-- phpMyAdmin SQL Dump -- version 5.2.0 -- https://www.phpmyadmin.net/ -- -- Host: 127.0.0.1 -- Generation Time: Dec 11, 2025 at 07:28 AM -- Server version: 10.4.27-MariaDB -- PHP Version: 8.2.0 SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO"; START TRANSACTION; SET time_zone = "+00:00"; /*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */; /*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */; /*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */; /*!40101 SET NAMES utf8mb4 */; -- -- Database: `health-watchbackup` -- CREATE DATABASE IF NOT EXISTS `health-watchbackup` DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci; USE `health-watchbackup`; -- -------------------------------------------------------- -- -- Table structure for table `branch` -- CREATE TABLE `branch` ( `branch_id` int(10) NOT NULL, `branch_name` text NOT NULL, `branch_master` int(10) NOT NULL, `address` text NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL, `updated_at` varchar(20) NOT NULL, `updated_by` int(10) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -------------------------------------------------------- -- -- Table structure for table `comments` -- CREATE TABLE `comments` ( `comment_id` int(10) NOT NULL, `ticket_id` int(10) NOT NULL, `comment` text NOT NULL, `comment_by` int(10) NOT NULL, `created_at` varchar(20) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `comments` -- INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (215, 392, 'Pilot run', 2, '2024-06-19 02:19'), (216, 392, 'I will make sure to concentrate more', 3, '2024-06-19 02:27'), (217, 392, 'ok', 2, '2024-06-20 08:22'), (218, 400, 'completed', 296, '2024-06-25 01:04'), (219, 413, 'Done', 294, '2024-07-09 04:46'), (220, 413, 'ok', 248, '2024-07-09 04:46'), (221, 417, 'yes, that issue is corrected. Pls. check.', 294, '2024-07-10 04:57'), (222, 417, 'Not yet resolved.', 248, '2024-07-10 04:57'), (223, 417, 'Done.', 294, '2024-07-10 04:58'), (224, 417, 'OK.', 248, '2024-07-10 04:59'), (225, 419, 'The Keyboard was purchased on 28.07.2017. i have checked we need to replace the keyboard. Keyboard order with vendor once we received , will replace.', 294, '2024-07-13 09:41'), (226, 420, 'Interslow was in only 2 mins. Now all working properly. Check and update', 294, '2024-07-13 09:42'), (227, 421, 'WPS required sign in. i have checked re-install the WPS. Now working properly. Kindly check and update.', 294, '2024-07-13 09:43'), (228, 418, 'I am checking on it. Once its cleared i will update you...', 294, '2024-07-13 09:44'), (229, 422, 'Skype version updated , Now working properly', 294, '2024-07-13 11:56'), (230, 423, 'Outlook password has changed , Now working properly.', 294, '2024-07-13 11:57'), (231, 424, 'Skype headphone setting has changed, Now working properly', 294, '2024-07-13 12:02'), (232, 423, 'Working', 264, '2024-07-13 12:05'), (233, 422, 'Working', 264, '2024-07-13 12:05'), (234, 425, 'WPS sign in issue checked and reset. Now working properly.', 294, '2024-07-13 12:44'), (235, 425, 'Working fine', 172, '2024-07-13 12:45'), (236, 418, 'i have reinstalled all application and AWS also . Please check one day and update what is the status', 294, '2024-07-13 03:23'), (237, 426, 'Once we service the Headphone , will return back to you..', 294, '2024-07-13 04:47'), (238, 426, 'Headphone cable solderined. now working properly.', 294, '2024-07-14 09:04'), (239, 427, 'WPS sign in issue, checked and cleared it.', 294, '2024-07-14 09:04'), (240, 428, 'WPSsign in issue, Checked and cleared it.', 294, '2024-07-14 09:04'), (241, 427, 'working ', 112, '2024-07-14 09:05'), (242, 428, 'excel working', 121, '2024-07-14 09:06'), (243, 426, 'Working.', 220, '2024-07-14 09:57'), (244, 429, 'Checked and replace the new mouse.', 294, '2024-07-14 01:44'), (245, 429, 'Mouse changed', 221, '2024-07-14 01:46'), (246, 418, 'AWS now working', 3, '2024-07-14 02:09'), (247, 430, 'I have checked its HDD issue , We need to relace new one. Old HDD warranty has expired. Old HDD S/N:6VT0HNMV. ', 294, '2024-07-17 09:58'), (248, 431, 'It was in HDD issue. We need replace new on. Faulty HDD S/N:6VV32WGX HDD warranry has expired.', 294, '2024-07-17 02:54'), (249, 432, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-20 08:41'), (250, 433, 'It was in HDD cable connection issue. I have checked and re-fix it form IT side. Kindly check and close the ticket.', 294, '2024-07-20 11:08'), (251, 433, 'Now system is working properly. Thank you.', 214, '2024-07-20 11:09'), (252, 434, 'TATA line is down now. Complaint logged to TATA team , They are working on it. once issue is resolved i will update you.', 294, '2024-07-20 12:56'), (253, 435, 'Checked and replace the new Mouse from IT side. Kindly check and close the ticket', 294, '2024-07-20 01:29'), (254, 436, 'Our TATA line is down now. Complaint logged to TATA team. They are working on it.\r\n\r\nOnce issue is cleared , I will update you.\r\n', 294, '2024-07-20 01:40'), (255, 435, 'New mouse changed', 221, '2024-07-20 01:41'), (256, 434, 'TATA line is working now , Issue has resolved. Please check and confim your side and close the ticket.', 294, '2024-07-20 01:49'), (257, 436, 'TATA line is working now , Issue has resolved. Please check and confim your side and close the ticket.', 294, '2024-07-20 01:50'), (258, 436, 'Working now . Thank you.', 220, '2024-07-20 01:58'), (259, 432, 'Completed browsing. Please do the needful.', 2, '2024-07-20 03:54'), (260, 432, 'Browsing acces has blocked form IT side. Kindly check and close the ticket.', 294, '2024-07-20 03:57'), (261, 432, 'Access blocked. Thank you', 2, '2024-07-20 04:12'), (262, 437, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-21 08:52'), (263, 438, 'System power button issue, checked and replaced the power button from IT side. Kindly check and close the ticket.', 294, '2024-07-21 10:10'), (264, 438, 'System now working properly. Thank you.', 217, '2024-07-21 10:12'), (265, 437, 'I\'ve completed.', 2, '2024-07-21 02:21'), (266, 437, 'Browsing acces has blocked form IT side. Kindly check and close the ticket', 294, '2024-07-21 03:03'), (267, 439, 'Connect issue has resolved from IT side. Please check and close the ticket. ', 294, '2024-07-23 08:31'), (268, 440, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-23 08:32'), (269, 441, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-23 08:33'), (270, 439, 'issue resolved now working fne', 213, '2024-07-23 09:06'), (271, 442, 'WPS sigining issue cleared from IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:12'), (272, 443, 'AWS has updated, issue has resolved form IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:13'), (273, 444, 'WPS signing issue cleared for IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:21'), (274, 443, 'AWS now working . Thank you.', 119, '2024-07-23 09:24'), (275, 444, 'WPS working. Thank you.', 244, '2024-07-23 09:25'), (276, 445, 'The system was motherboard complaint, checked from IT side and replace the another system.', 294, '2024-07-23 01:13'), (277, 440, 'Completed in the morning. Thank you.', 2, '2024-07-23 01:51'), (278, 446, 'Informed to Prabakaran Sir. Once its cleared i will update you.', 294, '2024-07-23 03:54'), (279, 441, 'Work completed. please close access.', 2, '2024-07-23 04:12'), (280, 446, 'any update on the issue?', 213, '2024-07-24 09:17'), (281, 446, 'Informed to Prabakaran Sir, He is working on it. Once its clear , i will update you', 294, '2024-07-24 09:22'), (282, 447, 'WPS signing issue, checked and cleared from IT side. Please check and close the ticket.', 294, '2024-07-24 01:47'), (283, 448, 'WPS signing issue, checked and cleared from IT side. Please check and close the ticket.', 294, '2024-07-24 01:48'), (284, 449, 'AWS update issue, AWS updated from IT side. Please check and close the ticket.', 294, '2024-07-24 01:49'), (285, 447, 'working fine', 110, '2024-07-24 01:49'), (286, 448, 'WPS is working good now', 110, '2024-07-24 01:50'), (287, 449, 'AWS is working fine', 110, '2024-07-24 01:50'), (288, 446, 'Connect issue has resolved form IT side. Please check close the ticket.', 294, '2024-07-24 02:13'), (289, 446, 'issue resolved now working fine', 213, '2024-07-24 02:15'), (290, 450, 'Testing ID opened and and endtasked from IT side for your request. Once you complete the work Please update me.', 294, '2024-07-25 12:01'), (291, 451, 'WPS signing issue chekced and cleared form IT side. PLease check close the ticket.', 294, '2024-07-25 12:02'), (292, 452, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-25 12:02'), (293, 452, 'working fine. Thank You', 173, '2024-07-25 12:33'), (294, 451, 'WORKING', 239, '2024-07-25 12:35'), (295, 453, 'Checked and replace new mouse form IT side. PLease confirm and close the ticket.', 294, '2024-07-25 01:12'), (296, 453, 'Working. Thank you.', 8, '2024-07-25 01:20'), (297, 454, 'For request need basis i have release testing meterbox id and task manager. Once you complete work Please update me.', 294, '2024-07-25 02:51'), (298, 454, 'work completed', 214, '2024-07-26 01:12'), (299, 454, 'Task manager access has blocked.', 294, '2024-07-26 01:13'), (300, 454, 'thanku', 214, '2024-07-26 01:14'), (301, 430, 'HDD replaced and installed all application from IT side. Please check and close the ticket.', 294, '2024-07-27 07:10'), (302, 430, 'Thank you for the support', 243, '2024-07-27 07:58'), (303, 450, 'I have completed the work,please revoke given access', 243, '2024-07-27 07:59'), (304, 450, 'I have blocked all access. Please check and close the ticket.', 294, '2024-07-27 08:00'), (305, 450, 'Thank you for providing & revoking the access', 243, '2024-07-27 08:01'), (306, 455, 'Browsing has given. Once you complete the work,PLease update ', 294, '2024-07-27 08:37'), (307, 456, 'WPS signing issue has cleared from IT side. Please check and close the ticket.', 294, '2024-07-27 08:38'), (308, 457, 'As your request CCTV camera has removed for TAM room and IT room', 294, '2024-07-27 03:00'), (309, 457, 'CCTV camera\'s refxed in IT and TAM room on yesterdat 5:15 PM. All camera\'s working properly. PLease check and close the ticket.', 294, '2024-07-28 10:43'), (310, 458, 'As per your request Meterbox ended in MSA bay system. Once your work complete please update me.', 294, '2024-07-30 08:34'), (311, 459, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-30 09:49'), (312, 460, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-30 09:50'), (313, 459, 'WPS working fine', 110, '2024-07-30 09:57'), (314, 460, 'Good performance', 219, '2024-07-30 10:35'), (315, 457, 'Thank you for the support', 262, '2024-07-30 10:42'), (316, 461, 'It was in HDD issue checked and replaced the another system from IT side. Please check and close the ticket.', 294, '2024-07-31 08:48'), (317, 462, 'Its was in HDD issue, Need to replace new one. ', 294, '2024-08-01 11:27'), (318, 463, 'Browsing has given. Once you complete the work,PLease update', 294, '2024-08-02 08:32'), (319, 458, 'I am in need of this access till 13/08/2024', 243, '2024-08-02 08:37'), (320, 465, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-02 08:45'), (321, 466, 'WPS Signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-02 09:41'), (322, 467, 'System hangout issue, checked and cleared the issue. Please check and close the ticket.', 294, '2024-08-02 01:35'), (323, 464, ' My scan and the baseline scan was little bit similar , so I got confused and confirmed as bradycardia.', 24, '2024-08-02 01:49'), (324, 464, 'Noted. Please do not repeat again. Pls be careful while doing scan', 2, '2024-08-02 02:12'), (325, 467, 'Thank you for the support, issue resolved', 243, '2024-08-02 02:14'), (326, 463, 'Completed. Please close access.', 2, '2024-08-02 03:59'), (327, 468, 'Checked and general hardware cleaning work done from IT side, Now system is working properly. Please check and close the ticket. ', 294, '2024-08-02 04:17'), (328, 468, 'Thank you', 256, '2024-08-02 04:31'), (329, 463, 'Browsing access has blocked. Please check and close the ticket.', 294, '2024-08-02 04:54'), (330, 469, 'I thought I have to notify for urgent according to novus instruction I did\'nt know about the update. Now, I aware of update. Hereafter I will rectify this mistakes.\r\n', 116, '2024-08-03 09:42'), (331, 464, 'okay mam,Hereafter i will do scans with more concentration and will never repeat this again.', 24, '2024-08-03 03:56'), (332, 474, 'Browsing access has given. One complete your work please update me.', 294, '2024-08-04 08:11'), (333, 475, 'Checked and general hardware clean work done form IT side. Please check and close the ticket.', 294, '2024-08-04 08:57'), (334, 475, 'Thank you..', 219, '2024-08-04 09:20'), (335, 476, 'AWS updated issue cleared from IT side, Please checka and close the ticket.', 294, '2024-08-04 11:58'), (336, 474, 'Please close access', 2, '2024-08-04 04:33'), (337, 474, 'Browsing access has blocked. Please check and close the ticket.', 294, '2024-08-04 04:35'), (338, 477, 'As per your request youtube acces has given. Once complete your work, Please update me.', 294, '2024-08-06 08:37'), (339, 478, 'Printer issue check and cleared from IT side. Please check and close the ticket.', 294, '2024-08-06 11:18'), (340, 472, 'I have queries in the errors so I have mailed you mam.', 34, '2024-08-06 12:23'), (341, 473, 'wrong ticket', 238, '2024-08-06 12:30'), (342, 480, 'I have queries so, i have mailed you mam.', 33, '2024-08-06 12:35'), (343, 479, 'System RAM 1 GB two RAM issue, Checked and replace another RAM . Now system is working , Please check and close the ticket.', 294, '2024-08-06 12:51'), (344, 477, 'Done with work. Please remove access', 2, '2024-08-06 04:05'), (345, 477, 'Access all blocked from IT side. Please check and close the ticket.', 294, '2024-08-06 04:29'), (346, 480, 'queries resolved', 238, '2024-08-07 08:28'), (347, 472, 'Queries resolved', 238, '2024-08-07 08:28'), (348, 481, 'Browsing access given. Once complete your work , Please update me.', 294, '2024-08-07 08:38'), (349, 470, 'No queries ', 12, '2024-08-07 08:40'), (350, 482, 'Teams access given to mentioned names. Please check and close the ticket.', 294, '2024-08-07 03:26'), (351, 419, 'New keyboard has replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:28'), (352, 483, 'Slowness issue from HDD failure, Checked and replaced New SSD from IT side. Please check and close the ticket.', 294, '2024-08-08 08:43'), (353, 462, 'new SSD replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:51'), (354, 431, 'New SSD replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:52'), (355, 462, 'now system working fine', 110, '2024-08-08 09:01'), (356, 431, 'now working fine', 110, '2024-08-08 09:02'), (357, 484, 'Snipping tool acces given. Once complete your work ,Please update me', 294, '2024-08-08 04:45'), (358, 485, 'Skype has updated from IT side, Now skype working properly. Please check and close the ticket.', 294, '2024-08-08 04:45'), (359, 484, 'Work using snipping is over, you can block the access for it. Thank you', 244, '2024-08-09 09:14'), (360, 484, 'Snipping tool access blocked form IT side. Please close the ticket.', 294, '2024-08-09 09:16'), (361, 489, 'I have checked and there are no queries .', 220, '2024-08-10 12:41'), (362, 471, 'No query', 4, '2024-08-10 01:50'), (363, 488, 'I have sent queries.', 15, '2024-08-10 05:44'), (364, 493, 'I have checked and I have mailed queries.', 31, '2024-08-10 05:50'), (365, 491, 'No queries', 24, '2024-08-10 07:11'), (366, 497, 'I sent queries for my external errors. Kindly chek and do needful.', 23, '2024-08-11 05:45'), (367, 502, 'nil', 16, '2024-08-11 05:45'), (368, 495, 'i have send the queries', 22, '2024-08-12 08:29'), (369, 506, 'System booting up issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 09:01'), (370, 507, 'System issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-13 09:01'), (371, 508, 'As per ypur request, Snip[ping tool acces given. Once complete your work, Please update.', 294, '2024-08-13 10:10'), (372, 510, 'AWS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:44'), (373, 511, 'AWS issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:45'), (374, 512, 'System issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:46'), (375, 513, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:54'), (376, 514, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:54'), (377, 502, 'Queries resolved', 238, '2024-08-13 02:37'), (378, 502, 'Queries resolved and mailed', 238, '2024-08-13 02:37'), (379, 501, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (380, 499, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (381, 498, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (382, 497, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (383, 495, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (384, 493, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (385, 488, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (386, 458, 'I have completed CCT delhi batch', 243, '2024-08-14 04:46'), (387, 486, 'I have sent queries', 8, '2024-08-14 04:47'), (388, 515, 'system was motherboard complaint , i have replaced another system from IT side. PLease check and close the ticket.', 294, '2024-08-14 04:47'), (389, 515, 'Thank you for the support', 243, '2024-08-14 04:48'), (390, 516, 'As per your request, Browsing access has given. Once complete your work please update.', 294, '2024-08-16 08:07'), (391, 517, 'Skype issue cleared from IT side, Please check and xlose the ticket.', 294, '2024-08-16 09:28'), (392, 518, 'Skype issue cleared form IT side. Please check and close the ticket', 294, '2024-08-16 09:30'), (393, 519, 'Aws issue check and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-16 09:31'), (394, 520, 'WPS issue cleared from IT side, Please check and close the ticket', 294, '2024-08-16 09:31'), (395, 517, 'issue resolved . Thank you', 173, '2024-08-16 09:32'), (396, 486, 'Queries resolved and mailed', 238, '2024-08-16 10:23'), (397, 521, 'Skype access given from IT side. Please check and close the ticket.', 294, '2024-08-16 10:40'), (398, 522, 'Access has given, Once you retrun back to chennai , we will close it.', 294, '2024-08-16 01:32'), (399, 494, 'No Queries', 28, '2024-08-16 01:59'), (400, 487, 'no queries', 11, '2024-08-16 02:06'), (401, 504, 'i have checked the errors and sent a queries to education team.', 26, '2024-08-16 11:47'), (402, 504, 'Queries resolved and mailed', 238, '2024-08-17 07:40'), (403, 500, 'I have sent my Queries', 3, '2024-08-17 08:14'), (404, 523, 'Browsing access has given. Once complete your work . Please update .', 294, '2024-08-17 09:29'), (405, 523, 'Please close access', 2, '2024-08-17 04:29'), (406, 524, 'LAN issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-18 08:16'), (407, 525, 'Browsing access has given. Once complete your work, Please update.', 294, '2024-08-19 08:13'), (408, 529, 'WPS issue cleared from IT side, PLease check and close thge ticket', 294, '2024-08-20 12:35'), (409, 528, 'Meterbox issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-20 12:35'), (410, 527, 'Browsing access has given. Once complete your work , Please close the ticket.', 294, '2024-08-20 12:36'), (411, 526, 'WPS issue cleared ffrom IT side, PLease check and close the ticket.', 294, '2024-08-20 12:37'), (412, 526, 'working fine', 110, '2024-08-20 04:57'), (413, 530, 'Finger print accesshas given. Please close the ticket.', 294, '2024-08-22 08:37'), (414, 508, 'Work using snipping tool is over, you can block the access for it. Thank you', 244, '2024-08-22 09:17'), (415, 508, 'Snipping tool access blocked. Please check and close the ticket.', 294, '2024-08-22 09:18'), (416, 531, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 09:27'), (417, 500, 'Queries resolved and mailed', 238, '2024-08-22 10:08'), (418, 532, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:10'), (419, 533, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:11'), (420, 534, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:11'), (421, 534, 'Issue resolved', 238, '2024-08-22 10:34'), (422, 522, 'Returned to chennai, thank you for the access', 243, '2024-08-22 04:27'), (423, 535, 'What are your comments?', 2, '2024-08-24 09:39'), (424, 536, 'It was in Desktop LAN port issue. So i have checked and replaced the another system from IT side. Kindly check and close the ticket.', 294, '2024-08-27 10:58'), (425, 536, 'resolved, thank you for the support', 243, '2024-08-27 03:38'), (426, 538, 'AWS issue checked and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-28 09:56'), (427, 537, 'WPS issue cleared from IT side, PLease check and close the ticket.', 294, '2024-08-28 09:57'), (428, 539, 'system general hardware cleaning work is done and working properly. Please check and close the ticket.', 294, '2024-08-28 11:31'), (429, 540, 'System issue check and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-28 11:32'), (430, 538, 'now working good', 110, '2024-08-28 12:02'), (431, 537, 'now working fine', 110, '2024-08-28 12:02'), (432, 541, 'Checked and replaced the new mouse from IT side, Please check and close the ticket.', 294, '2024-08-28 02:44'), (433, 542, 'Viscosity issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-29 08:14'), (434, 543, 'WPS signing issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-29 10:51'), (435, 543, 'Thank you for your support and Issue resolved.', 216, '2024-08-29 11:11'), (436, 545, 'AWS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-30 12:59'), (437, 535, 'Waiting for your reply', 2, '2024-08-30 03:34'), (438, 544, 'Once Windows update complete, issue will be resolved.', 294, '2024-08-30 04:35'), (439, 547, 'Outlook issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-06 09:44'), (440, 547, 'Thank you for the support', 243, '2024-09-06 09:52'), (441, 548, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-06 09:56'), (442, 535, '  Ive checked the strip id of my mdn and i saw that ive missed severe tach >170 BPM  >30 SEC symptomatic event, I saw that the file was urgent but missed to mention urgent in the file', 17, '2024-09-10 10:12'), (443, 549, 'Snipping tool access has given and after compelet the work snipping tool disabled from IT side. Please check and close the ticket.', 294, '2024-09-11 09:21'), (444, 550, 'it was in HDD issue,Need to take time for replacement.', 294, '2024-09-11 09:22'), (445, 549, 'issue resolved', 238, '2024-09-11 09:46'), (446, 551, 'WPS issuecleared from IT side, Please check and close the ticket.', 294, '2024-09-11 09:54'), (447, 552, 'LAN cable checked and re-fix it form IT side, Please check and close the ticket.', 294, '2024-09-11 09:55'), (448, 552, 'The issue was resolved.', 4, '2024-09-11 10:36'), (449, 551, 'Now, the issue was resolved.', 4, '2024-09-11 10:37'), (450, 553, 'Keyboard issue checked and re-fix it from IT side. Please check and close the ticket.', 294, '2024-09-11 03:53'), (451, 554, 'Excel issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-13 08:55'), (452, 555, 'checked and replace the new mouse from IT side, Please check and close the ticket.', 294, '2024-09-13 09:07'), (453, 557, 'The issue has been resolved after checked display setting ', 255, '2024-09-18 10:53'), (454, 556, 'Resolved , projector wall mount stand has been fixed.', 255, '2024-09-18 04:27'), (455, 558, 'SMPS issue need to take time for replace.', 294, '2024-09-19 09:38'), (456, 559, 'System issue checked and cleared it from IT side, Please check and close the ticket.', 294, '2024-09-19 09:38'), (457, 559, 'system is working fine now', 110, '2024-09-19 09:40'), (458, 550, 'SSD has replaced from IT side, Please check and close the ticket.', 294, '2024-09-19 09:48'), (459, 550, 'Issue Resolved', 214, '2024-09-19 09:52'), (460, 561, 'As per your request snipping tool access given from IT side. Once complete your work, Please update.', 294, '2024-09-19 02:37'), (461, 561, 'Work completed', 239, '2024-09-19 04:11'), (462, 561, 'Snipping tool access has disabled form IT side. Please close the ticket.', 294, '2024-09-19 04:13'), (463, 560, 'The issue has been resolved after changed the ISP line.', 255, '2024-09-20 10:58'), (464, 562, 'Printer cable purchased and replaced from IT side', 294, '2024-09-20 05:08'), (465, 563, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-21 09:19'), (466, 565, 'skype access given from IT side, Please check and close the ticket.', 294, '2024-09-21 11:06'), (467, 564, 'Please close the ticket after he cleared the issue inform to you.', 294, '2024-09-21 11:12'), (468, 566, 'VMWARE issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-21 01:32'), (469, 566, 'Thank you for support.', 249, '2024-09-21 01:33'), (470, 564, 'Thank you the support and issue resolved', 243, '2024-09-21 01:39'), (471, 567, 'AWS issue has resolved', 253, '2024-09-21 03:43'), (472, 568, 'mouse issue have resolved', 253, '2024-09-21 04:00'), (473, 569, 'Issue has resolved', 253, '2024-09-22 10:49'), (474, 569, 'Issue Resolved', 90, '2024-09-22 10:50'), (475, 570, 'Skype issue has resolved', 253, '2024-09-22 12:55'), (476, 570, 'Issue Resolved', 70, '2024-09-22 02:47'), (477, 572, 'issue has resolved', 254, '2024-09-22 11:38'), (478, 587, 'rectified', 254, '2024-09-23 02:13'), (479, 592, 'rectified', 254, '2024-09-23 02:13'), (480, 599, 'I checked and re- installed wps issue resolved', 251, '2024-09-23 02:42'), (481, 599, 'Working fine', 219, '2024-09-23 02:43'), (482, 600, 'Issue has resolved', 253, '2024-09-24 08:31'), (483, 601, 'Issue has resolved', 253, '2024-09-24 08:32'), (484, 604, 'Issue has resolved', 253, '2024-09-24 09:42'), (485, 571, 'Now that issue has resolved pls check and update', 253, '2024-09-24 09:43'), (486, 602, 'Karthik both system issue now resolved pls check and update', 253, '2024-09-24 09:44'), (487, 604, 'resolved', 201, '2024-09-24 10:06'), (488, 602, 'Resolved', 204, '2024-09-24 10:09'), (489, 603, 'Now that system working fine pls check and update', 253, '2024-09-24 10:31'), (490, 603, 'RESOLVED', 201, '2024-09-24 12:55'), (491, 606, 'That system SMPS failure. It has chenged now it is working fine', 253, '2024-09-24 01:57'), (492, 606, 'resolved', 201, '2024-09-24 04:49'), (493, 608, 'addressed.', 251, '2024-09-24 04:57'), (494, 608, 'Thank you', 249, '2024-09-24 05:00'), (495, 609, 'I check the system AWS not working(No Network) issue, I reinstalled AWS & restart the system issue resolved.', 251, '2024-09-25 08:52'), (496, 610, 'I check the monitor power cable not properly fixed, I remove and refixed power cable issue fixed.', 251, '2024-09-25 08:53'), (497, 610, 'I check the monitor power cable not properly fixed, I remove and refixed power cable issue fixed.', 251, '2024-09-25 08:55'), (498, 612, 'I check the system WPS Sign in issue. I re-installed WPS, issue resolved.', 251, '2024-09-25 09:32'), (499, 611, 'Getting packet drop issue from both ISP. I have raised the complaint to ISP, They are working on IT.', 255, '2024-09-25 09:35'), (500, 605, 'Issue has resolved pls check and update', 253, '2024-09-25 10:38'), (501, 607, 'issue has resolved pls check and update', 253, '2024-09-25 10:39'), (502, 613, 'We are facing packet drop issue from both ISP. I have raised the complaint and they are working on it.', 255, '2024-09-25 11:06'), (503, 614, ' I had checked this novus special instruction, but I faild to add Longest R-R interval, hereafter I will remember to follow special instruction properly and I will not do this again', 118, '2024-09-25 11:14'), (504, 617, 'I check the system AWS( No Network) Issue, I re- installed AWS & restart the system issue fixed.', 251, '2024-09-25 02:20'), (505, 607, 'Again freezing issue takes place', 201, '2024-09-25 03:17'), (506, 619, 'Now that issue has resolved', 253, '2024-09-25 03:35'), (507, 621, 'Issue has resolved', 253, '2024-09-25 03:36'), (508, 619, 'Issue has been resolved now sir, Thankyou!', 132, '2024-09-25 03:39'), (509, 627, 'I check the system internet not connection. i check the LAN cable not proper fixed , I remove and refixed the LAN cable issue resolved.', 251, '2024-09-25 04:27'), (510, 616, 'Now breaking issue has resolved. Kindly check and update the status ', 253, '2024-09-25 04:44'), (511, 613, 'The issue is resolved.', 255, '2024-09-25 08:02'), (512, 611, 'The issue is resolved.', 255, '2024-09-25 08:02'), (513, 611, 'issue has been resolved', 105, '2024-09-26 08:19'), (514, 628, 'I check the system 1:3 error issue, I remove the RAM clean and refixed the RAM, Now system is working fine, Issue resolved.', 251, '2024-09-26 08:55'), (515, 628, 'working fine ', 455, '2024-09-26 08:58'), (516, 630, 'Issue has resolved', 253, '2024-09-26 10:23'), (517, 630, 'ok', 513, '2024-09-26 10:23'), (518, 629, 'Kindly mention the system number\r\n', 253, '2024-09-26 10:24'), (519, 625, 'Now that issue has resolved kindly check and update the status', 253, '2024-09-26 10:27'), (520, 623, 'Issue has resolved', 253, '2024-09-26 10:28'), (521, 625, 'resolved', 201, '2024-09-26 11:23'), (522, 623, 'resolved', 201, '2024-09-26 11:23'), (523, 629, 'CHCSM002 Mouse freezing issue', 467, '2024-09-26 11:26'), (524, 605, 'still its freezing', 199, '2024-09-26 11:30'), (525, 620, 'Now that system working fine. Will update the more RAM in feature', 253, '2024-09-26 01:13'), (526, 620, 'Resolved ', 194, '2024-09-26 01:14'), (527, 621, 'Issue has been resolved. Thank you', 228, '2024-09-26 01:16'), (528, 632, 'Now that system working. Will update more RAM later', 253, '2024-09-26 02:34'), (529, 633, 'I check the system wps sign in issue, i re-installed wps ,issue resolved', 251, '2024-09-26 04:48'), (530, 636, 'I check the system WPS Sign in issue, I re- installed wps & restart the system issue resolved', 251, '2024-09-27 09:13'), (531, 637, 'I check the system wps sign in issue, I re-installed wps & restart the system issue fixed', 251, '2024-09-27 09:20'), (532, 637, 'problem sloved ', 455, '2024-09-27 09:22'), (533, 636, 'WPS worked', 128, '2024-09-27 09:28'), (534, 638, 'I check the system AWS( No network issue), I re installed AWS & restart the system issue fixed.', 251, '2024-09-27 09:41'), (535, 639, 'we have a same model HDD with OS, so I checked to see if the system wsa corrupted and replaced the HDD , now system is working fine', 251, '2024-09-27 09:57'), (536, 639, 'working fine', 124, '2024-09-27 10:12'), (537, 634, 'New mouse has installed', 253, '2024-09-27 11:22'), (538, 634, 'ok', 505, '2024-09-27 04:40'), (539, 648, 'Issue has resolved ', 253, '2024-09-28 09:36'), (540, 647, 'Issue has resolved', 253, '2024-09-28 09:36'), (541, 646, 'Issue has resolved', 253, '2024-09-28 09:36'), (542, 642, 'Issue has resolved', 253, '2024-09-28 09:37'), (543, 641, 'issue has resolved', 253, '2024-09-28 09:37'), (544, 640, 'Issue has resolved', 253, '2024-09-28 09:37'), (545, 631, 'issue has resolved', 253, '2024-09-28 09:38'), (546, 626, 'issue has resolved', 253, '2024-09-28 09:38'), (547, 629, 'Now that issue resolved', 253, '2024-09-28 09:38'), (548, 607, 'Issue has resolved', 253, '2024-09-28 09:39'), (549, 624, 'Issue has resolved', 253, '2024-09-28 09:39'), (550, 605, 'Now that issue has resolved', 253, '2024-09-28 09:40'), (551, 649, 'I check the system WPS sign in issue, I reinstalled wps &restart the system issue fixed', 251, '2024-09-28 09:40'), (552, 605, 'Resolved', 199, '2024-09-28 09:54'), (553, 648, 'System is slow and forticlient is still disconnecting', 493, '2024-09-28 10:24'), (554, 647, 'Resolved', 493, '2024-09-28 10:25'), (555, 649, 'working fine', 446, '2024-09-28 10:51'), (556, 650, 'I Check the wps sign in issue, i re installed the wps & restart the system issue fixed.', 251, '2024-09-28 11:47'), (557, 615, 'Please update. Mention here if you have any queries.', 2, '2024-09-28 01:03'), (558, 652, 'Issue has resolved', 253, '2024-09-28 01:04'), (559, 652, 'Issue resolved', 226, '2024-09-28 01:08'), (560, 651, 'I checked and the headphone mic wasn\'t working. I replaced the headphone and checked the other system; still the same problem. so issue not resolved. i given temporay headphone in tech', 251, '2024-09-28 01:09'), (561, 503, 'No queries', 9, '2024-09-29 12:34'), (562, 653, 'I check the wps sign in issue, i re-installed wps & restart the system issue fixed.', 251, '2024-09-29 09:03'), (563, 654, 'I check the wps sign in issue,i re-installed wps & restart the system issue fixed', 251, '2024-09-29 09:17'), (564, 655, 'Done with the work thank you.', 2, '2024-09-29 11:11'), (565, 655, 'We transfer access has been turned off.', 251, '2024-09-29 11:15'), (566, 656, 'Headphone issue need to take time for replace.', 251, '2024-09-29 04:21'), (567, 660, 'Now that issue has resolved', 253, '2024-10-01 11:49'), (568, 661, 'I check the system WPS sign in issue, I re-installed wps & restart the system issue resolved.', 251, '2024-10-01 01:03'), (569, 662, 'I check the system wps sign in issue, i reinstalled wps & restart the system issue resolved.', 251, '2024-10-01 01:17'), (570, 661, 'Issue solved', 11, '2024-10-01 01:57'), (571, 662, 'issue solved', 28, '2024-10-01 01:58'), (572, 663, 'Now that issue has resolved', 253, '2024-10-01 04:11'), (573, 648, 'Issue has been resolved', 253, '2024-10-01 04:12'), (574, 621, 'Issue has been resolved.Thank you', 228, '2024-10-01 04:24'), (575, 663, 'Issue has been resolved.Thank you', 228, '2024-10-01 04:26'), (576, 635, 'WPS issue cleared form IT side, Please check and close the ticket.', 294, '2024-10-01 11:14'), (577, 664, 'Checked and replaced the new mouse from IT side, Please check and close the ticket.', 294, '2024-10-01 11:15'), (578, 666, 'I have informed to Prabakaran Sir. Once is issue cleared i will update you.', 294, '2024-10-02 03:24'), (579, 666, 'Meterbox is working now, Please check and close the ticket.', 294, '2024-10-02 04:25'), (580, 631, 'resolved', 201, '2024-10-02 03:35'), (581, 626, 'resolved', 201, '2024-10-02 03:36'), (582, 624, 'resolved', 201, '2024-10-02 03:36'), (583, 607, 'resolved', 201, '2024-10-02 03:36'), (584, 632, 'resolved', 203, '2024-10-02 03:37'), (585, 629, 'Resolved', 467, '2024-10-02 03:39'), (586, 669, 'I check the network high useage in MD laptop & 2 or 3 system, NO packet loss, no high latency , no issue clear', 251, '2024-10-03 11:55'), (587, 670, 'Headphone SN- HA90119002 is damaged, assigned to other headphone. ', 255, '2024-10-03 12:18'), (588, 669, 'slowness not resolved', 111, '2024-10-03 12:35'), (589, 669, 'I reboot firewall still intermediate jitter 2to3% high, but no packet & No high latency.', 251, '2024-10-03 05:09'), (590, 671, 'I check the system WPS sign in Issue, I reinstalled the wps & restart the system issue fixed', 251, '2024-10-04 12:03'), (591, 676, 'I check the wps sign in issue, I reinstalled wps & restart the system issue fixed.', 251, '2024-10-04 12:04'), (592, 677, 'I check the Skype sign in issue (No network), I reinstalled Skype & restart the system issue fixed.', 251, '2024-10-04 12:05'), (593, 672, 'after restart the system that issue has resolved', 253, '2024-10-04 01:22'), (594, 673, 'Monitor cable issue. Now that issue has resolved', 253, '2024-10-04 01:22'), (595, 675, 'After changed the load bancing now working fine pls check and conform', 253, '2024-10-04 01:23'), (596, 678, 'after changed another isp. Working fine pls check and conform', 253, '2024-10-04 01:24'), (597, 615, 'queried to client', 2, '2024-10-04 01:24'), (598, 678, 'Issue has been resolved.Thank you', 228, '2024-10-04 01:33'), (599, 673, 'Issue has been resolved, Now working fine.Thank you!', 141, '2024-10-04 01:35'), (600, 674, 'after changed the smps it is working fine', 253, '2024-10-04 01:51'), (601, 679, 'work done pls close access.', 2, '2024-10-04 02:35'), (602, 679, 'Web browse access has been turned off.', 251, '2024-10-04 02:36'), (603, 680, 'I check the skype not opening, I re-installed skype issue resolved.', 251, '2024-10-05 12:14'), (604, 672, 'Resolved', 196, '2024-10-05 12:34'), (605, 683, 'Now that issue has resolved', 253, '2024-10-07 02:13'), (606, 684, 'That issue has resoved ', 253, '2024-10-07 02:53'), (607, 683, 'okay', 549, '2024-10-07 03:41'), (608, 684, 'ok', 240, '2024-10-07 03:41'), (609, 686, 'Issue has resolved', 253, '2024-10-07 06:37'), (610, 687, 'Issue has resolved', 253, '2024-10-08 11:20'), (611, 686, 'done', 553, '2024-10-08 02:12'), (612, 692, 'New Keyboard changed', 253, '2024-10-09 09:39'), (613, 693, 'New Keyboard changed\r\n', 253, '2024-10-09 09:39'), (614, 694, 'skype is installed', 253, '2024-10-09 10:02'), (615, 696, 'Getting latency issue from MTNL ISP, The issue is resolved after assigned Airtel ISP ', 255, '2024-10-09 10:38'), (616, 696, 'now its working fine', 105, '2024-10-09 11:03'), (617, 695, 'Issue has resolved', 253, '2024-10-09 11:57'), (618, 695, 'Issue has been resolved. Thank you', 228, '2024-10-09 12:15'), (619, 697, 'Skype has installed ', 253, '2024-10-09 02:05'), (620, 687, 'system still slow', 179, '2024-10-09 04:02'), (621, 698, 'Issue has resolved', 253, '2024-10-09 04:12'), (622, 697, 'problem solved', 240, '2024-10-09 04:25'), (623, 701, 'I check the wps signin issue , i reinstalled wps & restart the system issue resolved.', 251, '2024-10-11 05:20'), (624, 701, 'Good Performance', 219, '2024-10-11 05:22'), (625, 702, 'Checked from IT side, Headphone mic issue. Need to take time for replacement.', 294, '2024-10-11 08:49'), (626, 703, 'processor FAN issue, it will replace on tomorrow', 294, '2024-10-11 04:24'), (627, 704, 'WPS signing issue cleared form IT side, Please check nad close the ticket.', 294, '2024-10-12 09:15'), (628, 705, 'Checked from IT side, HDD issue. We need replace it will take time', 294, '2024-10-12 09:19'), (629, 700, 'Issue resolved', 253, '2024-10-13 08:07'), (630, 706, 'issue resolved', 253, '2024-10-13 08:07'), (631, 707, 'issue resolved', 253, '2024-10-13 08:08'), (632, 708, 'issue has resolved', 253, '2024-10-13 08:08'), (633, 700, 'Issue has been resolved.Thank You', 228, '2024-10-13 08:13'), (634, 707, 'Issue has been resolved.Thank You', 228, '2024-10-13 08:13'), (635, 708, 'Issue has been resolved', 132, '2024-10-13 08:59'), (636, 703, 'Processor FAN has replaced from IT side, PLease check and close the ticket.', 294, '2024-10-13 10:35'), (637, 709, 'Excel issue cleared from IT side, Please check and close the ticket.', 294, '2024-10-13 10:36'), (638, 505, 'No Queries', 19, '2024-10-14 01:03'), (639, 710, 'I check the wps sign in issue, i reinstalled wps & restart the system issue fixed', 251, '2024-10-14 01:19'), (640, 710, 'Working Fine', 19, '2024-10-14 02:08'), (641, 703, 'issue resolved', 214, '2024-10-15 02:03'), (642, 713, 'testing', 251, '2024-10-16 11:35'), (643, 712, 'its working , please close the ticket', 294, '2024-10-16 11:37'), (644, 711, 'Issue has resolved. Network cable issue', 253, '2024-10-16 11:43'), (645, 714, 'Issue has resolved. Power cable has issue', 253, '2024-10-16 11:43'), (646, 717, 'Issuse resoved after changing the ISP ', 253, '2024-10-16 05:15'), (647, 716, 'Issuse Resolved After changing the ISP', 253, '2024-10-16 05:16'), (648, 716, 'Issue has been resolved. Thank you', 228, '2024-10-16 05:22'), (649, 717, 'resolved', 132, '2024-10-17 01:55'), (650, 719, 'Issuse resolved skype installation done.', 253, '2024-10-17 02:12'), (651, 719, 'Resolved', 132, '2024-10-17 02:39'), (652, 721, 'issue has resolved. after change the isp', 253, '2024-10-17 03:08'), (653, 720, 'issue has resolved after changed the isp', 253, '2024-10-17 03:09'), (654, 720, 'resolved', 201, '2024-10-17 03:35'), (655, 721, 'Issue has been resolved.Thank You', 228, '2024-10-17 03:47'), (656, 722, 'Progess going on', 253, '2024-10-18 10:39'), (657, 724, 'Issuse resolved. SMPS changed and OS installed successfully.', 253, '2024-10-18 11:08'), (658, 723, 'I entered the office today at 12 clock shift,and i made sure the network was operational', 251, '2024-10-18 01:03'), (659, 723, 'The issue was resolved (08.30 AM).', 4, '2024-10-18 01:06'), (660, 731, 'I check the system wps sign in issue, I re installed wps & restart the system issue fixed.', 251, '2024-10-18 05:17'), (661, 731, 'working fine', 23, '2024-10-18 06:08'), (662, 733, 'Issue has resolved. Reinstalled the WPS application', 253, '2024-10-19 12:20'), (663, 732, 'Issue has resolved. Changed the headphone', 253, '2024-10-19 12:20'), (664, 730, 'issue resolved. Ram has changed', 253, '2024-10-19 12:37'), (665, 732, 'resolved', 201, '2024-10-19 12:42'), (666, 730, 'resolved', 201, '2024-10-19 12:43'), (667, 734, 'I check the system AWS no network issue, i reinstalled AWS & restart the system issue fixed', 251, '2024-10-19 02:42'), (668, 734, 'AWS working well and there is no network issue', 23, '2024-10-19 02:48'), (669, 737, 'sys no : CHCSM0056', 65, '2024-10-20 12:10'), (670, 736, 'Issue resolved. Resatrt the system due to chipset heating issuse', 253, '2024-10-21 10:08'), (671, 735, 'Issue resolved Change the Adaptor port', 253, '2024-10-21 10:09'), (672, 743, 'I check the system wps sign in issue, I re- installed wps & restart the system issue resolved', 251, '2024-10-22 12:16'), (673, 744, 'issue has been resolved. after changed the isp loadbalacing ', 253, '2024-10-22 01:43'), (674, 722, 'issue has resolved', 253, '2024-10-22 01:43'), (675, 744, 'Issue has been resolved.Thank You', 228, '2024-10-22 01:48'), (676, 735, 'still it is in issue, freezing', 201, '2024-10-23 08:44'), (677, 722, 'resolved', 201, '2024-10-23 08:44'), (678, 744, 'Issuse resolved Change the ISP ', 253, '2024-10-23 09:09'), (679, 744, 'Issue has been resolved.Thank you', 228, '2024-10-23 09:14'), (680, 735, 'will working on shortly resolved the issue', 253, '2024-10-23 09:22'), (681, 745, 'I check the system AWS network issue, i re installed AWS & restart the system issue resolved', 251, '2024-10-23 03:20'), (682, 746, 'Issue has resolved, Hard disk has interchanged ', 253, '2024-10-23 04:26'), (683, 747, 'Issue Resolved Change the noise cancellation option', 253, '2024-10-23 04:45'), (684, 745, 'there is no network issue now in AWS', 23, '2024-10-23 04:50'), (685, 735, 'Issue Resolved.New Mother Board and RAM Installed.', 253, '2024-10-24 12:44'), (686, 735, 'resolved', 201, '2024-10-24 01:20'), (687, 752, 'After changed the ISP issue has resolved', 253, '2024-10-24 02:02'), (688, 751, 'Issue has resolved', 253, '2024-10-24 02:03'), (689, 750, 'Issue has resolved', 253, '2024-10-24 02:03'), (690, 749, 'Issue has resolved, Installed the new hard disk', 253, '2024-10-24 02:04'), (691, 752, 'Issue has been resolved.Thank You', 228, '2024-10-24 02:05'), (692, 648, 'Resolved', 493, '2024-10-24 02:22'), (693, 753, 'Issue resolved change the ISP priority in firewall', 253, '2024-10-24 05:02'), (694, 753, 'Issue has been resolved', 228, '2024-10-24 05:05'), (695, 754, 'Issue resolved WPS installed newly.', 253, '2024-10-25 09:05'), (696, 754, 'Resolved', 492, '2024-10-25 11:26'), (697, 755, 'Issuse resolved network is working fine.', 253, '2024-10-25 11:44'), (698, 756, 'Issue resolved.System has chipset heating issue.Restart the system.', 253, '2024-10-25 12:12'), (699, 755, 'resolved', 201, '2024-10-25 12:39'), (700, 757, 'Issue resolved SMPS power cable was replugged.', 253, '2024-10-25 03:49'), (701, 758, 'Meterbox time lag issue check and approve form IT side, Please check close the ticket.', 294, '2024-10-26 09:38'), (702, 759, 'Issue resolved after changed ISP', 253, '2024-10-26 10:22'), (703, 760, 'Issue resolved, After changed ISP', 253, '2024-10-26 10:22'), (704, 761, 'Issue resolved', 253, '2024-10-26 10:22'), (705, 760, 'Resolved', 132, '2024-10-26 10:25'), (706, 759, 'Issue has been resolved.Thank You', 228, '2024-10-26 10:26'), (707, 761, 'resolved', 201, '2024-10-26 10:41'), (708, 762, 'Issue resolved', 253, '2024-10-26 10:49'), (709, 763, 'The issue is resolved after changed the ISP line', 255, '2024-10-26 01:51'), (710, 765, 'issue resolved', 253, '2024-10-26 04:27'), (711, 764, 'wait for some time', 253, '2024-10-26 04:28'), (712, 758, 'Thank you ', 24, '2024-10-26 10:00'), (713, 503, 'no queries', 9, '2024-10-28 05:32'), (714, 765, 'RESOLVED', 201, '2024-10-28 10:13'), (715, 771, 'issue resolved', 253, '2024-10-28 10:37'), (716, 764, 'Issue resolved mail access granted', 253, '2024-10-28 03:48'), (717, 772, 'I checked the mointor line problem and replaced it with a spare mointor, and it is now functioning properly.', 251, '2024-10-28 06:40'), (718, 772, 'issue solved', 12, '2024-10-28 07:43'), (719, 771, 'resolved', 201, '2024-10-29 08:57'), (720, 773, 'Checked and replaced the Mouse from IT side, PLease check and close the ticket.', 294, '2024-10-29 12:25'), (721, 773, 'new mouse has been changed', 110, '2024-10-29 12:56'), (722, 774, 'Issue resolved OS installed newly.', 253, '2024-10-29 02:40'), (723, 777, 'issue resolved. System has freezing issuse due to chipset heating.Move the user to another system.', 253, '2024-10-29 02:42'), (724, 775, 'Issue resolved', 253, '2024-10-29 03:04'), (725, 774, 'Resolved', 492, '2024-10-29 03:19'), (726, 764, 'issue has been resolved ', 228, '2024-10-30 09:03'), (727, 764, 'issue has been resolved', 228, '2024-10-30 09:04'), (728, 781, 'Our office network is fine. It seems it is a software related issue. Please check from client side.', 255, '2024-10-30 10:29'), (729, 779, 'issue resolved power cable repluged', 253, '2024-10-30 10:52'), (730, 780, 'issue resolved', 253, '2024-10-30 10:53'), (731, 782, 'Here out network working fine pls chek other location', 253, '2024-10-30 10:53'), (732, 780, 'Issue has been resolved', 228, '2024-10-30 10:54'), (733, 776, 'Issue resolved Change DNS settings.', 253, '2024-10-30 11:04'), (734, 777, 'Issuse resolved. RAM heating issue new RAM installed.', 253, '2024-10-30 11:20'), (735, 779, 'Resolved', 495, '2024-10-30 12:21'), (736, 775, 'resolved', 201, '2024-10-30 12:30'), (737, 782, 'resolved', 201, '2024-10-30 12:30'), (738, 776, 'resolved', 201, '2024-10-30 12:30'), (739, 781, 'The issue has been resolved, Thank you!', 205, '2024-10-30 01:04'), (740, 783, 'wps sign in issue cleared', 23, '2024-10-30 01:30'), (741, 783, ' I checked the system wps sign in issue, i reinstalled wps & restart the system issue fixed', 251, '2024-10-30 01:32'), (742, 777, 'Resolved', 193, '2024-10-30 02:57'), (743, 783, 'WPS sign in issue solved', 23, '2024-10-30 03:46'), (744, 784, 'Issue resolved. Headphone changed.', 253, '2024-10-31 03:59'), (745, 784, 'resolved', 201, '2024-10-31 04:04'), (746, 785, 'issue resolved', 253, '2024-11-01 10:32'), (747, 786, 'issue resolved after changed one isp to another isp ', 253, '2024-11-01 11:19'), (748, 788, 'Web browse access has been turned off.', 251, '2024-11-01 02:21'), (749, 787, 'This issue resolve take some time ', 253, '2024-11-01 04:13'), (750, 786, 'resolved', 201, '2024-11-01 05:42'), (751, 790, 'New Mouse has been changed', 253, '2024-11-02 01:46'), (752, 791, 'Issue resolved after clear the temp files', 253, '2024-11-02 02:54'), (753, 792, 'Issue has resolved new processor fan has fixed ', 253, '2024-11-02 02:55'), (754, 793, 'Issue has resolved clear the rpc server error', 253, '2024-11-02 02:55'), (755, 787, 'Issue has been resolved\r\n', 253, '2024-11-03 11:52'), (756, 796, 'Issue resolved Mother board interchanged.', 253, '2024-11-03 04:31'), (757, 797, 'Issue resolved. Hard disk corrupted new OS installed.', 253, '2024-11-03 04:32'), (758, 798, 'Issue resolved. Hard disk corrupted new OS installed.', 253, '2024-11-03 04:32'), (759, 805, 'issue resolved. Skype not working.Uninstall the old skype and install the new skype.', 253, '2024-11-04 02:47'), (760, 806, 'Issue resolved.WPS not working fine.Uninstall and install WPS now working fine.', 253, '2024-11-04 04:55'), (761, 807, 'Issue resolved.WPS not working Install new WPS now working fine.', 253, '2024-11-04 05:33'), (762, 810, 'As per your request internet access has given, Once complete your work please update.', 294, '2024-11-05 08:44'), (763, 794, 'System has checked formn IT side, Please check and close the ticket.', 294, '2024-11-05 08:44'), (764, 794, 'Thank you for the support, issue is resolved', 243, '2024-11-05 08:55'), (765, 821, 'i have some queries in my external error log and i have mailed it to education-ch@chcgroup.in. kindly check and update', 87, '2024-11-05 11:46'), (766, 822, 'Kindly fill the comments', 238, '2024-11-05 11:50'), (767, 817, 'No Queries', 229, '2024-11-05 12:07'), (768, 811, 'No Queries', 12, '2024-11-05 12:43'), (769, 811, 'No Queries', 12, '2024-11-05 12:44'), (770, 830, 'Issue resolved Keyboard and mouse changed now working fine.', 253, '2024-11-05 12:50'), (771, 818, 'Issue resolved.Change the network in firewall.Now all working fine.', 253, '2024-11-05 04:11'), (772, 832, 'Issue resolved.SMPS not working new SMPS installed.Now working fine.', 253, '2024-11-05 04:11'), (773, 818, 'resolved', 201, '2024-11-05 04:33'), (774, 810, 'Work completed. pls close access', 2, '2024-11-05 04:34'), (775, 831, 'I check the system wps sign in issue, i reinstalled wps issue resloved.', 251, '2024-11-05 08:56'), (776, 831, 'issue solved', 12, '2024-11-05 09:06'), (777, 820, 'I have queries in the education team for this External Error log. then i will have achieved for >=97 % .', 219, '2024-11-06 01:09'), (778, 829, 'I Had checked with errors and reply the queries for doubt files', 74, '2024-11-06 02:46'), (779, 825, 'I had check with errors and no Queries', 71, '2024-11-06 02:51'), (780, 823, 'I ckeck with error and reply the queries', 81, '2024-11-06 02:53'), (781, 824, 'I checked the error and reply the queries', 85, '2024-11-06 03:12'), (782, 827, 'I checked the error and reply the Queries', 104, '2024-11-06 03:14'), (783, 826, 'i check the error and no queries', 62, '2024-11-06 03:41'), (784, 815, 'I have checked the errors and i dont have any queries', 233, '2024-11-06 03:47'), (785, 813, 'I have mailed the query ', 24, '2024-11-06 03:58'), (786, 816, 'The external query mail has been sent when the external error came', 23, '2024-11-06 08:40'), (787, 833, 'Issue resolved.WPS installed newly now working fine.', 253, '2024-11-06 10:51'), (788, 820, 'Queries will be answered', 238, '2024-11-06 11:06'), (789, 816, 'Queries will be answered', 238, '2024-11-06 11:06'), (790, 813, 'Queries will be answered', 238, '2024-11-06 11:06'), (791, 827, 'Queries will be answered', 238, '2024-11-06 11:11'), (792, 829, 'Queries will be answered', 238, '2024-11-06 11:11'), (793, 824, 'Queries will be answered', 238, '2024-11-06 11:12'), (794, 823, 'Queries will be answered', 238, '2024-11-06 11:12'), (795, 842, 'Issue resolved.restart the system now working fine.', 253, '2024-11-06 04:51'), (796, 842, 'Issue resolved.restart the system now working fine.', 253, '2024-11-06 04:51'), (797, 812, 'i have checked my errors and queries are sent', 33, '2024-11-06 05:00'), (798, 838, 'I have some queries and I have mailed to education ch@chcgroup.in', 92, '2024-11-06 08:56'), (799, 837, 'I check with error and no queries', 78, '2024-11-06 10:51'), (800, 839, 'I have check with error and no queries', 96, '2024-11-06 11:04'), (801, 835, 'query has been sent', 26, '2024-11-07 07:48'), (802, 842, 'Resolved', 198, '2024-11-07 12:31'), (803, 843, 'Issue resolved new OS installed now working fine.', 253, '2024-11-07 04:37'); INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (804, 843, 'time is miss match can\'t able to change', 232, '2024-11-08 08:30'), (805, 844, 'issue has resolved', 253, '2024-11-08 02:15'), (806, 843, 'issue has resolved. Installed the new OS', 253, '2024-11-08 02:15'), (807, 836, 'Kindly fill comments', 238, '2024-11-08 03:39'), (808, 835, 'Queries will be answered', 238, '2024-11-08 03:40'), (809, 834, 'kindly fill the comments', 238, '2024-11-08 03:40'), (810, 812, 'Queries will be answered', 238, '2024-11-08 03:41'), (811, 838, 'Queries will be answered', 238, '2024-11-08 03:42'), (812, 845, 'issue has resolved after changed another ISP\r\n', 253, '2024-11-08 04:04'), (813, 845, 'issue has been resolved', 228, '2024-11-08 04:29'), (814, 851, 'I have checked and I have mailed queries.', 31, '2024-11-08 04:53'), (815, 850, 'I have sent the queries.', 13, '2024-11-08 05:08'), (816, 855, 'Issue resolved new OS installed.', 253, '2024-11-08 05:21'), (817, 856, 'Issue resolved SMPS newly installed.', 253, '2024-11-08 05:50'), (818, 841, 'I check with error and no queries', 86, '2024-11-09 01:00'), (819, 843, 'Resolved', 232, '2024-11-09 08:17'), (820, 849, 'I have sent error log queries.', 4, '2024-11-09 09:25'), (821, 851, 'Queries will be answered', 238, '2024-11-09 09:47'), (822, 850, 'Queries will be answered', 238, '2024-11-09 09:47'), (823, 849, 'Queries will be answered', 238, '2024-11-09 09:48'), (824, 849, 'Queries will be answered', 238, '2024-11-09 09:48'), (825, 492, 'The tech has resigned', 238, '2024-11-09 09:51'), (826, 869, 'I have mailed for the following MDN, It was my mistake that I haven\'t checked the scan properly, my scan was of PIE and i forgot to check the trigger so I missed MDN for symptomatic event. I will not repeat this mistake again. ', 502, '2024-11-09 11:28'), (827, 868, 'It was my mistake as I have not checked my scans properly and I apologise for this mistake. I will not repeat this mistake next time.\r\n', 501, '2024-11-09 11:29'), (828, 857, 'Issue resolved', 253, '2024-11-09 11:46'), (829, 870, 'Issue resolved.WPS installed newly', 253, '2024-11-09 12:21'), (830, 862, 'No Queries.', 84, '2024-11-09 12:39'), (831, 863, 'I have already mailed.', 13, '2024-11-09 12:45'), (832, 871, 'Issue resolved.New WPS installed.', 253, '2024-11-09 12:47'), (833, 857, 'Resolved', 493, '2024-11-09 02:23'), (834, 872, 'Issue resolved.New WPS installed.', 253, '2024-11-09 02:45'), (835, 873, 'Issue resolved.Suggest the techs to restart their systems.', 253, '2024-11-09 03:23'), (836, 873, 'issue has been resolved', 228, '2024-11-09 04:25'), (837, 874, 'Issue Resolved. Network cable was replugged', 253, '2024-11-09 05:26'), (838, 866, 'I have already mailed', 478, '2024-11-09 08:36'), (839, 861, 'Checked with the file and I had mistaken flutter waves to be artifact', 71, '2024-11-09 11:02'), (840, 877, 'Issue resolved.New OS installed.', 253, '2024-11-10 12:51'), (841, 876, 'Issue resolved.Change firewall network settings.', 253, '2024-11-10 12:52'), (842, 875, 'Issue resolved.System was changed', 253, '2024-11-10 12:53'), (843, 876, 'Issue has been resolved.Thank You', 228, '2024-11-10 01:38'), (844, 852, 'I have mailed the queries', 79, '2024-11-10 03:07'), (845, 878, 'Issue resolved new WPS installed ', 253, '2024-11-10 03:24'), (846, 858, 'I thought that NEAF was sent and notified already, But the issue was Downgraded. Hereafter I will check the issue properly and do the file more concentration.\r\n', 525, '2024-11-11 01:00'), (847, 864, ' I checked with the file and I didnt notice baseline strip and issue tab.\r\n', 81, '2024-11-11 01:02'), (848, 852, 'Queries will be answered', 238, '2024-11-11 02:12'), (849, 853, 'i check with errors and no queries', 76, '2024-11-11 03:47'), (850, 867, ' Has i\'m doing the scan didn\'t see the heart rate. Because annotations are missing. so I missed to escalate for severe techycardia. ', 60, '2024-11-11 03:50'), (851, 880, 'landline no : 27 Outgoing call not connect another landline inside the office.', 48, '2024-11-11 04:40'), (852, 875, 'resolved', 201, '2024-11-11 08:18'), (853, 881, 'Issue resolved. New mouse replaced', 253, '2024-11-11 08:29'), (854, 881, 'RESOLVED', 201, '2024-11-11 08:37'), (855, 810, 'Internet access has blocked. Please check and close the ticket.', 294, '2024-11-11 10:41'), (856, 884, 'Checked and replaced the new mouse for IT side, PLease check and close the ticket.', 294, '2024-11-11 02:11'), (857, 884, 'issue resolved', 214, '2024-11-11 03:54'), (858, 840, 'i checked with error and sent the queries', 56, '2024-11-12 01:30'), (859, 882, 'issue resolved kindly check and update the status', 253, '2024-11-12 09:48'), (860, 882, 'still stucking issue', 201, '2024-11-12 09:59'), (861, 882, 'pls check now', 253, '2024-11-12 10:09'), (862, 883, 'issue has resolved', 253, '2024-11-12 03:53'), (863, 885, 'issue has resolved', 253, '2024-11-12 03:53'), (864, 886, 'issue has resolved', 253, '2024-11-12 03:54'), (865, 887, 'issue has resolved after change the ISP', 253, '2024-11-12 03:54'), (866, 883, 'resolved', 198, '2024-11-12 04:38'), (867, 885, 'issue has been resolved', 228, '2024-11-12 05:43'), (868, 886, 'issue has been resolved', 228, '2024-11-12 05:43'), (869, 887, 'issue has been resolved', 228, '2024-11-12 05:44'), (870, 888, 'issue has resolved', 253, '2024-11-13 09:59'), (871, 890, 'issue has resolved after changed the another ISP', 253, '2024-11-13 09:59'), (872, 890, 'Issue has been resolved.Thank You', 228, '2024-11-13 10:03'), (873, 893, 'Excel sign in issue cleared from IT sided, Please check and close the ticket.', 294, '2024-11-13 10:24'), (874, 891, 'issue resolved\r\n', 253, '2024-11-13 10:28'), (875, 892, 'issue resolved', 253, '2024-11-13 10:28'), (876, 882, 'resolved', 201, '2024-11-13 10:37'), (877, 891, 'resolved', 201, '2024-11-13 10:37'), (878, 896, 'The issue is resolved after changed the ISP line.', 255, '2024-11-13 11:11'), (879, 894, 'issue resolved', 253, '2024-11-13 11:49'), (880, 895, 'issue resolved', 253, '2024-11-13 11:49'), (881, 859, 'issue clear', 68, '2024-11-13 01:38'), (882, 897, 'The issue is resolved after changed the ISP line.', 255, '2024-11-13 03:46'), (883, 854, 'The tech has resigned', 238, '2024-11-13 04:26'), (884, 840, 'Queries have been answered', 238, '2024-11-13 04:27'), (885, 900, 'issue has resolved', 253, '2024-11-14 12:59'), (886, 903, 'The issue is resolved after changed the ISP line.', 255, '2024-11-14 01:05'), (887, 905, 'I have send queries', 41, '2024-11-14 02:24'), (888, 905, 'Queries will be resolved', 238, '2024-11-14 02:42'), (889, 916, 'No queries', 222, '2024-11-14 02:50'), (890, 927, 'I have some queries and I have mailed to education ch@chcgroup.in', 90, '2024-11-14 04:04'), (891, 911, 'i have reviewed my errors.i\'ll improve my quality more.no quaries', 105, '2024-11-14 04:25'), (892, 915, 'I have sent external queries to education team', 224, '2024-11-14 04:30'), (893, 939, 'As I have a quires so kindly check and update', 98, '2024-11-14 11:12'), (894, 932, 'Check with error and no queries', 49, '2024-11-14 11:13'), (895, 939, 'I have quries so kindly check and update', 98, '2024-11-14 11:13'), (896, 935, 'I have queries. So, kindly check and update mam', 97, '2024-11-14 11:21'), (897, 931, 'check with error and reply the Queries', 101, '2024-11-14 11:22'), (898, 912, 'check with errors and no Queries', 55, '2024-11-14 11:27'), (899, 938, 'There is no Queries.', 48, '2024-11-15 12:06'), (900, 907, 'I have attached my queries in the mail kindly look into that.', 3, '2024-11-15 01:44'), (901, 919, 'Check with errors and no Queries', 47, '2024-11-15 06:28'), (902, 924, 'I mail the queries', 84, '2024-11-15 08:06'), (903, 489, 'I have checked and mailed queries.', 220, '2024-11-15 10:33'), (904, 914, 'I escalated due to side of caution for notification without annotation (Wrong measurement),vt as af wi int iv(Not acceptable)', 216, '2024-11-15 12:41'), (905, 939, 'Queries are resolved', 238, '2024-11-15 01:45'), (906, 935, 'Queries are resolved', 238, '2024-11-15 01:45'), (907, 924, 'Queries are resolved', 238, '2024-11-15 01:46'), (908, 923, 'Kindly fill the comments', 238, '2024-11-15 01:46'), (909, 927, 'Queries are resolved', 238, '2024-11-15 01:46'), (910, 931, 'Queries are resolved', 238, '2024-11-15 01:47'), (911, 915, 'Queries are answered', 238, '2024-11-15 01:47'), (912, 914, 'Queries will be answered', 238, '2024-11-15 01:48'), (913, 922, 'Kindly fill the comments', 238, '2024-11-15 01:48'), (914, 907, 'Queries will be resolved', 238, '2024-11-15 01:49'), (915, 814, 'Kindly fill the comments', 238, '2024-11-15 01:49'), (916, 913, 'Due to rush up the scans to complete my target with in my shift time I missed ectopics in scans. In upcoming weeks i increase my quality percentange.\r\n', 53, '2024-11-15 03:03'), (917, 705, 'HDD replaced from IT side, Please check and close the ticket.', 294, '2024-11-16 08:00'), (918, 702, 'Headphone replaced from IT side. Please check and close the ticket.', 294, '2024-11-16 08:01'), (919, 921, 'no Queries .', 58, '2024-11-16 10:36'), (920, 705, 'issue resolved', 110, '2024-11-16 11:10'), (921, 906, 'no queries', 22, '2024-11-16 02:35'), (922, 951, 'I have some Queries please check and update. Thank You', 54, '2024-11-17 01:59'), (923, 940, 'No Queries Thankyou', 99, '2024-11-17 02:02'), (924, 925, 'I don\'t have any queries', 93, '2024-11-17 10:46'), (925, 947, 'I Don\'t have Query', 89, '2024-11-17 10:47'), (926, 926, 'I Don\'t have queries in external error log.', 94, '2024-11-17 10:49'), (927, 945, 'I have sent the Queries', 42, '2024-11-17 14:37'), (928, 956, 'As I havn\'t checked the prescription properly , I missed to escalate the file for Severe tachycardia . Kindly apologizes Hereafter I will do files with more concentraion', 42, '2024-11-17 14:38'), (929, 958, 'As per your request internet access has given form IT side. Once complete your work please update.', 294, '2024-11-17 15:29'), (930, 958, 'Please close access', 2, '2024-11-17 16:52'), (931, 957, 'issue has resolved', 253, '2024-11-17 17:11'), (932, 944, 'will check', 253, '2024-11-17 17:11'), (933, 957, 'Issue has been resolved', 228, '2024-11-17 17:25'), (934, 942, ' I failed to see the changes in customizable urgent and only saw the customaizable emergent changes. So i didn\'t esclate it for urgent.', 66, '2024-11-18 00:32'), (935, 953, ' I failed to see the changes in customizable urgent and only saw the customaizable emergent changes. So i didn\'t esclate it for urgent.', 66, '2024-11-18 00:33'), (936, 949, 'i check with error\r\n and reply the queries', 66, '2024-11-18 00:33'), (937, 930, 'I have checked the errors and I don\'t have any queries.', 77, '2024-11-18 00:35'), (938, 948, 'i check error and reply the queries', 60, '2024-11-18 00:37'), (939, 950, 'I check with error and no queries', 65, '2024-11-18 01:12'), (940, 933, 'I check with errors and no queries', 59, '2024-11-18 01:14'), (941, 494, 'I have sent my queries to education department.', 28, '2024-11-18 10:38'), (942, 662, 'Issue Resolved', 28, '2024-11-18 10:39'), (943, 909, 'I ve sent the query of external error log kindly check and update', 17, '2024-11-18 20:29'), (944, 962, 'The issue is resolved after changed the ISP line.', 255, '2024-11-19 11:00'), (945, 962, 'Thank you!', 205, '2024-11-19 11:12'), (946, 961, 'Mouse checked and replaced new one from IT side, Please check and close the ricket.', 294, '2024-11-19 11:16'), (947, 958, 'Interner access disabled, Please check and close the ticket.', 294, '2024-11-19 11:18'), (948, 960, 'Issuse resolved.', 253, '2024-11-19 14:10'), (949, 960, 'Issue has been resolved', 228, '2024-11-19 14:11'), (950, 963, 'Internet access given.', 294, '2024-11-19 14:22'), (951, 964, 'Issue has resolved', 253, '2024-11-19 15:35'), (952, 963, 'Please close access. Work done', 2, '2024-11-19 15:59'), (953, 963, 'Internet access has disabled. PLease check and close the ticket.', 294, '2024-11-19 16:01'), (954, 944, 'Issue resolved', 253, '2024-11-19 16:09'), (955, 965, 'Issue resolved New WPS installed', 253, '2024-11-20 10:31'), (956, 966, 'Issue resolved.New SMPS installed.', 253, '2024-11-20 10:55'), (957, 967, 'Checked from IT side Double click issue there. Need take time for replacement.', 294, '2024-11-20 15:47'), (958, 656, 'Now the issue was resolved', 4, '2024-11-21 11:22'), (959, 558, 'Now the issue was resolved.', 4, '2024-11-21 11:22'), (960, 968, 'Issue resolved now working fine', 253, '2024-11-21 12:31'), (961, 968, 'Issue has been resolved', 228, '2024-11-21 12:32'), (962, 969, 'issue resolved network working fine', 253, '2024-11-21 13:48'), (963, 969, 'Issue has been resolved', 228, '2024-11-21 13:48'), (964, 975, 'Meterbox issue has resolved at 12:55. Please close the ticket.', 294, '2024-11-22 08:09'), (965, 988, 'checked from IT side. It was in HDD issue. Need to take time for replacement.', 294, '2024-11-22 09:42'), (966, 989, 'Issue resolved.New OS installed.', 253, '2024-11-22 11:37'), (967, 990, 'Internet access has given.', 294, '2024-11-22 14:47'), (968, 991, 'Issue resolved.new WPS installed.', 253, '2024-11-22 14:58'), (969, 991, 'Issue resolved', 227, '2024-11-22 15:16'), (970, 992, 'Issue resolved', 253, '2024-11-22 16:22'), (971, 990, 'Internet access blocke from IT side, Please check and close the ticket.', 294, '2024-11-22 16:25'), (972, 993, 'Test Ticket', 253, '2024-11-22 17:08'), (973, 934, 'I check with error and no query', 102, '2024-11-23 02:03'), (974, 995, 'Mose issues solved', 510, '2024-11-23 13:24'), (975, 995, 'issue has resolved', 253, '2024-11-23 13:41'), (976, 996, 'Application has installed', 253, '2024-11-23 13:41'), (977, 997, 'now issue has resolved', 253, '2024-11-23 13:42'), (978, 995, 'Mouse issue solved', 510, '2024-11-23 13:43'), (979, 997, 'Issue has been resolved', 228, '2024-11-23 13:43'), (980, 996, 'resolved', 201, '2024-11-23 14:00'), (981, 999, 'Resolved', 232, '2024-11-23 15:13'), (982, 999, 'issue has resolved changed the RAM', 253, '2024-11-23 15:35'), (983, 998, 'Web browse access has been turned off.', 251, '2024-11-23 15:38'), (984, 910, 'I have sent queries.', 220, '2024-11-24 04:49'), (985, 999, 'Resolved', 232, '2024-11-25 10:00'), (986, 1001, 'Issue resolved. Nwe OS installed.', 253, '2024-11-25 12:37'), (987, 1002, 'Issue resolved.New SSD and RAM installed.Now working fine.', 253, '2024-11-25 14:42'), (988, 929, 'no quries', 61, '2024-11-26 10:06'), (989, 1004, 'Issue has resolved', 253, '2024-11-26 10:32'), (990, 1005, 'Issue has resolved', 253, '2024-11-26 15:14'), (991, 1008, 'Issue has resolved after increased the space', 253, '2024-11-27 09:17'), (992, 1008, 'Issue has been resolved.Thank you', 228, '2024-11-27 09:23'), (993, 910, 'Queries are resolved', 238, '2024-11-27 11:56'), (994, 909, 'Queries resolved', 238, '2024-11-27 11:56'), (995, 951, 'Queries resolved', 238, '2024-11-27 11:58'), (996, 949, 'Queries resolved', 238, '2024-11-27 11:58'), (997, 945, 'Queries resolved', 238, '2024-11-27 11:59'), (998, 928, 'Tech has resigned', 238, '2024-11-27 13:25'), (999, 904, 'The tech has resigned', 238, '2024-11-27 13:26'), (1000, 911, 'reviewed no queries', 105, '2024-11-27 14:13'), (1001, 1010, 'issue has resolved , New hard disk changed', 253, '2024-11-27 14:38'), (1002, 920, 'No queries', 28, '2024-11-27 18:49'), (1003, 940, 'No Queries Thankyou', 99, '2024-11-27 20:17'), (1004, 937, 'No Queries', 63, '2024-11-27 21:57'), (1005, 865, 'As I didnt see the trigger properly, I missed the emergent criteria. But while going through the strip, I found out that it is not VT, it is intermittent IVCD. Hereafter this will not happen and also I will make sure that I will concentrate more while doing scan.', 39, '2024-11-27 23:04'), (1006, 848, 'I have sent queries', 39, '2024-11-27 23:07'), (1007, 917, 'Queries have to sent to education regarding my external error log.', 16, '2024-11-27 23:14'), (1008, 936, 'no Queries', 103, '2024-11-28 02:31'), (1009, 1012, 'issue has resolved, New application has installed', 253, '2024-11-28 09:21'), (1010, 1012, 'RESOLVED', 201, '2024-11-28 10:36'), (1011, 917, 'Queries resolved', 238, '2024-11-29 11:42'), (1012, 1034, 'Queries mail sent to education team', 11, '2024-11-29 12:24'), (1013, 954, 'This is not True MDN , Queries mail sent to education team', 11, '2024-11-29 12:25'), (1014, 918, 'No Queries', 11, '2024-11-29 12:26'), (1015, 1051, 'I have reviewed my error and I will do scans more carefully.', 499, '2024-11-29 12:42'), (1016, 1039, 'No queries', 18, '2024-11-29 12:46'), (1017, 1035, 'No Queries', 28, '2024-11-29 12:46'), (1018, 952, 'I accepted , this will not happen again', 18, '2024-11-29 12:48'), (1019, 819, 'No queries', 18, '2024-11-29 12:48'), (1020, 496, 'No queries', 18, '2024-11-29 12:49'), (1021, 1038, 'there is no query in external errorlog', 23, '2024-11-29 12:54'), (1022, 1037, 'no queries', 58, '2024-11-29 13:30'), (1023, 1042, 'Queries mail send with Education Team', 219, '2024-11-29 13:38'), (1024, 1013, 'I have queries some strip ids', 41, '2024-11-29 13:49'), (1025, 1015, 'i have sent the queries', 12, '2024-11-29 13:52'), (1026, 1031, 'I have sent queries to education team. they have accepted my queries', 224, '2024-11-29 14:37'), (1027, 1054, 'No Queries', 42, '2024-11-29 15:14'), (1028, 1058, 'Issue resolved', 253, '2024-11-29 15:18'), (1029, 1058, 'issue has been resolved', 228, '2024-11-29 15:39'), (1030, 1091, 'Issue resolved.New OS and RAM installed.', 253, '2024-11-29 16:15'), (1031, 1062, 'No queries', 70, '2024-11-29 17:01'), (1032, 1085, 'I have Queries, kindly clarify it', 77, '2024-11-29 20:06'), (1033, 1050, 'I have Queries, kindly clarify it.', 77, '2024-11-29 20:06'), (1034, 1018, 'No queries', 24, '2024-11-29 20:13'), (1035, 1067, 'I have Queries in the external error log, Thank You', 54, '2024-11-29 20:16'), (1036, 1082, 'There is no Queries', 48, '2024-11-29 20:20'), (1037, 1076, 'No Queries, Thank You', 85, '2024-11-29 20:30'), (1038, 1046, ' I went through the file and it seems like I failed to check the prescription changes. Thank You.', 85, '2024-11-29 20:31'), (1039, 1089, 'No quries Thank You', 98, '2024-11-29 20:32'), (1040, 1087, 'No queries. Thank You !', 97, '2024-11-29 21:11'), (1041, 1019, 'No Queries', 3, '2024-11-29 23:00'), (1042, 1069, 'no queries', 66, '2024-11-29 23:23'), (1043, 1083, 'No Queries', 49, '2024-11-29 23:24'), (1044, 1078, 'No Queries', 62, '2024-11-30 00:26'), (1045, 1047, ' I thought file was sinus with lead reverse, so I used radio button and failed to escalate', 62, '2024-11-30 00:26'), (1046, 1075, 'No Queries', 104, '2024-11-30 00:29'), (1047, 1065, 'no queries', 102, '2024-11-30 00:30'), (1048, 1026, 'No Queries', 55, '2024-11-30 00:31'), (1049, 1084, 'No Queries', 101, '2024-11-30 00:33'), (1050, 1090, 'No quries', 81, '2024-11-30 00:35'), (1051, 1048, 'Due to long duration, I moved 10-10 sec and failed to notice Aflutter presence in the strip. Here afterwards I\'ll focus more on files and\r\nwon\'t repeat this mistake.\r\n', 104, '2024-11-30 00:37'), (1052, 1079, 'No Queries', 56, '2024-11-30 01:07'), (1053, 1045, ' I labelled urgent for the file and I miscalculated the time coversion,So I missed to esclated.', 56, '2024-11-30 01:08'), (1054, 1080, 'No Queries', 86, '2024-11-30 01:09'), (1055, 1088, 'Thank you', 99, '2024-11-30 02:35'), (1056, 1029, 'No Queries ', 233, '2024-11-30 04:22'), (1057, 1024, 'no queries', 26, '2024-11-30 04:44'), (1058, 1066, 'No Queries', 74, '2024-11-30 05:46'), (1059, 1021, 'no queries', 220, '2024-11-30 06:37'), (1060, 1093, 'issue resolved\r\n', 253, '2024-11-30 14:55'), (1061, 1068, 'no queries', 60, '2024-12-01 00:08'), (1062, 1077, 'no queries', 71, '2024-12-01 05:02'), (1063, 1094, 'I check the system wps sing in issue, reinstalled wps and restart the system issue fixed', 251, '2024-12-01 09:59'), (1064, 1085, 'Queries resolved', 238, '2024-12-01 10:22'), (1065, 1067, 'Queries resolved', 238, '2024-12-01 10:25'), (1066, 1050, 'Queries resolved', 238, '2024-12-01 10:26'), (1067, 1042, 'Queries resolved', 238, '2024-12-01 10:36'), (1068, 1034, 'Queries resolved', 238, '2024-12-01 10:38'), (1069, 1031, 'Queries resolved', 238, '2024-12-01 10:38'), (1070, 1015, 'Queries resolved', 238, '2024-12-01 10:41'), (1071, 1013, 'Queries resolved', 238, '2024-12-01 10:41'), (1072, 1094, 'wps is working fine', 23, '2024-12-01 10:42'), (1073, 954, 'MDN removed', 238, '2024-12-01 10:43'), (1074, 1040, 'Wrong tech assigned', 238, '2024-12-01 10:50'), (1075, 1095, 'I have mailed my queries to education team', 229, '2024-12-01 14:31'), (1076, 1016, 'No queries', 31, '2024-12-01 16:16'), (1077, 988, 'HDD has replaced by warranty. Please check and close the ticket.', 294, '2024-12-02 09:23'), (1078, 1097, 'checked form IT side regarding mouse issue. It will take time for replacement.', 294, '2024-12-02 10:21'), (1079, 988, 'now working fine', 110, '2024-12-02 10:49'), (1080, 1098, 'Issue resolved', 253, '2024-12-02 14:14'), (1081, 1093, 'Resolved', 495, '2024-12-02 15:09'), (1082, 1099, 'System working fine will keep follow on it.', 253, '2024-12-03 12:08'), (1083, 1014, 'no queries', 22, '2024-12-03 14:21'), (1084, 1049, 'i have already mailed', 22, '2024-12-03 14:22'), (1085, 1100, 'Issue resolved', 253, '2024-12-03 17:40'), (1086, 1100, 'Issue has been resolved', 228, '2024-12-04 08:05'), (1087, 1101, 'Internet access has given.', 294, '2024-12-04 11:49'), (1088, 1064, 'Due to primary deflect my precentage was decreased, I will improve my quality and do my scan carefully.', 61, '2024-12-04 12:52'), (1089, 1063, 'I have sent queries to education team', 90, '2024-12-04 12:54'), (1090, 1101, 'Please close access\r\n', 2, '2024-12-04 17:14'), (1091, 1102, 'issue resolved', 253, '2024-12-05 12:49'), (1092, 1106, 'Network issue has resolved', 253, '2024-12-06 13:58'), (1093, 1105, 'Pls check and update the status', 253, '2024-12-06 13:59'), (1094, 1104, 'Kindly check and update the status', 253, '2024-12-06 13:59'), (1095, 1106, 'Issue has been resolved', 228, '2024-12-06 14:20'), (1096, 1095, 'Queries resolved', 238, '2024-12-06 15:09'), (1097, 1063, 'Queries resolved', 238, '2024-12-06 15:09'), (1098, 1105, 'still not resolved', 201, '2024-12-06 15:45'), (1099, 1022, 'NO queries', 25, '2024-12-07 02:27'), (1100, 1104, 'Resolved', 492, '2024-12-07 08:21'), (1101, 1099, 'Mark Resolved', 495, '2024-12-07 08:21'), (1102, 1108, 'Issue resolved. Check the power cable and replugged.', 253, '2024-12-07 09:03'), (1103, 1110, 'Issue resolved', 253, '2024-12-07 12:41'), (1104, 1109, 'Issue resolved.New RAM and OS installed.', 253, '2024-12-07 13:25'), (1105, 1111, 'Issue resolved', 253, '2024-12-07 13:55'), (1106, 1111, 'Issue has been resolved', 228, '2024-12-07 13:57'), (1107, 1112, 'Issue resolved', 253, '2024-12-07 14:34'), (1108, 1114, 'mouse not working properly', 522, '2024-12-08 04:17'), (1109, 1120, 'Issue has resolved', 253, '2024-12-08 11:21'), (1110, 1121, 'both ISP some issue i have complaint to concern team', 253, '2024-12-08 16:13'), (1111, 1123, 'I checked the system wps sign in issue, i reinstalled wps . Now issue resolved.', 251, '2024-12-09 05:54'), (1112, 1123, 'Issue resolved', 528, '2024-12-09 05:55'), (1113, 1109, 'Resolved', 492, '2024-12-09 09:44'), (1114, 1125, 'The issue is resolved after changed the ISP line.', 255, '2024-12-09 14:02'), (1115, 1105, 'resolved', 201, '2024-12-09 16:48'), (1116, 1126, 'Issue Resolved', 253, '2024-12-09 17:02'), (1117, 1126, 'resolved', 201, '2024-12-09 17:16'), (1118, 1071, 'No queries', 59, '2024-12-10 04:49'), (1119, 1127, 'Now I have some change done that system will 1 hr 2 hr', 253, '2024-12-10 10:52'), (1120, 1121, 'Issue has been resolved', 228, '2024-12-10 10:55'), (1121, 1128, 'Keyboard issue checked and replaced the new keyboard from IT side, PLeasew check and close the ticket.', 294, '2024-12-10 11:36'), (1122, 1130, 'issue resolved', 253, '2024-12-10 14:13'), (1123, 1129, 'issue resolved after changed the ISP', 253, '2024-12-10 14:13'), (1124, 1131, 'issue resolved', 253, '2024-12-10 16:09'), (1125, 1132, 'issue resolved', 253, '2024-12-10 16:09'), (1126, 1133, 'issue resolved', 253, '2024-12-10 16:10'), (1127, 1133, 'issue solved', 548, '2024-12-10 16:13'), (1128, 1132, 'issue solved', 548, '2024-12-10 16:13'), (1129, 1131, 'issue solved', 548, '2024-12-10 16:13'), (1130, 1129, 'Issue has been resolved', 228, '2024-12-10 16:37'), (1131, 1130, 'Issue resolved', 138, '2024-12-10 16:38'), (1132, 1136, 'Issue resolved', 253, '2024-12-11 17:36'), (1133, 1137, 'Issue resolved. New mouse installed.', 253, '2024-12-11 17:37'), (1134, 1138, 'Issue resolved', 253, '2024-12-11 17:37'), (1135, 1140, 'Issue resolved', 253, '2024-12-11 18:50'), (1136, 1139, 'Issue resolved', 253, '2024-12-11 18:51'), (1137, 1140, 'Issue Solved', 70, '2024-12-11 20:01'), (1138, 1139, 'Issue solved', 70, '2024-12-11 20:01'), (1139, 1020, 'ive sent the query', 17, '2024-12-12 00:21'), (1140, 1142, 'Issue resolved', 253, '2024-12-12 16:03'), (1141, 1143, 'Now that issue has resolved pls ', 253, '2024-12-12 16:36'), (1142, 1143, 'issue resolved.Thank you', 228, '2024-12-12 16:38'), (1143, 1020, 'Queries resolved', 238, '2024-12-13 11:01'), (1144, 1146, 'Issue has resolved after changed the new SMPS', 253, '2024-12-13 13:00'), (1145, 1136, 'Resolved', 457, '2024-12-13 13:57'), (1146, 1149, 'Issue resolved', 253, '2024-12-13 14:44'), (1147, 1025, 'i have reviewed my error log no quaries', 105, '2024-12-13 16:00'), (1148, 1060, 'no queries', 87, '2024-12-13 16:50'), (1149, 1150, 'Issue resolved.Headphone was replaced.', 253, '2024-12-13 16:51'), (1150, 1081, 'Thank you', 96, '2024-12-13 16:52'), (1151, 1150, 'RESOLVED', 201, '2024-12-13 16:52'), (1152, 1086, 'No Queries', 103, '2024-12-13 16:55'), (1153, 1148, 'Issue resolved', 253, '2024-12-13 17:12'), (1154, 1147, 'issue resolved', 253, '2024-12-13 17:12'), (1155, 1147, 'issue resolved', 228, '2024-12-13 17:14'), (1156, 1148, 'Issue resolved', 228, '2024-12-13 17:14'), (1157, 1152, 'Issue resolved', 253, '2024-12-13 17:34'), (1158, 1151, 'Issue resolved', 253, '2024-12-13 17:34'), (1159, 1151, 'Issue solved', 70, '2024-12-13 17:40'), (1160, 1152, 'Issue Solved', 70, '2024-12-13 17:40'), (1161, 1072, 'No Queries', 78, '2024-12-14 02:32'), (1162, 1070, 'No queries', 65, '2024-12-14 02:34'), (1163, 937, 'No Queries', 63, '2024-12-14 02:36'), (1164, 1074, 'No Queries', 63, '2024-12-14 02:37'), (1165, 1055, 'No Queries', 89, '2024-12-14 02:38'), (1166, 1145, 'No quries', 448, '2024-12-15 05:28'), (1167, 0, 'test', 6, '2024-12-16 17:10'), (1168, 1053, 'no queries', 93, '2024-12-17 05:09'), (1169, 0, 'test', 300, '2024-12-17 12:30'), (1170, 1156, 'test', 300, '2024-12-17 12:44'), (1171, 1154, 'issue resolved', 253, '2024-12-17 15:11'), (1172, 1156, 'Issue resolved.New RAM 4GB and OS was installed', 253, '2024-12-17 15:11'), (1173, 674, 'Mark Resolved', 199, '2024-12-17 15:14'), (1174, 1154, 'Mark Resolved', 199, '2024-12-17 15:14'), (1175, 1157, 'Yes, I have observed that Excel issue, because of remote location shared folder somtimes Excel is getting stuck , Will provide the Local share folder after getting management approval ', 255, '2024-12-17 18:08'), (1176, 1036, 'No Queries', 47, '2024-12-17 23:43'), (1177, 1052, 'no queries', 94, '2024-12-17 23:48'), (1178, 1158, 'Issue resolved', 253, '2024-12-18 12:59'), (1179, 1158, 'issue has been resolved', 228, '2024-12-18 13:39'), (1180, 1159, 'Issue resolved.New mouse installed', 253, '2024-12-18 14:23'), (1181, 1196, 'The query is resolved', 23, '2024-12-18 14:42'), (1182, 1214, 'No Queries', 42, '2024-12-18 14:53'), (1183, 1195, 'No Query', 229, '2024-12-18 14:57'), (1184, 1161, 'I have already sent the queries', 12, '2024-12-18 15:01'), (1185, 1211, 'I have mailed my queries', 84, '2024-12-18 15:02'), (1186, 1218, 'Now that issue resolved after changed ISP', 253, '2024-12-18 15:02'), (1187, 1059, 'no queries', 84, '2024-12-18 15:04'), (1188, 1177, 'Issue resolved', 253, '2024-12-18 15:14'), (1189, 1164, 'I have mailed my queries', 31, '2024-12-18 15:14'), (1190, 1215, 'No queries', 70, '2024-12-18 15:15'), (1191, 1228, 'No Queries ,Thankyou', 99, '2024-12-18 15:29'), (1192, 1227, 'No Queries. Thank You', 97, '2024-12-18 15:29'), (1193, 1220, 'No Queries', 104, '2024-12-18 15:29'), (1194, 1212, 'No queries', 96, '2024-12-18 15:30'), (1195, 1234, 'No Queries', 101, '2024-12-18 15:31'), (1196, 1213, 'no queries', 91, '2024-12-18 15:37'), (1197, 1247, 'I have mailed the queries ', 84, '2024-12-18 16:01'), (1198, 1240, 'I have mailed my quries ', 31, '2024-12-18 16:09'), (1199, 1193, 'I reviewed the error logs and no queries.', 246, '2024-12-18 16:21'), (1200, 1192, 'i have reviewed my error log.no quaries', 105, '2024-12-18 17:04'), (1201, 1233, 'Dear Mam, I have queries in the external error. Thank You', 54, '2024-12-18 20:12'), (1202, 1216, 'No Quries', 89, '2024-12-18 20:15'), (1203, 1225, 'There is No Quries', 85, '2024-12-18 20:18'), (1204, 1201, 'no Queries', 16, '2024-12-18 20:30'), (1205, 1033, 'No Queries', 16, '2024-12-18 20:30'), (1206, 1239, 'There is no Queries', 48, '2024-12-18 20:34'), (1207, 1181, 'no query', 17, '2024-12-18 20:38'), (1208, 1185, 'No Queries', 476, '2024-12-18 21:03'), (1209, 1179, 'no queries', 9, '2024-12-18 22:00'), (1210, 1204, 'Already sent for queires and returned with acceptance of queries', 216, '2024-12-18 22:02'), (1211, 1186, 'No queries', 444, '2024-12-18 22:03'), (1212, 1183, 'no queries', 491, '2024-12-18 22:06'), (1213, 1170, 'no queries', 478, '2024-12-18 22:06'), (1214, 1169, 'no queries', 482, '2024-12-18 22:08'), (1215, 1178, 'sent queries and accepted', 26, '2024-12-19 00:05'), (1216, 1174, 'I have sent queries in mail kindly check and update', 3, '2024-12-19 00:15'), (1217, 1176, 'No Query', 448, '2024-12-19 00:16'), (1218, 1243, 'No queries', 3, '2024-12-19 00:16'), (1219, 1043, 'No queries', 19, '2024-12-19 00:37'), (1220, 1210, 'No queries', 19, '2024-12-19 00:38'), (1221, 1235, 'No Queries', 49, '2024-12-19 03:56'), (1222, 1238, 'No queries', 65, '2024-12-19 03:56'), (1223, 1199, 'no queries', 47, '2024-12-19 07:41'), (1224, 1202, 'I have mailed for queries for education team', 222, '2024-12-19 07:44'), (1225, 1237, 'no Queries', 66, '2024-12-19 08:08'), (1226, 1230, 'No Queries', 56, '2024-12-19 08:09'), (1227, 1236, 'no queries', 60, '2024-12-19 08:28'), (1228, 1189, 'I have reviewed my error log no queries. ', 502, '2024-12-19 08:45'), (1229, 1190, 'I\'ve reviewed my error logs , no queries.', 499, '2024-12-19 08:48'), (1230, 1255, 'Now added one adaptor. Now issue resolved', 253, '2024-12-19 11:10'), (1231, 1218, 'Issue has been resolved.Thank you', 228, '2024-12-19 11:11'), (1232, 1229, 'I have some kindly check and update', 98, '2024-12-19 11:42'), (1233, 1208, 'No Query', 226, '2024-12-19 12:01'), (1234, 1028, 'No query', 226, '2024-12-19 12:01'), (1235, 1171, 'I have send Queries', 564, '2024-12-19 12:05'), (1236, 1168, 'no queries', 22, '2024-12-19 14:19'), (1237, 1197, 'no queries', 58, '2024-12-19 14:48'), (1238, 1217, ' As I have got primary deflect for urgent scans, so reduced my percentage, Hereafter l will do files with concentration and do urgent scan properly.', 61, '2024-12-19 14:48'), (1239, 1256, 'Due to an issue with the Tenda WiFi (AC10) modem, the internet was disconnecting frequently, after replacing it with a spare modem, the issue has been resolved.', 255, '2024-12-19 14:56'), (1240, 1247, 'Queries resolved', 238, '2024-12-19 15:32'), (1241, 1240, 'Queries resolved', 238, '2024-12-19 15:33'), (1242, 1233, 'Queries resolved', 238, '2024-12-19 15:35'), (1243, 1229, 'Queries resolved', 238, '2024-12-19 15:35'), (1244, 1211, 'Queries resolved', 238, '2024-12-19 15:38'), (1245, 1202, 'Queries resolved', 238, '2024-12-19 15:39'), (1246, 1174, 'queries resolved', 238, '2024-12-19 15:44'), (1247, 1164, 'Queries resolved', 238, '2024-12-19 15:45'), (1248, 1161, 'Queries resolved', 238, '2024-12-19 15:46'), (1249, 1257, 'Issue resolved.Forticlient reinstalled.', 253, '2024-12-19 16:02'), (1250, 1253, 'My request not yet resolved', 240, '2024-12-19 22:29'), (1251, 1205, 'No queries', 233, '2024-12-19 23:50'), (1252, 1222, 'no queries', 94, '2024-12-20 01:11'), (1253, 1251, 'no queries', 94, '2024-12-20 01:11'), (1254, 1258, 'Queries Sent', 25, '2024-12-20 02:28'), (1255, 1226, 'No quries', 81, '2024-12-20 03:21'), (1256, 1269, 'I check the system wps sign in issue, I re installed wps & restart the system, issue resolved', 251, '2024-12-20 04:00'), (1257, 1269, 'Issue fixed', 19, '2024-12-20 04:01'), (1258, 1260, 'Kindly fill the comments', 238, '2024-12-20 15:07'), (1259, 1258, 'Queries resolved', 238, '2024-12-20 15:08'), (1260, 1270, 'Issue resolved Processor Fan & Hard Disk was changed.', 253, '2024-12-20 15:25'), (1261, 1257, 'Resolved', 196, '2024-12-20 15:27'), (1262, 1127, 'Resolved', 492, '2024-12-20 15:28'), (1263, 1255, 'Resolved', 492, '2024-12-20 15:28'), (1264, 1280, 'Issue resolved New OS installed.', 253, '2024-12-20 15:54'), (1265, 1281, 'Issue resolved ', 253, '2024-12-20 15:54'), (1266, 1281, 'Issue solved', 70, '2024-12-20 15:56'), (1267, 1280, 'issue solved', 70, '2024-12-20 15:56'), (1268, 1253, 'waiting for approval', 254, '2024-12-20 21:02'), (1269, 1276, 'I have send queries through the mail', 99, '2024-12-20 21:07'), (1270, 1282, 'Issue resolved.', 253, '2024-12-21 08:05'), (1271, 1288, 'Issue resolved.', 253, '2024-12-21 10:42'), (1272, 1194, 'Reviewed no query', 501, '2024-12-21 11:30'), (1273, 868, 'Reviewed no query', 501, '2024-12-21 11:31'), (1274, 1273, 'no Query', 226, '2024-12-21 12:37'), (1275, 1173, 'no queries', 24, '2024-12-21 14:07'), (1276, 1291, 'Issue resolved', 253, '2024-12-21 14:40'), (1277, 1291, 'Issue has been resolved', 228, '2024-12-21 14:47'), (1278, 1282, 'issue has been resolved', 228, '2024-12-21 14:47'), (1279, 1292, 'its in HDD issue, need to replaced new one. It will take time', 294, '2024-12-22 14:06'), (1280, 1272, 'Queries', 448, '2024-12-23 03:59'), (1281, 1295, 'The issue is resolved after changed the network Cable.', 255, '2024-12-23 09:26'), (1282, 1305, 'reviewed..no quaries', 105, '2024-12-23 13:41'), (1283, 1306, 'No Queries', 70, '2024-12-23 13:46'), (1284, 1304, 'I reviewed my error logs and no queries', 246, '2024-12-23 14:27'), (1285, 1308, 'no queries', 91, '2024-12-23 14:41'), (1286, 1319, 'Issue resolved', 253, '2024-12-23 15:16'), (1287, 1309, 'No queries', 96, '2024-12-23 15:30'), (1288, 1221, 'No Queries', 102, '2024-12-23 20:56'), (1289, 1248, 'No Queries', 102, '2024-12-23 20:56'), (1290, 1316, 'no Queries', 49, '2024-12-24 00:16'), (1291, 1219, 'no query', 63, '2024-12-24 00:17'), (1292, 1278, 'no Quries', 85, '2024-12-24 00:18'), (1293, 1310, 'Dear Mam, I have Queries in External error log Nov , thank You', 54, '2024-12-24 00:19'), (1294, 1279, 'No quries', 81, '2024-12-24 00:19'), (1295, 1314, 'NO QUERIES', 65, '2024-12-24 04:43'), (1296, 1298, 'I have sent queries', 476, '2024-12-24 05:49'), (1297, 1299, 'sent queries', 26, '2024-12-24 06:19'), (1298, 1313, 'No Queries', 66, '2024-12-25 00:59'), (1299, 1315, 'check with error and reply the queries', 78, '2024-12-25 02:37'), (1300, 1061, 'no Queries', 92, '2024-12-25 06:49'), (1301, 1231, 'no Queries', 92, '2024-12-25 06:49'), (1302, 1317, 'no Queries', 92, '2024-12-25 06:50'), (1303, 1277, 'No Queries', 62, '2024-12-25 06:50'), (1304, 1320, 'Issue resolved', 253, '2024-12-25 16:31'), (1305, 1322, 'Issue resolved', 253, '2024-12-25 16:32'), (1306, 1300, 'No queries', 9, '2024-12-26 04:31'), (1307, 1188, 'I Have sent queries', 489, '2024-12-26 07:01'), (1308, 1157, 'The issue has been resolved now after a few changes were made to the server, an alternative solution is to save the Excel file on the desktop if there is any lag, and at the end of the day, copy it to the shared folder.', 255, '2024-12-26 09:00'), (1309, 1323, 'The mouse is repleced ', 255, '2024-12-26 11:27'), (1310, 1307, 'I have sent the Query to the mail', 101, '2024-12-26 11:48'), (1311, 1324, 'It was in LAN port hardware issue. need to take for replacement.', 294, '2024-12-26 12:11'), (1312, 1326, 'Issue resolved.', 253, '2024-12-26 16:00'), (1313, 1327, 'Issue resolved', 253, '2024-12-26 16:01'), (1314, 1328, 'Issue resolved', 253, '2024-12-26 16:01'), (1315, 1328, 'Issue resolved', 70, '2024-12-26 16:20'), (1316, 1326, 'Issue resolved', 70, '2024-12-26 16:20'), (1317, 1327, 'issue has been resolved', 228, '2024-12-26 16:28'), (1318, 1329, 'issue resolved', 253, '2024-12-26 20:13'), (1319, 1330, 'Issue resolved.', 253, '2024-12-27 13:07'), (1320, 1331, 'Issue resolved.', 253, '2024-12-27 14:12'), (1321, 1356, 'No Queries', 90, '2024-12-27 15:20'), (1322, 1332, 'Issue resolved', 253, '2024-12-27 15:20'), (1323, 1362, 'Issue resolved', 253, '2024-12-27 15:34'), (1324, 1352, 'No Queries', 229, '2024-12-27 15:50'), (1325, 1351, 'no queries', 58, '2024-12-27 15:51'), (1326, 1203, 'I have sent some queries to education team', 224, '2024-12-27 16:04'), (1327, 1345, 'I have sent queries to education team', 224, '2024-12-27 16:04'), (1328, 1245, 'Queries mail send with education team', 219, '2024-12-27 16:16'), (1329, 1207, 'queries mail send with education team', 219, '2024-12-27 16:18'), (1330, 1200, 'No Queries', 11, '2024-12-27 16:26'), (1331, 1347, 'No Queries', 11, '2024-12-27 16:26'), (1332, 1332, 'resolved', 201, '2024-12-27 16:54'), (1333, 1331, 'issue has been resolved', 228, '2024-12-27 17:24'), (1334, 1353, 'No Queries', 16, '2024-12-27 20:59'), (1335, 1357, 'I have some queries. \r\nSend to the mail', 103, '2024-12-27 21:24'), (1336, 1360, 'no query', 63, '2024-12-28 02:18'), (1337, 1365, 'checked form IT side issue with LAN port hardware issue. We need replace USB to LAN port.', 294, '2024-12-28 09:16'), (1338, 1358, 'I have some quaries and I have send it through the mail . Please check and update.', 61, '2024-12-28 10:33'), (1339, 1334, 'No queries', 4, '2024-12-28 12:25'), (1340, 1366, 'Issue resolved.', 253, '2024-12-28 13:56'), (1341, 1366, 'issue has been resolved', 228, '2024-12-28 14:11'), (1342, 1367, 'issue has resolved', 253, '2024-12-28 18:23'), (1343, 1368, 'New mouse installed', 253, '2024-12-28 18:24'), (1344, 1354, 'No Queries', 19, '2024-12-29 20:38'), (1345, 1361, 'There is no Queries', 48, '2024-12-29 22:53'), (1346, 1340, 'Queries', 442, '2024-12-29 23:52'), (1347, 1369, 'Issue resolved', 253, '2024-12-30 13:14'), (1348, 1333, 'i have send queries', 474, '2024-12-30 13:48'), (1349, 1336, 'no queries', 22, '2024-12-30 13:51'), (1350, 1370, 'Issue resolved', 253, '2024-12-30 16:19'), (1351, 1371, 'Issue resolved.New SSD installed,.', 253, '2024-12-30 16:22'), (1352, 1355, 'I have mailed my Queries', 79, '2024-12-31 09:50'), (1353, 1346, 'I have been mailed for some Queries', 222, '2024-12-31 10:28'), (1354, 1264, 'no queries', 87, '2024-12-31 12:53'), (1355, 1374, 'issue has resolved', 253, '2024-12-31 15:27'), (1356, 1373, 'issue has resolved', 253, '2024-12-31 15:27'), (1357, 1374, 'Issue resolved', 228, '2024-12-31 16:10'), (1358, 1371, 'Issue solved', 504, '2024-12-31 16:20'), (1359, 1373, 'issue solved', 87, '2025-01-01 12:42'), (1360, 1372, 'In my absence, if you face any further IT issues or need assistance, please feel free to reach out to the IT teams in Chennai or Salem to avoid any work disruptions.