Ship to Address: GE Vernova T&D India Limited Certified Repair Centre GST Road, Pallavaram, Chennai – 600043, Tamil Nadu +91-44-22695056 / 42252020 supportIND@ge.com

GE OFFICIAL USE
GE Official Local Contact:

1. To collect the RMA chargeable item from Repair center within 60 days including receipt of PO and Payment.
2. Repair on RMA item with expired warranty are chargeable.
3. Repair on RMA item where damage resulted from acts of God, environmental or atmospheric disturbances or other external forces through misuse, abuse, unauthorized alteration or repair are chargeable.
4. Please ensure copy of the import invoice is attached with returned unit/Airwaybill document copy emailed.
5. If “Part shipment” questionnaire is not answered (Yes/No), we will default to complete shipment only.
6. Please ensure all items returned are marked as Returned for “Repair/Modification” and protected by appropriate packaging.
7. If a relay is not returned in a case, please refer to packing instructions on Page 3.
8. MICOM/Multilin/650 relays built with CT/VT modules must be returned with the heavy-duty terminal blocks attached to ensure relay warranty.
9. GE to return Chargeable RMA item to customer if PO not placed after 60 days of offer notification.
10. GE to dispose uncollected RMA item after 90 days from first email notification date.

#Qty	#Product Model	#Serial Number	SW Version	#Problem Description	WBS/ Sale Order n°	#Warranty Y/N?	Actions
						Select Yes No	×

#Equipment failed during Installation / Commissioning

Yes No

#Equipment failed during service Yes No If YES, how long?

Do you need updated firmware after repair?

Yes

No

GE Vernova T&D India Limited Certified Repair Centre GST Road, Pallavaram Chennai – 600043 supportIND@ge.com

Is the relay being returned in a case? (Full or Part Shipment)

Yes (repair Term 5)

No (If No see)

Value for Customs (M): Export use only
Customer Invoice Address Contact Name: Tel No: Email:	Customer Return Delivery Address GST Number: Part Shipment Accepted (Yes/No): Contact Name: Tel No: Email:

I acknowledge receipt of RMA item in good order and condition.

Signature:    Name:    Date:

GE Vernova T&D India Limited

1. Please ensure the device is clean, no sharp edges are exposed and the device is in a suitable condition to be handled.
2. Relays returned without cases should be placed into Anti-Static Bags and sealed to protect hyper-sensitive components.

3. A suitable size box should be used, with packing material at the bottom, the device placed into box with sufficient gaps to fill with packing material around each side and on the top, extra packaging material placed around the relay.

Ship to Address: GE Vernova T&D India Limited Certified Repair Centre 19/1 GST Road Pallavaram Chennai – 600043 GST NO: 33AAACG2115RZO ga_supportIND@ge.com

5. The relay should then be secondary packed if being exported, the primary packed box should be placed into an oversized box with packaging material surrounding the primary packed box and then sealed.