\r\n\r\nChennai- it-ch@chcgroup.in\r\nSalem- it-sm@chcgroup.in\r\n', 255, '2025-01-01 13:31'), (1361, 1375, 'No Queries', 98, '2025-01-01 14:06'), (1362, 1376, ' I heartfeltly apologize for the mistake I have committed in the below mentioned strip. Hereafter I assure you that I would concentrate more on each scan and will not repeat the same mistake again. \r\n ', 61, '2025-01-01 17:14'), (1363, 1378, 'Issue resolved', 253, '2025-01-02 16:57'), (1364, 1377, 'Mark Resolved', 495, '2025-01-03 08:00'), (1365, 1379, 'Issue resolved.', 253, '2025-01-03 14:41'), (1366, 1379, 'Issue Solved', 70, '2025-01-03 14:42'), (1367, 1365, 'NEW LAN port fixed. Now system working properly. PLease check and close the ticket.', 294, '2025-01-03 16:52'), (1368, 1365, 'ISSUE RESOLVED', 213, '2025-01-03 16:56'), (1369, 1380, 'Issue resolved.', 253, '2025-01-03 17:19'), (1370, 1263, 'No queries', 18, '2025-01-04 01:35'), (1371, 1263, 'No queries', 18, '2025-01-04 01:36'), (1372, 1381, 'issue resolved', 253, '2025-01-04 09:35'), (1373, 1382, 'Process done', 253, '2025-01-04 09:35'), (1374, 1383, 'issue has resolved', 253, '2025-01-04 09:35'), (1375, 1384, 'issue has resolved', 253, '2025-01-04 09:35'), (1376, 1385, 'issue has resolved', 253, '2025-01-04 09:40'), (1377, 1385, 'Issue has been resolved', 143, '2025-01-04 09:48'), (1378, 1378, 'issue has been resolved', 228, '2025-01-04 10:43'), (1379, 1382, 'issue has been resolved', 228, '2025-01-04 10:43'), (1380, 1383, 'issue has been resolved', 228, '2025-01-04 10:44'), (1381, 1384, 'issue has been resolved', 228, '2025-01-04 10:44'), (1382, 1324, 'New LANport has fixed. Please check and close the ticket.', 294, '2025-01-04 14:13'), (1383, 1324, 'The issue is resolved, thank you for the support', 243, '2025-01-04 14:32'), (1384, 1386, 'As per your request Snipping to acces has given. PLease check and close the ticket.', 294, '2025-01-04 14:39'), (1385, 1340, 'Queries resolved', 238, '2025-01-04 16:03'), (1386, 1333, 'Queries resolved', 238, '2025-01-04 16:04'), (1387, 1299, 'Queries resolved', 238, '2025-01-04 16:05'), (1388, 1298, 'Queries resolved', 238, '2025-01-04 16:06'), (1389, 1272, 'Queries resolved', 238, '2025-01-04 16:06'), (1390, 1245, 'Queries resolved', 238, '2025-01-04 16:07'), (1391, 1207, 'Queries resolved', 238, '2025-01-04 16:07'), (1392, 1188, 'Queries resolved', 238, '2025-01-04 16:08'), (1393, 1171, 'Queries resolved', 238, '2025-01-04 16:09'), (1394, 1357, 'Queries resolved', 238, '2025-01-04 16:11'), (1395, 1355, 'Queries resolved', 238, '2025-01-04 16:11'), (1396, 1346, 'Queries resolved', 238, '2025-01-04 16:15'), (1397, 1345, 'Queries resolved', 238, '2025-01-04 16:15'), (1398, 1315, 'Queries resolved', 238, '2025-01-04 16:16'), (1399, 1310, 'Queries resolved', 238, '2025-01-04 16:17'), (1400, 1307, 'Queries resolved', 238, '2025-01-04 16:17'), (1401, 1276, 'Queries resolved', 238, '2025-01-04 16:19'), (1402, 1203, 'Queries resolved', 238, '2025-01-04 16:38'), (1403, 1266, 'no queries', 59, '2025-01-05 00:23'), (1404, 1388, 'New OS has resolved', 253, '2025-01-05 11:43'), (1405, 1389, 'Issue has resolved', 253, '2025-01-05 12:05'), (1406, 1390, 'After change another ISP issue has resolved', 253, '2025-01-05 15:17'), (1407, 1392, 'Issue resolved.', 253, '2025-01-06 14:14'), (1408, 1393, 'Issue resolved', 253, '2025-01-06 15:56'), (1409, 1394, 'Issue resolved', 253, '2025-01-06 17:27'), (1410, 1395, 'I check the system AWS network issue , i reinstalled AWS & restart the system issue resolved', 251, '2025-01-06 22:15'), (1411, 1395, 'working fine', 531, '2025-01-06 22:23'), (1412, 1397, 'I check the syatem wps sign in issue, i reinstalled wps issue resolved', 251, '2025-01-06 22:32'), (1413, 1397, 'issue has been resolved', 528, '2025-01-06 22:36'), (1414, 1399, 'I check the system AWS no network issue , I reinstalled AWS & restart the system issue resolved.', 251, '2025-01-07 03:09'), (1415, 1398, 'I check the system AWS no network issue , I reinstalled AWS & restart the system issue resolved.', 251, '2025-01-07 03:10'), (1416, 1398, 'Now working Good', 25, '2025-01-07 03:11'), (1417, 1399, 'working in fine', 448, '2025-01-07 03:12'), (1418, 1400, 'issue has resolved', 253, '2025-01-07 11:16'), (1419, 1402, 'Mouse has replaced', 253, '2025-01-07 11:16'), (1420, 1401, 'One isp is down we working on it', 253, '2025-01-07 11:17'), (1421, 1404, 'Issue resolved New OS installed.', 253, '2025-01-07 11:21'), (1422, 1406, 'Exotel is working now after reset the password.', 255, '2025-01-07 12:09'), (1423, 1407, 'Issue resolved.', 253, '2025-01-07 13:23'), (1424, 1403, 'It was in physical damage , need to take time for replacement.', 294, '2025-01-07 15:18'), (1425, 1411, 'The issue was resolved', 255, '2025-01-09 08:58'), (1426, 1411, 'The issue is resolved ', 205, '2025-01-09 10:07'), (1427, 1405, 'One isp down process going on', 253, '2025-01-09 12:27'), (1428, 1409, 'New camera installed', 253, '2025-01-09 12:28'), (1429, 1410, 'Issue resolved', 253, '2025-01-09 12:29'), (1430, 1409, 'Issue has been resolved', 132, '2025-01-09 12:29'), (1431, 1412, 'issue has resolved', 253, '2025-01-09 12:29'), (1432, 1400, 'issue has been resolved.Thank you', 228, '2025-01-09 13:37'), (1433, 1405, 'Issue has been resolved', 225, '2025-01-09 13:37'), (1434, 1401, 'issue has been resolved.Thank you', 228, '2025-01-09 13:37'), (1435, 1413, 'Aws not working properly', 99, '2025-01-09 17:17'), (1436, 1414, 'Issue resolved New RAM installed.', 253, '2025-01-09 17:19'), (1437, 1415, 'Issue resolved', 253, '2025-01-10 10:02'), (1438, 1416, 'issue resolved', 253, '2025-01-10 10:02'), (1439, 1418, 'Issue resolved.', 253, '2025-01-10 12:53'), (1440, 1417, 'Issue resolved New RAM installed', 253, '2025-01-10 14:16'), (1441, 1419, 'Issue resolved', 253, '2025-01-10 16:55'), (1442, 1419, 'Issue has been resolved.Thank You', 228, '2025-01-10 16:56'), (1443, 1420, 'As pers your request snipping tool paccess has given, Once complete your work kindly update.', 294, '2025-01-11 12:41'), (1444, 1421, 'Issue resolved.', 253, '2025-01-12 14:08'), (1445, 1275, 'No queries . Thank you mam', 97, '2025-01-13 11:24'), (1446, 1422, 'Issue resolved New WPS installed.', 253, '2025-01-13 11:39'), (1447, 1391, 'Mark Resolved', 495, '2025-01-14 11:23'), (1448, 1408, 'Mark Resolved', 495, '2025-01-14 11:24'), (1449, 1423, 'Issue resolved\r\n', 253, '2025-01-14 12:37'), (1450, 1424, 'Mouse is repleced after checked and found that mouse (Sn- 2115HS06X1F8) left click issue,\r\n', 255, '2025-01-15 09:46'), (1451, 1420, 'Dear Sir, The work is completed, kindly revoke the snipping tool access', 243, '2025-01-16 10:03'), (1452, 1425, 'issue resolved', 253, '2025-01-17 10:39'), (1453, 1426, 'issue resolved', 253, '2025-01-17 10:39'), (1454, 1422, 'Thank You Sir', 97, '2025-01-17 10:43'), (1455, 1427, 'Issue resolved.', 253, '2025-01-18 08:14'), (1456, 1420, 'Snipping tool access has blocked , Please check and close the ticket.', 294, '2025-01-18 10:21'), (1457, 1420, 'Check and the tool access is revoked', 243, '2025-01-18 10:28'), (1458, 1428, 'Issue resolved', 253, '2025-01-18 11:52'), (1459, 1428, 'Issue Resolved', 225, '2025-01-18 12:23'), (1460, 1429, 'Issue resolved', 253, '2025-01-18 13:09'), (1461, 1430, 'Issue resolved.', 253, '2025-01-18 16:14'), (1462, 1429, 'Mark Resolved', 203, '2025-01-20 12:13'), (1463, 1433, 'Issue has resolved', 253, '2025-01-20 13:10'), (1464, 1431, 'Resolved', 196, '2025-01-21 08:14'), (1465, 1432, 'Issue resolved. New SMPS Installed.', 253, '2025-01-21 15:04'), (1466, 1434, 'Issue resolved.', 253, '2025-01-21 15:42'), (1467, 1432, 'Mark Resolved', 203, '2025-01-21 16:02'), (1468, 1435, 'Issue resolved. New Processor Fan installed.', 253, '2025-01-21 16:44'), (1469, 1436, 'System Interchanged', 253, '2025-01-21 18:46'), (1470, 1437, 'System Interchanged', 253, '2025-01-21 18:46'), (1471, 1438, 'Issue resolved. New Processor Fan and OS installed.', 253, '2025-01-21 19:30'), (1472, 1440, 'after chenged the isp priority now that issue has resolved', 253, '2025-01-22 11:08'), (1473, 1440, 'issue has been resolved.Thank you', 228, '2025-01-22 11:33'), (1474, 1439, 'Issue resolved New RAM installed.', 253, '2025-01-22 14:34'), (1475, 1292, 'Now the issue was resolved.', 4, '2025-01-22 14:55'), (1476, 1441, 'Checked for IT side, Please close the ticket', 294, '2025-01-22 15:38'), (1477, 1441, 'work done', 243, '2025-01-22 15:39'), (1478, 1444, 'Chekced form IT side, Headphone has physical damage. Camera not working . Once it replace, i will update you.', 294, '2025-01-23 09:31'), (1479, 1097, 'Now the issue was resolved.', 436, '2025-01-23 09:48'), (1480, 1445, 'Checked and replace the new mouse from IT side, PLease check and close the ticket.', 294, '2025-01-23 10:38'), (1481, 1446, 'after changed the ISP now that issue has resolved', 253, '2025-01-23 11:45'), (1482, 1446, 'issue has been resolved', 228, '2025-01-23 11:58'), (1483, 1447, 'The issue is resolved after changed the ISP line', 255, '2025-01-23 14:51'), (1484, 1449, 'I check the system aws no network issue , i reinstalled aws & restart the system issue fixed', 251, '2025-01-23 22:28'), (1485, 1450, 'issue has resolved', 253, '2025-01-24 09:49'), (1486, 1450, 'Issue has been resolved', 228, '2025-01-24 11:14'), (1487, 1451, 'Outlook has installed from IT side. Please check and close the ticket.', 294, '2025-01-24 12:41'), (1488, 1452, 'need to verify rediffmail side. once its cleared , i will configured.', 294, '2025-01-24 14:39'), (1489, 1453, 'issue resolved\r\n', 253, '2025-01-25 14:08'), (1490, 1455, 'We are getting high latency issues from our both ISP. I have raised the complaint and they are working on it.', 255, '2025-01-25 14:11'), (1491, 1454, 'We are getting high latency issues from our both ISP. I have raised the complaint and they are working on it.', 255, '2025-01-25 14:11'), (1492, 1453, 'Issue has been resolved', 228, '2025-01-25 14:13'), (1493, 1455, 'The issue has been resolved.\r\n', 255, '2025-01-25 15:00'), (1494, 1454, 'The issue has been resolved.\r\n', 255, '2025-01-25 15:00'), (1495, 1455, 'now its working fine', 105, '2025-01-25 15:09'), (1496, 1456, 'Iwill resolved shortly ', 253, '2025-01-25 16:42'), (1497, 1457, 'issue resolved', 253, '2025-01-26 13:42'), (1498, 1458, 'Issue resolved. Neww SSD installed.', 253, '2025-01-27 10:16'), (1499, 1423, 'Mark Resolved', 495, '2025-01-27 12:16'), (1500, 1459, 'Issue resolved', 253, '2025-01-27 13:18'), (1501, 1460, 'F&R buttons of Keyboard (1531SY08E5Z8) are not working and Right click issue with mouse (2224HS063LE8), Keyboard & Mouse is changed. ', 255, '2025-01-28 09:46'), (1502, 1452, 'Outlook configured from IT side, Please check and close the ticket.', 294, '2025-01-28 09:50'), (1503, 1461, 'issue has resolved', 253, '2025-01-29 11:22'), (1504, 1462, 'issue resolved', 253, '2025-01-29 11:22'), (1505, 1463, 'issue has resolved', 253, '2025-01-29 11:22'), (1506, 1464, 'Issue resolved', 253, '2025-01-29 12:38'), (1507, 1465, 'Issue resolved NEw headphone (fingers F10) Installed.', 253, '2025-01-29 12:38'), (1508, 1461, 'Issue Resolved', 157, '2025-01-30 10:23'), (1509, 1471, 'Ctrl button is not wotking of Ketboard S/N:2104SY09LWB8, Keyboard has changed.', 255, '2025-02-01 12:48'), (1510, 1470, 'issue has resolved', 253, '2025-02-01 13:10'), (1511, 1470, 'Issue Resolved ', 225, '2025-02-01 13:11'), (1512, 1473, 'Issue resolved.New Processor Fan was installed', 253, '2025-02-02 11:54'), (1513, 1474, 'The issue is resolved now ', 205, '2025-02-03 14:03'), (1514, 1474, 'Right Click mouse (Sn-2115HS06X1K8) issue, issue is resolved after repleced the mouse. ', 255, '2025-02-03 14:06'), (1515, 1477, 'Issue resolved', 253, '2025-02-04 09:11'), (1516, 1478, 'Issue resolved', 253, '2025-02-04 12:10'), (1517, 1478, 'issue has been resolved', 228, '2025-02-04 12:28'), (1518, 1479, 'Issue resolved', 253, '2025-02-04 16:38'), (1519, 1481, 'after change the ISP it is working fine', 253, '2025-02-05 09:30'); INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (1520, 1481, 'issue has been resolved', 228, '2025-02-05 12:48'), (1521, 1482, 'New to take time for new mouse replacement.', 294, '2025-02-05 16:05'), (1522, 1483, 'Need to take time new mouse replacement.', 294, '2025-02-05 16:06'), (1523, 1484, 'issue has resolved', 253, '2025-02-06 10:52'), (1524, 1485, 'Issue reolved', 253, '2025-02-06 15:20'), (1525, 1485, 'issue has been resolved', 228, '2025-02-06 15:21'), (1526, 1487, 'Issue resolved.New Processor Fan and SMPS was installed.', 253, '2025-02-06 16:54'), (1527, 1486, 'Issue resolved', 253, '2025-02-06 17:31'), (1528, 1488, 'I check the system wps sign in issue, i reinstalled wps and now is a working fine.', 251, '2025-02-07 02:38'), (1529, 1488, 'Now is working. ', 119, '2025-02-07 02:39'), (1530, 1489, '\r\nDue to High bandwidh utilization issue, discussed on ISP team. Once issue cleare i will update you.....', 294, '2025-02-07 11:47'), (1531, 1491, 'temporary ssue resolved', 253, '2025-02-08 14:20'), (1532, 1492, 'after change the ISP now working fine', 253, '2025-02-08 14:28'), (1533, 1486, 'issue has been resolved', 228, '2025-02-08 14:29'), (1534, 1492, 'issue has been resolved', 228, '2025-02-08 14:30'), (1535, 1493, 'Checked and replaced the processor FAN from IT side. Please check and close the ticket.', 294, '2025-02-09 08:12'), (1536, 1493, 'Now, the issue was resolved. ', 4, '2025-02-09 08:19'), (1537, 1494, 'issue resolved', 253, '2025-02-09 10:09'), (1538, 1494, 'issue has been resolved', 228, '2025-02-09 10:28'), (1539, 1495, 'Issue resolved', 253, '2025-02-09 12:15'), (1540, 1496, 'Issue resolved', 253, '2025-02-09 15:20'), (1541, 1491, 'Resolved', 493, '2025-02-10 08:17'), (1542, 1497, 'issue has resolved', 253, '2025-02-10 20:38'), (1543, 1500, 'issue resolved', 253, '2025-02-10 20:52'), (1544, 1086, 'No Queries', 103, '2025-02-11 03:27'), (1545, 936, 'No Query', 103, '2025-02-11 03:27'), (1546, 1537, 'Issue resolved.', 253, '2025-02-11 17:36'), (1547, 1495, 'Issue has been resolved', 228, '2025-02-12 08:26'), (1548, 1537, 'resolved', 201, '2025-02-12 08:29'), (1549, 1539, 'Checked and replaced the new mouse form IT side. Please check and close the ticket.', 294, '2025-02-12 10:55'), (1550, 1540, 'Issue resolved.Change the ISP settings.', 253, '2025-02-12 11:12'), (1551, 1541, 'Issue resolved.New WPS installed.', 253, '2025-02-12 11:12'), (1552, 1538, 'Issue resolved.New OS installed', 253, '2025-02-12 12:58'), (1553, 1542, 'Issue resolved. New mouse installed.', 253, '2025-02-12 12:58'), (1554, 1542, 'Issue has been resolved Thank you', 159, '2025-02-12 12:59'), (1555, 1538, 'Mark Resolved', 495, '2025-02-12 15:48'), (1556, 1540, 'issue has been resolved', 228, '2025-02-12 17:42'), (1557, 1546, 'issue has resolved', 253, '2025-02-13 10:15'), (1558, 1547, 'Issue resolved', 253, '2025-02-13 18:40'), (1559, 1250, 'There is no queries', 93, '2025-02-14 00:24'), (1560, 1223, 'There is no Queries', 93, '2025-02-14 00:25'), (1561, 1548, 'issue has resolved', 253, '2025-02-14 11:29'), (1562, 1548, 'issue has been resolved', 228, '2025-02-14 17:54'), (1563, 1549, 'Issue resolved. New WPS installed. ', 253, '2025-02-15 10:18'), (1564, 1551, 'Checked and replaced the another monitor from IT side, Please check and close the ticket.', 294, '2025-02-15 13:13'), (1565, 1551, 'issue resolved', 173, '2025-02-15 13:16'), (1566, 1550, 'Issue resolved SMPS & RAM was installed', 253, '2025-02-15 14:45'), (1567, 1553, 'issue resoved', 253, '2025-02-16 13:52'), (1568, 1553, 'ok', 43, '2025-02-16 13:52'), (1569, 1552, 'issue resolved', 253, '2025-02-16 17:02'), (1570, 1554, 'issue resolved', 253, '2025-02-16 17:03'), (1571, 1556, 'issue resolved', 253, '2025-02-16 17:03'), (1572, 1555, 'issue resolved\r\n', 253, '2025-02-16 17:03'), (1573, 1558, 'issue has resolved', 253, '2025-02-18 09:40'), (1574, 1482, 'new mouse issued', 110, '2025-02-18 12:20'), (1575, 1560, 'Mother Board issue will replace', 253, '2025-02-18 12:28'), (1576, 1559, 'Resolved', 196, '2025-02-18 12:29'), (1577, 1559, 'Issue Resolved.', 253, '2025-02-18 12:30'), (1578, 1561, 'Issue resolved.', 253, '2025-02-18 12:31'), (1579, 1483, 'new mouse issued', 110, '2025-02-18 13:15'), (1580, 1563, 'Another headphone changed', 253, '2025-02-18 13:47'), (1581, 1559, 'Resolved', 196, '2025-02-18 13:50'), (1582, 1563, 'Resolved', 226, '2025-02-18 16:51'), (1583, 1319, 'resolved', 226, '2025-02-18 16:51'), (1584, 1562, 'The issue is resolved after changed the ISP line.', 255, '2025-02-18 17:45'), (1585, 1565, 'Issue resolved. New RAM installed', 253, '2025-02-18 19:10'), (1586, 1566, 'Issue Resolved', 253, '2025-02-18 19:44'), (1587, 1290, 'Tech resigned', 238, '2025-02-19 10:42'), (1588, 1359, 'Tech resigned', 238, '2025-02-19 10:42'), (1589, 1312, 'Tech resigned', 238, '2025-02-19 10:44'), (1590, 1311, 'Tech resigned', 238, '2025-02-19 10:44'), (1591, 1302, 'Tech resigned', 238, '2025-02-19 10:45'), (1592, 1274, 'Tech resigned', 238, '2025-02-19 10:46'), (1593, 1261, 'Tech resigned', 238, '2025-02-19 10:47'), (1594, 1244, 'Tech resigned', 238, '2025-02-19 10:48'), (1595, 1209, 'Tech resigned', 238, '2025-02-19 10:49'), (1596, 1162, 'Tech resigned', 238, '2025-02-19 10:50'), (1597, 1160, 'Tech resigned', 238, '2025-02-19 10:50'), (1598, 1107, 'Tech resigned', 238, '2025-02-19 10:51'), (1599, 1032, 'Tech resigned', 238, '2025-02-19 11:08'), (1600, 847, 'Tech resigned', 238, '2025-02-19 11:10'), (1601, 1265, 'No Queries', 95, '2025-02-19 11:37'), (1602, 1580, ' I have reviewed my MDN and apologies for the same. ', 503, '2025-02-19 12:36'), (1603, 1582, 'no queries', 61, '2025-02-19 12:37'), (1604, 1579, '\r\n Because of artifact my scan look like sinus rhythm, so I interpreted as normal sinus rhythm. I apologize for not clearly observing the scan and I wont repeat this.', 24, '2025-02-19 12:57'), (1605, 1198, 'Nothing', 28, '2025-02-19 13:42'), (1606, 1349, 'Nothing', 28, '2025-02-19 13:43'), (1607, 1588, 'I have mailed the queries', 24, '2025-02-19 14:47'), (1608, 1595, 'I\'ve mailed the error log queries.', 445, '2025-02-19 14:51'), (1609, 1595, 'Queries resolved', 238, '2025-02-19 14:53'), (1610, 1588, 'Queries will be resolved', 238, '2025-02-19 14:54'), (1611, 1592, 'I have sent queries to education team', 4, '2025-02-19 14:56'), (1612, 1584, 'Issue resolved', 253, '2025-02-19 15:06'), (1613, 1625, 'No Queries', 95, '2025-02-19 15:14'), (1614, 1628, 'no queries', 61, '2025-02-19 15:32'), (1615, 1631, 'I have send my queries. Kindly send my updated percentage', 90, '2025-02-19 15:33'), (1616, 1612, 'Queries mail Sent with Clinical education team', 219, '2025-02-19 15:36'), (1617, 1603, 'No Quries', 453, '2025-02-19 15:42'), (1618, 1606, 'I have mailed my queries', 443, '2025-02-19 15:44'), (1619, 1641, 'No Queries', 94, '2025-02-19 15:46'), (1620, 1607, 'I have emailed the query to MSA education ', 448, '2025-02-19 16:01'), (1621, 1605, 'I have mailed the queries to MSA Education ', 442, '2025-02-19 16:02'), (1622, 1611, 'I don\'t have any query ', 502, '2025-02-19 16:04'), (1623, 1610, 'No queries', 499, '2025-02-19 16:04'), (1624, 1608, 'No query', 501, '2025-02-19 16:33'), (1625, 1629, 'Thank You', 104, '2025-02-19 16:46'), (1626, 1629, 'Thank You', 104, '2025-02-19 16:47'), (1627, 1636, 'I have sent some queries, Kindly check and update. Thank You', 97, '2025-02-19 16:49'), (1628, 1584, 'resolved', 201, '2025-02-19 17:05'), (1629, 1647, 'Issue resolved.OS installed.', 253, '2025-02-19 17:08'), (1630, 1618, 'No queries', 28, '2025-02-19 18:26'), (1631, 1617, 'no quries', 11, '2025-02-19 18:27'), (1632, 1642, 'There is no Queries. Thank You.', 48, '2025-02-19 20:08'), (1633, 1616, 'No queries', 233, '2025-02-19 20:20'), (1634, 1569, 'No queries', 233, '2025-02-19 20:20'), (1635, 1289, 'No queries', 233, '2025-02-19 20:21'), (1636, 1634, 'no queries', 98, '2025-02-19 20:27'), (1637, 1567, 'No queries', 98, '2025-02-19 20:28'), (1638, 1646, 'no qurey', 85, '2025-02-19 20:59'), (1639, 1637, 'No queries', 59, '2025-02-19 21:58'), (1640, 1638, 'no queries', 78, '2025-02-19 22:54'), (1641, 1568, 'I initially thought the mentioned strip showed sinus rhythm and junctional tachycardia, and I didn’t notice any flutter waves present in the scan. Therefore, I missed to escalating the scan. Moving forward, I will do the scans more carefully.', 561, '2025-02-19 22:58'), (1642, 1619, 'no queries', 47, '2025-02-19 23:07'), (1643, 1348, 'no queries', 47, '2025-02-19 23:08'), (1644, 1614, 'no queries', 55, '2025-02-19 23:09'), (1645, 1623, 'No queries', 18, '2025-02-19 23:13'), (1646, 1263, 'No queries', 18, '2025-02-19 23:13'), (1647, 1643, 'No Queries', 62, '2025-02-19 23:21'), (1648, 1643, 'No Queries', 62, '2025-02-19 23:22'), (1649, 1627, 'No Queries', 102, '2025-02-19 23:42'), (1650, 0, 'No Queries', 549, '2025-02-20 00:54'), (1651, 0, 'no Queries', 549, '2025-02-20 00:56'), (1652, 1597, 'I sent query', 25, '2025-02-20 05:10'), (1653, 1570, 'I didn\'t see this issues and baseline ', 524, '2025-02-20 05:13'), (1654, 1632, 'No Queries', 103, '2025-02-20 05:18'), (1655, 1624, 'I have sent the query to education team', 43, '2025-02-20 07:48'), (1656, 1626, 'no queries', 84, '2025-02-20 08:45'), (1657, 1562, 'The issue was resolved on the same day, but the ticket was not closed by the user, who has since gone on leave starting the following day, so I have returned the ticket.', 255, '2025-02-20 09:41'), (1658, 1622, 'I have mailed my Queries', 229, '2025-02-20 10:49'), (1659, 1612, 'Queries resolved', 238, '2025-02-20 12:49'), (1660, 1607, 'Queries resolved', 238, '2025-02-20 12:49'), (1661, 1606, 'Queries resolved', 238, '2025-02-20 12:49'), (1662, 1605, 'Queries resolved', 238, '2025-02-20 12:50'), (1663, 1597, 'Queries resolved', 238, '2025-02-20 12:50'), (1664, 1592, 'Queries resolved', 238, '2025-02-20 12:51'), (1665, 1590, 'Fill the comments', 238, '2025-02-20 12:51'), (1666, 1636, 'Queries resolved', 238, '2025-02-20 12:53'), (1667, 1631, 'Queries resolved', 238, '2025-02-20 12:54'), (1668, 1624, 'Queries resolved', 238, '2025-02-20 12:55'), (1669, 1622, 'Queries resolved', 238, '2025-02-20 12:56'), (1670, 1613, 'fill the comments\r\n', 238, '2025-02-20 12:57'), (1671, 946, 'fill the comments', 238, '2025-02-20 13:01'), (1672, 1621, 'The queries has been sent', 23, '2025-02-20 14:12'), (1673, 1621, 'Queries resolved', 238, '2025-02-20 14:13'), (1674, 1572, 'The error has been checked', 473, '2025-02-20 14:21'), (1675, 1578, 'The error has been checked', 539, '2025-02-20 14:25'), (1676, 1593, 'Mailed to education team', 474, '2025-02-20 14:29'), (1677, 1166, 'Mailed to education team', 479, '2025-02-20 14:30'), (1678, 1338, 'Mailed to education team', 479, '2025-02-20 14:30'), (1679, 1577, 'Mailed to Education Team', 537, '2025-02-20 14:30'), (1680, 1574, 'Replied in mail to education team', 479, '2025-02-20 14:31'), (1681, 1586, 'Mailed to education team', 479, '2025-02-20 14:31'), (1682, 1576, ' i have mailed to education', 22, '2025-02-20 14:47'), (1683, 1271, 'The queries has been sent', 473, '2025-02-20 14:51'), (1684, 1175, 'Errors has been checked', 473, '2025-02-20 14:51'), (1685, 1650, 'New AWS application has been installed', 253, '2025-02-20 15:06'), (1686, 1651, 'Processor fan failure. It has been changed', 253, '2025-02-20 15:38'), (1687, 1571, 'no quiries', 87, '2025-02-20 17:39'), (1688, 1633, 'no quiries', 87, '2025-02-20 17:39'), (1689, 1604, 'no query', 478, '2025-02-20 20:11'), (1690, 1635, 'No queries', 99, '2025-02-20 20:47'), (1691, 1645, 'No Queries', 81, '2025-02-21 00:43'), (1692, 1575, 'No Queries', 81, '2025-02-21 00:44'), (1693, 1639, 'There is no Queries', 74, '2025-02-21 02:25'), (1694, 1249, 'There is no Queries', 74, '2025-02-21 02:26'), (1695, 1224, 'There is no queries', 74, '2025-02-21 02:26'), (1696, 1652, 'checked form IT side,issue with board complaint . It will take time replacements.', 294, '2025-02-21 09:54'), (1697, 1593, 'Queries resolved', 238, '2025-02-21 10:49'), (1698, 1586, 'Queries resolved', 238, '2025-02-21 10:50'), (1699, 1577, 'Queries resolved', 238, '2025-02-21 10:50'), (1700, 1576, 'Queries resolved', 238, '2025-02-21 10:51'), (1701, 1574, 'Queries resolved', 238, '2025-02-21 10:51'), (1702, 1338, 'Queries resolved', 238, '2025-02-21 10:51'), (1703, 1271, 'Queries resolved', 238, '2025-02-21 10:52'), (1704, 1166, 'Queries resolved', 238, '2025-02-21 10:53'), (1705, 1653, 'Issue resolved.', 253, '2025-02-21 12:39'), (1706, 1654, 'Issue resolved.', 253, '2025-02-21 12:39'), (1707, 1589, 'No Queries', 12, '2025-02-21 12:47'), (1708, 1655, 'Faulty keyboard and mouse handover to service center. Once i get it back i wll replace the mouse.', 294, '2025-02-22 09:39'), (1709, 1652, 'working system replaced. Please check and close the ticket.', 294, '2025-02-22 09:40'), (1710, 1655, 'New keyboard and mouse has replaced from IT side, Please check and close the ticket.', 294, '2025-02-22 11:24'), (1711, 1656, 'issue has been resolved', 253, '2025-02-23 11:16'), (1712, 1657, 'issue resolved', 253, '2025-02-23 11:16'), (1713, 1657, 'issue has been resolved', 228, '2025-02-23 11:17'), (1714, 910, 'Queries resolved', 238, '2025-02-23 11:56'), (1715, 1596, 'No queries', 220, '2025-02-23 12:09'), (1716, 1259, 'No queries', 220, '2025-02-23 12:09'), (1717, 1594, 'no queries', 482, '2025-02-23 12:15'), (1718, 1341, 'no queries', 482, '2025-02-23 12:15'), (1719, 1630, 'I have send my queries and they have accepted', 79, '2025-02-23 12:52'), (1720, 1656, 'Issue has been resolved.Thank You', 160, '2025-02-23 12:55'), (1721, 1620, 'Tech resigned', 238, '2025-02-24 12:25'), (1722, 1602, 'Tech resigned', 238, '2025-02-24 13:45'), (1723, 1581, 'Tech resigned', 238, '2025-02-24 13:46'), (1724, 1599, ' not yet received extrenal error log', 3, '2025-02-24 23:26'), (1725, 1658, 'Nothing issue from office ISP side', 255, '2025-02-25 10:38'), (1726, 1660, 'After change another ISP issue has resolved', 253, '2025-02-25 12:11'), (1727, 1615, 'No queries', 226, '2025-02-25 12:25'), (1728, 1599, 'Mailed error log', 238, '2025-02-25 13:10'), (1729, 1600, 'no query', 41, '2025-02-25 13:50'), (1730, 1167, 'Queries clarified', 41, '2025-02-25 13:58'), (1731, 1660, 'issue has been resolved', 228, '2025-02-25 17:01'), (1732, 1661, 'Issue has resolved after changed the new OS', 253, '2025-02-26 09:53'), (1733, 1662, 'issue has resolved after reinstalled the WPS application', 253, '2025-02-26 10:31'), (1734, 1663, 'Check left click issues(Sn-HS215HA), Repleced the mouse.', 255, '2025-02-26 10:38'), (1735, 1664, 'after changed another ISP now the issue has resolved', 253, '2025-02-26 11:22'), (1736, 1664, 'issue has been resolved', 228, '2025-02-26 18:06'), (1737, 1667, 'Issue resolved AWS was installed.', 253, '2025-02-26 18:48'), (1738, 0, 'There is no Queries', 549, '2025-02-27 01:17'), (1739, 1665, 'As I didn\'t checked prescription properly . So , I missed to esclate the file for NSVT . Hereafter I will do files more concentration. \r\n', 554, '2025-02-27 09:13'), (1740, 1668, 'issue has resolved', 253, '2025-02-27 09:41'), (1741, 1671, ' I checked the scan, Missed to check the file properly as from my side considered that as artifact .Kindly apologize for that mistake,Heareafter I do my scans with more concentration. \r\n\r\n', 515, '2025-02-27 10:15'), (1742, 1669, 'Checked and replaced the new mouse from IT side, Please check and close the ticket.', 294, '2025-02-27 11:37'), (1743, 1669, 'issue resolved', 214, '2025-02-27 11:40'), (1744, 1672, 'The headphone has physical damage, and its replacement will take some time.', 294, '2025-02-27 13:09'), (1745, 1673, 'Checked by the IT team. The replacement will take some time.', 294, '2025-02-27 13:39'), (1746, 1674, 'no queries', 503, '2025-02-27 15:29'), (1747, 1675, 'Issue resolved.', 253, '2025-02-27 17:57'), (1748, 1667, 'Issue Resolved', 225, '2025-02-28 09:12'), (1749, 1668, 'issue has been resolved', 228, '2025-02-28 15:28'), (1750, 1670, 'That strip id I think it is artifact so I took as sinus rhythm. Hereafter I assure you that I would concentrate more on each scan and will not repeat the same mistake again. ', 61, '2025-02-28 15:33'), (1751, 1678, 'issue has resolved', 253, '2025-02-28 16:30'), (1752, 1679, 'Issue resolved. New WPS installed.', 253, '2025-02-28 17:40'), (1753, 1678, 'issue has been resolved', 228, '2025-02-28 17:47'), (1754, 1661, 'Mark Resolved', 495, '2025-02-28 18:05'), (1755, 1680, 'issue has resolved\r\n', 253, '2025-03-01 10:28'), (1756, 1681, 'I Have Queries', 96, '2025-03-02 02:21'), (1757, 1683, 'Issue resolved. New Mouse installed.', 253, '2025-03-02 13:55'), (1758, 1684, 'Issue resolved. New RAM installed.', 253, '2025-03-02 14:57'), (1759, 1685, 'Issue resolved. New Mouse installed.', 253, '2025-03-02 14:58'), (1760, 1686, 'Issue resolved. New SMPS installed.', 253, '2025-03-02 14:58'), (1761, 1687, 'Issue resolved. New Mouse installed.', 253, '2025-03-02 14:58'), (1762, 1685, 'New Processor Fan Installed.', 253, '2025-03-02 14:59'), (1763, 1680, 'issue has been resolved', 228, '2025-03-02 15:51'), (1764, 1688, 'Issue resolved. New Motherboard Installed.', 253, '2025-03-02 16:21'), (1765, 1689, 'Issue resolved. USB hub installed.', 254, '2025-03-03 16:14'), (1766, 1232, 'No Queries', 86, '2025-03-03 23:22'), (1767, 1318, 'No query', 86, '2025-03-03 23:22'), (1768, 1690, 'Issue resolved. New mouse installed.', 253, '2025-03-04 10:15'), (1769, 1689, 'Resolved', 194, '2025-03-04 10:44'), (1770, 1692, 'Issue resolved. New Mouse installed.', 253, '2025-03-04 11:22'), (1771, 1691, 'Issue resolved. New SSD and OS installed.', 253, '2025-03-04 11:23'), (1772, 1691, 'Mark Resolved', 495, '2025-03-04 12:08'), (1773, 1694, 'I check the system wps and meterbox reinstalled , now system is working fine', 251, '2025-03-04 20:25'), (1774, 1695, 'issue has resolved', 253, '2025-03-04 21:04'), (1775, 1696, 'Issue resolved New SMPS installed.', 253, '2025-03-05 09:57'), (1776, 1697, 'Issue resolved. New mouse installed.', 253, '2025-03-05 09:58'), (1777, 1698, 'Issue resolved. New RAM installed.', 253, '2025-03-05 10:43'), (1778, 1699, 'Issue resolved. ISP settings changed.', 253, '2025-03-05 10:53'), (1779, 1693, 'Cancel', 495, '2025-03-05 11:11'), (1780, 1700, 'issue has resolved', 253, '2025-03-05 12:49'), (1781, 1701, 'New mouse has changed', 253, '2025-03-05 12:49'), (1782, 1701, 'New mouse changed', 240, '2025-03-05 12:58'), (1783, 1702, 'headphone was physical damage.it will take time for replacement.', 294, '2025-03-05 13:35'), (1784, 1700, 'Mark Resolved', 495, '2025-03-05 14:08'), (1785, 1703, 'Checked and replaced the new Mouse. Please check and close the ticket.', 294, '2025-03-05 17:05'), (1786, 1699, 'issue has been resolved', 228, '2025-03-05 17:13'), (1787, 1704, 'Issue resolved.', 253, '2025-03-06 09:20'), (1788, 1705, 'Issue resolved ISP settings changed.', 253, '2025-03-06 09:45'), (1789, 1708, 'Issue resolved. New mouse installed.', 253, '2025-03-06 12:54'), (1790, 1709, 'Issue resolved. New mouse installed.', 253, '2025-03-06 12:56'), (1791, 1710, 'Issue resolved. New mouse installed.', 253, '2025-03-06 12:56'), (1792, 1711, 'Issue resolved. New mouse installed.', 253, '2025-03-06 12:57'), (1793, 1712, 'Issue resolved. New WPS installed.', 253, '2025-03-06 13:44'), (1794, 1707, 'no queries', 87, '2025-03-06 14:57'), (1795, 1681, 'Queries resolved', 238, '2025-03-06 15:01'), (1796, 1715, 'New mouse has changed', 253, '2025-03-07 11:55'), (1797, 1714, 'issue has resolved after changed the new hard disk', 253, '2025-03-07 12:00'), (1798, 1716, 'Issue resolved. New ,ouse installed.', 253, '2025-03-08 07:56'), (1799, 1717, 'Issue resolved. New RAM installed.', 253, '2025-03-08 07:57'), (1800, 1718, 'Issue resolved. New SMPS installed.', 253, '2025-03-08 10:15'), (1801, 1719, 'Issue resolved. ISP settings changed.', 253, '2025-03-08 11:10'), (1802, 1720, 'Issue resolved. New mouse installed.', 253, '2025-03-08 11:11'), (1803, 1721, 'Issue resolved. New Mouse Installed.', 253, '2025-03-08 11:23'), (1804, 1722, 'Issue resolved. AWS re-installed', 253, '2025-03-08 13:25'), (1805, 1723, 'Issue resolved. AWS re-installed.', 253, '2025-03-08 13:42'), (1806, 1724, 'Issue resolved. Network settings changed.', 253, '2025-03-08 14:11'), (1807, 1705, 'issue has been resolved ', 228, '2025-03-08 15:55'), (1808, 1719, 'issue has been resolved', 228, '2025-03-08 15:56'), (1809, 1725, 'Issue resolved. Alternate System installed.', 253, '2025-03-10 11:04'), (1810, 1726, 'Issue resolved. New WPS installed.', 253, '2025-03-10 11:04'), (1811, 1727, 'Issue resolved. New Mouse installed.', 254, '2025-03-10 12:29'), (1812, 1728, 'Issue resolved. New Motherboard Installed.', 254, '2025-03-10 12:29'), (1813, 1728, 'resolved', 201, '2025-03-10 13:08'), (1814, 1729, 'Issue resolved. New Fan installed.', 253, '2025-03-10 13:13'), (1815, 1730, 'Issue resolved. New RAM installed.', 253, '2025-03-10 13:13'), (1816, 1731, 'Issue resolved. New Mouse installed.', 253, '2025-03-10 13:35'), (1817, 1729, 'resolved', 201, '2025-03-10 14:10'), (1818, 1730, 'resolved', 201, '2025-03-10 14:10'), (1819, 1725, 'Resolved', 469, '2025-03-10 15:53'), (1820, 1732, 'Issue resolved. Replaced system has slowness issue.', 253, '2025-03-11 12:33'), (1821, 1733, 'Issue resolved. New Mouse installed.', 253, '2025-03-11 12:34'), (1822, 1734, 'Issue resolved. ', 253, '2025-03-11 16:20'), (1823, 1736, 'Issue resolved. New mouse installed.', 253, '2025-03-12 15:38'), (1824, 1732, 'Resolved', 469, '2025-03-12 15:39'), (1825, 1734, 'issue has been resolved', 228, '2025-03-12 16:15'), (1826, 1737, 'issue has resolved', 253, '2025-03-13 01:25'), (1827, 1742, 'Issue resolved. ISP settings changed.', 253, '2025-03-13 11:54'), (1828, 1741, 'I have Checked the File', 506, '2025-03-14 09:38'), (1829, 1742, 'issue has been resolved', 228, '2025-03-14 10:26'), (1830, 1744, 'issue has been resolved', 228, '2025-03-14 14:29'), (1831, 1747, 'Now I enable the snipping tool, once your task is finished, please update me', 251, '2025-03-14 17:14'), (1832, 1747, 'completed the mail work', 218, '2025-03-14 17:23'), (1833, 1747, 'Completed the mail work. Please disable snipping tool access', 218, '2025-03-14 17:29'), (1834, 1747, 'Now I disabled the snipping tool', 251, '2025-03-14 17:31'), (1835, 1745, 'New SSD and RAM Installed', 225, '2025-03-14 17:50'), (1836, 1748, 'ISSUE RESOLVED. NEW MOUSE INSTALLED.', 254, '2025-03-14 18:27'), (1837, 1749, 'Issue resolved.New Mouse Installed.', 253, '2025-03-14 18:43'), (1838, 1673, 'issue resolved', 238, '2025-03-15 08:42'), (1839, 1751, 'CHCSM0013 - Mouse not working proprly', 74, '2025-03-16 00:37'), (1840, 1750, 'issue has resolved', 253, '2025-03-16 05:31'), (1841, 1751, 'issue has resolved', 253, '2025-03-16 05:31'), (1842, 1752, 'Our office internet is working properly and no problems have been found. Kindly change the system and update.', 255, '2025-03-17 11:31'), (1843, 1754, 'Issue resolved. Another monitor interchanged', 253, '2025-03-18 15:26'), (1844, 1755, 'Issue resolved. New Power cable installed.', 253, '2025-03-18 15:26'), (1845, 1758, 'issue resolved', 228, '2025-03-19 18:36'), (1846, 1759, 'Issue resolved. ISP settings changed', 253, '2025-03-20 09:32'), (1847, 1337, 'Queries sent', 41, '2025-03-20 12:50'), (1848, 1760, 'Keyboard (Sn- 1531SY08E5U8) X button is not working, Changed the keyboard (Sn- 2250MR0A1408).', 255, '2025-03-20 13:01'), (1849, 1802, 'no queries', 499, '2025-03-20 14:06'), (1850, 1801, 'No Queries ', 502, '2025-03-20 14:27'), (1851, 1810, 'Errors has been checked', 23, '2025-03-20 14:29'), (1852, 1825, 'No queries', 90, '2025-03-20 14:48'), (1853, 1802, 'same strip id is repeated twice', 499, '2025-03-20 14:51'), (1854, 1809, 'I have mailed my queries.', 229, '2025-03-20 14:53'), (1855, 1821, 'No queries', 70, '2025-03-20 14:55'), (1856, 1804, 'No query', 501, '2025-03-20 15:04'), (1857, 1772, 'I have sent the queries.', 13, '2025-03-20 15:46'), (1858, 1591, 'I have sent the queries.', 13, '2025-03-20 15:46'), (1859, 1817, 'No queries', 226, '2025-03-20 15:51'), (1860, 1817, 'No queries', 226, '2025-03-20 15:52'), (1861, 1881, 'issue resolved and new WPS installed', 253, '2025-03-20 16:07'), (1862, 1880, 'issue resolved and new WPS installed', 253, '2025-03-20 16:08'), (1863, 1879, 'issue resolved and new wps installed', 253, '2025-03-20 16:08'), (1864, 1779, 'I have sent Query', 506, '2025-03-20 16:12'), (1865, 1838, 'I have a quesries and send it the mail', 548, '2025-03-20 16:22'), (1866, 1781, 'I have send queries', 533, '2025-03-20 16:31'), (1867, 1706, 'No Queries', 533, '2025-03-20 16:31'), (1868, 1820, 'no queries', 91, '2025-03-20 16:50'), (1869, 1828, 'no queries', 94, '2025-03-20 16:51'), (1870, 1872, 'I have some queries. Kindly check and update', 97, '2025-03-20 16:53'), (1871, 1773, 'I have mailed the queries', 474, '2025-03-20 17:09'), (1872, 1766, 'I have mailed my Query to education chennai', 448, '2025-03-20 17:42'), (1873, 1836, 'i have send the queries to mail kindly check and update', 544, '2025-03-20 17:55'), (1874, 1832, 'No Queries', 518, '2025-03-20 18:00'), (1875, 1841, 'I have Updated my Queries', 563, '2025-03-20 18:02'), (1876, 1835, 'I have send my queries to education chennai', 550, '2025-03-20 18:15'), (1877, 1831, 'I have updated my queries', 513, '2025-03-20 18:18'), (1878, 1827, 'I Have Updated My Queries', 95, '2025-03-20 18:32'), (1879, 1834, 'I have send the queries to the education department kindly check and update\r\n', 512, '2025-03-20 18:41'), (1880, 1812, 'No queries', 11, '2025-03-20 19:02'), (1881, 1761, 'I have mailed my queries to Education Chennai', 444, '2025-03-20 19:03'), (1882, 1830, 'No query', 514, '2025-03-20 19:11'), (1883, 1762, 'I will already send the query', 451, '2025-03-20 19:12'), (1884, 1816, 'No queries', 233, '2025-03-20 20:13'), (1885, 1877, 'Hi mam, I have Queries in external error log', 54, '2025-03-20 20:44'), (1886, 1875, 'No Queries ', 49, '2025-03-20 21:08'), (1887, 1813, 'No queries', 47, '2025-03-20 21:20'), (1888, 1771, 'I have mailed my queries', 443, '2025-03-20 21:28'), (1889, 1774, 'I\'ve mailed the queries', 445, '2025-03-20 21:39'), (1890, 1874, 'There is no Queries', 48, '2025-03-20 22:32'), (1891, 1885, 'issue has resolved', 253, '2025-03-20 23:05'), (1892, 1756, 'I concluded with NOAF', 25, '2025-03-20 23:51'), (1893, 1793, 'i have sent queries', 26, '2025-03-21 00:58'), (1894, 1795, 'I have sent queries', 534, '2025-03-21 01:01'), (1895, 1858, 'No queries. Thank you', 96, '2025-03-21 01:05'), (1896, 1787, 'I have send queries', 4, '2025-03-21 01:44'), (1897, 1864, 'no queries', 93, '2025-03-21 02:44'), (1898, 1849, 'No Query', 545, '2025-03-21 02:45'), (1899, 1869, 'No Queries', 62, '2025-03-21 02:48'), (1900, 1862, 'check with error and sent a Queries', 78, '2025-03-21 03:26'), (1901, 1848, 'check with errors and sent Queries', 562, '2025-03-21 03:46'), (1902, 1798, 'I have sent queries', 536, '2025-03-21 04:36'), (1903, 1797, 'I have sent queries ', 531, '2025-03-21 04:40'), (1904, 1799, 'i have send the queries', 535, '2025-03-21 04:43'), (1905, 1847, 'check with errors and sent queries ', 561, '2025-03-21 05:21'), (1906, 1845, 'check the errors and sent queries', 559, '2025-03-21 05:23'), (1907, 1857, 'no queries', 507, '2025-03-21 05:26'), (1908, 1855, 'NO QUERIES', 524, '2025-03-21 05:33'), (1909, 1818, 'no queries', 55, '2025-03-21 05:33'), (1910, 1853, 'no queries', 508, '2025-03-21 05:33'), (1911, 1861, 'no Queries\r\n', 102, '2025-03-21 05:36'), (1912, 1873, 'no Queries', 99, '2025-03-21 05:37'), (1913, 1868, 'No Queries', 103, '2025-03-21 05:40'), (1914, 1854, 'no queries', 509, '2025-03-21 05:43'), (1915, 1842, 'CHECK WITH ERROR AND SENT QUERIES', 554, '2025-03-21 05:51'), (1916, 1846, 'check with errors and sent Queries', 560, '2025-03-21 05:59'), (1917, 1871, 'No Queries', 81, '2025-03-21 05:59'), (1918, 1783, 'I have sent queries', 476, '2025-03-21 06:26'), (1919, 1784, 'I have sent queries', 489, '2025-03-21 06:53'), (1920, 1859, 'No Query', 92, '2025-03-21 07:14'), (1921, 1768, 'I have sent queries', 12, '2025-03-21 07:30'), (1922, 1786, 'Queries send', 564, '2025-03-21 07:53'), (1923, 1782, 'I have sent queries', 538, '2025-03-21 08:27'), (1924, 1815, 'I have some query, kindly update', 43, '2025-03-21 09:49'), (1925, 1840, 'I have update my queries', 557, '2025-03-21 09:53'), (1926, 1780, 'i have sent queries', 530, '2025-03-21 10:39'), (1927, 1759, 'issue resolved', 228, '2025-03-21 11:22'), (1928, 1822, 'no quries', 61, '2025-03-21 11:45'), (1929, 1770, 'I have mailed the queries', 442, '2025-03-21 11:47'), (1930, 1887, 'Issue resolved.', 254, '2025-03-21 13:56'), (1931, 1886, 'Issue resolve ISP settings changed', 254, '2025-03-21 13:56'), (1932, 1883, 'Issue resolved.', 253, '2025-03-21 13:58'), (1933, 1888, 'Issue resolved', 253, '2025-03-21 14:07'), (1934, 1889, 'Issue resolved New SSD installed.', 253, '2025-03-21 14:08'), (1935, 1882, 'Issue resolved.', 253, '2025-03-21 14:08'), (1936, 1778, 'No queries', 9, '2025-03-21 14:38'), (1937, 1765, 'Queries sended', 22, '2025-03-21 14:38'), (1938, 1832, 'No Queries', 518, '2025-03-21 15:56'), (1939, 1826, 'no queries', 87, '2025-03-21 15:57'), (1940, 1886, 'issue resolved', 228, '2025-03-21 16:28'), (1941, 1888, 'resolved', 201, '2025-03-21 16:33'), (1942, 1819, 'I have mailed the Queries to education team', 42, '2025-03-21 16:49'), (1943, 1839, 'I have mailed the queries', 558, '2025-03-21 16:52'), (1944, 1890, 'Issue resolved. New WPS installed.', 253, '2025-03-21 16:53'), (1945, 1843, 'no queries', 555, '2025-03-21 17:06'), (1946, 1891, 'Issue resolved. New Processor fan Installed.', 253, '2025-03-21 17:07'), (1947, 1863, 'no queries', 59, '2025-03-22 01:10'), (1948, 1892, 'issue has resolved', 253, '2025-03-22 01:27'), (1949, 1844, 'No queries', 556, '2025-03-22 03:31'), (1950, 1876, '\r\nNo Queries', 101, '2025-03-22 03:43'), (1951, 1860, 'No Queries', 86, '2025-03-22 03:44'), (1952, 1785, 'I have send the query in email', 478, '2025-03-22 07:27'), (1953, 1878, 'Tech resigned', 238, '2025-03-22 08:36'), (1954, 1876, 'Q', 238, '2025-03-22 08:36'), (1955, 1591, 'Queries resolved', 238, '2025-03-22 08:46'), (1956, 941, 'Tech resigned', 238, '2025-03-22 08:48'), (1957, 1788, 'I have sent the queries', 31, '2025-03-22 08:51'), (1958, 1893, 'Issue resolved.', 253, '2025-03-22 09:07'), (1959, 1775, 'I have sent query', 220, '2025-03-22 09:52'), (1960, 1894, 'Issue resolved. ISP setings changed.', 253, '2025-03-22 11:33'), (1961, 1895, 'Issue resplved. New SMPS installed.', 253, '2025-03-22 12:36'), (1962, 1896, 'Issue resolved. New Processor Fan installed.', 253, '2025-03-22 12:37'), (1963, 1897, 'Issue resolved. New Power cable installed.', 253, '2025-03-22 12:43'), (1964, 1764, 'sent', 479, '2025-03-22 12:50'), (1965, 1777, 'I have mail the queries', 488, '2025-03-22 12:50'), (1966, 1767, 'no queries', 24, '2025-03-22 12:55'), (1967, 1894, 'issue resolved', 228, '2025-03-22 16:40'), (1968, 1794, 'I have sent queries', 528, '2025-03-22 20:27'), (1969, 1865, 'no query', 74, '2025-03-23 04:53'), (1970, 1852, 'Hi mam i have queries in my external error log', 521, '2025-03-23 04:54'), (1971, 1808, 'Queries Mail Sent with education Team', 219, '2025-03-23 11:01'), (1972, 1337, 'Queries resolved', 238, '2025-03-23 11:02'), (1973, 1833, 'I send the queries to education team.', 515, '2025-03-23 11:18'), (1974, 1898, 'new RAM changed and resolved issue', 254, '2025-03-23 16:27'), (1975, 1899, 'The Keyboard (Sn-1546SY00BZP8) Ctrl button is not working, issue is resolved after changed the Keyboard (Sn-1738SY02SKA8).', 255, '2025-03-24 10:28'), (1976, 1899, 'The issue has now been resloved', 205, '2025-03-24 10:41'), (1977, 1837, 'I Have Send The Queries To Education Team', 547, '2025-03-24 14:27'), (1978, 1870, 'no queries', 85, '2025-03-24 15:00'), (1979, 1900, 'Issue resolved', 254, '2025-03-24 16:36'), (1980, 1901, 'issue resolved', 254, '2025-03-24 16:37'), (1981, 1902, 'Issue resolved. BSNL ISP down', 253, '2025-03-25 11:44'), (1982, 1902, 'issue resolved', 228, '2025-03-25 15:19'), (1983, 1904, 'issue has resolved', 253, '2025-03-25 22:05'), (1984, 1906, 'Issue resolved.', 253, '2025-03-26 11:38'), (1985, 1907, 'issue solved', 466, '2025-03-26 12:11'), (1986, 1908, 'Issue resolved. ', 253, '2025-03-26 12:13'), (1987, 1905, 'The issue is resolved after changed the ISP line.', 255, '2025-03-26 13:54'), (1988, 1906, 'resolved', 201, '2025-03-26 16:25'), (1989, 1908, 'issue resolved', 228, '2025-03-26 16:36'), (1990, 1806, 'Queries Mail sent with education team', 19, '2025-03-27 14:18'), (1991, 1912, 'The issue has been resolved after checked network', 255, '2025-03-27 16:48'), (1992, 1913, 'issue resolved.', 253, '2025-03-28 12:24'), (1993, 1913, 'resolved', 201, '2025-03-28 18:37'), (1994, 1910, 'I gave my reply in the mail, Thank you', 474, '2025-03-29 04:02'), (1995, 1916, 'issue resolved', 254, '2025-03-29 09:25'), (1996, 1914, 'Issue Resolved', 132, '2025-03-29 10:32'), (1997, 1914, 'Issue Resolved', 132, '2025-03-29 10:33'), (1998, 1911, 'Query resolved', 238, '2025-03-30 09:59'), (1999, 1917, 'Issue resolved.', 253, '2025-03-30 11:01'), (2000, 1917, 'issue has been resolved', 228, '2025-03-30 18:12'), (2001, 1919, 'Issue resolved.', 253, '2025-03-31 16:16'), (2002, 1918, 'issue resolved', 254, '2025-04-01 15:16'), (2003, 1920, 'Issue resolved.', 253, '2025-04-01 15:47'), (2004, 1921, 'Issue resolved. Spare system interchanged.Fan issue', 253, '2025-04-01 16:00'), (2005, 1922, 'Issue resolved. Spare system installed. Fan issue', 253, '2025-04-01 16:00'), (2006, 1923, 'Issue resolved. Spare system installed. Motherbard issue', 253, '2025-04-01 16:01'), (2007, 1924, 'Issue resolved. New Mouse installed.', 253, '2025-04-01 16:05'), (2008, 1921, 'Resolved', 469, '2025-04-01 16:09'), (2009, 1925, 'Now I enable the snipping tool, once your task is finished, please update me', 251, '2025-04-01 16:29'), (2010, 1920, 'Issue resolved', 228, '2025-04-01 16:37'), (2011, 1925, 'Completed PPT work. Kindly disable snipping tool access.', 218, '2025-04-01 18:45'), (2012, 1925, 'Now I disabled the snipping tool', 251, '2025-04-01 18:47'), (2013, 1927, 'As per your request, Snipping Tool access has been granted.\r\n\r\nOnce you have completed your work, please update me', 294, '2025-04-02 10:26'), (2014, 1927, 'Completed the PPT work, Kindly disable the snipping tool access', 218, '2025-04-02 10:57'), (2015, 1927, 'Snipping tool access has disbaled. Please check and close the ticket.', 294, '2025-04-02 10:59'), (2016, 1814, 'Queries resolved', 238, '2025-04-02 16:13'), (2017, 1808, 'Queries resolved', 238, '2025-04-02 16:13'), (2018, 1806, 'Queries resolved', 238, '2025-04-02 16:13'), (2019, 1799, 'Queries resolved', 238, '2025-04-02 16:14'), (2020, 1798, 'Queries resolved', 238, '2025-04-02 16:14'), (2021, 1797, 'Queries resolved', 238, '2025-04-02 16:14'), (2022, 1795, 'Queries resolved', 238, '2025-04-02 16:14'), (2023, 1794, 'Queries resolved', 238, '2025-04-02 16:15'), (2024, 1793, 'Queries resolved', 238, '2025-04-02 16:15'), (2025, 1792, 'Queries resolved', 238, '2025-04-02 16:15'), (2026, 1790, 'Queries resolved', 238, '2025-04-02 16:15'), (2027, 1789, 'Queries resolved', 238, '2025-04-02 16:16'), (2028, 1788, 'Queries resolved', 238, '2025-04-02 16:16'), (2029, 1787, 'Queries resolved', 238, '2025-04-02 16:16'), (2030, 1786, 'Queries resolved', 238, '2025-04-02 16:17'), (2031, 1785, 'Queries resolved', 238, '2025-04-02 16:17'), (2032, 1784, 'Queries resolved', 238, '2025-04-02 16:17'), (2033, 1783, 'Queries resolved', 238, '2025-04-02 16:18'), (2034, 1782, 'Queries resolved', 238, '2025-04-02 16:18'), (2035, 1781, 'Queries resolved', 238, '2025-04-02 16:19'), (2036, 1780, 'Queries resolved', 238, '2025-04-02 16:19'), (2037, 1777, 'Queries resolved', 238, '2025-04-02 16:19'), (2038, 1929, 'issue has resolved', 253, '2025-04-03 05:35'), (2039, 1928, 'Issue has resolved', 253, '2025-04-04 00:17'), (2040, 1930, 'Network cable issue now that issue was resolved', 253, '2025-04-04 00:17'), (2041, 1931, 'OS failure', 253, '2025-04-04 11:41'), (2042, 1926, 'Processor fan failure.', 253, '2025-04-04 11:42'), (2043, 1932, 'SMPS failure. New SMPS installed. Issue resoved.', 253, '2025-04-04 11:43'), (2044, 1877, 'Queries resolved', 238, '2025-04-04 14:44'), (2045, 1872, 'Queries resolved', 238, '2025-04-04 14:44'), (2046, 1862, 'Queries resolved', 238, '2025-04-04 14:45'), (2047, 1852, 'Queries resolved', 238, '2025-04-04 14:45'), (2048, 1848, 'Queries resolved', 238, '2025-04-04 14:46'), (2049, 1847, 'Queries resolved', 238, '2025-04-04 14:46'), (2050, 1846, 'Queries resolved', 238, '2025-04-04 14:46'), (2051, 1845, 'Queries resolved', 238, '2025-04-04 15:42'), (2052, 1842, 'Queries resolved', 238, '2025-04-04 15:43'), (2053, 1841, 'Queries resolved', 238, '2025-04-04 15:43'), (2054, 1840, 'Queries resolved', 238, '2025-04-04 15:43'), (2055, 1839, 'Queries resolved', 238, '2025-04-04 15:44'), (2056, 1838, 'Queries resolved', 238, '2025-04-04 15:44'), (2057, 1837, 'Queries resolved', 238, '2025-04-04 15:44'), (2058, 1836, 'Queries resolved', 238, '2025-04-04 15:45'), (2059, 1835, 'Queries resolved', 238, '2025-04-04 15:45'), (2060, 1834, 'Queries resolved', 238, '2025-04-04 15:46'), (2061, 1833, 'Queries resolved', 238, '2025-04-04 15:46'), (2062, 1831, 'Queries resolved', 238, '2025-04-04 15:46'), (2063, 1827, 'Queries resolved', 238, '2025-04-04 15:47'), (2064, 1824, 'Queries resolved', 238, '2025-04-04 15:47'), (2065, 1819, 'Queries resolved', 238, '2025-04-04 15:48'), (2066, 1815, 'Queries resolved', 238, '2025-04-04 15:48'), (2067, 1809, 'Queries resolved', 238, '2025-04-04 15:49'), (2068, 1802, 'Queries resolved', 238, '2025-04-04 15:49'), (2069, 1779, 'Queries resolved', 238, '2025-04-04 15:49'), (2070, 1775, 'Queries resolved', 238, '2025-04-04 15:50'), (2071, 1774, 'Queries resolved', 238, '2025-04-04 15:50'), (2072, 1773, 'Queries resolved', 238, '2025-04-04 15:51'), (2073, 1772, 'Queries resolved', 238, '2025-04-04 15:51'), (2074, 1771, 'Queries resolved', 238, '2025-04-04 15:51'), (2075, 1770, 'Queries resolved', 238, '2025-04-04 15:52'), (2076, 1769, 'Queries resolved', 238, '2025-04-04 15:52'), (2077, 1768, 'Queries resolved', 238, '2025-04-04 15:52'), (2078, 1766, 'Queries resolved', 238, '2025-04-04 15:53'), (2079, 1765, 'Queries resolved', 238, '2025-04-04 15:53'), (2080, 1764, 'Queries resolved', 238, '2025-04-04 15:55'), (2081, 1762, 'Queries resolved', 238, '2025-04-04 15:56'), (2082, 1761, 'Queries resolved', 238, '2025-04-04 15:56'), (2083, 1829, 'Tech resigned', 238, '2025-04-04 15:57'), (2084, 1800, 'Tech resigned', 238, '2025-04-04 15:58'), (2085, 1811, 'No Queries', 28, '2025-04-04 15:59'), (2086, 1932, 'resolved', 196, '2025-04-04 16:02'), (2087, 1933, 'Issue resolved.', 253, '2025-04-04 16:31'), (2088, 1933, 'issue resolved', 228, '2025-04-04 17:38'), (2089, 1934, 'Issue resolved', 253, '2025-04-05 16:26'), (2090, 1934, 'issue resolved', 228, '2025-04-05 16:28'), (2091, 1935, 'issue has resolved kindly check and update', 253, '2025-04-05 23:24'), (2092, 1936, 'Meter box issue hasresolved', 253, '2025-04-05 23:36'), (2093, 1936, 'issue has resolved', 253, '2025-04-06 05:33'), (2094, 1939, 'Need to replace new SSD with high memory. It will take time for replacement.', 294, '2025-04-07 09:50'), (2095, 1941, 'Issue resolved ', 254, '2025-04-07 14:09'), (2096, 1942, 'Issue resolved', 254, '2025-04-07 14:10'), (2097, 1942, 'no quiries', 87, '2025-04-07 14:12'), (2098, 1940, 'The issue was found to be with the Hard Disk Drive (HDD). It needs to be replaced with a new one, and the process will take some time for completion', 294, '2025-04-08 08:22'), (2099, 1938, 'Issue has resolved', 253, '2025-04-08 12:40'), (2100, 1943, 'issue has resolved', 253, '2025-04-08 12:41'), (2101, 1944, 'THat is for hardware problem. issue resolved shortly', 253, '2025-04-08 12:42'), (2102, 1937, 'issue has resolved', 253, '2025-04-08 14:58'), (2103, 1943, 'resolved', 201, '2025-04-08 16:06'), (2104, 1946, 'Issue resolved. New WPS installed.', 253, '2025-04-08 21:12'), (2105, 1947, 'Issue resolved. Mouse interchanged.', 253, '2025-04-08 21:12'), (2106, 1944, 'Issue resolved. New processor Fan installed.', 253, '2025-04-09 01:55'), (2107, 1948, 'Issue resolved. New RAM installed.', 253, '2025-04-09 01:56'), (2108, 1945, 'Issue resolved.', 253, '2025-04-09 01:56'), (2109, 1944, 'resolved', 201, '2025-04-09 12:07'), (2110, 1951, 'network issue resolved,please check it', 254, '2025-04-09 13:16'), (2111, 1951, 'issue resolved', 228, '2025-04-09 13:30'), (2112, 1952, 'The issue was found to be with the Hard Disk Drive (HDD). It needs to be replaced with a new one, and the process will take some time for completion', 294, '2025-04-09 16:36'), (2113, 1953, 'One ISP has down i inform the vendor will resolved the issue shortly', 253, '2025-04-10 09:28'), (2114, 1950, 'issue has resolved', 253, '2025-04-10 09:29'), (2115, 1950, 'resolved', 201, '2025-04-10 09:31'), (2116, 1953, 'issue resolved', 228, '2025-04-10 16:10'), (2117, 1763, 'Tech resigned', 238, '2025-04-11 10:04'), (2118, 1954, 'No queries', 550, '2025-04-11 13:42'), (2119, 1296, 'no queries', 488, '2025-04-11 16:36'), (2120, 1165, 'no queries', 488, '2025-04-11 16:36'), (2121, 1856, 'No query', 516, '2025-04-12 04:50'), (2122, 1955, 'issue resolved', 228, '2025-04-12 11:12'), (2123, 1956, 'resolved', 254, '2025-04-12 12:26'), (2124, 1956, 'issue resolved', 228, '2025-04-12 13:04'), (2125, 1959, 'didn\'t seen prescription properly', 555, '2025-04-15 10:30'), (2126, 1958, 'Issue resolved.', 253, '2025-04-15 14:40'), (2127, 1960, 'Issue resolved', 253, '2025-04-15 14:40'), (2128, 1963, 'resolved', 254, '2025-04-17 00:05'), (2129, 1964, 'resolved', 254, '2025-04-17 00:05'), (2130, 1961, 'Issue resolved.', 253, '2025-04-17 11:06'), (2131, 1962, 'Issue resolved New Headphone Installed.', 253, '2025-04-17 11:06'), (2132, 1961, 'issue has been resolved. Thank You', 145, '2025-04-17 11:07'), (2133, 1960, 'issue resolved', 228, '2025-04-17 11:08'), (2134, 1962, 'Installed New Head phones ', 257, '2025-04-17 13:23'), (2135, 1958, 'Resolved', 198, '2025-04-17 16:25'), (2136, 1972, 'I have already sent a mail', 488, '2025-04-18 12:26'), (2137, 1973, 'The file is irregular . so, I taken it as 2d1 wi jeb . Kindly clarify the query.', 555, '2025-04-18 14:03'), (2138, 1976, 'Hi Shalini I have Queries in external error log', 54, '2025-04-18 21:06'), (2139, 1982, 'I have mailed the queries', 444, '2025-04-19 05:44'), (2140, 2003, 'resolved', 254, '2025-04-19 05:50'), (2141, 1971, 'Issue resolved.', 253, '2025-04-19 07:53'), (2142, 1987, 'send the Queries', 528, '2025-04-19 08:15'), (2143, 1997, 'The queries has been sent', 23, '2025-04-19 11:32'), (2144, 1971, 'issue resolved', 228, '2025-04-19 13:03'), (2145, 2004, 'Issue resolved.', 253, '2025-04-19 13:37'), (2146, 2001, 'I have sent the Error log queries to the education team\'s Mail.', 502, '2025-04-19 15:20'), (2147, 1985, 'I have sent a mail with my queries', 538, '2025-04-19 18:41'), (2148, 1984, 'queries sent', 534, '2025-04-20 06:07'), (2149, 1986, 'queries sent', 534, '2025-04-20 06:08'), (2150, 1993, 'I have Mailed my Queries.', 229, '2025-04-20 09:54'), (2151, 1994, 'I have send queries', 550, '2025-04-20 15:20'), (2152, 2017, 'I have some queries in error log. Kindly check and update mam . Thank You!', 97, '2025-04-20 18:59'), (2153, 2006, 'No queries', 13, '2025-04-20 19:17'), (2154, 2010, 'I send the queries', 478, '2025-04-20 19:18'), (2155, 1989, 'I have send the queries', 11, '2025-04-20 19:29'), (2156, 2018, 'No Queries', 104, '2025-04-20 19:38'), (2157, 2008, 'I have send a queries to education ', 448, '2025-04-20 20:24'), (2158, 2005, 'no queries', 24, '2025-04-20 20:27'), (2159, 2012, 'I have mailed my query to education chennai', 442, '2025-04-20 20:27'), (2160, 1996, 'no queries', 47, '2025-04-21 00:40'), (2161, 1995, 'no queries', 47, '2025-04-21 00:41'), (2162, 2011, 'no queries', 564, '2025-04-21 06:25'), (2163, 2011, 'no queries', 564, '2025-04-21 06:25'), (2164, 2023, 'no queries', 81, '2025-04-21 07:59'), (2165, 2022, 'No Queries', 62, '2025-04-21 08:01'), (2166, 2020, 'I have send the queries Kindly check and update', 557, '2025-04-21 17:09'), (2167, 1980, 'no Query', 63, '2025-04-21 20:22'), (2168, 1867, 'no query', 63, '2025-04-21 20:22'), (2169, 2025, 'no query', 562, '2025-04-21 20:33'), (2170, 1978, 'queries', 549, '2025-04-22 04:34'), (2171, 1851, 'no', 549, '2025-04-22 04:42'), (2172, 2013, 'I have mailed the queries', 443, '2025-04-22 06:46'), (2173, 2033, 'Issue resolved. Old mouse Not working fine. New Mouse Installed.', 253, '2025-04-22 08:06'), (2174, 2034, 'Issue resolved.', 253, '2025-04-22 09:09'), (2175, 2004, 'issue resolved', 228, '2025-04-22 10:11'), (2176, 2038, 'This is issue with AWS cloud issue at same time i have raise the ticket for out both ISP TATA and BSNL. Once i get update status. i will revert you.', 294, '2025-04-22 10:13'), (2177, 2036, 'Old Keyboard letters not visible but keyboard working fine. Issue resolved. New Keyboard installed. ', 253, '2025-04-22 10:18'), (2178, 2035, 'Old Keyboard letters not visible but keyboard working fine. Issue resolved. New Keyboard installed.', 253, '2025-04-22 10:19'), (2179, 2039, 'Issue resolved ISPsettings changed.', 253, '2025-04-22 10:19'), (2180, 2036, 'RESOLVED', 468, '2025-04-22 10:37'), (2181, 2037, 'Issue resolved', 253, '2025-04-22 10:43'), (2182, 2037, 'Resolved', 195, '2025-04-22 11:19'), (2183, 2040, 'Issue resolved. New Processor Fan installed.', 253, '2025-04-22 12:29'), (2184, 2040, 'Issue Resolved ', 143, '2025-04-22 12:37'), (2185, 2035, 'resolved', 201, '2025-04-22 13:12'), (2186, 1983, 'I have sent query', 533, '2025-04-22 16:53'), (2187, 2024, 'no Queries', 85, '2025-04-22 21:01'), (2188, 2027, 'Check with errors and send queries', 507, '2025-04-22 21:12'), (2189, 2041, 'Old Mouse Not working dragging slow. New Mouse installed. Issue resolved.', 253, '2025-04-23 10:04'), (2190, 2044, 'Our internet is worlking properly. issue with AWS link . it will take time for resolutions', 294, '2025-04-23 13:23'), (2191, 2046, 'Check with errors and clarify', 226, '2025-04-23 18:11'), (2192, 2048, 'queries sent', 26, '2025-04-23 19:45'), (2193, 2044, 'Now resolved', 110, '2025-04-24 10:41'), (2194, 2063, 'no queries', 555, '2025-04-24 14:46'), (2195, 2047, 'I have sent query', 488, '2025-04-24 15:17'), (2196, 2049, 'I Have Sent Queries', 476, '2025-04-24 18:25'), (2197, 2065, 'No queries', 55, '2025-04-24 23:40'), (2198, 2073, 'There is no Queries', 48, '2025-04-24 23:43'), (2199, 2077, 'no queries', 59, '2025-04-25 00:55'), (2200, 2072, 'i have queries in external error log', 516, '2025-04-25 04:25'), (2201, 2066, 'I Have Queries', 96, '2025-04-25 04:34'), (2202, 2076, 'I have queries in external error log', 78, '2025-04-25 04:40'), (2203, 2064, 'resolved', 254, '2025-04-25 06:50'), (2204, 2069, 'I\'ve emailed the queries.', 445, '2025-04-25 07:16'), (2205, 2056, 'No Queries', 102, '2025-04-25 08:07'), (2206, 2071, 'Queries Sent', 25, '2025-04-25 08:34'), (2207, 2052, 'I have send the query', 43, '2025-04-25 10:04'), (2208, 2067, 'No Queries', 19, '2025-04-25 12:25'), (2209, 2045, 'I have send the mail', 474, '2025-04-25 12:39'), (2210, 2070, 'I have sent queries.', 220, '2025-04-25 16:59'), (2211, 2028, 'No queries', 561, '2025-04-25 20:28'), (2212, 2057, 'I have no queries', 92, '2025-04-26 08:25'), (2213, 2039, 'issue resoloved', 228, '2025-04-26 11:39'), (2214, 2079, 'no queries', 91, '2025-04-27 10:04'), (2215, 2093, 'No queries', 70, '2025-04-27 14:36'), (2216, 1977, 'no queries', 508, '2025-04-27 20:22'), (2217, 1981, 'No queries', 560, '2025-04-27 20:22'), (2218, 2026, 'No Queries', 509, '2025-04-27 20:24'), (2219, 2029, 'no queries', 545, '2025-04-27 21:57'), (2220, 2021, 'There is No Queries', 547, '2025-04-28 00:41'), (2221, 2030, 'No queries', 524, '2025-04-28 00:53'), (2222, 2054, 'No Queries', 103, '2025-04-28 00:57'), (2223, 2074, 'No Queries', 521, '2025-04-28 00:57'), (2224, 2089, 'I have sent my queries to education team', 4, '2025-04-28 01:28'), (2225, 2042, 'Issue resolved New Cooling Fan Installed', 253, '2025-04-28 08:22'), (2226, 2043, 'Issue resolved.', 253, '2025-04-28 08:22'), (2227, 2084, 'Issue resolved. New Headphones Installed.', 253, '2025-04-28 08:23'), (2228, 2085, 'Issue resolved. Replugged the headphones.', 253, '2025-04-28 08:23'), (2229, 2092, 'I reviewed the strip id and have no Queries', 42, '2025-04-28 08:39'), (2230, 2101, 'Issue resolved. New RAM installed.', 253, '2025-04-28 10:32'), (2231, 2101, 'Mark resolved', 469, '2025-04-28 13:24'), (2232, 2089, 'queries resolved', 241, '2025-04-28 17:06'), (2233, 2090, 'No query', 49, '2025-04-28 20:15'), (2234, 2094, 'No queries', 559, '2025-04-28 21:49'), (2235, 2101, 'resolved', 254, '2025-04-28 22:16'), (2236, 2102, 'resolved', 254, '2025-04-28 22:16'), (2237, 2103, 'resolved', 254, '2025-04-28 22:17'), (2238, 2068, 'I have no Queries ', 219, '2025-04-28 22:35'), (2239, 2043, 'Issue resolved', 253, '2025-04-29 11:35'), (2240, 2042, 'Issue resolved', 253, '2025-04-29 11:35'), (2241, 2084, 'Issue resolved. New Headphones Installed.', 253, '2025-04-29 11:36'), (2242, 2085, 'Issue resolved. Replugged the headphones.', 253, '2025-04-29 11:36'), (2243, 2043, 'issue resolved', 228, '2025-04-29 11:40'), (2244, 2084, 'New headphones installed', 227, '2025-04-29 11:40'), (2245, 2085, 'issue resolved', 228, '2025-04-29 11:41'), (2246, 2089, 'queries resolved', 241, '2025-04-29 19:28'), (2247, 2070, 'queries resolved', 241, '2025-04-29 19:29'), (2248, 2071, 'queries resolved', 241, '2025-04-29 19:29'), (2249, 2069, 'queries resoved', 241, '2025-04-29 19:29'), (2250, 2068, 'queries resolved', 241, '2025-04-29 19:30'), (2251, 2053, 'queries resolved', 241, '2025-04-29 19:30'), (2252, 2051, 'queries resolved', 241, '2025-04-29 19:31'), (2253, 2049, 'queries resolved', 241, '2025-04-29 19:31'), (2254, 2048, 'queries resolved', 241, '2025-04-29 19:32'), (2255, 2047, 'queries resolved', 241, '2025-04-29 19:32'), (2256, 2045, 'queries resolved', 241, '2025-04-29 19:32'), (2257, 2013, 'queries resolved', 241, '2025-04-29 19:33'), (2258, 2012, 'queries resolved', 241, '2025-04-29 19:34'), (2259, 2010, 'queries resolved', 241, '2025-04-29 19:34'), (2260, 2008, 'queries resolved', 241, '2025-04-29 19:37'), (2261, 2007, 'queries resolved', 241, '2025-04-29 19:40'), (2262, 1989, 'queries resolved', 241, '2025-04-29 19:41'), (2263, 1987, 'queries resolved', 241, '2025-04-29 19:42'), (2264, 1983, 'queries resolved', 241, '2025-04-29 19:42'), (2265, 1982, 'queries resolved', 241, '2025-04-29 19:42'), (2266, 1972, 'queries resolved', 241, '2025-04-29 19:43'), (2267, 2106, 'resolved', 254, '2025-05-01 00:20'), (2268, 2083, 'I have reviewed the files and sent the queries to education team', 558, '2025-05-01 09:23'), (2269, 2107, 'Issue resolved. New Keyboard installed.', 253, '2025-05-02 09:03'), (2270, 2108, 'Issue resolved. New Mouse installed.', 253, '2025-05-02 10:26'), (2271, 2109, 'Issue resolved. Basic Apps Installed.', 253, '2025-05-02 10:33'), (2272, 2075, 'i have send query', 74, '2025-05-03 02:07'), (2273, 2111, 'resolved', 254, '2025-05-04 06:28'), (2274, 2112, 'Issue resolved. New mouse installed.', 253, '2025-05-04 09:16'); INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (2275, 2113, 'As per your request, full internet access has been granted. Kindly update once your work is completed.', 294, '2025-05-04 11:48'), (2276, 2096, 'I have queries in external errorlog', 93, '2025-05-04 21:02'), (2277, 1940, 'system now working properly.', 264, '2025-05-05 11:30'), (2278, 2098, 'no Queries', 53, '2025-05-06 14:23'), (2279, 2091, 'no queries', 12, '2025-05-06 14:25'), (2280, 2100, 'Tech resigned', 241, '2025-05-06 14:31'), (2281, 2114, 'Issue resolved New OS installed', 253, '2025-05-06 19:47'), (2282, 2115, 'Issue resolved. New Processor Fan installed.', 253, '2025-05-06 19:47'), (2283, 2078, 'queries resolved', 241, '2025-05-06 19:54'), (2284, 2096, 'queries resolved', 241, '2025-05-06 19:55'), (2285, 2081, 'queries resolved', 241, '2025-05-06 19:55'), (2286, 2083, 'queries resolved', 241, '2025-05-06 19:55'), (2287, 2072, 'queries resolved', 241, '2025-05-06 19:56'), (2288, 2055, 'There is no Queries', 556, '2025-05-06 23:19'), (2289, 2116, 'resolved', 254, '2025-05-07 07:19'), (2290, 2117, 'H,1 buttons are not working in keyboard Sn- 2344SY08GHA8, Changed the Keyboard Sn- 2435MRS10MM8 (new)', 255, '2025-05-07 09:35'), (2291, 2009, 'tech resigned', 241, '2025-05-07 14:16'), (2292, 2119, 'Issue has resolved', 253, '2025-05-07 15:48'), (2293, 2119, 'resolved', 201, '2025-05-07 16:54'), (2294, 2120, 'NO QUERIES', 90, '2025-05-07 19:00'), (2295, 2095, 'There is no Queries', 554, '2025-05-07 22:13'), (2296, 2121, 'no queries', 558, '2025-05-08 11:01'), (2297, 2113, 'The work is completed; kindly revoke the access', 243, '2025-05-08 12:48'), (2298, 2122, 'As per your request, access to the Snipping Tool has been granted. Kindly update once your work is completed.', 294, '2025-05-08 12:57'), (2299, 2113, '\r\nInternet access has been revoked as requested. Kindly check and proceed to close the ticket.', 294, '2025-05-08 12:59'), (2300, 2113, 'Thank you for the support', 243, '2025-05-08 13:02'), (2301, 1672, 'Received new headphones', 218, '2025-05-08 15:11'), (2302, 1702, 'replaced', 110, '2025-05-08 15:36'), (2303, 2123, 'Issue resolved. New SSD Installed', 253, '2025-05-08 18:23'), (2304, 2125, 'resolved', 254, '2025-05-08 23:16'), (2305, 2126, 'resolved ,new SDD changed', 254, '2025-05-09 04:26'), (2306, 2129, 'The issue is resolved after changed the ISP line.', 255, '2025-05-09 14:13'), (2307, 2128, 'i checked my error log ,and no queries mam', 474, '2025-05-09 15:22'), (2308, 1850, 'no queries', 552, '2025-05-11 05:32'), (2309, 1979, 'no queries', 552, '2025-05-11 05:33'), (2310, 1979, 'no quries', 552, '2025-05-11 05:34'), (2311, 2130, 'resolved', 254, '2025-05-12 23:25'), (2312, 2130, 'resolved', 93, '2025-05-12 23:27'), (2313, 2131, 'Now the internet is working good.', 121, '2025-05-13 14:26'), (2314, 2132, 'The issue is resolved after restarted the network.', 255, '2025-05-13 16:42'), (2315, 2080, 'queries resolved', 241, '2025-05-13 18:02'), (2316, 2076, 'queries resolved', 241, '2025-05-13 18:02'), (2317, 2075, 'queries resolved', 241, '2025-05-13 18:03'), (2318, 2066, 'queries resolved', 241, '2025-05-13 18:03'), (2319, 2061, 'queries resolved', 241, '2025-05-13 18:04'), (2320, 2058, 'queries resolved', 241, '2025-05-13 18:04'), (2321, 2052, 'queries resolved', 241, '2025-05-13 18:05'), (2322, 2020, 'queries resolved', 241, '2025-05-13 18:05'), (2323, 2019, 'queries resolved', 241, '2025-05-13 18:05'), (2324, 2046, 'queries resolved', 241, '2025-05-13 18:06'), (2325, 2017, 'queries resolved', 241, '2025-05-13 18:07'), (2326, 1994, 'queries resolved', 241, '2025-05-13 18:07'), (2327, 1993, 'queries resolved', 241, '2025-05-13 18:07'), (2328, 1976, 'queries resolved', 241, '2025-05-13 18:08'), (2329, 1973, 'queries resolved', 241, '2025-05-13 18:09'), (2330, 1997, 'queries resolved', 241, '2025-05-13 18:10'), (2331, 1986, 'queries resolved', 241, '2025-05-13 18:10'), (2332, 1985, 'queries resolved', 241, '2025-05-13 18:11'), (2333, 1984, 'queries resolved', 241, '2025-05-13 18:11'), (2334, 1509, 'resolved', 93, '2025-05-14 01:39'), (2335, 1501, 'resolved', 93, '2025-05-14 01:39'), (2336, 2133, 'The issue is resolved after completed windows updating.', 255, '2025-05-14 09:24'), (2337, 2134, 'Issue resolved. New mouse resolved.', 253, '2025-05-14 18:03'), (2338, 2135, 'The system is currently experiencing slowness due to the SSD storage being full. We are in the process of replacing the SSD with a new one, which may take some time to complete.', 294, '2025-05-19 11:12'), (2339, 2136, 'resolved', 254, '2025-05-20 03:40'), (2340, 2136, 'resolved', 254, '2025-05-20 03:41'), (2341, 2138, 'resolved new ssd', 254, '2025-05-20 04:46'), (2342, 2139, 'The issue is resolved after restart the office network. Kindly check and update.', 255, '2025-05-20 11:28'), (2343, 2140, 'issue has resolved', 253, '2025-05-20 17:47'), (2344, 2122, 'Completed the work, Kindly disable the access.', 218, '2025-05-22 09:11'), (2345, 2135, 'New SSD has been checnged, Please check and close the ticket.', 294, '2025-05-22 10:27'), (2346, 2143, 'Processor FAN issue. it will take time for replacement.', 294, '2025-05-22 10:28'), (2347, 2144, 'issue has resolved', 253, '2025-05-22 14:58'), (2348, 2147, 'The monitor has been changed', 255, '2025-05-23 16:49'), (2349, 2123, 'issue was resolved', 228, '2025-05-24 10:39'), (2350, 2140, 'issue resolved', 228, '2025-05-24 10:39'), (2351, 2150, 'issue has resolved', 253, '2025-05-26 10:49'), (2352, 2152, 'issue has resolved', 253, '2025-05-26 17:26'), (2353, 1978, 'no queries', 549, '2025-05-26 20:15'), (2354, 1851, 'no queries', 549, '2025-05-26 20:16'), (2355, 2151, 'no queries', 78, '2025-05-26 20:40'), (2356, 2154, 'K&E button was not working in Keyboard (Sn-1737SY093458), The Keyboard has been changed.', 255, '2025-05-27 16:00'), (2357, 2155, 'it was in SMPS issue , i have checked and replaced the SMPS. Please check and close the ticket.', 294, '2025-05-28 09:06'), (2358, 2155, 'Thank you for the support', 243, '2025-05-28 09:45'), (2359, 2159, 'The system was working intermittent slowness due to ongoing Windows updates. the issue has now been resolved after the update has been completed', 255, '2025-05-29 11:05'), (2360, 2153, 'System hardware issue it take some time for resolve', 253, '2025-05-30 09:44'), (2361, 2157, 'issue has resolved', 253, '2025-05-30 09:44'), (2362, 2158, 'issue has resolved', 253, '2025-05-30 09:45'), (2363, 2160, 'it is take some time. will resolved shortly', 253, '2025-05-30 09:45'), (2364, 2157, 'issue resolved', 228, '2025-05-30 09:46'), (2365, 2158, 'resolved', 201, '2025-05-30 12:02'), (2366, 2150, 'Resolved', 492, '2025-05-30 12:03'), (2367, 2166, 'The issue is resolved after changed the ISP line.', 255, '2025-06-03 16:40'), (2368, 2165, 'I checked to see if yhe system OS was interrupted , re installed the OS, updated all the applications, and now the system is operational.\r\n\r\n', 251, '2025-06-04 04:18'), (2369, 2127, 'Tech resigned', 241, '2025-06-04 18:02'), (2370, 2110, 'Ticket issue', 241, '2025-06-04 18:03'), (2371, 2050, 'Tech resigned', 241, '2025-06-04 18:03'), (2372, 1978, 'Ticket issue', 241, '2025-06-04 18:04'), (2373, 2168, 'keyboard not working( alt , enter ) keys. I checked and replaced new one keyboard.\r\nFaulty Keyboard Serial Number: 1513SY04ZSR8\r\nNew Keyboard Serial Number : 2444LOJ01CQ8', 251, '2025-06-04 23:47'), (2374, 2169, 'Mouse double clicking issue, I checked and replaced new one\r\n\r\nFaulty serial number : HS121HB\r\n\r\nNew Serial Number: 2503APGBYU58', 251, '2025-06-04 23:50'), (2375, 2161, 'issue has resolved , Please check and close the ticket', 294, '2025-06-05 08:45'), (2376, 2143, 'now system working fine', 110, '2025-06-05 08:47'), (2377, 2171, 'Checked and replaced the new Mouse. Please close the ticket', 294, '2025-06-05 08:48'), (2378, 2171, 'now working good', 110, '2025-06-05 08:49'), (2379, 2163, 'Issue resolved', 253, '2025-06-06 12:54'), (2380, 2173, 'Issue resolved.', 253, '2025-06-06 12:54'), (2381, 2174, 'Issue resolved. New Mouse Installed.', 253, '2025-06-06 12:55'), (2382, 2175, 'issue has resolved', 253, '2025-06-06 15:28'), (2383, 2174, 'issue resolved', 93, '2025-06-06 16:08'), (2384, 2173, 'Resolved', 201, '2025-06-06 16:10'), (2385, 2163, 'Resolved', 201, '2025-06-06 16:10'), (2386, 2167, 'nil', 555, '2025-06-07 08:25'), (2387, 2172, 'Due to processor FAN issue system not getting oN. It will take time for replacement.', 294, '2025-06-07 10:04'), (2388, 2177, 'issue has resolved', 253, '2025-06-07 16:56'), (2389, 2177, 'resolved', 201, '2025-06-07 16:56'), (2390, 2187, 'No queries', 70, '2025-06-10 15:02'), (2391, 2188, 'No Queries', 49, '2025-06-10 15:06'), (2392, 2179, 'Issue Not yet resolved.', 253, '2025-06-10 15:20'), (2393, 2180, 'Issue not yet resolved.', 253, '2025-06-10 15:20'), (2394, 2181, 'Issue not yet resolved.', 253, '2025-06-10 15:20'), (2395, 2182, 'Issue not yet resolved.', 253, '2025-06-10 15:21'), (2396, 2189, 'Issue not yet resolved. MotherBoard issue', 253, '2025-06-10 15:26'), (2397, 2084, 'Issue not yet resolved.', 253, '2025-06-10 15:27'), (2398, 2190, 'Issue not yet resolved. Netwprk adaptor issue.', 253, '2025-06-10 15:27'), (2399, 2152, 'Issue not yet resolved. Network adaptor issue.', 253, '2025-06-10 15:29'), (2400, 2191, 'The issue has been resolved after restert the network.', 255, '2025-06-10 16:29'), (2401, 2193, 'There is no Queies', 48, '2025-06-10 20:59'), (2402, 2186, 'No queries .', 96, '2025-06-10 22:05'), (2403, 2194, 'I Have Queries', 521, '2025-06-11 05:02'), (2404, 2198, 'Dear Team,\r\n\r\nThe issue has been resolved. Kindly check and confirm.', 255, '2025-06-11 12:31'), (2405, 2197, 'Issue resolved.', 253, '2025-06-11 16:19'), (2406, 2199, 'Issue resolved. New Mouse installed.', 253, '2025-06-11 16:20'), (2407, 2197, 'Mark resolved', 468, '2025-06-11 16:21'), (2408, 2196, 'i checked the internet no issue, working fine', 251, '2025-06-11 16:46'), (2409, 2196, 'Now working fine', 110, '2025-06-11 16:52'), (2410, 2178, 'I checked the network no issue found. ', 251, '2025-06-11 18:02'), (2411, 2201, 'No queries', 233, '2025-06-11 20:13'), (2412, 2200, 'Query has been mailed to education chennai', 448, '2025-06-11 22:12'), (2413, 2208, 'No Quries', 81, '2025-06-12 05:40'), (2414, 2023, 'No Quries', 81, '2025-06-12 05:41'), (2415, 2185, 'No Quries', 55, '2025-06-12 05:42'), (2416, 2210, 'issue has resolved', 253, '2025-06-12 11:16'), (2417, 2210, 'Mark resolved', 493, '2025-06-12 12:16'), (2418, 2183, 'send in the Email', 479, '2025-06-12 16:04'), (2419, 2207, 'No Query Thank you', 99, '2025-06-13 04:47'), (2420, 2209, 'I have a queries', 85, '2025-06-13 04:52'), (2421, 2213, 'SSD reading issue Now the issue was resolved.', 253, '2025-06-13 10:58'), (2422, 2203, 'I have some queries. Kindly check and update. Thank You!', 97, '2025-06-13 13:48'), (2423, 2205, 'No Queires', 104, '2025-06-13 15:00'), (2424, 2195, 'I have sent queries to education team', 489, '2025-06-13 18:05'), (2425, 2204, 'No queries', 62, '2025-06-13 20:17'), (2426, 2202, 'No query', 226, '2025-06-15 14:01'), (2427, 2216, 'Isue has resolved', 253, '2025-06-16 10:16'), (2428, 2217, 'issue has resolved', 253, '2025-06-16 10:17'), (2429, 2216, 'resolved', 201, '2025-06-16 10:18'), (2430, 2217, 'resolved', 201, '2025-06-16 10:18'), (2431, 2218, 'issue has resolved', 253, '2025-06-17 17:07'), (2432, 2219, 'issue has resolved', 253, '2025-06-17 17:07'), (2433, 2206, 'No cases found', 98, '2025-06-18 20:24'), (2434, 2220, 'I have checked the network is working fine .', 251, '2025-06-19 12:36'), (2435, 2221, 'Issue resolved. Mouse settings changed.', 253, '2025-06-19 15:41'), (2436, 2213, 'Mark resolved', 493, '2025-06-19 15:43'), (2437, 2222, 'Issue resolved. New Headphone installed.', 253, '2025-06-19 16:12'), (2438, 2221, 'resolved', 201, '2025-06-19 16:41'), (2439, 2224, 'Issue resolved. New mouse installed', 253, '2025-06-21 16:19'), (2440, 2220, 'working fine', 110, '2025-06-21 16:47'), (2441, 2190, 'Issue resolved.', 253, '2025-06-23 13:16'), (2442, 2190, 'Issue resolved.', 253, '2025-06-23 13:16'), (2443, 2181, 'Issue resolved. New Headphone Installed.', 253, '2025-06-23 13:17'), (2444, 2084, 'Issue resolved.', 253, '2025-06-23 13:31'), (2445, 2152, 'Issue resolved.', 253, '2025-06-23 13:32'), (2446, 2153, 'Issue resolved. New SSD Installed.', 253, '2025-06-23 13:32'), (2447, 2226, 'Issue resolved. New Motherboard installed.', 253, '2025-06-23 15:06'), (2448, 2225, 'Issue resolved.', 253, '2025-06-23 15:07'), (2449, 2226, 'Marks resolved', 469, '2025-06-23 15:41'), (2450, 2227, 'issue has resolved', 253, '2025-06-24 09:00'), (2451, 2227, 'RESOLVED', 201, '2025-06-24 09:00'), (2452, 2228, 'Archana currently systems not available will arrange shortly ', 253, '2025-06-24 09:01'), (2453, 2229, 'Mouse (Sn. 2204HS08MLR8\r\n)Right click issue, Releced the Mouse', 255, '2025-06-24 11:49'), (2454, 2230, 'Mouse (Sn. 2204HS08JJL8 )Right click issue, Releced the Mouse', 255, '2025-06-24 12:02'), (2455, 2231, 'Issue resolved. New mouse installed.', 253, '2025-06-24 12:29'), (2456, 2233, 'I check the network no issue found.', 251, '2025-06-25 17:25'), (2457, 2234, 'issue has resolved', 253, '2025-06-26 11:07'), (2458, 2235, 'Our internet is working properly . Please check with client end.', 294, '2025-06-26 11:58'), (2459, 2236, 'New mouse have changed', 253, '2025-06-26 12:40'), (2460, 2238, 'Getting Packet drop issue from MTNL ISP, issue was resolved after changed the ISP line.', 255, '2025-06-26 16:15'), (2461, 2237, 'Issue resolved New Mouse Installed.', 253, '2025-06-26 20:28'), (2462, 2228, 'Issue resolved. New system was installed with new MB.', 253, '2025-06-26 20:29'), (2463, 2242, 'New SMPS has changed', 253, '2025-06-27 12:49'), (2464, 2241, 'New processor fan changed', 253, '2025-06-27 12:49'), (2465, 2240, 'New Mouse Changed', 253, '2025-06-27 12:50'), (2466, 2243, 'New Mouse Changed', 253, '2025-06-27 12:50'), (2467, 2179, 'issue resolved', 253, '2025-06-27 13:10'), (2468, 2180, 'resolved', 253, '2025-06-27 13:11'), (2469, 2182, 'New web camera installed', 253, '2025-06-27 13:11'), (2470, 2160, 'New Web camera installed', 253, '2025-06-27 13:12'), (2471, 2244, 'new mouse installed', 253, '2025-06-27 13:12'), (2472, 2245, 'Issue resolved. New Web Cam installed.', 253, '2025-06-27 14:23'), (2473, 2228, 'resolved', 201, '2025-06-27 14:31'), (2474, 2246, 'Issue resolved. New Web Cam installed.', 253, '2025-06-27 15:56'), (2475, 2247, 'Issue resolved. New Processor fan installed', 253, '2025-06-27 16:12'), (2476, 2248, 'Issue resolved. New Processor fan installed.', 253, '2025-06-27 16:13'), (2477, 2249, 'Issue resolved. New processor fan installed.', 253, '2025-06-27 16:14'), (2478, 2248, 'New Headphone installed.', 253, '2025-06-27 16:14'), (2479, 2250, 'Issue resolved. Processor fan installed.', 253, '2025-06-27 16:18'), (2480, 2251, 'Issue resolved. New Processor fan installed.', 254, '2025-06-27 16:19'), (2481, 2252, 'Issue resolved. New SSD Installed.', 253, '2025-06-27 16:27'), (2482, 2253, 'Issue resolved. Network adapter installed.', 253, '2025-06-27 16:28'), (2483, 2246, 'resolved', 201, '2025-06-27 16:52'), (2484, 2248, 'issue resolved ', 143, '2025-06-27 16:52'), (2485, 2254, 'Issue resolved. New mouse installed.', 253, '2025-06-27 17:23'), (2486, 2255, 'Issue resolved. New Mouse installed. Old one sent to warranty', 253, '2025-06-27 17:24'), (2487, 2252, 'Issue Resolved', 225, '2025-06-27 17:26'), (2488, 2256, 'Resolved', 195, '2025-07-01 15:52'), (2489, 2257, 'Resolved', 145, '2025-07-01 15:53'), (2490, 2261, 'issue has resolved', 253, '2025-07-01 23:59'), (2491, 2254, 'Resolved', 198, '2025-07-02 12:30'), (2492, 2262, 'I verify that the system are SMPS are burning. it is not covered under the warrenty. this will require time.', 251, '2025-07-02 16:04'), (2493, 2263, 'Issue resolved. New OS installed.', 254, '2025-07-02 16:38'), (2494, 2264, 'Issue resolved. New OS installed.', 253, '2025-07-02 17:30'), (2495, 2264, 'New Processor Fan Installed.', 253, '2025-07-02 19:10'), (2496, 2235, 'network is good now', 110, '2025-07-03 14:00'), (2497, 2266, 'New fan installed', 253, '2025-07-04 01:46'), (2498, 2267, 'teams has installed', 253, '2025-07-04 02:28'), (2499, 2270, 'new camera given to meeting rrom', 254, '2025-07-04 12:30'), (2500, 2269, 'resolved', 201, '2025-07-04 12:31'), (2501, 2268, 'resolved', 201, '2025-07-04 12:32'), (2502, 2271, 'Mouse double clicking issue, I checked and replaced new one. Faulty serial number :2127HS028798 New Serial Number: 2452APTBX4X8', 251, '2025-07-04 13:06'), (2503, 2272, 'mouse interchanged', 254, '2025-07-04 13:53'), (2504, 2272, 'issue resolved', 228, '2025-07-04 14:18'), (2505, 2271, 'mouse had been replaced and its working fine', 121, '2025-07-04 14:38'), (2506, 2273, 'Our internet is working properly, Please check with client end.', 294, '2025-07-04 18:23'), (2507, 2266, 'resolved', 85, '2025-07-04 21:07'), (2508, 2274, 'resolved', 254, '2025-07-05 17:54'), (2509, 2276, 'resolved', 254, '2025-07-08 10:03'), (2510, 2277, 'resolved', 254, '2025-07-08 10:03'), (2511, 2275, 'Issue resolved.', 253, '2025-07-08 12:51'), (2512, 2279, 'Issue resolved. New RAM and OS was installed.', 253, '2025-07-08 12:51'), (2513, 2279, 'Resolved', 145, '2025-07-08 12:52'), (2514, 2278, 'Chennai office internet working properly, Please check with client end.', 294, '2025-07-09 08:39'), (2515, 2281, 'resolved', 254, '2025-07-09 10:21'), (2516, 2283, 'Issue resolved. New mouse installed.', 253, '2025-07-09 13:29'), (2517, 2283, 'Resolved', 492, '2025-07-09 14:15'), (2518, 2284, 'Issue not yet resolved.', 253, '2025-07-09 14:46'), (2519, 2285, 'Issue not yet resolved.', 253, '2025-07-09 14:46'), (2520, 2286, 'Issue not yet resolved.', 253, '2025-07-09 14:46'), (2521, 2287, 'Issue Not yet resolved.', 253, '2025-07-09 19:34'), (2522, 2288, 'Issue not yet resolved.', 253, '2025-07-09 19:35'), (2523, 2289, 'Issue not yet resolved.', 253, '2025-07-09 19:35'), (2524, 2290, 'Issue not yet resolved.', 253, '2025-07-09 19:35'), (2525, 2291, 'Issue not yet resolved.', 253, '2025-07-09 19:35'), (2526, 2292, 'Issue not yet resolved.', 253, '2025-07-09 19:36'), (2527, 2293, 'Issue not yet resolved.', 253, '2025-07-09 19:36'), (2528, 2292, 'Issue not yet resolved.', 253, '2025-07-09 19:36'), (2529, 2294, 'Hardware issue. Issue resolved shortly', 253, '2025-07-10 02:16'), (2530, 2295, 'Issue resolved. New RAM installed.', 253, '2025-07-10 13:35'), (2531, 2295, 'Issue Not yet resolved.', 253, '2025-07-10 14:05'), (2532, 2296, 'Issue resolved. New RAM installed', 253, '2025-07-10 14:06'), (2533, 2297, 'Issue not yet resolved.', 253, '2025-07-10 14:06'), (2534, 2292, 'issue its not resolved', 253, '2025-07-10 14:07'), (2535, 2262, 'Resolved ( now system is working)', 12, '2025-07-10 14:39'), (2536, 2273, 'now working fine', 110, '2025-07-10 15:21'), (2537, 2296, 'issue solved', 90, '2025-07-10 15:33'), (2538, 2306, 'I verify that the keyboard ( shift, crtl are not working). warrenty also expired. this will require time.', 251, '2025-07-10 18:03'), (2539, 2301, 'I verify that the keyboard ( shift, crtl are not working). warrenty also expired. this will require time.', 251, '2025-07-10 18:04'), (2540, 2300, 'I verify that the keyboard ( alt , crtl are not working). warrenty also expired. this will require time.', 251, '2025-07-10 18:05'), (2541, 2305, 'I verify that the mouse crusor not working. warrenty also expired. this will require time.', 251, '2025-07-10 18:07'), (2542, 2304, 'I verify that the mouse scroll down issue. warrenty also expired. this will require time.', 251, '2025-07-10 18:08'), (2543, 2303, 'I verify that the left key not working. warrenty also expired. this will require time.', 251, '2025-07-10 18:08'), (2544, 2302, 'I verify that the mouse double click issue. warrenty also expired. this will require time.', 251, '2025-07-10 18:09'), (2545, 2299, 'I verify that the mouse left click issue. warrenty also expired. this will require time.', 251, '2025-07-10 18:10'), (2546, 2298, 'I verify that the mosue double click issue.warrenty also expired. this will require time.', 251, '2025-07-10 18:11'), (2547, 2307, 'resolved', 254, '2025-07-10 19:43'), (2548, 2309, 'issue has resolved\r\n', 253, '2025-07-11 00:58'), (2549, 2310, 'resolved', 254, '2025-07-11 11:41'), (2550, 2311, 'resolved', 254, '2025-07-11 11:41'), (2551, 2312, 'resolved', 254, '2025-07-11 11:42'), (2552, 2313, 'Mouse (Sn-2115HS06U228) right click is not working, Replced the mouse (2433AP0DFNC8).', 255, '2025-07-11 12:00'), (2553, 2314, 'Mouse (Sn-2204HS08JDN8) left click is not working properly, the mouse (2430AP0HBCU8)is repleced.', 255, '2025-07-11 12:02'), (2554, 2313, 'The issue has been resolved ', 205, '2025-07-11 13:26'), (2555, 2315, 'it is Board issue. we need replace new one. It will take time for replacement.', 251, '2025-07-11 13:59'), (2556, 2297, 'Issue Not yet resolved', 253, '2025-07-11 19:37'), (2557, 2282, 'There is no Queries', 556, '2025-07-12 00:54'), (2558, 2317, 'Mark resolved', 493, '2025-07-12 09:30'), (2559, 2320, 'It was in processor FAN issue. we need to replacenew one', 251, '2025-07-12 10:57'), (2560, 2319, 'it is in mobtherboard issue.very old system not repairable.', 251, '2025-07-12 10:59'), (2561, 2321, 'It will take timr for replacement', 251, '2025-07-12 11:05'), (2562, 2322, 'processor FAN issue', 251, '2025-07-12 11:05'), (2563, 2323, 'it was in RAM issue. it will take time for replacement', 251, '2025-07-12 11:06'), (2564, 2324, 'resolved\r\n', 254, '2025-07-12 18:12'), (2565, 2318, 'Issue Not yet resolved', 253, '2025-07-14 16:07'), (2566, 2325, 'Issue resolved. New headphone installed.', 253, '2025-07-14 16:08'), (2567, 2326, 'SSD failure. Sent to warranty claim. Issue not yet resolved.', 253, '2025-07-14 17:32'), (2568, 2327, 'issue has resolved', 253, '2025-07-17 00:08'), (2569, 2330, 'webcam line issue . I check and replaced new one webcam & faulty webacm handover to service center.', 251, '2025-07-17 09:29'), (2570, 2330, 'issue resolved', 220, '2025-07-17 09:30'), (2571, 2328, 'Issue not yet resolved.', 253, '2025-07-18 18:33'), (2572, 2329, 'Issue not yet resolved.', 253, '2025-07-18 18:34'), (2573, 2331, 'Issue not yet resolved.', 253, '2025-07-18 18:34'), (2574, 2332, 'Issue resolved.', 253, '2025-07-18 18:34'), (2575, 2333, 'issue has resolved pls check and update', 253, '2025-07-19 05:32'), (2576, 2332, 'resolved', 201, '2025-07-19 08:40'), (2577, 2335, 'resolved', 254, '2025-07-21 13:32'), (2578, 2336, 'issue has resolved', 253, '2025-07-22 01:56'), (2579, 2337, 'issue has resolved', 253, '2025-07-22 01:57'), (2580, 2338, 'our internet is working fine', 251, '2025-07-22 15:55'), (2581, 2340, 'issue has resolved', 253, '2025-07-22 23:30'), (2582, 2339, 'issue resolved', 253, '2025-07-22 23:42'), (2583, 2342, 'Now I enable the snipping tool, once your task is finished, please update me', 251, '2025-07-23 09:51'), (2584, 2343, 'Now I enable the snipping tool, once your task is finished, please update me', 251, '2025-07-23 09:52'), (2585, 2341, 'Issue resolved.', 253, '2025-07-23 10:42'), (2586, 2344, 'our internet working fine', 251, '2025-07-24 08:46'), (2587, 2341, 'Resolved', 232, '2025-07-24 09:31'), (2588, 2351, 'no queries', 47, '2025-07-24 12:31'), (2589, 2354, 'No query', 216, '2025-07-24 15:01'), (2590, 2359, 'Our internet is working fine.', 251, '2025-07-24 15:47'), (2591, 2356, 'no quries', 538, '2025-07-24 20:14'), (2592, 2355, 'I have send queries', 43, '2025-07-25 08:06'), (2593, 2345, 'No Queries', 103, '2025-07-25 08:17'), (2594, 2360, 'I have no query ', 502, '2025-07-25 12:55'), (2595, 2387, 'There is no Queries', 48, '2025-07-25 21:06'), (2596, 2388, 'error log not received', 564, '2025-07-26 00:47'), (2597, 2389, 'issue has resolved\r\n', 253, '2025-07-26 04:31'), (2598, 2357, 'issue has resolved', 253, '2025-07-26 04:31'), (2599, 2379, 'No Queries', 561, '2025-07-26 04:38'), (2600, 2364, 'I have mailed my queries', 443, '2025-07-26 06:49'), (2601, 2384, 'I have mailed my queries', 443, '2025-07-26 06:50'), (2602, 2362, 'Issue not yet resolved SSD sent to warranty claim.', 253, '2025-07-26 08:04'), (2603, 2380, 'queries send', 545, '2025-07-26 08:19'), (2604, 2361, 'our internet is working fine, ', 251, '2025-07-26 10:52'), (2605, 2343, 'Completed the work. Kindly diconnect the access.', 218, '2025-07-26 10:53'), (2606, 2342, 'Completed the work kindly disconnect the access', 115, '2025-07-26 10:55'), (2607, 2343, 'Now I disabled the snipping tool', 251, '2025-07-26 10:57'), (2608, 2342, 'Now I disabled the snipping tool', 251, '2025-07-26 10:57'), (2609, 2378, 'I have mailed my queries', 79, '2025-07-26 11:55'), (2610, 2383, 'I have send query', 43, '2025-07-26 11:57'), (2611, 2375, 'I have mailed my queries', 514, '2025-07-26 12:28'), (2612, 2369, 'I have mailed my query', 514, '2025-07-26 12:29'), (2613, 2377, 'No queries', 507, '2025-07-26 15:11'), (2614, 2372, 'No queries', 509, '2025-07-26 15:12'), (2615, 2373, 'queries has been sent', 557, '2025-07-26 18:23'), (2616, 2371, 'queries has been sent', 557, '2025-07-26 18:24'), (2617, 2376, 'No Queries', 90, '2025-07-26 20:47'), (2618, 2055, 'No Queries', 556, '2025-07-27 05:33'), (2619, 2381, 'Queries Mailed', 103, '2025-07-27 07:58'), (2620, 2363, 'no queries', 474, '2025-07-28 12:51'), (2621, 2386, 'no queries', 474, '2025-07-28 13:16'), (2622, 2325, 'Issue Resolved', 225, '2025-07-28 15:00'), (2623, 1867, 'No queries', 63, '2025-07-29 00:38'), (2624, 2348, 'No queries', 63, '2025-07-29 00:39'), (2625, 2391, 'Now I enable the snipping tool, once your task is finished, please update me', 251, '2025-07-29 09:25'), (2626, 2391, 'The task is over, now you can diable it ', 111, '2025-07-29 09:44'), (2627, 2391, 'Now I disabled the snipping tool', 251, '2025-07-29 10:30'), (2628, 2362, 'Issue resolved. New SSD installed.', 253, '2025-07-29 11:37'), (2629, 2326, 'Issue Resolved. New SSD Installed.', 253, '2025-07-29 11:47'), (2630, 2392, 'Issue resolved. New SSD Installed.', 253, '2025-07-29 11:52'), (2631, 2393, 'Issue resolved. New SSD Installed.', 253, '2025-07-29 13:12'), (2632, 2393, 'Resolved', 145, '2025-07-29 13:58'), (2633, 2295, 'Issue resolved. New Mouse Installed.', 253, '2025-07-29 14:28'), (2634, 2397, 'Issue resolved. New Key Board Installed.', 253, '2025-07-29 14:29'), (2635, 2396, 'Issue Not Yet Resolved.', 253, '2025-07-29 14:30'), (2636, 2395, 'Issue resolved. New SMPS Installed.', 253, '2025-07-29 14:30'), (2637, 2394, 'Issue Resolved New Processor Fan Installed.', 253, '2025-07-29 14:31'), (2638, 2398, 'New SMPS has been changed', 253, '2025-07-29 21:14'), (2639, 2399, 'New mouse has changed ', 253, '2025-07-29 23:21'), (2640, 2367, 'No Queries', 547, '2025-07-30 05:50'), (2641, 2382, 'No queries', 547, '2025-07-30 05:50'), (2642, 2286, 'Issue resolved New SSD installed.', 253, '2025-07-30 08:18'), (2643, 2288, 'Issue resolved New SSD Installed.', 253, '2025-07-30 08:18'), (2644, 2284, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:22'), (2645, 2287, 'Issue Resolved. Mouse Interchanged.', 253, '2025-07-30 08:22'), (2646, 2289, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:23'), (2647, 2290, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:24'), (2648, 2291, 'Issue resolved. mouse Interchanged.', 253, '2025-07-30 08:25'), (2649, 2297, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:26'), (2650, 2318, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:27'), (2651, 2328, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:28'), (2652, 2284, 'resolved', 201, '2025-07-30 08:28'), (2653, 2329, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:29'), (2654, 2331, 'Issue resolved. Mouse Interchanged.', 253, '2025-07-30 08:29'), (2655, 2285, 'Issue Resolved. new OS installed.', 253, '2025-07-30 08:31'), (2656, 2292, 'Issue resolved. New OS installed.', 253, '2025-07-30 08:33'), (2657, 2293, 'Issue resolved. New OS installed.', 253, '2025-07-30 08:34'), (2658, 2329, 'Resolved', 492, '2025-07-30 08:45'), (2659, 2328, 'Resolved', 492, '2025-07-30 08:45'), (2660, 2288, 'Resolved', 492, '2025-07-30 08:45'), (2661, 2339, 'issue resolved', 228, '2025-07-30 09:12'), (2662, 2331, 'Mark resolved', 493, '2025-07-30 09:13'), (2663, 2293, 'Resolved', 232, '2025-07-30 09:14'), (2664, 2289, 'Resolved', 468, '2025-07-30 10:37'), (2665, 2396, 'Issue Resolved', 253, '2025-07-30 12:40'), (2666, 2368, 'no queries', 524, '2025-07-30 14:59'), (2667, 2374, 'no queries', 524, '2025-07-30 14:59'), (2668, 2318, 'Mark Resolved', 495, '2025-07-30 17:01'), (2669, 2401, 'our internet is working fine', 251, '2025-07-30 19:02'), (2670, 2403, 'Will arrange', 253, '2025-08-01 01:03'), (2671, 2404, 'I’ve confirmed that our internet connection is working fine. I also had a conference call with the Salem office, and they mentioned that users in Japan are experiencing slowness as well. So currently, both our Chennai and Salem offices are facing slowness issues.\r\n\r\nCould you please check from the client side.', 251, '2025-08-01 16:21'), (2672, 2404, 'now the loading issue is managebale', 121, '2025-08-01 18:26'), (2673, 2404, 'Now there is no loading issue', 121, '2025-08-01 18:27'), (2674, 2402, 'Issue resolved.', 253, '2025-08-02 08:19'), (2675, 2402, 'Resolved', 492, '2025-08-02 08:48'), (2676, 2405, 'our internet is working fine', 251, '2025-08-03 11:51'), (2677, 2407, 'no quries', 226, '2025-08-03 12:46'), (2678, 2401, 'now working fine', 110, '2025-08-04 10:59'), (2679, 2405, 'now working fine', 110, '2025-08-04 10:59'), (2680, 2409, 'Issue Not Yet Resolved.', 253, '2025-08-04 23:48'), (2681, 2410, 'Cleaned all Hardware and re-fix it. Please check and update the status.', 253, '2025-08-05 13:22'), (2682, 2411, 'Now that issue was resolved', 253, '2025-08-05 18:36'), (2683, 2412, 'resolved', 201, '2025-08-06 08:24'), (2684, 2413, 'our system is working fine', 251, '2025-08-07 18:37'), (2685, 2414, 'keyboard (Sn-1742SY0W8PS8) shift & X button is not working, Keyboard (Sn-2435MRT10ML8 ) is repleced.', 255, '2025-08-08 10:22'), (2686, 2415, 'Keyboard (Sn-1738SY02SKA8) Ctrl & V button is not working, Keyboard (Sn-2435MR110MK8 ) is assigned. ', 255, '2025-08-08 10:24'), (2687, 2414, 'The issue has been resolved', 205, '2025-08-08 13:12'), (2688, 2415, 'The issue has been resolved', 205, '2025-08-08 13:12'), (2689, 2416, 'Currently we dont have hardware. will resolve the issue shorly', 253, '2025-08-08 17:09'), (2690, 2407, 'No queries', 226, '2025-08-08 20:43'), (2691, 2372, 'no queries', 509, '2025-08-08 20:46'), (2692, 2417, 'our internet iw working fine', 251, '2025-08-09 09:03'), (2693, 2418, 'Now I given full internet access, once your task is finished, please update me', 251, '2025-08-09 09:05'), (2694, 2349, 'queries sent', 508, '2025-08-09 12:58'), (2695, 2372, 'No queries', 509, '2025-08-09 19:36'), (2696, 2026, 'No queries', 509, '2025-08-09 19:37'), (2697, 2423, 'auto shoutdown time lag (17 mins)', 463, '2025-08-10 02:54'), (2698, 2425, 'Issue resolved. New Processor Fan Installed.', 253, '2025-08-10 02:58'), (2699, 2424, 'Issue resolved. Power cable issue checked and resolved.', 253, '2025-08-10 02:58'), (2700, 2423, 'Mouse checked and resolved. Meter Box Time lag for Auto shutdown was identified.', 253, '2025-08-10 02:59'), (2701, 2420, 'No queries', 554, '2025-08-10 04:20'), (2702, 2426, 'Mouse double clicking issue, I checked and replaced new one. Faulty serial number :HS402HA\r\n New Serial Number: 2503APSBYU08', 251, '2025-08-10 09:41'), (2703, 2418, 'Kindly revoke the full access as the work is completed. Thank you', 243, '2025-08-10 11:49'), (2704, 2422, 'No query', 74, '2025-08-10 14:13'), (2705, 2407, 'No queries', 226, '2025-08-10 14:15'), (2706, 2407, 'No queries', 226, '2025-08-10 14:15'), (2707, 2427, 'New SSD hard disk has installed\r\n', 253, '2025-08-10 14:53'), (2708, 2322, 'Replaced the new processor fan , now working fine', 251, '2025-08-10 15:36'), (2709, 2320, 'replaced the new processor fan', 251, '2025-08-10 15:37'), (2710, 2429, 'Issue resolved. New Processor Fan Installed.', 253, '2025-08-12 03:58'), (2711, 2428, 'Issue resolved. New Processor Fan installed.', 253, '2025-08-12 04:01'), (2712, 2431, 'Issue Noticed. Auto sign due to login in another system.', 253, '2025-08-12 04:02'), (2713, 2428, 'Resolved', 195, '2025-08-12 09:48'), (2714, 2432, 'Hai sakthivel that hardware failure(harddisk) will resolve the shorly', 253, '2025-08-12 16:13'), (2715, 2434, 'Issue resolved.', 253, '2025-08-12 21:49'), (2716, 2435, 'Issue resolved. Keyboard buttons are damaged and npot working properly was identified and new keyboard was installed.', 253, '2025-08-12 22:11'), (2717, 2435, 'Resolved', 85, '2025-08-12 22:12'), (2718, 2436, 'Issue resolved. HDD failure identified and New SSD installed.', 253, '2025-08-13 00:15'), (2719, 2403, 'Issue resolved. New Web Camera was installed.', 253, '2025-08-13 00:16'), (2720, 2406, 'Issue resolved.', 253, '2025-08-13 00:17'), (2721, 2409, 'Issue resolved.', 253, '2025-08-13 00:18'), (2722, 2438, 'The issue has been resolved', 205, '2025-08-13 10:46'), (2723, 2356, 'there is no queries', 538, '2025-08-13 14:03'), (2724, 2363, 'no queries', 474, '2025-08-13 14:08'), (2725, 2386, 'No queries', 474, '2025-08-13 14:09'), (2726, 2433, 'our internet working fine', 251, '2025-08-14 09:33'), (2727, 2439, 'now our internet is working fine', 251, '2025-08-14 09:33'), (2728, 2322, 'Issue resolved', 111, '2025-08-14 09:55'), (2729, 2304, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : 2225HS091448 New Serial Number: 2452APHBRA78', 251, '2025-08-14 12:32'), (2730, 2305, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : HS149HB New Serial Number: 2452APTEC7R8', 251, '2025-08-14 12:51'), (2731, 2315, 'Replaced the new system now working fine\r\n', 251, '2025-08-14 13:12'), (2732, 2319, 'New replaced cpu , now is working fine\r\n', 251, '2025-08-14 13:13'), (2733, 2323, 'Replaced the new RAM , NOW IS WORKING FINE', 251, '2025-08-14 13:15'), (2734, 2315, 'issue resolved', 111, '2025-08-14 14:07'), (2735, 2323, 'issue resloved', 111, '2025-08-14 14:07'), (2736, 2319, 'issue working', 111, '2025-08-14 14:08'), (2737, 2443, 'I have complained to TATA team, I will check and update you shortly.\r\nI have complained to TATA team, I will check and update you shortly.\r\n\r\nI have complained to TATA team, I will check and update you shortly.\r\n', 251, '2025-08-14 14:26'), (2738, 2442, 'New OS has installed now it is working fine', 253, '2025-08-15 12:15'), (2739, 2437, 'issue resolved', 253, '2025-08-15 12:15'), (2740, 2442, 'resolved', 201, '2025-08-15 12:16'), (2741, 2445, 'It Hard disk SSD failure it is send to warranty claim', 253, '2025-08-15 15:59'), (2742, 2446, 'LAN adapter has installed ', 253, '2025-08-16 12:28'), (2743, 2447, 'New Blutooth Speakar Installed', 253, '2025-08-16 12:34'), (2744, 2448, 'Will update shortly', 253, '2025-08-16 17:50'), (2745, 2444, 'No quries', 81, '2025-08-17 00:22'), (2746, 2449, 'Issue will resolved shortly ', 253, '2025-08-17 19:55'), (2747, 2450, 'Issue resolved.', 253, '2025-08-19 00:40'), (2748, 2451, 'Issue has resolved after change the boot option', 253, '2025-08-19 16:52'), (2749, 2451, 'Thank You', 97, '2025-08-19 18:51'), (2750, 2454, 'now system working fine', 111, '2025-08-20 17:48'), (2751, 2453, 'Issue has resolved after power cable checked', 253, '2025-08-20 21:25'), (2752, 2455, 'Issue Resolved. Old mouse have double clicked so New Mouse was installed.', 253, '2025-08-21 00:36'), (2753, 2303, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : KM150230328577 New Serial Number: 2503APDC21W8', 251, '2025-08-21 08:31'), (2754, 2302, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : 2046HS00E2R8 New Serial Number: 2503APDC21V8', 251, '2025-08-21 08:37'), (2755, 2298, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : HS048HB New Serial Number: 2526APG2RR28', 251, '2025-08-21 08:47'), (2756, 2299, 'I check the mouse is working fine', 251, '2025-08-21 09:15'), (2757, 2456, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : 2230HS02S9A8 New Serial Number: 2452APGE8T08', 251, '2025-08-21 10:00'), (2758, 2457, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : HS220HA New Serial Number: 2518AP7A63G9', 251, '2025-08-21 10:01'), (2759, 2301, 'keyboard not working( alt , enter ) keys. I checked and replaced new one keyboard. Faulty Keyboard Serial Number: 1546SY00C718 New Keyboard Serial Number : 2522LOM0SPD8', 251, '2025-08-21 13:14'), (2760, 2300, 'keyboard not working( alt , enter ) keys. I checked and replaced new one keyboard. Faulty Keyboard Serial Number: 1513SY04ZTJ8 New Keyboard Serial Number : 2522LOM0T2S8', 251, '2025-08-21 13:20'), (2761, 2321, 'I check the keyboard is working fine', 251, '2025-08-21 13:23'), (2762, 2303, 'issue resolved', 12, '2025-08-21 13:30'), (2763, 2302, 'issue resolved', 12, '2025-08-21 13:30'), (2764, 2301, 'Issue resolved', 12, '2025-08-21 13:31'), (2765, 2300, 'Issue resolved', 12, '2025-08-21 13:31'), (2766, 2299, 'Issue Resolved', 12, '2025-08-21 13:31'), (2767, 2298, 'Issue Resolved', 12, '2025-08-21 13:32'), (2768, 2445, 'New SSD installed', 253, '2025-08-21 14:49'), (2769, 2448, 'New mouse has installed', 253, '2025-08-21 14:50'), (2770, 2449, 'new ssd has installed', 253, '2025-08-21 14:51'), (2771, 2458, 'already new mouse has installed ', 253, '2025-08-21 14:51'), (2772, 2448, 'issue resolved. Thank you!', 228, '2025-08-21 14:51'), (2773, 2449, 'issue resolved thank you !', 228, '2025-08-21 14:52'), (2774, 2439, 'now working fine', 110, '2025-08-21 17:09'), (2775, 2433, 'now working fine', 110, '2025-08-21 17:09'), (2776, 2452, 'Issue resolved. Network Cable checked.', 253, '2025-08-21 22:47'), (2777, 2459, 'Issue resolved. Old mouse right click was not working properly has been identified and New mouse was installed.', 253, '2025-08-21 22:59'), (2778, 2462, 'New Mouse has Installed', 253, '2025-08-22 16:30'), (2779, 2416, 'Now the issue has resolved', 253, '2025-08-23 09:30'), (2780, 2432, 'New SSD has installed now it is working', 253, '2025-08-23 09:31'), (2781, 2464, 'We do have hardware spares will resolved the issue shortly', 253, '2025-08-23 09:34'), (2782, 2465, 'Noted will resolve the issue shortly', 253, '2025-08-23 14:25'), (2783, 2458, 'Issue Has been resolved. Thank You!', 141, '2025-08-23 14:41'), (2784, 2466, 'Issue has installed after reinstalled the headphone', 253, '2025-08-23 16:21'), (2785, 2466, 'Issue resolved', 241, '2025-08-24 08:21'), (2786, 2469, 'Hereafter I will be consious on checking Prescription for scans that met for thersold HR range and will not repeat this mistake again.', 42, '2025-08-24 08:32'), (2787, 2470, 'Now that iisue resolved, Printer driver updated', 253, '2025-08-24 09:13'), (2788, 2465, 'Now System number CHCSM0028 new mouse has been installed', 253, '2025-08-24 10:33'), (2789, 2441, 'i check and refixed ethernet cable', 251, '2025-08-26 15:22'), (2790, 2440, 'i check and ethernet cable changed, now is working fine', 251, '2025-08-26 15:22'), (2791, 2467, 'our system is working fine', 251, '2025-08-26 15:23'), (2792, 2463, 'i check and refixed cable issue is fixed', 251, '2025-08-26 15:23'), (2793, 2472, 'I have checked the headphone, and the microphone is not working. There is also background noise while using it. It may take some time to arrange a replacement.', 251, '2025-08-26 16:23'), (2794, 2437, 'Issue resolved. Old SMPS fan was failured and New SMPS was installed.', 253, '2025-08-26 21:53'), (2795, 2475, 'Issue resolved. OS corrupted and New OS installed.', 253, '2025-08-26 22:07'), (2796, 2476, 'Issue resolved. Network port issue New network adapter was installed.', 253, '2025-08-27 00:23'), (2797, 2477, 'Issue resolved. OS issue New OS installed.', 253, '2025-08-27 00:24'), (2798, 2478, 'Currently we do not have stock, This issue will resolve shortly ', 253, '2025-08-27 18:05'), (2799, 2481, 'I have reinstalled the WPS application now working fine', 253, '2025-08-28 13:11'), (2800, 2486, 'The motherboard power port block issue after replugin the motherboard power cable the issue resolved', 253, '2025-08-29 12:16'), (2801, 2487, 'CCT mock test port access. I have granted permission.', 253, '2025-08-29 12:25'), (2802, 2484, 'New keyboard has installed', 253, '2025-08-29 16:02'), (2803, 2483, 'New Keyboard has installed', 253, '2025-08-29 16:03'), (2804, 2482, 'Keyboard issue resolved ', 253, '2025-08-29 16:03'), (2805, 2468, 'Issue resolved now keyboard working fine', 253, '2025-08-29 16:06'), (2806, 2465, 'issue resolved', 228, '2025-08-29 16:35'), (2807, 2490, '\r\nOur internet is working properly. ', 251, '2025-08-30 15:24'), (2808, 2488, 'Will replace shortly', 253, '2025-08-30 17:29'), (2809, 2489, 'Issue has been resolved', 253, '2025-08-30 17:30'), (2810, 2492, 'Issue resolved. Old Processor fan was failured and New Processor Fan was installed.', 253, '2025-08-31 03:50'), (2811, 2493, 'Checked and replace another keyboard. Please check and close the ticket.', 294, '2025-09-01 01:53'), (2812, 2494, 'WPS has been re-installed. Please check and close the ticket', 294, '2025-09-01 03:54'), (2813, 2495, 'Issue resolved. Check the network settings and resolved.', 253, '2025-09-01 16:07'), (2814, 2485, 'Issue noy yet resolved. Hardware not in the stock.', 253, '2025-09-02 08:50'), (2815, 2497, 'Mouse (Sn-2204HS08MMQ8) having left click issue, Repleced the mouse (Sn-2434AP0MCKU8)', 255, '2025-09-02 11:53'), (2816, 2498, 'New Headphone has installed for MCOT CHCSM0031', 253, '2025-09-02 12:22'), (2817, 2496, 'Power cable issue. Now that iisue has resolved', 253, '2025-09-02 12:57'), (2818, 2496, 'issue resolved. Thank You !', 228, '2025-09-02 13:06'), (2819, 2499, 'Issue not yet resolved. Hardware not in stock', 253, '2025-09-02 16:02'), (2820, 2500, 'Issue not yet resolved. Hardware not in stock', 253, '2025-09-02 16:03'), (2821, 2503, 'our internet is working fine', 251, '2025-09-04 15:11'), (2822, 2505, 'it will take time replacement', 251, '2025-09-04 15:13'), (2823, 2504, 'Hardware issue will resolved shortly', 253, '2025-09-04 17:36'), (2824, 2506, 'Issue Resolved. New WPS installed.', 253, '2025-09-05 15:58'), (2825, 2506, 'Resolved', 492, '2025-09-05 16:12'), (2826, 2508, 'WPS application has reistalled', 253, '2025-09-07 14:45'), (2827, 2509, 'Issue resolved. New WPS installed.', 253, '2025-09-08 10:35'), (2828, 2509, 'Resolved', 204, '2025-09-08 17:05'), (2829, 2510, 'Issue has resolved', 253, '2025-09-09 17:45'), (2830, 2510, 'issue resoved', 228, '2025-09-09 17:46'), (2831, 2513, 'The issue has now been resolved', 205, '2025-09-10 09:02'), (2832, 2516, 'WPS application has installed', 253, '2025-09-10 16:35'), (2833, 2514, 'Global issue due to suspected fiber cuts on multiple undersea cable systems that carry internet traffic from India towards Europe and the USA East Coast. As a result, you may experience increased latency, packet loss, or slower internet speeds. ', 255, '2025-09-11 11:50'), (2834, 2512, 'Issue resolved. Harddisk power cable port interchanged.', 253, '2025-09-11 17:15'), (2835, 2511, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-11 17:15'), (2836, 2502, 'Issue resolved. Power cable checked.', 253, '2025-09-11 17:16'), (2837, 2501, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-11 17:18'), (2838, 2479, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-11 17:22'), (2839, 2480, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-11 17:22'), (2840, 2512, 'Mark resolved', 204, '2025-09-12 12:50'), (2841, 2517, 'issue has resolved', 253, '2025-09-16 22:29'), (2842, 2519, 'We will given the temporary solution', 253, '2025-09-16 22:29'), (2843, 2523, 'Issur has resolved', 253, '2025-09-16 22:30'), (2844, 2526, 'Now that issue has resolved ', 253, '2025-09-16 22:30'), (2845, 2527, 'after reset the network setting, it is working fine', 253, '2025-09-16 22:54'), (2846, 2528, 'WPS application has been installed', 253, '2025-09-17 04:35'), (2847, 2507, 'i check the network bsnl is working fine', 251, '2025-09-17 12:47'), (2848, 2530, 'i check the network bsnl is working fine', 251, '2025-09-17 12:53'), (2849, 2518, 'i check the network bsnl is working fine', 251, '2025-09-17 12:54'), (2850, 2515, 'i check the network bsnl is working fine', 251, '2025-09-17 12:54'), (2851, 2529, 'Issue not yet resolved. Mouse not in stock,', 253, '2025-09-18 14:04'), (2852, 2525, 'Issue resolved. Spare SSD was installed.', 253, '2025-09-18 14:04'), (2853, 2524, 'Issue resolved. New OS installed.', 253, '2025-09-18 14:05'), (2854, 2522, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-18 14:05'), (2855, 2520, 'Issue not yet resolved. Mouse not in Stock.', 253, '2025-09-18 14:06'), (2856, 2534, 'New WPS installed.', 253, '2025-09-18 14:06'), (2857, 2533, 'System No. CHCSM0040. OS corrupted. New OS installed.', 253, '2025-09-18 14:06'), (2858, 2525, 'issue resolved Thank you', 228, '2025-09-18 14:08'), (2859, 2478, 'Issue resolved. Spare Hard disk was installed.', 253, '2025-09-18 14:09'), (2860, 2478, 'ISSUE RESOLVED', 228, '2025-09-18 14:10'), (2861, 2505, 'Mouse double clicking issue, I checked and replaced new one Faulty serial number : HS121HB\r\nNew Serial Number: 2523AP97PGL8', 251, '2025-09-18 16:14'), (2862, 2535, 'Issue resolved. Chennai TATA ISP down issue.', 253, '2025-09-18 17:33'), (2863, 2536, 'Issue resolved. New WPS installed.', 253, '2025-09-18 17:33'), (2864, 2535, 'issue resolved thank you!', 228, '2025-09-18 17:36'), (2865, 2520, 'New mouse has been installed', 253, '2025-09-19 01:17'), (2866, 2537, 'Issue has resolved', 253, '2025-09-19 01:17'), (2867, 2538, 'After reset the network setting that issue has resolved', 253, '2025-09-19 04:08'), (2868, 2511, 'new mouse has installed', 253, '2025-09-19 04:11'), (2869, 2501, 'new mouse installed', 253, '2025-09-19 04:12'), (2870, 2499, 'new mouse has installed', 253, '2025-09-19 04:13'), (2871, 2464, 'issue has resolved', 253, '2025-09-19 04:14'), (2872, 2539, 'Issue resolved. network settings changed.', 253, '2025-09-19 10:10'), (2873, 2541, 'Issue resolved. Brightness adujusted.', 253, '2025-09-19 10:11'), (2874, 2542, 'Issue resolved. Brightness adujusted.', 253, '2025-09-19 10:11'), (2875, 2539, 'Issue notyet resolved. Network port issue.', 253, '2025-09-19 10:24'), (2876, 2543, 'Issue resolved. Bluetooth dongle issue. New Dongle installed.', 253, '2025-09-19 10:48'), (2877, 2544, 'Issue resolved. Headphone settings changed.', 253, '2025-09-19 10:49'), (2878, 2545, 'Issue resolved. Headphone setting changed.', 253, '2025-09-19 10:49'), (2879, 2541, 'Mark Resolved', 495, '2025-09-19 11:15'), (2880, 2542, 'Mark Resolved', 495, '2025-09-19 11:15'), (2881, 2539, 'Mark Resolved', 495, '2025-09-19 11:16'), (2882, 2546, 'New WPS installed.', 253, '2025-09-19 11:45'), (2883, 2543, 'resolved', 143, '2025-09-19 13:47'), (2884, 2543, 'resolved', 143, '2025-09-19 13:47'), (2885, 2547, 'WPS application has been reinstalled', 253, '2025-09-19 23:44'), (2886, 2548, 'WPS has reinstalled', 253, '2025-09-19 23:45'), (2887, 2549, 'Processor fan not work after clean the processor fan. Now it is working fine ', 253, '2025-09-19 23:46'), (2888, 2551, 'Issue resolved. New Mouse installed.', 253, '2025-09-22 14:11'), (2889, 2552, 'Application reinstalled', 253, '2025-09-23 01:10'), (2890, 2553, 'AWS application has been reinstalled ', 253, '2025-09-23 02:09'), (2891, 2555, 'Issue resolved. New WPS installed.', 253, '2025-09-23 12:47'), (2892, 2556, 'Issue resolved. Mail password changed and login.', 253, '2025-09-23 14:06'), (2893, 2556, 'ISSUE resolved', 228, '2025-09-23 14:27'), (2894, 2557, 'Issue resolved. New WPS installed.', 253, '2025-09-23 16:02'), (2895, 2557, 'Thank You', 97, '2025-09-23 16:21'), (2896, 2561, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-24 13:50'), (2897, 2561, 'Issue not yet resolved. Mouse not in stock.', 253, '2025-09-24 14:01'), (2898, 2562, 'Reinstalled the application', 253, '2025-09-25 00:09'), (2899, 2563, 'reinstallation has done', 253, '2025-09-25 00:09'), (2900, 2564, 'Now system is working', 253, '2025-09-25 00:10'), (2901, 2566, 'Issue resolved. new WPS installed.', 253, '2025-09-25 12:25'), (2902, 2566, 'Issue Resolved', 141, '2025-09-25 12:27'), (2903, 2567, 'Issue resolved. ', 253, '2025-09-25 12:53'), (2904, 2570, 'Issue resolved. new OS installed.', 253, '2025-09-26 14:25'), (2905, 2571, 'Issue resolved. New SSD installed.', 253, '2025-09-26 14:25'), (2906, 2571, 'Mark Resolved', 204, '2025-09-26 15:08'), (2907, 2572, 'Issue resolved. New WPS installed.', 253, '2025-09-26 15:34'), (2908, 2573, 'Issue resolved. New OS installed', 253, '2025-09-26 15:45'), (2909, 2572, 'Issue resolved', 227, '2025-09-26 15:48'), (2910, 2574, 'Issue resolved. New SMPS Installed.', 253, '2025-09-26 15:50'), (2911, 2574, 'Resolved', 85, '2025-09-26 15:52'), (2912, 2568, 'WPS application has been reinstalled', 253, '2025-09-27 03:41'), (2913, 2575, 'Issue resolved. New WPS installed.', 253, '2025-09-27 11:25'), (2914, 2579, 'issue has resolved', 253, '2025-09-28 03:33'), (2915, 2587, 'Issue resolved. New WPS installed.', 253, '2025-09-30 13:29'), (2916, 2588, 'Issue resolved. New WPS Installed.', 253, '2025-09-30 13:30'), (2917, 2589, 'issue resolved. New WPS installed.', 253, '2025-09-30 13:30'), (2918, 2585, 'Issue resolved. Power cable checked.', 253, '2025-09-30 13:31'), (2919, 2584, 'Issue resolved. SSD power cabled checked and adjusted.', 253, '2025-09-30 13:32'), (2920, 2577, 'Issue resolved.', 253, '2025-09-30 13:32'), (2921, 2576, 'Issue resolved. New WPS Installed.', 253, '2025-09-30 13:33'), (2922, 2576, 'issue resolved', 228, '2025-09-30 13:49'), (2923, 2577, 'issue resolved', 228, '2025-09-30 13:49'), (2924, 2584, 'issue resolved', 228, '2025-09-30 13:49'), (2925, 2585, 'issue resolved', 228, '2025-09-30 13:49'), (2926, 2559, 'Issue resolved. New WPS installed.', 253, '2025-09-30 15:02'), (2927, 2558, 'Issue resolved.', 253, '2025-09-30 15:03'), (2928, 2591, 'SSD Failure Will sent to warranty', 253, '2025-09-30 20:47'), (2929, 2592, 'New os has been installled', 253, '2025-10-01 04:42'), (2930, 2586, 'Issue not yet resolved.', 253, '2025-10-01 08:46'), (2931, 2594, 'Issue resolved. New WPS installed.', 253, '2025-10-01 16:12'), (2932, 2443, 'working fine', 110, '2025-10-02 09:49'), (2933, 2580, 'i check the system is motherboard issue, it will take to time replaced', 251, '2025-10-02 15:16'), (2934, 2596, 'i check the system motherboard RAM Slot issue, It will take time to replacement', 251, '2025-10-02 15:19'), (2935, 2595, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:19'), (2936, 2590, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:19'), (2937, 2540, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:20'); INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (2938, 2550, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:20'), (2939, 2554, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:20'), (2940, 2578, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:20'), (2941, 2569, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:21'), (2942, 2532, 'i check network TATA Network high latency and bsnl network is working', 251, '2025-10-02 15:21'), (2943, 2521, 'I Check the system replaced the new ssd , now is working fine', 251, '2025-10-02 15:22'), (2944, 2598, 'Issue resolved. New SSD installed.', 253, '2025-10-02 20:09'), (2945, 2599, 'Issue resolved. New OS Installed.', 253, '2025-10-02 20:10'), (2946, 2599, 'Resolved', 492, '2025-10-03 12:26'), (2947, 2598, 'Resolved', 492, '2025-10-03 12:26'), (2948, 2604, 'New SSD installed', 253, '2025-10-04 01:20'), (2949, 2558, 'issue resolved', 228, '2025-10-04 10:55'), (2950, 2559, 'issue resolved', 228, '2025-10-04 10:55'), (2951, 2603, 'SSD Failure Sent to warranty', 253, '2025-10-04 14:22'), (2952, 2606, 'Mouse sent to warranty temperorly new mouse installed from stock', 253, '2025-10-04 14:23'), (2953, 2560, 'Issue not yet resolved.', 253, '2025-10-04 14:25'), (2954, 2607, 'Mouse sent to warranty claim temperory mouse installed.', 253, '2025-10-04 14:29'), (2955, 2608, 'New Processor fan has been changed', 253, '2025-10-05 21:23'), (2956, 2609, 'WPS application reinstallation done', 253, '2025-10-05 21:46'), (2957, 2610, 'Monitore power issue now issue resolved\r\n', 253, '2025-10-05 21:46'), (2958, 2611, 'issue resolved', 253, '2025-10-06 00:22'), (2959, 2612, 'New SSD has been installed', 253, '2025-10-06 01:25'), (2960, 2601, 'I was on leave on 3rd October, and the issue was handled by the Salem IT team.', 255, '2025-10-06 12:55'), (2961, 2602, 'I was on leave on 3rd October, and the issue was handled by the Salem IT team', 255, '2025-10-06 12:55'), (2962, 2289, 'Mark resoved', 468, '2025-10-07 14:17'), (2963, 2614, 'WPS issue has resolved', 253, '2025-10-08 00:50'), (2964, 2615, 'WPS issue has resolved', 253, '2025-10-08 00:50'), (2965, 2616, 'AWS application has installed', 253, '2025-10-08 00:51'), (2966, 2505, 'resolved', 214, '2025-10-08 09:20'), (2967, 2617, 'I Check the system board issue, It will take time to replace', 251, '2025-10-08 10:40'), (2968, 2605, 'now internet working', 251, '2025-10-08 10:46'), (2969, 2600, 'now internet working', 251, '2025-10-08 10:47'), (2970, 2597, 'Now internet is working', 251, '2025-10-08 10:47'), (2971, 2597, 'now working fine', 110, '2025-10-08 10:48'), (2972, 2600, 'now working fine', 110, '2025-10-08 10:49'), (2973, 2605, 'now working fine', 110, '2025-10-08 10:49'), (2974, 2507, 'isue resolved', 111, '2025-10-08 11:01'), (2975, 2515, 'isue resolved', 111, '2025-10-08 11:01'), (2976, 2518, 'isue resolved', 111, '2025-10-08 11:01'), (2977, 2530, 'isue resolved', 111, '2025-10-08 11:02'), (2978, 2540, 'isue resolved', 111, '2025-10-08 11:02'), (2979, 2550, 'isue resolved', 111, '2025-10-08 11:02'), (2980, 2569, 'isue resolved', 111, '2025-10-08 11:03'), (2981, 2554, 'isue resolved', 111, '2025-10-08 11:03'), (2982, 2590, 'isue resolved', 111, '2025-10-08 11:04'), (2983, 2595, 'issue resolved', 111, '2025-10-08 11:04'), (2984, 2622, 'Issue resolved. O;ld Mouse dragging issue New Mouse installed.', 253, '2025-10-08 13:05'), (2985, 2613, 'Issue resolved. New WPS installed.', 253, '2025-10-08 13:06'), (2986, 2603, 'New SSD installed from warranty claim.', 253, '2025-10-08 13:06'), (2987, 2613, 'Mark resolved', 468, '2025-10-08 13:11'), (2988, 2619, 'i check and reinstall wps, now is working fine', 251, '2025-10-09 08:34'), (2989, 2623, 'I chceck the sysstem , mother board RAM Slot issue. it will take time to replace\r\n', 251, '2025-10-09 09:47'), (2990, 2621, 'I have checked the headphone, and the issue is due to a cut cable, which is not covered under warranty. It will take some time to get it replaced.', 251, '2025-10-09 09:51'), (2991, 2624, 'Issue resolved. Network Cable changed', 253, '2025-10-09 14:04'), (2992, 2626, 'Issue resolved. USB adapter installed.', 253, '2025-10-09 14:05'), (2993, 2627, 'Issue resolved. New WPS Installed.', 253, '2025-10-09 14:05'), (2994, 2628, 'Issue resolved. New WPS installed.', 253, '2025-10-09 14:15'), (2995, 2630, 'Issue resolved. New WPS installed.', 253, '2025-10-09 20:32'), (2996, 2631, 'Issue resolved. New WPS installed.', 253, '2025-10-09 20:32'), (2997, 2632, 'Issue resolved. New OS installed.', 253, '2025-10-09 20:34'), (2998, 2633, 'Issue resolved. New OS installed.', 253, '2025-10-09 20:34'), (2999, 2632, 'Resolved', 85, '2025-10-09 20:35'), (3000, 2634, 'Issue has resolved', 253, '2025-10-10 02:06'), (3001, 2620, 'It will take time to new one purchase', 251, '2025-10-10 08:55'), (3002, 2629, 'I check the system smps issue and board issue , it will take time to replace', 251, '2025-10-10 08:56'), (3003, 2636, 'Mouse (HS151HA) left click is not working properly, Repleced new mouse (2434AP0MSPK8)', 255, '2025-10-10 10:28'), (3004, 2637, 'NEw SMPS has been changed', 253, '2025-10-11 01:48'), (3005, 2642, 'i Check and new replaced mouse, new serial no 2523aprb3km8', 251, '2025-10-12 11:06'), (3006, 2646, 'i Check the keybaor some key not working , it will take time to Replace', 251, '2025-10-14 10:16'), (3007, 2644, 'Issue resolved WPS application was installed', 253, '2025-10-14 11:47'), (3008, 2607, 'New mouse has installed', 253, '2025-10-14 12:04'), (3009, 2607, 'issue resolved', 228, '2025-10-14 12:10'), (3010, 2643, 'issue has resolved', 253, '2025-10-14 18:43'), (3011, 2650, 'Issue resolved. New Mouse installed.', 253, '2025-10-14 21:59'), (3012, 2648, 'I check the system smps is buring is not cover warrenty , it will take time to replace', 251, '2025-10-15 09:21'), (3013, 2651, 'i chcek the mouse double click it will take time to replace', 251, '2025-10-15 09:22'), (3014, 2652, 'it will take time to replace', 251, '2025-10-15 09:23'), (3015, 2653, 'Issue has resolved', 253, '2025-10-15 15:09'), (3016, 2653, 'Resolved', 85, '2025-10-15 15:12'), (3017, 2654, 'Issue resolved New WPS installed.', 253, '2025-10-15 21:15'), (3018, 2561, 'New mouse has been installed', 253, '2025-10-16 12:17'), (3019, 2591, 'New SSD has been installed', 253, '2025-10-16 12:18'), (3020, 2560, 'System number chcsm0020 New mouse has installed', 253, '2025-10-16 12:19'), (3021, 2529, 'new mouse has installed', 253, '2025-10-16 12:19'), (3022, 2522, 'issue has resolved', 253, '2025-10-16 12:20'), (3023, 2480, 'issue has resolved', 253, '2025-10-16 12:21'), (3024, 2479, 'new mouse has installed ', 253, '2025-10-16 12:21'), (3025, 2561, 'Mouse Changed', 144, '2025-10-16 12:22'), (3026, 2488, 'new mouse has intalled', 253, '2025-10-16 12:22'), (3027, 2582, 'issue has resolved ', 253, '2025-10-16 12:25'), (3028, 2583, 'issue has resolved', 253, '2025-10-16 12:26'), (3029, 2591, 'issue resolved', 228, '2025-10-16 12:27'), (3030, 2560, 'issue resolved', 228, '2025-10-16 12:27'), (3031, 2529, 'issue resolved', 228, '2025-10-16 12:28'), (3032, 2522, 'issue resolved', 228, '2025-10-16 12:28'), (3033, 2480, 'issue resolved', 228, '2025-10-16 12:28'), (3034, 2479, 'issue resolved', 228, '2025-10-16 12:29'), (3035, 2661, 'I check the system Hdd Health weak , it will take time to replace', 251, '2025-10-16 12:45'), (3036, 2663, 'temporarily given the soluction', 253, '2025-10-17 11:09'), (3037, 2662, 'temporarily given the soluction', 253, '2025-10-17 11:09'), (3038, 2667, 'The Teams app is available on system', 253, '2025-10-17 11:45'), (3039, 2667, 'Resolved', 195, '2025-10-17 12:05'), (3040, 2668, 'Now temporarly given the solution', 253, '2025-10-18 12:08'), (3041, 2669, 'issue has resolved', 253, '2025-10-21 14:53'), (3042, 2668, 'Resolved', 492, '2025-10-22 09:18'), (3043, 2618, 'Resolved', 492, '2025-10-22 09:19'), (3044, 2670, 'Issue resolved', 253, '2025-10-22 18:11'), (3045, 2671, 'Issue resolved. New SMPS Installed.', 253, '2025-10-22 20:34'), (3046, 2672, 'Mother Board failure. Will resolve shortly.', 253, '2025-10-22 20:35'), (3047, 2673, 'Issue resolved.New WPS installed.', 253, '2025-10-23 04:45'), (3048, 2677, 'Issue has resolved after installed the WPS application', 253, '2025-10-23 18:51'), (3049, 2678, 'WPS application reinstalled ', 253, '2025-10-23 18:51'), (3050, 2681, 'Issue not yet resolved.', 253, '2025-10-24 04:45'), (3051, 2683, 'Currently not available inthe stock, will replace shortly', 253, '2025-10-24 13:43'), (3052, 2682, 'New keyboard has been installed ', 253, '2025-10-24 13:43'), (3053, 2685, 'Issue resolved.', 253, '2025-10-24 22:34'), (3054, 2686, 'Issue resolved. New WPS installed.', 253, '2025-10-24 22:34'), (3055, 2687, 'Issue resolved. New WPS installed.', 253, '2025-10-24 22:34'), (3056, 2688, 'Chrome and MS edge has been installed. Issue resolved', 253, '2025-10-24 22:35'), (3057, 2689, 'Issue resolved.', 253, '2025-10-24 22:39'), (3058, 2690, 'Issue resolved. New meterbox installed.', 253, '2025-10-25 02:49'), (3059, 2674, 'After new user installed. issue has resolved', 253, '2025-10-25 15:06'), (3060, 2696, 'after change network cable. Now it is working fine', 253, '2025-10-25 19:15'), (3061, 2697, 'Issue resolved. New OS installed.', 253, '2025-10-26 02:08'), (3062, 2698, 'Issue resolved. New WPS installed.', 253, '2025-10-26 02:08'), (3063, 2699, 'Issue resolved. SMPS failure NEw SMPS installed.', 253, '2025-10-26 02:09'), (3064, 2700, 'Issue resolved. New OS installed.', 253, '2025-10-26 02:50'), (3065, 2701, 'Issue resolved. New Network adapter installed.', 253, '2025-10-26 02:50'), (3066, 2693, 'I check the head phone damage , and also warrenty expired, it will take time to replaced', 251, '2025-10-26 16:46'), (3067, 2702, 'AWS application has been installed', 253, '2025-10-28 11:45'), (3068, 2704, 'issue resolved', 253, '2025-10-28 12:43'), (3069, 2705, 'issue resolved', 253, '2025-10-28 12:43'), (3070, 2691, 'issue has resolved', 253, '2025-10-28 12:46'), (3071, 2691, 'issue resolved', 228, '2025-10-28 13:18'), (3072, 2703, 'now the issue has cleared. kindly check and confirm', 253, '2025-10-28 18:16'), (3073, 2708, 'New keyboard has installed', 253, '2025-10-28 20:21'), (3074, 2709, 'Teams not Working', 517, '2025-10-28 21:25'), (3075, 2710, 'Issue resolved. network connection changed and MS teams Login successfully.', 253, '2025-10-28 21:35'), (3076, 2711, 'Issue resolved. New monitor installed from Spare.', 253, '2025-10-28 21:36'), (3077, 2712, 'Issue resolved. New OS installed.', 253, '2025-10-28 21:36'), (3078, 2714, 'Issue resplved. New WPS installed.', 253, '2025-10-28 22:49'), (3079, 2713, 'Issue resolved. New WPS installed.', 253, '2025-10-28 22:49'), (3080, 2707, 'Now the issue issue has resolved. Kindly check and update the status', 253, '2025-10-29 12:10'), (3081, 2676, 'now the issue has resolved', 253, '2025-10-29 12:11'), (3082, 2640, 'issue has resolved\r\n', 253, '2025-10-29 12:12'), (3083, 2715, 'Replaced the new SSD. Now system working properly. Please check and close the ticket.', 743, '2025-10-29 15:33'), (3084, 2716, 'WPS installation has benn completed. Please check and close the ticket.', 743, '2025-10-29 15:33'), (3085, 2717, 'WPS installation hgas been completed. Please check and close the ticket.', 743, '2025-10-29 15:34'), (3086, 2718, 'Issue resolved. New WPS installed.', 253, '2025-10-29 22:41'), (3087, 2719, 'Issue resolved. new processor fan installed.', 253, '2025-10-30 03:02'), (3088, 2721, 'WPS installation has been completed. Please check and close the ticket.', 743, '2025-10-30 13:21'), (3089, 2720, 'now the issue has resolved', 253, '2025-10-30 16:46'), (3090, 2722, 'Storage has been increased ', 253, '2025-10-30 17:35'), (3091, 2722, 'Resolved', 195, '2025-10-30 17:35'), (3092, 2723, 'Currently not available in the mouse onces available will replace', 253, '2025-10-30 18:31'), (3093, 2724, 'Mail signature has been updated', 253, '2025-10-30 18:34'), (3094, 2725, 'Issue resolved. New processor fan installed.', 253, '2025-10-31 01:02'), (3095, 2726, 'Issue resolved. New SSD installed.', 253, '2025-10-31 01:02'), (3096, 2728, 'SATA cabele issue. i have checked and replaced it. now working properly. Please check and close the ticket.', 743, '2025-10-31 09:17'), (3097, 2729, 'Internet issue resolved. Please close the ticket', 743, '2025-10-31 15:02'), (3098, 2732, 'Power cable issue. checked and replaced . Please close the ticket.', 743, '2025-10-31 16:05'), (3099, 2731, 'Keyboard has been replaced.Please close the ticket.', 743, '2025-10-31 16:08'), (3100, 2727, 'issue now has resolved', 253, '2025-10-31 18:16'), (3101, 2733, 'I have inform to our IT will check and update to you', 253, '2025-10-31 22:00'), (3102, 2734, 'New SMPs has been installed\r\n', 253, '2025-10-31 22:01'), (3103, 2735, 'Hard disk issue I have temporarily resolve will replcae new hard disk shortly', 253, '2025-10-31 22:03'), (3104, 2736, 'after cable crimping iss has resolved', 253, '2025-11-01 12:14'), (3105, 2736, 'Resolved', 467, '2025-11-01 12:17'), (3106, 2728, 'Resolved', 492, '2025-11-01 15:11'), (3107, 2720, 'Resolved', 492, '2025-11-01 15:12'), (3108, 2737, 'Mouse ( HS341HA) left click issue, the issue is resolved after Repleced new mouse (2434AP0MCKU8).', 255, '2025-11-01 15:32'), (3109, 2738, 'Issue resolved. New WPS installed.', 253, '2025-11-02 02:28'), (3110, 2739, 'Issue resolved. New WPS installed.', 253, '2025-11-02 02:28'), (3111, 2740, 'Issue resolved. New WPS installed.', 253, '2025-11-02 02:29'), (3112, 2741, 'New mouse has installed', 253, '2025-11-02 20:37'), (3113, 2742, 'HDD slowness issue.', 253, '2025-11-03 04:04'), (3114, 2743, 'WPS application reinstalled', 253, '2025-11-03 15:59'), (3115, 2750, 'Issue resolved. New WPS installed.', 253, '2025-11-04 23:00'), (3116, 2751, 'Issue resolved.', 253, '2025-11-04 23:00'), (3117, 2752, 'Issue resolved. newWPS installed.', 253, '2025-11-05 00:36'), (3118, 2729, 'issue resolved', 228, '2025-11-05 09:08'), (3119, 2707, 'issue resolved', 228, '2025-11-05 09:08'), (3120, 2676, 'issue resolved', 228, '2025-11-05 09:08'), (3121, 2747, 'issue resolved', 228, '2025-11-05 09:09'), (3122, 2746, 'issue resolved', 228, '2025-11-05 09:09'), (3123, 2748, 'I have checked the mouse; it is working properly now. If the issue occurs again, we will replace the mouse.', 743, '2025-11-05 09:29'), (3124, 2753, 'Edge has been installed . PLease check and close the ticket.', 743, '2025-11-05 10:47'), (3125, 2753, 'Resolved', 492, '2025-11-05 11:39'), (3126, 2749, 'WPS application reinstallation done', 253, '2025-11-05 12:27'), (3127, 2749, 'Mark Resolved', 141, '2025-11-05 12:27'), (3128, 2754, 'Issue resolved. New WPS inatalled.', 253, '2025-11-06 04:56'), (3129, 2756, 'WPS installation has been done. PLease check and close the ticket.', 743, '2025-11-06 10:30'), (3130, 2758, 'Issue resolved. New WPS installed.', 253, '2025-11-07 01:04'), (3131, 2759, 'Issue resolved. New WPS installed.', 253, '2025-11-07 02:42'), (3132, 2760, 'WPS installation has been completed. Please check and close the ticket.', 743, '2025-11-07 09:08'), (3133, 2762, 'Issue resolved. New WPS installed.', 253, '2025-11-08 04:17'), (3134, 2763, 'Issue resolved. New WPS installed.', 253, '2025-11-08 05:08'), (3135, 2764, 'WPS installation has been done. PLease close the ticket.', 743, '2025-11-08 09:26'), (3136, 2766, 'WPS installation has been done. Please close the ticket.', 743, '2025-11-08 09:26'), (3137, 2767, 'WPS installation has been done. Please close the ticket.', 743, '2025-11-08 09:27'), (3138, 2768, 'WPS installation has been done. Please close the ticket.', 743, '2025-11-08 09:27'), (3139, 2765, 'ISP line has been change. Please check and close the ticket.', 743, '2025-11-08 09:31'), (3140, 2765, 'issue resolved', 228, '2025-11-08 12:44'), (3141, 2640, 'issue resolved', 228, '2025-11-08 12:45'), (3142, 2769, 'Issue has resolved', 253, '2025-11-08 17:11'), (3143, 2160, 'resolved', 132, '2025-11-09 14:16'), (3144, 2770, 'the issue was resolved', 253, '2025-11-09 14:18'), (3145, 2770, 'resolved', 132, '2025-11-09 14:18'), (3146, 2771, 'The application has been reinstalled', 253, '2025-11-09 14:18'), (3147, 2771, 'resolved', 132, '2025-11-09 14:19'), (3148, 2772, 'Issue resolved. New WPS installed.', 253, '2025-11-10 13:47'), (3149, 2774, 'Issue resolved.', 253, '2025-11-10 19:12'), (3150, 2775, 'Issue resolved. SMPS failure found New SMPS installed.', 253, '2025-11-10 19:35'), (3151, 2776, 'It was in HDD issue. it take time for SSD replacement.', 743, '2025-11-10 23:11'), (3152, 2777, 'Issue resolved. New WPS installed.', 253, '2025-11-12 10:22'), (3153, 2779, 'clear the DNS cache memory now working fine', 253, '2025-11-12 20:33'), (3154, 2780, 'AWS has been re-installed. Please check and close the ticket.', 743, '2025-11-12 21:48'), (3155, 2781, 'WPS installation has been done. Please close the ticket.', 743, '2025-11-12 22:12'), (3156, 2782, 'Issue resolved. New OS installed.', 253, '2025-11-13 09:13'), (3157, 2783, 'Issue resolved. new WPS installed.', 253, '2025-11-13 09:14'), (3158, 2784, 'Issue not yet resolved.', 253, '2025-11-13 09:14'), (3159, 2785, 'Issue resolved. Boot options changed.', 253, '2025-11-13 09:14'), (3160, 2786, 'Issue resolved. New SSD installed.', 253, '2025-11-13 16:10'), (3161, 2787, 'Hard disk was failured. Will resolved the issue shortly', 253, '2025-11-13 19:58'), (3162, 2788, 'Meter box checked and re-installed. Please check and update.', 743, '2025-11-14 21:21'), (3163, 2789, 'WPS installation has been completed. Please check and close the ticket.', 743, '2025-11-14 23:49'), (3164, 2790, 'VPN configuration has been done. Please check and close the ticket.', 743, '2025-11-14 23:56'), (3165, 2791, 'Issue resolved', 253, '2025-11-15 15:55'), (3166, 2792, 'Issue resolved. New WPS installed.', 253, '2025-11-17 10:49'), (3167, 2793, 'POwer cable issue. i have checked and replaced the New power cable. Please check and close the ticket.', 743, '2025-11-17 21:04'), (3168, 2795, 'Checked and re-fix the setting. now working properly. Please check and close the ticket.', 294, '2025-11-17 23:04'), (3169, 2776, 'It was in HDD issue. it take time for SSD replacement.', 743, '2025-11-18 02:57'), (3170, 2796, 'Issue resolved. New WPS installed.', 253, '2025-11-18 10:17'), (3171, 2797, 'issue has resolved', 253, '2025-11-18 21:38'), (3172, 2798, 'Issue resolved.', 253, '2025-11-19 15:49'), (3173, 2799, 'Issue resolved. New WPS isntalled.', 253, '2025-11-20 09:47'), (3174, 2800, 'Issue resolved.', 253, '2025-11-20 10:09'), (3175, 2801, 'Issue resolved.', 253, '2025-11-20 16:58'), (3176, 2802, 'Issue resolved New WPS installed.', 253, '2025-11-21 13:22'), (3177, 2802, 'issue resolved', 228, '2025-11-21 15:12'), (3178, 2692, 'issue resolved', 228, '2025-11-21 15:12'), (3179, 2800, 'Resolved', 467, '2025-11-22 12:13'), (3180, 2806, 'Issue resolved.', 253, '2025-11-22 13:24'), (3181, 2805, 'Issue resolved. New WPS installed.', 253, '2025-11-22 13:35'), (3182, 2804, 'Issue resolved', 253, '2025-11-22 13:51'), (3183, 2806, 'Resolved', 467, '2025-11-22 14:09'), (3184, 2805, 'Resolved', 467, '2025-11-22 14:10'), (3185, 2807, 'Checked and found RAM issue, issue was resolved after repleced RAM', 255, '2025-11-22 16:24'), (3186, 2808, 'Issue has resolved\r\n', 253, '2025-11-22 19:26'), (3187, 2808, 'Issue has resolved', 143, '2025-11-23 09:22'), (3188, 2809, 'Reinstalled the WPS application', 253, '2025-11-23 11:04'), (3189, 2810, 'reinstalled the WPS application\r\n', 253, '2025-11-23 14:30'), (3190, 2811, 'Issue resolved. New OS installed.', 253, '2025-11-24 10:51'), (3191, 2812, 'Issue not yet resolved.', 253, '2025-11-24 13:16'), (3192, 2813, 'Issue not yet resolved.', 253, '2025-11-24 13:17'), (3193, 2814, 'Issue not yet resolved.', 253, '2025-11-24 13:18'), (3194, 2815, 'Issue not yet resolved.', 253, '2025-11-24 13:19'), (3195, 2816, 'Issue not yet resolved.', 253, '2025-11-24 13:19'), (3196, 2817, 'Windows profile recreated and meterbox re-installed.Please check and close the ticket', 743, '2025-11-24 22:04'), (3197, 2818, 'Power cable loosu connection issue. now system working properly check and close the ticket.', 743, '2025-11-25 00:41'), (3198, 2819, 'Issue resolved. New WPS installed.', 253, '2025-11-25 08:13'), (3199, 2820, 'Dear Madam, Testing Completed', 253, '2025-11-25 18:38'), (3200, 2821, 'resolved\r\n', 253, '2025-11-25 18:48'), (3201, 2822, 'issue resolved', 253, '2025-11-25 21:18'), (3202, 2822, 'ok', 626, '2025-11-25 21:18'), (3203, 2824, 'resolved', 253, '2025-11-25 21:22'), (3204, 2825, 'resolved', 253, '2025-11-25 21:28'), (3205, 2830, 'Issue resolved.', 579, '2025-11-26 09:29'), (3206, 2831, 'Issue resolved. New WPS installed.', 579, '2025-11-26 09:29'), (3207, 2832, 'Issue resolved. New WPS installed.', 579, '2025-11-26 09:29'), (3208, 2833, 'Issue resolved. New WPS installed.', 579, '2025-11-26 09:30'), (3209, 2834, 'Issue resolved. MS Teams Authentication has been configured in Buisness Mobile.', 579, '2025-11-26 10:46'), (3210, 2835, 'Issue resolved. New WPS installed.', 579, '2025-11-26 11:37'), (3211, 2836, 'Issue resolved.', 579, '2025-11-26 14:46'), (3212, 2836, 'Issue has resolved ', 143, '2025-11-26 15:59'), (3213, 2838, 'Issue not yet resolved. New Mouse not in stock', 579, '2025-11-27 08:16'), (3214, 2837, 'Issue not yet resolved. New mouse not in stock. change the system temperarily.', 253, '2025-11-27 09:04'), (3215, 2839, 'issue resolved. New WPS installed.', 579, '2025-11-27 09:41'), (3216, 2840, 'Issue not yet resolved. SSD failure sent to warranty claim.', 579, '2025-11-27 09:58'), (3217, 2804, 'Issue not yet resolved. SSD failure ', 253, '2025-11-27 10:16'), (3218, 2842, 'Now resolved the slowness issue. Kindly check and update', 253, '2025-11-27 17:40'), (3219, 2843, 'New mouse has been replaced. Please check and close the ticket.', 743, '2025-11-27 23:30'), (3220, 2845, 'Now the issue has resolved. Kindly check and update the status', 253, '2025-11-28 11:41'), (3221, 2846, 'New mouse has installed', 253, '2025-11-28 11:56'), (3222, 2813, 'New mouse has installed', 253, '2025-11-28 12:05'), (3223, 2813, 'Mark Resolved', 232, '2025-11-28 12:16'), (3224, 2848, 'WPS new version has been installed\r\n', 253, '2025-11-28 15:30'), (3225, 2849, 'Now the slowness issue resolved', 253, '2025-11-28 15:30'), (3226, 2844, 'new mouse has installed\r\n', 253, '2025-11-28 15:31'), (3227, 2847, 'Again the issue will faced pls raise the complaint', 253, '2025-11-28 15:37'), (3228, 2850, 'Issue resolved. New Mose installed.', 579, '2025-11-29 12:02'), (3229, 2849, 'issue resolved', 228, '2025-11-29 14:48'), (3230, 2851, 'Issue has resolved pls check and update', 253, '2025-11-29 15:16'), (3231, 2852, 'Issue resolved', 253, '2025-11-29 15:16'), (3232, 2851, 'Mark Resolved', 468, '2025-11-29 16:22'), (3233, 2853, 'now issue has resolve. I am also 20 mint using that system. It is working fine', 253, '2025-11-29 18:32'), (3234, 2854, 'issue has resolved', 253, '2025-11-30 16:03'), (3235, 2856, 'WPS has been installed.Please check and close the ticket.', 743, '2025-12-01 01:22'), (3236, 2791, 'Resolved', 492, '2025-12-01 11:49'), (3237, 2859, 'Issue resolved. New WPS installed.', 579, '2025-12-01 12:21'), (3238, 2860, 'Issue resolved. Boot options changed.', 579, '2025-12-01 12:23'), (3239, 2859, 'Thank You ', 91, '2025-12-01 13:39'), (3240, 2858, 'Issue resolved. New chrome and edge installed. and time zone updated.', 579, '2025-12-01 14:10'), (3241, 2861, 'POwer cable issue. i have checked and replaced. now working properly. Please check and close the ticket.', 743, '2025-12-01 23:13'), (3242, 2857, 'issue has resolved', 253, '2025-12-02 08:44'), (3243, 2855, 'issue has resolved', 253, '2025-12-02 08:44'), (3244, 2862, 'Double click issue mouse (HS228HA), Changed the mouse (Sn-2204HS08HL58)', 255, '2025-12-02 12:12'), (3245, 2863, 'New WPS Application has been installed', 253, '2025-12-02 13:03'), (3246, 2852, 'Resolved', 457, '2025-12-02 13:04'), (3247, 2857, 'Resolved', 457, '2025-12-02 13:04'), (3248, 2863, 'issue resolved', 662, '2025-12-02 13:06'), (3249, 2864, 'Teams login granded. Kindly update the status', 253, '2025-12-02 13:09'), (3250, 2866, 'Issue resolved.', 579, '2025-12-02 23:16'), (3251, 2855, 'Issue Resolved', 673, '2025-12-03 12:09'), (3252, 2867, 'Checked and re-fix the issue. Please check close the ticket.', 743, '2025-12-03 22:25'), (3253, 2868, 'It was a profile issue. I have created a new profile, and now it is working properly. Please check and close the ticket.', 743, '2025-12-04 00:54'), (3254, 2870, 'now I have changed another IPS. Kindly update the status', 253, '2025-12-04 09:49'), (3255, 2870, 'issue resolved', 228, '2025-12-04 10:09'), (3256, 2865, 'issue has resolved', 253, '2025-12-04 10:13'), (3257, 2869, 'Issue not yet resolved. SSD failure sent to warranty.', 579, '2025-12-04 12:50'), (3258, 2871, 'WPS update has been done. Please check and close the ticket.', 743, '2025-12-05 01:08'), (3259, 2872, 'now the issue has resolved. Kindly update the status', 253, '2025-12-06 11:52'); -- -------------------------------------------------------- -- -- Table structure for table `customer_details` -- CREATE TABLE `customer_details` ( `id` int(11) NOT NULL, `customer_id` varchar(30) NOT NULL, `name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `username` text NOT NULL, `password` text NOT NULL, `email` varchar(200) NOT NULL, `address` longtext CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `contact_number` varchar(12) NOT NULL, `menu_list` varchar(200) NOT NULL DEFAULT '39,40,41,44,86,87', `reminder_months` varchar(2) NOT NULL, `service_history` longtext CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `customer_doc_name` varchar(500) NOT NULL, `app_status` varchar(1) NOT NULL, `category_customer` varchar(1) NOT NULL, `created_date` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(), `last_service_date` date NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -------------------------------------------------------- -- -- Table structure for table `department` -- CREATE TABLE `department` ( `id` int(255) NOT NULL, `dept_name` varchar(255) NOT NULL, `dept_id` varchar(255) NOT NULL, `status` varchar(11) CHARACTER SET utf16 COLLATE utf16_general_ci NOT NULL, `created_at` date NOT NULL, `updated_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `department` -- INSERT INTO `department` (`id`, `dept_name`, `dept_id`, `status`, `created_at`, `updated_at`) VALUES (12, 'MSA', 'MSA', 'Active', '2024-06-17', '2024-09-17 13:17:07'), (15, 'Cardio', 'Cardio', 'Active', '2024-06-19', '2024-09-17 16:11:28'), (16, 'Zyw', 'Zyw', 'Active', '2024-06-19', '2024-09-17 16:11:37'), (17, 'DMS', 'DMS', 'Active', '2024-06-19', '2024-09-17 16:11:14'), (22, 'Domst', 'Domst', 'Active', '2024-06-20', '2024-09-17 16:12:07'), (23, 'QC vendor', 'QC vendor', 'Active', '2024-06-20', '2024-09-17 16:16:05'), (24, 'EDU', 'EDU', 'Active', '2024-06-20', '2024-09-17 16:12:41'), (25, 'OPS', 'OPS', 'Active', '2024-06-20', '2024-09-17 16:12:56'), (26, 'IT', 'IT', 'Active', '2024-06-20', '2024-09-17 16:13:05'), (27, 'Acc. & Admin', 'Acc. & Admin', 'Active', '2024-06-20', '2024-09-17 16:13:46'), (28, 'TAM', 'TAM', 'Active', '2024-06-20', '2024-09-17 16:13:56'), (29, 'BD', 'BD', 'Active', '2024-06-20', '2024-09-17 16:14:13'), (30, 'Marketing & Comm.', 'Marketing & Comm.', 'Active', '2024-06-20', '2024-09-17 16:14:42'), (33, 'EDU & QC', 'EDU & QC', 'Active', '2024-07-10', '2024-09-17 16:16:59'), (34, 'Leadership', 'Leadership', 'Active', '2024-07-10', '2024-09-17 16:17:14'), (35, 'Cardio - JP', 'Cardio - JP', 'Active', '2024-09-17', '2024-09-17 10:47:59'), (36, 'Pharmacy', 'Pharmacy', 'Active', '2024-09-21', '2024-09-21 02:58:41'); -- -------------------------------------------------------- -- -- Table structure for table `description` -- CREATE TABLE `description` ( `id` int(11) NOT NULL, `issue_name` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `description` -- INSERT INTO `description` (`id`, `issue_name`, `created_at`) VALUES (5, 'Test description', '2024-06-19 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `device` -- CREATE TABLE `device` ( `id` int(11) NOT NULL, `device_name` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `device` -- INSERT INTO `device` (`id`, `device_name`, `created_at`) VALUES (5, 'Monitor', '2024-06-14 00:00:00'), (6, 'Mouse', '2024-06-14 00:00:00'), (7, 'Keyboard', '2024-06-14 00:00:00'), (9, 'Headphone', '2024-06-14 00:00:00'), (10, 'Webcam', '2024-06-14 00:00:00'), (11, 'Land Line', '2024-06-14 00:00:00'), (12, 'Mobile', '2024-06-14 00:00:00'), (13, 'Laptop', '2024-06-14 00:00:00'), (14, 'Desktop', '2024-06-14 00:00:00'), (15, 'SIM card', '2024-06-14 00:00:00'), (17, 'Skype', '2024-06-14 00:00:00'), (18, 'AWS', '2024-06-14 00:00:00'), (19, 'Viscosity', '2024-06-14 00:00:00'), (20, 'WPS', '2024-06-14 00:00:00'), (21, 'Zoom', '2024-06-14 00:00:00'), (22, 'Remote Connection', '2024-06-14 00:00:00'), (23, 'PDF Editor', '2024-06-14 00:00:00'), (24, 'Network', '2024-06-14 00:00:00'), (25, 'New Software Installation', '2024-06-14 00:00:00'), (26, 'HW meterBOX', '2024-06-20 00:00:00'), (27, 'HW Connect - Mobile', '2024-06-20 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `location` -- CREATE TABLE `location` ( `id` int(11) NOT NULL, `location` varchar(255) NOT NULL, `location_id` varchar(255) NOT NULL, `status` varchar(255) NOT NULL, `created_at` date NOT NULL, `updated_at` datetime(6) NOT NULL DEFAULT current_timestamp(6) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `location` -- INSERT INTO `location` (`id`, `location`, `location_id`, `status`, `created_at`, `updated_at`) VALUES (11, 'Chennai', 'HWCH', '', '2024-06-17', '2024-06-22 12:47:16.000000'), (12, 'Salem', 'HWSM', '', '2024-06-19', '2024-06-19 07:00:27.590364'), (13, 'Delhi', 'HWDL', '', '2024-06-19', '2024-06-19 07:00:40.150132'), (14, 'Bengaluru', 'HWBL', '', '2024-06-20', '2024-06-20 03:47:12.013861'), (15, 'Mumbai', 'HWMB', '', '2024-06-20', '2024-06-20 03:47:27.915444'); -- -------------------------------------------------------- -- -- Table structure for table `status` -- CREATE TABLE `status` ( `status_id` int(10) NOT NULL, `status_name` text NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `status` -- INSERT INTO `status` (`status_id`, `status_name`, `created_at`, `created_by`) VALUES (1, 'Acknowledged', '2019-10-01', 1), (2, 'Return with query', '2019-10-01', 1), (3, 'Mark Resolved', '2019-10-01', 1), (4, 'Return', '2019-10-01', 1), (5, 'cancel', '2019-10-01', 1); -- -------------------------------------------------------- -- -- Table structure for table `subject` -- CREATE TABLE `subject` ( `id` int(11) NOT NULL, `subject_issue` varchar(255) NOT NULL, `created_at` date NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `subject` -- INSERT INTO `subject` (`id`, `subject_issue`, `created_at`) VALUES (5, 'External Error Log', '2024-06-19'), (6, 'Missed Notification Alert', '2024-06-19'), (7, 'External Feedback', '2024-06-19'), (8, 'RCA and CAP for external quality score', '2024-06-19'), (9, 'Performance Improvement Plan', '2024-06-19'), (10, 'Others', '2024-06-21'); -- -------------------------------------------------------- -- -- Table structure for table `techstatus` -- CREATE TABLE `techstatus` ( `id` int(11) NOT NULL, `status` varchar(255) NOT NULL, `created_at` datetime NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `techstatus` -- INSERT INTO `techstatus` (`id`, `status`, `created_at`) VALUES (8, 'Acknowledgement', '2024-03-19 00:00:00'), (9, 'Inprogress with Query', '2024-03-19 00:00:00'), (10, 'Resolved', '2024-03-19 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `ticket` -- CREATE TABLE `ticket` ( `ticket_id` int(11) NOT NULL, `ticket_number` text DEFAULT NULL, `user_id` varchar(30) DEFAULT NULL, `name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `contact_person` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `sla` varchar(255) DEFAULT NULL, `supervisor` varchar(255) DEFAULT NULL, `subject` varchar(250) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `branch` int(10) DEFAULT NULL, `issue_desc` text CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `company_name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `system` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `device_location` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `contact_number` varchar(12) DEFAULT NULL, `address` varchar(1000) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `email` varchar(200) DEFAULT NULL, `file_path` varchar(250) DEFAULT NULL, `request_date` date DEFAULT NULL, `issue_status` int(10) NOT NULL, `assigned_staff_id` varchar(30) NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL, `updated_at` varchar(20) NOT NULL, `updated_by` text NOT NULL, `location` varchar(255) DEFAULT NULL, `department` varchar(255) DEFAULT NULL, `technician` varchar(255) DEFAULT NULL, `status_reason` varchar(1000) DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `ticket` -- INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (406, 'TCN0406', '262', 'Ramya Agilan', NULL, '1', '9', 'test', NULL, 'test', NULL, 'AWS', NULL, '', NULL, 'ramyaagilan@chcgroup.in', NULL, '2024-06-27', 7, '296,9', '2024-06-27 03:32', 262, '2024-10-18 13:01', 'Selva M', 'HWCH', 'HW-ACC', '296', 'The ticket was created for testing purpose'), (412, 'TCN0412', '248', 'S Prabakaran', NULL, NULL, NULL, 'Not working', NULL, 'Not working', NULL, 'Desktop', NULL, '', NULL, 'prabakaran@chcgroup.in', NULL, '2024-07-08', 1, '294,', '2024-07-08 03:51', 248, '2024-07-08 03:51', 'S Prabakaran', 'HWCH', NULL, '294', NULL), (413, 'TCN0413', '248', 'S Prabakaran', NULL, NULL, 'null', 'Not working', NULL, 'Not working', NULL, 'Laptop', NULL, '', NULL, 'prabakaran@chcgroup.in', NULL, '2024-07-09', 3, '294,null', '2024-07-09 04:44', 248, '2024-07-09 04:46', 'S Prabakaran', 'HWCH', NULL, '294', NULL), (415, 'TCN0415', '297', 'Manager', NULL, '1', NULL, 'External Error Log', NULL, 'test', NULL, 'AWS', NULL, '0', NULL, 'dextrawebdeveloper@gmail.com', 'c2 (1).png', '2024-07-10', 7, '296,', '2024-07-10 02:03', 297, '2024-10-18 13:04', 'Selva M', 'HWCH', 'HW-ACC', '296', 'This ticket is created for testing purpose'), (418, 'TCN0418', '3', 'Sham V', NULL, NULL, 'undefined', 'Auto close of AWS', NULL, 'After opening AWS and working in the MSA software suddenly AWS closed automatically', NULL, 'AWS', NULL, '0', NULL, 'vsham@chcgroup.in', NULL, '2024-07-11', 3, '294,undefined', '2024-07-11 11:50', 3, '2024-07-14 02:09', 'Sham V', 'HWCH', NULL, '294', NULL), (419, 'TCN0419', '10', 'Sudev M', NULL, NULL, 'undefined', 'Hard to use', NULL, 'Hard to type ,sometime keys get stuck.', NULL, 'Keyboard', NULL, '', NULL, 'msudev@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 07:35', 10, '2024-08-08 08:29', 'Sudev M', 'HWCH', NULL, '294', NULL), (420, 'TCN0420', '114', 'Sneha P', NULL, NULL, 'undefined', 'Facing slowness', NULL, 'Facing slowness in every 10 mins once', NULL, 'Network', NULL, '', NULL, 'psneha@chcgroup.in', 'Screenshot 2024-07-13 092639.png', '2024-07-13', 3, '294,undefined', '2024-07-13 09:29', 114, '2024-07-13 09:47', 'Sneha P', 'HWCH', NULL, '294', NULL), (421, 'TCN0421', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel not working ', NULL, 'Unable to edit excel', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 09:34', 116, '2024-09-13 09:49', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (422, 'TCN0422', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Skype password is wrong', NULL, 'Skype', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 10:39', 264, '2024-07-13 12:05', 'Jyothi V', 'HWCH', NULL, '294', NULL), (423, 'TCN0423', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Outlook not working', NULL, 'Mails not send and receive', NULL, 'Outlook ', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 10:40', 264, '2024-07-13 12:05', 'Jyothi V', 'HWCH', NULL, '294', NULL), (424, 'TCN0424', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Headphone not working', NULL, 'Headphone not working in skype', NULL, 'Headphone', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 12:01', 218, '2024-07-13 12:03', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (425, 'TCN0425', '172', 'Harish ', NULL, NULL, 'undefined', 'Can\'t edit Excel sheet', NULL, 'Showing Read Only mode', NULL, 'WPS', NULL, '', NULL, 'rharish@chcgroup.in', 'Readonly.jpg', '2024-07-13', 3, '294,undefined', '2024-07-13 12:04', 172, '2024-07-13 12:45', 'Harish ', 'HWCH', NULL, '294', NULL), (426, 'TCN0426', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'By mistake heaphone was cut ', NULL, 'By mistakenly headphone was broken from main system by moving from one place to another place for doubt clarification, it stucked in my leg and suddenly head part of the headphone was broken . Hereafter this will not repeat again , I will handle carefully while seated on main system. Kindly check out this and do the needful.', NULL, 'Headphone', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 03:24', 220, '2024-07-14 09:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (427, 'TCN0427', '112', 'Sanjana', NULL, NULL, 'undefined', 'EXCEL not working', NULL, 'WPS asking sign in. Unable to edit.', NULL, 'WPS', NULL, '', NULL, 'sanjanal@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 08:51', 112, '2024-07-14 09:05', 'Sanjana', 'HWCH', NULL, '294', NULL), (428, 'TCN0428', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Excel not working', NULL, 'WPS asking sign in. i can\'t able to edit.', NULL, 'WPS', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 08:58', 121, '2024-07-14 09:06', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (429, 'TCN0429', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'Mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 12:28', 221, '2024-07-14 13:46', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (430, 'TCN0430', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Escalating for system slowness', NULL, 'The system too slow while processing', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-17', 3, '294,undefined', '2024-07-17 09:53', 243, '2024-07-27 07:58', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (431, 'TCN0431', '110', 'Preethi S', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-17', 3, '294,undefined', '2024-07-17 02:43', 110, '2024-08-08 09:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (432, 'TCN0432', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', 'Brwosing error.png', '2024-07-20', 3, '294,null', '2024-07-20 08:39', 2, '2024-07-20 16:12', 'Gayathri M', 'HWCH', NULL, '294', NULL), (433, 'TCN0433', '214', 'Aruna P', NULL, NULL, 'undefined', 'System getting auto restart', NULL, 'System auto restarted. Kindly check ', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 10:58', 214, '2024-07-20 11:09', 'Aruna P', 'HWCH', NULL, '294', NULL), (434, 'TCN0434', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness issue', NULL, 'facing slowness in all systems', NULL, 'Network', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 12:54', 111, '2024-07-20 13:54', 'Adel Queen', 'HWCH', NULL, '294', NULL), (435, 'TCN0435', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'Mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 01:24', 221, '2024-07-20 01:41', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (436, 'TCN0436', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Facing breaking issue', NULL, 'Facing breaking issue since 12.30 pm', NULL, 'Network', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 01:39', 220, '2024-07-20 01:58', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (437, 'TCN0437', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-21', 3, '294,null', '2024-07-21 08:42', 2, '2024-07-21 15:22', 'Gayathri M', 'HWCH', NULL, '294', NULL), (438, 'TCN0438', '217', 'D Srinathi', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'System not power on', NULL, 'Desktop', NULL, '', NULL, 'dsrinathi@chcgroup.in', NULL, '2024-07-21', 3, '294,undefined', '2024-07-21 10:02', 217, '2024-07-21 10:12', 'D Srinathi', 'HWCH', NULL, '294', NULL), (439, 'TCN0439', '213', 'T Dhivya', NULL, NULL, 'undefined', 'Connect issue', NULL, 'not able download and process the scan', NULL, 'HW Connect - Mobile', NULL, '', NULL, 'tdhivya@chcgroup.in', NULL, '2024-07-22', 3, '294,undefined', '2024-07-22 12:29', 213, '2024-07-23 09:06', 'T Dhivya', 'HWCH', NULL, '294', NULL), (440, 'TCN0440', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to edit', NULL, 'Not able to edit ppt without signing in', NULL, 'WPS', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 08:27', 2, '2024-07-23 13:51', 'Gayathri M', 'HWCH', NULL, '294', NULL), (441, 'TCN0441', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 08:27', 2, '2024-07-23 17:04', 'Gayathri M', 'HWCH', NULL, '294', NULL), (442, 'TCN0442', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Not able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 09:07', 218, '2024-07-23 09:22', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (443, 'TCN0443', '119', 'Hemalatha', NULL, NULL, 'undefined', 'AWS not connecting', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'shema@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 09:09', 119, '2024-07-23 09:24', 'Hemalatha', 'HWCH', NULL, '294', NULL), (444, 'TCN0444', '244', 'J Suvarna', NULL, NULL, 'null', 'Not able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 09:19', 244, '2024-07-23 09:25', 'J Suvarna', 'HWCH', NULL, '294', NULL), (445, 'TCN0445', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Unable to ON system', NULL, 'Unable to ON system', NULL, 'Desktop', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 12:53', 218, '2024-07-23 13:15', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (446, 'TCN0446', '213', 'T Dhivya', NULL, NULL, 'undefined', 'Connect issue', NULL, 'not able download and process the scan', NULL, 'HW Connect - Mobile', NULL, '', NULL, 'tdhivya@chcgroup.in', 'connect issue.jpg', '2024-07-23', 3, '294,undefined', '2024-07-23 03:50', 213, '2024-07-24 02:15', 'T Dhivya', 'HWCH', NULL, '294', NULL), (447, 'TCN0447', '110', 'Preethi S', NULL, NULL, 'undefined', 'cannot able to edit WPS', NULL, 'seat no:19 WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:40', 110, '2024-07-24 01:49', 'Preethi S', 'HWCH', NULL, '294', NULL), (448, 'TCN0448', '110', 'Preethi S', NULL, NULL, 'undefined', 'not able to edit WPS', NULL, 'Seat No:25 WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:41', 110, '2024-07-24 01:50', 'Preethi S', 'HWCH', NULL, '294', NULL), (449, 'TCN0449', '110', 'Preethi S', NULL, NULL, 'undefined', 'AWS showing no network issue', NULL, 'Seat no:29 AWS not connected to internet', NULL, 'AWS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:43', 110, '2024-07-24 01:50', 'Preethi S', 'HWCH', NULL, '294', NULL), (450, 'TCN0450', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Requesting access my outlook system from Salem office during my salem visit', NULL, 'This ticket is to request my outlook system during my salem visit. Kindly provide anydesk access with trainee id or task manager access when required under such circumstance. Thank you', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 11:22', 243, '2024-07-27 08:01', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (451, 'TCN0451', '239', 'Hemalatha B', NULL, NULL, 'null', 'Asked for sign in', NULL, 'Asked for sign in', NULL, 'WPS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-07-25', 3, '294,null', '2024-07-25 11:55', 239, '2024-07-25 12:35', 'Hemalatha B', 'HWCH', NULL, '294', NULL), (452, 'TCN0452', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 11:57', 173, '2024-07-25 12:33', 'Sanjeetha Kumar', 'HWCH', NULL, '294', NULL), (453, 'TCN0453', '8', 'Varsha Ayyappan', NULL, NULL, 'undefined', 'Seat No CHC067, Mouse not working', NULL, 'Click issue ', NULL, 'Mouse', NULL, '', NULL, 'avarsha@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 01:09', 8, '2024-07-25 01:20', 'Varsha Ayyappan', 'HWCH', NULL, '294', NULL), (454, 'TCN0454', '214', 'Aruna P', NULL, NULL, 'undefined', 'Due to Ms Keertha CL on today , I need to System no:CHC043 also for domestic file downloading purpose.', NULL, 'Kindly release the Taskmanager or testing meterbox ID', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 02:49', 214, '2024-07-26 01:14', 'Aruna P', 'HWCH', NULL, '294', NULL), (455, 'TCN0455', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-27', 3, '294,null', '2024-07-27 08:34', 2, '2024-07-28 04:05', 'Gayathri M', 'HWCH', NULL, '294', NULL), (456, 'TCN0456', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Can\'t able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-27', 3, '294,undefined', '2024-07-27 08:36', 111, '2024-07-27 09:02', 'Adel Queen', 'HWCH', NULL, '294', NULL), (457, 'TCN0457', '262', 'Ramya Agilan', NULL, NULL, 'undefined', 'CCTV disabling', NULL, 'To disable CCTV camera for the purpose of getting ready for event from 3.00pm to 5.00pm on 27/07/2024.', NULL, 'Network', NULL, '', NULL, 'ramyaagilan@chcgroup.in', NULL, '2024-07-27', 3, '294,undefined', '2024-07-27 02:54', 262, '2024-07-30 10:42', 'Ramya Agilan', 'HWCH', NULL, '294', NULL), (458, 'TCN0458', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'To access outlook system', NULL, 'As i am working in education room system for training purpose, i am in need to access my outlook system in MSA bay. I am unable to access as my meterbox ID is used in training system. Please provide as solution.', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 08:28', 243, '2024-08-14 04:46', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (459, 'TCN0459', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working in Seat No:22 ', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 09:20', 110, '2024-07-30 09:57', 'Preethi S', 'HWCH', NULL, '294', NULL), (460, 'TCN0460', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 09:42', 219, '2024-07-30 10:35', 'Santhoshkumar', 'HWCH', NULL, '294', NULL), (461, 'TCN0461', '111', 'Adel Queen', NULL, NULL, 'undefined', 'System not booting UP', NULL, 'Seat NO:CHC014 system is not getting ON', NULL, 'Desktop', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-31', 3, '294,undefined', '2024-07-31 08:41', 111, '2024-07-31 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (462, 'TCN0462', '110', 'Preethi S', NULL, NULL, 'undefined', 'monitor couldn\'t get on', NULL, 'Seat No:45 could not switch on the monitor', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-01', 3, '294,undefined', '2024-08-01 10:26', 110, '2024-08-08 09:01', 'Preethi S', 'HWCH', NULL, '294', NULL), (463, 'TCN0463', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-02', 3, '294,null', '2024-08-02 08:30', 2, '2024-08-02 16:55', 'Gayathri M', 'HWCH', NULL, '294', NULL), (464, 'TCN0464', '2', 'Gayathri M', NULL, '12', '41', 'Missed Notification Alert', NULL, 'Missed notification for 2D2', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-02', 3, '24,41', '2024-08-02 08:31', 2, '2024-08-04 08:00', 'Gayathri M', 'HWCH', 'HW00M1', '24', NULL), (465, 'TCN0465', '111', 'Adel Queen', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No:21 WPS not working', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 08:44', 111, '2024-08-02 08:46', 'Adel Queen', 'HWCH', NULL, '294', NULL), (466, 'TCN0466', '10', 'Sudev M', NULL, NULL, 'undefined', 'Seat No; CHC083', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'msudev@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 09:38', 10, '2024-08-02 09:43', 'Sudev M', 'HWCH', NULL, '294', NULL), (467, 'TCN0467', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System on issue', NULL, 'System montior did not wake up when restarted', NULL, 'Monitor', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 01:33', 243, '2024-08-02 02:14', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (468, 'TCN0468', '256', 'P Vignesh', NULL, NULL, 'undefined', 'System gangout', NULL, 'Ganging issue and slowness', NULL, 'Desktop', NULL, '', NULL, 'pvignesh@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 04:13', 256, '2024-08-02 04:31', 'P Vignesh', 'HWCH', NULL, '294', NULL), (469, 'TCN0469', '2', 'Gayathri M', NULL, '12', '110', 'External Feedback', NULL, 'Offshore received for improper escalation', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-03', 3, '116,110', '2024-08-03 08:22', 2, '2024-08-04 08:01', 'Gayathri M', 'HWCH', 'HW00C2', '116', NULL), (470, 'TCN0470', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors.If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '12,9', '2024-08-03 08:30', 238, '2024-08-07 10:57', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '12', NULL), (471, 'TCN0471', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '4,null', '2024-08-03 08:31', 238, '2024-08-12 11:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '4', NULL), (472, 'TCN0472', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '34,219', '2024-08-03 08:33', 238, '2024-08-07 08:28', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '34', NULL), (473, 'TCN0473', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly check your errors.If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 5, '215,', '2024-08-03 08:33', 238, '2024-08-06 12:30', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '215', NULL), (474, 'TCN0474', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-04', 3, '294,null', '2024-08-04 08:01', 2, '2024-08-04 16:35', 'Gayathri M', 'HWSM', NULL, '294', NULL), (475, 'TCN0475', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'system not getting ON', NULL, 'Seat No:CHC055 system not working', NULL, 'Desktop', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-08-04', 3, '294,undefined', '2024-08-04 08:47', 219, '2024-08-04 09:20', 'Santhoshkumar', 'HWCH', NULL, '294', NULL), (476, 'TCN0476', '239', 'Hemalatha B', NULL, NULL, 'null', 'AWS not working', NULL, 'Seat no. chc088', NULL, 'AWS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-08-04', 3, '294,null', '2024-08-04 11:52', 239, '2024-08-04 12:10', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (477, 'TCN0477', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download with Youtube access.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-06', 3, '294,null', '2024-08-06 08:31', 2, '2024-08-06 16:31', 'Gayathri M', 'HWSM', NULL, '294', NULL), (478, 'TCN0478', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Printer issue', NULL, 'Not printing', NULL, 'Printer', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-08-06', 3, '294,undefined', '2024-08-06 11:15', 264, '2024-08-06 11:45', 'Jyothi V', 'HWCH', NULL, '294', NULL), (479, 'TCN0479', '217', 'D Srinathi', NULL, NULL, 'undefined', 'System not getting on', NULL, 'Seat No:CHC 030', NULL, 'Desktop', NULL, '', NULL, 'dsrinathi@chcgroup.in', NULL, '2024-08-06', 3, '294,undefined', '2024-08-06 11:35', 217, '2024-08-06 12:53', 'D Srinathi', 'HWCH', NULL, '294', NULL), (480, 'TCN0480', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-06', 3, '33,219', '2024-08-06 12:31', 238, '2024-08-07 08:28', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '33', NULL), (481, 'TCN0481', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-07', 3, '294,null', '2024-08-07 08:26', 2, '2024-08-07 17:03', 'Gayathri M', 'HWSM', NULL, '294', NULL), (482, 'TCN0482', '2', 'Gayathri M', NULL, NULL, 'null', 'Microsoft teams for Philips Japan', NULL, 'Need Microsoft Teams access for M Gayathri, J Suvarna, T Padmavathy, D Srinathi and D Lavanya for interaction with Philips Japan Client', NULL, 'New Software Installation', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-07', 3, '294,null', '2024-08-07 03:16', 2, '2024-08-07 03:27', 'Gayathri M', 'HWSM', NULL, '294', NULL), (483, 'TCN0483', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System slowness', NULL, 'System no:79 is very slow while processing, please check and resolve. Thank you', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-08', 3, '294,undefined', '2024-08-08 08:39', 243, '2024-08-08 08:44', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (484, 'TCN0484', '244', 'J Suvarna', NULL, NULL, 'null', 'Snipping tool issue', NULL, 'Need snipping tool for sending client mail regarding cardiologs software issue', NULL, 'snipping tool for the purpose of client mail', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-08', 3, '294,null', '2024-08-08 04:32', 244, '2024-08-09 09:19', 'J Suvarna', 'HWSM', NULL, '294', NULL), (485, 'TCN0485', '265', 'Kirthana K', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Hr-ch@chcgroup.in, skype not working', NULL, 'Skype', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2024-08-08', 3, '294,undefined', '2024-08-08 04:43', 265, '2024-08-08 04:47', 'Kirthana K', 'HWCH', NULL, '294', NULL), (486, 'TCN0486', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '8,4', '2024-08-10 09:04', 238, '2024-08-16 10:23', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '8', NULL), (487, 'TCN0487', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '11,4', '2024-08-10 09:05', 238, '2024-08-16 03:18', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '11', NULL), (488, 'TCN0488', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '15,4', '2024-08-10 09:06', 238, '2024-08-13 02:39', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '15', NULL), (489, 'TCN0489', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, 'null,undefined', '2024-08-10 09:06', 238, '2024-11-15 02:19', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '220', NULL), (490, 'TCN0490', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '10,4', '2024-08-10 09:07', 238, '2024-08-12 11:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '10', NULL), (491, 'TCN0491', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '24,4', '2024-08-10 09:08', 238, '2024-08-12 11:09', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '24', NULL), (492, 'TCN0492', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 5, 'null,undefined', '2024-08-10 09:09', 238, '2024-11-09 09:51', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '20', NULL), (493, 'TCN0493', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '31,4', '2024-08-10 09:17', 238, '2025-01-04 16:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '31', NULL), (494, 'TCN0494', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '28,4', '2024-08-10 09:18', 238, '2024-11-27 11:57', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '28', NULL), (495, 'TCN0495', '238', 'Roshan Rahima Kani K', NULL, '24', '4', '', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '22,4', '2024-08-10 09:19', 238, '2024-08-13 02:39', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '22', NULL), (496, 'TCN0496', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, 'null,undefined', '2024-08-10 11:14', 238, '2024-12-01 10:47', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '18', NULL), (497, 'TCN0497', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '23,9', '2024-08-10 11:15', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '23', NULL), (498, 'TCN0498', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '17,9', '2024-08-10 11:15', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '17', NULL), (499, 'TCN0499', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '21,9', '2024-08-10 11:16', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '21', NULL), (500, 'TCN0500', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '3,9', '2024-08-10 11:16', 238, '2024-08-22 10:08', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '3', NULL), (501, 'TCN0501', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '25,9', '2024-08-10 11:17', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '25', NULL), (502, 'TCN0502', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '16,9', '2024-08-10 11:17', 238, '2024-08-13 02:37', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '16', NULL), (503, 'TCN0503', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '9,null', '2024-08-10 11:18', 238, '2024-11-05 11:48', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '9', NULL), (504, 'TCN0504', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '26,9', '2024-08-10 11:18', 238, '2024-08-17 07:40', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '26', NULL), (505, 'TCN0505', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '19,9', '2024-08-10 11:18', 238, '2024-11-06 11:07', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '19', NULL), (506, 'TCN0506', '239', 'Hemalatha B', NULL, NULL, 'null', 'System not booting up', NULL, 'System not booting up', NULL, 'Desktop', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 08:48', 239, '2024-08-13 09:02', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (507, 'TCN0507', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'Unable to turn on the desktop', NULL, 'Unable to turn on desktop', NULL, 'Desktop', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 08:59', 238, '2024-08-13 09:03', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (508, 'TCN0508', '244', 'J Suvarna', NULL, NULL, 'null', 'Need snipping tool access for ID issue', NULL, 'Need access for snipping tool to take snip of ID issue that has to be escalated to client.', NULL, 'Snipping Tool', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 09:41', 244, '2024-08-22 09:18', 'J Suvarna', 'HWSM', NULL, '294', NULL), (509, 'TCN0509', '112', 'Sanjana', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS issue', NULL, 'WPS', NULL, '', NULL, 'sanjanal@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 09:54', 112, '2024-08-13 10:03', 'Sanjana', 'HWCH', NULL, '294', NULL), (510, 'TCN0510', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'AWS disconnecting', NULL, 'Seat No :51', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:41', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (511, 'TCN0511', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'AWS auto disconnecting', NULL, 'Seat NO:CHC061', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:41', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (512, 'TCN0512', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'Seat NO:CHC068', NULL, 'Desktop', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:42', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (513, 'TCN0513', '111', 'Adel Queen', NULL, NULL, 'undefined', 'WPS not working ', NULL, 'WPS not working in Seat No. 11 system', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:47', 111, '2024-08-13 11:55', 'Adel Queen', 'HWCH', NULL, '294', NULL), (514, 'TCN0514', '172', 'Harish ', NULL, NULL, 'undefined', 'Read Only Issue ', NULL, 'Showing Read Only mode', NULL, 'WPS', NULL, '', NULL, 'rharish@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:52', 172, '2024-08-13 11:55', 'Harish ', 'HWCH', NULL, '294', NULL), (515, 'TCN0515', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System not getting switched ON', NULL, 'Seat no 55 - system issue', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-14', 3, '294,undefined', '2024-08-14 04:46', 243, '2024-08-14 04:48', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (516, 'TCN0516', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-16', 3, '294,null', '2024-08-16 08:02', 2, '2024-08-17 07:47', 'Gayathri M', 'HWSM', NULL, '294', NULL), (517, 'TCN0517', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Skype not working', NULL, 'Skype', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 08:51', 173, '2024-08-16 09:32', 'Sanjeetha Kumar', 'HWCH', NULL, '294', NULL), (518, 'TCN0518', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Need skyp access', NULL, 'Seat No: CHC026', NULL, 'Skype', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:00', 111, '2024-08-16 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (519, 'TCN0519', '111', 'Adel Queen', NULL, NULL, 'undefined', 'AWS not connecting', NULL, 'Seat No:25 AWS not connecting', NULL, 'AWS', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:01', 111, '2024-08-16 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (520, 'TCN0520', '119', 'Hemalatha', NULL, NULL, 'undefined', 'WPS not woking', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'shema@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:13', 119, '2024-08-16 09:33', 'Hemalatha', 'HWCH', NULL, '294', NULL), (521, 'TCN0521', '174', 'Aslam Jalal', NULL, NULL, 'undefined', 'skype not working ', NULL, 'skype is not opening in system \"chc/ch001\" ', NULL, 'Desktop', NULL, '', NULL, 'jaslam@chcgroup.in', 'skype.png', '2024-08-16', 3, '294,undefined', '2024-08-16 10:29', 174, '2024-08-16 10:41', 'Aslam Jalal', 'HWCH', NULL, '294', NULL), (522, 'TCN0522', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'To access anydesk from salem', NULL, 'I request access for my chennai system to access outlook during my salem visit', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 01:24', 243, '2024-08-22 04:27', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (523, 'TCN0523', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-17', 3, '294,null', '2024-08-17 09:27', 2, '2024-08-17 16:56', 'Gayathri M', 'HWCH', NULL, '294', NULL), (524, 'TCN0524', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'LAN Network disconnected', NULL, 'Production team main system LAN network got disconnected', NULL, 'Network', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-17', 3, '294,undefined', '2024-08-17 05:25', 220, '2024-08-18 09:51', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (525, 'TCN0525', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-19', 3, '294,null', '2024-08-19 08:10', 2, '2024-08-19 16:10', 'Gayathri M', 'HWSM', NULL, '294', NULL), (526, 'TCN0526', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working-Seat No:12', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 11:41', 110, '2024-08-20 16:57', 'Preethi S', 'HWCH', NULL, '294', NULL), (527, 'TCN0527', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-20', 3, '294,null', '2024-08-20 11:53', 2, '2024-08-20 16:58', 'Gayathri M', 'HWSM', NULL, '294', NULL), (528, 'TCN0528', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'meterbox issue', NULL, 'chc086 system meterbox issue', NULL, 'HW meterBOX', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 12:11', 220, '2024-08-20 16:58', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (529, 'TCN0529', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'WPS editing problem', NULL, 'chc062 system WPS editing problem', NULL, 'PDF Editor', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 12:12', 220, '2024-08-20 16:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (530, 'TCN0530', '9', 'Yashika', NULL, NULL, 'undefined', 'need to change access card to fingerprint', NULL, 'access card get damaged', NULL, 'to change access card', NULL, '', NULL, 'jyashika@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 06:16', 9, '2024-09-29 12:36', 'Yashika', 'HWCH', NULL, '294', NULL), (531, 'TCN0531', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'sign- in issue', NULL, 'unable to save excel', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 09:19', 218, '2024-08-22 09:41', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (532, 'TCN0532', '244', 'J Suvarna', NULL, NULL, 'null', 'Sign - in issue', NULL, 'Unable to save excel due to sign - in issue', NULL, 'WPS', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-22', 3, '294,null', '2024-08-22 09:54', 244, '2024-08-22 10:28', 'J Suvarna', 'HWSM', NULL, '294', NULL), (533, 'TCN0533', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Not able to save files in WPS', NULL, 'WPS', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 10:07', 221, '2024-08-22 10:36', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (534, 'TCN0534', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'WPS issue', NULL, 'WPS is not working. Please check and do the needful', NULL, '', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-22', 3, '294,null', '2024-08-22 10:09', 238, '2024-08-22 10:34', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (535, 'TCN0535', '2', 'Gayathri M', NULL, '24', '243', 'Missed Notification Alert', NULL, 'Missed notification for Severetachycardia', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-23', 3, '17,243', '2024-08-23 04:29', 2, '2024-09-25 09:59', 'Gayathri M', 'HWCH', 'HW00M1', '17', NULL), (536, 'TCN0536', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'system slowness', NULL, 'System slowness while processign', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-27', 3, '294,undefined', '2024-08-27 10:55', 243, '2024-08-27 03:38', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (537, 'TCN0537', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No: 23 ,WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 09:53', 110, '2024-08-28 12:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (538, 'TCN0538', '110', 'Preethi S', NULL, NULL, 'undefined', 'AWS showing no network issue', NULL, 'Seat No:23 AWS not working', NULL, 'AWS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 09:54', 110, '2024-08-28 12:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (539, 'TCN0539', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat No: 077', NULL, 'system not working ', NULL, 'Desktop', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 10:25', 220, '2024-08-28 12:52', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (540, 'TCN0540', '172', 'Harish ', NULL, NULL, 'undefined', 'System not working', NULL, 'System shutdown automatically', NULL, 'Desktop', NULL, '', NULL, 'rharish@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 11:24', 172, '2024-08-28 11:32', 'Harish ', 'HWCH', NULL, '294', NULL), (541, 'TCN0541', '114', 'Sneha P', NULL, NULL, 'undefined', 'Not working', NULL, 'Not working', NULL, 'Mouse', NULL, '', NULL, 'psneha@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 02:37', 114, '2024-08-28 02:47', 'Sneha P', 'HWCH', NULL, '294', NULL), (542, 'TCN0542', '177', 'Dhivakar', NULL, NULL, 'undefined', 'Viscosity issue', NULL, 'Viscosity issue', NULL, 'Viscosity', NULL, '', NULL, 'adhivakar@chcgroup.in', NULL, '2024-08-29', 3, '294,undefined', '2024-08-29 08:07', 177, '2024-08-29 08:21', 'Dhivakar', 'HWCH', NULL, '294', NULL), (543, 'TCN0543', '216', 'R Nithyasri', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'rnithysri@chcgroup.in', NULL, '2024-08-29', 3, '294,undefined', '2024-08-29 10:46', 216, '2024-08-29 11:11', 'R Nithyasri', 'HWCH', NULL, '294', NULL), (544, 'TCN0544', '24', 'Kapila R', NULL, NULL, 'undefined', 'NOT CONNECTING', NULL, 'seat no 85', NULL, 'AWS', NULL, '', NULL, 'rkapila@chcgroup.in', NULL, '2024-08-30', 3, '294,undefined', '2024-08-30 11:03', 24, '2024-09-01 11:49', 'Kapila R', 'HWCH', NULL, '294', NULL), (545, 'TCN0545', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat No: CHC065', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-30', 3, '294,undefined', '2024-08-30 12:01', 220, '2024-08-30 13:02', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (546, 'TCN0546', '3', 'Sham V', NULL, NULL, 'undefined', 'Sign in issue in WPS', NULL, 'while entering and saving WPS asking Sign in to save the data.', NULL, 'WPS', NULL, '0', NULL, 'vsham@chcgroup.in', NULL, '2024-09-05', 3, '300,undefined', '2024-09-05 04:10', 3, '2024-10-01 11:31', 'Sham V', 'HWBL', NULL, '300', NULL), (547, 'TCN0547', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Send or receive error', NULL, 'Unable to receive mail in outlook', NULL, 'Outlook mail ', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-09-06', 3, '294,undefined', '2024-09-06 09:42', 243, '2024-09-06 09:52', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (548, 'TCN0548', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in', NULL, 'Excel sign in', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-09-06', 3, '294,undefined', '2024-09-06 09:52', 116, '2024-09-06 10:45', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (549, 'TCN0549', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', ' Snipping tool access ', NULL, 'I have some issue in my AWS ID and I have mailed that issue to the client. They require a screenshot to understand the issue clearly and resolve it. So kindly enable snipping tool in my system to snip and send the attachment of the issue to the client', NULL, 'Desktop', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-09-09', 3, '294,null', '2024-09-09 11:16', 238, '2024-09-11 09:46', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (550, 'TCN0550', '214', 'Aruna P', NULL, NULL, 'undefined', 'System slowness', NULL, '42-Due to system slowness.', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:11', 214, '2024-09-19 09:52', 'Aruna P', 'HWCH', NULL, '294', NULL), (551, 'TCN0551', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No :67', NULL, 'WPS', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:48', 4, '2024-09-11 10:37', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (552, 'TCN0552', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'LAN not working', NULL, 'Seat No :85&83', NULL, 'Network', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:49', 4, '2024-09-11 10:36', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (553, 'TCN0553', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Keyboard not working', NULL, 'Keyboard not working-Seat No:20', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 03:42', 111, '2024-09-11 03:53', 'Adel Queen', 'HWCH', NULL, '294', NULL), (554, 'TCN0554', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in ', NULL, '', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-09-13', 3, '294,undefined', '2024-09-13 08:53', 116, '2024-09-13 09:49', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (555, 'TCN0555', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'not working', NULL, 'Mouse not working (seat no. 31)', NULL, 'Mouse', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-09-13', 3, '294,undefined', '2024-09-13 09:04', 218, '2024-09-13 09:08', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (556, 'TCN0556', '6', 'S Senthil Kandeepan', NULL, '24', 'undefined', 'Others', NULL, 'Delhi training room projector to be rectified ', NULL, NULL, NULL, '0', NULL, 'kandeepan@chcgroup.in', NULL, '2024-09-16', 3, '255,undefined', '2024-09-16 09:28', 6, '2024-10-03 08:13', 'S Senthil Kandeepan', 'HWDL', 'HW-QCL', '255', NULL), (557, 'TCN0557', '235', 'Deepshikha Jaiswal', NULL, NULL, 'undefined', 'Desktop icon\'s', NULL, 'Icon\'s are not visible', NULL, 'Desktop', NULL, '', NULL, 'jdeepshikha@chcgroup.in', NULL, '2024-09-18', 3, '255,undefined', '2024-09-18 10:36', 235, '2024-09-18 11:51', 'Deepshikha Jaiswal', 'HWDL', NULL, '255', NULL), (558, 'TCN0558', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'System not getting power on', NULL, 'Seat No : 70', NULL, 'Desktop', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-19', 3, '294,undefined', '2024-09-19 09:13', 4, '2024-11-21 11:22', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (559, 'TCN0559', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No: 27 system not getting ON', NULL, ' system not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-09-19', 3, '294,undefined', '2024-09-19 09:19', 110, '2024-09-19 09:40', 'Preethi S', 'HWCH', NULL, '294', NULL), (560, 'TCN0560', '161', 'Bankey Bihari', NULL, NULL, 'undefined', '', NULL, 'system stuck in every 10-15 minutes.', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-09-19', 3, '255,undefined', '2024-09-19 01:05', 161, '2024-09-20 12:14', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (561, 'TCN0561', '239', 'Hemalatha B', NULL, NULL, 'null', 'snipping tool', NULL, 'snipping tool', NULL, 'New Software Installation', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-19', 3, '294,null', '2024-09-19 02:02', 239, '2024-09-19 04:13', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (562, 'TCN0562', '265', 'Kirthana K', NULL, NULL, 'undefined', 'Printer not working', NULL, 'TAM', NULL, 'Printer', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2024-09-20', 3, '294,undefined', '2024-09-20 11:34', 265, '2024-09-21 01:47', 'Kirthana K', 'HWCH', NULL, '294', NULL), (563, 'TCN0563', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'sign- in issue', NULL, 'unable to save excel', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 09:13', 218, '2024-09-21 09:28', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (564, 'TCN0564', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Salem System issue - Reg.', NULL, ' Sanjay CHCSM0068 Mouse Double click', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 10:26', 243, '2024-09-21 13:39', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (565, 'TCN0565', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'I need a skype access', NULL, 'Seat No. : 56', NULL, 'Skype', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 10:46', 4, '2024-09-21 11:07', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (566, 'TCN0566', '249', 'M Sivaguru', NULL, NULL, 'undefined', 'VMWARE network is not working', NULL, 'Seat NO 100', NULL, 'Network', NULL, '', NULL, 'msivaguru@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 01:31', 249, '2024-09-21 01:33', 'M Sivaguru', 'HWCH', NULL, '294', NULL), (567, 'TCN0567', '84', 'Santhiya', NULL, NULL, 'undefined', 'AWS', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'psanthiya@chcgroup.in', NULL, '2024-09-21', 3, '253,undefined', '2024-09-21 01:48', 84, '2024-09-21 03:47', 'Santhiya', 'HWSM', NULL, '253', NULL), (568, 'TCN0568', '201', 'Archana', NULL, NULL, 'undefined', 'mouse', NULL, 'mouse double clicking ', NULL, 'Mouse', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-21', 3, '253,undefined', '2024-09-21 03:59', 201, '2024-09-21 04:01', 'Archana', 'HWSM', NULL, '253', NULL), (569, 'TCN0569', '90', 'Naveena R', NULL, NULL, 'undefined', 'Blue screen Error', NULL, 'CHCSM0056. This system has Bluescreen error.', NULL, 'CPU', NULL, '', NULL, 'naveena@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 10:29', 90, '2024-09-22 10:50', 'Naveena R', 'HWSM', NULL, '253', NULL), (570, 'TCN0570', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Skype', NULL, 'Skype not working in CHCSM0036', NULL, 'Skype', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 12:08', 70, '2024-09-22 14:47', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (571, 'TCN0571', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Auto shutdown', NULL, 'CHCSM0057. system has Auto shutdown issue', NULL, 'Auto shutdown issue', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 03:32', 70, '2024-09-28 09:51', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (572, 'TCN0572', '254', 'Vigneshwaran', NULL, NULL, 'undefined', 'AWS', NULL, 'AWS not working', NULL, 'Desktop', NULL, '', NULL, 'svigneshwaran@chcgroup.in', NULL, '2024-09-22', 3, '254,undefined', '2024-09-22 11:37', 254, '2025-03-14 18:26', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (573, 'TCN0573', '99', 'Jansirani S', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'sjansirani@chcgroup.in', NULL, '2024-09-22', 3, '254,undefined', '2024-09-22 11:51', 99, '2024-09-22 11:54', 'Jansirani S', 'HWSM', NULL, '254', NULL), (574, 'TCN0574', '233', 'R Kalpana', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'rkalpana@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:03', 233, '2025-03-22 06:05', 'R Kalpana', 'HWSM', NULL, '254', NULL), (575, 'TCN0575', '47', 'Povesh M', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'mpovesh@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:03', 47, '2024-09-23 12:05', 'Povesh M', 'HWSM', NULL, '254', NULL), (576, 'TCN0576', '60', 'Arupadaiyappan Tharmar', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'tarupadayappan@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:03', 60, '2024-09-23 12:05', 'Arupadaiyappan Tharmar', 'HWSM', NULL, '254', NULL), (577, 'TCN0577', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 179, '2024-09-23 12:05', 'Frankiline Joan', 'HWSM', NULL, '254', NULL), (578, 'TCN0578', '45', 'Manogar M', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'mmanogar@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:04', 45, '2024-10-01 03:53', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (579, 'TCN0579', '81', 'Jeeva S', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, 'Mouse', NULL, '', NULL, 'sjeeva@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 81, '2024-09-23 12:06', 'Jeeva S', 'HWSM', NULL, '254', NULL), (580, 'TCN0580', '494', 'Suganthya N', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, '', NULL, '', NULL, 'nsuganthya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 494, '2025-01-21 19:33', 'Suganthya N', 'HWSM', NULL, '254', NULL), (581, 'TCN0581', '461', 'Madhan Kumar', NULL, NULL, 'undefined', 'sample', NULL, 'sample', NULL, 'Mouse', NULL, '', NULL, 'madhank@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:10', 461, '2024-09-23 12:11', 'Madhan Kumar', 'HWSM', NULL, '254', NULL), (582, 'TCN0582', '458', 'M Jayakumar', NULL, NULL, 'undefined', 'lag to move', NULL, 'lag to move (S.N', NULL, 'Mouse', NULL, '', NULL, 'mjayakumar@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:22', 458, '2024-09-23 12:22', 'M Jayakumar', 'HWSM', NULL, '254', NULL), (583, 'TCN0583', '135', 'Umarani N', NULL, NULL, 'undefined', 'Struck', NULL, 'Aws issue', NULL, 'AWS', NULL, '', NULL, 'numarani@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:22', 135, '2024-11-21 22:17', 'Umarani N', 'HWSM', NULL, '254', NULL), (584, 'TCN0584', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'Network problem', NULL, 'Facing Slowness issues', NULL, 'Network', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:23', 140, '2024-10-08 11:05', 'Purushothaman S', 'HWSM', NULL, '254', NULL), (585, 'TCN0585', '136', 'Yamuna R', NULL, NULL, 'undefined', 'network slow', NULL, '', NULL, 'Network', NULL, '', NULL, 'ryamuna@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:23', 136, '2025-02-01 21:12', 'Yamuna R', 'HWSM', NULL, '254', NULL), (586, 'TCN0586', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'aws issuse', NULL, 'aws issue', NULL, 'AWS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:23', 142, '2024-11-22 00:32', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (587, 'TCN0587', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'Network slowness reg', NULL, 'iam facing network slowness for past 5 mins', NULL, 'Network', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:24', 130, '2024-11-20 23:32', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (588, 'TCN0588', '149', 'Pushpalatha P', NULL, NULL, 'undefined', 'CHCSM0068', NULL, '', NULL, 'Network', NULL, '', NULL, 'ppushpalatha@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:27', 149, '2024-10-01 03:53', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (589, 'TCN0589', '150', 'Thiviya Eswaran', NULL, NULL, 'undefined', '63', NULL, 'network issue', NULL, 'AWS', NULL, '', NULL, 'ethiviya@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:33', 150, '2024-10-01 03:52', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (590, 'TCN0590', '152', 'Nithya K', NULL, NULL, 'undefined', '59', NULL, 'netwrok issue', NULL, 'Desktop', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:33', 152, '2024-09-23 12:34', 'Nithya K', 'HWSM', NULL, '254', NULL), (591, 'TCN0591', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0066', NULL, '', NULL, 'Keyboard', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:34', 134, '2024-09-27 10:18', 'T Nivedha', 'HWSM', NULL, '254', NULL), (592, 'TCN0592', '223', 'Divya R', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'breaking', NULL, 'Network', NULL, '', NULL, 'rdivya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:34', 223, '2025-02-01 21:26', 'Divya R', 'HWSM', NULL, '254', NULL), (593, 'TCN0593', '153', 'Vaishnavi', NULL, NULL, 'undefined', '60', NULL, 'network issue', NULL, 'AWS', NULL, '', NULL, 'tvaishnavi@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:40', 153, '2024-09-23 12:41', 'Vaishnavi', 'HWSM', NULL, '254', NULL), (594, 'TCN0594', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', '37', NULL, 'blue screen', NULL, 'Desktop', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:55', 62, '2024-09-23 12:56', 'Kalaiarasan G', 'HWSM', NULL, '254', NULL), (595, 'TCN0595', '49', 'Gokul V', NULL, NULL, 'undefined', 'Blue screen Error-36', NULL, 'CHCSM0036. This system has Bluescreen error.', NULL, 'Keyboard', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:56', 49, '2024-09-23 12:56', 'Gokul V', 'HWSM', NULL, '254', NULL), (596, 'TCN0596', '66', 'Ajith Kumar V', NULL, NULL, 'undefined', '44', NULL, 'pin issue', NULL, 'Desktop', NULL, '', NULL, 'vajith@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:58', 66, '2024-09-23 12:58', 'Ajith Kumar V', 'HWSM', NULL, '254', NULL), (597, 'TCN0597', '86', 'Vaseekaran Srinivasan', NULL, NULL, 'undefined', '39', NULL, 'blue screen', NULL, 'Desktop', NULL, '', NULL, 'svaseekaran@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 01:08', 86, '2024-09-23 01:08', 'Vaseekaran Srinivasan', 'HWSM', NULL, '254', NULL), (598, 'TCN0598', '63', 'Prathisruthi', NULL, NULL, 'undefined', '2- Keyboard and mouse', NULL, 'mouse and keyboard got struck', NULL, 'Mouse', NULL, '', NULL, 'nmprathisruthi@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 01:59', 63, '2024-09-23 03:34', 'Prathisruthi', 'HWSM', NULL, '254', NULL), (599, 'TCN0599', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-09-23', 3, '251,undefined', '2024-09-23 02:30', 219, '2024-09-23 02:43', 'Santhoshkumar', 'HWCH', NULL, '251', NULL), (600, 'TCN0600', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'mouse problem - system no- CHCSM0049', NULL, 'mouse- stucking issue', NULL, 'Mouse', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 02:49', 58, '2024-09-24 08:33', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (601, 'TCN0601', '54', 'C Ganashree', NULL, NULL, 'undefined', 'Desktop', NULL, 'Strucking Issues in the system CHCSM0040', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 02:50', 54, '2024-09-24 10:06', 'C Ganashree', 'HWSM', NULL, '253', NULL), (602, 'TCN0602', '204', 'Karthikeyan Boopathi', NULL, NULL, 'undefined', 'mouse and keyboard issue(system freezing)system no :2 and 15', NULL, 'system freezing issue, not rectified even after restarted, frequent freezing issue', NULL, 'system freezing', NULL, '', NULL, 'karthikeyanb@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 05:07', 204, '2024-09-24 10:09', 'Karthikeyan Boopathi', 'HWSM', NULL, '253', NULL), (603, 'TCN0603', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing , system no:11', NULL, 'frequent system freezing and restart issue ', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 05:13', 201, '2024-09-24 12:55', 'Archana', 'HWSM', NULL, '253', NULL), (604, 'TCN0604', '201', 'Archana', NULL, NULL, 'undefined', 'wps ', NULL, 'Yesterday system were fresh like no forticlient and wps so we installed and connected , today also wps is no there , kindly check whether its an issue that comes daily or fine', NULL, 'WPS', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 08:42', 201, '2024-09-24 10:06', 'Archana', 'HWSM', NULL, '253', NULL), (605, 'TCN0605', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'system freezing', NULL, 'my moues and keyboard is freezed while i am working and its not rectified even after restart in system no:CHCSM0019', NULL, 'system freezed', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 09:30', 199, '2024-09-28 09:54', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (606, 'TCN0606', '201', 'Archana', NULL, NULL, 'undefined', 'system shutdown', NULL, 'system is shutdown and its not restarted system no:CHCSM001', NULL, 'system shutdown', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 12:54', 201, '2024-09-24 16:49', 'Archana', 'HWSM', NULL, '253', NULL), (607, 'TCN0607', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing , system no:02', NULL, 'system freezed and mouse and keyboard issue in system no:CHCSM002', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 12:55', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (608, 'TCN0608', '249', 'M Sivaguru', NULL, NULL, 'undefined', 'Test Ticket', NULL, 'Seat NO 100', NULL, 'Testing', NULL, '', NULL, 'msivaguru@chcgroup.in', NULL, '2024-09-24', 3, '251,undefined', '2024-09-24 04:55', 249, '2024-09-24 05:00', 'M Sivaguru', 'HWCH', NULL, '251', NULL), (609, 'TCN0609', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: CHC065', NULL, 'AWS not working(No Network)', NULL, 'AWS', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 08:35', 4, '2024-09-25 08:53', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (610, 'TCN0610', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: CHC064', NULL, 'Monitor not getting Power on', NULL, 'Monitor', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 08:37', 4, '2024-09-25 08:59', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (611, 'TCN0611', '105', 'Divya Gupta', NULL, NULL, 'undefined', 'Stucking issue ', NULL, 'We all are facing stucking issue from 20 min.unable to do scans.', NULL, 'Network', NULL, '', NULL, 'divyagupta@chcgroup.in', NULL, '2024-09-25', 3, '255,undefined', '2024-09-25 09:15', 105, '2024-09-26 08:19', 'Divya Gupta', 'HWDL', NULL, '255', NULL), (612, 'TCN0612', '239', 'Hemalatha B', NULL, NULL, 'null', 'Asked for sign in', NULL, 'Asked for sign in', NULL, 'WPS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-25', 3, '251,null', '2024-09-25 09:22', 239, '2024-09-25 10:05', 'Hemalatha B', 'HWCH', NULL, '251', NULL), (613, 'TCN0613', '234', 'Sujata Gupta', NULL, NULL, 'undefined', 'AWS slow', NULL, 'All systems are working very slow since morning', NULL, 'AWS', NULL, '', NULL, 'gsujata@chcgroup.in', NULL, '2024-09-25', 3, '255,undefined', '2024-09-25 09:44', 234, '2024-09-26 09:49', 'Sujata Gupta', 'HWDL', NULL, '255', NULL), (614, 'TCN0614', '2', 'Gayathri M', NULL, '24', '110', 'External Feedback', NULL, 'Special instructions for R-R', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-09-25', 3, '118,110', '2024-09-25 10:01', 2, '2024-09-28 01:03', 'Gayathri M', 'HWCH', 'Cardio', '118', NULL), (615, 'TCN0615', '2', 'Gayathri M', NULL, '24', '132', 'External Feedback', NULL, 'False escalation for PM', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-09-25', 3, '134,132', '2024-09-25 10:02', 2, '2024-10-04 01:24', 'Gayathri M', 'HWSM', 'Cardio', '134', NULL), (616, 'TCN0616', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'breaking issue', NULL, 'Commonly breaking issue for MSA Team ', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 11:30', 42, '2024-09-25 16:48', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (617, 'TCN0617', '239', 'Hemalatha B', NULL, NULL, 'null', 'no network', NULL, 'no network', NULL, 'AWS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-25', 3, '251,null', '2024-09-25 02:07', 239, '2024-09-25 02:53', 'Hemalatha B', 'HWSM', NULL, '251', NULL), (618, 'TCN0618', '520', 'Girinath N', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'ngirinath@chcgroup.in', NULL, '2024-09-25', 4, '254,undefined', '2024-09-25 02:47', 520, '2024-09-27 09:45', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (619, 'TCN0619', '132', 'Varshini E', NULL, NULL, 'undefined', 'AWS slowness and Breaking issue', NULL, 'AWS is too slow and breaking since afternoon ', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:00', 132, '2024-09-25 03:39', 'Varshini E', 'HWSM', NULL, '253', NULL), (620, 'TCN0620', '194', 'Naveen R', NULL, NULL, 'undefined', 'System slow, System No 11', NULL, 'All application were slow while using system. ', NULL, 'System slow', NULL, '', NULL, 'rnaveen@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:01', 194, '2024-09-26 01:14', 'Naveen R', 'HWSM', NULL, '253', NULL), (621, 'TCN0621', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:04', 228, '2024-10-01 04:24', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (622, 'TCN0622', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 5, '254,undefined', '2024-09-25 03:10', 201, '2024-09-25 03:12', 'Archana', 'HWSM', NULL, '254', NULL), (623, 'TCN0623', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:01)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:13', 201, '2024-09-26 11:23', 'Archana', 'HWSM', NULL, '253', NULL), (624, 'TCN0624', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:02)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:14', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (625, 'TCN0625', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:15)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:14', 201, '2024-09-26 11:23', 'Archana', 'HWSM', NULL, '253', NULL), (626, 'TCN0626', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:20)', NULL, 'sudden system freeze takes place while working, mouse keyboard not working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:15', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (627, 'TCN0627', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'network issue ', NULL, 'network issue in system no : 7', NULL, 'Network', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 04:23', 173, '2024-09-25 04:28', 'Sanjeetha Kumar', 'HWCH', NULL, '251', NULL), (628, 'TCN0628', '455', 'Abibalan Vinyagamoorthi', NULL, NULL, 'undefined', 'Seat number 27', NULL, 'System not powering on', NULL, 'Desktop', NULL, '', NULL, 'vabibalan@chcgroup.in', NULL, '2024-09-26', 3, '251,undefined', '2024-09-26 08:45', 455, '2024-09-26 08:58', 'Abibalan Vinyagamoorthi', 'HWCH', NULL, '251', NULL), (629, 'TCN0629', '467', 'Kavi Priya S', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'Mouse freezing issue', NULL, 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'2024-10-01 13:57', 'Pooja', 'HWCH', NULL, '251', NULL), (662, 'TCN0662', '28', 'Prasath S', NULL, NULL, 'undefined', 'wps sign in issue', NULL, 'wps signin issue', NULL, 'WPS', NULL, '', NULL, 'prasaths@chcgroup.in', NULL, '2024-10-01', 3, '251,undefined', '2024-10-01 01:08', 28, '2024-11-27 18:46', 'Prasath S', 'HWCH', NULL, '251', NULL), (663, 'TCN0663', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-01', 3, '253,undefined', '2024-10-01 02:41', 228, '2024-10-01 04:26', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (664, 'TCN0664', '3', 'Sham V', NULL, NULL, 'undefined', 'Mouse right click issue', NULL, 'Mouse right click issue in system number 33', NULL, 'Mouse', NULL, '0', NULL, 'vsham@chcgroup.in', NULL, '2024-10-01', 3, '294,undefined', '2024-10-01 10:59', 3, '2024-10-01 11:30', 'Sham V', 'HWCH', NULL, '294', 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'2024-10-05 12:15', 'Aslam Jalal', 'HWCH', NULL, '251', NULL), (681, 'TCN0681', '150', 'Thiviya Eswaran', NULL, NULL, 'undefined', 'CHCSMOO63 -Keyboard and mouse issue', NULL, 'Mouse is right clicking, keyboard issue', NULL, 'Keyboard', NULL, '', NULL, 'ethiviya@chcgroup.in', NULL, '2024-10-05', 4, '254,undefined', '2024-10-05 09:31', 150, '2024-10-06 08:03', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (682, 'TCN0682', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0032', NULL, 'Restart Issue', NULL, 'Skype', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-10-07', 3, '254,undefined', '2024-10-07 06:45', 180, '2024-11-19 03:33', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (683, 'TCN0683', '549', 'A Sathiya', NULL, NULL, 'undefined', '', NULL, 'system freezing issue', NULL, 'system issue', NULL, '', NULL, 'asathiya@chcgroup.in', NULL, '2024-10-07', 2, '253,undefined', '2024-10-07 11:53', 549, '2025-07-27 02:19', 'A Sathiya', 'HWSM', NULL, '253', NULL), (685, 'TCN0685', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse and keyboard issue', NULL, 'CHCSM0062. This system has mouse and keyboard issue', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-10-07', 3, '253,undefined', '2024-10-07 03:02', 70, '2024-10-07 04:00', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (686, 'TCN0686', '553', 'Sahishnutha M', NULL, NULL, 'undefined', 'Mouse', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'msahishnutha@chcgroup.in', NULL, '2024-10-07', 3, '253,undefined', '2024-10-07 03:28', 553, '2024-10-08 02:12', 'Sahishnutha M', 'HWSM', NULL, '253', NULL), (687, 'TCN0687', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'CPU(s.no:CHCSM0032)', NULL, 'System slowness and meterbox not responding ', NULL, 'CPU', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2024-10-07', 3, '253,undefined', '2024-10-07 09:02', 179, '2024-10-10 01:04', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (688, 'TCN0688', '97', 'Jayasakthi Saravanakumar', NULL, NULL, 'undefined', 'Mouse disconnection', NULL, 'Mouse is not working properly ', NULL, 'Mouse', NULL, '', NULL, 'sjayasakthi@chcgroup.in', NULL, '2024-10-07', 4, '254,undefined', '2024-10-07 10:43', 97, '2024-10-08 06:40', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (689, 'TCN0689', '153', 'Vaishnavi', NULL, NULL, 'undefined', 'CHCSM0065', NULL, 'keyboard , mouse and CPU', NULL, 'Keyboard', NULL, '', NULL, 'tvaishnavi@chcgroup.in', NULL, '2024-10-08', 4, '254,undefined', '2024-10-08 12:22', 153, '2024-10-08 18:40', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (690, 'TCN0690', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'CHCSM0063 - Keyboard mouse issue.', NULL, 'keyboard, mouse ', NULL, 'Keyboard & Mouse', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-10-08', 3, '254,undefined', '2024-10-08 10:39', 140, '2024-10-10 10:22', 'Purushothaman S', 'HWSM', NULL, '254', NULL), (691, 'TCN0691', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'CHCSM0070 - System issue', NULL, 'Keyboard, Mouse & CPU issues', NULL, 'Desktop', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-10-08', 3, '254,undefined', '2024-10-08 11:04', 140, '2024-10-10 10:22', 'Purushothaman S', 'HWSM', NULL, '254', NULL), (692, 'TCN0692', '84', 'Santhiya', NULL, NULL, 'undefined', 'keyboard issue (CHCSM0012)', NULL, 'enterkey not working in the keyboard', NULL, 'Keyboard', NULL, '', NULL, 'psanthiya@chcgroup.in', NULL, '2024-10-09', 3, '253,undefined', '2024-10-09 09:01', 84, '2024-10-09 10:07', 'Santhiya', 'HWSM', NULL, '253', NULL), (693, 'TCN0693', '79', 'M Varshni', NULL, NULL, 'undefined', ' Keyboard ', NULL, 'enter key not working in the keyboard (CHCSM003)', NULL, 'Keyboard', NULL, '', NULL, 'mvarshini@chcgroup.in', NULL, '2024-10-09', 3, '253,undefined', '2024-10-09 09:32', 79, '2024-10-09 12:51', 'M Varshni', 'HWSM', NULL, '253', NULL), (694, 'TCN0694', '222', 'M Pavithra', NULL, NULL, 'undefined', 'Skype installation', NULL, 'Skype application not installed in my new seating arrangement system(CHCSM0010)', NULL, 'Skype', NULL, '', NULL, 'mpavithra@chcgroup.in', NULL, '2024-10-09', 3, '253,undefined', '2024-10-09 09:37', 222, '2024-10-09 10:07', 'M Pavithra', 'HWSM', NULL, '253', NULL), (695, 'TCN0695', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-09', 3, '253,undefined', '2024-10-09 09:54', 228, '2024-10-09 12:15', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (696, 'TCN0696', '105', 'Divya Gupta', NULL, NULL, 'undefined', 'stucking issue from 7.30am', NULL, 'we all are facing so much of stucking issue from 7.30 am.we are unable to scroll the scans.', NULL, 'Network', NULL, '', NULL, 'divyagupta@chcgroup.in', NULL, '2024-10-09', 3, '255,undefined', '2024-10-09 10:20', 105, '2024-10-09 11:03', 'Divya Gupta', 'HWDL', NULL, '255', NULL), (698, 'TCN0698', '240', 'Suresh Sankar', NULL, NULL, 'null', 'CHCSM0053', NULL, 'System Slowness issues', NULL, 'Desktop', NULL, '', NULL, 'ssuresh@chcgroup.in', NULL, '2024-10-09', 3, '253,null', '2024-10-09 01:39', 240, '2024-11-01 10:25', 'Suresh Sankar', 'HWSM', NULL, '253', NULL), (699, 'TCN0699', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0029, CHCSM0027 ', NULL, 'Network issue in those system', NULL, 'Network', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-10-10', 3, '254,undefined', '2024-10-10 06:44', 180, '2024-10-10 06:46', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (700, 'TCN0700', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'Network', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-10', 3, '253,undefined', '2024-10-10 12:19', 228, '2024-10-13 08:13', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (701, 'TCN0701', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working-Seat No:08', NULL, 'WPS', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-10-11', 3, '251,undefined', '2024-10-11 05:11', 219, '2024-10-11 05:22', 'Santhoshkumar', 'HWCH', NULL, '251', NULL), (702, 'TCN0702', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'Headphone not working', NULL, 'Headphone not working', NULL, 'Headphone', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-10-11', 3, '294,undefined', '2024-10-11 08:02', 173, '2024-11-16 08:31', 'Sanjeetha Kumar', 'HWCH', NULL, '294', NULL), (703, 'TCN0703', '214', 'Aruna P', NULL, NULL, 'undefined', 'No 42-system hanging issue', NULL, 'Reg No 42-system hanging issue', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-10-11', 3, '294,undefined', '2024-10-11 04:04', 214, '2024-10-15 02:03', 'Aruna P', 'HWCH', NULL, '294', NULL), (704, 'TCN0704', '111', 'Adel Queen', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working Seat No: 9, 11 & 18', NULL, 'WPS', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-10-12', 3, '294,undefined', '2024-10-12 09:07', 111, '2024-10-12 09:19', 'Adel Queen', 'HWCH', NULL, '294', NULL), (705, 'TCN0705', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No: 19', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-10-12', 3, '294,undefined', '2024-10-12 09:09', 110, '2024-11-16 11:10', 'Preethi S', 'HWCH', NULL, '294', NULL), (706, 'TCN0706', '95', 'S Kamali', NULL, NULL, 'undefined', 'mouse problem - system no 2', NULL, 'stucking issue', NULL, 'Mouse', NULL, '', NULL, 'skamali@chcgroup.in', NULL, '2024-10-12', 3, '253,undefined', '2024-10-12 11:08', 95, '2024-10-15 08:30', 'S Kamali', 'HWSM', NULL, '253', NULL), (707, 'TCN0707', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'Network', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-12', 3, '253,undefined', '2024-10-12 01:28', 228, '2024-10-13 08:13', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (708, 'TCN0708', '132', 'Varshini E', NULL, NULL, 'undefined', 'Frequent Disconnect', NULL, 'Frequent Disconnect and Slowness , white and black screen', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-10-12', 3, '253,undefined', '2024-10-12 01:55', 132, '2024-10-13 08:59', 'Varshini E', 'HWSM', NULL, '253', NULL), (709, 'TCN0709', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in ', NULL, 'Sign in issue', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-10-13', 3, '294,undefined', '2024-10-13 10:36', 116, '2024-10-13 10:37', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (710, 'TCN0710', '19', 'Yuvaraj Kumar', NULL, NULL, 'undefined', 'seat no 76', NULL, 'WPS sing in issue', NULL, 'WPS', NULL, '', NULL, 'kyuvaraj@chcgroup.in', NULL, '2024-10-14', 3, '251,undefined', '2024-10-14 01:01', 19, '2024-10-14 02:08', 'Yuvaraj Kumar', 'HWCH', NULL, '251', NULL), (711, 'TCN0711', '519', 'H Vigneshvarma', NULL, NULL, 'undefined', 'CHCSM0068', NULL, 'Network issue in AWS', NULL, 'AWS', NULL, '', NULL, 'hvigneshvarma@chcgroup.in', NULL, '2024-10-16', 3, '253,undefined', '2024-10-16 10:21', 519, '2024-10-17 03:07', 'H Vigneshvarma', 'HWSM', NULL, '253', NULL), (712, 'TCN0712', '298', 'Prasanth', NULL, NULL, 'undefined', 'Test', NULL, 'test for dextra', NULL, 'Desktop', NULL, '0', NULL, 'prasanthai0123@gmail.com', NULL, '2024-10-16', 4, '294,undefined', '2024-10-16 11:25', 298, '2024-10-16 11:37', 'Azhagesan', 'HWCH', NULL, '294', NULL), (713, 'TCN0713', '249', 'M Sivaguru', NULL, NULL, 'undefined', 'Test Ticket New', NULL, 'Seat NO 100 Test', NULL, 'Desktop', NULL, '', NULL, 'msivaguru@chcgroup.in', NULL, '2024-10-16', 3, '251,undefined', '2024-10-16 11:25', 249, '2024-10-18 11:07', 'M Sivaguru', 'HWCH', NULL, '251', NULL), (714, 'TCN0714', '89', 'B Rajakamalam', NULL, NULL, 'undefined', 'system issue , system no : 1', NULL, 'system not working', NULL, 'Monitor', NULL, '', NULL, 'rajakamalam@chcgroup.in', NULL, '2024-10-16', 3, '253,undefined', '2024-10-16 11:26', 89, '2024-11-28 15:26', 'B Rajakamalam', 'HWSM', NULL, '253', NULL), (715, 'TCN0715', '300', 'Selva M', NULL, '1', NULL, 'External Error Log', NULL, 'test for dextra', NULL, NULL, NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-16', 7, '298,', '2024-10-16 11:41', 300, '2024-10-18 11:34', 'Selva M', 'HWCH', 'BD', '298', 'Testing for delete option'), (716, 'TCN0716', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-16', 3, '253,undefined', '2024-10-16 03:23', 228, '2024-10-16 05:22', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (717, 'TCN0717', '132', 'Varshini E', NULL, NULL, 'undefined', 'AWS Slowness ', NULL, 'Aws is getting slow for past few minutes for every techs', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-10-16', 3, '253,undefined', '2024-10-16 03:30', 132, '2024-10-17 01:55', 'Varshini E', 'HWSM', NULL, '253', NULL), (718, 'TCN0718', '252', 'Periya Samy P', NULL, NULL, 'undefined', 'Test', NULL, '99 Test', NULL, 'Headphone', NULL, '', NULL, 'speriya@chcgroup.in', NULL, '2024-10-17', 4, '251,undefined', '2024-10-17 11:13', 252, '2024-10-17 11:14', 'Periya Samy P', 'HWCH', NULL, '251', NULL), (719, 'TCN0719', '132', 'Varshini E', NULL, NULL, 'undefined', 'skype installation', NULL, 'changed system and changed skype', NULL, 'Skype', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 01:56', 132, '2024-10-17 02:39', 'Varshini E', 'HWSM', NULL, '253', NULL), (720, 'TCN0720', '201', 'Archana', NULL, NULL, 'undefined', 'Network stucking-for all in DMS', NULL, 'We are facing network stucking issue, it is dropping for 5 or 10 seconds and becoming normal from the morning but now we are facing frequent stucking and duration of this issue lasts more time', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 03:04', 201, '2024-10-17 03:35', 'Archana', 'HWSM', NULL, '253', NULL), (721, 'TCN0721', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'Network', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 03:05', 228, '2024-10-17 03:47', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (722, 'TCN0722', '201', 'Archana', NULL, NULL, 'undefined', 'system not working issue : system no:15', NULL, 'system shut down and not working', NULL, 'system not working', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 05:44', 201, '2024-10-23 08:44', 'Archana', 'HWSM', NULL, '253', NULL), (723, 'TCN0723', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'All system', NULL, 'Network have been cut out.', NULL, 'Network', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-10-18', 3, '251,undefined', '2024-10-18 08:32', 4, '2024-10-18 13:06', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (724, 'TCN0724', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'IT Issue System no.28', NULL, 'System Not Working', NULL, 'Desktop', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-10-18', 3, '253,undefined', '2024-10-18 10:25', 187, '2024-10-18 11:11', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (725, 'TCN0725', '300', 'Selva M', NULL, NULL, NULL, 'Testing for Dextra', NULL, 'Testing for Dextra', NULL, 'AWS', NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-18', 7, '294,', '2024-10-18 11:35', 300, '2024-10-18 11:59', 'Selva M', 'HWSM', NULL, '294', 'Testing for dextra'), (726, 'TCN0726', '300', 'Selva M', NULL, NULL, NULL, 'test', NULL, 'test', NULL, 'Desktop', NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-18', 7, '294,', '2024-10-18 11:49', 300, '2024-10-18 11:59', 'Selva M', 'HWSM', NULL, '294', 'Testing for dextra'); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (727, 'TCN0727', '300', 'Selva M', NULL, NULL, NULL, 'test', NULL, 'test', NULL, 'Desktop', NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-18', 7, '294,', '2024-10-18 11:51', 300, '2024-10-18 11:58', 'Selva M', 'HWSM', NULL, '294', 'Testing for dextra'), (728, 'TCN0728', '300', 'Selva M', NULL, NULL, NULL, 'test', NULL, 'test', NULL, 'AWS', NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-18', 7, '294,', '2024-10-18 11:57', 300, '2024-10-18 11:58', 'Selva M', 'HWCH', NULL, '294', 'testing for dextra'), (729, 'TCN0729', '300', 'Selva M', NULL, '1', NULL, 'External Error Log', NULL, 'test', NULL, NULL, NULL, '2147483647', NULL, 'selvadextra@gmail.com', NULL, '2024-10-18', 7, '298,', '2024-10-18 11:59', 300, '2024-10-18 12:08', 'Selva M', 'HWCH', 'BD', '298', 'The ticket was created in error'), (730, 'TCN0730', '201', 'Archana', NULL, NULL, 'undefined', 'system shutdown: system no:8', NULL, 'automatic shutdown', NULL, 'system shutdown', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-18', 3, '253,undefined', '2024-10-18 04:33', 201, '2024-10-19 12:43', 'Archana', 'HWSM', NULL, '253', NULL), (731, 'TCN0731', '23', 'R Priyadharshini', NULL, NULL, 'undefined', 'seat no: 73', NULL, 'WPS SIGN IN ISSUE', NULL, 'WPS', NULL, '', NULL, 'drpriya@chcgroup.in', NULL, '2024-10-18', 3, '251,undefined', '2024-10-18 05:01', 23, '2024-10-18 06:08', 'R Priyadharshini', 'HWCH', NULL, '251', NULL), (732, 'TCN0732', '201', 'Archana', NULL, NULL, 'undefined', 'headphone-system no:7', NULL, 'I am not at all audible in receiver end', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-19', 3, '253,undefined', '2024-10-19 10:25', 201, '2024-10-19 12:42', 'Archana', 'HWSM', NULL, '253', NULL), (733, 'TCN0733', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'system no 60- sign in issue', NULL, 'sisgn in issue in WPS', NULL, 'WPS', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-10-19', 3, '253,undefined', '2024-10-19 11:58', 58, '2024-10-24 01:29', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (734, 'TCN0734', '23', 'R Priyadharshini', NULL, NULL, 'undefined', 'Seat No : 55', NULL, 'AWS - Network issue', NULL, 'Desktop', NULL, '', NULL, 'drpriya@chcgroup.in', NULL, '2024-10-19', 3, '251,undefined', '2024-10-19 01:06', 23, '2024-10-19 02:48', 'R Priyadharshini', 'HWCH', NULL, '251', NULL), (735, 'TCN0735', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing: system no:07', NULL, 'frequent system freezing issue, kindly check into it -main system', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-19', 3, '253,undefined', '2024-10-19 04:55', 201, '2024-10-24 01:20', 'Archana', 'HWSM', NULL, '253', NULL), (736, 'TCN0736', '57', 'Abishek Victor Kannan', NULL, NULL, 'undefined', 'Mouse and keyboard issue', NULL, 'Mouse and keyboard stopped working while doing scans in system number CHCSM0076', NULL, 'Mouse', NULL, '', NULL, 'kabishek@chcgroup.in', NULL, '2024-10-19', 3, '253,undefined', '2024-10-19 05:21', 57, '2024-10-24 02:26', 'Abishek Victor Kannan', 'HWSM', NULL, '253', NULL), (737, 'TCN0737', '65', 'Afreen Taj Anwar Basha', NULL, NULL, 'undefined', 'meterbox issue', NULL, 'meterbox is not working properly because of hanging ', NULL, 'HW meterBOX', NULL, '', NULL, 'aafreen@chcgroup.in', NULL, '2024-10-20', 3, '254,undefined', '2024-10-20 12:07', 65, '2024-10-20 13:27', 'Afreen Taj Anwar Basha', 'HWSM', NULL, '254', NULL), (738, 'TCN0738', '101', 'Faiyaz M', NULL, NULL, 'undefined', 'Window', NULL, '', NULL, 'Desktop', NULL, '', NULL, 'mfaiyaz@chcgroup.in', NULL, '2024-10-20', 3, '254,undefined', '2024-10-20 12:54', 101, '2025-12-04 16:38', 'Faiyaz M', 'HWSM', NULL, '254', NULL), (739, 'TCN0739', '101', 'Faiyaz M', NULL, NULL, 'undefined', 'window auto shutdown ', NULL, 'CHCSM0045 - system got automatically shut down 2 times while doing the Scan.', NULL, 'Desktop', NULL, '', NULL, 'mfaiyaz@chcgroup.in', NULL, '2024-10-20', 3, '254,undefined', '2024-10-20 12:59', 101, '2024-10-20 13:21', 'Faiyaz M', 'HWSM', NULL, '254', NULL), (740, 'TCN0740', '65', 'Afreen Taj Anwar Basha', NULL, NULL, 'undefined', 'blue screen ', NULL, 'blue screen sys no. CHCSM0037', NULL, 'Desktop', NULL, '', NULL, 'aafreen@chcgroup.in', NULL, '2024-10-21', 3, '254,undefined', '2024-10-21 03:21', 65, '2024-10-24 04:47', 'Afreen Taj Anwar Basha', 'HWSM', NULL, '254', NULL), (741, 'TCN0741', '59', 'Sandeep Rajan', NULL, NULL, 'undefined', 'CHCSM007', NULL, 'stuck the mouse and keyboard', NULL, 'Desktop', NULL, '', NULL, 'Rsandeep@chcgroup.in', NULL, '2024-10-22', 3, '254,undefined', '2024-10-22 12:01', 59, '2024-10-22 17:02', 'Sandeep Rajan', 'HWSM', NULL, '254', NULL), (742, 'TCN0742', '76', 'Mahesh Kumar.M', NULL, NULL, 'undefined', 'Auto shutdown', NULL, 'auto shutdown sys no. 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This system not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-10-23', 3, '253,undefined', '2024-10-23 04:23', 70, '2024-10-23 04:50', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (747, 'TCN0747', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'Headphone Issue(S.NO:CHCSM0034)', NULL, 'noise cancelation unable to work', NULL, 'Headphone', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2024-10-23', 3, '253,undefined', '2024-10-23 04:33', 179, '2024-10-23 04:47', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (748, 'TCN0748', '86', 'Vaseekaran Srinivasan', NULL, NULL, 'undefined', '45', NULL, 'auto shutdown', NULL, 'Monitor', NULL, '', NULL, 'svaseekaran@chcgroup.in', NULL, '2024-10-24', 3, '254,undefined', '2024-10-24 07:54', 86, '2025-02-11 06:06', 'Vaseekaran Srinivasan', 'HWSM', NULL, '254', NULL), (749, 'TCN0749', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0047. This system not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-10-24', 3, '253,undefined', '2024-10-24 12:55', 42, '2024-10-24 14:57', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (750, 'TCN0750', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0049. Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-10-24', 3, '253,undefined', '2024-10-24 12:56', 42, '2024-10-24 14:57', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (751, 'TCN0751', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0054. 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This system not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-10-25', 3, '253,undefined', '2024-10-25 12:03', 42, '2024-10-25 16:41', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (757, 'TCN0757', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System restart Automatically', NULL, 'CHCSM0045. This System restart Automatically', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-10-25', 3, '253,undefined', '2024-10-25 12:31', 42, '2024-10-25 16:41', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (758, 'TCN0758', '24', 'Kapila R', NULL, NULL, 'undefined', 'meter box issue', NULL, 'meter shows invalid time', NULL, 'HW meterBOX', NULL, '', NULL, 'rkapila@chcgroup.in', NULL, '2024-10-26', 3, '294,undefined', '2024-10-26 01:25', 24, '2024-10-26 10:00', 'Kapila R', 'HWCH', NULL, '294', NULL), (759, 'TCN0759', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 09:04', 228, '2024-10-26 10:26', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (760, 'TCN0760', '132', 'Varshini E', NULL, NULL, 'undefined', 'AWS Slowness ', NULL, 'Aws is getting slow for past few minutes for every techs', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 09:11', 132, '2024-10-26 10:25', 'Varshini E', 'HWSM', NULL, '253', NULL), (761, 'TCN0761', '201', 'Archana', NULL, NULL, 'undefined', 'network issue-for all in dms', NULL, 'stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 10:02', 201, '2024-10-26 10:41', 'Archana', 'HWSM', NULL, '253', NULL), (762, 'TCN0762', '53', 'Sineka', NULL, NULL, 'undefined', 'WPS', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 10:43', 53, '2024-10-26 12:43', 'Sineka', 'HWSM', NULL, '253', NULL), (763, 'TCN0763', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system stuck in every 10-15 minutes.', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-10-26', 3, '255,undefined', '2024-10-26 01:29', 161, '2024-10-26 03:08', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (764, 'TCN0764', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'mail cannot access', NULL, 'Software trainees cannot access their mail', NULL, 'mail issue', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 04:05', 228, '2024-10-30 09:04', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (765, 'TCN0765', '201', 'Archana', NULL, NULL, 'undefined', 'system frezzing-system no:07', NULL, 'system freezed for three time, mouse and keyboard is not working', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 04:17', 201, '2024-10-28 10:13', 'Archana', 'HWSM', NULL, '253', NULL), (766, 'TCN0766', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'Automatic Restart', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 12:07', 54, '2024-10-29 10:17', 'C Ganashree', 'HWSM', NULL, '254', NULL), (767, 'TCN0767', '465', 'Vidhya', NULL, NULL, 'undefined', 'meter issue', NULL, 'cannot meterbox login', NULL, 'HW meterBOX', NULL, '', NULL, 'kvidhya@chcgroup.in', NULL, '2024-10-28', 4, '254,undefined', '2024-10-28 03:18', 465, '2024-10-28 11:29', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (768, 'TCN0768', '465', 'Vidhya', NULL, NULL, 'undefined', 'XL Issue ', NULL, 'XL in read only mode', NULL, 'WPS', NULL, '', NULL, 'kvidhya@chcgroup.in', NULL, '2024-10-28', 4, '254,undefined', '2024-10-28 03:20', 465, '2024-10-28 11:29', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (769, 'TCN0769', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0077', NULL, 'wps', NULL, 'HW meterBOX', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 06:57', 152, '2024-10-28 06:57', 'Nithya K', 'HWSM', NULL, '254', NULL), (770, 'TCN0770', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0070', NULL, 'wps', NULL, 'HW meterBOX', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 06:57', 152, '2024-10-28 06:58', 'Nithya K', 'HWSM', NULL, '254', NULL), (771, 'TCN0771', '201', 'Archana', NULL, NULL, 'undefined', 'Network stucking-for all in DMS', NULL, 'stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-28', 3, '253,undefined', '2024-10-28 08:45', 201, '2024-10-29 08:57', 'Archana', 'HWSM', NULL, '253', NULL), (772, 'TCN0772', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: 72 system issue', NULL, 'Monitor issue ', NULL, 'Monitor', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-10-28', 3, '251,undefined', '2024-10-28 06:28', 12, '2024-10-28 07:43', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (773, 'TCN0773', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No:17', NULL, 'mouse double click issue', NULL, 'Mouse', NULL, '', NULL, 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', NULL, 'Desktop', NULL, '', NULL, 'gsanjay@chcgroup.in', 'sanjay.PNG', '2024-10-30', 3, '254,undefined', '2024-10-30 01:49', 523, '2024-12-17 23:43', 'Sanjay Govindaraj', 'HWSM', NULL, '254', NULL), (779, 'TCN0779', '495', 'Abinaya M', NULL, NULL, 'undefined', 'CPU not working', NULL, 'CPU not working', NULL, 'CPU issue', NULL, '', NULL, 'mabinaya@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 08:34', 495, '2024-10-30 12:21', 'Abinaya M', 'HWSM', NULL, '253', NULL), (780, 'TCN0780', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness ', NULL, 'Some Techs are facing slowness ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 09:05', 228, '2024-10-30 10:54', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (781, 'TCN0781', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus servers are working slow since morning', NULL, '', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-10-30', 3, '255,undefined', '2024-10-30 10:11', 205, '2024-10-30 13:04', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (782, 'TCN0782', '201', 'Archana', NULL, NULL, 'undefined', 'loading and stucking issue-for all in dms', NULL, 'we are facing loading and stucking issue intermittently', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 10:35', 201, '2024-10-30 12:30', 'Archana', 'HWSM', NULL, '253', NULL), (783, 'TCN0783', '23', 'R Priyadharshini', NULL, NULL, 'undefined', 'seat no: 67', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'drpriya@chcgroup.in', NULL, '2024-10-30', 3, '251,undefined', '2024-10-30 01:09', 23, '2024-10-30 03:46', 'R Priyadharshini', 'HWCH', NULL, '251', NULL), (784, 'TCN0784', '201', 'Archana', NULL, NULL, 'undefined', 'headphone-system no:7', NULL, 'microphone is not audible from my side', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-31', 3, '253,undefined', '2024-10-31 03:40', 201, '2024-10-31 04:04', 'Archana', 'HWSM', NULL, '253', NULL), (785, 'TCN0785', '515', 'Suvarnalatha V', NULL, NULL, 'undefined', 'Display issue', NULL, 'Display fontsize is different', NULL, 'Desktop', NULL, '', NULL, 'vsuvarnalatha@chcgroup.in', NULL, '2024-11-01', 3, '253,undefined', '2024-11-01 10:26', 515, '2024-11-01 10:33', 'Suvarnalatha V', 'HWSM', NULL, '253', NULL), (786, 'TCN0786', '201', 'Archana', NULL, NULL, 'undefined', 'loading and stucking issue-for all in dms', NULL, 'we are facing loading and stucking issue intermittently', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-01', 3, '253,undefined', '2024-11-01 11:16', 201, '2024-11-01 17:42', 'Archana', 'HWSM', NULL, '253', NULL), (787, 'TCN0787', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Display error', NULL, 'CHCSM0045. 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This system not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 02:28', 42, '2024-11-02 03:08', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (793, 'TCN0793', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'RPC Server Error', NULL, 'CHCSM0039. This system RPC Server error', NULL, 'CPU', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 02:39', 42, '2024-11-02 03:08', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (794, 'TCN0794', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System freeze issue', NULL, 'meterbox got stuck and freeze(17 mins)', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-11-02', 3, '294,undefined', '2024-11-02 03:19', 243, '2024-11-05 08:55', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (795, 'TCN0795', '74', 'Sathya S', NULL, NULL, 'undefined', 'CHCSM008', NULL, 'automatic force lock', NULL, 'HW meterBOX', NULL, '', NULL, 'ssathya@chcgroup.in', NULL, '2024-11-03', 3, '254,undefined', '2024-11-03 04:52', 74, '2025-02-11 05:00', 'Sathya S', 'HWSM', NULL, '254', NULL), (796, 'TCN0796', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0026.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:06', 42, '2024-11-03 04:33', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (797, 'TCN0797', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0039.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:06', 42, '2024-11-03 04:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (798, 'TCN0798', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0058.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:07', 42, '2024-11-03 04:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (805, 'TCN0805', '461', 'Madhan Kumar', NULL, NULL, 'undefined', 'system freeze', NULL, '(S.NO:CHCSM0034)system freeze', NULL, 'Desktop', NULL, '', NULL, 'madhank@chcgroup.in', NULL, '2024-11-04', 3, '253,undefined', '2024-11-04 02:25', 461, '2024-11-04 04:29', 'Madhan Kumar', 'HWSM', NULL, '253', NULL), (806, 'TCN0806', '87', 'Ramya Ganesan', NULL, NULL, 'undefined', 'wps not working', NULL, 'wps not working', NULL, 'WPS', NULL, '', NULL, 'ramyaganesan@chcgroup.in', NULL, '2024-11-04', 3, '253,undefined', '2024-11-04 04:30', 87, '2024-11-04 05:03', 'Ramya Ganesan', 'HWSM', NULL, '253', NULL), (807, 'TCN0807', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve wps issue', NULL, 'To updae WPS', NULL, 'WPS', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-11-04', 3, '253,null', '2024-11-04 05:14', 241, '2024-11-09 02:25', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (808, 'TCN0808', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', 'CHCSM0039-Blue screen', NULL, 'blue screen in monitor', NULL, 'Monitor', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-11-05', 3, '254,undefined', '2024-11-05 02:15', 62, '2025-02-11 06:05', 'Kalaiarasan G', 'HWSM', NULL, '254', NULL), (809, 'TCN0809', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'mouse and keyboard issue', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-11-05', 3, '254,undefined', '2024-11-05 04:59', 54, '2024-11-07 11:49', 'C Ganashree', 'HWSM', NULL, '254', NULL), (810, 'TCN0810', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-05', 3, '294,null', '2024-11-05 08:41', 2, '2024-11-17 15:22', 'Gayathri M', 'HWCH', NULL, '294', NULL), (811, 'TCN0811', '238', 'Roshan Rahima Kani K', NULL, '24', '243', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '12,243', '2024-11-05 11:05', 238, '2024-11-06 11:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (812, 'TCN0812', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '33,436', '2024-11-05 11:06', 238, '2024-11-08 03:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '33', NULL), (813, 'TCN0813', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '24,9', '2024-11-05 11:07', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (814, 'TCN0814', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:08', 238, '2024-11-27 12:02', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (815, 'TCN0815', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:09', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '233', NULL), (816, 'TCN0816', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '23,219', '2024-11-05 11:09', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '23', NULL), (817, 'TCN0817', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:10', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '229', NULL), (818, 'TCN0818', '201', 'Archana', NULL, NULL, 'undefined', 'disconnection issue-for all in dms', NULL, 'we are facing Forti client disconnection issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 11:10', 201, '2024-11-05 16:33', 'Archana', 'HWSM', NULL, '253', NULL), (819, 'TCN0819', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:11', 238, '2024-12-01 10:46', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (820, 'TCN0820', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '219,null', '2024-11-05 11:11', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (821, 'TCN0821', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:12', 238, '2024-11-05 11:56', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (822, 'TCN0822', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:12', 238, '2024-11-06 11:13', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (823, 'TCN0823', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (824, 'TCN0824', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (825, 'TCN0825', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '71', NULL), (826, 'TCN0826', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:14', 238, '2024-11-06 11:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (827, 'TCN0827', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:14', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (828, 'TCN0828', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 1, '64,', '2024-11-05 11:15', 238, '2024-11-05 11:15', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (829, 'TCN0829', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:15', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (830, 'TCN0830', '544', 'Dhanush Bharathi R', NULL, NULL, 'undefined', 'System No: CHCSM0057', NULL, 'keyboard and Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'rdhanush@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 12:03', 544, '2024-11-05 13:49', 'Dhanush Bharathi R', 'HWSM', NULL, '253', NULL), (831, 'TCN0831', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: CHC056 WPS Issue', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-11-05', 3, '251,undefined', '2024-11-05 03:08', 12, '2024-11-05 09:06', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (832, 'TCN0832', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0039. This system not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 03:21', 70, '2024-11-05 04:17', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (833, 'TCN0833', '229', 'Priyanka', NULL, NULL, 'undefined', 'WPS Sign.in issue', NULL, 'Sys No : CHCSM009 - WPS Signin Issue', NULL, 'WPS', NULL, '', NULL, 'spriyankas@chcgroup.in', NULL, '2024-11-06', 3, '253,undefined', '2024-11-06 10:37', 229, '2024-11-06 10:53', 'Priyanka', 'HWSM', NULL, '253', NULL), (834, 'TCN0834', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '25,9', '2024-11-06 11:08', 238, '2024-11-13 03:05', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (835, 'TCN0835', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '26,9', '2024-11-06 11:08', 238, '2024-11-08 03:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (836, 'TCN0836', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '9,null', '2024-11-06 11:08', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (837, 'TCN0837', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:09', 238, '2024-11-08 03:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '78', NULL), (838, 'TCN0838', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:09', 238, '2024-11-08 03:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (839, 'TCN0839', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:14', 238, '2024-11-08 03:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '96', NULL), (840, 'TCN0840', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:15', 238, '2024-11-13 04:27', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (841, 'TCN0841', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:15', 238, '2024-11-09 09:50', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '86', NULL), (842, 'TCN0842', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'System Freezed', NULL, 'CHCSM0010-System freezed', NULL, 'System freezed', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2024-11-06', 3, '253,undefined', '2024-11-06 04:47', 198, '2024-11-07 12:31', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (843, 'TCN0843', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'system not working; system no: CHCSM008', NULL, 'Automatic system update and not working', NULL, 'system not working', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2024-11-07', 3, '253,undefined', '2024-11-07 03:33', 232, '2024-11-09 08:17', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (844, 'TCN0844', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'CHCSM0046. This system\'s mouse not working ', NULL, 'Mouse', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 02:00', 42, '2024-11-08 02:18', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (845, 'TCN0845', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 03:03', 228, '2024-11-08 04:29', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (846, 'TCN0846', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 5, '243,', '2024-11-08 03:46', 238, '2024-11-09 09:48', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '243', NULL), (847, 'TCN0847', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 5, 'null,undefined', '2024-11-08 03:47', 238, '2025-02-19 11:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '40', NULL), (848, 'TCN0848', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '39,436', '2024-11-08 03:47', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '39', NULL), (849, 'TCN0849', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '4,null', '2024-11-08 03:48', 238, '2024-11-09 09:48', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '4', NULL), (850, 'TCN0850', '238', 'Roshan Rahima Kani K', NULL, '24', '243', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '13,243', '2024-11-08 03:49', 238, '2024-11-09 09:47', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (851, 'TCN0851', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '31,4', '2024-11-08 03:50', 238, '2025-01-04 16:09', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (852, 'TCN0852', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:53', 238, '2024-11-11 02:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '79', NULL), (853, 'TCN0853', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:53', 238, '2024-11-13 04:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '76', NULL), (854, 'TCN0854', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:54', 238, '2024-11-13 04:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '72', NULL), (855, 'TCN0855', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'System Problem(System 0031)', NULL, 'Freezing Issues', NULL, 'System', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 05:06', 187, '2024-11-08 05:27', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (856, 'TCN0856', '515', 'Suvarnalatha V', NULL, NULL, 'undefined', 'Mouse issue-CHCSM0072', NULL, 'Mouse is not working', NULL, 'Mouse', NULL, '', NULL, 'vsuvarnalatha@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 05:48', 515, '2024-11-08 06:12', 'Suvarnalatha V', 'HWSM', NULL, '253', NULL), (857, 'TCN0857', '493', 'Kaviya S', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'CHCSM001- Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 10:12', 493, '2024-11-09 14:23', 'Kaviya S', 'HWSM', NULL, '253', NULL), (858, 'TCN0858', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:43', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '525', NULL), (859, 'TCN0859', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:43', 238, '2024-11-13 03:06', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (860, 'TCN0860', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '90,42', '2024-11-09 10:44', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (861, 'TCN0861', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:44', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '71', NULL), (862, 'TCN0862', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:45', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (863, 'TCN0863', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '13,4', '2024-11-09 10:46', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (864, 'TCN0864', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:49', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (865, 'TCN0865', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '39,436', '2024-11-09 10:50', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '39', NULL), (866, 'TCN0866', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '478,9', '2024-11-09 10:51', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '478', NULL), (867, 'TCN0867', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:51', 238, '2024-11-13 03:05', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (868, 'TCN0868', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:52', 238, '2025-01-04 16:39', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '501', NULL), (869, 'TCN0869', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:52', 238, '2024-12-19 15:48', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '502', NULL), (870, 'TCN0870', '79', 'M Varshni', NULL, NULL, 'undefined', 'WPS sign in', NULL, ' System No : CHCSM003 WPS sign in', NULL, 'WPS', NULL, '', NULL, 'mvarshini@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 11:35', 79, '2024-11-09 13:45', 'M Varshni', 'HWSM', NULL, '253', NULL), (871, 'TCN0871', '84', 'Santhiya', NULL, NULL, 'undefined', 'wps ', NULL, 'wps not working CHCNSM002', NULL, 'WPS', NULL, '', NULL, 'psanthiya@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 12:24', 84, '2024-11-09 13:44', 'Santhiya', 'HWSM', NULL, '253', NULL), (872, 'TCN0872', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve WPS problem', NULL, 'Issue in WPS', NULL, '', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-11-09', 3, '253,null', '2024-11-09 02:23', 241, '2024-11-09 04:06', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (873, 'TCN0873', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 02:45', 228, '2024-11-09 04:25', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (874, 'TCN0874', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System has no network issue', NULL, 'CHCSM0056. System has no network issue', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 05:25', 42, '2024-11-09 05:27', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (875, 'TCN0875', '201', 'Archana', NULL, NULL, 'undefined', 'system no:007', NULL, 'system is very very very slow can\'t able to access anything properly...its showing close the program issue and hanging issue and my meterbox if more than 30 mins its shutdown automatically kindly check towards it pls', NULL, 'meterbox and system slow', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 06:52', 201, '2024-11-11 08:18', 'Archana', 'HWSM', NULL, '253', NULL), (876, 'TCN0876', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 11:59', 228, '2024-11-10 13:38', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (877, 'TCN0877', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Blue screen Error', NULL, 'CHCSM0037. This system has Bluescreen error.', NULL, '', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 12:33', 70, '2024-11-10 13:27', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (878, 'TCN0878', '229', 'Priyanka', NULL, NULL, 'undefined', 'WPS ', NULL, 'Sys. No CHCSM004 -WPS sign.in issue', NULL, 'WPS', NULL, '', NULL, 'spriyankas@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 01:38', 229, '2024-11-10 03:25', 'Priyanka', 'HWSM', NULL, '253', NULL), (879, 'TCN0879', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM007 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-11', 3, '254,undefined', '2024-11-11 04:31', 48, '2024-11-14 03:16', 'Grisey E', 'HWSM', NULL, '254', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (880, 'TCN0880', '48', 'Grisey E', NULL, NULL, 'undefined', 'Landline no : 27 not Working', NULL, 'Landline no : 27 call not connect inside the office, so kindly check and do the needful', NULL, 'Land Line', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-11', 3, '254,undefined', '2024-11-11 04:37', 48, '2024-11-14 03:17', 'Grisey E', 'HWSM', NULL, '254', NULL), (881, 'TCN0881', '201', 'Archana', NULL, NULL, 'undefined', 'mouse right click not working-system no:07', NULL, 'mouse not working for right click side', NULL, 'Mouse', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 08:19', 201, '2024-11-11 08:37', 'Archana', 'HWSM', NULL, '253', NULL), (882, 'TCN0882', '201', 'Archana', NULL, NULL, 'undefined', 'network slowness for all in dms', NULL, 'network slowness stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 10:30', 201, '2024-11-13 10:37', 'Archana', 'HWSM', NULL, '253', NULL), (883, 'TCN0883', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'system is slow can\'t able to access anything properly.', NULL, 'Desktop', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 10:33', 198, '2024-11-12 04:38', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (884, 'TCN0884', '214', 'Aruna P', NULL, NULL, 'undefined', 'Mouse Issue', NULL, 'System no-47,48,Mouse Double click issue', NULL, 'Mouse', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-11-11', 3, '294,undefined', '2024-11-11 10:42', 214, '2024-11-11 16:54', 'Aruna P', 'HWCH', NULL, '294', NULL), (885, 'TCN0885', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Slowness', NULL, 'skype got slow and hanged, cannot screen share ', NULL, 'Skype', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 01:00', 228, '2024-11-12 05:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (886, 'TCN0886', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness ', NULL, 'system got slow, hanged and blinking', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 01:02', 228, '2024-11-12 05:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (887, 'TCN0887', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 03:39', 228, '2024-11-12 05:44', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (888, 'TCN0888', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System restart', NULL, 'CHCSM0016 - frequent automatic restart \'your device ran into a problem\'', NULL, 'System', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 04:37', 197, '2024-11-13 02:59', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (889, 'TCN0889', '98', 'Janani V', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'stuck the mouse and keyboard', NULL, 'Mouse', NULL, '', NULL, 'jananiv@chcgroup.in', NULL, '2024-11-13', 3, '254,undefined', '2024-11-13 03:06', 98, '2024-12-11 20:39', 'Janani V', 'HWSM', NULL, '254', NULL), (890, 'TCN0890', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 09:31', 228, '2024-11-13 10:03', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (891, 'TCN0891', '201', 'Archana', NULL, NULL, 'undefined', 'heavy stucking issue for all in dms', NULL, 'can\'t able to analyse scan', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:01', 201, '2024-11-13 10:37', 'Archana', 'HWSM', NULL, '253', NULL), (892, 'TCN0892', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Network Issue', NULL, 'CHCSM0037. This system has Network Issue', NULL, 'Network', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:21', 70, '2024-11-13 10:59', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (893, 'TCN0893', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in ', NULL, 'Sign in issue', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-11-13', 3, '294,undefined', '2024-11-13 10:22', 116, '2024-11-13 19:35', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (894, 'TCN0894', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0058. This system was not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:22', 70, '2024-11-13 11:49', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (895, 'TCN0895', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'WPS - sign in problem', NULL, 'wps upgrade issue', NULL, 'WPS', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:35', 58, '2024-11-13 11:51', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (896, 'TCN0896', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus software are working very slow', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-11-13', 3, '255,undefined', '2024-11-13 10:57', 205, '2024-11-13 11:15', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (897, 'TCN0897', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system working slow ', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-11-13', 3, '255,undefined', '2024-11-13 03:37', 161, '2024-11-13 05:03', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (898, 'TCN0898', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'auto shutdown', NULL, 'CHCSM0043', NULL, 'auto shutdown', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-11-14', 3, '254,undefined', '2024-11-14 12:49', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (899, 'TCN0899', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0031 (System shut down)', NULL, 'System shut down ', NULL, 'Monitor', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-11-14', 3, '254,undefined', '2024-11-14 06:04', 180, '2024-11-19 03:33', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (900, 'TCN0900', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'meterbox ', NULL, 'meter connection problem (chcsm0029)', NULL, 'HW meterBOX', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-11-14', 3, '253,undefined', '2024-11-14 10:43', 187, '2024-11-14 13:10', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (903, 'TCN0903', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system stuck in every 10- 15 minutes from morning', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-11-14', 3, '255,undefined', '2024-11-14 12:38', 161, '2024-11-14 20:52', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (904, 'TCN0904', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 5, 'null,undefined', '2024-11-14 02:21', 238, '2024-11-27 13:26', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '35', NULL), (905, 'TCN0905', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '41,null', '2024-11-14 02:21', 238, '2024-11-14 02:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (906, 'TCN0906', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '22,4', '2024-11-14 02:22', 238, '2024-11-16 04:30', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (907, 'TCN0907', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:23', 238, '2024-11-15 01:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (908, 'TCN0908', '238', 'Roshan 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'TCN0958', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-17', 3, '294,null', '2024-11-17 15:27', 2, '2024-11-19 14:16', 'Gayathri M', 'HWCH', NULL, '294', NULL), (959, 'TCN0959', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0030 ', NULL, '', NULL, 'RAM issue', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-11-19', 3, '254,undefined', '2024-11-19 03:35', 180, '2024-11-19 03:35', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (960, 'TCN0960', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-19', 3, '253,undefined', '2024-11-19 09:26', 228, '2024-11-19 14:11', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (961, 'TCN0961', '115', 'Ackshaya R', NULL, NULL, 'undefined', 'Mouse not working ', NULL, 'Mouse issue', NULL, 'Mouse', NULL, '', NULL, 'rackshaya@chcgroup.in', NULL, '2024-11-19', 3, '294,undefined', '2024-11-19 10:21', 115, '2024-11-19 11:17', 'Ackshaya R', 'HWCH', NULL, '294', NULL), (962, 'TCN0962', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus software are working very slow', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-11-19', 3, '255,undefined', '2024-11-19 11:00', 205, '2024-11-19 11:12', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (963, 'TCN0963', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-19', 3, '294,null', '2024-11-19 14:20', 2, '2024-11-19 16:08', 'Gayathri M', 'HWCH', NULL, '294', NULL), (964, 'TCN0964', '513', 'Nesiga S', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'Auto restart issue', NULL, 'Monitor', NULL, '', NULL, 'snesiga@chcgroup.in', NULL, '2024-11-19', 3, '253,undefined', '2024-11-19 15:30', 513, '2024-11-19 16:33', 'Nesiga S', 'HWSM', NULL, '253', NULL), (965, 'TCN0965', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'WPS Read only mode', NULL, '', NULL, 'WPS', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-11-20', 3, '253,undefined', '2024-11-20 09:11', 130, '2024-11-20 23:31', 'Aadhithya Murugajothi', 'HWSM', NULL, '253', NULL), (966, 'TCN0966', '514', 'Nageshwari Murugesan', NULL, NULL, 'undefined', 'CHCSM0070', NULL, 'System power on issue', NULL, 'Desktop', NULL, '', NULL, 'mnageshwari@chcgroup.in', NULL, '2024-11-20', 3, '253,undefined', '2024-11-20 10:40', 514, '2024-11-20 11:03', 'Nageshwari Murugesan', 'HWSM', NULL, '253', NULL), (967, 'TCN0967', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: CHC072 Seat No: CHC078', NULL, 'Mouse not working ( automatic double click)', NULL, 'Mouse', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-11-20', 3, '294,undefined', '2024-11-20 15:27', 12, '2025-02-15 12:57', 'Kaviya Suresh', 'HWCH', NULL, '294', NULL), (968, 'TCN0968', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-21', 3, '253,undefined', '2024-11-21 12:19', 228, '2024-11-21 12:32', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (969, 'TCN0969', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-21', 3, '253,undefined', '2024-11-21 12:54', 228, '2024-11-21 13:48', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (972, 'TCN0972', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm0059', NULL, 'wps was read only mode', NULL, 'WPS', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2024-11-21', 3, '254,undefined', '2024-11-21 21:18', 463, '2024-11-21 21:18', 'Archana J', 'HWSM', NULL, '254', NULL), (973, 'TCN0973', '135', 'Umarani N', NULL, NULL, 'undefined', 'CHCSM0054', NULL, 'Wps read only issue', NULL, 'WPS', NULL, '', NULL, 'numarani@chcgroup.in', NULL, '2024-11-21', 3, '254,undefined', '2024-11-21 22:16', 135, '2024-11-21 22:16', 'Umarani N', 'HWSM', NULL, '254', NULL), (974, 'TCN0974', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'WPS read only mode', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 00:24', 142, '2024-11-22 00:32', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (975, 'TCN0975', '9', 'Yashika', NULL, NULL, 'undefined', 'Meterbox issue for all system ', NULL, 'unable to login a meterbox and its shows too many connection form 12.00 AM to 12.55 AM', NULL, 'HW meterBOX', NULL, '', NULL, 'jyashika@chcgroup.in', NULL, '2024-11-22', 3, '294,undefined', '2024-11-22 01:41', 9, '2024-11-22 20:23', 'Yashika', 'HWCH', NULL, '294', NULL), (976, 'TCN0976', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM001 - Mouse Issue', NULL, 'mouse not working for right click side', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:10', 48, '2024-12-12 00:24', 'Grisey E', 'HWSM', NULL, '254', NULL), (977, 'TCN0977', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'mouse not working properly.', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:13', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (978, 'TCN0978', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0025 - hard disk Problem', NULL, 'Mouse ,keyboard are not working, sudden the system are freeze .', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:25', 48, '2024-11-25 06:20', 'Grisey E', 'HWSM', NULL, '254', NULL), (979, 'TCN0979', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0020 - hard disk Problem', NULL, 'network slowness stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:26', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (980, 'TCN0980', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0021 - hard disk Problem', NULL, 'network slowness stucking and loading issue and mouse not working for right click side.', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:27', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (981, 'TCN0981', '48', 'Grisey E', NULL, NULL, 'undefined', 'Landline no : 27 not Working', NULL, 'Landline no : 27 call not connect inside the office, so kindly check and do the needful', NULL, 'Land Line', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:28', 48, '2025-01-02 22:27', 'Grisey E', 'HWSM', NULL, '254', NULL), (982, 'TCN0982', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0027 - Hard disk Issue', NULL, 'network slowness stucking and loading issue , CPU not working.', NULL, 'CPU', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:31', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (983, 'TCN0983', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0028 - hard disk Problem', NULL, 'mouse not working for right click side, keyboard issue', NULL, 'CPU', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:31', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (984, 'TCN0984', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0045 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:33', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (985, 'TCN0985', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0052 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:33', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (986, 'TCN0986', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0057 - hard disk Problem', NULL, 'network slowness stucking and loading issue', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:34', 48, '2024-11-25 06:18', 'Grisey E', 'HWSM', NULL, '254', NULL), (987, 'TCN0987', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0023 ', NULL, 'mouse not working for right click side, some of the time frozen', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:36', 48, '2024-11-25 06:17', 'Grisey E', 'HWSM', NULL, '254', NULL), (988, 'TCN0988', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No:15', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-11-22', 3, '294,undefined', '2024-11-22 09:15', 110, '2024-12-02 10:49', 'Preethi S', 'HWCH', NULL, '294', NULL), (989, 'TCN0989', '53', 'Sineka', NULL, NULL, 'undefined', 'CHCSM0052', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 11:11', 53, '2024-11-22 16:54', 'Sineka', 'HWSM', NULL, '253', NULL), (990, 'TCN0990', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-22', 3, '294,null', '2024-11-22 14:45', 2, '2024-11-22 16:53', 'Gayathri M', 'HWCH', NULL, '294', NULL), (991, 'TCN0991', '227', 'R Malavika', NULL, NULL, 'undefined', 'Excel Read only', NULL, 'Cannot access WPS, as it shows read-only', NULL, 'WPS', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 14:49', 227, '2024-11-22 15:16', 'R Malavika', 'HWSM', NULL, '253', NULL), (992, 'TCN0992', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Slowness Issue ', NULL, 'Slowness Issue for all MSA techs in New unit', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 16:22', 42, '2024-11-22 16:23', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (993, 'TCN0993', '53', 'Sineka', NULL, NULL, 'undefined', 'CHCSM0052', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 16:54', 53, '2024-11-22 17:08', 'Sineka', 'HWSM', NULL, '253', NULL), (994, 'TCN0994', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'wps is in read only mode', NULL, 'WPS', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 21:23', 463, '2024-11-30 23:41', 'Archana J', 'HWSM', NULL, '254', NULL), (995, 'TCN0995', '510', 'Joan Cynthia L', NULL, NULL, 'undefined', 'Mouse', NULL, 'CHCSM0045, Mouse is not working', NULL, 'Mouse', NULL, '', NULL, 'ljoan@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:16', 510, '2024-11-23 13:43', 'Joan Cynthia L', 'HWSM', NULL, '253', NULL), (996, 'TCN0996', '201', 'Archana', NULL, NULL, 'undefined', 'education room:forticlient installation', NULL, 'Kindly install forticlient for training purpose', NULL, 'New Software Installation', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:20', 201, '2024-11-23 14:00', 'Archana', 'HWSM', NULL, '253', NULL), (997, 'TCN0997', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:50', 228, '2024-11-23 13:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (998, 'TCN0998', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-23', 3, '251,null', '2024-11-23 14:21', 2, '2024-11-23 16:16', 'Gayathri M', 'HWCH', NULL, '251', NULL), (999, 'TCN0999', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'system automatic shutdown. system no-chcsm008', NULL, 'system shutdown', NULL, 'system automatic shutdown', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 15:08', 232, '2024-11-25 10:00', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (1000, 'TCN1000', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'system automatic shut down', NULL, 'system issue', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-11-23', 3, '254,undefined', '2024-11-23 23:38', 152, '2024-11-29 21:41', 'Nithya K', 'HWSM', NULL, '254', NULL), (1001, 'TCN1001', '513', 'Nesiga S', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'Auto restart issue', NULL, 'Monitor', NULL, '', NULL, 'snesiga@chcgroup.in', NULL, '2024-11-25', 3, '253,undefined', '2024-11-25 12:01', 513, '2024-11-25 15:15', 'Nesiga S', 'HWSM', NULL, '253', NULL), (1002, 'TCN1002', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System not working CHCSM0016', NULL, 'Unable to ON the system', NULL, 'System', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-11-25', 3, '253,undefined', '2024-11-25 14:35', 197, '2024-11-25 15:01', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1003, 'TCN1003', '61', 'Hemasri V', NULL, NULL, 'undefined', 'monitor issue ', NULL, '', NULL, 'Monitor', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2024-11-26', 3, '253,undefined', '2024-11-26 10:16', 61, '2024-11-26 10:17', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1004, 'TCN1004', '61', 'Hemasri V', NULL, NULL, 'undefined', 'monitor issue CHCSM0037', NULL, 'System shows blue screen ', NULL, 'Monitor', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2024-11-26', 3, '253,undefined', '2024-11-26 10:18', 61, '2024-11-27 10:07', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1005, 'TCN1005', '240', 'Suresh Sankar', NULL, NULL, 'null', 'Training Room system', NULL, 'To updae WPS and Printer connection', NULL, 'New Software Installation', NULL, '', NULL, 'ssuresh@chcgroup.in', NULL, '2024-11-26', 3, '253,null', '2024-11-26 13:59', 240, '2024-11-26 15:15', 'Suresh Sankar', 'HWSM', NULL, '253', NULL), (1006, 'TCN1006', '49', 'Gokul V', NULL, NULL, 'undefined', 'System(s.no:CHCSM0029)', NULL, 'auto struck while working it shows not responding for all the App', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 04:48', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1007, 'TCN1007', '49', 'Gokul V', NULL, NULL, 'undefined', 'AWS(s.no:CHCSM0035)', NULL, 'AWS shows No internet', NULL, 'AWS', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 04:50', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1008, 'TCN1008', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'Cannot save excel, as it shows disk full', NULL, 'share folder', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-27', 3, '253,undefined', '2024-11-27 09:03', 228, '2024-11-27 09:23', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1009, 'TCN1009', '548', 'Mukila M', NULL, NULL, 'undefined', 'CHCSM0041', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 13:59', 548, '2024-11-27 19:17', 'Mukila M', 'HWSM', NULL, '254', NULL), (1010, 'TCN1010', '548', 'Mukila M', NULL, NULL, 'undefined', 'CHCSM0041', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-11-27', 3, '253,undefined', '2024-11-27 14:00', 548, '2024-11-27 19:16', 'Mukila M', 'HWSM', NULL, '253', NULL), (1011, 'TCN1011', '49', 'Gokul V', NULL, NULL, 'undefined', 'CPU(CHCSM0026)', NULL, 'Mouse and keyboard got auto struck ', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-28', 3, '254,undefined', '2024-11-28 02:23', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1012, 'TCN1012', '201', 'Archana', NULL, NULL, 'undefined', 'need forticlient software-system no:10', NULL, 'even installed...showing error can\'t able to install forticlient', NULL, 'New Software Installation', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-28', 3, '253,undefined', '2024-11-28 08:38', 201, '2024-11-28 10:36', 'Archana', 'HWSM', NULL, '253', NULL), (1013, 'TCN1013', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:48', 238, '2024-12-01 10:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1014, 'TCN1014', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:49', 238, '2024-12-06 15:11', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1015, 'TCN1015', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:50', 238, '2024-12-01 10:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (1016, 'TCN1016', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:51', 238, '2024-12-06 15:11', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1017, 'TCN1017', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 1, '21,9', '2024-11-29 11:52', 238, '2024-11-29 11:52', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '21', NULL), (1018, 'TCN1018', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:52', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (1019, 'TCN1019', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:52', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1020, 'TCN1020', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:53', 238, '2024-12-13 11:01', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '17', NULL), (1021, 'TCN1021', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:53', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (1022, 'TCN1022', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:54', 238, '2024-12-13 11:00', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1023, 'TCN1023', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:55', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (1024, 'TCN1024', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:55', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (1025, 'TCN1025', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:57', 238, '2024-12-13 16:05', 'Roshan Rahima Kani K', 'HWDL', 'EDU & QC', '105', NULL), (1026, 'TCN1026', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:58', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '55', NULL), (1027, 'TCN1027', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:58', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1028, 'TCN1028', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:59', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (1029, 'TCN1029', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:00', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '233', NULL), (1030, 'TCN1030', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:01', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '216', NULL), (1031, 'TCN1031', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:02', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '224', NULL), (1032, 'TCN1032', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 5, 'null,undefined', '2024-11-29 12:02', 238, '2025-02-19 11:08', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '222', NULL), (1033, 'TCN1033', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:03', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '16', NULL), (1034, 'TCN1034', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:04', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '11', NULL), (1035, 'TCN1035', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:05', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '28', NULL), (1036, 'TCN1036', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:07', 238, '2024-12-18 14:21', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '47', NULL), (1037, 'TCN1037', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '58', NULL), (1038, 'TCN1038', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '23', NULL), (1039, 'TCN1039', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (1040, 'TCN1040', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 5, 'null,undefined', '2024-11-29 12:10', 238, '2024-12-01 10:50', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '447', NULL), (1041, 'TCN1041', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:10', 238, '2024-12-18 14:21', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '53', NULL), (1042, 'TCN1042', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:12', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1043, 'TCN1043', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:12', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '19', NULL), (1044, 'TCN1044', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:24', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (1045, 'TCN1045', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (1046, 'TCN1046', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (1047, 'TCN1047', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (1048, 'TCN1048', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:27', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1049, 'TCN1049', '238', 'Roshan Rahima Kani K', NULL, '12', '4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, '22,4', '2024-11-29 12:27', 238, '2024-12-06 15:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1050, 'TCN1050', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:27', 238, '2024-12-01 10:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '77', NULL), (1051, 'TCN1051', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:28', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '499', NULL), (1052, 'TCN1052', '238', 'Roshan Rahima Kani K', NULL, '', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 14:59', 238, '2024-12-18 14:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1053, 'TCN1053', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:03', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (1054, 'TCN1054', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:03', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (1055, 'TCN1055', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:04', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '89', NULL), (1056, 'TCN1056', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:04', 238, '2024-12-06 15:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '91', NULL), (1057, 'TCN1057', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:05', 238, '2024-12-06 15:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1058, 'TCN1058', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Not responding', NULL, 'Meter box not responding, it shows error', NULL, 'HW meterBOX', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-29', 3, '253,undefined', '2024-11-29 15:06', 228, '2024-11-29 15:39', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1059, 'TCN1059', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:07', 238, '2024-12-19 15:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (1060, 'TCN1060', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:08', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1061, 'TCN1061', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:09', 238, '2025-01-04 16:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (1062, 'TCN1062', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:10', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '70', NULL), (1063, 'TCN1063', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:11', 238, '2024-12-06 15:09', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (1064, 'TCN1064', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:12', 238, '2024-12-06 15:09', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1065, 'TCN1065', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:12', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (1066, 'TCN1066', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:13', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (1067, 'TCN1067', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:14', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '54', NULL), (1068, 'TCN1068', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:14', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (1069, 'TCN1069', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:15', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (1070, 'TCN1070', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail 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Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-07', 3, '253,undefined', '2024-12-07 13:28', 42, '2024-12-07 16:39', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1113, 'TCN1113', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'System off frequent', NULL, 'Automatically system got shutdown', NULL, 'Desktop', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 03:57', 130, '2024-12-17 23:51', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1114, 'TCN1114', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'CHCSM0012', NULL, 'system got auto shut down when i\'m doing the scans.', NULL, 'Desktop', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 04:16', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (1115, 'TCN1115', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'CHCSM0054', NULL, 'system got auto shut down when i\'m doing the scans.', NULL, 'Mouse', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 04:16', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (1116, 'TCN1116', '516', 'Charumathi', NULL, NULL, 'undefined', 'CHCSM0011', NULL, 'system not working, mouse and keyboard also not working properly because froze some times ', NULL, 'Desktop', NULL, '', NULL, 'scharumathi@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 04:21', 516, '2025-02-11 04:14', 'Charumathi', 'HWSM', NULL, '254', NULL), (1117, 'TCN1117', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'System off frequent', NULL, 'Automatically system got shutdown', NULL, 'Desktop', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:21', 130, '2024-12-17 23:51', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1118, 'TCN1118', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'mouse issue-right side clicks when clicking left side', NULL, 'Mouse', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:28', 152, '2024-12-08 06:25', 'Nithya K', 'HWSM', NULL, '254', NULL), (1119, 'TCN1119', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:59', 142, '2024-12-08 06:24', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1120, 'TCN1120', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'AWS Issue', NULL, 'CHCSM0043. AWS no Network Issue', NULL, 'AWS', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-08', 3, '253,undefined', '2024-12-08 10:53', 42, '2024-12-08 11:25', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1121, 'TCN1121', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-08', 3, '253,undefined', '2024-12-08 12:59', 228, '2024-12-10 10:55', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1122, 'TCN1122', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0071', NULL, 'WPS In Read only mode', NULL, 'WPS', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 23:12', 134, '2024-12-08 23:13', 'T Nivedha', 'HWSM', NULL, '254', NULL), (1123, 'TCN1123', '528', 'Aruni', NULL, NULL, 'undefined', 'seat number 84', NULL, 'wps signin issue', NULL, 'WPS', NULL, '', NULL, 'paruni@chcgroup.in', NULL, '2024-12-09', 3, '251,undefined', '2024-12-09 05:49', 528, '2024-12-09 05:55', 'Aruni', 'HWCH', NULL, '251', NULL), (1124, 'TCN1124', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'WPS not working in share', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-09', 3, '254,undefined', '2024-12-09 07:33', 142, '2024-12-10 23:39', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1125, 'TCN1125', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness & frequent disconnection for some techs', NULL, 'Both DMS- AU and SG TS plus techs are facing slowness & frequent disconnection', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-12-09', 3, '255,undefined', '2024-12-09 13:32', 205, '2024-12-09 14:13', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (1126, 'TCN1126', '201', 'Archana', NULL, NULL, 'undefined', 'system no:07 headphone issue', NULL, 'Facing headphone issue, not audible and not hearable due to damage in wire', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-09', 3, '253,undefined', '2024-12-09 16:50', 201, '2024-12-09 17:16', 'Archana', 'HWSM', NULL, '253', NULL), (1127, 'TCN1127', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0011- System freezed and restart ', NULL, 'Frequently system freezed and restart continuously', NULL, 'System freezed and restart', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 09:49', 492, '2024-12-20 15:28', 'Nivetha D', 'HWSM', NULL, '253', NULL), (1128, 'TCN1128', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'Key board keys not working', NULL, 'Some of the keyboard keys are not working in the trainingand I am unable to work. Please check and do the needful', NULL, '', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-10', 3, '294,null', '2024-12-10 11:34', 238, '2024-12-13 10:57', 'Roshan Rahima Kani K', 'HWCH', NULL, '294', NULL), (1129, 'TCN1129', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 12:55', 228, '2024-12-10 16:37', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1130, 'TCN1130', '138', 'Nandhithashree v', NULL, NULL, 'undefined', 'WPS not responding', NULL, 'WPS not responding while using', NULL, 'WPS', NULL, '', NULL, 'vnandhithashree@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 13:07', 138, '2024-12-10 16:38', 'Nandhithashree v', 'HWSM', NULL, '253', NULL), (1131, 'TCN1131', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0054', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:46', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1132, 'TCN1132', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'AWS (No internet)', NULL, 'AWS', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:47', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1133, 'TCN1133', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0054', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:49', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1134, 'TCN1134', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', '', NULL, '', NULL, 'Monitor', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-10', 3, '254,undefined', '2024-12-10 23:40', 142, '2024-12-10 23:42', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1135, 'TCN1135', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0058', NULL, 'system restart automatically', NULL, 'Monitor', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-10', 3, '254,undefined', '2024-12-10 23:42', 142, '2024-12-21 05:24', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1136, 'TCN1136', '457', 'Ragunath', NULL, NULL, 'undefined', 'System no.CHCSM0010 System Freezing', NULL, 'Frequently system freezed', NULL, 'System freezed', NULL, '', NULL, 'aragunath@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 10:50', 457, '2024-12-13 13:57', 'Ragunath', 'HWSM', NULL, '253', NULL), (1137, 'TCN1137', '504', 'Safa Faren M J', NULL, NULL, 'undefined', 'CHCSM0030- System number', NULL, 'Mouse was not working and power on issue', NULL, 'Mouse', NULL, '', NULL, 'mjsafa@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 17:10', 504, '2024-12-11 20:38', 'Safa Faren M J', 'HWSM', NULL, '253', NULL), (1138, 'TCN1138', '98', 'Janani V', NULL, NULL, 'undefined', 'system not working', NULL, 'CHCSM0045, system not working', NULL, 'Desktop', NULL, '', NULL, 'jananiv@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 17:23', 98, '2024-12-11 20:39', 'Janani V', 'HWSM', NULL, '253', NULL), (1139, 'TCN1139', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0050. Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 18:39', 70, '2024-12-11 20:01', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1140, 'TCN1140', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'WPS signin', NULL, 'CHCSM0054. WPS signin', NULL, '', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 18:42', 70, '2024-12-11 20:01', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1141, 'TCN1141', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0061', NULL, 'SYSTEM ISSUE ', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-11', 3, '254,undefined', '2024-12-11 21:35', 152, '2024-12-17 23:51', 'Nithya K', 'HWSM', NULL, '254', NULL), (1142, 'TCN1142', '144', 'Vignesh Govindhan', NULL, NULL, 'undefined', 'WPS issue', NULL, 'Excel not working in the system CHCSM0020', NULL, 'WPS', NULL, '', NULL, 'Vigneshg@chcgroup.in', NULL, '2024-12-12', 3, '253,undefined', '2024-12-12 14:50', 144, '2024-12-12 16:04', 'Vignesh Govindhan', 'HWSM', NULL, '253', NULL), (1143, 'TCN1143', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'while saving excel was too slow', NULL, 'WPS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-12', 3, '253,undefined', '2024-12-12 15:53', 228, '2024-12-12 16:38', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1144, 'TCN1144', '238', 'Roshan Rahima Kani K', NULL, '12', '41,4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-13', 1, '487,41,4', '2024-12-13 10:57', 238, '2024-12-13 10:57', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1145, 'TCN1145', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-13', 3, 'null,undefined', '2024-12-13 12:34', 238, '2024-12-17 11:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '448', NULL), (1146, 'TCN1146', '226', 'K Sumithra', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'Power on issue', NULL, 'Power on issue', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 12:49', 226, '2024-12-13 14:04', 'K Sumithra', 'HWSM', NULL, '253', NULL), (1147, 'TCN1147', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'cannot save excel, too slow', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 13:18', 228, '2024-12-13 17:14', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1148, 'TCN1148', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 13:19', 228, '2024-12-13 17:14', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1149, 'TCN1149', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0056', NULL, 'keyboard problem', NULL, 'Keyboard', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 14:07', 548, '2024-12-13 14:53', 'Mukila M', 'HWSM', NULL, '253', NULL), (1150, 'TCN1150', '201', 'Archana', NULL, NULL, 'undefined', 'System No:07 Headphone issue', NULL, 'its not working intermittently , kindly check towards it', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 16:50', 201, '2024-12-13 16:52', 'Archana', 'HWSM', NULL, '253', NULL), (1151, 'TCN1151', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'meterbox not working', NULL, 'CHCSM0065. meterbox not working', NULL, 'meterbox', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 17:14', 70, '2024-12-13 17:40', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1152, 'TCN1152', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0053. Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 17:15', 70, '2024-12-13 17:40', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1153, 'TCN1153', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0061', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-15', 3, '254,undefined', '2024-12-15 02:12', 152, '2024-12-17 23:51', 'Nithya K', 'HWSM', NULL, '254', NULL), (1154, 'TCN1154', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'System restaring', NULL, 'System restarting - CHCSM009', NULL, 'System restarting', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2024-12-16', 3, '253,undefined', '2024-12-16 14:06', 199, '2024-12-17 15:14', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (1155, 'TCN1155', '93', 'Shobana raju', NULL, NULL, 'undefined', '(CHCSM0008)', NULL, 'Blue screen', NULL, 'Desktop', NULL, '', NULL, 'shobanaraju@chcgroup.in', NULL, '2024-12-17', 1, '254,undefined', '2024-12-17 05:10', 93, '2025-02-14 00:26', 'Shobana raju', 'HWSM', NULL, '254', NULL), (1156, 'TCN1156', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'CHCSM0019 - system restart', NULL, 'Automatic restart and Difficulty in opening meterbox after restart', NULL, 'System restart', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-12-17', 3, '253,undefined', '2024-12-17 12:22', 197, '2024-12-17 17:04', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1157, 'TCN1157', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'excel not working properly', NULL, 'we save the excel the data is not saved.', NULL, 'WPS', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-12-17', 4, '255,undefined', '2024-12-17 16:46', 161, '2024-12-27 09:30', 'Sandeep Kumar Choudhary', 'HWDL', NULL, '255', NULL), (1158, 'TCN1158', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-18', 3, '253,undefined', '2024-12-18 12:39', 228, '2024-12-18 13:39', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1159, 'TCN1159', '504', 'Safa Faren M J', NULL, NULL, 'undefined', 'CHCSM0030- System number', NULL, 'Mouse was not working and power on issue', NULL, 'Mouse', NULL, '', NULL, 'mjsafa@chcgroup.in', NULL, '2024-12-18', 3, '253,undefined', '2024-12-18 14:14', 504, '2024-12-18 17:17', 'Safa Faren M J', 'HWSM', NULL, '253', NULL), (1160, 'TCN1160', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 5, 'null,undefined', '2024-12-18 14:23', 238, '2025-02-19 10:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '40', NULL), (1161, 'TCN1161', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:23', 238, '2024-12-19 15:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (1162, 'TCN1162', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 5, 'null,undefined', '2024-12-18 14:24', 238, '2025-02-19 10:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '483', NULL), (1163, 'TCN1163', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '487,41,436', '2024-12-18 14:24', 238, '2024-12-18 14:24', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1164, 'TCN1164', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:25', 238, '2024-12-19 15:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1165, 'TCN1165', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 4, '488,41,436', '2024-12-18 14:25', 238, '2025-04-11 16:36', 'Vishali Kanagarajan', 'HWCH', 'MSA', '488', NULL), (1166, 'TCN1166', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:26', 238, '2025-03-23 11:02', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '479', NULL), (1167, 'TCN1167', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:26', 238, '2025-02-27 15:09', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1168, 'TCN1168', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '22,436', '2024-12-18 14:27', 238, '2025-02-19 10:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, 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'2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '444', NULL), (1187, 'TCN1187', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:34', 238, '2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1188, 'TCN1188', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '489,9', '2024-12-18 14:35', 238, '2025-01-04 16:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '489', NULL), (1189, 'TCN1189', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have 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'2024-12-18 14:43', 238, '2025-01-04 16:07', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1208, 'TCN1208', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:44', 238, '2024-12-19 15:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (1209, 'TCN1209', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 5, 'null,undefined', '2024-12-18 14:44', 238, '2025-02-19 10:49', 'Roshan Rahima Kani K', 'HWSM', 'Leadership', '68', NULL), (1210, 'TCN1210', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your 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'HWSM', 'MSA', '96', NULL), (1213, 'TCN1213', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:46', 238, '2024-12-19 15:38', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '91', NULL), (1214, 'TCN1214', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:46', 238, '2024-12-19 15:37', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (1215, 'TCN1215', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:47', 238, '2024-12-19 15:37', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '70', NULL), (1216, 'TCN1216', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:47', 238, '2024-12-19 15:37', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '89', NULL), (1217, 'TCN1217', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:47', 238, '2024-12-19 15:37', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1218, 'TCN1218', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-18', 3, '253,undefined', '2024-12-18 14:59', 228, '2024-12-19 11:11', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1219, 'TCN1219', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:05', 238, '2025-01-04 16:21', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '63', NULL), (1220, 'TCN1220', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:05', 238, '2024-12-19 15:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1221, 'TCN1221', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:05', 238, '2025-01-04 16:21', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (1222, 'TCN1222', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:06', 238, '2025-01-04 16:21', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1223, 'TCN1223', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:07', 238, '2025-02-19 10:49', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (1224, 'TCN1224', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:07', 238, '2025-02-21 10:56', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (1225, 'TCN1225', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:07', 238, '2024-12-19 15:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (1226, 'TCN1226', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:08', 238, '2025-01-04 16:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (1227, 'TCN1227', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:08', 238, '2024-12-19 15:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '97', NULL), (1228, 'TCN1228', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:08', 238, '2024-12-19 15:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '99', NULL), (1229, 'TCN1229', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:09', 238, '2024-12-19 15:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '98', NULL), (1230, 'TCN1230', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:09', 238, '2024-12-19 15:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (1231, 'TCN1231', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:10', 238, '2025-01-04 16:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (1232, 'TCN1232', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:10', 238, '2025-03-04 06:40', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '86', NULL), (1233, 'TCN1233', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:10', 238, '2024-12-19 15:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '54', NULL), (1234, 'TCN1234', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:11', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '101', NULL), (1235, 'TCN1235', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:11', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '49', NULL), (1236, 'TCN1236', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:11', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (1237, 'TCN1237', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:12', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (1238, 'TCN1238', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:12', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '65', NULL), (1239, 'TCN1239', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:13', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '48', NULL), (1240, 'TCN1240', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:14', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1241, 'TCN1241', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '487,41,436', '2024-12-18 15:14', 238, '2024-12-18 15:14', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1242, 'TCN1242', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 5, '483,436', '2024-12-18 15:15', 238, '2024-12-18 15:15', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '483', NULL), (1243, 'TCN1243', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:15', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1244, 'TCN1244', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you 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'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:17', 238, '2024-12-19 15:32', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (1248, 'TCN1248', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:17', 238, '2025-01-04 16:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (1249, 'TCN1249', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:18', 238, '2025-02-21 10:55', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (1250, 'TCN1250', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:18', 238, '2025-02-19 10:47', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (1251, 'TCN1251', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:19', 238, '2024-12-20 15:08', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1252, 'TCN1252', '140', 'Purushothaman S', NULL, NULL, NULL, 'CHCSM0076 - Mouse not working', NULL, 'Mouse n\'t working', NULL, 'Mouse', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-12-18', 1, ',', '2024-12-18 21:23', 140, '2024-12-18 21:23', 'Purushothaman S', 'HWSM', NULL, NULL, NULL), (1253, 'TCN1253', '240', 'Suresh Sankar', NULL, NULL, 'null', 'CHCSM0028', NULL, 'This is requested to provide skype acces with headphone and camera ', NULL, 'Skype', NULL, '', NULL, 'ssuresh@chcgroup.in', NULL, '2024-12-18', 3, '254,null', '2024-12-18 21:52', 240, '2025-01-16 08:26', 'Suresh Sankar', 'HWSM', NULL, '254', NULL), (1254, 'TCN1254', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0058', NULL, 'system issue', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-18', 3, '254,undefined', '2024-12-18 22:26', 152, '2025-02-20 09:28', 'Nithya K', 'HWSM', NULL, '254', NULL), (1255, 'TCN1255', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0011-System freezed', NULL, 'frequently system freezed', NULL, 'System freezed', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2024-12-19', 3, '253,undefined', '2024-12-19 10:15', 492, '2024-12-20 15:28', 'Nivetha D', 'HWSM', NULL, '253', NULL), (1256, 'TCN1256', '247', 'Vini Malhotra', NULL, NULL, 'null', 'Wifi connectivity issue', NULL, 'Unable to connect with the defined line, if connected facing stucking and frequent disconnectivity issue', NULL, 'Laptop', NULL, '', NULL, 'vinim@chcgroup.in', NULL, '2024-12-19', 3, '255,null', '2024-12-19 14:52', 247, '2024-12-19 17:22', 'Vini Malhotra', 'HWDL', NULL, '255', NULL), (1257, 'TCN1257', '196', 'Leena Shri S', NULL, NULL, 'undefined', 'CHCSM0012-Forticlient slowness', NULL, 'Software getting stucked very frequently', NULL, 'software slow', NULL, '', NULL, 'sleena@chcgroup.in', NULL, '2024-12-19', 3, '253,undefined', '2024-12-19 14:59', 196, '2024-12-20 15:27', 'Leena Shri S', 'HWSM', NULL, '253', NULL), (1258, 'TCN1258', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:22', 238, '2024-12-20 15:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1259, 'TCN1259', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:22', 238, '2025-02-23 12:44', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (1260, 'TCN1260', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, '445,null', '2024-12-19 15:22', 238, '2025-01-04 16:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '445', NULL), (1261, 'TCN1261', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 5, 'null,undefined', '2024-12-19 15:23', 238, '2025-02-19 10:47', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '490', NULL), (1262, 'TCN1262', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:23', 238, '2025-02-19 10:47', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '502', NULL), (1263, 'TCN1263', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, '18,219', '2024-12-19 15:24', 238, '2025-02-20 12:51', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (1264, 'TCN1264', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:24', 238, '2025-01-04 16:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1265, 'TCN1265', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:24', 238, '2025-02-20 12:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1266, 'TCN1266', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:25', 238, '2025-01-06 16:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '59', NULL), (1267, 'TCN1267', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 1, '64,', '2024-12-19 15:25', 238, '2024-12-19 15:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (1268, 'TCN1268', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0063', NULL, 'KEYBOARD NOT WORKING', NULL, 'Keyboard', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-19', 3, '254,undefined', '2024-12-19 23:15', 152, '2025-02-20 09:28', 'Nithya K', 'HWSM', NULL, '254', NULL), (1269, 'TCN1269', '19', 'Yuvaraj Kumar', NULL, NULL, 'undefined', 'seat no 31', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'kyuvaraj@chcgroup.in', NULL, '2024-12-20', 3, '251,undefined', '2024-12-20 03:48', 19, '2024-12-20 04:01', 'Yuvaraj Kumar', 'HWCH', NULL, '251', NULL), (1270, 'TCN1270', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System issue', NULL, 'System restart with black page, couldn\'t access anything- CHCSM0019', NULL, 'System restart', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-12-20', 3, '253,undefined', '2024-12-20 12:29', 197, '2024-12-20 15:30', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1271, 'TCN1271', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-20', 3, '473,9', '2024-12-20 15:02', 238, '2025-02-21 10:52', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '473', NULL), (1272, 'TCN1272', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-20', 3, '448,9', '2024-12-20 15:02', 238, '2025-01-04 16:06', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '448', NULL), (1273, 'TCN1273', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-20', 3, 'null,undefined', '2024-12-20 15:03', 238, '2025-01-04 16:19', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '226', NULL), (1274, 'TCN1274', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-20', 5, 'null,undefined', '2024-12-20 15:03', 238, 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'undefined', 'CHCSM0054, 56 & 57', NULL, 'system not working, mouse and keyboard also not working properly because froze some times ', NULL, 'Mouse', NULL, '', NULL, 'mprema@chcgroup.in', NULL, '2024-12-20', 3, '254,undefined', '2024-12-20 23:34', 508, '2024-12-20 23:35', 'Prema', 'HWSM', NULL, '254', NULL), (1287, 'TCN1287', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0076 ', NULL, 'Mouse issue', NULL, 'Mouse', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-21', 3, '254,undefined', '2024-12-21 05:23', 142, '2025-02-01 07:41', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1288, 'TCN1288', '563', 'Rohith R S', NULL, NULL, 'undefined', 'CHCSM0073', NULL, 'CPU FAN SOUND ISSUE', NULL, 'Desktop', NULL, '', NULL, 'srohith@chcgroup.in', NULL, '2024-12-21', 3, '253,undefined', '2024-12-21 10:41', 563, '2024-12-21 10:45', 'Rohith R S', 'HWSM', NULL, '253', NULL), (1289, 'TCN1289', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification 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The system has freezing issue', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-25', 3, '251,undefined', '2024-12-25 15:54', 42, '2024-12-26 10:26', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1323, 'TCN1323', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'mouse issue', NULL, 'system no 33 mouse right and left click not working ', NULL, 'Mouse', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-12-26', 3, '255,undefined', '2024-12-26 11:07', 161, '2024-12-26 17:06', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1324, 'TCN1324', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Network drive port issue', NULL, 'The system showed no network while working', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-12-26', 3, '294,undefined', '2024-12-26 12:09', 243, '2025-01-04 14:32', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (1325, 'TCN1325', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve wps issue', NULL, '', NULL, 'WPS', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-12-26', 3, '254,null', '2024-12-26 14:47', 241, '2024-12-27 17:47', 'Shalini Arumugam', 'HWSM', NULL, '254', NULL), (1326, 'TCN1326', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System Freezing', NULL, 'CHCSM0050. System Freezing', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-26', 3, '253,undefined', '2024-12-26 15:05', 70, '2024-12-26 16:20', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1327, 'TCN1327', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Not responding', NULL, 'Cannot access meterbox as it shows not responding', NULL, 'HW meterBOX', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-26', 3, '253,undefined', '2024-12-26 15:05', 228, '2024-12-26 16:28', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1328, 'TCN1328', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0053. System not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-26', 3, '253,undefined', '2024-12-26 15:30', 70, '2024-12-26 16:20', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1329, 'TCN1329', '53', 'Sineka', NULL, NULL, 'undefined', '', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-12-26', 3, '253,undefined', '2024-12-26 20:08', 53, '2024-12-26 20:14', 'Sineka', 'HWSM', NULL, '253', NULL), (1330, 'TCN1330', '461', 'Madhan Kumar', NULL, NULL, 'undefined', 'CHCSM0028', NULL, 'Meter box issue', NULL, 'HW meterBOX', NULL, '', NULL, 'madhank@chcgroup.in', NULL, '2024-12-27', 3, '253,undefined', '2024-12-27 12:22', 461, '2024-12-27 17:11', 'Madhan Kumar', 'HWSM', NULL, '253', NULL), (1331, 'TCN1331', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Freezing issue', NULL, 'System got freezing issue in old unit-CHCSM0026', NULL, 'Monitor', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-27', 3, '253,undefined', '2024-12-27 13:41', 228, '2024-12-27 17:24', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1332, 'TCN1332', '201', 'Archana', NULL, NULL, 'undefined', 'Network disconnection-DMS ', NULL, 'We are facing frequent software disconnection', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-27', 3, '253,undefined', '2024-12-27 14:20', 201, '2024-12-27 16:54', 'Archana', 'HWSM', NULL, '253', NULL), (1333, 'TCN1333', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '474,4', '2024-12-27 14:49', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '474', NULL), (1334, 'TCN1334', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '4,null', '2024-12-27 14:50', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '4', NULL), (1335, 'TCN1335', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '13,4', '2024-12-27 14:50', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (1336, 'TCN1336', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '22,4', '2024-12-27 14:50', 238, '2025-01-05 16:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1337, 'TCN1337', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, 'null,undefined', '2024-12-27 14:51', 238, '2025-03-23 11:02', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1338, 'TCN1338', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, 'null,undefined', '2024-12-27 14:51', 238, '2025-03-23 11:01', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '479', NULL), (1339, 'TCN1339', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '443,9', '2024-12-27 14:52', 238, '2025-01-04 16:03', 'Roshan Rahima Kani 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'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '484,9', '2024-12-27 14:53', 238, '2025-01-04 16:03', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1343, 'TCN1343', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '489,9', '2024-12-27 14:53', 238, '2025-02-19 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '489', NULL), (1344, 'TCN1344', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, 'null,undefined', '2024-12-27 14:54', 238, '2025-01-04 16:15', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '501', NULL), (1345, 'TCN1345', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', 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Headphones are not working ', NULL, 'Headphone', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-01-20', 3, '253,undefined', '2025-01-20 12:59', 42, '2025-01-20 13:47', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1434, 'TCN1434', '61', 'Hemasri V', NULL, NULL, 'undefined', 'keyboard problem for sys no : chcsm0062', NULL, 'keyboard problem for sys no : chcsm0062', NULL, 'Keyboard', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2025-01-21', 3, '253,undefined', '2025-01-21 15:35', 61, '2025-01-21 18:27', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1435, 'TCN1435', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System Problem (System CHCSM0020)', NULL, 'System is not working', NULL, 'System', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2025-01-21', 3, '253,undefined', '2025-01-21 16:34', 197, '2025-01-21 16:59', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1436, 'TCN1436', '494', 'Suganthya N', NULL, NULL, 'undefined', 'CHCSMOO32', NULL, 'viscosity not 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'2025-01-22 09:57', 95, '2025-02-06 16:38', 'S Kamali', 'HWSM', NULL, '253', NULL), (1440, 'TCN1440', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-01-22', 3, '253,undefined', '2025-01-22 11:05', 228, '2025-01-22 11:33', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1441, 'TCN1441', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Snipping tool access - Reg.', NULL, 'I need snipping tool access to mail to client', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2025-01-22', 3, '294,undefined', '2025-01-22 12:33', 243, '2025-01-22 15:39', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (1442, 'TCN1442', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'System Freeze - CHCSM0073', NULL, 'system Freeze', NULL, 'Desktop', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2025-01-22', 4, '254,undefined', '2025-01-22 23:14', 140, '2025-01-24 07:35', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (1443, 'TCN1443', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0072', NULL, 'Keyboard ,Mouse not working ', NULL, 'Keyboard', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-01-22', 3, '254,undefined', '2025-01-22 23:17', 142, '2025-02-01 07:41', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1444, 'TCN1444', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Headphone and web cam not working', NULL, 'Headphone and web cam not working', NULL, 'Headphone', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-01-23', 3, '294,undefined', '2025-01-23 09:29', 121, '2025-02-05 16:40', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (1445, 'TCN1445', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'System No.45 Mouse not working', NULL, 'System No.45 Mouse not working', NULL, 'Mouse', NULL, '', NULL, 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'2025-01-23', 3, '254,undefined', '2025-01-23 20:54', 136, '2025-02-01 21:12', 'Yamuna R', 'HWSM', NULL, '254', NULL), (1449, 'TCN1449', '445', 'S Madhusnegha', NULL, NULL, 'undefined', 'System No: 37', NULL, 'AWS No network Issue', NULL, 'AWS', NULL, '', NULL, 'smadhusnegha@chcgroup.in', NULL, '2025-01-23', 3, '251,undefined', '2025-01-23 21:57', 445, '2025-01-23 22:39', 'S Madhusnegha', 'HWCH', NULL, '251', NULL), (1450, 'TCN1450', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-01-24', 3, '253,undefined', '2025-01-24 09:40', 228, '2025-01-24 11:14', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1451, 'TCN1451', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Installing outlook mail on system 45 ', NULL, 'Installing outlook mail on system 45 ', NULL, 'New Software Installation', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-01-24', 3, '294,undefined', '2025-01-24 12:40', 121, '2025-01-24 12:42', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (1452, 'TCN1452', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Installing outlook mail on system 35', NULL, 'Installing outlook mail on system 35', NULL, 'New Software Installation', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-01-24', 3, '294,undefined', '2025-01-24 12:43', 121, '2025-01-28 09:50', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (1453, 'TCN1453', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-01-25', 3, '253,undefined', '2025-01-25 12:05', 228, '2025-01-25 14:13', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1454, 'TCN1454', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow since morning', NULL, '', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-01-25', 3, '255,undefined', '2025-01-25 13:34', 161, '2025-01-25 16:06', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1455, 'TCN1455', '105', 'Divya Gupta', NULL, NULL, 'undefined', 'stucking issue', NULL, 'we all are facing stucking issue sir.we are unable to do scan', NULL, 'Network', NULL, '', NULL, 'divyagupta@chcgroup.in', NULL, '2025-01-25', 3, '255,undefined', '2025-01-25 13:57', 105, '2025-01-25 15:09', 'Divya Gupta', 'HWDL', NULL, '255', NULL), (1456, 'TCN1456', '199', 'Devippriya 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NULL), (1459, 'TCN1459', '61', 'Hemasri V', NULL, NULL, 'undefined', 'sys no 63 ', NULL, 'Edge download ', NULL, 'HW meterBOX', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2025-01-27', 3, '253,undefined', '2025-01-27 11:05', 61, '2025-01-27 13:46', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1460, 'TCN1460', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system no 46 keyboard and mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-01-28', 3, '255,undefined', '2025-01-28 09:10', 161, '2025-01-28 09:47', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1461, 'TCN1461', '157', 'Shalini Palanisamy', NULL, NULL, 'undefined', 'network slowness ', NULL, 'network slowness in my system', NULL, 'Network', NULL, '', NULL, 'pshalini@chcgroup.in', NULL, '2025-01-28', 3, '253,undefined', '2025-01-28 11:38', 157, '2025-01-30 10:23', 'Shalini Palanisamy', 'HWSM', NULL, '253', NULL), (1462, 'TCN1462', '240', 'Suresh Sankar', NULL, NULL, 'null', 'Meeting Room 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'', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '537,9', '2025-02-19 12:17', 238, '2025-02-21 10:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '537', NULL), (1578, 'TCN1578', '238', 'Roshan Rahima Kani K', NULL, '12', '9', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '539,9', '2025-02-19 12:17', 238, '2025-02-21 10:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '539', NULL), (1579, 'TCN1579', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 12:18', 238, '2025-02-19 14:55', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (1580, 'TCN1580', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 12:19', 238, '2025-02-19 14:54', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '503', NULL), (1581, 'TCN1581', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 12:19', 238, '2025-02-24 13:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1582, 'TCN1582', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 12:21', 238, '2025-02-19 14:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1583, 'TCN1583', '238', 'Roshan Rahima Kani K', NULL, '12', NULL, 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 1, '549,', '2025-02-19 12:21', 238, '2025-02-19 12:21', 'Roshan Rahima Kani K', '', 'MSA', '549', NULL), (1584, 'TCN1584', '201', 'Archana', NULL, NULL, 'undefined', 'whole dms-network stucking', NULL, 'frequent network issue with stucking', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-02-19', 3, '253,undefined', '2025-02-19 13:06', 201, '2025-02-19 17:05', 'Archana', 'HWSM', NULL, '253', NULL), (1585, 'TCN1585', '238', 'Roshan Rahima Kani K', NULL, '24', '436,9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 1, '487,436,9', '2025-02-19 14:27', 238, '2025-02-19 14:27', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1586, 'TCN1586', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '479,9', '2025-02-19 14:27', 238, '2025-02-21 10:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '479', NULL), (1587, 'TCN1587', '238', 'Roshan Rahima Kani K', NULL, '', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:28', 238, '2025-03-02 12:16', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1588, 'TCN1588', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:28', 238, '2025-02-19 14:54', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (1589, 'TCN1589', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:29', 238, '2025-02-23 11:52', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (1590, 'TCN1590', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '251,undefined', '2025-02-19 14:29', 238, '2025-02-24 13:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '564', NULL), (1591, 'TCN1591', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:30', 238, '2025-03-22 08:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (1592, 'TCN1592', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '4,null', '2025-02-19 14:30', 238, '2025-02-20 12:51', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '4', NULL), (1593, 'TCN1593', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '474,9', '2025-02-19 14:30', 238, '2025-02-21 10:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '474', NULL), (1594, 'TCN1594', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:31', 238, '2025-02-23 12:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '482', NULL), (1595, 'TCN1595', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:31', 238, '2025-02-19 14:53', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '445', NULL), (1596, 'TCN1596', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:31', 238, '2025-02-23 12:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (1597, 'TCN1597', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '25,9', '2025-02-19 14:32', 238, '2025-02-20 12:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1598, 'TCN1598', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:32', 238, '2025-03-23 11:00', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1599, 'TCN1599', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:33', 238, '2025-02-25 13:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1600, 'TCN1600', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:33', 238, '2025-02-27 15:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1601, 'TCN1601', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:33', 238, '2025-02-27 15:05', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '489', NULL), (1602, 'TCN1602', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 5, 'null,undefined', '2025-02-19 14:34', 238, '2025-02-24 13:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1603, 'TCN1603', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '453,9', '2025-02-19 14:34', 238, '2025-02-20 12:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '453', NULL), (1604, 'TCN1604', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '478,9', '2025-02-19 14:34', 238, '2025-02-21 10:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '478', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1605, 'TCN1605', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '442,9', '2025-02-19 14:35', 238, '2025-02-20 12:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '442', NULL), (1606, 'TCN1606', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '443,9', '2025-02-19 14:35', 238, '2025-02-20 12:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '443', NULL), (1607, 'TCN1607', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '448,9', '2025-02-19 14:35', 238, '2025-02-20 12:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '448', NULL), (1608, 'TCN1608', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:36', 238, '2025-02-20 12:57', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '501', NULL), (1609, 'TCN1609', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 5, 'null,undefined', '2025-02-19 14:36', 238, '2025-02-27 15:16', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '503', NULL), (1610, 'TCN1610', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:37', 238, '2025-02-20 12:57', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '499', NULL), (1611, 'TCN1611', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:37', 238, '2025-02-20 12:57', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '502', NULL), (1612, 'TCN1612', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '219,null', '2025-02-19 14:39', 238, '2025-02-20 12:49', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1613, 'TCN1613', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:39', 238, '2025-02-27 15:09', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '53', NULL), (1614, 'TCN1614', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:40', 238, '2025-02-20 12:56', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '55', NULL), (1615, 'TCN1615', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:40', 238, '2025-02-25 12:58', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (1616, 'TCN1616', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:40', 238, '2025-02-20 12:56', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '233', NULL), (1617, 'TCN1617', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '11,219', '2025-02-19 14:41', 238, '2025-02-20 12:49', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '11', NULL), (1618, 'TCN1618', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '28,219', '2025-02-19 14:41', 238, '2025-02-20 12:48', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '28', NULL), (1619, 'TCN1619', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:41', 238, '2025-02-20 12:56', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '47', NULL), (1620, 'TCN1620', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 5, 'null,undefined', '2025-02-19 14:42', 238, '2025-02-24 12:25', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '58', NULL), (1621, 'TCN1621', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:42', 238, '2025-02-20 14:13', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '23', NULL), (1622, 'TCN1622', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:43', 238, '2025-02-20 12:56', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '229', NULL), (1623, 'TCN1623', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, '18,219', '2025-02-19 14:43', 238, '2025-02-20 12:48', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (1624, 'TCN1624', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:44', 238, '2025-02-20 12:55', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '43', NULL), (1625, 'TCN1625', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:44', 238, '2025-02-20 12:55', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1626, 'TCN1626', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:44', 238, '2025-02-20 12:55', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (1627, 'TCN1627', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:45', 238, '2025-02-20 12:55', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (1628, 'TCN1628', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:46', 238, '2025-02-20 12:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1629, 'TCN1629', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:46', 238, '2025-02-20 12:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1630, 'TCN1630', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:47', 238, '2025-02-23 13:33', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '79', NULL), (1631, 'TCN1631', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:47', 238, '2025-02-20 12:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (1632, 'TCN1632', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:47', 238, '2025-02-20 12:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '103', NULL), (1633, 'TCN1633', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:48', 238, '2025-02-21 10:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1634, 'TCN1634', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:48', 238, '2025-02-20 12:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '98', NULL), (1635, 'TCN1635', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:48', 238, '2025-02-21 10:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '99', NULL), (1636, 'TCN1636', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:49', 238, '2025-02-20 12:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '97', NULL), (1637, 'TCN1637', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:49', 238, '2025-02-20 12:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '59', NULL), (1638, 'TCN1638', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:50', 238, '2025-02-20 12:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '78', NULL), (1639, 'TCN1639', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:50', 238, '2025-02-21 10:54', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (1640, 'TCN1640', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 1, '549,42', '2025-02-19 14:50', 238, '2025-02-19 14:50', 'Roshan Rahima Kani K', '', 'MSA', '549', NULL), (1641, 'TCN1641', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:51', 238, '2025-02-20 12:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1642, 'TCN1642', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:51', 238, '2025-02-20 12:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '48', NULL), (1643, 'TCN1643', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:51', 238, '2025-02-20 12:52', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (1644, 'TCN1644', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 1, '64,42', '2025-02-19 14:52', 238, '2025-02-19 14:52', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (1645, 'TCN1645', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:52', 238, '2025-02-21 10:53', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (1646, 'TCN1646', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Jan 2025. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-19', 3, 'null,undefined', '2025-02-19 14:52', 238, '2025-02-20 12:52', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (1647, 'TCN1647', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'System Blue screen Issue', NULL, '(S.NO:CHCSM0034) System Blue screen issue', NULL, 'CPU', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2025-02-19', 3, '253,undefined', '2025-02-19 16:53', 179, '2025-02-19 17:51', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (1648, 'TCN1648', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'Network slowness reg', NULL, 'facing slowness and network issue every 10 mins ', NULL, 'Network', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2025-02-20', 3, '254,undefined', '2025-02-20 01:00', 130, '2025-02-22 06:42', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1649, 'TCN1649', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'WPS issue', NULL, 'WPS Read only mode-System no: 59', NULL, 'WPS', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2025-02-20', 3, '254,undefined', '2025-02-20 01:30', 130, '2025-02-20 01:56', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1650, 'TCN1650', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'AWS Issue', NULL, 'CHCSM0037. The system has aws issue', NULL, 'AWS', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-02-20', 3, '253,undefined', '2025-02-20 14:56', 70, '2025-02-20 15:11', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1651, 'TCN1651', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0033', NULL, 'System not working', NULL, 'CPU', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2025-02-20', 3, '253,undefined', '2025-02-20 15:38', 180, '2025-02-20 17:33', 'Karthikeyan B', 'HWSM', NULL, '253', NULL), (1652, 'TCN1652', '9', 'Yashika', NULL, NULL, 'undefined', 'System issue', NULL, 'system no .79 is not working ', NULL, 'Monitor', NULL, '', NULL, 'jyashika@chcgroup.in', NULL, '2025-02-21', 3, '294,undefined', '2025-02-21 09:53', 9, '2025-02-25 15:53', 'Yashika', 'HWCH', NULL, '294', NULL), (1653, 'TCN1653', '181', 'Shuruthika', NULL, NULL, 'undefined', 'CHCSMOO32', NULL, 'Mouse not working properly(double click)', NULL, 'Mouse', NULL, '', NULL, 'rshuruthika@chcgroup.in', NULL, '2025-02-21', 3, '253,undefined', '2025-02-21 12:24', 181, '2025-02-21 20:44', 'Shuruthika', 'HWSM', NULL, '253', NULL), (1654, 'TCN1654', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'mouse issue', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-02-21', 3, '253,null', '2025-02-21 12:25', 241, '2025-02-21 17:49', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (1655, 'TCN1655', '265', 'Kirthana K', NULL, NULL, 'undefined', 'mouse not working properly', NULL, 'mouse not working properly', NULL, 'Mouse', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2025-02-22', 3, '294,undefined', '2025-02-22 09:36', 265, '2025-02-22 11:25', 'Kirthana K', 'HWCH', NULL, '294', NULL), (1656, 'TCN1656', '160', 'Saranya Periyasamy', NULL, NULL, 'undefined', 'breaking issue', NULL, 'Facing slowness and breaking issues for past few minutes', NULL, 'AWS', NULL, '', NULL, 'saranyap@chcgroup.in', NULL, '2025-02-23', 3, '253,undefined', '2025-02-23 11:00', 160, '2025-02-23 12:55', 'Saranya Periyasamy', 'HWSM', NULL, '253', NULL), (1657, 'TCN1657', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Slowness', NULL, 'Techs are facing slowness and breaking issues', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-02-23', 3, '253,undefined', '2025-02-23 11:02', 228, '2025-02-23 11:17', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1658, 'TCN1658', '209', 'Greeshma Raveendran', NULL, NULL, 'undefined', 'Working really slow', NULL, 'it scans get stuck all of a sudden and is working really slow', NULL, 'Network', NULL, '', NULL, 'rgreeshma@chcgroup.in', NULL, '2025-02-24', 3, '255,undefined', '2025-02-24 13:24', 209, '2025-02-25 15:56', 'Greeshma Raveendran', 'HWDL', NULL, '255', NULL), (1659, 'TCN1659', '499', 'Leena Rao', NULL, NULL, 'undefined', 'AWS not working', NULL, 'I\'m not able to login in my AWS ', NULL, 'AWS', NULL, '', NULL, 'rleena@chcgroup.in', NULL, '2025-02-25', 3, '255,undefined', '2025-02-25 10:18', 499, '2025-02-25 10:36', 'Leena Rao', 'HWDL', NULL, '255', NULL), (1660, 'TCN1660', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-02-25', 3, '253,undefined', '2025-02-25 10:35', 228, '2025-02-25 17:01', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1661, 'TCN1661', '495', 'Abinaya M', NULL, NULL, 'undefined', 'System automatic shutdown', NULL, 'System shutdown- CHCSM004', NULL, 'System shutdown', NULL, '', NULL, 'mabinaya@chcgroup.in', NULL, '2025-02-26', 3, '253,undefined', '2025-02-26 08:18', 495, '2025-02-28 18:05', 'Abinaya M', 'HWSM', NULL, '253', NULL), (1662, 'TCN1662', '53', 'Sineka', NULL, NULL, 'undefined', 'WPS - sign in issue', NULL, 'WPS - sign in issue', NULL, 'WPS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2025-02-26', 3, '253,undefined', '2025-02-26 10:30', 53, '2025-02-26 10:45', 'Sineka', 'HWSM', NULL, '253', NULL), (1663, 'TCN1663', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system no 42 mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-02-26', 3, '255,undefined', '2025-02-26 10:32', 161, '2025-02-26 10:44', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1664, 'TCN1664', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-02-26', 3, '253,undefined', '2025-02-26 11:18', 228, '2025-02-26 18:06', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1665, 'TCN1665', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-26', 3, 'null,undefined', '2025-02-26 13:32', 238, '2025-02-27 10:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '554', NULL), (1666, 'TCN1666', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-26', 3, 'null,undefined', '2025-02-26 13:33', 238, '2025-04-04 15:56', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '39', NULL), (1667, 'TCN1667', '225', 'Jamuna Rajendran', NULL, NULL, 'undefined', 'Loading Issue in AWS', NULL, 'Server can\'t be reached in AWS', NULL, 'AWS', NULL, '', NULL, 'rjamuna@chcgroup.in', NULL, '2025-02-26', 3, '253,undefined', '2025-02-26 17:14', 225, '2025-02-28 09:12', 'Jamuna Rajendran', 'HWSM', NULL, '253', NULL), (1668, 'TCN1668', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-02-27', 3, '253,undefined', '2025-02-27 09:31', 228, '2025-02-28 15:28', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1669, 'TCN1669', '214', 'Aruna P', NULL, NULL, 'undefined', 'Mouse Issue', NULL, 'Mouse Double click issue', NULL, 'Mouse', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2025-02-27', 3, '294,undefined', '2025-02-27 09:42', 214, '2025-02-27 11:40', 'Aruna P', 'HWCH', NULL, '294', NULL), (1670, 'TCN1670', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-27', 3, 'null,undefined', '2025-02-27 10:02', 238, '2025-03-02 12:15', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1671, 'TCN1671', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-27', 3, 'null,undefined', '2025-02-27 10:03', 238, '2025-02-27 10:18', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '515', NULL), (1672, 'TCN1672', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Headphones broken', NULL, 'headphones broken accidentally while using it', NULL, 'Headphone', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2025-02-27', 3, '294,undefined', '2025-02-27 13:02', 218, '2025-05-08 15:11', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (1673, 'TCN1673', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'Mouse issue', NULL, 'The mouse has some issue it double clicks', NULL, '', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-27', 3, '294,null', '2025-02-27 13:32', 238, '2025-03-15 08:42', 'Roshan Rahima Kani K', 'HWCH', NULL, '294', NULL), (1674, 'TCN1674', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'External Error Log', NULL, 'Kindly Check your Jan errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-02-27', 3, 'null,undefined', '2025-02-27 15:17', 238, '2025-02-27 15:31', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '503', NULL), (1675, 'TCN1675', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'CHCSMOO31', NULL, 'Blue screen issue system not working', NULL, 'Not working', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-02-27', 3, '253,undefined', '2025-02-27 17:28', 182, '2025-02-28 16:52', 'Navanitha Pugazhenthi', 'HWSM', NULL, '253', NULL), (1676, 'TCN1676', '85', 'Jeevitha', NULL, NULL, 'undefined', 'AWS Breaking', NULL, 'CHCSM001 - AWS breaking', NULL, 'AWS', NULL, '', NULL, 'jeevitha@chcgroup.in', NULL, '2025-02-28', 3, '254,undefined', '2025-02-28 01:18', 85, '2025-02-28 23:14', 'Jeevitha', 'HWSM', NULL, '254', NULL), (1677, 'TCN1677', '458', 'M Jayakumar', NULL, NULL, 'undefined', 'chcsm0032', NULL, 'keyboard mouse not working and system shunt down ', NULL, 'Keyboard', NULL, '', NULL, 'mjayakumar@chcgroup.in', NULL, '2025-02-28', 3, '254,undefined', '2025-02-28 02:33', 458, '2025-02-28 04:24', 'M Jayakumar', 'HWSM', NULL, '254', NULL), (1678, 'TCN1678', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-02-28', 3, '253,undefined', '2025-02-28 15:28', 228, '2025-02-28 17:47', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1679, 'TCN1679', '53', 'Sineka', NULL, NULL, 'undefined', 'WPS - sign in issue', NULL, 'WPS - sign in issue', NULL, 'WPS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2025-02-28', 3, '253,undefined', '2025-02-28 17:39', 53, '2025-02-28 18:24', 'Sineka', 'HWSM', NULL, '253', NULL), (1680, 'TCN1680', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Outlook back up', NULL, 'outlook back up', NULL, 'Outlook', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-01', 3, '253,undefined', '2025-03-01 10:10', 228, '2025-03-02 15:51', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1681, 'TCN1681', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-01', 3, 'null,undefined', '2025-03-01 16:55', 238, '2025-03-06 15:01', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '96', NULL), (1682, 'TCN1682', '85', 'Jeevitha', NULL, NULL, 'undefined', 'AWS Breaking', NULL, 'CHCSM001 - 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not working', NULL, 'AWS - not working', NULL, 'AWS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2025-03-08', 3, '253,undefined', '2025-03-08 13:27', 53, '2025-03-08 16:14', 'Sineka', 'HWSM', NULL, '253', NULL), (1724, 'TCN1724', '555', 'Vigneshwari R', NULL, NULL, 'undefined', 'CHCSM0072', NULL, 'AWS network issue', NULL, 'AWS', NULL, '', NULL, 'rvigneshwari@chcgroup.in', NULL, '2025-03-08', 3, '253,undefined', '2025-03-08 14:11', 555, '2025-03-08 14:27', 'Vigneshwari R', 'HWSM', NULL, '253', NULL), (1725, 'TCN1725', '469', 'Abi A', NULL, NULL, 'undefined', 'System slowness system no : 02', NULL, 'System slowness', NULL, 'System slowness', NULL, '', NULL, 'aabi@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 09:17', 469, '2025-03-10 15:53', 'Abi A', 'HWSM', NULL, '253', NULL), (1726, 'TCN1726', '43', 'Nithya Tirunavukarasu', NULL, NULL, 'undefined', 'CHCSM008', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'tnithya@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 10:42', 43, '2025-03-10 11:18', 'Nithya Tirunavukarasu', 'HWSM', NULL, '253', NULL), (1727, 'TCN1727', '517', 'J Sakthivel', NULL, NULL, 'undefined', 'Mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'jsakthivel@chcgroup.in', NULL, '2025-03-10', 3, '254,undefined', '2025-03-10 11:43', 517, '2025-03-10 12:31', 'J Sakthivel', 'HWSM', NULL, '254', NULL), (1728, 'TCN1728', '201', 'Archana', NULL, NULL, 'undefined', 'system no:15 system not working', NULL, 'system not working', NULL, 'system not working', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 11:58', 201, '2025-03-10 13:08', 'Archana', 'HWSM', NULL, '253', NULL), (1729, 'TCN1729', '201', 'Archana', NULL, NULL, 'undefined', 'system no:15', NULL, 'system auto shut down and shows blue screen error', NULL, 'blue screen', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 11:59', 201, '2025-03-10 14:10', 'Archana', 'HWSM', NULL, '253', NULL), (1730, 'TCN1730', '201', 'Archana', NULL, NULL, 'undefined', 'system no:15 system freezing', NULL, 'mouse and keyboard not working', NULL, 'system, freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 11:59', 201, '2025-03-10 14:10', 'Archana', 'HWSM', NULL, '253', NULL), (1731, 'TCN1731', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse Not working', NULL, 'System no 46 has mouse issue . Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-03-10', 3, '253,undefined', '2025-03-10 13:28', 70, '2025-03-10 13:48', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1732, 'TCN1732', '469', 'Abi A', NULL, NULL, 'undefined', 'System slowness system no : 02', NULL, 'System slowness', NULL, 'System slowness', NULL, '', NULL, 'aabi@chcgroup.in', NULL, '2025-03-11', 3, '253,undefined', '2025-03-11 08:41', 469, '2025-03-12 15:39', 'Abi A', 'HWSM', NULL, '253', NULL), (1733, 'TCN1733', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'CHCSM0031', NULL, 'CPU issue', NULL, 'system not working', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-03-11', 3, '253,undefined', '2025-03-11 12:32', 182, '2025-03-11 17:06', 'Navanitha Pugazhenthi', 'HWSM', NULL, '253', NULL), (1734, 'TCN1734', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-11', 3, '253,undefined', '2025-03-11 14:52', 228, '2025-03-12 16:15', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1735, 'TCN1735', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0068', NULL, 'shut Down Frequently', NULL, 'shut down', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2025-03-11', 3, '254,undefined', '2025-03-11 21:49', 134, '2025-03-12 20:52', 'T Nivedha', 'HWSM', NULL, '254', NULL), (1736, 'TCN1736', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse Not working', NULL, 'System no 41 has mouse issue . Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-03-12', 3, '253,undefined', '2025-03-12 14:34', 70, '2025-03-13 12:13', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1737, 'TCN1737', '99', 'Jansirani S', NULL, NULL, 'undefined', '', NULL, 'keu board issue', NULL, '', NULL, '', NULL, 'sjansirani@chcgroup.in', NULL, '2025-03-12', 3, '253,undefined', '2025-03-12 22:38', 99, '2025-03-13 08:06', 'Jansirani S', 'HWSM', NULL, '253', NULL), (1738, 'TCN1738', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'WPS Read only Mode', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-03-12', 3, '253,undefined', '2025-03-12 22:54', 142, '2025-03-12 22:54', 'Sujithra Ravichandran', 'HWSM', NULL, '253', NULL), (1739, 'TCN1739', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'External Error Log', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-13', 5, 'null,undefined', '2025-03-13 09:02', 238, '2025-03-13 09:03', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '506', NULL), (1740, 'TCN1740', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-13', 5, 'null,undefined', '2025-03-13 09:03', 238, '2025-03-13 09:04', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '515', NULL), (1741, 'TCN1741', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-13', 3, 'null,undefined', '2025-03-13 09:03', 238, '2025-03-14 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '506', NULL), (1742, 'TCN1742', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-13', 3, '253,undefined', '2025-03-13 10:28', 228, '2025-03-14 10:26', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1743, 'TCN1743', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system are working very slow and frequently stucking from last 2 hour.', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-03-13', 3, '255,undefined', '2025-03-13 16:03', 161, '2025-03-13 16:25', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1744, 'TCN1744', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-14', 3, '254,undefined', '2025-03-14 10:27', 228, '2025-03-14 14:29', 'Abilisha Mohankumar', 'HWSM', NULL, '254', NULL), (1745, 'TCN1745', '225', 'Jamuna Rajendran', NULL, NULL, 'undefined', 'System Issue', NULL, 'meterbox application Error(49)', NULL, 'HW meterBOX', NULL, '', NULL, 'rjamuna@chcgroup.in', NULL, '2025-03-14', 3, '254,undefined', '2025-03-14 11:57', 225, '2025-03-14 17:50', 'Jamuna Rajendran', 'HWSM', NULL, '254', NULL), (1746, 'TCN1746', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0032 RAM ISSUE', NULL, 'RAM ISSUE', NULL, 'RAM ISSUE', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2025-03-14', 3, '254,undefined', '2025-03-14 15:15', 180, '2025-03-14 15:24', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (1747, 'TCN1747', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Snipping tool issue', NULL, 'Need snipping tool for sending client mail regarding query in error mail', NULL, 'snipping tool for the purpose of client mail', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2025-03-14', 3, '251,undefined', '2025-03-14 17:10', 218, '2025-03-14 17:34', 'P Divyabhavani', 'HWCH', NULL, '251', NULL), (1748, 'TCN1748', '254', 'Vigneshwaran', NULL, NULL, 'undefined', 'IT-Admin System', NULL, 'Mouse Not working fine', NULL, 'Mouse', NULL, '', NULL, 'svigneshwaran@chcgroup.in', NULL, '2025-03-14', 3, '253,undefined', '2025-03-14 18:26', 254, '2025-03-14 18:27', 'Vigneshwaran', 'HWSM', NULL, '253', NULL), (1749, 'TCN1749', '226', 'K Sumithra', NULL, NULL, 'undefined', 'CHCSM0031', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2025-03-14', 3, '253,undefined', '2025-03-14 18:34', 226, '2025-03-14 18:44', 'K Sumithra', 'HWSM', NULL, '253', NULL), (1750, 'TCN1750', '63', 'Prathisruthi', NULL, NULL, 'undefined', 'mouse issue', NULL, 'CHCSM009- I Faced double click issue in mouse', NULL, 'Mouse', NULL, '', NULL, 'nmprathisruthi@chcgroup.in', NULL, '2025-03-16', 3, '253,undefined', '2025-03-16 00:36', 63, '2025-11-24 10:52', 'Prathisruthi', 'HWSM', NULL, '253', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1751, 'TCN1751', '74', 'Sathya S', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM001', NULL, 'Mouse', NULL, '', NULL, 'ssathya@chcgroup.in', NULL, '2025-03-16', 3, '253,undefined', '2025-03-16 00:36', 74, '2025-03-17 22:00', 'Sathya S', 'HWSM', NULL, '253', NULL), (1752, 'TCN1752', '501', 'Honey Kumari', NULL, NULL, 'undefined', 'Loading and stucking issue', NULL, 'Loading and stucking issue', NULL, 'AWS', NULL, '', NULL, 'khoney@chcgroup.in', NULL, '2025-03-17', 3, '255,undefined', '2025-03-17 10:30', 501, '2025-03-17 11:41', 'Honey Kumari', 'HWDL', NULL, '255', NULL), (1753, 'TCN1753', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse Not working', NULL, 'System no 44 has mouse issue . Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-03-17', 3, '254,undefined', '2025-03-17 15:10', 70, '2025-03-17 15:10', 'Gokul Kaveriraja', 'HWSM', NULL, '254', NULL), (1754, 'TCN1754', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Monitor Not working', NULL, 'System no 53 has monitor issue ', NULL, 'Monitor', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-03-18', 3, '253,undefined', '2025-03-18 15:10', 70, '2025-03-18 16:09', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1755, 'TCN1755', '95', 'S Kamali', NULL, NULL, 'undefined', '', NULL, 'System Not Work', NULL, 'Monitor', NULL, '', NULL, 'skamali@chcgroup.in', NULL, '2025-03-18', 3, '253,undefined', '2025-03-18 15:24', 95, '2025-03-18 17:46', 'S Kamali', 'HWSM', NULL, '253', NULL), (1756, 'TCN1756', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-19', 3, 'null,undefined', '2025-03-19 12:43', 238, '2025-03-22 08:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1757, 'TCN1757', '238', 'Roshan Rahima Kani K', NULL, '12', '4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-19', 1, '540,4', '2025-03-19 12:43', 238, '2025-03-19 12:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '540', NULL), (1758, 'TCN1758', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-19', 3, '253,undefined', '2025-03-19 15:27', 228, '2025-03-19 18:36', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1759, 'TCN1759', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-20', 3, '253,undefined', '2025-03-20 09:25', 228, '2025-03-21 11:22', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1760, 'TCN1760', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'SYstem no 47 keyboard not working', NULL, '', NULL, 'Keyboard', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-03-20', 3, '255,undefined', '2025-03-20 12:57', 161, '2025-03-20 13:47', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1761, 'TCN1761', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 13:23', 238, '2025-04-04 15:56', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '444', NULL), (1762, 'TCN1762', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External 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'null,undefined', '2025-03-20 13:29', 238, '2025-04-04 15:51', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (1773, 'TCN1773', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 13:29', 238, '2025-04-04 15:51', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '474', NULL), (1774, 'TCN1774', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 13:29', 238, '2025-04-04 15:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '445', NULL), (1775, 'TCN1775', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your 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any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:10', 238, '2025-03-22 08:43', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '53', NULL), (1808, 'TCN1808', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, '219,null', '2025-03-20 14:11', 238, '2025-04-02 16:13', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '219', NULL), (1809, 'TCN1809', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:12', 238, '2025-04-04 15:49', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '229', NULL), (1810, 'TCN1810', '238', 'Roshan Rahima Kani 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14:14', 238, '2025-03-22 08:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '11', NULL), (1813, 'TCN1813', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:14', 238, '2025-03-22 08:43', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '47', NULL), (1814, 'TCN1814', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, '216,219', '2025-03-20 14:15', 238, '2025-04-02 16:13', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '216', NULL), (1815, 'TCN1815', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:15', 238, '2025-04-04 15:48', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '43', NULL), (1816, 'TCN1816', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:17', 238, '2025-03-22 08:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '233', NULL), (1817, 'TCN1817', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:17', 238, '2025-03-22 08:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '226', NULL), (1818, 'TCN1818', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:18', 238, '2025-03-22 08:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '55', NULL), (1819, 'TCN1819', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:18', 238, '2025-04-04 15:48', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (1820, 'TCN1820', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:18', 238, '2025-03-22 08:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '91', NULL), (1821, 'TCN1821', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:19', 238, '2025-03-22 08:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '70', NULL), (1822, 'TCN1822', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:20', 238, '2025-03-22 08:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1823, 'TCN1823', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:21', 238, '2025-03-22 08:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1824, 'TCN1824', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:22', 238, '2025-04-04 15:47', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '79', NULL), (1825, 'TCN1825', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:23', 238, '2025-03-22 08:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (1826, 'TCN1826', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:23', 238, '2025-03-22 08:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1827, 'TCN1827', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:23', 238, '2025-04-04 15:47', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1828, 'TCN1828', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:24', 238, '2025-03-22 08:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1829, 'TCN1829', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 5, 'null,undefined', '2025-03-20 14:24', 238, '2025-04-04 15:57', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '504', NULL), (1830, 'TCN1830', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:25', 238, '2025-03-22 08:40', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '514', NULL), (1831, 'TCN1831', '238', 'Roshan Rahima Kani 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'null,undefined', '2025-03-20 14:26', 238, '2025-04-04 15:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '515', NULL), (1834, 'TCN1834', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:26', 238, '2025-04-04 15:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '512', NULL), (1835, 'TCN1835', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:27', 238, '2025-04-04 15:45', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '550', NULL), (1836, 'TCN1836', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:27', 238, '2025-04-04 15:45', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '544', NULL), (1837, 'TCN1837', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:27', 238, '2025-04-04 15:44', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '547', NULL), (1838, 'TCN1838', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:28', 238, '2025-04-04 15:44', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '548', NULL), (1839, 'TCN1839', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:28', 238, '2025-04-04 15:44', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '558', NULL), (1840, 'TCN1840', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:29', 238, '2025-04-04 15:43', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '557', NULL), (1841, 'TCN1841', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:30', 238, '2025-04-04 15:43', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '563', NULL), (1842, 'TCN1842', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:30', 238, '2025-04-04 15:43', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '554', NULL), (1843, 'TCN1843', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:30', 238, '2025-03-22 08:40', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '555', NULL), (1844, 'TCN1844', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:31', 238, '2025-03-22 08:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '556', NULL), (1845, 'TCN1845', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:31', 238, '2025-04-04 15:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '559', NULL), (1846, 'TCN1846', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:32', 238, '2025-04-04 14:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '560', NULL), (1847, 'TCN1847', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:32', 238, '2025-04-04 14:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '561', NULL), (1848, 'TCN1848', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:33', 238, '2025-04-04 14:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '562', NULL), (1849, 'TCN1849', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:33', 238, '2025-03-22 08:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '545', NULL), (1850, 'TCN1850', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 4, '552,42', '2025-03-20 14:34', 238, '2025-05-11 05:32', 'Arthi V', 'HWSM', 'MSA', '552', NULL), (1851, 'TCN1851', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 1, '549,42', '2025-03-20 14:34', 238, '2025-05-26 20:16', 'A Sathiya', 'HWSM', 'MSA', '549', NULL), (1852, 'TCN1852', '238', 'Roshan Rahima Kani 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'null,undefined', '2025-03-20 14:35', 238, '2025-03-22 08:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '509', NULL), (1855, 'TCN1855', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:35', 238, '2025-03-22 08:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '524', NULL), (1856, 'TCN1856', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 4, '516,42', '2025-03-20 14:36', 238, '2025-04-12 04:50', 'Charumathi', 'HWSM', 'MSA', '516', NULL), (1857, 'TCN1857', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:36', 238, '2025-03-22 08:38', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '507', NULL), (1858, 'TCN1858', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:36', 238, '2025-03-22 08:38', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '96', NULL), (1859, 'TCN1859', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Feb errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2025-03-20', 3, 'null,undefined', '2025-03-20 14:37', 238, '2025-03-22 08:38', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', 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09:34', 234, '2025-03-28 10:03', 'Sujata Gupta', 'HWDL', NULL, '255', NULL), (1906, 'TCN1906', '201', 'Archana', NULL, NULL, 'undefined', 'Network issue whole DMS', NULL, 'Frequent stucking and slowness', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-03-26', 3, '253,undefined', '2025-03-26 10:35', 201, '2025-03-26 16:25', 'Archana', 'HWSM', NULL, '253', NULL), (1907, 'TCN1907', '466', 'Aarthi M', NULL, NULL, 'undefined', 'AWS not present', NULL, 'Need to install the AWS Software', NULL, 'AWS', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-03-26', 3, '253,undefined', '2025-03-26 11:40', 466, '2025-03-26 12:11', 'Aarthi M', 'HWSM', NULL, '253', NULL), (1908, 'TCN1908', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-03-26', 3, '253,undefined', '2025-03-26 11:54', 228, '2025-03-26 16:36', 'Abilisha 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'2025-04-01', 3, '253,undefined', '2025-04-01 15:57', 469, '2025-04-01 16:09', 'Abi A', 'HWSM', NULL, '253', NULL), (1922, 'TCN1922', '544', 'Dhanush Bharathi R', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'rdhanush@chcgroup.in', NULL, '2025-04-01', 3, '253,undefined', '2025-04-01 15:58', 544, '2025-04-01 16:05', 'Dhanush Bharathi R', 'HWSM', NULL, '253', NULL), (1923, 'TCN1923', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'system no 50 not working, ', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-04-01', 3, '253,undefined', '2025-04-01 15:59', 70, '2025-04-01 16:04', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1924, 'TCN1924', '555', 'Vigneshwari R', NULL, NULL, 'undefined', 'CHCSM0076', NULL, 'mouse not working', NULL, 'Mouse', NULL, '', NULL, 'rvigneshwari@chcgroup.in', NULL, '2025-04-01', 3, '253,undefined', '2025-04-01 16:01', 555, '2025-04-01 16:10', 'Vigneshwari 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'2025-04-02 10:59', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (1928, 'TCN1928', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', 'Restarting Issue System No: 37', NULL, 'Restarting Issue', NULL, 'OS Issue', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2025-04-03', 3, '253,undefined', '2025-04-03 00:05', 62, '2025-04-04 00:19', 'Kalaiarasan G', 'HWSM', NULL, '253', NULL), (1929, 'TCN1929', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0068', NULL, 'Monitor will automatically shutdown', NULL, 'Monitor', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-04-03', 3, '253,undefined', '2025-04-03 04:45', 142, '2025-04-03 05:35', 'Sujithra Ravichandran', 'HWSM', NULL, '253', NULL), (1930, 'TCN1930', '458', 'M Jayakumar', NULL, NULL, 'undefined', 'CHCSM0027', NULL, 'viscocity issue', NULL, 'Viscosity', NULL, '', NULL, 'mjayakumar@chcgroup.in', NULL, '2025-04-04', 3, '253,undefined', '2025-04-04 00:15', 458, '2025-04-04 00:20', 'M Jayakumar', 'HWSM', NULL, '253', NULL), (1931, 'TCN1931', '496', 'Varsha Kumaravel', NULL, NULL, 'undefined', 'CPU(S.NO:CHCSM0029)', NULL, 'Blue screen issue', NULL, 'Monitor', NULL, '', NULL, 'kvarsha@chcgroup.in', NULL, '2025-04-04', 2, '253,undefined', '2025-04-04 05:38', 496, '2025-04-04 11:41', 'Vivek N', 'HWSM', NULL, '253', NULL), (1932, 'TCN1932', '196', 'Leena Shri S', NULL, NULL, 'undefined', 'system shutdown', NULL, 'CHCSM0040-Frequently system is getting shutdown', NULL, 'Desktop', NULL, '', NULL, 'sleena@chcgroup.in', NULL, '2025-04-04', 3, '253,undefined', '2025-04-04 10:01', 196, '2025-04-04 16:02', 'Leena Shri S', 'HWSM', NULL, '253', NULL), (1933, 'TCN1933', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-04', 3, '253,undefined', '2025-04-04 11:58', 228, '2025-04-04 17:38', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1934, 'TCN1934', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-05', 3, '253,undefined', '2025-04-05 16:02', 228, '2025-04-05 16:28', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1935, 'TCN1935', '78', 'Sandhiya k', NULL, NULL, 'undefined', 'system network issue', NULL, 'CHCSM001 - I faced slowness while doing the scan.', NULL, 'Network', NULL, '', NULL, 'Sandhiya@chcgroup.in', NULL, '2025-04-05', 3, '253,undefined', '2025-04-05 23:24', 78, '2025-04-06 06:04', 'Sandhiya k', 'HWSM', NULL, '253', NULL), (1936, 'TCN1936', '48', 'Grisey E', NULL, NULL, 'undefined', 'Meterbox Issue', NULL, 'CHCSM010 - Meterbox does not respond', NULL, 'HW meterBOX', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-04-05', 3, '253,undefined', '2025-04-05 23:33', 48, '2025-07-01 22:03', 'Grisey E', 'HWSM', NULL, '253', NULL), (1937, 'TCN1937', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0059', NULL, 'It shows Input not supported error', NULL, 'Desktop', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-04-06', 3, '253,undefined', '2025-04-06 21:17', 152, '2025-04-09 02:00', 'Nithya K', 'HWSM', NULL, '253', NULL), (1938, 'TCN1938', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'CHCSM010-software-remote desktop unavaiable', NULL, 'software-remote desktop unavaiable', NULL, 'software-remote desktop unavaiable', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2025-04-07', 3, '253,undefined', '2025-04-07 08:43', 199, '2025-04-08 14:42', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (1939, 'TCN1939', '265', 'Kirthana K', NULL, NULL, 'undefined', 'memory full ', NULL, 'Hard drive full kindly do the needful', NULL, 'Desktop', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2025-04-07', 4, '294,undefined', '2025-04-07 09:33', 265, '2025-04-07 09:50', 'Azhagesan', 'HWCH', NULL, '294', NULL), (1940, 'TCN1940', '264', 'Jyothi V', NULL, NULL, 'undefined', 'System getting slowness issue', NULL, 'Please check and do the needful', NULL, 'Desktop', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2025-04-07', 3, '294,undefined', '2025-04-07 10:32', 264, '2025-05-05 11:30', 'Jyothi V', 'HWCH', NULL, '294', NULL), (1941, 'TCN1941', '226', 'K Sumithra', NULL, NULL, 'undefined', 'WPS sign in issue', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2025-04-07', 3, '254,undefined', '2025-04-07 11:35', 226, '2025-04-07 15:20', 'K Sumithra', 'HWSM', NULL, '254', NULL), (1942, 'TCN1942', '87', 'Ramya Ganesan', NULL, NULL, 'undefined', 'mouse problem - sys no 50', NULL, 'mouse not working', NULL, 'Mouse', NULL, '', NULL, 'ramyaganesan@chcgroup.in', NULL, '2025-04-07', 3, '254,undefined', '2025-04-07 12:27', 87, '2025-04-07 14:12', 'Ramya Ganesan', 'HWSM', NULL, '254', NULL), (1943, 'TCN1943', '201', 'Archana', NULL, NULL, 'undefined', 'system no :10, system not 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3, '255,undefined', '2025-04-09 10:45', 161, '2025-04-11 08:56', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1950, 'TCN1950', '201', 'Archana', NULL, NULL, 'undefined', 'network issue', NULL, 'complete network issue for system no:07', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-04-09', 3, '253,undefined', '2025-04-09 11:15', 201, '2025-04-10 09:31', 'Archana', 'HWSM', NULL, '253', NULL), (1951, 'TCN1951', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-09', 3, '254,undefined', '2025-04-09 13:13', 228, '2025-04-09 13:30', 'Abilisha Mohankumar', 'HWSM', NULL, '254', NULL), (1952, 'TCN1952', '256', 'P Vignesh', NULL, NULL, 'undefined', 'System getting slowness', NULL, 'system getting slowness issue', NULL, 'Desktop', NULL, '', NULL, 'pvignesh@chcgroup.in', NULL, '2025-04-09', 4, '294,undefined', '2025-04-09 16:35', 256, '2025-04-09 16:36', 'Azhagesan', 'HWCH', NULL, '294', NULL), (1953, 'TCN1953', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-10', 3, '253,undefined', '2025-04-10 09:17', 228, '2025-04-10 16:10', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1954, 'TCN1954', '241', 'Shalini Arumugam', NULL, '12', '42', 'Missed Notification Alert', NULL, 'Tech has received external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-10', 3, '550,42', '2025-04-10 09:53', 241, '2025-04-11 14:30', 'Shalini Arumugam', 'HWSM', 'MSA', '550', NULL), (1955, 'TCN1955', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-12', 3, '254,undefined', '2025-04-12 10:47', 228, '2025-04-12 11:12', 'Abilisha Mohankumar', 'HWSM', NULL, '254', NULL), (1956, 'TCN1956', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-12', 3, '254,undefined', '2025-04-12 11:55', 228, '2025-04-12 13:04', 'Abilisha Mohankumar', 'HWSM', NULL, '254', NULL), (1957, 'TCN1957', '158', 'Anitha Purushothaman', NULL, NULL, 'undefined', 'Adobe Scanner issue', NULL, 'IN AWS, Adobe scanner not working ', NULL, 'AWS', NULL, '', NULL, 'panitha@chcgroup.in', NULL, '2025-04-15', 3, '254,undefined', '2025-04-15 08:57', 158, '2025-10-04 13:58', 'Anitha Purushothaman', 'HWSM', NULL, '254', NULL), (1958, 'TCN1958', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'System shutdown', NULL, 'CHCSM0010-Automatic system shutdown', NULL, 'Automatic shutdown', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2025-04-15', 3, '253,undefined', '2025-04-15 10:00', 198, '2025-04-17 16:25', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (1959, 'TCN1959', '241', 'Shalini Arumugam', NULL, '12', '42', 'Missed Notification Alert', NULL, 'Tech has received external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-15', 3, '555,42', '2025-04-15 10:04', 241, '2025-04-15 11:07', 'Shalini Arumugam', 'HWSM', 'MSA', '555', NULL), (1960, 'TCN1960', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-15', 3, '253,undefined', '2025-04-15 10:10', 228, '2025-04-17 11:08', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1961, 'TCN1961', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'Shut down', NULL, 'Frequently system gets automatically shutdown', NULL, 'Desktop', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-04-15', 3, '253,undefined', '2025-04-15 17:41', 145, '2025-04-17 11:07', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (1962, 'TCN1962', '257', 'Giri Shankar C', NULL, NULL, 'undefined', 'Accounts', NULL, 'Headphone mic broken', NULL, 'Headphone', NULL, '', NULL, 'cgirishankar@chcgroup.in', NULL, '2025-04-15', 3, '253,undefined', '2025-04-15 18:46', 257, '2025-04-17 13:23', 'Giri Shankar C', 'HWSM', NULL, '253', NULL), (1963, 'TCN1963', '59', 'Sandeep Rajan', NULL, NULL, 'undefined', 'CHCSM0036', NULL, 'Not opening', NULL, 'AWS', NULL, '', NULL, 'Rsandeep@chcgroup.in', NULL, '2025-04-16', 3, '254,undefined', '2025-04-16 23:21', 59, '2025-04-17 00:51', 'Sandeep Rajan', 'HWSM', NULL, '254', NULL), (1964, 'TCN1964', '103', 'Nishanth Ravi', NULL, NULL, 'undefined', 'CHCSM0050', NULL, 'Not opening', NULL, 'AWS', NULL, '', NULL, 'rnishanth@chcgroup.in', NULL, '2025-04-16', 3, '254,undefined', '2025-04-16 23:22', 103, '2025-04-17 01:01', 'Nishanth Ravi', 'HWSM', NULL, '254', NULL), (1965, 'TCN1965', '101', 'Faiyaz M', NULL, NULL, 'undefined', 'AWS is not Working', NULL, 'CHCSM0045, AWS is not Working', NULL, 'AWS', NULL, '', NULL, 'mfaiyaz@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 00:24', 101, '2025-04-17 00:58', 'Faiyaz M', 'HWSM', NULL, '254', NULL), (1966, 'TCN1966', '155', 'Sivadharshini', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'aws not working', NULL, 'AWS', NULL, '', NULL, 'ksivadharshini@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 00:43', 155, '2025-04-17 00:44', 'Sivadharshini', 'HWSM', NULL, '254', NULL), (1967, 'TCN1967', '59', 'Sandeep Rajan', NULL, NULL, 'undefined', 'CHCSM0036', NULL, 'not working', NULL, 'HW meterBOX', NULL, '', NULL, 'Rsandeep@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 23:38', 59, '2025-04-18 23:36', 'Sandeep Rajan', 'HWSM', NULL, '254', NULL), (1968, 'TCN1968', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM003', NULL, 'AWS issue', NULL, 'AWS', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 23:56', 54, '2025-04-17 23:56', 'C Ganashree', 'HWSM', NULL, '254', NULL), (1969, 'TCN1969', '99', 'Jansirani S', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'AWS issue', NULL, '', NULL, '', NULL, 'sjansirani@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 23:57', 99, '2025-04-17 23:57', 'Jansirani S', 'HWSM', NULL, '254', NULL), (1970, 'TCN1970', '78', 'Sandhiya k', NULL, NULL, 'undefined', 'chcsm0005', NULL, 'AWS ISSUE', NULL, 'AWS', NULL, '', NULL, 'Sandhiya@chcgroup.in', NULL, '2025-04-17', 3, '254,undefined', '2025-04-17 23:59', 78, '2025-04-18 00:00', 'Sandhiya k', 'HWSM', NULL, '254', NULL), (1971, 'TCN1971', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-18', 3, '253,undefined', '2025-04-18 10:23', 228, '2025-04-19 13:03', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1972, 'TCN1972', '241', 'Shalini Arumugam', NULL, '12', '9', 'Missed Notification Alert', NULL, 'The tech received external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '488,9', '2025-04-18 12:06', 241, '2025-04-29 19:43', 'Shalini Arumugam', 'HWCH', 'MSA', '488', NULL), (1973, 'TCN1973', '241', 'Shalini Arumugam', NULL, '12', '42', 'Missed Notification Alert', NULL, 'The tech received external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '555,42', '2025-04-18 12:08', 241, '2025-05-13 18:09', 'Shalini Arumugam', 'HWSM', 'MSA', '555', NULL), (1974, 'TCN1974', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march maonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '550,42', '2025-04-18 16:56', 241, '2025-04-18 19:41', 'Shalini Arumugam', 'HWSM', 'MSA', '550', NULL), (1975, 'TCN1975', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '87,42', '2025-04-18 17:02', 241, '2025-05-06 12:19', 'Shalini Arumugam', 'HWSM', 'MSA', '87', NULL), (1976, 'TCN1976', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '54,42', '2025-04-18 17:06', 241, '2025-05-13 18:08', 'Shalini Arumugam', 'HWSM', 'MSA', '54', NULL), (1977, 'TCN1977', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '508,42', '2025-04-18 17:08', 241, '2025-08-18 13:45', 'Shalini Arumugam', 'HWSM', 'MSA', '508', NULL), (1978, 'TCN1978', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '549,42', '2025-04-18 17:10', 241, '2025-06-04 18:04', 'Shalini Arumugam', 'HWSM', 'MSA', '549', NULL), (1979, 'TCN1979', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '552,42', '2025-04-18 17:15', 241, '2025-05-11 13:09', 'Shalini Arumugam', 'HWSM', 'MSA', '552', NULL), (1980, 'TCN1980', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '63,42', '2025-04-18 17:18', 241, '2025-04-22 10:21', 'Shalini Arumugam', 'HWSM', 'MSA', '63', NULL), (1981, 'TCN1981', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '560,42', '2025-04-18 17:19', 241, '2025-07-27 08:28', 'Shalini Arumugam', 'HWSM', 'MSA', '560', NULL), (1982, 'TCN1982', '241', 'Shalini Arumugam', NULL, '24', '9', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '444,9', '2025-04-18 18:48', 241, '2025-04-29 19:42', 'Shalini Arumugam', 'HWCH', 'MSA', '444', NULL), (1983, 'TCN1983', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '533,', '2025-04-18 18:51', 241, '2025-04-29 19:42', 'Shalini Arumugam', 'HWCH', 'MSA', '533', NULL), (1984, 'TCN1984', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '534,', '2025-04-18 18:54', 241, '2025-05-13 18:11', 'Shalini Arumugam', 'HWCH', 'MSA', '534', NULL), (1985, 'TCN1985', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '538,', '2025-04-18 19:04', 241, '2025-05-13 18:11', 'Shalini Arumugam', 'HWCH', 'MSA', '538', NULL), (1986, 'TCN1986', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '534,', '2025-04-18 19:08', 241, '2025-05-13 18:10', 'Shalini Arumugam', 'HWCH', 'MSA', '534', NULL), (1987, 'TCN1987', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '528,', '2025-04-18 19:10', 241, '2025-04-29 19:42', 'Shalini Arumugam', 'HWCH', 'MSA', '528', NULL), (1988, 'TCN1988', '241', 'Shalini Arumugam', NULL, '24', '', '', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '535,', '2025-04-18 19:11', 241, '2025-05-07 14:16', 'Shalini Arumugam', 'HWCH', 'MSA', '535', NULL), (1989, 'TCN1989', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '11,219', '2025-04-18 19:14', 241, '2025-04-29 19:41', 'Shalini Arumugam', 'HWCH', 'MSA', '11', NULL), (1990, 'TCN1990', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '47,219', '2025-04-18 19:16', 241, '2025-04-18 19:39', 'Shalini Arumugam', 'HWSM', 'MSA', '47', NULL), (1991, 'TCN1991', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '28,219', '2025-04-18 19:17', 241, '2025-04-18 19:40', 'Shalini Arumugam', 'HWCH', 'MSA', '28', NULL), (1992, 'TCN1992', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 5, '23,219', '2025-04-18 19:19', 241, '2025-04-18 19:40', 'Shalini Arumugam', 'HWCH', 'MSA', '23', NULL), (1993, 'TCN1993', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '229,', '2025-04-18 19:22', 241, '2025-05-13 18:07', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '229', NULL), (1994, 'TCN1994', '241', 'Shalini Arumugam', NULL, '24', '42', '', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '550,42', '2025-04-18 19:41', 241, '2025-05-13 18:07', 'Shalini Arumugam', 'HWSM', 'MSA', '550', NULL), (1995, 'TCN1995', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '47,42', '2025-04-18 19:42', 241, '2025-04-21 11:07', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '47', NULL), (1996, 'TCN1996', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '47,42', '2025-04-18 19:43', 241, '2025-04-21 11:06', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '47', NULL), (1997, 'TCN1997', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '23,219', '2025-04-18 19:44', 241, '2025-05-13 18:10', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '23', NULL), (1998, 'TCN1998', '241', 'Shalini Arumugam', NULL, '24', 'null', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '246,null', '2025-04-18 19:47', 241, '2025-05-05 18:29', 'Shalini Arumugam', 'HWDL', 'MSA', '246', NULL), (1999, 'TCN1999', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '431,', '2025-04-18 19:48', 241, '2025-05-05 18:28', 'Shalini Arumugam', 'HWDL', 'MSA', '431', NULL), (2000, 'TCN2000', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '430,', '2025-04-18 19:50', 241, '2025-05-05 18:28', 'Shalini Arumugam', 'HWDL', 'MSA', '430', NULL), (2001, 'TCN2001', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '502,', '2025-04-18 19:52', 241, '2025-05-05 18:28', 'Shalini Arumugam', 'HWDL', 'MSA', '502', NULL), (2002, 'TCN2002', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-18', 3, '432,', '2025-04-18 19:54', 241, '2025-05-05 18:28', 'Shalini Arumugam', 'HWDL', 'MSA', '432', NULL), (2003, 'TCN2003', '59', 'Sandeep Rajan', NULL, NULL, 'undefined', 'chcsm0036', NULL, 'System issue', NULL, 'System issue', NULL, '', NULL, 'Rsandeep@chcgroup.in', NULL, '2025-04-18', 3, '254,undefined', '2025-04-18 23:37', 59, '2025-04-19 05:52', 'Sandeep Rajan', 'HWSM', NULL, '254', NULL), (2004, 'TCN2004', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-19', 3, '253,undefined', '2025-04-19 13:04', 228, '2025-04-22 10:11', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2005, 'TCN2005', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '24,', '2025-04-20 18:33', 241, '2025-04-27 13:39', 'Shalini Arumugam', 'HWCH', 'MSA', '24', NULL), (2006, 'TCN2006', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '13,', '2025-04-20 18:36', 241, '2025-04-27 13:39', 'Shalini Arumugam', 'HWCH', 'MSA', '13', NULL), (2007, 'TCN2007', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '538,', '2025-04-20 18:39', 241, '2025-04-29 19:40', 'Shalini Arumugam', 'HWCH', 'MSA', '538', NULL), (2008, 'TCN2008', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '448,', '2025-04-20 18:41', 241, '2025-04-29 19:37', 'Shalini Arumugam', 'HWCH', 'MSA', '448', NULL), (2009, 'TCN2009', '241', 'Shalini Arumugam', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 5, '39,4', '2025-04-20 18:43', 241, '2025-05-07 14:16', 'Shalini Arumugam', 'HWCH', 'MSA', '39', NULL), (2010, 'TCN2010', '241', 'Shalini Arumugam', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '478,4', '2025-04-20 18:44', 241, '2025-04-29 19:34', 'Shalini Arumugam', 'HWCH', 'MSA', '478', NULL), (2011, 'TCN2011', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '564,', '2025-04-20 18:44', 241, '2025-04-27 13:39', 'Shalini Arumugam', 'HWCH', 'MSA', '564', NULL), (2012, 'TCN2012', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '442,', '2025-04-20 18:46', 241, '2025-04-29 19:34', 'Shalini Arumugam', 'HWCH', 'MSA', '442', NULL), (2013, 'TCN2013', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '443,', '2025-04-20 18:52', 241, '2025-04-29 19:33', 'Shalini Arumugam', 'HWCH', 'MSA', '443', NULL), (2014, 'TCN2014', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '535,', '2025-04-20 18:53', 241, '2025-05-07 14:15', 'Shalini Arumugam', 'HWCH', 'MSA', '535', NULL), (2015, 'TCN2015', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '503,', '2025-04-20 18:54', 241, '2025-05-05 18:27', 'Shalini Arumugam', 'HWDL', 'MSA', '503', NULL), (2016, 'TCN2016', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 5, '499,', '2025-04-20 18:54', 241, '2025-05-06 12:18', 'Shalini Arumugam', 'HWDL', 'MSA', '499', NULL), (2017, 'TCN2017', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '97,42', '2025-04-20 18:57', 241, '2025-05-13 18:07', 'Shalini Arumugam', 'HWSM', 'MSA', '97', NULL), (2018, 'TCN2018', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '104,42', '2025-04-20 18:57', 241, '2025-04-21 11:06', 'Shalini Arumugam', 'HWSM', 'MSA', '104', NULL), (2019, 'TCN2019', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '79,42', '2025-04-20 18:58', 241, '2025-05-13 18:05', 'Shalini Arumugam', 'HWSM', 'MSA', '79', NULL), (2020, 'TCN2020', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '557,42', '2025-04-20 19:00', 241, '2025-05-13 18:05', 'Shalini Arumugam', 'HWSM', 'MSA', '557', NULL), (2021, 'TCN2021', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '547,42', '2025-04-20 19:01', 241, '2025-04-29 19:27', 'Shalini Arumugam', 'HWSM', 'MSA', '547', NULL), (2022, 'TCN2022', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '62,42', '2025-04-20 19:02', 241, '2025-04-21 11:05', 'Shalini Arumugam', 'HWSM', 'MSA', '62', NULL), (2023, 'TCN2023', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '81,42', '2025-04-20 19:03', 241, '2025-06-15 11:00', 'Shalini Arumugam', 'HWSM', 'MSA', '81', NULL), (2024, 'TCN2024', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '85,42', '2025-04-20 19:03', 241, '2025-04-23 17:26', 'Shalini Arumugam', 'HWSM', 'MSA', '85', NULL), (2025, 'TCN2025', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 1, '562,42', '2025-04-20 19:04', 241, '2025-08-21 00:39', 'Kaviya V', 'HWSM', 'MSA', '562', NULL), (2026, 'TCN2026', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '509,42', '2025-04-20 19:06', 241, '2025-08-18 13:39', 'Shalini Arumugam', 'HWSM', 'MSA', '509', NULL), (2027, 'TCN2027', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '507,42', '2025-04-20 19:06', 241, '2025-04-27 13:36', 'Shalini Arumugam', 'HWSM', 'Marketing & Comm.', '507', NULL), (2028, 'TCN2028', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '561,42', '2025-04-20 19:07', 241, '2025-04-27 13:36', 'Shalini Arumugam', 'HWSM', 'MSA', '561', NULL), (2029, 'TCN2029', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '545,42', '2025-04-20 19:07', 241, '2025-04-29 19:27', 'Shalini Arumugam', 'HWSM', 'MSA', '545', NULL), (2030, 'TCN2030', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update external error log of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-20', 3, '524,42', '2025-04-20 19:08', 241, '2025-04-29 19:26', 'Shalini Arumugam', 'HWSM', 'MSA', '524', NULL), (2031, 'TCN2031', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'wps is in read only mode', NULL, 'WPS', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-04-21', 3, '254,undefined', '2025-04-21 22:49', 152, '2025-04-21 22:57', 'Nithya K', 'HWSM', NULL, '254', NULL), (2032, 'TCN2032', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0077', NULL, 'wps is in read only mode', NULL, 'WPS', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-04-21', 3, '254,undefined', '2025-04-21 22:57', 152, '2025-04-21 22:57', 'Nithya K', 'HWSM', NULL, '254', NULL), (2033, 'TCN2033', '555', 'Vigneshwari R', NULL, NULL, 'undefined', 'CHCSM0068', NULL, 'mouse not working', NULL, 'Mouse', NULL, '', NULL, 'rvigneshwari@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 08:04', 555, '2025-04-22 08:07', 'Vigneshwari R', 'HWSM', NULL, '253', NULL), (2034, 'TCN2034', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0036', NULL, 'Outlook not opening ', NULL, 'Outlook issue', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 08:11', 42, '2025-04-22 09:36', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2035, 'TCN2035', '201', 'Archana', NULL, NULL, 'undefined', 'keybord letters invisible-system no:0025', NULL, 'keyboard letters are vanished , kindly do the needful', NULL, 'Keyboard', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 09:56', 201, '2025-04-22 13:12', 'Archana', 'HWSM', NULL, '253', NULL), (2036, 'TCN2036', '468', 'Tamilselvi Rajamanickam', NULL, NULL, 'undefined', 'Keyboard issue system no:0023', NULL, 'letters in keyboard are not visible', NULL, 'Keyboard', NULL, '', NULL, 'rtamilselvi@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 09:59', 468, '2025-04-22 10:37', 'Tamilselvi Rajamanickam', 'HWSM', NULL, '253', NULL), (2037, 'TCN2037', '195', 'Selvagiri B', NULL, NULL, 'undefined', 'system not working-system no.0019', NULL, 'system not working-system no.0019', NULL, 'System not working', NULL, '', NULL, 'bselvagiri@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 10:06', 195, '2025-04-22 11:19', 'Selvagiri B', 'HWSM', NULL, '253', NULL), (2038, 'TCN2038', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness issue', NULL, 'facing slowness in all systems', NULL, 'Network', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-04-22', 3, '294,undefined', '2025-04-22 10:09', 111, '2025-04-24 11:02', 'Adel Queen', 'HWCH', NULL, '294', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (2039, 'TCN2039', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 10:11', 228, '2025-04-26 11:39', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2040, 'TCN2040', '143', 'Surjith V', NULL, NULL, 'undefined', 'System Shutdown -CHCSM0050', NULL, 'System Automatic Shutdown', NULL, 'Monitor', NULL, '', NULL, 'vsurjith@chcgroup.in', NULL, '2025-04-22', 3, '253,undefined', '2025-04-22 12:26', 143, '2025-04-22 12:37', 'Surjith V', 'HWSM', NULL, '253', NULL), (2041, 'TCN2041', '558', 'Elakkiya M', NULL, NULL, 'undefined', 'CHCSM0066', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'melakkiya@chcgroup.in', NULL, '2025-04-23', 3, '253,undefined', '2025-04-23 09:31', 558, '2025-04-23 10:04', 'Elakkiya M', 'HWSM', NULL, '253', NULL), (2042, 'TCN2042', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'Automatic system stud down', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-04-23', 3, '253,undefined', '2025-04-23 10:25', 42, '2025-05-25 11:23', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2043, 'TCN2043', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-04-23', 3, '253,undefined', '2025-04-23 11:35', 228, '2025-04-29 11:40', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2044, 'TCN2044', '110', 'Preethi S', NULL, NULL, 'undefined', 'Intermittent slowness in all systems since morning', NULL, 'Slowness', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-04-23', 3, '294,undefined', '2025-04-23 12:45', 110, '2025-04-24 10:41', 'Preethi S', 'HWCH', NULL, '294', NULL), (2045, 'TCN2045', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '474,', '2025-04-23 17:29', 241, '2025-04-29 19:32', 'Shalini Arumugam', 'HWCH', 'MSA', '474', NULL), (2046, 'TCN2046', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '226,', '2025-04-23 17:48', 241, '2025-05-13 18:06', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '226', NULL), (2047, 'TCN2047', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '488,', '2025-04-23 18:23', 241, '2025-04-29 19:32', 'Shalini Arumugam', 'HWCH', 'MSA', '488', NULL), (2048, 'TCN2048', '241', 'Shalini Arumugam', NULL, '24', '436', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '26,436', '2025-04-23 18:34', 241, '2025-04-29 19:32', 'Shalini Arumugam', 'HWCH', 'MSA', '26', NULL), (2049, 'TCN2049', '241', 'Shalini Arumugam', NULL, '24', '4', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '476,4', '2025-04-23 18:42', 241, '2025-04-29 19:31', 'Shalini Arumugam', 'HWCH', 'MSA', '476', NULL), (2050, 'TCN2050', '241', 'Shalini Arumugam', NULL, '24', '4', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 5, '21,4', '2025-04-23 18:44', 241, '2025-06-04 18:03', 'Shalini Arumugam', 'HWCH', 'MSA', '21', NULL), (2051, 'TCN2051', '241', 'Shalini Arumugam', NULL, '24', '4', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '481,4', '2025-04-23 18:48', 241, '2025-04-29 19:31', 'Shalini Arumugam', 'HWCH', 'MSA', '481', NULL), (2052, 'TCN2052', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '43,', '2025-04-23 18:55', 241, '2025-05-13 18:05', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '43', NULL), (2053, 'TCN2053', '241', 'Shalini Arumugam', NULL, '24', '219', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '216,219', '2025-04-23 18:57', 241, '2025-04-29 19:30', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '216', NULL), (2054, 'TCN2054', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '103,42', '2025-04-23 19:03', 241, '2025-04-29 19:26', 'Shalini Arumugam', 'HWSM', 'MSA', '103', NULL), (2055, 'TCN2055', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '556,42', '2025-04-23 19:04', 241, '2025-07-27 08:27', 'Shalini Arumugam', 'HWSM', 'MSA', '556', NULL), (2056, 'TCN2056', '241', 'Shalini Arumugam', NULL, '24', '42', '', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '102,42', '2025-04-23 19:06', 241, '2025-04-27 13:35', 'Shalini Arumugam', 'HWSM', 'MSA', '102', NULL), (2057, 'TCN2057', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '92,42', '2025-04-23 19:08', 241, '2025-04-27 13:35', 'Shalini Arumugam', 'HWSM', 'Marketing & Comm.', '92', NULL), (2058, 'TCN2058', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '514,42', '2025-04-23 19:11', 241, '2025-05-13 18:04', 'Shalini Arumugam', 'HWSM', 'MSA', '514', NULL), (2059, 'TCN2059', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 5, '194,42', '2025-04-23 19:12', 241, '2025-05-05 18:26', 'Shalini Arumugam', 'HWSM', 'MSA', '194', NULL), (2060, 'TCN2060', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 5, '513,42', '2025-04-23 19:14', 241, '2025-05-06 12:17', 'Shalini Arumugam', 'HWSM', 'MSA', '513', NULL), (2061, 'TCN2061', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '515,42', '2025-04-23 19:18', 241, '2025-05-13 18:04', 'Shalini Arumugam', 'HWSM', 'MSA', '515', NULL), (2062, 'TCN2062', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 5, '153,42', '2025-04-23 19:20', 241, '2025-05-07 18:59', 'Shalini Arumugam', 'HWSM', 'MSA', '153', NULL), (2063, 'TCN2063', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-23', 3, '555,42', '2025-04-23 19:22', 241, '2025-04-24 14:49', 'Shalini Arumugam', 'HWSM', 'MSA', '555', NULL), (2064, 'TCN2064', '155', 'Sivadharshini', NULL, NULL, 'undefined', 'CHCSM0076', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'ksivadharshini@chcgroup.in', NULL, '2025-04-23', 3, '254,undefined', '2025-04-23 23:59', 155, '2025-04-25 22:09', 'Sivadharshini', 'HWSM', NULL, '254', NULL), (2065, 'TCN2065', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '55,', '2025-04-24 18:24', 241, '2025-04-27 13:35', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '55', NULL), (2066, 'TCN2066', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '96,', '2025-04-24 18:29', 241, '2025-05-13 18:03', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '96', NULL), (2067, 'TCN2067', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '19,', '2025-04-24 18:46', 241, '2025-04-27 13:39', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '19', NULL), (2068, 'TCN2068', '241', 'Shalini Arumugam', NULL, '24', 'null', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '219,null', '2025-04-24 18:50', 241, '2025-04-29 19:30', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '219', NULL), (2069, 'TCN2069', '241', 'Shalini Arumugam', NULL, '24', '', '', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '445,', '2025-04-24 18:57', 241, '2025-04-29 19:29', 'Shalini Arumugam', 'HWCH', 'MSA', '445', NULL), (2070, 'TCN2070', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '220,', '2025-04-24 18:59', 241, '2025-04-29 19:29', 'Shalini Arumugam', 'HWCH', 'MSA', '220', NULL), (2071, 'TCN2071', '241', 'Shalini Arumugam', NULL, '24', '', '', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '25,', '2025-04-24 19:04', 241, '2025-04-29 19:29', 'Shalini Arumugam', 'HWCH', 'MSA', '25', NULL), (2072, 'TCN2072', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '516,', '2025-04-24 19:07', 241, '2025-05-06 19:56', 'Shalini Arumugam', 'HWSM', 'MSA', '516', NULL), (2073, 'TCN2073', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '48,', '2025-04-24 19:08', 241, '2025-06-11 17:17', 'Shalini 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'MSA', '78', NULL), (2077, 'TCN2077', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '59,', '2025-04-24 19:25', 241, '2025-04-27 13:35', 'Shalini Arumugam', 'HWSM', 'MSA', '59', NULL), (2078, 'TCN2078', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '518,', '2025-04-24 19:29', 241, '2025-05-06 19:54', 'Shalini Arumugam', 'HWSM', 'MSA', '518', NULL), (2079, 'TCN2079', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-24', 3, '91,', '2025-04-24 19:32', 241, '2025-04-27 13:34', 'Shalini Arumugam', 'HWSM', 'MSA', '91', NULL), (2080, 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'2025-05-09 12:54', 'Shalini Arumugam', 'HWSM', 'MSA', '554', NULL), (2096, 'TCN2096', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-27', 3, '93,42', '2025-04-27 19:36', 241, '2025-05-06 19:55', 'Shalini Arumugam', 'HWSM', 'MSA', '93', NULL), (2097, 'TCN2097', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-27', 3, '544,42', '2025-04-27 19:37', 241, '2025-05-13 18:02', 'Shalini Arumugam', 'HWSM', 'MSA', '544', NULL), (2098, 'TCN2098', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of march month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-04-27', 3, '53,', '2025-04-27 19:40', 241, '2025-05-06 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I attached the image below.Please, kindly do the needful', NULL, 'Network', NULL, '', NULL, 'svenkat@chcgroup.in', 'Screenshot 2025-05-13 120845.png', '2025-05-13', 3, '294,undefined', '2025-05-13 12:09', 121, '2025-05-13 14:26', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (2132, 'TCN2132', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, '', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-05-13', 3, '255,undefined', '2025-05-13 16:03', 161, '2025-05-13 16:51', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (2133, 'TCN2133', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'SYStem slow ', NULL, 'All system are working very slow from morning', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-05-14', 3, '255,undefined', '2025-05-14 09:05', 161, '2025-05-14 15:49', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (2134, 'TCN2134', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'mouse not working', NULL, 'mouse not 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'2025-06-10 13:59', 91, '2025-10-24 10:20', 'Devatharishini selvam', 'HWSM', NULL, '253', NULL), (2181, 'TCN2181', '227', 'R Malavika', NULL, NULL, 'undefined', 'Headphone Issue', NULL, 'Headphone is not working', NULL, 'Headphone', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2025-06-10', 3, '253,undefined', '2025-06-10 14:03', 227, '2025-06-23 13:20', 'R Malavika', 'HWSM', NULL, '253', NULL), (2182, 'TCN2182', '227', 'R Malavika', NULL, NULL, 'undefined', 'In need of Webcam', NULL, 'In need of Webcam', NULL, 'Webcam', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2025-06-10', 3, '253,undefined', '2025-06-10 14:05', 227, '2025-06-27 13:23', 'R Malavika', 'HWSM', NULL, '253', NULL), (2183, 'TCN2183', '241', 'Shalini Arumugam', NULL, '24', '9', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '479,9', '2025-06-10 14:26', 241, '2025-07-04 14:21', 'Shalini Arumugam', 'HWCH', 'MSA', '479', NULL), (2184, 'TCN2184', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '501,', '2025-06-10 14:37', 241, '2025-06-11 17:17', 'Shalini Arumugam', 'HWDL', 'MSA', '501', NULL), (2185, 'TCN2185', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '55,', '2025-06-10 14:42', 241, '2025-06-12 12:51', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '55', NULL), (2186, 'TCN2186', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '96,', '2025-06-10 14:45', 241, '2025-06-11 17:17', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '96', NULL), (2187, 'TCN2187', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '70,42', '2025-06-10 15:01', 241, '2025-06-10 17:19', 'Shalini Arumugam', 'HWSM', 'MSA', '70', NULL), (2188, 'TCN2188', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'kindly check and update external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '49,', '2025-06-10 15:02', 241, '2025-06-10 17:19', 'Shalini Arumugam', 'HWSM', 'MSA', '49', NULL), (2189, 'TCN2189', '49', 'Gokul V', NULL, NULL, 'undefined', 'CHCSM0036', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2025-06-10', 3, '253,undefined', '2025-06-10 15:21', 49, '2025-06-27 12:51', 'Gokul V', 'HWSM', NULL, '253', NULL), (2190, 'TCN2190', '226', 'K Sumithra', NULL, NULL, 'undefined', 'CHCSM0050', NULL, 'Network issue', NULL, 'Network', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2025-06-10', 3, '253,undefined', '2025-06-10 15:27', 226, '2025-06-27 14:40', 'K Sumithra', 'HWSM', NULL, '253', NULL), (2191, 'TCN2191', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'All system are working very slow last 1 hour', NULL, '', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-06-10', 3, '255,undefined', '2025-06-10 15:33', 161, '2025-06-11 11:38', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (2192, 'TCN2192', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of April month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-10', 3, '517,', '2025-06-10 17:30', 241, '2025-07-04 14:21', 'Shalini Arumugam', 'HWSM', 'MSA', '517', NULL), (2193, 'TCN2193', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the 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NULL, NULL, 'undefined', 'All system are working very slow from morning', NULL, '', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-06-11', 3, '255,undefined', '2025-06-11 12:02', 161, '2025-06-12 09:38', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (2199, 'TCN2199', '53', 'Sineka', NULL, NULL, 'undefined', 'CHCSM0062', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2025-06-11', 3, '253,undefined', '2025-06-11 16:17', 53, '2025-06-11 16:20', 'Sineka', 'HWSM', NULL, '253', NULL), (2200, 'TCN2200', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '448,', '2025-06-11 17:43', 241, '2025-07-04 14:20', 'Shalini Arumugam', 'HWCH', 'MSA', '448', NULL), (2201, 'TCN2201', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '233,', '2025-06-11 17:46', 241, '2025-06-12 12:51', 'Shalini Arumugam', 'HWSM', 'MSA', '233', NULL), (2202, 'TCN2202', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '226,', '2025-06-11 17:48', 241, '2025-06-15 17:04', 'Shalini Arumugam', 'HWSM', 'MSA', '226', NULL), (2203, 'TCN2203', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '97,', '2025-06-11 17:51', 241, '2025-07-04 14:20', 'Shalini Arumugam', 'HWSM', 'MSA', '97', NULL), (2204, 'TCN2204', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '62,', '2025-06-11 17:53', 241, '2025-06-14 12:35', 'Shalini Arumugam', 'HWSM', 'MSA', '62', NULL), (2205, 'TCN2205', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '104,', '2025-06-11 17:55', 241, '2025-06-14 12:35', 'Shalini Arumugam', 'HWSM', 'MSA', '104', NULL), (2206, 'TCN2206', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '98,', '2025-06-11 17:58', 241, '2025-07-04 14:20', 'Shalini Arumugam', 'HWSM', 'MSA', '98', NULL), (2207, 'TCN2207', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '99,', '2025-06-11 18:00', 241, '2025-07-04 14:20', 'Shalini Arumugam', 'HWSM', 'MSA', '99', NULL), (2208, 'TCN2208', '241', 'Shalini Arumugam', NULL, '', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '81,', '2025-06-11 18:08', 241, '2025-06-12 12:50', 'Shalini Arumugam', 'HWSM', 'MSA', '81', NULL), (2209, 'TCN2209', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update April month errorlog', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-11', 3, '85,', '2025-06-11 18:11', 241, '2025-07-04 14:19', 'Shalini Arumugam', 'HWSM', 'MSA', '85', NULL), (2210, 'TCN2210', '493', 'Kaviya S', NULL, NULL, 'undefined', 'System automatic restart', NULL, 'CHCSM002-System automatic restart', NULL, 'SYSTEM AUTOMATIC RESTART', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2025-06-12', 3, '253,undefined', '2025-06-12 10:46', 493, '2025-06-12 12:16', 'Kaviya S', 'HWSM', NULL, '253', NULL), (2211, 'TCN2211', '463', 'Archana J', NULL, NULL, 'undefined', 'chcm0013', NULL, 'keyboard number keys not working', NULL, 'Keyboard', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2025-06-12', 3, '254,undefined', '2025-06-12 21:24', 463, '2025-06-14 23:25', 'Archana J', 'HWSM', NULL, '254', NULL), (2212, 'TCN2212', '155', 'Sivadharshini', NULL, NULL, 'undefined', 'CHCSM002', NULL, 'System reset automatically after restart it can\'t on', NULL, 'Monitor', NULL, '', NULL, 'ksivadharshini@chcgroup.in', NULL, '2025-06-12', 3, '254,undefined', '2025-06-12 23:46', 155, '2025-06-15 00:18', 'Sivadharshini', 'HWSM', NULL, '254', NULL), (2213, 'TCN2213', '493', 'Kaviya S', NULL, NULL, 'undefined', 'System automatic restart', NULL, 'CHCSM02-System automatic restart', NULL, 'System automatic restart', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2025-06-13', 3, '253,undefined', '2025-06-13 08:16', 493, '2025-06-19 15:43', 'Kaviya S', 'HWSM', NULL, '253', NULL), (2214, 'TCN2214', '241', 'Shalini Arumugam', NULL, '12', '246', 'Missed Notification Alert', NULL, 'kindly check and update external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-13', 3, '431,246', '2025-06-13 12:39', 241, '2025-06-13 12:42', 'Shalini Arumugam', 'HWDL', 'MSA', '431', NULL), (2215, 'TCN2215', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm0013', NULL, 'keyboard issue', NULL, 'Keyboard', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2025-06-14', 3, '254,undefined', '2025-06-14 23:25', 463, '2025-06-20 22:22', 'Archana J', 'HWSM', NULL, '254', NULL), (2216, 'TCN2216', '201', 'Archana', NULL, NULL, 'undefined', 'system NO:11', NULL, 'system is very slow', NULL, 'system slowness', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-16', 3, '253,undefined', '2025-06-16 09:23', 201, '2025-06-16 10:18', 'Archana', 'HWSM', NULL, '253', NULL), (2217, 'TCN2217', '201', 'Archana', NULL, NULL, 'undefined', 'system no :20', NULL, 'mouse and keyboard not working and system freezing', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-16', 3, '253,undefined', '2025-06-16 09:25', 201, '2025-06-16 10:18', 'Archana', 'HWSM', NULL, '253', NULL), (2218, 'TCN2218', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0077', NULL, 'The System is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-06-17', 3, '253,undefined', '2025-06-17 10:55', 42, '2025-06-19 15:42', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2219, 'TCN2219', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0076', NULL, 'The System is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-06-17', 3, '253,undefined', '2025-06-17 10:55', 42, '2025-06-19 15:42', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2220, 'TCN2220', '110', 'Preethi S', NULL, NULL, 'undefined', 'slowness', NULL, 'intermittent slowness in all systems', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-06-19', 3, '251,undefined', '2025-06-19 09:46', 110, '2025-06-21 16:47', 'Preethi S', 'HWCH', NULL, '251', NULL), (2221, 'TCN2221', '201', 'Archana', NULL, NULL, 'undefined', 'keyboard issue system no :13', NULL, 'Keyboard number lock not working', NULL, 'Keyboard', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-19', 3, '253,undefined', '2025-06-19 15:28', 201, '2025-06-19 16:41', 'Archana', 'HWSM', NULL, '253', NULL), (2222, 'TCN2222', '146', 'Kavin Balasundaram', NULL, NULL, 'undefined', 'CHCSM0048', NULL, 'Headphone Not Working', NULL, 'Headphone', NULL, '', NULL, 'bkavin@chcgroup.in', NULL, '2025-06-19', 3, '253,undefined', '2025-06-19 16:11', 146, '2025-06-19 16:13', 'Kavin Balasundaram', 'HWSM', NULL, '253', NULL), (2223, 'TCN2223', '241', 'Shalini Arumugam', NULL, '24', '246', 'Missed Notification Alert', NULL, 'kindly check and update external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-06-21', 3, '432,246', '2025-06-21 15:00', 241, '2025-07-04 14:19', 'Shalini Arumugam', 'HWDL', 'MSA', '432', NULL), (2224, 'TCN2224', '518', 'Selvakumar Nallusamy', NULL, NULL, 'undefined', 'CHCSM0065', NULL, 'Right Click was not working', NULL, 'Mouse', NULL, '', NULL, 'nselvakumar@chcgroup.in', NULL, '2025-06-21', 3, '253,undefined', '2025-06-21 16:14', 518, '2025-06-21 16:20', 'Selvakumar Nallusamy', 'HWSM', NULL, '253', NULL), (2225, 'TCN2225', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'Monitor shutdown', NULL, 'Monitor automatically shutdown', NULL, 'Monitor', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-06-21', 3, '253,undefined', '2025-06-21 17:03', 145, '2025-06-23 15:12', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (2226, 'TCN2226', '469', 'Abi A', NULL, NULL, 'undefined', 'System not working - CHCSM0001', NULL, 'System not working - CHCSM0001', NULL, 'System not working', NULL, '', NULL, 'aabi@chcgroup.in', NULL, '2025-06-23', 3, '253,undefined', '2025-06-23 15:00', 469, '2025-06-23 15:41', 'Abi A', 'HWSM', NULL, '253', NULL), (2227, 'TCN2227', '201', 'Archana', NULL, NULL, 'undefined', 'system no :10', NULL, 'system issue', NULL, 'system shut down', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-24', 3, '253,undefined', '2025-06-24 08:39', 201, '2025-06-24 09:00', 'Archana', 'HWSM', NULL, '253', NULL), (2228, 'TCN2228', '201', 'Archana', NULL, NULL, 'undefined', 'requesting for system in table no :15', NULL, 'Need system in no:15 table , only one system is away from dms that we need to take it from zywie kindly arrange system in no:15 table', NULL, 'Need system in No :15 table ', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-24', 3, '253,undefined', '2025-06-24 08:43', 201, '2025-06-27 14:31', 'Archana', 'HWSM', NULL, '253', NULL), (2229, 'TCN2229', '237', 'Aakash Kumar', NULL, NULL, 'undefined', 'mouse not working', NULL, 'Right click issue', NULL, 'Mouse', NULL, '', NULL, 'kaakash@chcgroup.in', NULL, '2025-06-24', 3, '255,undefined', '2025-06-24 11:41', 237, '2025-06-24 11:50', 'Aakash Kumar', 'HWDL', NULL, '255', NULL), (2230, 'TCN2230', '210', 'Shyan Roy', NULL, NULL, 'undefined', 'Mouse is not working', NULL, 'Right click issue', NULL, 'Mouse', NULL, '', NULL, 'rshyan@chcgroup.in', NULL, '2025-06-24', 3, '255,undefined', '2025-06-24 11:56', 210, '2025-06-24 12:02', 'Shyan Roy', 'HWDL', NULL, '255', NULL), (2231, 'TCN2231', '90', 'Naveena R', NULL, NULL, 'undefined', 'Mouse issue system Num 54', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'naveena@chcgroup.in', NULL, '2025-06-24', 3, '253,undefined', '2025-06-24 12:24', 90, '2025-06-24 16:06', 'Naveena R', 'HWSM', NULL, '253', NULL), (2232, 'TCN2232', '466', 'Aarthi M', NULL, NULL, 'undefined', 'CHCSM010', NULL, '', NULL, 'CPU', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-06-24', 3, '254,undefined', '2025-06-24 23:48', 466, '2025-06-26 22:27', 'Aarthi M', 'HWSM', NULL, '254', NULL), (2233, 'TCN2233', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-06-25', 3, '251,undefined', '2025-06-25 10:14', 111, '2025-06-27 17:22', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2234, 'TCN2234', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'chcsm0060', NULL, 'The System is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-06-26', 3, '253,undefined', '2025-06-26 10:13', 42, '2025-07-21 13:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2235, 'TCN2235', '110', 'Preethi S', NULL, NULL, 'undefined', 'Intermittent slowness', NULL, 'Facing slowness since morning-all systems', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-06-26', 3, '294,undefined', '2025-06-26 11:52', 110, '2025-07-03 14:00', 'Preethi S', 'HWCH', NULL, '294', NULL), (2236, 'TCN2236', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'mouse issue(S.NO:CHCSM0026)', NULL, 'Mouse not work', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2025-06-26', 3, '253,undefined', '2025-06-26 12:04', 179, '2025-06-26 12:51', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (2237, 'TCN2237', '181', 'Shuruthika', NULL, NULL, 'undefined', 'chcsm0034', NULL, 'mouse not working(double click)', NULL, 'Mouse', NULL, '', NULL, 'rshuruthika@chcgroup.in', NULL, '2025-06-26', 3, '253,undefined', '2025-06-26 12:41', 181, '2025-06-26 20:40', 'Shuruthika', 'HWSM', NULL, '253', NULL), (2238, 'TCN2238', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'All system are working very slow from last 2 hour', NULL, '', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2025-06-26', 3, '255,undefined', '2025-06-26 15:35', 161, '2025-06-26 17:18', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (2239, 'TCN2239', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM008', NULL, 'System doesn\'t work', NULL, '', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-06-26', 3, '254,undefined', '2025-06-26 21:15', 142, '2025-06-26 23:35', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (2240, 'TCN2240', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'mouse issue(S.NO:CHCSM0026)', NULL, 'mouse right click issue', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 12:24', 179, '2025-06-27 14:27', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (2241, 'TCN2241', '49', 'Gokul V', NULL, NULL, 'undefined', 'CHCSM0076', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 12:38', 49, '2025-06-27 12:51', 'Gokul V', 'HWSM', NULL, '253', NULL), (2242, 'TCN2242', '97', 'Jayasakthi Saravanakumar', NULL, NULL, 'undefined', 'chcsm0060', NULL, 'system issue', NULL, 'Desktop', NULL, '', NULL, 'sjayasakthi@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 12:46', 97, '2025-06-27 14:26', 'Jayasakthi Saravanakumar', 'HWSM', NULL, '253', NULL), (2243, 'TCN2243', '517', 'J Sakthivel', NULL, NULL, 'undefined', 'CHCSM0077', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'jsakthivel@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 12:50', 517, '2025-06-27 12:52', 'J Sakthivel', 'HWSM', NULL, '253', NULL), (2244, 'TCN2244', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'CHCSM0027', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 13:01', 182, '2025-06-27 14:27', 'Navanitha Pugazhenthi', 'HWSM', NULL, '253', NULL), (2245, 'TCN2245', '181', 'Shuruthika', NULL, NULL, 'undefined', 'chcsm0028', NULL, 'web cam not working', NULL, 'Webcam', NULL, '', NULL, 'rshuruthika@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 13:40', 181, '2025-06-27 14:27', 'Shuruthika', 'HWSM', NULL, '253', NULL), (2246, 'TCN2246', '201', 'Archana', NULL, NULL, 'undefined', 'system no :07', NULL, 'camera not fixed in monitor ', NULL, 'Webcam', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 15:52', 201, '2025-06-27 16:52', 'Archana', 'HWSM', NULL, '253', NULL), (2247, 'TCN2247', '93', 'Shobana raju', NULL, NULL, 'undefined', 'CHCSM0066', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'shobanaraju@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:07', 93, '2025-06-27 16:21', 'Shobana raju', 'HWSM', NULL, '253', NULL), (2248, 'TCN2248', '143', 'Surjith V', NULL, NULL, 'undefined', 'Meeting room system - Headphone ', NULL, 'Mic issue', NULL, 'Headphone', NULL, '', NULL, 'vsurjith@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:08', 143, '2025-06-27 16:52', 'Surjith V', 'HWSM', NULL, '253', NULL), (2249, 'TCN2249', '563', 'Rohith R S', NULL, NULL, 'undefined', 'CHCSM0076', NULL, 'Automatic Shut Down', NULL, 'Desktop', NULL, '', NULL, 'srohith@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:09', 563, '2025-06-27 16:21', 'Rohith R S', 'HWSM', NULL, '253', NULL), (2250, 'TCN2250', '524', 'Mohammed Sulthan A', NULL, NULL, 'undefined', 'CHCSM0054', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'msulthan@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:16', 524, '2025-06-27 16:18', 'Mohammed Sulthan A', 'HWSM', NULL, '253', NULL), (2251, 'TCN2251', '516', 'Charumathi', NULL, NULL, 'undefined', 'CHCSM0039', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'scharumathi@chcgroup.in', NULL, '2025-06-27', 3, '254,undefined', '2025-06-27 16:16', 516, '2025-06-27 16:33', 'Charumathi', 'HWSM', NULL, '254', NULL), (2252, 'TCN2252', '225', 'Jamuna Rajendran', NULL, NULL, 'undefined', 'Blue Screen Issue', NULL, 'Blue Screen Issue in system', NULL, 'Monitor', NULL, '', NULL, 'rjamuna@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:25', 225, '2025-06-27 17:26', 'Jamuna Rajendran', 'HWSM', NULL, '253', NULL), (2253, 'TCN2253', '79', 'M Varshni', NULL, NULL, 'undefined', 'CHCSM0068', NULL, 'Network Issue', NULL, 'Network', NULL, '', NULL, 'mvarshini@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 16:28', 79, '2025-06-27 16:29', 'M Varshni', 'HWSM', NULL, '253', NULL), (2254, 'TCN2254', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'Mouse not working-CHCSM0023', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 17:13', 198, '2025-07-02 12:30', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (2255, 'TCN2255', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'CHCSM0026 ', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-06-27', 3, '253,undefined', '2025-06-27 17:22', 145, '2025-06-27 17:25', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (2256, 'TCN2256', '195', 'Selvagiri B', NULL, NULL, 'undefined', 'CHCSM0038-SYSTEM VERY SLOW', NULL, 'SYSTEM VERY SLOW', NULL, 'SYSTEM VERY SLOW', NULL, '', NULL, 'bselvagiri@chcgroup.in', NULL, '2025-07-01', 3, '254,undefined', '2025-07-01 09:16', 195, '2025-07-01 15:52', 'Selvagiri B', 'HWSM', NULL, '254', NULL), (2257, 'TCN2257', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'CHCSM0037', NULL, 'System very slow', NULL, 'Monitor', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-07-01', 3, '254,undefined', '2025-07-01 09:55', 145, '2025-07-01 15:53', 'Indhumathi ranjithkumar', 'HWSM', NULL, '254', NULL), (2258, 'TCN2258', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'CHCSM0066', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-07-01', 3, '254,undefined', '2025-07-01 12:34', 182, '2025-07-01 15:18', 'Navanitha Pugazhenthi', 'HWSM', NULL, '254', NULL), (2259, 'TCN2259', '458', 'M Jayakumar', NULL, NULL, 'undefined', 'chcsm0067', NULL, 'meterbox issue ', NULL, 'HW meterBOX', NULL, '', NULL, 'mjayakumar@chcgroup.in', NULL, '2025-07-01', 3, '254,undefined', '2025-07-01 12:51', 458, '2025-07-01 13:24', 'M Jayakumar', 'HWSM', NULL, '254', NULL), (2260, 'TCN2260', '508', 'Prema', NULL, NULL, 'undefined', 'chcsm0021', NULL, 'Mouse stucking issue', NULL, 'Mouse', NULL, '', NULL, 'mprema@chcgroup.in', NULL, '2025-07-01', 3, '253,undefined', '2025-07-01 15:46', 508, '2025-07-02 12:51', 'Prema', 'HWSM', NULL, '253', NULL), (2261, 'TCN2261', '48', 'Grisey E', NULL, NULL, 'undefined', 'chcsm0038 - system Issue', NULL, 'I have faced slowness issue while doing the scan', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-07-01', 3, '253,undefined', '2025-07-01 22:02', 48, '2025-07-02 00:05', 'Grisey E', 'HWSM', NULL, '253', NULL), (2262, 'TCN2262', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat.no:78, not working', NULL, 'system is not working', NULL, 'Desktop', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-02', 3, '251,undefined', '2025-07-02 15:18', 12, '2025-07-10 14:39', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2263, 'TCN2263', '47', 'Povesh M', NULL, NULL, 'undefined', 'CHCSM0028', NULL, 'system auto shut down', NULL, 'Monitor', NULL, '', NULL, 'mpovesh@chcgroup.in', NULL, '2025-07-02', 3, '254,undefined', '2025-07-02 16:16', 47, '2025-07-02 16:59', 'Povesh M', 'HWSM', NULL, '254', NULL), (2264, 'TCN2264', '226', 'K Sumithra', NULL, NULL, 'undefined', 'chcsm0034', NULL, 'Blue screen problem', NULL, 'Monitor', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2025-07-02', 3, '253,undefined', '2025-07-02 17:28', 226, '2025-07-02 19:51', 'K Sumithra', 'HWSM', NULL, '253', NULL), (2265, 'TCN2265', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'System slow', NULL, 'system issue', NULL, 'CHCCSM0068', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-07-03', 3, '254,undefined', '2025-07-03 16:07', 182, '2025-07-04 12:31', 'Navanitha Pugazhenthi', 'HWSM', NULL, '254', NULL), (2266, 'TCN2266', '85', 'Jeevitha', NULL, NULL, 'undefined', 'CHCSM0047', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'jeevitha@chcgroup.in', NULL, '2025-07-03', 3, '253,undefined', '2025-07-03 21:38', 85, '2025-07-04 21:07', 'Jeevitha', 'HWSM', NULL, '253', NULL), (2267, 'TCN2267', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0028-share & Teams is not here ', NULL, 'As i need Teams and share for Team handling purpose kindly installed it', NULL, 'Teams', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-07-04', 3, '253,undefined', '2025-07-04 02:00', 102, '2025-07-04 02:31', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2268, 'TCN2268', '201', 'Archana', NULL, NULL, 'undefined', 'system no:46', NULL, 'unable yo access remote desktop connection as search bar is loading and not working , kindly check towards it', NULL, 'search bar not working', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-07-04', 3, '254,undefined', '2025-07-04 08:42', 201, '2025-07-04 12:32', 'Archana', 'HWSM', NULL, '254', NULL), (2269, 'TCN2269', '201', 'Archana', NULL, NULL, 'undefined', 'system no:50', NULL, 'system is very slow, can\'t able to access any application its loading fully. Kindly check towards it', NULL, 'system slowness', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-07-04', 3, '254,undefined', '2025-07-04 08:43', 201, '2025-07-04 12:31', 'Archana', 'HWSM', NULL, '254', NULL), (2270, 'TCN2270', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'Need camera in meeting room', NULL, 'Need camera in meeting room', NULL, 'Webcam', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-04', 3, '254,null', '2025-07-04 12:22', 241, '2025-07-04 14:19', 'Shalini Arumugam', 'HWSM', NULL, '254', NULL), (2271, 'TCN2271', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Seat No.64 Mouse not working', NULL, 'double click and dragging issue', NULL, 'Mouse', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-07-04', 3, '251,undefined', '2025-07-04 12:47', 121, '2025-07-04 14:38', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '251', NULL), (2272, 'TCN2272', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click', NULL, 'mouse not working properly', NULL, 'Mouse', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-07-04', 3, '254,undefined', '2025-07-04 12:48', 228, '2025-07-04 14:18', 'Abilisha Mohankumar', 'HWSM', NULL, '254', NULL), (2273, 'TCN2273', '110', 'Preethi S', NULL, NULL, 'undefined', 'Intermittent slowness', NULL, 'slowness for all systems since morning', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-07-04', 3, '294,undefined', '2025-07-04 17:00', 110, '2025-07-10 15:21', 'Preethi S', 'HWCH', NULL, '294', NULL), (2274, 'TCN2274', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'CHCSM0066', NULL, 'Network issue', NULL, 'Network', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-07-05', 3, '254,undefined', '2025-07-05 17:52', 182, '2025-07-05 17:54', 'Navanitha Pugazhenthi', 'HWSM', NULL, '254', NULL), (2275, 'TCN2275', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'system was slower and automatically has signed out', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-07-08', 3, '253,undefined', '2025-07-08 06:03', 152, '2025-07-19 05:21', 'Nithya K', 'HWSM', NULL, '253', NULL), (2276, 'TCN2276', '563', 'Rohith R S', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'CHCSM0010 The system is not working', NULL, 'Network', NULL, '', NULL, 'srohith@chcgroup.in', NULL, '2025-07-08', 3, '254,undefined', '2025-07-08 09:56', 563, '2025-07-08 10:04', 'Rohith R S', 'HWSM', NULL, '254', NULL), (2277, 'TCN2277', '563', 'Rohith R S', NULL, NULL, 'undefined', 'CHCSM0011', NULL, 'CHCSM0011. The system is not working', NULL, 'SMPS ISSUE', NULL, '', NULL, 'srohith@chcgroup.in', NULL, '2025-07-08', 3, '254,undefined', '2025-07-08 09:58', 563, '2025-07-08 10:04', 'Rohith R S', 'HWSM', NULL, '254', NULL), (2278, 'TCN2278', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all system', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-08', 3, '294,undefined', '2025-07-08 10:14', 111, '2025-07-10 15:20', 'Adel Queen', 'HWCH', NULL, '294', NULL), (2279, 'TCN2279', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'CHCSM0038', NULL, 'System Slowness', NULL, 'Desktop', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-07-08', 3, '253,undefined', '2025-07-08 12:49', 145, '2025-07-08 12:52', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (2280, 'TCN2280', '227', 'R Malavika', NULL, NULL, 'undefined', 'Monitor not working', NULL, 'Monitor not working', NULL, 'Monitor', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2025-07-09', 5, '253,undefined', '2025-07-09 09:41', 227, '2025-07-09 10:19', 'R Malavika', 'HWSM', NULL, '253', NULL), (2281, 'TCN2281', '227', 'R Malavika', NULL, NULL, 'undefined', 'CHCSM0048', NULL, 'SMPS Issue', NULL, 'Monitor', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2025-07-09', 3, '254,undefined', '2025-07-09 10:20', 227, '2025-07-09 10:21', 'R Malavika', 'HWSM', NULL, '254', NULL), (2282, 'TCN2282', '241', 'Shalini Arumugam', NULL, '12', '', 'Missed Notification Alert', NULL, 'Kindly check and update external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-09', 1, '556,', '2025-07-09 10:39', 241, '2025-07-12 00:54', 'Nivedha G', 'HWSM', 'MSA', '556', NULL), (2283, 'TCN2283', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0040- Mouse double click', NULL, 'Mouse double click', NULL, 'Mouse', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 13:02', 492, '2025-07-09 14:15', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2284, 'TCN2284', '201', 'Archana', NULL, NULL, 'undefined', 'system no:15', NULL, 'right click issue', NULL, 'Mouse', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 14:18', 201, '2025-07-30 08:28', 'Archana', 'HWSM', NULL, '253', NULL), (2285, 'TCN2285', '195', 'Selvagiri B', NULL, NULL, 'undefined', 'CHCSM0038-SYSTEM NOT WORKING', NULL, 'SYSTEM NOT WORKING', NULL, 'SYSTEM NOT WORKING', NULL, '', NULL, 'bselvagiri@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 14:20', 195, '2025-07-30 08:42', 'Selvagiri B', 'HWSM', NULL, '253', NULL), (2286, 'TCN2286', '47', 'Povesh M', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0031 - System not working', NULL, 'Monitor', NULL, '', NULL, 'mpovesh@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 14:21', 47, '2025-07-30 13:45', 'Povesh M', 'HWSM', NULL, '253', NULL), (2287, 'TCN2287', '79', 'M Varshni', NULL, NULL, 'undefined', 'CHCSM002', NULL, 'CHCSM002 - Mouse stuckkingissue', NULL, 'Mouse', NULL, '', NULL, 'mvarshini@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:30', 79, '2025-07-30 08:48', 'M Varshni', 'HWSM', NULL, '253', NULL), (2288, 'TCN2288', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0037-System slow', NULL, 'System is very slow', NULL, 'System slowness', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:34', 492, '2025-07-30 08:45', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2289, 'TCN2289', '468', 'Tamilselvi Rajamanickam', NULL, NULL, 'undefined', 'CHCSM0051', NULL, 'Mouse issue', NULL, 'Mouse', NULL, '', NULL, 'rtamilselvi@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:35', 468, '2025-10-07 14:17', 'Tamilselvi Rajamanickam', 'HWSM', NULL, '253', NULL), (2290, 'TCN2290', '204', 'Karthikeyan Boopathi', NULL, NULL, 'undefined', 'CHCSM0057', NULL, 'Mouse Problem', NULL, 'Desktop', NULL, '', NULL, 'karthikeyanb@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:35', 204, '2025-07-30 10:38', 'Karthikeyan Boopathi', 'HWSM', NULL, '253', NULL), (2291, 'TCN2291', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'Mouse not working properly', NULL, 'CHCSM0043-Mouse not working properly, Right click issue', NULL, 'Mouse', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:35', 198, '2025-07-30 10:36', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (2292, 'TCN2292', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'CHCSM0050-System Slow', NULL, 'System Slow', NULL, 'System Slow', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:36', 199, '2025-07-30 08:40', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (2293, 'TCN2293', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'system no chcsm0059', NULL, 'system slow', NULL, 'system slow', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2025-07-09', 3, '253,undefined', '2025-07-09 16:48', 232, '2025-07-30 09:14', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (2294, 'TCN2294', '48', 'Grisey E', NULL, NULL, 'undefined', 'chcsm0028 - Slowness Issue', NULL, 'facing slowness , frequently starting system update and system restart', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-07-10', 3, '253,undefined', '2025-07-10 00:07', 48, '2025-07-26 04:36', 'Grisey E', 'HWSM', NULL, '253', NULL), (2295, 'TCN2295', '524', 'Mohammed Sulthan A', NULL, NULL, 'undefined', 'CHCSM0028', NULL, 'not working', NULL, 'Mouse', NULL, '', NULL, 'msulthan@chcgroup.in', NULL, '2025-07-10', 3, '253,undefined', '2025-07-10 13:33', 524, '2025-07-30 15:00', 'Mohammed Sulthan A', 'HWSM', NULL, '253', NULL), (2296, 'TCN2296', '90', 'Naveena R', NULL, NULL, 'undefined', 'system slowness', NULL, 'system No 28 system slowness', NULL, 'Network', NULL, '', NULL, 'naveena@chcgroup.in', NULL, '2025-07-10', 3, '253,undefined', '2025-07-10 13:44', 90, '2025-07-10 15:33', 'Naveena R', 'HWSM', NULL, '253', NULL), (2297, 'TCN2297', '550', 'Bhavadharani K', NULL, NULL, 'undefined', 'mouse not working', NULL, 'This system number CHCSM0031. Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kbhavadharani@chcgroup.in', NULL, '2025-07-10', 3, '253,undefined', '2025-07-10 13:47', 550, '2025-07-30 13:47', 'Bhavadharani K', 'HWSM', NULL, '253', NULL), (2298, 'TCN2298', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat no:69 Mouse issue', NULL, 'Mouse issue ', NULL, '', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:41', 12, '2025-08-21 13:32', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2299, 'TCN2299', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat no:81 Mouse issue', NULL, 'Mouse issue ', NULL, '', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:43', 12, '2025-08-21 13:31', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2300, 'TCN2300', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat no:68', NULL, 'Keyboard ( enter key is not working properly)', NULL, 'Keyboard', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:46', 12, '2025-08-21 13:31', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2301, 'TCN2301', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat no:74 Keyboard issue', NULL, 'Keyboard ( enter ,Shift,control key is not working properly)', NULL, 'Keyboard', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:47', 12, '2025-08-21 13:31', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2302, 'TCN2302', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'seat no: 79', NULL, 'Mouse double click issue', NULL, 'Mouse', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:51', 12, '2025-08-21 13:30', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2303, 'TCN2303', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'seat no 73', NULL, 'mouse left click issue', NULL, 'Mouse', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 14:52', 12, '2025-08-21 13:30', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (2304, 'TCN2304', '111', 'Adel Queen', NULL, NULL, 'undefined', 'mouse not working properly', NULL, 'Seat No:11 mouse not working', NULL, 'Mouse', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 15:13', 111, '2025-08-14 14:05', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2305, 'TCN2305', '111', 'Adel Queen', NULL, NULL, 'undefined', 'mouse not working properly', NULL, 'Seat No:24 mousenot working', NULL, 'Mouse', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 15:14', 111, '2025-08-14 14:06', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2306, 'TCN2306', '111', 'Adel Queen', NULL, NULL, 'undefined', 'some keys are not working properly in kerboard', NULL, 'Seat No:13 not working', NULL, 'Keyboard', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-10', 3, '251,undefined', '2025-07-10 15:16', 111, '2025-08-14 14:06', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2307, 'TCN2307', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'power Supply issue', NULL, 'This system no CHCSM0019 has power supply issue', NULL, 'Power supply', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-07-10', 3, '254,undefined', '2025-07-10 19:41', 70, '2025-07-10 19:47', 'Gokul Kaveriraja', 'HWSM', NULL, '254', NULL), (2308, 'TCN2308', '133', 'Chandirapandian Selvarasu', NULL, NULL, 'undefined', 'CHCSM0053', NULL, 'Network Issue', NULL, 'Network', NULL, '', NULL, 'schandirapandian@chcgroup.in', NULL, '2025-07-10', 3, '254,undefined', '2025-07-10 19:41', 133, '2025-07-10 19:44', 'Chandirapandian Selvarasu', 'HWSM', NULL, '254', NULL), (2309, 'TCN2309', '496', 'Varsha Kumaravel', NULL, NULL, 'undefined', 'mouse issue- CHCSM0076', NULL, 'double click', NULL, 'Mouse', NULL, '', NULL, 'kvarsha@chcgroup.in', NULL, '2025-07-10', 3, '253,undefined', '2025-07-10 23:48', 496, '2025-07-11 00:59', 'Varsha Kumaravel', 'HWSM', NULL, '253', NULL), (2310, 'TCN2310', '512', 'Vishvashini G', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'system automatic shutdown', NULL, 'System automatic shutdown', NULL, '', NULL, 'gvishvashini@chcgroup.in', NULL, '2025-07-11', 3, '254,undefined', '2025-07-11 11:13', 512, '2025-07-11 11:56', 'Vishvashini G', 'HWSM', NULL, '254', NULL), (2311, 'TCN2311', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System Freezing and slowness', NULL, 'this sys no CHCSM0020 has System Freezing and slowness', NULL, 'Slowness', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-07-11', 3, '254,undefined', '2025-07-11 11:29', 70, '2025-07-11 11:46', 'Gokul Kaveriraja', 'HWSM', NULL, '254', NULL), (2312, 'TCN2312', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System Freezing and slowness', NULL, 'this sys no CHCSM0024 has System Freezing and slowness', NULL, 'Slowness', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-07-11', 3, '254,undefined', '2025-07-11 11:30', 70, '2025-07-11 11:46', 'Gokul Kaveriraja', 'HWSM', NULL, '254', NULL), (2313, 'TCN2313', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Mouse Malfunction', NULL, 'The mouse assigned to system no. 49 is experiencing functionality issues—specifically, both the left and right buttons are unresponsive. Kindly arrange for a replacement or suggest a possible resolution at your earliest convenience.', NULL, 'Mouse', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2025-07-11', 3, '255,undefined', '2025-07-11 11:38', 205, '2025-07-11 13:26', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (2314, 'TCN2314', '246', 'Amit Yadav', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'system number 12 mouse is not working ', NULL, 'Mouse', NULL, '', NULL, 'yamit@chcgroup.in', NULL, '2025-07-11', 3, '255,undefined', '2025-07-11 11:59', 246, '2025-09-02 12:49', 'Amit Yadav', 'HWDL', NULL, '255', NULL), (2315, 'TCN2315', '111', 'Adel Queen', NULL, NULL, 'undefined', '', NULL, 'System not getting ON seat No: 08', NULL, 'no power', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-11', 3, '251,undefined', '2025-07-11 12:15', 111, '2025-08-14 14:07', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2316, 'TCN2316', '182', 'Navanitha Pugazhenthi', NULL, NULL, 'undefined', 'System OS issue', NULL, 'System issue', NULL, 'CHCSM0066', NULL, '', NULL, 'pnavanitha@chcgroup.in', NULL, '2025-07-11', 3, '254,undefined', '2025-07-11 14:47', 182, '2025-07-12 18:12', 'Navanitha Pugazhenthi', 'HWSM', NULL, '254', NULL), (2317, 'TCN2317', '493', 'Kaviya S', NULL, NULL, 'undefined', 'Mouse is not working', NULL, 'CHCSM0045- Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2025-07-12', 3, '253,undefined', '2025-07-12 09:12', 493, '2025-07-12 09:30', 'Kaviya S', 'HWSM', NULL, '253', NULL), (2318, 'TCN2318', '495', 'Abinaya M', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'Mouse issue-CHCSM0061', NULL, 'Mouse', NULL, '', NULL, 'mabinaya@chcgroup.in', NULL, '2025-07-12', 3, '253,undefined', '2025-07-12 09:38', 495, '2025-07-30 17:01', 'Abinaya M', 'HWSM', NULL, '253', NULL), (2319, 'TCN2319', '111', 'Adel Queen', NULL, NULL, 'undefined', 'System not power on', NULL, 'Seat No 44: system not power on', NULL, 'system', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-12', 3, '251,undefined', '2025-07-12 10:40', 111, '2025-08-14 14:08', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2320, 'TCN2320', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat no: 40', NULL, 'Auto Shutdown', NULL, 'CPU', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2025-07-12', 3, '251,undefined', '2025-07-12 10:52', 220, '2025-08-21 13:39', 'Sakthi Priya T', 'HWCH', NULL, '251', NULL), (2321, 'TCN2321', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat no: 34', NULL, 'Some Keys are not working', NULL, 'Keyboard', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2025-07-12', 4, '251,undefined', '2025-07-12 11:01', 220, '2025-08-21 13:23', 'S Kumar', 'HWCH', NULL, '251', NULL), (2322, 'TCN2322', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Auto shutdown', NULL, 'Seat No: 2 system shutdown automatically', NULL, 'CPU', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-12', 3, '251,undefined', '2025-07-12 11:01', 111, '2025-08-14 09:55', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2323, 'TCN2323', '111', 'Adel Queen', NULL, NULL, 'undefined', 'system not getting power on', NULL, 'Seat No: 07 system not getting power on', NULL, 'system', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-12', 3, '251,undefined', '2025-07-12 11:06', 111, '2025-08-14 14:07', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2324, 'TCN2324', '226', 'K Sumithra', NULL, NULL, 'undefined', 'Blue screen issue', NULL, 'Blue screen issue', NULL, 'Monitor', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2025-07-12', 3, '254,undefined', '2025-07-12 13:44', 226, '2025-07-12 18:14', 'K Sumithra', 'HWSM', NULL, '254', NULL), (2325, 'TCN2325', '225', 'Jamuna Rajendran', NULL, NULL, 'undefined', 'Headphone Need for QC Team ', NULL, 'Need Headphone for Cardiologs QC', NULL, 'Headphone', NULL, '', NULL, 'rjamuna@chcgroup.in', NULL, '2025-07-14', 3, '253,undefined', '2025-07-14 11:56', 225, '2025-07-28 15:00', 'Jamuna Rajendran', 'HWSM', NULL, '253', NULL), (2326, 'TCN2326', '156', 'Arthi R', NULL, NULL, 'undefined', 'CHCSM0042', NULL, 'Bluescreen issue', NULL, 'Monitor', NULL, '', NULL, 'rarthi@chcgroup.in', NULL, '2025-07-14', 4, '253,undefined', '2025-07-14 16:32', 156, '2025-07-29 11:47', 'Vivek N', 'HWSM', NULL, '253', NULL), (2327, 'TCN2327', '496', 'Varsha Kumaravel', NULL, NULL, 'undefined', 'Double clicking', NULL, 'mouse issue (CHCSM0066)', NULL, 'Mouse', NULL, '', NULL, 'kvarsha@chcgroup.in', NULL, '2025-07-15', 3, '253,undefined', '2025-07-15 23:32', 496, '2025-07-17 00:09', 'Varsha Kumaravel', 'HWSM', NULL, '253', NULL), (2328, 'TCN2328', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0050-Mouse Issue', NULL, 'Mouse double click', NULL, 'Mouse', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-07-16', 3, '253,undefined', '2025-07-16 15:13', 492, '2025-07-30 08:45', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2329, 'TCN2329', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0052-Mouse double click', NULL, 'Mouse double click', NULL, 'Mouse', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-07-16', 3, '253,undefined', '2025-07-16 15:17', 492, '2025-07-30 08:45', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2330, 'TCN2330', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat no: 78', NULL, 'Webcam line issue', NULL, 'Webcam', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2025-07-17', 3, '251,undefined', '2025-07-17 09:09', 220, '2025-07-17 09:30', 'Sakthi Priya T', 'HWCH', NULL, '251', NULL), (2331, 'TCN2331', '493', 'Kaviya S', NULL, NULL, 'undefined', 'Mouse is not working', NULL, 'CHCSM0045- Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2025-07-18', 3, '253,undefined', '2025-07-18 12:37', 493, '2025-07-30 09:13', 'Kaviya S', 'HWSM', NULL, '253', NULL), (2332, 'TCN2332', '201', 'Archana', NULL, NULL, 'undefined', 'network stucking -DMS ', NULL, 'Network is frequently stucking , kindly check towards it', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-07-18', 3, '253,undefined', '2025-07-18 12:58', 201, '2025-07-19 08:40', 'Archana', 'HWSM', NULL, '253', NULL), (2333, 'TCN2333', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'System slowness', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-07-19', 3, '253,undefined', '2025-07-19 05:22', 152, '2025-07-19 05:32', 'Nithya K', 'HWSM', NULL, '253', NULL), (2334, 'TCN2334', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0013', NULL, 'System not working ', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-07-21', 3, '254,undefined', '2025-07-21 13:00', 42, '2025-07-21 13:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '254', NULL), (2335, 'TCN2335', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM0028', NULL, 'System not working ', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-07-21', 3, '254,undefined', '2025-07-21 13:01', 42, '2025-07-21 13:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '254', NULL), (2336, 'TCN2336', '54', 'C Ganashree', NULL, NULL, 'undefined', 'System Restart', NULL, 'CHCSM0042 system restart', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2025-07-21', 3, '253,undefined', '2025-07-21 20:47', 54, '2025-07-22 03:17', 'C Ganashree', 'HWSM', NULL, '253', NULL), (2337, 'TCN2337', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0039', NULL, 'Typing Issue', NULL, 'Keyboard', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-07-22', 3, '253,undefined', '2025-07-22 01:56', 102, '2025-07-22 23:32', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2338, 'TCN2338', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-22', 3, '251,undefined', '2025-07-22 14:06', 111, '2025-07-24 12:33', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2339, 'TCN2339', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Slowness', NULL, 'facing slowness', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-07-22', 3, '253,undefined', '2025-07-22 15:43', 228, '2025-07-30 09:12', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2340, 'TCN2340', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0042', NULL, 'system shut down', NULL, 'Monitor', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-07-22', 3, '253,undefined', '2025-07-22 22:38', 102, '2025-07-22 23:32', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2341, 'TCN2341', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'System frequent automatic shutdown', NULL, 'System No-CHCSM0042 (System shutdown)', NULL, 'System shutdown', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2025-07-23', 3, '253,undefined', '2025-07-23 09:03', 232, '2025-07-24 09:31', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (2342, 'TCN2342', '115', 'Ackshaya R', NULL, NULL, 'undefined', 'Need snipping tool', NULL, 'Need snipping tool access to prepare PPT for CQT class', NULL, 'Desktop', NULL, '', NULL, 'rackshaya@chcgroup.in', NULL, '2025-07-23', 3, '251,undefined', '2025-07-23 09:49', 115, '2025-07-26 10:58', 'Ackshaya R', 'HWCH', NULL, '251', NULL), (2343, 'TCN2343', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Snipping tool issue', NULL, 'Need snipping tool access for PPT creating(CQT class)', NULL, 'Desktop', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2025-07-23', 3, '251,undefined', '2025-07-23 09:49', 218, '2025-07-26 12:04', 'P Divyabhavani', 'HWCH', NULL, '251', NULL), (2344, 'TCN2344', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-23', 3, '251,undefined', '2025-07-23 12:29', 111, '2025-07-24 12:33', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2345, 'TCN2345', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '103,', '2025-07-23 18:55', 241, '2025-07-25 11:51', 'Shalini Arumugam', 'HWSM', 'MSA', '103', NULL), (2346, 'TCN2346', '241', 'Shalini Arumugam', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 1, '556,', '2025-07-23 18:56', 241, '2025-07-23 18:56', 'Shalini Arumugam', 'HWSM', 'MSA', '556', NULL), (2347, 'TCN2347', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '560,', '2025-07-23 18:57', 241, '2025-07-29 19:07', 'Shalini Arumugam', 'HWSM', 'MSA', '560', NULL), (2348, 'TCN2348', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '63,', '2025-07-23 18:57', 241, '2025-07-29 19:07', 'Shalini Arumugam', 'HWSM', 'MSA', '63', NULL), (2349, 'TCN2349', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '508,', '2025-07-23 19:00', 241, '2025-08-09 17:46', 'Shalini Arumugam', 'HWSM', 'MSA', '508', NULL), (2350, 'TCN2350', '241', 'Shalini Arumugam', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 1, '23,', '2025-07-23 19:10', 241, '2025-07-23 19:10', 'Shalini Arumugam', 'HWCH', 'MSA', '23', NULL), (2351, 'TCN2351', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '47,', '2025-07-23 19:10', 241, '2025-07-24 13:24', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '47', NULL), (2352, 'TCN2352', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 4, '101,', '2025-07-23 19:11', 241, '2025-10-09 12:57', 'Faiyaz M', 'HWSM', 'EDU & QC', '101', NULL), (2353, 'TCN2353', '241', 'Shalini Arumugam', NULL, '24', NULL, '', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 1, '11,', '2025-07-23 19:13', 241, '2025-07-23 19:13', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '11', NULL), (2354, 'TCN2354', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '216,', '2025-07-23 19:13', 241, '2025-07-25 11:52', 'Shalini Arumugam', 'HWCH', 'EDU & QC', '216', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (2355, 'TCN2355', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '43,', '2025-07-23 19:14', 241, '2025-08-02 19:01', 'Shalini Arumugam', 'HWSM', 'EDU & QC', '43', NULL), (2356, 'TCN2356', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-23', 3, '538,', '2025-07-23 19:17', 241, '2025-08-13 14:07', 'Shalini Arumugam', 'HWCH', 'MSA', '538', NULL), (2357, 'TCN2357', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0011', NULL, 'system will automatically restart', NULL, '', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-07-23', 3, '253,undefined', '2025-07-23 21:26', 142, '2025-07-26 05:20', 'Sujithra Ravichandran', 'HWSM', NULL, '253', NULL), (2358, 'TCN2358', '241', 'Shalini Arumugam', NULL, '12', NULL, 'Missed Notification Alert', NULL, 'Kindly check and update the external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-24', 1, '530,', '2025-07-24 12:08', 241, '2025-07-24 12:08', 'Shalini Arumugam', 'HWCH', 'MSA', '530', NULL), (2359, 'TCN2359', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-24', 3, '251,undefined', '2025-07-24 12:31', 111, '2025-07-29 09:31', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2360, 'TCN2360', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-24', 3, '502,', '2025-07-24 19:25', 241, '2025-07-25 14:15', 'Shalini Arumugam', 'HWDL', 'MSA', '502', NULL), (2361, 'TCN2361', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-25', 3, '251,undefined', '2025-07-25 14:06', 111, '2025-07-29 09:32', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2362, 'TCN2362', '158', 'Anitha Purushothaman', NULL, NULL, 'undefined', 'CHCSM0045', NULL, 'Blue screen issue', NULL, 'Monitor', NULL, '', NULL, 'panitha@chcgroup.in', NULL, '2025-07-25', 3, '253,undefined', '2025-07-25 14:36', 158, '2025-07-29 11:38', 'Anitha Purushothaman', 'HWSM', NULL, '253', NULL), (2363, 'TCN2363', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '474,', '2025-07-25 19:07', 241, '2025-08-14 13:52', 'Shalini Arumugam', 'HWCH', 'MSA', '474', NULL), (2364, 'TCN2364', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '443,', '2025-07-25 19:09', 241, '2025-08-09 17:46', 'Shalini Arumugam', 'HWCH', 'MSA', '443', NULL), (2365, 'TCN2365', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '430,', '2025-07-25 19:11', 241, '2025-07-29 19:07', 'Shalini Arumugam', 'HWDL', 'MSA', '430', NULL), (2366, 'TCN2366', '241', 'Shalini Arumugam', NULL, '24', NULL, '', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 1, '549,', '2025-07-25 19:13', 241, '2025-07-25 19:13', 'Shalini Arumugam', 'HWSM', 'MSA', '549', NULL), (2367, 'TCN2367', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '547,', '2025-07-25 19:16', 241, '2025-08-01 19:11', 'Shalini Arumugam', 'HWSM', 'MSA', '547', NULL), (2368, 'TCN2368', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '524,', '2025-07-25 19:18', 241, '2025-08-01 19:11', 'Shalini Arumugam', 'HWSM', 'MSA', '524', NULL), (2369, 'TCN2369', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '514,', '2025-07-25 19:20', 241, '2025-08-02 19:01', 'Shalini Arumugam', 'HWSM', 'MSA', '514', NULL), (2370, 'TCN2370', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 5, '194,', '2025-07-25 19:34', 241, '2025-08-08 20:39', 'Shalini Arumugam', 'HWSM', 'MSA', '194', NULL), (2371, 'TCN2371', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of april month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '557,', '2025-07-25 19:40', 241, '2025-08-02 19:00', 'Shalini Arumugam', 'HWSM', 'MSA', '557', NULL), (2372, 'TCN2372', '241', 'Shalini Arumugam', NULL, '24', '42', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '509,42', '2025-07-25 20:23', 241, '2025-08-09 19:38', 'Shalini Arumugam', 'HWSM', 'MSA', '509', NULL), (2373, 'TCN2373', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '557,', '2025-07-25 20:23', 241, '2025-08-02 18:59', 'Shalini Arumugam', 'HWSM', 'MSA', '557', NULL), (2374, 'TCN2374', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '524,', '2025-07-25 20:24', 241, '2025-08-01 19:11', 'Shalini Arumugam', 'HWSM', 'MSA', '524', NULL), (2375, 'TCN2375', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '514,', '2025-07-25 20:24', 241, '2025-07-29 19:08', 'Shalini Arumugam', 'HWSM', 'MSA', '514', NULL), (2376, 'TCN2376', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '90,', '2025-07-25 20:24', 241, '2025-07-27 08:26', 'Shalini Arumugam', 'HWSM', 'MSA', '90', NULL), (2377, 'TCN2377', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '507,', '2025-07-25 20:26', 241, '2025-07-26 19:33', 'Shalini Arumugam', 'HWSM', 'MSA', '507', NULL), (2378, 'TCN2378', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '79,', '2025-07-25 20:26', 241, '2025-08-02 18:59', 'Shalini Arumugam', 'HWSM', 'MSA', '79', NULL), (2379, 'TCN2379', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '561,', '2025-07-25 20:27', 241, '2025-07-26 14:55', 'Shalini Arumugam', 'HWSM', 'MSA', '561', NULL), (2380, 'TCN2380', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '545,', '2025-07-25 20:28', 241, '2025-08-02 18:58', 'Shalini Arumugam', 'HWSM', 'MSA', '545', NULL), (2381, 'TCN2381', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '103,', '2025-07-25 20:28', 241, '2025-08-02 18:57', 'Shalini Arumugam', 'HWSM', 'MSA', '103', NULL), (2382, 'TCN2382', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '547,', '2025-07-25 20:29', 241, '2025-08-01 19:11', 'Shalini Arumugam', 'HWSM', 'MSA', '547', NULL), (2383, 'TCN2383', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '43,', '2025-07-25 20:29', 241, '2025-08-02 18:57', 'Shalini Arumugam', 'HWSM', 'MSA', '43', NULL), (2384, 'TCN2384', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '443,', '2025-07-25 20:30', 241, '2025-08-08 20:40', 'Shalini Arumugam', 'HWCH', 'MSA', '443', NULL), (2385, 'TCN2385', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '442,', '2025-07-25 20:31', 241, '2025-08-10 17:19', 'Shalini Arumugam', 'HWCH', 'MSA', '442', NULL), (2386, 'TCN2386', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '474,', '2025-07-25 20:31', 241, '2025-08-14 13:52', 'Shalini Arumugam', 'HWCH', 'MSA', '474', NULL), (2387, 'TCN2387', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '48,', '2025-07-25 20:31', 241, '2025-07-26 14:55', 'Shalini Arumugam', 'HWSM', 'MSA', '48', NULL), (2388, 'TCN2388', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of Maymonth', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-25', 3, '564,', '2025-07-25 20:32', 241, '2025-08-08 20:40', 'Shalini Arumugam', 'HWCH', 'MSA', '564', NULL), (2389, 'TCN2389', '48', 'Grisey E', NULL, NULL, 'undefined', 'chcsm0042 - System Issue', NULL, ' facing slowness and freeze the system while doing the scan.', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-07-26', 3, '253,undefined', '2025-07-26 03:50', 48, '2025-07-26 04:36', 'Grisey E', 'HWSM', NULL, '253', NULL), (2390, 'TCN2390', '241', 'Shalini Arumugam', NULL, '24', '', 'Missed Notification Alert', NULL, 'Kindly check and update the Missed Notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-07-26', 3, '554,', '2025-07-26 19:34', 241, '2025-07-27 08:25', 'Shalini Arumugam', 'HWSM', 'MSA', '554', NULL), (2391, 'TCN2391', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Snipping tool issue', NULL, 'Need snipping tool for client mail', NULL, 'snipping tool for the purpose of client mail', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-07-28', 3, '251,undefined', '2025-07-28 11:59', 111, '2025-07-29 11:00', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2392, 'TCN2392', '133', 'Chandirapandian Selvarasu', NULL, NULL, 'undefined', 'CHCSM0044', NULL, 'System not working ', NULL, 'Desktop', NULL, '', NULL, 'schandirapandian@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 11:50', 133, '2025-07-29 11:53', 'Chandirapandian Selvarasu', 'HWSM', NULL, '253', NULL), (2393, 'TCN2393', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'CHCSM0037', NULL, 'Bluescreen issue', NULL, 'Monitor', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 12:26', 145, '2025-07-29 13:58', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (2394, 'TCN2394', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0019', NULL, 'Blue Screen', NULL, 'Monitor', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 14:18', 104, '2025-07-30 13:56', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2395, 'TCN2395', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0019', NULL, 'Automatic Shut Down', NULL, 'Monitor', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 14:19', 104, '2025-07-30 13:56', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2396, 'TCN2396', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0019', NULL, 'Network Issue', NULL, 'Monitor', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 14:21', 104, '2025-07-30 13:56', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2397, 'TCN2397', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0031', NULL, 'Keyboard Issue', NULL, 'Keyboard', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 14:23', 104, '2025-07-30 13:56', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2398, 'TCN2398', '550', 'Bhavadharani K', NULL, NULL, 'undefined', 'system not getting', NULL, 'system auto shutdown - CHCSM0027', NULL, 'Desktop', NULL, '', NULL, 'kbhavadharani@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 18:20', 550, '2025-07-30 13:48', 'Bhavadharani K', 'HWSM', NULL, '253', NULL), (2399, 'TCN2399', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0057', NULL, 'Mouse is not Working Properly', NULL, 'Mouse', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-07-29', 3, '253,undefined', '2025-07-29 23:10', 102, '2025-07-29 23:25', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2400, 'TCN2400', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'couldn\'t login in to rediff mail account on google chrome', NULL, 'google chrome-Mail login issue', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-07-30', 3, '254,undefined', '2025-07-30 04:22', 152, '2025-07-30 04:23', 'Nithya K', 'HWSM', NULL, '254', NULL), (2401, 'TCN2401', '110', 'Preethi S', NULL, NULL, 'undefined', 'Slowness', NULL, 'Facing Intermittent slowness ', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-07-30', 3, '251,undefined', '2025-07-30 11:56', 110, '2025-08-04 10:59', 'Preethi S', 'HWCH', NULL, '251', NULL), (2402, 'TCN2402', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0038- Mouse double click', NULL, 'Mouse double click', NULL, 'Mouse', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-07-30', 3, '253,undefined', '2025-07-30 15:28', 492, '2025-08-02 08:48', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2403, 'TCN2403', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM007', NULL, 'Need Web Cam', NULL, 'Webcam', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-07-31', 3, '253,undefined', '2025-07-31 23:59', 159, '2025-08-13 00:35', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2404, 'TCN2404', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'loading issue', NULL, 'The strips takes time to load', NULL, 'Network', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-08-01', 3, '251,undefined', '2025-08-01 16:06', 121, '2025-08-01 18:27', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '251', NULL), (2405, 'TCN2405', '110', 'Preethi S', NULL, NULL, 'undefined', 'Slowness', NULL, 'Facing severe slowness since morning', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-08-02', 3, '251,undefined', '2025-08-02 10:19', 110, '2025-08-04 10:59', 'Preethi S', 'HWCH', NULL, '251', NULL), (2406, 'TCN2406', '194', 'Naveen R', NULL, NULL, 'undefined', 'CHCSM0040-System shutdown', NULL, 'System shutdown', NULL, 'System shutdown', NULL, '', NULL, 'rnaveen@chcgroup.in', NULL, '2025-08-02', 4, '253,undefined', '2025-08-02 17:27', 194, '2025-08-13 00:17', 'Vivek N', 'HWSM', NULL, '253', NULL), (2407, 'TCN2407', '241', 'Shalini Arumugam', NULL, '24', '', 'External Error Log', NULL, 'Kindly check and update the external errorlog of May month', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-02', 3, '226,', '2025-08-02 19:04', 241, '2025-08-10 17:19', 'Shalini Arumugam', 'HWSM', 'MSA', '226', NULL), (2408, 'TCN2408', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm008', NULL, 'wps issue', NULL, 'WPS', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2025-08-02', 3, '253,undefined', '2025-08-02 21:46', 463, '2025-08-02 21:46', 'Archana J', 'HWSM', NULL, '253', NULL), (2409, 'TCN2409', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'System Slowness needed to be resolved', NULL, 'System Slowness', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-04', 3, '253,undefined', '2025-08-04 22:46', 159, '2025-08-13 00:35', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2410, 'TCN2410', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0021', NULL, 'Blue Screen', NULL, 'Desktop', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-05', 3, '253,undefined', '2025-08-05 13:10', 104, '2025-08-05 17:45', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2411, 'TCN2411', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0005', NULL, 'AWS not opening', NULL, 'AWS', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-05', 3, '253,undefined', '2025-08-05 18:28', 104, '2025-08-05 19:37', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2412, 'TCN2412', '201', 'Archana', NULL, NULL, 'undefined', 'system no :44', NULL, 'system shut down and not working', NULL, 'system shut down', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2025-08-06', 3, '253,undefined', '2025-08-06 07:45', 201, '2025-08-06 08:24', 'Archana', 'HWSM', NULL, '253', NULL), (2413, 'TCN2413', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-08-07', 3, '251,undefined', '2025-08-07 12:12', 111, '2025-08-13 12:57', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2414, 'TCN2414', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Keyboard malfunction', NULL, 'System no. 59 is having keyboard malfunctioning ', NULL, 'Keyboard', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2025-08-08', 3, '255,undefined', '2025-08-08 08:55', 205, '2025-08-08 13:12', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (2415, 'TCN2415', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Keyboard malfunction', NULL, 'System no. 55 is having keyboard malfunction issue', NULL, 'Keyboard', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2025-08-08', 3, '255,undefined', '2025-08-08 10:13', 205, '2025-08-08 13:12', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (2416, 'TCN2416', '507', 'Liji M', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'System slowly working', NULL, 'Monitor', NULL, '', NULL, 'mliji@chcgroup.in', NULL, '2025-08-08', 4, '253,undefined', '2025-08-08 10:34', 507, '2025-08-23 09:30', 'Vivek N', 'HWSM', NULL, '253', NULL), (2417, 'TCN2417', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-08-08', 3, '251,undefined', '2025-08-08 15:38', 111, '2025-08-13 12:57', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2418, 'TCN2418', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'null', 'Full internet access', NULL, 'I request to provide full internet access to search websites regarding CCT', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2025-08-09', 3, '251,null', '2025-08-09 08:20', 243, '2025-08-10 11:49', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '251', NULL), (2419, 'TCN2419', '241', 'Shalini Arumugam', NULL, '24', NULL, 'Missed Notification Alert', NULL, 'Kindly check and update the external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-09', 1, '530,', '2025-08-09 17:41', 241, '2025-08-09 17:41', 'Shalini Arumugam', 'HWCH', 'MSA', '530', NULL), (2420, 'TCN2420', '241', 'Shalini Arumugam', NULL, '', '', 'External Error Log', NULL, 'Kindly check and update the external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-09', 3, '554,', '2025-08-09 17:42', 241, '2025-08-10 17:19', 'Shalini Arumugam', 'HWSM', 'MSA', '554', NULL), (2421, 'TCN2421', '241', 'Shalini Arumugam', NULL, '12', '', 'Missed Notification Alert', NULL, 'Kindly check and update the Missed Notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-09', 3, '442,', '2025-08-09 17:44', 241, '2025-08-10 17:19', 'Shalini Arumugam', 'HWCH', 'MSA', '442', NULL), (2422, 'TCN2422', '241', 'Shalini Arumugam', NULL, '12', '', 'External Error Log', NULL, 'Kindly check and update the Missed Notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-09', 3, '74,', '2025-08-09 17:45', 241, '2025-08-10 17:18', 'Shalini Arumugam', 'HWSM', 'MSA', '74', NULL), (2423, 'TCN2423', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm008', NULL, 'mouse not working well', NULL, 'Mouse', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2025-08-09', 3, '253,undefined', '2025-08-09 21:39', 463, '2025-08-10 03:39', 'Archana J', 'HWSM', NULL, '253', NULL), (2424, 'TCN2424', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM009', NULL, 'System Turned Off', NULL, 'Desktop', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-10', 3, '253,undefined', '2025-08-10 02:37', 159, '2025-08-10 04:27', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2425, 'TCN2425', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'System slowness', NULL, '', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-08-10', 3, '253,undefined', '2025-08-10 02:47', 142, '2025-08-10 03:39', 'Sujithra Ravichandran', 'HWSM', NULL, '253', NULL), (2426, 'TCN2426', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Double click issue(system no 36)', NULL, 'Mouse not working properly', NULL, 'Mouse', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2025-08-10', 3, '251,undefined', '2025-08-10 09:37', 218, '2025-08-10 10:48', 'P Divyabhavani', 'HWCH', NULL, '251', NULL), (2427, 'TCN2427', '54', 'C Ganashree', NULL, NULL, 'undefined', 'chcsm0029', NULL, 'Blue screen problem', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2025-08-10', 3, '253,undefined', '2025-08-10 12:11', 54, '2025-08-10 15:02', 'C Ganashree', 'HWSM', NULL, '253', NULL), (2428, 'TCN2428', '195', 'Selvagiri B', NULL, NULL, 'undefined', 'CHCSM0039-SYSTEM FREQUENT 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'253,undefined', '2025-08-12 02:39', 102, '2025-08-27 04:38', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2432, 'TCN2432', '517', 'J Sakthivel', NULL, NULL, 'undefined', 'CHCSM004', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'jsakthivel@chcgroup.in', NULL, '2025-08-12', 3, '253,undefined', '2025-08-12 11:27', 517, '2025-08-23 10:01', 'J Sakthivel', 'HWSM', NULL, '253', NULL), (2433, 'TCN2433', '110', 'Preethi S', NULL, NULL, 'undefined', 'Slowness', NULL, 'Facing slowness intermittently', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-08-12', 3, '251,undefined', '2025-08-12 14:20', 110, '2025-08-21 17:09', 'Preethi S', 'HWCH', NULL, '251', NULL), (2434, 'TCN2434', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Auto Shutdown', NULL, 'This system no CHCSM008 has Auto shutdown Issue', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2025-08-12', 3, '253,undefined', '2025-08-12 16:14', 70, '2025-08-13 13:29', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (2435, 'TCN2435', '85', 'Jeevitha', NULL, NULL, 'undefined', 'chcsm0060', NULL, 'KEYBOARD NOT WORKING', NULL, 'Keyboard', NULL, '', NULL, 'jeevitha@chcgroup.in', NULL, '2025-08-12', 3, '253,undefined', '2025-08-12 22:07', 85, '2025-08-12 22:12', 'Jeevitha', 'HWSM', NULL, '253', NULL), (2436, 'TCN2436', '55', 'Gokulkumar Mathu', NULL, NULL, 'undefined', 'system not working', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'mgokulkumar@chcgroup.in', NULL, '2025-08-12', 3, '253,undefined', '2025-08-12 23:23', 55, '2025-08-13 00:24', 'Gokulkumar Mathu', 'HWSM', NULL, '253', NULL), (2437, 'TCN2437', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'Fan Sound in CPU', NULL, 'CPU', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-13', 3, '253,undefined', '2025-08-13 07:40', 159, '2025-08-26 21:57', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2438, 'TCN2438', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software Stcuk Issue', NULL, 'In DL DMS all are facing software stuck issue, However Salem team is working fine', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2025-08-13', 3, '255,undefined', '2025-08-13 08:53', 205, '2025-08-13 10:46', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (2439, 'TCN2439', '110', 'Preethi S', NULL, NULL, 'undefined', 'Severe Slowness', NULL, 'Facing Severe slowness since morning', NULL, 'Network', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2025-08-13', 3, '251,undefined', '2025-08-13 11:31', 110, '2025-08-21 17:09', 'Preethi S', 'HWCH', NULL, '251', NULL), (2440, 'TCN2440', '111', 'Adel Queen', NULL, NULL, 'undefined', 'network disconnect intermittently', NULL, 'facing slowness in Seat : 20', NULL, 'Network', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-08-13', 3, '251,undefined', '2025-08-13 12:57', 111, '2025-09-03 13:48', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2441, 'TCN2441', '111', 'Adel Queen', NULL, NULL, 'undefined', 'network disconnect 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update external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-15', 3, '81,', '2025-08-15 13:29', 241, '2025-08-18 13:38', 'Shalini Arumugam', 'HWSM', 'MSA', '81', NULL), (2445, 'TCN2445', '462', 'Lakshmipriya A', NULL, NULL, 'undefined', 'system No: CHCSM0040', NULL, 'Blue screen issue', NULL, 'Desktop', NULL, '', NULL, 'alakshmipriya@chcgroup.in', NULL, '2025-08-15', 3, '253,undefined', '2025-08-15 15:54', 462, '2025-08-21 14:51', 'Lakshmipriya A', 'HWSM', NULL, '253', NULL), (2446, 'TCN2446', '181', 'Shuruthika', NULL, NULL, 'undefined', 'CHCSM0068', NULL, 'Network issue', NULL, 'Network', NULL, '', NULL, 'rshuruthika@chcgroup.in', NULL, '2025-08-16', 3, '253,undefined', '2025-08-16 12:27', 181, '2025-08-16 12:30', 'Shuruthika', 'HWSM', NULL, '253', NULL), (2447, 'TCN2447', '143', 'Surjith V', NULL, NULL, 'undefined', 'Training Room - Speaker ', NULL, 'A speaker is needed in the training room for training session ', NULL, 'Speaker ', NULL, '', NULL, 'vsurjith@chcgroup.in', NULL, '2025-08-16', 3, '253,undefined', '2025-08-16 12:32', 143, '2025-08-16 14:15', 'Surjith V', 'HWSM', NULL, '253', NULL), (2448, 'TCN2448', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click issue', NULL, 'Sys. 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'sadel@chcgroup.in', NULL, '2025-08-20', 3, '251,undefined', '2025-08-20 13:22', 111, '2025-08-20 17:48', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2455, 'TCN2455', '562', 'Kaviya V', NULL, NULL, 'undefined', 'CHCSM0063', NULL, 'mouse double click', NULL, 'Mouse', NULL, '', NULL, 'kaviyav@chcgroup.in', NULL, '2025-08-21', 3, '253,undefined', '2025-08-21 00:33', 562, '2025-08-21 01:51', 'Kaviya V', 'HWSM', NULL, '253', NULL), (2456, 'TCN2456', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Seat No.63 Mouse not working properly', NULL, 'double click and dragging issue', NULL, 'Mouse', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-08-21', 3, '251,undefined', '2025-08-21 09:21', 121, '2025-08-21 16:52', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '251', NULL), (2457, 'TCN2457', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Seat No.49 Mouse not working properly', NULL, 'double click and dragging issue', NULL, 'Mouse', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2025-08-21', 3, '251,undefined', '2025-08-21 09:21', 121, '2025-08-21 16:52', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '251', NULL), (2458, 'TCN2458', '141', 'Sivashankari R', NULL, NULL, 'undefined', 'Mouse Issue', NULL, ' System mouse has a right click issue while working', NULL, 'Mouse', NULL, '', NULL, 'rsivashankari@chcgroup.in', NULL, '2025-08-21', 3, '253,undefined', '2025-08-21 12:59', 141, '2025-08-23 14:41', 'Sivashankari R', 'HWSM', NULL, '253', NULL), (2459, 'TCN2459', '521', 'Hariharan', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'Right click not properly working', NULL, 'Mouse', NULL, '', NULL, 'shariharan@chcgroup.in', NULL, '2025-08-21', 4, '253,undefined', '2025-08-21 22:50', 521, '2025-08-21 22:59', 'Vivek N', 'HWSM', NULL, '253', NULL), (2460, 'TCN2460', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'System Slowness', NULL, 'System', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-22', 3, '254,undefined', '2025-08-22 01:39', 159, '2025-08-26 21:56', 'Dhanush C', 'HWSM', NULL, '254', NULL), (2461, 'TCN2461', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'Not switching on', NULL, 'Desktop', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-22', 3, '253,undefined', '2025-08-22 10:20', 104, '2025-08-22 11:08', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2462, 'TCN2462', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'Mouse right click issue(S.NO:CHCSM0076)', NULL, 'Mouse right click issue faced by kaviya ', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2025-08-22', 3, '253,undefined', '2025-08-22 13:24', 179, '2025-08-22 17:39', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (2463, 'TCN2463', '111', 'Adel Queen', NULL, NULL, 'undefined', 'network disconnect', NULL, 'Seat No:23 network disconnecting frequently', NULL, 'network disconnect', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-08-22', 3, '251,undefined', '2025-08-22 15:13', 111, '2025-09-03 13:49', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2464, 'TCN2464', '557', 'Manisha S', NULL, NULL, 'undefined', 'CHCSM0010 ', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'smanisha@chcgroup.in', NULL, '2025-08-23', 4, '253,undefined', '2025-08-23 09:20', 557, '2025-09-19 04:14', 'Vivek N', 'HWSM', NULL, '253', NULL), (2465, 'TCN2465', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click', NULL, 'CHCSM0019 and CHCSM0028 have mouse right click issue', NULL, 'Mouse', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-08-23', 3, '253,undefined', '2025-08-23 14:03', 228, '2025-08-29 16:35', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2466, 'TCN2466', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'Headphone not working', NULL, 'Headphone not working', NULL, 'Headphone', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-23', 3, '253,null', '2025-08-23 16:11', 241, '2025-08-24 08:21', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (2467, 'TCN2467', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-08-23', 3, '251,undefined', '2025-08-23 16:32', 111, '2025-09-03 13:50', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2468, 'TCN2468', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'CHCSM0012 - Keyboard issue', NULL, 'CHCSM0012 - Keyboard not working', NULL, 'Keyboard', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2025-08-23', 4, '253,undefined', '2025-08-23 23:39', 140, '2025-08-29 16:06', 'Vivek N', 'HWSM', NULL, '253', NULL), (2469, 'TCN2469', '241', 'Shalini Arumugam', NULL, '24', 'null', 'Missed Notification Alert', NULL, 'Kindly check and update the external missed notification', NULL, NULL, NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-24', 3, '42,null', '2025-08-24 08:19', 241, '2025-08-24 09:00', 'Shalini Arumugam', 'HWSM', 'MSA', '42', NULL), (2470, 'TCN2470', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'printer is not working', NULL, 'Printer is not working', NULL, 'printer', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-24', 3, '253,null', '2025-08-24 08:59', 241, '2025-08-30 17:18', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (2471, 'TCN2471', '466', 'Aarthi M', NULL, NULL, NULL, 'CHCSM002', NULL, 'system slow processing ', NULL, 'AWS', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-08-25', 1, '254,', '2025-08-25 02:27', 466, '2025-08-25 02:27', 'Aarthi M', 'HWSM', NULL, '254', NULL), (2472, 'TCN2472', '262', 'Ramya Agilan', NULL, NULL, 'undefined', 'Head phone issue', NULL, 'Kindly replace with new one', NULL, 'Headphone', NULL, '', NULL, 'ramyaagilan@chcgroup.in', NULL, '2025-08-26', 4, '251,undefined', '2025-08-26 16:14', 262, '2025-08-26 16:23', 'S Kumar', 'HWCH', NULL, '251', NULL), (2473, 'TCN2473', '466', 'Aarthi M', NULL, NULL, 'undefined', 'share not opening', NULL, 'CHCSM009 - unable to open the excel', NULL, 'Share(Excel)', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-08-26', 3, '254,undefined', '2025-08-26 21:25', 466, '2025-08-26 21:32', 'Aarthi M', 'HWSM', NULL, '254', NULL), (2474, 'TCN2474', '466', 'Aarthi M', NULL, NULL, 'undefined', 'system issue', NULL, 'CHCSM010 - system in recovery period for long period of time', NULL, 'Desktop', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-08-26', 3, '254,undefined', '2025-08-26 21:29', 466, '2025-08-26 23:21', 'Aarthi M', 'HWSM', NULL, '254', NULL), (2475, 'TCN2475', '466', 'Aarthi M', NULL, NULL, 'undefined', 'System issue', NULL, 'CHCS0010 - BLUE SCREEN ISSUE', NULL, 'Desktop', NULL, '', NULL, 'maarthi@chcgroup.in', NULL, '2025-08-26', 3, '253,undefined', '2025-08-26 21:57', 466, '2025-08-26 23:22', 'Aarthi M', 'HWSM', NULL, '253', NULL), (2476, 'TCN2476', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM002', NULL, 'Netwerk Issue and Network Slowness', NULL, 'Network', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-27', 3, '253,undefined', '2025-08-27 00:15', 159, '2025-08-27 00:24', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2477, 'TCN2477', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM002', NULL, 'System Issue and System Slowness', NULL, 'System', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-08-27', 3, '253,undefined', '2025-08-27 00:16', 159, '2025-08-27 00:25', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2478, 'TCN2478', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Cannot use system', NULL, 'Sys.No CHCSM0004 cannot access as it got auto-shutdown and shows some codes', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-08-27', 3, '253,undefined', '2025-08-27 17:58', 228, '2025-09-18 14:10', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2479, 'TCN2479', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click issue', NULL, 'CHCSM0019 Have mouse right click issue', NULL, 'Mouse', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 12:48', 228, '2025-10-16 12:29', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2480, 'TCN2480', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click issue', NULL, 'CHCSM0025 have right click issue', NULL, 'Mouse', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 12:50', 228, '2025-10-16 12:28', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2481, 'TCN2481', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0025', NULL, 'wps issue', NULL, 'WPS', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 12:52', 104, '2025-09-02 16:01', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2482, 'TCN2482', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0021', NULL, 'Enter button not working', NULL, 'Keyboard', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 13:39', 104, '2025-09-02 16:01', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2483, 'TCN2483', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0029', NULL, 'Enter button not working', NULL, 'Keyboard', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 13:40', 104, '2025-09-02 16:01', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2484, 'TCN2484', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0030 ', NULL, 'Enter button not working', NULL, 'Keyboard', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-08-28', 3, '253,undefined', '2025-08-28 13:40', 104, '2025-09-02 16:01', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2485, 'TCN2485', '145', 'Indhumathi ranjithkumar', NULL, NULL, 'undefined', 'CHCSM0037', NULL, 'Mouse frequently right clicking', NULL, 'Mouse', NULL, '', NULL, 'indhumathi@chcgroup.in', NULL, '2025-08-28', 5, '253,undefined', '2025-08-28 17:06', 145, '2025-10-08 13:49', 'Indhumathi ranjithkumar', 'HWSM', NULL, '253', NULL), (2486, 'TCN2486', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'System didn\'t work (CHCSM0070)', NULL, 'System didn\'t work', NULL, 'CPU', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2025-08-29', 3, '253,undefined', '2025-08-29 12:01', 179, '2025-08-29 12:16', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (2487, 'TCN2487', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'Couldnt use chrome', NULL, 'Couldnt use chrome', NULL, 'chrome', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2025-08-29', 3, '253,null', '2025-08-29 12:13', 241, '2025-08-30 17:17', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (2488, 'TCN2488', '227', 'R Malavika', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'CHCSM0042-Mouse right click issue', NULL, 'Mouse', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2025-08-30', 3, '253,undefined', '2025-08-30 09:41', 227, '2025-11-08 09:47', 'R Malavika', 'HWSM', NULL, '253', NULL), (2489, 'TCN2489', '198', 'Ishwath Roushan 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facing system issue while doing the scan because of auto Shutdown', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-08-31', 3, '253,undefined', '2025-08-31 03:48', 48, '2025-08-31 03:51', 'Grisey E', 'HWSM', NULL, '253', NULL), (2493, 'TCN2493', '178', 'Jeeva M', NULL, NULL, 'undefined', 'CHCSM0071', NULL, 'Unfortunately the spacebar has been broken', NULL, 'Keyboard', NULL, '', NULL, 'mjeeva@chcgroup.in', NULL, '2025-09-01', 3, '294,undefined', '2025-09-01 01:50', 178, '2025-09-01 01:54', 'Jeeva M', 'HWCH', NULL, '294', NULL), (2494, 'TCN2494', '174', 'Aslam Jalal', NULL, NULL, 'undefined', 'sign in issue -CHCSM0077', NULL, 'sign in issue', NULL, 'WPS', NULL, '', NULL, 'jaslam@chcgroup.in', NULL, '2025-09-01', 3, '294,undefined', '2025-09-01 03:47', 174, '2025-09-01 03:55', 'Aslam Jalal', 'HWCH', NULL, '294', NULL), (2495, 'TCN2495', '160', 'Saranya Periyasamy', NULL, NULL, 'undefined', 'chcsm0042', NULL, 'Teams loading and not opening', NULL, 'Desktop', NULL, '', NULL, 'saranyap@chcgroup.in', NULL, '2025-09-01', 3, '253,undefined', '2025-09-01 16:06', 160, '2025-09-01 16:11', 'Saranya Periyasamy', 'HWSM', NULL, '253', NULL), (2496, 'TCN2496', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Auto shut down', NULL, 'CHCSM0030 Cannot access system, not opening', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-09-02', 3, '253,undefined', '2025-09-02 11:13', 228, '2025-09-02 13:06', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2497, 'TCN2497', '246', 'Amit Yadav', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'C026- mouse having left issue', NULL, 'Mouse', NULL, '', NULL, 'yamit@chcgroup.in', NULL, '2025-09-02', 3, '255,undefined', '2025-09-02 11:40', 246, '2025-09-02 12:50', 'Amit Yadav', 'HWDL', NULL, '255', NULL), (2498, 'TCN2498', '233', 'R Kalpana', NULL, NULL, 'undefined', 'CHCSM0031', NULL, 'Need Headphone for MCOT', NULL, 'Headphone', NULL, '', NULL, 'rkalpana@chcgroup.in', NULL, '2025-09-02', 3, '253,undefined', '2025-09-02 12:21', 233, '2025-09-02 12:26', 'R Kalpana', 'HWSM', NULL, '253', NULL), (2499, 'TCN2499', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0012', NULL, 'Double Clicking', NULL, 'Mouse', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-09-02', 3, '253,undefined', '2025-09-02 16:00', 104, '2025-09-26 15:49', 'Karuppiah Sakthi C', 'HWSM', NULL, '253', NULL), (2500, 'TCN2500', '104', 'Karuppiah Sakthi C', NULL, NULL, 'undefined', 'CHCSM0024', NULL, 'Double Clicking', NULL, 'Mouse', NULL, '', NULL, 'ckaruppiah@chcgroup.in', NULL, '2025-09-02', 2, '253,undefined', '2025-09-02 16:02', 104, '2025-09-02 16:03', 'Vivek N', 'HWSM', NULL, '253', NULL), (2501, 'TCN2501', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM012', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-09-02', 3, '253,undefined', '2025-09-02 22:30', 159, '2025-09-19 23:45', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2502, 'TCN2502', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0023', NULL, 'System Not Working', NULL, 'Monitor', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-09-02', 3, '253,undefined', '2025-09-02 23:01', 102, '2025-09-17 04:19', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2503, 'TCN2503', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-09-03', 3, '251,undefined', '2025-09-03 10:19', 111, '2025-09-18 12:09', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2504, 'TCN2504', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Cannot use system', NULL, 'Sys.No CHCSM0037 Cannot access system as it shows some codes in desktop', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-09-04', 2, '253,undefined', '2025-09-04 15:01', 228, '2025-09-04 17:36', 'Vivek N', 'HWSM', NULL, '253', NULL), (2505, 'TCN2505', '214', 'Aruna P', NULL, NULL, 'undefined', 'system no:51', NULL, 'double click issue', NULL, 'Mouse', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2025-09-04', 3, '251,undefined', '2025-09-04 15:10', 214, '2025-10-08 09:20', 'Aruna P', 'HWCH', NULL, '251', NULL), (2506, 'TCN2506', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0038- WPS not work', NULL, 'WPS not work', NULL, 'WPS', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2025-09-05', 3, '253,undefined', '2025-09-05 15:53', 492, '2025-09-05 16:12', 'Nivetha D', 'HWSM', NULL, '253', NULL), (2507, 'TCN2507', '111', 'Adel Queen', NULL, NULL, 'undefined', 'facing severe slowness', NULL, 'facing severe slowness in all cardiologs system', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-09-06', 3, '251,undefined', '2025-09-06 09:05', 111, '2025-10-08 11:01', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2508, 'TCN2508', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM0029', NULL, 'WPS issues', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2025-09-07', 3, '253,undefined', '2025-09-07 14:41', 54, '2025-09-07 14:46', 'C Ganashree', 'HWSM', NULL, '253', NULL), (2509, 'TCN2509', '204', 'Karthikeyan Boopathi', NULL, NULL, 'undefined', 'CHCSM0052', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'karthikeyanb@chcgroup.in', NULL, '2025-09-08', 3, '253,undefined', '2025-09-08 10:05', 204, '2025-09-08 17:05', 'Karthikeyan Boopathi', 'HWSM', NULL, '253', NULL), (2510, 'TCN2510', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot use excel', NULL, 'CHCSM0029 and CHCSM0014 cannot use excel', NULL, 'WPS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-09-09', 3, '253,undefined', '2025-09-09 09:11', 228, '2025-09-09 17:46', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2511, 'TCN2511', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0012', NULL, 'Mouse right click', NULL, 'Mouse', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2025-09-09', 3, '253,undefined', '2025-09-09 22:23', 142, '2025-10-23 21:39', 'Sujithra Ravichandran', 'HWSM', NULL, '253', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (2512, 'TCN2512', '204', 'Karthikeyan Boopathi', NULL, NULL, 'undefined', 'CHCSM0048', NULL, 'System Not Working', NULL, 'system not working', NULL, '', NULL, 'karthikeyanb@chcgroup.in', NULL, '2025-09-10', 3, '253,undefined', '2025-09-10 08:39', 204, '2025-09-12 12:50', 'Karthikeyan Boopathi', 'HWSM', NULL, '253', NULL), (2513, 'TCN2513', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Meterbox Icon Missing from System', NULL, 'The Meterbox icon is not appearing on my system today. Please investigate and advise on the resolution.', NULL, 'HW meterBOX', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2025-09-10', 3, '255,undefined', '2025-09-10 08:48', 205, '2025-09-10 09:02', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (2514, 'TCN2514', '234', 'Sujata Gupta', NULL, NULL, 'undefined', 'System stuck', NULL, 'All systems are stucking and continuous facing slowness since morning.', NULL, 'Network', NULL, '', NULL, 'gsujata@chcgroup.in', NULL, '2025-09-10', 4, '255,undefined', '2025-09-10 10:28', 234, '2025-09-11 11:50', 'Sandeep Kumar Choudhary', 'HWDL', NULL, '255', NULL), (2515, 'TCN2515', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-09-10', 3, '251,undefined', '2025-09-10 11:55', 111, '2025-10-08 11:01', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2516, 'TCN2516', '43', 'Nithya Tirunavukarasu', NULL, NULL, 'undefined', 'CHCSM0034', NULL, 'WPS sign in', NULL, 'WPS', NULL, '', NULL, 'tnithya@chcgroup.in', NULL, '2025-09-10', 3, '253,undefined', '2025-09-10 12:22', 43, '2025-09-10 19:02', 'Nithya Tirunavukarasu', 'HWSM', NULL, '253', NULL), (2517, 'TCN2517', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM006', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-09-12', 3, '253,undefined', '2025-09-12 09:15', 159, '2025-09-16 22:33', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2518, 'TCN2518', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness', NULL, 'slowness in cardiologs all syetem', NULL, 'slowness', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2025-09-12', 3, '251,undefined', '2025-09-12 09:16', 111, '2025-10-08 11:01', 'Adel Queen', 'HWCH', NULL, '251', NULL), (2519, 'TCN2519', '159', 'Dhanush C', NULL, NULL, 'undefined', 'Fan Issue', NULL, 'Fan and AC not working', NULL, 'Fan and AC', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-09-12', 3, '253,undefined', '2025-09-12 09:26', 159, '2025-09-16 22:33', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2520, 'TCN2520', '159', 'Dhanush C', NULL, NULL, 'undefined', 'CHCSM012', NULL, 'Mouse Issue(Right Clicking)', NULL, 'Mouse', NULL, '', NULL, 'cdhanush@chcgroup.in', NULL, '2025-09-12', 3, '253,undefined', '2025-09-12 09:27', 159, '2025-09-19 01:29', 'Dhanush C', 'HWSM', NULL, '253', NULL), (2521, 'TCN2521', '127', 'Rinisha R', NULL, NULL, 'undefined', 'System Slowness', NULL, 'Stucking Issue', NULL, 'System Slowness', NULL, '', NULL, 'rrinisha@chcgroup.in', NULL, '2025-09-12', 4, '251,undefined', '2025-09-12 09:33', 127, '2025-10-02 15:22', 'S Kumar', 'HWCH', NULL, '251', NULL), (2522, 'TCN2522', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click issue', NULL, 'CHCSM0004 have mouse right click issue', NULL, 'Mouse', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-09-12', 3, '253,undefined', '2025-09-12 12:59', 228, '2025-10-16 12:28', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2523, 'TCN2523', '136', 'Yamuna R', NULL, NULL, 'undefined', 'chcsm006', NULL, 'system issue', NULL, 'Monitor', NULL, '', NULL, 'ryamuna@chcgroup.in', NULL, '2025-09-12', 3, '253,undefined', '2025-09-12 21:55', 136, '2025-09-16 23:28', 'Yamuna R', 'HWSM', NULL, '253', NULL), (2524, 'TCN2524', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'CHCSM006', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2025-09-13', 3, '253,undefined', '2025-09-13 13:39', 42, '2025-09-18 14:06', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (2525, 'TCN2525', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Auto shut down', NULL, 'CHCSM0025 cannot use the system as it got autoshutdown', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2025-09-16', 3, '253,undefined', '2025-09-16 08:21', 228, '2025-09-18 14:08', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (2526, 'TCN2526', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'system & AWS slowness', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2025-09-16', 3, '253,undefined', '2025-09-16 22:02', 152, '2025-09-16 23:01', 'Nithya K', 'HWSM', NULL, '253', NULL), (2527, 'TCN2527', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0050 - Network Issue', NULL, 'As i facing Network issue while doing the scan .', NULL, 'Network', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2025-09-16', 3, '253,undefined', '2025-09-16 22:51', 48, '2025-09-16 22:58', 'Grisey E', 'HWSM', NULL, '253', NULL), (2528, 'TCN2528', '102', 'Sumanraj M', NULL, NULL, 'undefined', 'CHCSM0056', NULL, 'system Slow & need to update WPS', NULL, 'Monitor', NULL, '', NULL, 'msumanraj@chcgroup.in', NULL, '2025-09-17', 3, '253,undefined', '2025-09-17 04:18', 102, '2025-09-17 04:45', 'Sumanraj M', 'HWSM', NULL, '253', NULL), (2529, 'TCN2529', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Right click issue', NULL, 'CHCSM0002 have mouse right 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'CHCSM0028', NULL, 'WPS update', NULL, 'WPS', NULL, '', NULL, 'nselvakumar@chcgroup.in', NULL, '2025-12-05', 3, '743,undefined', '2025-12-05 01:01', 518, '2025-12-05 01:39', 'Selvakumar Nallusamy', 'HWSM', NULL, '743', NULL), (2872, 'TCN2872', '637', 'Dharshshini D', NULL, NULL, 'undefined', 'Keyboard not working', NULL, 'CHCSM0057-Keyboard not working', NULL, 'Keyboard', NULL, '0', NULL, 'ddharshshini@chcgroup.in', NULL, '2025-12-06', 4, '253,undefined', '2025-12-06 11:26', 637, '2025-12-06 11:52', 'Vivek N', 'HWSM', NULL, '253', NULL); -- -------------------------------------------------------- -- -- Table structure for table `users` -- CREATE TABLE `users` ( `id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `employee_id` varchar(255) NOT NULL, `user_name` varchar(255) NOT NULL, `udob` varchar(255) NOT NULL, `dept_id` varchar(255) NOT NULL, `location_id` varchar(255) NOT NULL, `email` varchar(255) NOT NULL, `password` varchar(255) NOT NULL, `mobile` int(12) DEFAULT 0, `role` varchar(255) NOT NULL, `notes` varchar(1000) DEFAULT NULL, `status` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp(), `created_by` datetime NOT NULL DEFAULT current_timestamp(), `updated_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `users` -- INSERT INTO `users` (`id`, `user_id`, `employee_id`, `user_name`, `udob`, `dept_id`, `location_id`, `email`, `password`, `mobile`, `role`, `notes`, `status`, `created_at`, `created_by`, `updated_at`) VALUES (5, 1, '111', 'admin', '', '222', '002', 'admin@gmail.com', '123456', 0, '1', 'admin', 'Decline', '2024-03-14 00:00:00', '0000-00-00 00:00:00', '2024-03-14 00:00:00'), (133, 2, 'CHC0620', 'Gayathri M', '27-01-1997', 'HW0CE7', 'HWCH', 'gayathri@chcgroup.in', '0620', 0, '5', '', 'Active', '2024-06-20 08:17:29', '0000-00-00 00:00:00', '2024-06-20 08:17:29'), (134, 3, 'CHC1535', 'Sham V', '19-06-2002', 'HW00M1', 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24, 'CHC1625', 'Kapila R', '20-06-2001', 'HW00M1', 'HWCH', 'rkapila@chcgroup.in', 'Kapi#2012', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (156, 25, 'CHC1624', 'Sakthivel Muthukumar S', '24-04-2002', 'HW00M1', 'HWCH', 'smsakthivel@chcgroup.in', 'SV162702@', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (157, 26, 'CHC1657', 'Yohesh O J', '15-02-2003', 'HW00M1', 'HWCH', 'jyohesh@chcgroup.in', 'Batman@07', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (158, 27, 'CHC1658', 'Vignesh Gandhi R', '02-10-2001', 'HW00M1', 'HWCH', 'grvignesh@chcgroup.in', 'ajukuttyma', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (159, 28, 'CHC1674', 'Prasath S', '26-12-2002', 'HW00M1', 'HWCH', 'prasaths@chcgroup.in', 'rohit4533', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (160, 29, 'CHC1734', 'S Monika', '01-11-2002', 'HW00M1', 'HWCH', 'monikas@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (161, 30, 'CHC1737', 'Kiruthikaa S', '01-03-2003', 'HW00M1', 'HWCH', 'kiruthikaa@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (162, 31, 'CHC1753', 'Sathiya Priya B', '16-08-2001', 'HW00M1', 'HWCH', 'bsathiya@chcgroup.in', 'Aat@1825', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (163, 32, 'CHC1749', 'Jayasakthi Jayakannan', '01-12-2002', 'HW00M1', 'HWCH', 'jjayasathi@chgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (164, 33, 'CHC1755', 'Keerthana Soundararaj', '21-05-2003', 'HW00M1', 'HWCH', 'srkeerthana@chcgroup.in', '2101', NULL, '6', NULL, 'Decline', '2024-06-21 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NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (170, 39, 'CHC1787', 'Krishnaveni Ganesan', '14-02-2002', 'HW00M1', 'HWCH', 'gkrishnaveni@chcgroup.in', 'Veni@1402', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (171, 40, 'CHC1788', 'Kiruthika Raja', '30-08-2002', 'HW00M1', 'HWCH', 'rkiruthika@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (172, 41, 'CHC0867', 'Gowsalya Elumalai', '19-09-1997', 'HW00M1', 'HWCH', 'gowsalya@chcgroup.in', '2387', 0, '7', '', 'Decline', '2024-08-08 00:00:00', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (173, 42, 'CHC1025', 'Deeparubini Palaniappan', '23-03-2000', 'HW00M1', 'HWSM', 'pdeeparubini@chcgroup.in', 'Deepa@1910', NULL, '7', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (174, 43, 'CHC1033', 'Nithya Tirunavukarasu', '26-06-1999', 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'HWCH', 'tdhivya@chcgroup.in', 'Saran@99', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (345, 214, 'CHC1016', 'Aruna P', '09-05-1999', 'HW0MP5', 'HWCH', 'paruna@chcgroup.in', 'Arun@1999', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (346, 215, 'CHC1431', 'Keerthana S', '18-01-2000', 'HW0MP5', 'HWCH', 'keerthanas@chcgroup.in', 'Keeri@1828', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (347, 216, 'CHC0831', 'R Nithyasri', '21-05-1998', 'HW0CQ6', 'HWCH', 'rnithysri@chcgroup.in', 'Nithyasri@07', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (348, 217, 'CHC0988', 'D Srinathi', '31-03-1999', 'HW0CQ6', 'HWCH', 'dsrinathi@chcgroup.in', 'Abicute@31', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (349, 218, 'CHC0989', 'P Divyabhavani', 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(354, 223, 'CHC0818', 'Divya R', '15-03-1998', 'HW0CQ6', 'HWSM', 'rdivya@chcgroup.in', 'Diya@1598', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (355, 224, 'CHC0841', 'Nivedha N', '09-04-1998', 'HW0CQ6', 'HWSM', 'nnevidha@chcgroup.in', 'Nivee88.', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (356, 225, 'CHC1048', 'Jamuna Rajendran', '08-05-2000', 'HW0CQ6', 'HWSM', 'rjamuna@chcgroup.in', 'Jamu@123', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (357, 226, 'CHC1063', 'K Sumithra', '28-09-1999', 'HW0CQ6', 'HWSM', 'ksumithra@chcgroup.in', 'Sumi@2802', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (358, 227, 'CHC1090', 'R Malavika', '14-10-2001', 'HW0CQ6', 'HWSM', 'rmalavika@chcgroup.in', 'Mm.33333', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (359, 228, 'CHC1101', 'Abilisha Mohankumar', '11-03-2000', 'HW0CQ6', 'HWSM', 'mabilisha@chcgroup.in', 'Abi@1117', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (360, 229, 'CHC1224', 'Priyanka', '13-05-2000', 'HW0CQ6', 'HWSM', 'spriyankas@chcgroup.in', 'Sheron@143', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (361, 230, 'CHC1278', 'Tamilselvan S', '22-05-2001', 'HW0CQ6', 'HWSM', 'stamilselvan@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (362, 231, 'CHC1337', 'C Lalitha', '14-06-1993', 'HW0CQ6', 'HWSM', 'Lalithachinnavar@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (363, 232, 'CHC1347', 'Aruna Madhaiyan', '02-07-2001', 'HW0CQ6', 'HWSM', 'maruna@chcgroup.in', 'Arun@2001', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (364, 233, 'CHC1286', 'R Kalpana', '25-01-2001', 'HW0CQ6', 'HWSM', 'rkalpana@chcgroup.in', 'Kalpu@25', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (365, 234, 'CHC0432', 'Sujata Gupta', '21-02-1994', 'HW0CQ6', 'HWDL', 'gsujata@chcgroup.in', 'Spring@2024', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (366, 235, 'CHC0484', 'Deepshikha Jaiswal', '10-02-1990', 'HW0CQ6', 'HWDL', 'jdeepshikha@chcgroup.in', 'Deep@0210', NULL, '7', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (367, 236, 'CHC1158', 'Vidhi Sharma', '23-03-1993', 'HW0CQ6', 'HWDL', 'svidhii@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (368, 237, 'CHC1171', 'Aakash Kumar', '10-06-1999', 'HW0CQ6', 'HWDL', 'kaakash@chcgroup.in', 'Akash@123', NULL, '6', NULL, 'Active', 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'123456', NULL, '7', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (374, 243, 'CHC0806', 'Khamrudeen Jalaludeen', '22-06-1997', 'HW0CO8', 'HWCH', 'jkhamrudeen@chcgroup.in', 'Kham@0806', NULL, '5', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (375, 244, 'CHC0934', 'J Suvarna', '23-01-1999', 'HW0CO8', 'HWCH', 'jsuvarna@chcgroup.in', 'ys2324', NULL, '5', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (376, 245, 'CHC0932', 'C Balayogan', '10-09-1999', 'HW0CO8', 'HWSM', 'cbalayogan@chcgroup.in', '123456', NULL, '7', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (377, 246, 'CHC0401', 'Amit Yadav', '03-08-1990', 'HW0CO8', 'HWDL', 'yamit@chcgroup.in', 'Chuza@619', NULL, '7', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'); INSERT INTO `users` (`id`, `user_id`, `employee_id`, `user_name`, `udob`, `dept_id`, `location_id`, `email`, `password`, `mobile`, `role`, `notes`, `status`, `created_at`, `created_by`, `updated_at`) VALUES (378, 247, 'CHC1119', 'Vini Malhotra', '14-11-1989', 'HW0CO8', 'HWDL', 'vinim@chcgroup.in', 'Mi@292403', NULL, '5', NULL, 'Active', '2024-06-21 20:09:21', '0000-00-00 00:00:00', '2024-06-21 20:09:21'), (379, 248, 'CHC1687', 'S Prabakaran', '30-03-1973', 'HW0IT9', 'HWCH', 'prabakaran@chcgroup.in', 'IThelpdesk@321', NULL, '2', NULL, 'Active', '2024-06-21 20:09:21', '0000-00-00 00:00:00', '2024-06-21 20:09:21'), (380, 249, 'CHC1704', 'M Sivaguru', '24-12-1989', 'HW0IT9', 'HWCH', 'msivaguru@chcgroup.in', 'Health@2024', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:21', '0000-00-00 00:00:00', '2024-06-21 20:09:21'), (381, 250, 'CHC1741', 'C Kuralarasan', '26-08-1999', 'HW0IT9', 'HWCH', 'ckuralarasan@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:21', '0000-00-00 00:00:00', '2024-06-21 20:09:21'), (382, 251, 'CHC1742', 'S Kumar', 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'19-11-2002', 'MSA', 'HWCH', 'sabinayasri@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (478, 478, 'CHC1849', 'Liji Mol Arockia Raj', '27-08-2002', 'MSA', 'HWCH', 'rlijimol@chcgroup.in', 'Abi@2718', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (479, 479, 'CHC1850', 'Harriesh Beulah M', '17-06-2003', 'MSA', 'HWCH', 'mharriesh@chcgroup.in', 'Harriesh@1722', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (480, 480, 'CHC1851', 'Bhuvaneshwari B', '30-08-2003', 'MSA', 'HWCH', 'bhuvaneshwarib@chcgroup.in', 'Mabalu@896', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (481, 481, 'CHC1852', 'Vigneshwaran G', '28-06-2003', 'MSA', 'HWCH', 'gvigneshwaran@chcgroup.in', 'Vicky@5521', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (482, 482, 'CHC1853', 'Nivetha', '10-10-2002', 'MSA', 'HWCH', 'nivethaselvam@chcgroup.in', 'Spsvg@1021', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (483, 483, 'CHC1854', 'Sujetha K V', '16-02-2002', 'MSA', 'HWCH', 'vsujetha@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (484, 484, 'CHC1855', 'Indirakumar L', '01-01-2003', 'MSA', 'HWCH', 'lindirakumar@chcgroup.in', 'Indira@2003', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (485, 485, 'CHC1856', 'Harsha Achuthanandam', '13-02-2003', 'MSA', 'HWCH', 'aharsha@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (486, 486, 'CHC1857', 'Aswin Prasath A', '09-09-2002', 'MSA', 'HWCH', 'aaswin@chcgroup.in', 'Aswi@025J', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (487, 487, 'CHC1858', 'Sowndharya M', '07-07-2003', 'MSA', 'HWCH', 'msowndharya@chcgropup.in', '123456', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (488, 488, 'CHC1859', 'Vishali Kanagarajan', '21-08-2003', 'MSA', 'HWCH', 'kvishali@chcgroup.in', '123456', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (489, 489, 'CHC1860', 'Hema P', '05-03-2003', 'MSA', 'HWCH', 'phema@chcgroup.in', 'Kirupa@05', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (490, 490, 'CHC1861', 'Ruth Angel', '11-02-2002', 'MSA', 'HWCH', 'aruth@chcgroup.in', '110202@Ruth', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (491, 491, 'CHC1862', 'Chanthini Ramesh', '23-04-2003', 'MSA', 'HWCH', 'rchanthini@chcgroup.in', 'Chan@2304', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (492, 492, 'CHC1863', 'Nivetha D', '12-05-2003', 'DMS', 'HWSM', 'dnivetha@chcgroup.in', 'Nivi@1211', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (493, 493, 'CHC1864', 'Kaviya S', '16-01-2003', 'DMS', 'HWSM', 'kaviyas@chcgroup.in', 'Kavi@2003', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (494, 494, 'CHC1865', 'Suganthya N', '26-04-2003', 'Zyw', 'HWSM', 'nsuganthya@chcgroup.in', 'Suga@3078', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (495, 495, 'CHC1866', 'Abinaya M', '03-05-2003', 'DMS', 'HWSM', 'mabinaya@chcgroup.in', 'Abarna@01', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (496, 496, 'CHC1867', 'Varsha Kumaravel', '19-08-2003', 'Zyw', 'HWSM', 'kvarsha@chcgroup.in', 'Dhanu@10', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (497, 497, 'CHC1868', 'Monikha Murugesan', '11-05-2003', 'Zyw', 'HWSM', 'mmonikha@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (498, 498, 'CHC1869', 'Deepak V', '01-10-2002', 'Zyw', 'HWSM', 'vdeepak@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (499, 499, 'CHC1870', 'Leena Rao', '15-09-2003', 'MSA', 'HWDL', 'rleena@chcgroup.in', 'Cherry@09', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (500, 500, 'CHC1871', 'Drishti Bisht', '09-02-2002', 'MSA', 'HWDL', 'bdrishti@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (501, 501, 'CHC1872', 'Honey Kumari', '11-11-2003', 'MSA', 'HWDL', 'khoney@chcgroup.in', 'MonHon@12345', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', 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'shariharan@chcgroup.in', 'H@ri2710', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (522, 522, 'CHC1894', 'Selvakumar Matheshwaran', '01-08-2002', 'MSA', 'HWSM', 'mselvakumar@chcgroup.in', 'Iamsk182.', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (523, 523, 'CHC1895', 'Sanjay Govindaraj', '12-12-2002', 'MSA', 'HWSM', 'gsanjay@chcgroup.in', 'Sago1209.', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (524, 524, 'CHC1896', 'Mohammed Sulthan A', '11-01-2003', 'MSA', 'HWSM', 'msulthan@chcgroup.in', 'Iamms2145.', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (525, 525, 'CHC1897', 'Surya Nivash Thiruganasampantham', '14-04-2003', 'MSA', 'HWSM', 'tsurya@chcgroup.in', 'Deepam@144', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (526, 526, 'CHC1898', 'A R Shifana', '10-01-2003', 'TAM', 'HWCH', 'arshifana@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (527, 527, 'CHC1904', 'Jayasurya Sivanandam', '24-05-1997', 'Pharmacy', 'HWCH', 'jayasuryas@chcgroup.in', '123456', NULL, '7', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (528, 528, 'CHC1906', 'Aruni', '13-03-2003', 'MSA', 'HWCH', 'paruni@chcgroup.in', 'Aruni@2003', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (529, 529, 'CHC1907', 'Shalini Vijayakanth', '12-12-2002', 'MSA', 'HWCH', 'vshalini@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (530, 530, 'CHC1908', 'Ezhilarasi Ezhumalai', '19-01-2001', 'MSA', 'HWCH', 'eezhilarasi@chcgroup.in', 'Ezhil@26', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (531, 531, 'CHC1909', 'Heerarashmi', '14-03-2003', 'MSA', 'HWCH', 'mheerarashmi@chcgroup.in', 'Dencymaria@5', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (532, 532, 'CHC1910', 'Megavarshini G A', '16-09-2001', 'MSA', 'HWCH', 'amegavarshini@chcgroup', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (533, 533, 'CHC1911', 'Bindhiya Palanivel', '01-04-2003', 'MSA', 'HWCH', 'pbindhiya@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (534, 534, 'CHC1912', 'Aarthi K', '26-11-2002', 'MSA', 'HWCH', 'kaarthi@chcgroup.in', 'Aarthi@2611', NULL, '6', NULL, 'Decline', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (535, 535, 'CHC1913', 'Rayappan', '06-11-2003', 'MSA', 'HWCH', 'grayappan@chcgroup.in', 'Obirin@0208', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 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'Leee@444', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (616, 601, 'CHC2012', 'Gautam Kanojia', '2003-11-02', 'Acc. & Admin', 'HWDL', 'kgautam@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (617, 602, 'CHC2013', 'Abinaya B', '2002-08-10', 'Cardio - JP', 'HWCH', 'babinaya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (618, 603, 'CHC2014', 'Latha A', '2003-07-21', 'Cardio - JP', 'HWCH', 'alatha@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (619, 604, 'CHC2015', 'Nandhini D', '2003-06-05', 'Cardio - JP', 'HWCH', 'dnandhini@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (621, 606, 'CHC2023', 'Arya Tyagi', '2005-06-29', 'MSA', 'HWDL', 'tarya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (622, 607, 'CHC2024', 'Riya Tyagi', '2005-05-08', 'MSA', 'HWDL', 'triya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (626, 611, 'CHC2034', 'Deepakraj Ramasamy', '2003-12-29', 'MSA', 'HWSM', 'pdeepakraj@chcgroup.in', 'Deepak@9345', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (627, 612, 'CHC2035', 'Vigneshwaran Mahadevan', '2004-07-09', 'DMS', 'HWSM', 'mvigneshwaran@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (628, 613, 'CHC2038', 'Sushant Shekhar', '2004-08-30', 'MSA', 'HWSM', 'ssushant@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (629, 614, 'CHC2039', 'Raushan Kumar', '2003-02-27', 'MSA', 'HWDL', 'kraushan@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (630, 615, 'CHC2040', 'Md Adil', '2002-05-03', 'MSA', 'HWDL', 'madil@chcgroup.in', 'Ajmal8146@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (631, 616, 'CHC2041', 'Aarju Ali', '2002-05-12', 'MSA', 'HWDL', 'aaarju@chcgroup.in', 'Aarjuali@41', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (632, 617, 'CHC2042', 'Mantu Kumar', '1998-02-02', 'MSA', 'HWDL', 'kmantu@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (633, 618, 'CHC2043', 'Naveena K', '2003-06-13', 'DMS', 'HWSM', 'knaveena@chcgroup.in', 'Navee@10', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (634, 619, 'CHC2044', 'Rajagowri Shanthkumar', '2002-01-05', 'MSA', 'HWSM', 'srajagowri@chcgroup.in', 'Healthwatch@321', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (635, 620, 'CHC2045', 'Shivani Kumari', '2004-02-10', 'MSA', 'HWDL', 'kshivani@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (636, 621, 'CHC2046', 'Nandhiswari K', '2004-07-23', 'MSA', 'HWSM', 'knandhiswari@chcgroup.in', 'Nila@2004', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'); INSERT INTO `users` (`id`, `user_id`, `employee_id`, `user_name`, `udob`, `dept_id`, `location_id`, `email`, `password`, `mobile`, `role`, `notes`, `status`, `created_at`, `created_by`, `updated_at`) VALUES (637, 622, 'CHC2047', 'Archana Veeramuthu', '2004-07-08', 'Cardio', 'HWSM', 'varchana@chcgroup.in', 'Archu00@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (638, 623, 'CHC2048', 'Sangavi Sengottaiyan', '2003-07-12', 'Cardio', 'HWSM', 'ssangavi@chcgroup.in', 'Sandy@008', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (639, 624, 'CHC2050', 'Dharshana N M', '2003-10-26', 'MSA', 'HWSM', 'mdharshana@chcgroup.in', 'Shana@2003', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (640, 625, 'CHC2051', 'Nivetha M', '2004-07-20', 'MSA', 'HWSM', 'mnivetha@chcgroup.in', 'Nivetha@0120', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (641, 626, 'CHC2053', 'Madhumitha T', '2004-03-06', 'MSA', 'HWSM', 'tmadhumitha@chcgroup.in', 'Madhu@53', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (642, 627, 'CHC2057', 'Kaviya S', '2004-09-05', 'MSA', 'HWSM', 'kaviyaselvarasu@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (643, 628, 'CHC2064', 'Shruti', '2004-11-08', 'Cardio', 'HWDL', 'rshruti@chcgroup.in', 'Cardiologs@03', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (644, 629, 'CHC2066', 'Soniya Bisht', '2004-08-02', 'Acc. & Admin', 'HWDL', 'bsoniya@chcgroup.in', 'Soni.2807', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (645, 630, 'CHC2078', 'Nikita', '2002-07-22', 'TAM', 'HWDL', 'rnikita@chcgroup.in', 'Nikita@2207', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (646, 631, 'CHC2080', 'Indira Shidhu P', '1993-05-20', 'TAM', 'HWCH', 'pindirashidhu@chcgroup.in', '123456', 0, '5', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (647, 632, 'CHC2081', 'Sakthi Prakash E', '2003-07-21', 'IT', 'HWCH', 'esakthiprakash@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (648, 633, 'CHC2096', 'M Harinisree', '2003-11-16', 'DMS', 'HWSM', 'mharinisree@chcgroup.in', 'Harini@chc16', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (649, 634, 'CHC2097', 'F Imrana Khatoon', '2002-06-05', 'DMS', 'HWSM', 'kfimrana@chcgroup.in', 'Imrana#0506', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (650, 635, 'CHC2098', 'Sharmila M', '2004-09-14', 'DMS', 'HWSM', 'harmila@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (651, 636, 'CHC2099', 'Deepitha', '2004-12-18', 'DMS', 'HWSM', 'ndeepitha@chcgroup.in', 'Deepi@18', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (652, 637, 'CHC2100', 'Dharshshini D', '2003-12-14', 'DMS', 'HWSM', 'ddharshshini@chcgroup.in', 'Dharshshini@25', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (653, 638, 'CHC2101', 'Priyadharisini B', '2003-10-23', 'MSA', 'HWSM', 'bpriyadharisini@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (654, 639, 'CHC2102', 'Kowsika Selvam', '2003-11-15', 'MSA', 'HWSM', 'skowsika@chcgroup.in', '123456', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (655, 640, 'CHC2103', 'P Thamaraiselvi', '2004-09-06', 'MSA', 'HWSM', 'pthamaraiselvi@chcgroup.in', 'Thamarai@2004', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (656, 641, 'CHC2104', 'Shalini Matheswaran', '2003-12-01', 'MSA', 'HWSM', 'halini@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (657, 642, 'CHC2105', 'Jeevarathina P', '2004-01-22', 'MSA', 'HWSM', 'pjeevarathina@chcgroup.in', 'Jeeva@2004', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (658, 643, 'CHC2106', 'Deepika N', '2003-12-02', 'MSA', 'HWSM', 'ndeepika@chcgroup.in', 'Ndeepika@2402', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (659, 644, 'CHC2107', 'Kowsalya Sivakumar', '2003-05-08', 'MSA', 'HWSM', 'skowsalya@chcgroup.in', 'Kowsi07@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (660, 645, 'CHC2108', 'Kaviya P', '2004-03-28', 'MSA', 'HWSM', 'pkaviya@chcgroup.in', 'Kavisa@2004', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (661, 646, 'CHC2110', 'C T Pavithra', '2004-01-20', 'MSA', 'HWSM', 'ctpavithra@chcgroup.in', 'Healthwatch@12', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (662, 647, 'CHC2111', 'Chanthruba Chinnathambi', '2004-06-11', 'MSA', 'HWSM', 'cchanthruba@chcgroup.in', 'Healthwatch@12', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (663, 648, 'CHC2113', 'Balaji K P', '2004-08-19', 'MSA', 'HWSM', 'pkbalaji@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (664, 649, 'CHC2114', 'Bala Uthandi', '2004-09-17', 'MSA', 'HWSM', 'ubala@chcgroup.in', '123456', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (665, 650, 'CHC2115', 'Poovarasi R', '2004-12-07', 'MSA', 'HWCH', 'rpoovarasi@chcgroup.in', '123456', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (666, 651, 'CHC2116', 'A N Sivakumaar', '1976-11-08', 'BD', 'HWBL', 'ansiva@chcgroup.in', '123456', 0, '5', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (667, 652, 'CHC2118', 'Sathish Kumar S', '2004-09-08', 'Cardio', 'HWCH', 'sksathish@chcgroup.in', '123456', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (668, 653, 'CHC2119', 'Mahalakshmi H', '2003-09-25', 'Cardio', 'HWCH', 'hmahalakshmi@chcgroup.in', 'Maha@4975', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (669, 654, 'CHC2122', 'Subhalakshmi N', '2002-05-11', 'Acc. & Admin', 'HWCH', 'nsubhalakshmi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (670, 655, 'CHC2123', 'Bharathkumar K', '2001-05-03', 'TAM', 'HWSM', 'kbharathkumar@chcgroup.in', 'Bharath@123', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (671, 656, 'CHC2128', 'Ramya M', '2000-07-10', 'MSA', 'HWCH', 'ramyamathi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (672, 657, 'CHC2133', 'Varsha Sharma', '2001-04-07', 'TAM', 'HWDL', 'varshasharma@chcgroup.in', 'Kavita123@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (673, 658, 'CHC2134', 'Jayasri J', '2003-04-03', 'DMS', 'HWSM', 'jjayasri@chcgroup.in', 'Jagadeesh@2003', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (674, 659, 'CHC2135', 'Priya M', '2004-05-10', 'Cardio', 'HWSM', 'mpriya@chcgroup.in', 'Mpriya2004@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (675, 660, 'CHC2136', 'G Inbathamizhan', '2003-12-08', 'Cardio', 'HWSM', 'ginbatamizhan@chcgroup.in', '123456', 0, '6', NULL, 'Decline', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (676, 661, 'CHC2137', 'Logamanimegalai V', '2004-01-18', 'Cardio', 'HWSM', 'vlogamanimegalai@chcgroup.in', 'Mani@2618', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (677, 662, 'CHC2138', 'Lingasri S', '2004-02-26', 'Cardio', 'HWSM', 'slingasri@chcgroup.in', 'Sri@1111', 0, '6', NULL, 'Active', '2025-10-09 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'2025-10-09 13:03:58', '2025-10-09 13:03:58'), (683, 668, 'CHC2144', 'Jayapriya M', '2004-02-25', 'Cardio', 'HWSM', 'mjayapriya@chcgroup.in', 'Jayapriyam2502@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (684, 669, 'CHC2145', 'Sangeetha Sekar', '2003-02-09', 'Cardio', 'HWSM', 'ssangeetha@chcgroup.in', 'Sangee1585@', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (685, 670, 'CHC2146', 'Varsha S', '2004-07-13', 'Cardio', 'HWSM', 'varshashanmugam@chcgroup.in', 'Varsha@2146', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (686, 671, 'CHC2147', 'Swetha B', '2003-09-10', 'DMS', 'HWSM', 'bswetha@chcgroup.in', 'Swe@3351', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (687, 672, 'CHC2149', 'Kaviya K', '2003-03-18', 'Zyw', 'HWSM', 'kkaviya@chcgroup.in', 'Jothi@27', 0, '6', NULL, 'Active', '2025-10-09 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'2003-12-19', 'MSA', 'HWSM', 'mkarthiswaran@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-09 13:03:58', '2025-10-09 13:03:58', '2025-10-09 13:03:58'), (748, 733, 'CHC2241', 'Sakthipriya P', '2004-04-08', 'Cardio - JP', 'HWCH', 'psakthipriya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (749, 734, 'CHC2242', 'Sakthi M', '2003-12-30', 'Cardio - JP', 'HWCH', 'msakthi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (750, 735, 'CHC2243', 'Sowmiya S', '2003-10-04', 'Cardiac Cloud', 'HWCH', 'ssowmiya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (751, 736, 'CHC2244', 'Dharani', '2004-01-02', 'Cardio - JP', 'HWCH', 'gdharani@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (752, 737, 'CHC2245', 'Gopika Shree G', '2004-01-23', 'Cardiac Cloud', 'HWCH', 'ggopika@chcgroup.in', 'Luna@2318', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (753, 738, 'CHC2246', 'Pushpapreethi S', '2003-10-29', 'Cardio - JP', 'HWCH', 'spushpapreethi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (754, 739, 'CHC2247', 'Steni G', '2003-03-26', 'Cardio - JP', 'HWCH', 'gsteni@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (755, 740, 'CHC2249', 'Sachin Yadav', '2003-05-16', 'Cardio', 'HWDL', 'ysachin@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (756, 741, 'CHC2250', 'Ashish Gupta', '2003-10-03', 'Zyw', 'HWDL', 'gashish@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (757, 742, 'CHC2251', 'Pragati Nigam', '2003-08-06', 'Cardio', 'HWDL', 'npragati@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-10-27 06:37:44', '2025-10-27 06:37:44', '2025-10-27 06:37:44'), (758, 743, 'CHC0992', 'Azhagesan', '1991-04-09', 'IT', 'HWSM', 'sazhagesan@chcgroup.in', '123456', 0, '3', NULL, 'Active', '2025-10-27 07:54:54', '2025-10-27 07:54:54', '2025-10-27 07:54:54'), (759, 744, 'CHC2253', 'Suresh V', '2005-03-13', 'Cardio - JP', 'HWSM', 'vsuresh@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (760, 745, 'CHC2254', 'Suriya.A.M', '2002-03-16', 'Cardio - JP', 'HWSM', 'amsuriya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (761, 746, 'CHC2255', 'Vaishnavi Venkadachalam', '2005-04-12', 'Cardio - JP', 'HWSM', 'vvaishnavi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (762, 747, 'CHC2256', 'Nithya Subramani', '2005-10-08', 'Zyw', 'HWSM', 'snithya@chcgroup.in', 'Nithya@123', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (763, 748, 'CHC2257', 'Nageshwari S', '2004-02-14', 'MSA', 'HWSM', 'snageshwari@chcgroup.in', 'Welcome2025!', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (764, 749, 'CHC2258', 'Dhanusiya K', '2002-10-18', 'Cardio - JP', 'HWSM', 'kdhanusiya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (765, 750, 'CHC2259', 'Dhevatharshini R', '2001-10-18', 'Zyw', 'HWSM', 'rdhevatharshini@chcgroup.in', 'Dheva18102001@', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (766, 751, 'CHC2260', 'Sowmiya Venkatachalam', '2004-04-21', 'Cardio - JP', 'HWSM', 'sowmiyavenkatachalam@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (767, 752, 'CHC2261', 'Divyabharathi R', '2003-06-05', 'Zyw', 'HWSM', 'divyabharathir@chcgroup.in', 'Dbraja@56', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (768, 753, 'CHC2262', 'Neelavathi Rajavelu', '2004-01-02', 'MSA', 'HWSM', 'rneelavathi@chcgroup.in', 'Rneela770@', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (769, 754, 'CHC2263', 'Avanthika Chinnathambi', '2003-06-07', 'MSA', 'HWSM', 'cavanthika@chcgroup.in', 'Avanthi@27', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (770, 755, 'CHC2267', 'Prem R', '2003-08-22', 'Cardio', 'HWCH', 'rprem@chcgruop.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (771, 756, 'CHC2268', 'Udhaya', '2004-02-01', 'Cardio', 'HWCH', 'sudhaya@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (772, 757, 'CHC2270', 'Thirisha G', '2004-07-31', 'Domst', 'HWCH', 'gthirisha@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (773, 758, 'CHC2274', 'Meenakshi Balamurugan', '2002-11-24', 'MSA', 'HWCH', 'bmeenakshi@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (774, 759, 'CHC2275', 'Varrsha Senthilvelan', '2004-06-16', 'MSA', 'HWCH', 'svarrsha@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (775, 760, 'CHC2278', 'Parul', '2000-01-26', 'Acc. & Admin', 'HWDL', 'aparul@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'), (776, 761, 'CHC2279', 'Nandhini U', '1999-05-15', 'Acc. & Admin', 'HWDL', 'unandhini@chcgroup.in', '123456', 0, '6', NULL, 'Active', '2025-11-13 12:38:03', '2025-11-13 12:38:03', '2025-11-13 12:38:03'); -- -------------------------------------------------------- -- -- Table structure for table `user_roles` -- CREATE TABLE `user_roles` ( `role_id` int(11) NOT NULL, `role_name` varchar(200) NOT NULL, `role_access` varchar(200) NOT NULL, `role_resources` text NOT NULL, `created_at` varchar(200) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci; -- -- Dumping data for table `user_roles` -- INSERT INTO `user_roles` (`role_id`, `role_name`, `role_access`, `role_resources`, `created_at`) VALUES (1, 'Super Admin', 'Custom Menu Access', '', '2019-09-27'), (2, 'Administrator', 'Custom Menu Access', '', ''), (3, 'Troubleshooter', 'Custom Menu Access', '', '2019-10-01'), (5, 'Manager', 'Custom Menu Access', '', ''), (6, 'Frontliner', 'Custom Menu Access', '', ''), (7, 'Superviser', 'Custom Menu Access', '', '2024-03-08'); -- -- Indexes for dumped tables -- -- -- Indexes for table `branch` -- ALTER TABLE `branch` ADD PRIMARY KEY (`branch_id`); -- -- Indexes for table `comments` -- ALTER TABLE `comments` ADD PRIMARY KEY (`comment_id`); -- -- Indexes for table `customer_details` -- ALTER TABLE `customer_details` ADD PRIMARY KEY (`id`); -- -- Indexes for table `department` -- ALTER TABLE `department` ADD PRIMARY KEY (`id`); -- -- Indexes for table `description` -- ALTER TABLE `description` ADD PRIMARY KEY (`id`); -- -- Indexes for table `device` -- ALTER TABLE `device` ADD PRIMARY KEY (`id`); -- -- Indexes for table `location` -- ALTER TABLE `location` ADD PRIMARY KEY (`id`); -- -- Indexes for table `status` -- ALTER TABLE `status` ADD PRIMARY KEY (`status_id`); -- -- Indexes for table `subject` -- ALTER TABLE `subject` ADD PRIMARY KEY (`id`); -- -- Indexes for table `techstatus` -- ALTER TABLE `techstatus` ADD PRIMARY KEY (`id`); -- -- Indexes for table `ticket` -- ALTER TABLE `ticket` ADD PRIMARY KEY (`ticket_id`); -- -- Indexes for table `users` -- ALTER TABLE `users` ADD PRIMARY KEY (`id`); -- -- Indexes for table `user_roles` -- ALTER TABLE `user_roles` ADD PRIMARY KEY (`role_id`); -- -- AUTO_INCREMENT for dumped tables -- -- -- AUTO_INCREMENT for table `branch` -- ALTER TABLE `branch` MODIFY `branch_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=13; -- -- AUTO_INCREMENT for table `comments` -- ALTER TABLE `comments` MODIFY `comment_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=3260; -- -- AUTO_INCREMENT for table `customer_details` -- ALTER TABLE `customer_details` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `department` -- ALTER TABLE `department` MODIFY `id` int(255) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=37; -- -- AUTO_INCREMENT for table `description` -- ALTER TABLE `description` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6; -- -- AUTO_INCREMENT for table `device` -- ALTER TABLE `device` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=28; -- -- AUTO_INCREMENT for table `location` -- ALTER TABLE `location` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=16; -- -- AUTO_INCREMENT for table `status` -- ALTER TABLE `status` MODIFY `status_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=8; -- -- AUTO_INCREMENT for table `subject` -- ALTER TABLE `subject` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11; -- -- AUTO_INCREMENT for table `techstatus` -- ALTER TABLE `techstatus` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=14; -- -- AUTO_INCREMENT for table `ticket` -- ALTER TABLE `ticket` MODIFY `ticket_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2873; -- -- AUTO_INCREMENT for table `users` -- ALTER TABLE `users` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=777; -- -- AUTO_INCREMENT for table `user_roles` -- ALTER TABLE `user_roles` MODIFY `role_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=10; -- -- Database: `phpmyadmin` -- CREATE DATABASE IF NOT EXISTS `phpmyadmin` DEFAULT CHARACTER SET utf8 COLLATE utf8_bin; USE `phpmyadmin`; -- -------------------------------------------------------- -- -- Table structure for table `pma__bookmark` -- CREATE TABLE `pma__bookmark` ( `id` int(10) UNSIGNED NOT NULL, `dbase` varchar(255) NOT NULL DEFAULT '', `user` varchar(255) NOT NULL DEFAULT '', `label` varchar(255) CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL DEFAULT '', `query` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Bookmarks'; -- -------------------------------------------------------- -- -- Table structure for table `pma__central_columns` -- CREATE TABLE `pma__central_columns` ( `db_name` varchar(64) NOT NULL, `col_name` varchar(64) NOT NULL, `col_type` varchar(64) NOT NULL, `col_length` text DEFAULT NULL, `col_collation` varchar(64) NOT NULL, `col_isNull` tinyint(1) NOT NULL, `col_extra` varchar(255) DEFAULT '', `col_default` text DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Central list of columns'; -- -------------------------------------------------------- -- -- Table structure for table `pma__column_info` -- CREATE TABLE `pma__column_info` ( `id` int(5) UNSIGNED NOT NULL, `db_name` varchar(64) NOT NULL DEFAULT '', `table_name` varchar(64) NOT NULL DEFAULT '', `column_name` varchar(64) NOT NULL DEFAULT '', `comment` varchar(255) CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL DEFAULT '', `mimetype` varchar(255) CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL DEFAULT '', `transformation` varchar(255) NOT NULL DEFAULT '', `transformation_options` varchar(255) NOT NULL DEFAULT '', `input_transformation` varchar(255) NOT NULL DEFAULT '', `input_transformation_options` varchar(255) NOT NULL DEFAULT '' ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Column information for phpMyAdmin'; -- -------------------------------------------------------- -- -- Table structure for table `pma__designer_settings` -- CREATE TABLE `pma__designer_settings` ( `username` varchar(64) NOT NULL, `settings_data` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Settings related to Designer'; -- -------------------------------------------------------- -- -- Table structure for table `pma__export_templates` -- CREATE TABLE `pma__export_templates` ( `id` int(5) UNSIGNED NOT NULL, `username` varchar(64) NOT NULL, `export_type` varchar(10) NOT NULL, `template_name` varchar(64) NOT NULL, `template_data` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Saved export templates'; -- -------------------------------------------------------- -- -- Table structure for table `pma__favorite` -- CREATE TABLE `pma__favorite` ( `username` varchar(64) NOT NULL, `tables` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Favorite tables'; -- -------------------------------------------------------- -- -- Table structure for table `pma__history` -- CREATE TABLE `pma__history` ( `id` bigint(20) UNSIGNED NOT NULL, `username` varchar(64) NOT NULL DEFAULT '', `db` varchar(64) NOT NULL DEFAULT '', `table` varchar(64) NOT NULL DEFAULT '', `timevalue` timestamp NOT NULL DEFAULT current_timestamp(), `sqlquery` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='SQL history for phpMyAdmin'; -- -------------------------------------------------------- -- -- Table structure for table `pma__navigationhiding` -- CREATE TABLE `pma__navigationhiding` ( `username` varchar(64) NOT NULL, `item_name` varchar(64) NOT NULL, `item_type` varchar(64) NOT NULL, `db_name` varchar(64) NOT NULL, `table_name` varchar(64) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Hidden items of navigation tree'; -- -------------------------------------------------------- -- -- Table structure for table `pma__pdf_pages` -- CREATE TABLE `pma__pdf_pages` ( `db_name` varchar(64) NOT NULL DEFAULT '', `page_nr` int(10) UNSIGNED NOT NULL, `page_descr` varchar(50) CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL DEFAULT '' ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='PDF relation pages for phpMyAdmin'; -- -------------------------------------------------------- -- -- Table structure for table `pma__recent` -- CREATE TABLE `pma__recent` ( `username` varchar(64) NOT NULL, `tables` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Recently accessed tables'; -- -- Dumping data for table `pma__recent` -- INSERT INTO `pma__recent` (`username`, `tables`) VALUES ('root', '[{\"db\":\"rma\",\"table\":\"rmas\"},{\"db\":\"rma\",\"table\":\"migrations\"},{\"db\":\"health-watchbackup\",\"table\":\"users\"},{\"db\":\"health-watchbackup\",\"table\":\"ticket\"},{\"db\":\"health-watchbackup\",\"table\":\"user_roles\"},{\"db\":\"rma\",\"table\":\"sessions\"},{\"db\":\"rma\",\"table\":\"users\"},{\"db\":\"tms\",\"table\":\"ticket\"},{\"db\":\"tms\",\"table\":\"users\"},{\"db\":\"tms\",\"table\":\"user_roles\"}]'); -- -------------------------------------------------------- -- -- Table structure for table `pma__relation` -- CREATE TABLE `pma__relation` ( `master_db` varchar(64) NOT NULL DEFAULT '', `master_table` varchar(64) NOT NULL DEFAULT '', `master_field` varchar(64) NOT NULL DEFAULT '', `foreign_db` varchar(64) NOT NULL DEFAULT '', `foreign_table` varchar(64) NOT NULL DEFAULT '', `foreign_field` varchar(64) NOT NULL DEFAULT '' ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Relation table'; -- -------------------------------------------------------- -- -- Table structure for table `pma__savedsearches` -- CREATE TABLE `pma__savedsearches` ( `id` int(5) UNSIGNED NOT NULL, `username` varchar(64) NOT NULL DEFAULT '', `db_name` varchar(64) NOT NULL DEFAULT '', `search_name` varchar(64) NOT NULL DEFAULT '', `search_data` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Saved searches'; -- -------------------------------------------------------- -- -- Table structure for table `pma__table_coords` -- CREATE TABLE `pma__table_coords` ( `db_name` varchar(64) NOT NULL DEFAULT '', `table_name` varchar(64) NOT NULL DEFAULT '', `pdf_page_number` int(11) NOT NULL DEFAULT 0, `x` float UNSIGNED NOT NULL DEFAULT 0, `y` float UNSIGNED NOT NULL DEFAULT 0 ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Table coordinates for phpMyAdmin PDF output'; -- -------------------------------------------------------- -- -- Table structure for table `pma__table_info` -- CREATE TABLE `pma__table_info` ( `db_name` varchar(64) NOT NULL DEFAULT '', `table_name` varchar(64) NOT NULL DEFAULT '', `display_field` varchar(64) NOT NULL DEFAULT '' ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Table information for phpMyAdmin'; -- -------------------------------------------------------- -- -- Table structure for table `pma__table_uiprefs` -- CREATE TABLE `pma__table_uiprefs` ( `username` varchar(64) NOT NULL, `db_name` varchar(64) NOT NULL, `table_name` varchar(64) NOT NULL, `prefs` text NOT NULL, `last_update` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Tables'' UI preferences'; -- -- Dumping data for table `pma__table_uiprefs` -- INSERT INTO `pma__table_uiprefs` (`username`, `db_name`, `table_name`, `prefs`, `last_update`) VALUES ('root', 'tms', 'ticket', '{\"sorted_col\":\"`ticket`.`name` ASC\"}', '2025-12-06 07:29:12'); -- -------------------------------------------------------- -- -- Table structure for table `pma__tracking` -- CREATE TABLE `pma__tracking` ( `db_name` varchar(64) NOT NULL, `table_name` varchar(64) NOT NULL, `version` int(10) UNSIGNED NOT NULL, `date_created` datetime NOT NULL, `date_updated` datetime NOT NULL, `schema_snapshot` text NOT NULL, `schema_sql` text DEFAULT NULL, `data_sql` longtext DEFAULT NULL, `tracking` set('UPDATE','REPLACE','INSERT','DELETE','TRUNCATE','CREATE DATABASE','ALTER DATABASE','DROP DATABASE','CREATE TABLE','ALTER TABLE','RENAME TABLE','DROP TABLE','CREATE INDEX','DROP INDEX','CREATE VIEW','ALTER VIEW','DROP VIEW') DEFAULT NULL, `tracking_active` int(1) UNSIGNED NOT NULL DEFAULT 1 ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Database changes tracking for phpMyAdmin'; -- -------------------------------------------------------- -- -- Table structure for table `pma__userconfig` -- CREATE TABLE `pma__userconfig` ( `username` varchar(64) NOT NULL, `timevalue` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(), `config_data` text NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='User preferences storage for phpMyAdmin'; -- -- Dumping data for table `pma__userconfig` -- INSERT INTO `pma__userconfig` (`username`, `timevalue`, `config_data`) VALUES ('root', '2025-12-11 06:28:10', '{\"Console\\/Mode\":\"collapse\",\"lang\":\"en_GB\"}'); -- -------------------------------------------------------- -- -- Table structure for table `pma__usergroups` -- CREATE TABLE `pma__usergroups` ( `usergroup` varchar(64) NOT NULL, `tab` varchar(64) NOT NULL, `allowed` enum('Y','N') NOT NULL DEFAULT 'N' ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='User groups with configured menu items'; -- -------------------------------------------------------- -- -- Table structure for table `pma__users` -- CREATE TABLE `pma__users` ( `username` varchar(64) NOT NULL, `usergroup` varchar(64) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Users and their assignments to user groups'; -- -- Indexes for dumped tables -- -- -- Indexes for table `pma__bookmark` -- ALTER TABLE `pma__bookmark` ADD PRIMARY KEY (`id`); -- -- Indexes for table `pma__central_columns` -- ALTER TABLE `pma__central_columns` ADD PRIMARY KEY (`db_name`,`col_name`); -- -- Indexes for table `pma__column_info` -- ALTER TABLE `pma__column_info` ADD PRIMARY KEY (`id`), ADD UNIQUE KEY `db_name` (`db_name`,`table_name`,`column_name`); -- -- Indexes for table `pma__designer_settings` -- ALTER TABLE `pma__designer_settings` ADD PRIMARY KEY (`username`); -- -- Indexes for table `pma__export_templates` -- ALTER TABLE `pma__export_templates` ADD PRIMARY KEY (`id`), ADD UNIQUE KEY `u_user_type_template` (`username`,`export_type`,`template_name`); -- -- Indexes for table `pma__favorite` -- ALTER TABLE `pma__favorite` ADD PRIMARY KEY (`username`); -- -- Indexes for table `pma__history` -- ALTER TABLE `pma__history` ADD PRIMARY KEY (`id`), ADD KEY `username` (`username`,`db`,`table`,`timevalue`); -- -- Indexes for table `pma__navigationhiding` -- ALTER TABLE `pma__navigationhiding` ADD PRIMARY KEY (`username`,`item_name`,`item_type`,`db_name`,`table_name`); -- -- Indexes for table `pma__pdf_pages` -- ALTER TABLE `pma__pdf_pages` ADD PRIMARY KEY (`page_nr`), ADD KEY `db_name` (`db_name`); -- -- Indexes for table `pma__recent` -- ALTER TABLE `pma__recent` ADD PRIMARY KEY (`username`); -- -- Indexes for table `pma__relation` -- ALTER TABLE `pma__relation` ADD PRIMARY KEY (`master_db`,`master_table`,`master_field`), ADD KEY `foreign_field` (`foreign_db`,`foreign_table`); -- -- Indexes for table `pma__savedsearches` -- ALTER TABLE `pma__savedsearches` ADD PRIMARY KEY (`id`), ADD UNIQUE KEY `u_savedsearches_username_dbname` (`username`,`db_name`,`search_name`); -- -- Indexes for table `pma__table_coords` -- ALTER TABLE `pma__table_coords` ADD PRIMARY KEY (`db_name`,`table_name`,`pdf_page_number`); -- -- Indexes for table `pma__table_info` -- ALTER TABLE `pma__table_info` ADD PRIMARY KEY (`db_name`,`table_name`); -- -- Indexes for table `pma__table_uiprefs` -- ALTER TABLE `pma__table_uiprefs` ADD PRIMARY KEY (`username`,`db_name`,`table_name`); -- -- Indexes for table `pma__tracking` -- ALTER TABLE `pma__tracking` ADD PRIMARY KEY (`db_name`,`table_name`,`version`); -- -- Indexes for table `pma__userconfig` -- ALTER TABLE `pma__userconfig` ADD PRIMARY KEY (`username`); -- -- Indexes for table `pma__usergroups` -- ALTER TABLE `pma__usergroups` ADD PRIMARY KEY (`usergroup`,`tab`,`allowed`); -- -- Indexes for table `pma__users` -- ALTER TABLE `pma__users` ADD PRIMARY KEY (`username`,`usergroup`); -- -- AUTO_INCREMENT for dumped tables -- -- -- AUTO_INCREMENT for table `pma__bookmark` -- ALTER TABLE `pma__bookmark` MODIFY `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `pma__column_info` -- ALTER TABLE `pma__column_info` MODIFY `id` int(5) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `pma__export_templates` -- ALTER TABLE `pma__export_templates` MODIFY `id` int(5) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `pma__history` -- ALTER TABLE `pma__history` MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `pma__pdf_pages` -- ALTER TABLE `pma__pdf_pages` MODIFY `page_nr` int(10) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `pma__savedsearches` -- ALTER TABLE `pma__savedsearches` MODIFY `id` int(5) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- Database: `rma` -- CREATE DATABASE IF NOT EXISTS `rma` DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci; USE `rma`; -- -------------------------------------------------------- -- -- Table structure for table `cache` -- CREATE TABLE `cache` ( `key` varchar(255) NOT NULL, `value` mediumtext NOT NULL, `expiration` int(11) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `cache_locks` -- CREATE TABLE `cache_locks` ( `key` varchar(255) NOT NULL, `owner` varchar(255) NOT NULL, `expiration` int(11) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `failed_jobs` -- CREATE TABLE `failed_jobs` ( `id` bigint(20) UNSIGNED NOT NULL, `uuid` varchar(255) NOT NULL, `connection` text NOT NULL, `queue` text NOT NULL, `payload` longtext NOT NULL, `exception` longtext NOT NULL, `failed_at` timestamp NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `jobs` -- CREATE TABLE `jobs` ( `id` bigint(20) UNSIGNED NOT NULL, `queue` varchar(255) NOT NULL, `payload` longtext NOT NULL, `attempts` tinyint(3) UNSIGNED NOT NULL, `reserved_at` int(10) UNSIGNED DEFAULT NULL, `available_at` int(10) UNSIGNED NOT NULL, `created_at` int(10) UNSIGNED NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `job_batches` -- CREATE TABLE `job_batches` ( `id` varchar(255) NOT NULL, `name` varchar(255) NOT NULL, `total_jobs` int(11) NOT NULL, `pending_jobs` int(11) NOT NULL, `failed_jobs` int(11) NOT NULL, `failed_job_ids` longtext NOT NULL, `options` mediumtext DEFAULT NULL, `cancelled_at` int(11) DEFAULT NULL, `created_at` int(11) NOT NULL, `finished_at` int(11) DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `migrations` -- CREATE TABLE `migrations` ( `id` int(10) UNSIGNED NOT NULL, `migration` varchar(255) NOT NULL, `batch` int(11) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -- Dumping data for table `migrations` -- INSERT INTO `migrations` (`id`, `migration`, `batch`) VALUES (1, '0001_01_01_000000_create_users_table', 1), (2, '0001_01_01_000001_create_cache_table', 1), (3, '0001_01_01_000002_create_jobs_table', 1), (5, '2025_12_03_082837_create_rmas_table', 2); -- -------------------------------------------------------- -- -- Table structure for table `password_reset_tokens` -- CREATE TABLE `password_reset_tokens` ( `email` varchar(255) NOT NULL, `token` varchar(255) NOT NULL, `created_at` timestamp NULL DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -------------------------------------------------------- -- -- Table structure for table `rmas` -- CREATE TABLE `rmas` ( `id` bigint(20) UNSIGNED NOT NULL, `rma_number` varchar(255) DEFAULT NULL, `item_received_date` date DEFAULT NULL, `act_reference` varchar(255) DEFAULT NULL, `ge_contact_email` varchar(255) DEFAULT NULL, `qty` int(11) DEFAULT NULL, `product_model` varchar(255) DEFAULT NULL, `serial_number` varchar(255) DEFAULT NULL, `sw_version` varchar(255) DEFAULT NULL, `problem_description` text DEFAULT NULL, `wbs_sale_order` varchar(255) DEFAULT NULL, `warranty` varchar(1) DEFAULT NULL, `failed_installation` varchar(255) DEFAULT NULL, `failed_service` varchar(255) DEFAULT NULL, `failure_duration` varchar(255) DEFAULT NULL, `updated_firmware` varchar(255) DEFAULT NULL, `relay_case_2` varchar(255) DEFAULT NULL, `invoice_address_2` text DEFAULT NULL, `invoice_contact_name_2` varchar(255) DEFAULT NULL, `invoice_tel_2` varchar(255) DEFAULT NULL, `invoice_email_2` varchar(255) DEFAULT NULL, `return_address_2` text DEFAULT NULL, `gst_number_2` varchar(255) DEFAULT NULL, `part_shipment_2` varchar(255) DEFAULT NULL, `return_contact_name_2` varchar(255) DEFAULT NULL, `return_tel_2` varchar(255) DEFAULT NULL, `return_email_2` varchar(255) DEFAULT NULL, `signature_2` varchar(255) DEFAULT NULL, `name_2` varchar(255) DEFAULT NULL, `date_2` date DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -- Dumping data for table `rmas` -- INSERT INTO `rmas` (`id`, `rma_number`, `item_received_date`, `act_reference`, `ge_contact_email`, `qty`, `product_model`, `serial_number`, `sw_version`, `problem_description`, `wbs_sale_order`, `warranty`, `failed_installation`, `failed_service`, `failure_duration`, `updated_firmware`, `relay_case_2`, `invoice_address_2`, `invoice_contact_name_2`, `invoice_tel_2`, `invoice_email_2`, `return_address_2`, `gst_number_2`, `part_shipment_2`, `return_contact_name_2`, `return_tel_2`, `return_email_2`, `signature_2`, `name_2`, `date_2`, `created_at`, `updated_at`) VALUES (1, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 03:04:43', '2025-12-10 03:04:43'), (2, '23456789', '2025-12-04', '1234345456', 'ga.supportIND@ge.com', 3, '3434', '456457', '5778', 'xcgbnmj', 'dfdg', 'Y', 'No', 'Yes', 'yrs', 'Yes', 'yes', 'xcvxcbvn n', 'sdfgm', '123456789', 'dsfghjkjhgf@gmail.com', 'zxcvbnmmnbvcx', '12323435', 'yes', 'gsdhffkejfg', 'hsdckkfgdfk@gmail.com', 'dsfghjkjhgf@gmail.com', 'xcxdhgfhj', 'eghuiy', '2025-12-24', '2025-12-10 03:07:53', '2025-12-10 03:07:53'), (3, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 03:14:02', '2025-12-10 03:14:02'), (4, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 03:15:49', '2025-12-10 03:15:49'), (5, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 03:18:05', '2025-12-10 03:18:05'), (6, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 03:29:30', '2025-12-10 03:29:30'), (7, '128908998ABC', '2025-12-10', '68736637', 'ga.supportIND@ge.com', 25, '8892ABC', 'IO09112233', 'V.2', 'RELAY NOT WOKING', 'SO 090098', 'Y', 'Yes', 'Yes', NULL, 'Yes', 'yes', 'Dextra Tcnologies\r\nDoor #1 Aqua Mall\r\nVelachery\r\nChennai', 'Logeshwari', '909809088', 'sbabu@babu.com', 'Dextra Tcnologies\r\nDoor #1 Aqua Mall\r\nVelachery\r\nChennai', 'EDDP2648QZA1', 'yES', 'S Babu', '8899003322', 'logi@logi.com', NULL, 'S Babu', '2025-12-10', '2025-12-10 03:37:26', '2025-12-10 03:37:26'), (8, NULL, NULL, NULL, 'ga.supportIND@ge.com', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '2025-12-10 06:02:14', '2025-12-10 06:02:14'), (9, '13451454', '2025-12-11', 'SD123', 'ga.supportIND@ge.com', 3, '123', '001', '2.0', 'test', '1', 'Y', 'Yes', 'Yes', NULL, 'Yes', 'yes', 'velachery', '8978675645', '+1234456789', 'dextra@gamil.com', 'velachery', '12345678', 'yes', '898987676', '+1234456789', 'dextra2@gmail.com', 'abcd', 'Prasanth Dextra', '2025-12-11', '2025-12-10 06:10:55', '2025-12-10 06:10:55'), (10, '13451454', '2025-12-11', 'SD123', 'ga.supportIND@ge.com', 3, '123', '001', '2.0', 'test', '1', 'Y', 'Yes', 'Yes', NULL, 'Yes', 'yes', 'velachery', '8978675645', '+1234456789', 'dextra@gamil.com', 'velachery', '12345678', 'yes', '898987676', '+1234456789', 'dextra2@gmail.com', 'abcd', 'Prasanth Dextra', '2025-12-11', '2025-12-10 06:25:53', '2025-12-10 06:25:53'); -- -------------------------------------------------------- -- -- Table structure for table `sessions` -- CREATE TABLE `sessions` ( `id` varchar(255) NOT NULL, `user_id` bigint(20) UNSIGNED DEFAULT NULL, `ip_address` varchar(45) DEFAULT NULL, `user_agent` text DEFAULT NULL, `payload` longtext NOT NULL, `last_activity` int(11) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -- Dumping data for table `sessions` -- INSERT INTO `sessions` (`id`, `user_id`, `ip_address`, `user_agent`, `payload`, `last_activity`) VALUES ('ogG0UVs0Z8uNm5FDeHOeUjy1x9RX1sAxhOqawF7l', NULL, '127.0.0.1', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiQ0IxREFlNjY0T2hZaGVQR2UzOHBidmFJZFNBOWVqZFBreFQzWVFLSyI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzA6Imh0dHA6Ly8xMjcuMC4wLjE6ODAwMC9ybWEtZm9ybSI7czo1OiJyb3V0ZSI7czo4OiJybWEuZm9ybSI7fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1765373248); -- -------------------------------------------------------- -- -- Table structure for table `users` -- CREATE TABLE `users` ( `id` bigint(20) UNSIGNED NOT NULL, `name` varchar(255) NOT NULL, `email` varchar(255) NOT NULL, `email_verified_at` timestamp NULL DEFAULT NULL, `password` varchar(255) NOT NULL, `remember_token` varchar(100) DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; -- -- Indexes for dumped tables -- -- -- Indexes for table `cache` -- ALTER TABLE `cache` ADD PRIMARY KEY (`key`); -- -- Indexes for table `cache_locks` -- ALTER TABLE `cache_locks` ADD PRIMARY KEY (`key`); -- -- Indexes for table `failed_jobs` -- ALTER TABLE `failed_jobs` ADD PRIMARY KEY (`id`), ADD UNIQUE KEY `failed_jobs_uuid_unique` (`uuid`); -- -- Indexes for table `jobs` -- ALTER TABLE `jobs` ADD PRIMARY KEY (`id`), ADD KEY `jobs_queue_index` (`queue`); -- -- Indexes for table `job_batches` -- ALTER TABLE `job_batches` ADD PRIMARY KEY (`id`); -- -- Indexes for table `migrations` -- ALTER TABLE `migrations` ADD PRIMARY KEY (`id`); -- -- Indexes for table `password_reset_tokens` -- ALTER TABLE `password_reset_tokens` ADD PRIMARY KEY (`email`); -- -- Indexes for table `rmas` -- ALTER TABLE `rmas` ADD PRIMARY KEY (`id`); -- -- Indexes for table `sessions` -- ALTER TABLE `sessions` ADD PRIMARY KEY (`id`), ADD KEY `sessions_user_id_index` (`user_id`), ADD KEY `sessions_last_activity_index` (`last_activity`); -- -- Indexes for table `users` -- ALTER TABLE `users` ADD PRIMARY KEY (`id`), ADD UNIQUE KEY `users_email_unique` (`email`); -- -- AUTO_INCREMENT for dumped tables -- -- -- AUTO_INCREMENT for table `failed_jobs` -- ALTER TABLE `failed_jobs` MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `jobs` -- ALTER TABLE `jobs` MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `migrations` -- ALTER TABLE `migrations` MODIFY `id` int(10) UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6; -- -- AUTO_INCREMENT for table `rmas` -- ALTER TABLE `rmas` MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11; -- -- AUTO_INCREMENT for table `users` -- ALTER TABLE `users` MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT; -- -- Database: `test` -- CREATE DATABASE IF NOT EXISTS `test` DEFAULT CHARACTER SET latin1 COLLATE latin1_swedish_ci; USE `test`; -- -- Database: `tms` -- CREATE DATABASE IF NOT EXISTS `tms` DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_general_ci; USE `tms`; -- -------------------------------------------------------- -- -- Table structure for table `branch` -- CREATE TABLE `branch` ( `branch_id` int(10) NOT NULL, `branch_name` text NOT NULL, `branch_master` int(10) NOT NULL, `address` text NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL, `updated_at` varchar(20) NOT NULL, `updated_by` int(10) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -------------------------------------------------------- -- -- Table structure for table `comments` -- CREATE TABLE `comments` ( `comment_id` int(10) NOT NULL, `ticket_id` int(10) NOT NULL, `comment` text NOT NULL, `comment_by` int(10) NOT NULL, `created_at` varchar(20) NOT NULL ) ENGINE=MyISAM DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `comments` -- INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (215, 392, 'Pilot run', 2, '2024-06-19 02:19'), (216, 392, 'I will make sure to concentrate more', 3, '2024-06-19 02:27'), (217, 392, 'ok', 2, '2024-06-20 08:22'), (218, 400, 'completed', 296, '2024-06-25 01:04'), (219, 413, 'Done', 294, '2024-07-09 04:46'), (220, 413, 'ok', 248, '2024-07-09 04:46'), (221, 417, 'yes, that issue is corrected. Pls. check.', 294, '2024-07-10 04:57'), (222, 417, 'Not yet resolved.', 248, '2024-07-10 04:57'), (223, 417, 'Done.', 294, '2024-07-10 04:58'), (224, 417, 'OK.', 248, '2024-07-10 04:59'), (225, 419, 'The Keyboard was purchased on 28.07.2017. i have checked we need to replace the keyboard. Keyboard order with vendor once we received , will replace.', 294, '2024-07-13 09:41'), (226, 420, 'Interslow was in only 2 mins. Now all working properly. Check and update', 294, '2024-07-13 09:42'), (227, 421, 'WPS required sign in. i have checked re-install the WPS. Now working properly. Kindly check and update.', 294, '2024-07-13 09:43'), (228, 418, 'I am checking on it. Once its cleared i will update you...', 294, '2024-07-13 09:44'), (229, 422, 'Skype version updated , Now working properly', 294, '2024-07-13 11:56'), (230, 423, 'Outlook password has changed , Now working properly.', 294, '2024-07-13 11:57'), (231, 424, 'Skype headphone setting has changed, Now working properly', 294, '2024-07-13 12:02'), (232, 423, 'Working', 264, '2024-07-13 12:05'), (233, 422, 'Working', 264, '2024-07-13 12:05'), (234, 425, 'WPS sign in issue checked and reset. Now working properly.', 294, '2024-07-13 12:44'), (235, 425, 'Working fine', 172, '2024-07-13 12:45'), (236, 418, 'i have reinstalled all application and AWS also . Please check one day and update what is the status', 294, '2024-07-13 03:23'), (237, 426, 'Once we service the Headphone , will return back to you..', 294, '2024-07-13 04:47'), (238, 426, 'Headphone cable solderined. now working properly.', 294, '2024-07-14 09:04'), (239, 427, 'WPS sign in issue, checked and cleared it.', 294, '2024-07-14 09:04'), (240, 428, 'WPSsign in issue, Checked and cleared it.', 294, '2024-07-14 09:04'), (241, 427, 'working ', 112, '2024-07-14 09:05'), (242, 428, 'excel working', 121, '2024-07-14 09:06'), (243, 426, 'Working.', 220, '2024-07-14 09:57'), (244, 429, 'Checked and replace the new mouse.', 294, '2024-07-14 01:44'), (245, 429, 'Mouse changed', 221, '2024-07-14 01:46'), (246, 418, 'AWS now working', 3, '2024-07-14 02:09'), (247, 430, 'I have checked its HDD issue , We need to relace new one. Old HDD warranty has expired. Old HDD S/N:6VT0HNMV. ', 294, '2024-07-17 09:58'), (248, 431, 'It was in HDD issue. We need replace new on. Faulty HDD S/N:6VV32WGX HDD warranry has expired.', 294, '2024-07-17 02:54'), (249, 432, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-20 08:41'), (250, 433, 'It was in HDD cable connection issue. I have checked and re-fix it form IT side. Kindly check and close the ticket.', 294, '2024-07-20 11:08'), (251, 433, 'Now system is working properly. Thank you.', 214, '2024-07-20 11:09'), (252, 434, 'TATA line is down now. Complaint logged to TATA team , They are working on it. once issue is resolved i will update you.', 294, '2024-07-20 12:56'), (253, 435, 'Checked and replace the new Mouse from IT side. Kindly check and close the ticket', 294, '2024-07-20 01:29'), (254, 436, 'Our TATA line is down now. Complaint logged to TATA team. They are working on it.\r\n\r\nOnce issue is cleared , I will update you.\r\n', 294, '2024-07-20 01:40'), (255, 435, 'New mouse changed', 221, '2024-07-20 01:41'), (256, 434, 'TATA line is working now , Issue has resolved. Please check and confim your side and close the ticket.', 294, '2024-07-20 01:49'), (257, 436, 'TATA line is working now , Issue has resolved. Please check and confim your side and close the ticket.', 294, '2024-07-20 01:50'), (258, 436, 'Working now . Thank you.', 220, '2024-07-20 01:58'), (259, 432, 'Completed browsing. Please do the needful.', 2, '2024-07-20 03:54'), (260, 432, 'Browsing acces has blocked form IT side. Kindly check and close the ticket.', 294, '2024-07-20 03:57'), (261, 432, 'Access blocked. Thank you', 2, '2024-07-20 04:12'), (262, 437, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-21 08:52'), (263, 438, 'System power button issue, checked and replaced the power button from IT side. Kindly check and close the ticket.', 294, '2024-07-21 10:10'), (264, 438, 'System now working properly. Thank you.', 217, '2024-07-21 10:12'), (265, 437, 'I\'ve completed.', 2, '2024-07-21 02:21'), (266, 437, 'Browsing acces has blocked form IT side. Kindly check and close the ticket', 294, '2024-07-21 03:03'), (267, 439, 'Connect issue has resolved from IT side. Please check and close the ticket. ', 294, '2024-07-23 08:31'), (268, 440, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-23 08:32'), (269, 441, 'Browsing access has given . Once you complete the work and update', 294, '2024-07-23 08:33'), (270, 439, 'issue resolved now working fne', 213, '2024-07-23 09:06'), (271, 442, 'WPS sigining issue cleared from IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:12'), (272, 443, 'AWS has updated, issue has resolved form IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:13'), (273, 444, 'WPS signing issue cleared for IT side. Kindly check and close the ticket.', 294, '2024-07-23 09:21'), (274, 443, 'AWS now working . Thank you.', 119, '2024-07-23 09:24'), (275, 444, 'WPS working. Thank you.', 244, '2024-07-23 09:25'), (276, 445, 'The system was motherboard complaint, checked from IT side and replace the another system.', 294, '2024-07-23 01:13'), (277, 440, 'Completed in the morning. Thank you.', 2, '2024-07-23 01:51'), (278, 446, 'Informed to Prabakaran Sir. Once its cleared i will update you.', 294, '2024-07-23 03:54'), (279, 441, 'Work completed. please close access.', 2, '2024-07-23 04:12'), (280, 446, 'any update on the issue?', 213, '2024-07-24 09:17'), (281, 446, 'Informed to Prabakaran Sir, He is working on it. Once its clear , i will update you', 294, '2024-07-24 09:22'), (282, 447, 'WPS signing issue, checked and cleared from IT side. Please check and close the ticket.', 294, '2024-07-24 01:47'), (283, 448, 'WPS signing issue, checked and cleared from IT side. Please check and close the ticket.', 294, '2024-07-24 01:48'), (284, 449, 'AWS update issue, AWS updated from IT side. Please check and close the ticket.', 294, '2024-07-24 01:49'), (285, 447, 'working fine', 110, '2024-07-24 01:49'), (286, 448, 'WPS is working good now', 110, '2024-07-24 01:50'), (287, 449, 'AWS is working fine', 110, '2024-07-24 01:50'), (288, 446, 'Connect issue has resolved form IT side. Please check close the ticket.', 294, '2024-07-24 02:13'), (289, 446, 'issue resolved now working fine', 213, '2024-07-24 02:15'), (290, 450, 'Testing ID opened and and endtasked from IT side for your request. Once you complete the work Please update me.', 294, '2024-07-25 12:01'), (291, 451, 'WPS signing issue chekced and cleared form IT side. PLease check close the ticket.', 294, '2024-07-25 12:02'), (292, 452, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-25 12:02'), (293, 452, 'working fine. Thank You', 173, '2024-07-25 12:33'), (294, 451, 'WORKING', 239, '2024-07-25 12:35'), (295, 453, 'Checked and replace new mouse form IT side. PLease confirm and close the ticket.', 294, '2024-07-25 01:12'), (296, 453, 'Working. Thank you.', 8, '2024-07-25 01:20'), (297, 454, 'For request need basis i have release testing meterbox id and task manager. Once you complete work Please update me.', 294, '2024-07-25 02:51'), (298, 454, 'work completed', 214, '2024-07-26 01:12'), (299, 454, 'Task manager access has blocked.', 294, '2024-07-26 01:13'), (300, 454, 'thanku', 214, '2024-07-26 01:14'), (301, 430, 'HDD replaced and installed all application from IT side. Please check and close the ticket.', 294, '2024-07-27 07:10'), (302, 430, 'Thank you for the support', 243, '2024-07-27 07:58'), (303, 450, 'I have completed the work,please revoke given access', 243, '2024-07-27 07:59'), (304, 450, 'I have blocked all access. Please check and close the ticket.', 294, '2024-07-27 08:00'), (305, 450, 'Thank you for providing & revoking the access', 243, '2024-07-27 08:01'), (306, 455, 'Browsing has given. Once you complete the work,PLease update ', 294, '2024-07-27 08:37'), (307, 456, 'WPS signing issue has cleared from IT side. Please check and close the ticket.', 294, '2024-07-27 08:38'), (308, 457, 'As your request CCTV camera has removed for TAM room and IT room', 294, '2024-07-27 03:00'), (309, 457, 'CCTV camera\'s refxed in IT and TAM room on yesterdat 5:15 PM. All camera\'s working properly. PLease check and close the ticket.', 294, '2024-07-28 10:43'), (310, 458, 'As per your request Meterbox ended in MSA bay system. Once your work complete please update me.', 294, '2024-07-30 08:34'), (311, 459, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-30 09:49'), (312, 460, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-07-30 09:50'), (313, 459, 'WPS working fine', 110, '2024-07-30 09:57'), (314, 460, 'Good performance', 219, '2024-07-30 10:35'), (315, 457, 'Thank you for the support', 262, '2024-07-30 10:42'), (316, 461, 'It was in HDD issue checked and replaced the another system from IT side. Please check and close the ticket.', 294, '2024-07-31 08:48'), (317, 462, 'Its was in HDD issue, Need to replace new one. ', 294, '2024-08-01 11:27'), (318, 463, 'Browsing has given. Once you complete the work,PLease update', 294, '2024-08-02 08:32'), (319, 458, 'I am in need of this access till 13/08/2024', 243, '2024-08-02 08:37'), (320, 465, 'WPS signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-02 08:45'), (321, 466, 'WPS Signing issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-02 09:41'), (322, 467, 'System hangout issue, checked and cleared the issue. Please check and close the ticket.', 294, '2024-08-02 01:35'), (323, 464, ' My scan and the baseline scan was little bit similar , so I got confused and confirmed as bradycardia.', 24, '2024-08-02 01:49'), (324, 464, 'Noted. Please do not repeat again. Pls be careful while doing scan', 2, '2024-08-02 02:12'), (325, 467, 'Thank you for the support, issue resolved', 243, '2024-08-02 02:14'), (326, 463, 'Completed. Please close access.', 2, '2024-08-02 03:59'), (327, 468, 'Checked and general hardware cleaning work done from IT side, Now system is working properly. Please check and close the ticket. ', 294, '2024-08-02 04:17'), (328, 468, 'Thank you', 256, '2024-08-02 04:31'), (329, 463, 'Browsing access has blocked. Please check and close the ticket.', 294, '2024-08-02 04:54'), (330, 469, 'I thought I have to notify for urgent according to novus instruction I did\'nt know about the update. Now, I aware of update. Hereafter I will rectify this mistakes.\r\n', 116, '2024-08-03 09:42'), (331, 464, 'okay mam,Hereafter i will do scans with more concentration and will never repeat this again.', 24, '2024-08-03 03:56'), (332, 474, 'Browsing access has given. One complete your work please update me.', 294, '2024-08-04 08:11'), (333, 475, 'Checked and general hardware clean work done form IT side. Please check and close the ticket.', 294, '2024-08-04 08:57'), (334, 475, 'Thank you..', 219, '2024-08-04 09:20'), (335, 476, 'AWS updated issue cleared from IT side, Please checka and close the ticket.', 294, '2024-08-04 11:58'), (336, 474, 'Please close access', 2, '2024-08-04 04:33'), (337, 474, 'Browsing access has blocked. Please check and close the ticket.', 294, '2024-08-04 04:35'), (338, 477, 'As per your request youtube acces has given. Once complete your work, Please update me.', 294, '2024-08-06 08:37'), (339, 478, 'Printer issue check and cleared from IT side. Please check and close the ticket.', 294, '2024-08-06 11:18'), (340, 472, 'I have queries in the errors so I have mailed you mam.', 34, '2024-08-06 12:23'), (341, 473, 'wrong ticket', 238, '2024-08-06 12:30'), (342, 480, 'I have queries so, i have mailed you mam.', 33, '2024-08-06 12:35'), (343, 479, 'System RAM 1 GB two RAM issue, Checked and replace another RAM . Now system is working , Please check and close the ticket.', 294, '2024-08-06 12:51'), (344, 477, 'Done with work. Please remove access', 2, '2024-08-06 04:05'), (345, 477, 'Access all blocked from IT side. Please check and close the ticket.', 294, '2024-08-06 04:29'), (346, 480, 'queries resolved', 238, '2024-08-07 08:28'), (347, 472, 'Queries resolved', 238, '2024-08-07 08:28'), (348, 481, 'Browsing access given. Once complete your work , Please update me.', 294, '2024-08-07 08:38'), (349, 470, 'No queries ', 12, '2024-08-07 08:40'), (350, 482, 'Teams access given to mentioned names. Please check and close the ticket.', 294, '2024-08-07 03:26'), (351, 419, 'New keyboard has replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:28'), (352, 483, 'Slowness issue from HDD failure, Checked and replaced New SSD from IT side. Please check and close the ticket.', 294, '2024-08-08 08:43'), (353, 462, 'new SSD replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:51'), (354, 431, 'New SSD replaced from IT side, Please check and close the ticket.', 294, '2024-08-08 08:52'), (355, 462, 'now system working fine', 110, '2024-08-08 09:01'), (356, 431, 'now working fine', 110, '2024-08-08 09:02'), (357, 484, 'Snipping tool acces given. Once complete your work ,Please update me', 294, '2024-08-08 04:45'), (358, 485, 'Skype has updated from IT side, Now skype working properly. Please check and close the ticket.', 294, '2024-08-08 04:45'), (359, 484, 'Work using snipping is over, you can block the access for it. Thank you', 244, '2024-08-09 09:14'), (360, 484, 'Snipping tool access blocked form IT side. Please close the ticket.', 294, '2024-08-09 09:16'), (361, 489, 'I have checked and there are no queries .', 220, '2024-08-10 12:41'), (362, 471, 'No query', 4, '2024-08-10 01:50'), (363, 488, 'I have sent queries.', 15, '2024-08-10 05:44'), (364, 493, 'I have checked and I have mailed queries.', 31, '2024-08-10 05:50'), (365, 491, 'No queries', 24, '2024-08-10 07:11'), (366, 497, 'I sent queries for my external errors. Kindly chek and do needful.', 23, '2024-08-11 05:45'), (367, 502, 'nil', 16, '2024-08-11 05:45'), (368, 495, 'i have send the queries', 22, '2024-08-12 08:29'), (369, 506, 'System booting up issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 09:01'), (370, 507, 'System issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-13 09:01'), (371, 508, 'As per ypur request, Snip[ping tool acces given. Once complete your work, Please update.', 294, '2024-08-13 10:10'), (372, 510, 'AWS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:44'), (373, 511, 'AWS issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:45'), (374, 512, 'System issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:46'), (375, 513, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:54'), (376, 514, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-13 11:54'), (377, 502, 'Queries resolved', 238, '2024-08-13 02:37'), (378, 502, 'Queries resolved and mailed', 238, '2024-08-13 02:37'), (379, 501, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (380, 499, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (381, 498, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (382, 497, 'Queries resolved and mailed', 238, '2024-08-13 02:38'), (383, 495, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (384, 493, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (385, 488, 'Queries resolved and mailed', 238, '2024-08-13 02:39'), (386, 458, 'I have completed CCT delhi batch', 243, '2024-08-14 04:46'), (387, 486, 'I have sent queries', 8, '2024-08-14 04:47'), (388, 515, 'system was motherboard complaint , i have replaced another system from IT side. PLease check and close the ticket.', 294, '2024-08-14 04:47'), (389, 515, 'Thank you for the support', 243, '2024-08-14 04:48'), (390, 516, 'As per your request, Browsing access has given. Once complete your work please update.', 294, '2024-08-16 08:07'), (391, 517, 'Skype issue cleared from IT side, Please check and xlose the ticket.', 294, '2024-08-16 09:28'), (392, 518, 'Skype issue cleared form IT side. Please check and close the ticket', 294, '2024-08-16 09:30'), (393, 519, 'Aws issue check and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-16 09:31'), (394, 520, 'WPS issue cleared from IT side, Please check and close the ticket', 294, '2024-08-16 09:31'), (395, 517, 'issue resolved . Thank you', 173, '2024-08-16 09:32'), (396, 486, 'Queries resolved and mailed', 238, '2024-08-16 10:23'), (397, 521, 'Skype access given from IT side. Please check and close the ticket.', 294, '2024-08-16 10:40'), (398, 522, 'Access has given, Once you retrun back to chennai , we will close it.', 294, '2024-08-16 01:32'), (399, 494, 'No Queries', 28, '2024-08-16 01:59'), (400, 487, 'no queries', 11, '2024-08-16 02:06'), (401, 504, 'i have checked the errors and sent a queries to education team.', 26, '2024-08-16 11:47'), (402, 504, 'Queries resolved and mailed', 238, '2024-08-17 07:40'), (403, 500, 'I have sent my Queries', 3, '2024-08-17 08:14'), (404, 523, 'Browsing access has given. Once complete your work . Please update .', 294, '2024-08-17 09:29'), (405, 523, 'Please close access', 2, '2024-08-17 04:29'), (406, 524, 'LAN issue check and cleared from IT side, Please check and close the ticket.', 294, '2024-08-18 08:16'), (407, 525, 'Browsing access has given. Once complete your work, Please update.', 294, '2024-08-19 08:13'), (408, 529, 'WPS issue cleared from IT side, PLease check and close thge ticket', 294, '2024-08-20 12:35'), (409, 528, 'Meterbox issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-20 12:35'), (410, 527, 'Browsing access has given. Once complete your work , Please close the ticket.', 294, '2024-08-20 12:36'), (411, 526, 'WPS issue cleared ffrom IT side, PLease check and close the ticket.', 294, '2024-08-20 12:37'), (412, 526, 'working fine', 110, '2024-08-20 04:57'), (413, 530, 'Finger print accesshas given. Please close the ticket.', 294, '2024-08-22 08:37'), (414, 508, 'Work using snipping tool is over, you can block the access for it. Thank you', 244, '2024-08-22 09:17'), (415, 508, 'Snipping tool access blocked. Please check and close the ticket.', 294, '2024-08-22 09:18'), (416, 531, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 09:27'), (417, 500, 'Queries resolved and mailed', 238, '2024-08-22 10:08'), (418, 532, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:10'), (419, 533, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:11'), (420, 534, 'WPS issue cleared from IT side. Please check and close the ticket.', 294, '2024-08-22 10:11'), (421, 534, 'Issue resolved', 238, '2024-08-22 10:34'), (422, 522, 'Returned to chennai, thank you for the access', 243, '2024-08-22 04:27'), (423, 535, 'What are your comments?', 2, '2024-08-24 09:39'), (424, 536, 'It was in Desktop LAN port issue. So i have checked and replaced the another system from IT side. Kindly check and close the ticket.', 294, '2024-08-27 10:58'), (425, 536, 'resolved, thank you for the support', 243, '2024-08-27 03:38'), (426, 538, 'AWS issue checked and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-28 09:56'), (427, 537, 'WPS issue cleared from IT side, PLease check and close the ticket.', 294, '2024-08-28 09:57'), (428, 539, 'system general hardware cleaning work is done and working properly. Please check and close the ticket.', 294, '2024-08-28 11:31'), (429, 540, 'System issue check and cleared the issue from IT side, Please check and close the ticket.', 294, '2024-08-28 11:32'), (430, 538, 'now working good', 110, '2024-08-28 12:02'), (431, 537, 'now working fine', 110, '2024-08-28 12:02'), (432, 541, 'Checked and replaced the new mouse from IT side, Please check and close the ticket.', 294, '2024-08-28 02:44'), (433, 542, 'Viscosity issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-29 08:14'), (434, 543, 'WPS signing issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-29 10:51'), (435, 543, 'Thank you for your support and Issue resolved.', 216, '2024-08-29 11:11'), (436, 545, 'AWS issue cleared from IT side, Please check and close the ticket.', 294, '2024-08-30 12:59'), (437, 535, 'Waiting for your reply', 2, '2024-08-30 03:34'), (438, 544, 'Once Windows update complete, issue will be resolved.', 294, '2024-08-30 04:35'), (439, 547, 'Outlook issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-06 09:44'), (440, 547, 'Thank you for the support', 243, '2024-09-06 09:52'), (441, 548, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-06 09:56'), (442, 535, '  Ive checked the strip id of my mdn and i saw that ive missed severe tach >170 BPM  >30 SEC symptomatic event, I saw that the file was urgent but missed to mention urgent in the file', 17, '2024-09-10 10:12'), (443, 549, 'Snipping tool access has given and after compelet the work snipping tool disabled from IT side. Please check and close the ticket.', 294, '2024-09-11 09:21'), (444, 550, 'it was in HDD issue,Need to take time for replacement.', 294, '2024-09-11 09:22'), (445, 549, 'issue resolved', 238, '2024-09-11 09:46'), (446, 551, 'WPS issuecleared from IT side, Please check and close the ticket.', 294, '2024-09-11 09:54'), (447, 552, 'LAN cable checked and re-fix it form IT side, Please check and close the ticket.', 294, '2024-09-11 09:55'), (448, 552, 'The issue was resolved.', 4, '2024-09-11 10:36'), (449, 551, 'Now, the issue was resolved.', 4, '2024-09-11 10:37'), (450, 553, 'Keyboard issue checked and re-fix it from IT side. Please check and close the ticket.', 294, '2024-09-11 03:53'), (451, 554, 'Excel issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-13 08:55'), (452, 555, 'checked and replace the new mouse from IT side, Please check and close the ticket.', 294, '2024-09-13 09:07'), (453, 557, 'The issue has been resolved after checked display setting ', 255, '2024-09-18 10:53'), (454, 556, 'Resolved , projector wall mount stand has been fixed.', 255, '2024-09-18 04:27'), (455, 558, 'SMPS issue need to take time for replace.', 294, '2024-09-19 09:38'), (456, 559, 'System issue checked and cleared it from IT side, Please check and close the ticket.', 294, '2024-09-19 09:38'), (457, 559, 'system is working fine now', 110, '2024-09-19 09:40'), (458, 550, 'SSD has replaced from IT side, Please check and close the ticket.', 294, '2024-09-19 09:48'), (459, 550, 'Issue Resolved', 214, '2024-09-19 09:52'), (460, 561, 'As per your request snipping tool access given from IT side. Once complete your work, Please update.', 294, '2024-09-19 02:37'), (461, 561, 'Work completed', 239, '2024-09-19 04:11'), (462, 561, 'Snipping tool access has disabled form IT side. Please close the ticket.', 294, '2024-09-19 04:13'), (463, 560, 'The issue has been resolved after changed the ISP line.', 255, '2024-09-20 10:58'), (464, 562, 'Printer cable purchased and replaced from IT side', 294, '2024-09-20 05:08'), (465, 563, 'WPS issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-21 09:19'), (466, 565, 'skype access given from IT side, Please check and close the ticket.', 294, '2024-09-21 11:06'), (467, 564, 'Please close the ticket after he cleared the issue inform to you.', 294, '2024-09-21 11:12'), (468, 566, 'VMWARE issue cleared from IT side, Please check and close the ticket.', 294, '2024-09-21 01:32'), (469, 566, 'Thank you for support.', 249, '2024-09-21 01:33'), (470, 564, 'Thank you the support and issue resolved', 243, '2024-09-21 01:39'), (471, 567, 'AWS issue has resolved', 253, '2024-09-21 03:43'), (472, 568, 'mouse issue have resolved', 253, '2024-09-21 04:00'), (473, 569, 'Issue has resolved', 253, '2024-09-22 10:49'), (474, 569, 'Issue Resolved', 90, '2024-09-22 10:50'), (475, 570, 'Skype issue has resolved', 253, '2024-09-22 12:55'), (476, 570, 'Issue Resolved', 70, '2024-09-22 02:47'), (477, 572, 'issue has resolved', 254, '2024-09-22 11:38'), (478, 587, 'rectified', 254, '2024-09-23 02:13'), (479, 592, 'rectified', 254, '2024-09-23 02:13'), (480, 599, 'I checked and re- installed wps issue resolved', 251, '2024-09-23 02:42'), (481, 599, 'Working fine', 219, '2024-09-23 02:43'), (482, 600, 'Issue has resolved', 253, '2024-09-24 08:31'), (483, 601, 'Issue has resolved', 253, '2024-09-24 08:32'), (484, 604, 'Issue has resolved', 253, '2024-09-24 09:42'), (485, 571, 'Now that issue has resolved pls check and update', 253, '2024-09-24 09:43'), (486, 602, 'Karthik both system issue now resolved pls check and update', 253, '2024-09-24 09:44'), (487, 604, 'resolved', 201, '2024-09-24 10:06'), (488, 602, 'Resolved', 204, '2024-09-24 10:09'), (489, 603, 'Now that system working fine pls check and update', 253, '2024-09-24 10:31'), (490, 603, 'RESOLVED', 201, '2024-09-24 12:55'), (491, 606, 'That system SMPS failure. It has chenged now it is working fine', 253, '2024-09-24 01:57'), (492, 606, 'resolved', 201, '2024-09-24 04:49'), (493, 608, 'addressed.', 251, '2024-09-24 04:57'), (494, 608, 'Thank you', 249, '2024-09-24 05:00'), (495, 609, 'I check the system AWS not working(No Network) issue, I reinstalled AWS & restart the system issue resolved.', 251, '2024-09-25 08:52'), (496, 610, 'I check the monitor power cable not properly fixed, I remove and refixed power cable issue fixed.', 251, '2024-09-25 08:53'), (497, 610, 'I check the monitor power cable not properly fixed, I remove and refixed power cable issue fixed.', 251, '2024-09-25 08:55'), (498, 612, 'I check the system WPS Sign in issue. I re-installed WPS, issue resolved.', 251, '2024-09-25 09:32'), (499, 611, 'Getting packet drop issue from both ISP. I have raised the complaint to ISP, They are working on IT.', 255, '2024-09-25 09:35'), (500, 605, 'Issue has resolved pls check and update', 253, '2024-09-25 10:38'), (501, 607, 'issue has resolved pls check and update', 253, '2024-09-25 10:39'), (502, 613, 'We are facing packet drop issue from both ISP. I have raised the complaint and they are working on it.', 255, '2024-09-25 11:06'), (503, 614, ' I had checked this novus special instruction, but I faild to add Longest R-R interval, hereafter I will remember to follow special instruction properly and I will not do this again', 118, '2024-09-25 11:14'), (504, 617, 'I check the system AWS( No Network) Issue, I re- installed AWS & restart the system issue fixed.', 251, '2024-09-25 02:20'), (505, 607, 'Again freezing issue takes place', 201, '2024-09-25 03:17'), (506, 619, 'Now that issue has resolved', 253, '2024-09-25 03:35'), (507, 621, 'Issue has resolved', 253, '2024-09-25 03:36'), (508, 619, 'Issue has been resolved now sir, Thankyou!', 132, '2024-09-25 03:39'), (509, 627, 'I check the system internet not connection. i check the LAN cable not proper fixed , I remove and refixed the LAN cable issue resolved.', 251, '2024-09-25 04:27'), (510, 616, 'Now breaking issue has resolved. Kindly check and update the status ', 253, '2024-09-25 04:44'), (511, 613, 'The issue is resolved.', 255, '2024-09-25 08:02'), (512, 611, 'The issue is resolved.', 255, '2024-09-25 08:02'), (513, 611, 'issue has been resolved', 105, '2024-09-26 08:19'), (514, 628, 'I check the system 1:3 error issue, I remove the RAM clean and refixed the RAM, Now system is working fine, Issue resolved.', 251, '2024-09-26 08:55'), (515, 628, 'working fine ', 455, '2024-09-26 08:58'), (516, 630, 'Issue has resolved', 253, '2024-09-26 10:23'), (517, 630, 'ok', 513, '2024-09-26 10:23'), (518, 629, 'Kindly mention the system number\r\n', 253, '2024-09-26 10:24'), (519, 625, 'Now that issue has resolved kindly check and update the status', 253, '2024-09-26 10:27'), (520, 623, 'Issue has resolved', 253, '2024-09-26 10:28'), (521, 625, 'resolved', 201, '2024-09-26 11:23'), (522, 623, 'resolved', 201, '2024-09-26 11:23'), (523, 629, 'CHCSM002 Mouse freezing issue', 467, '2024-09-26 11:26'), (524, 605, 'still its freezing', 199, '2024-09-26 11:30'), (525, 620, 'Now that system working fine. Will update the more RAM in feature', 253, '2024-09-26 01:13'), (526, 620, 'Resolved ', 194, '2024-09-26 01:14'), (527, 621, 'Issue has been resolved. Thank you', 228, '2024-09-26 01:16'), (528, 632, 'Now that system working. Will update more RAM later', 253, '2024-09-26 02:34'), (529, 633, 'I check the system wps sign in issue, i re-installed wps ,issue resolved', 251, '2024-09-26 04:48'), (530, 636, 'I check the system WPS Sign in issue, I re- installed wps & restart the system issue resolved', 251, '2024-09-27 09:13'), (531, 637, 'I check the system wps sign in issue, I re-installed wps & restart the system issue fixed', 251, '2024-09-27 09:20'), (532, 637, 'problem sloved ', 455, '2024-09-27 09:22'), (533, 636, 'WPS worked', 128, '2024-09-27 09:28'), (534, 638, 'I check the system AWS( No network issue), I re installed AWS & restart the system issue fixed.', 251, '2024-09-27 09:41'), (535, 639, 'we have a same model HDD with OS, so I checked to see if the system wsa corrupted and replaced the HDD , now system is working fine', 251, '2024-09-27 09:57'), (536, 639, 'working fine', 124, '2024-09-27 10:12'), (537, 634, 'New mouse has installed', 253, '2024-09-27 11:22'), (538, 634, 'ok', 505, '2024-09-27 04:40'), (539, 648, 'Issue has resolved ', 253, '2024-09-28 09:36'), (540, 647, 'Issue has resolved', 253, '2024-09-28 09:36'), (541, 646, 'Issue has resolved', 253, '2024-09-28 09:36'), (542, 642, 'Issue has resolved', 253, '2024-09-28 09:37'), (543, 641, 'issue has resolved', 253, '2024-09-28 09:37'), (544, 640, 'Issue has resolved', 253, '2024-09-28 09:37'), (545, 631, 'issue has resolved', 253, '2024-09-28 09:38'), (546, 626, 'issue has resolved', 253, '2024-09-28 09:38'), (547, 629, 'Now that issue resolved', 253, '2024-09-28 09:38'), (548, 607, 'Issue has resolved', 253, '2024-09-28 09:39'), (549, 624, 'Issue has resolved', 253, '2024-09-28 09:39'), (550, 605, 'Now that issue has resolved', 253, '2024-09-28 09:40'), (551, 649, 'I check the system WPS sign in issue, I reinstalled wps &restart the system issue fixed', 251, '2024-09-28 09:40'), (552, 605, 'Resolved', 199, '2024-09-28 09:54'), (553, 648, 'System is slow and forticlient is still disconnecting', 493, '2024-09-28 10:24'), (554, 647, 'Resolved', 493, '2024-09-28 10:25'), (555, 649, 'working fine', 446, '2024-09-28 10:51'), (556, 650, 'I Check the wps sign in issue, i re installed the wps & restart the system issue fixed.', 251, '2024-09-28 11:47'), (557, 615, 'Please update. Mention here if you have any queries.', 2, '2024-09-28 01:03'), (558, 652, 'Issue has resolved', 253, '2024-09-28 01:04'), (559, 652, 'Issue resolved', 226, '2024-09-28 01:08'), (560, 651, 'I checked and the headphone mic wasn\'t working. I replaced the headphone and checked the other system; still the same problem. so issue not resolved. i given temporay headphone in tech', 251, '2024-09-28 01:09'), (561, 503, 'No queries', 9, '2024-09-29 12:34'), (562, 653, 'I check the wps sign in issue, i re-installed wps & restart the system issue fixed.', 251, '2024-09-29 09:03'), (563, 654, 'I check the wps sign in issue,i re-installed wps & restart the system issue fixed', 251, '2024-09-29 09:17'), (564, 655, 'Done with the work thank you.', 2, '2024-09-29 11:11'), (565, 655, 'We transfer access has been turned off.', 251, '2024-09-29 11:15'), (566, 656, 'Headphone issue need to take time for replace.', 251, '2024-09-29 04:21'), (567, 660, 'Now that issue has resolved', 253, '2024-10-01 11:49'), (568, 661, 'I check the system WPS sign in issue, I re-installed wps & restart the system issue resolved.', 251, '2024-10-01 01:03'), (569, 662, 'I check the system wps sign in issue, i reinstalled wps & restart the system issue resolved.', 251, '2024-10-01 01:17'), (570, 661, 'Issue solved', 11, '2024-10-01 01:57'), (571, 662, 'issue solved', 28, '2024-10-01 01:58'), (572, 663, 'Now that issue has resolved', 253, '2024-10-01 04:11'), (573, 648, 'Issue has been resolved', 253, '2024-10-01 04:12'), (574, 621, 'Issue has been resolved.Thank you', 228, '2024-10-01 04:24'), (575, 663, 'Issue has been resolved.Thank you', 228, '2024-10-01 04:26'), (576, 635, 'WPS issue cleared form IT side, Please check and close the ticket.', 294, '2024-10-01 11:14'), (577, 664, 'Checked and replaced the new mouse from IT side, Please check and close the ticket.', 294, '2024-10-01 11:15'), (578, 666, 'I have informed to Prabakaran Sir. Once is issue cleared i will update you.', 294, '2024-10-02 03:24'), (579, 666, 'Meterbox is working now, Please check and close the ticket.', 294, '2024-10-02 04:25'), (580, 631, 'resolved', 201, '2024-10-02 03:35'), (581, 626, 'resolved', 201, '2024-10-02 03:36'), (582, 624, 'resolved', 201, '2024-10-02 03:36'), (583, 607, 'resolved', 201, '2024-10-02 03:36'), (584, 632, 'resolved', 203, '2024-10-02 03:37'), (585, 629, 'Resolved', 467, '2024-10-02 03:39'), (586, 669, 'I check the network high useage in MD laptop & 2 or 3 system, NO packet loss, no high latency , no issue clear', 251, '2024-10-03 11:55'), (587, 670, 'Headphone SN- HA90119002 is damaged, assigned to other headphone. ', 255, '2024-10-03 12:18'), (588, 669, 'slowness not resolved', 111, '2024-10-03 12:35'), (589, 669, 'I reboot firewall still intermediate jitter 2to3% high, but no packet & No high latency.', 251, '2024-10-03 05:09'), (590, 671, 'I check the system WPS sign in Issue, I reinstalled the wps & restart the system issue fixed', 251, '2024-10-04 12:03'), (591, 676, 'I check the wps sign in issue, I reinstalled wps & restart the system issue fixed.', 251, '2024-10-04 12:04'), (592, 677, 'I check the Skype sign in issue (No network), I reinstalled Skype & restart the system issue fixed.', 251, '2024-10-04 12:05'), (593, 672, 'after restart the system that issue has resolved', 253, '2024-10-04 01:22'), (594, 673, 'Monitor cable issue. Now that issue has resolved', 253, '2024-10-04 01:22'), (595, 675, 'After changed the load bancing now working fine pls check and conform', 253, '2024-10-04 01:23'), (596, 678, 'after changed another isp. Working fine pls check and conform', 253, '2024-10-04 01:24'), (597, 615, 'queried to client', 2, '2024-10-04 01:24'), (598, 678, 'Issue has been resolved.Thank you', 228, '2024-10-04 01:33'), (599, 673, 'Issue has been resolved, Now working fine.Thank you!', 141, '2024-10-04 01:35'), (600, 674, 'after changed the smps it is working fine', 253, '2024-10-04 01:51'), (601, 679, 'work done pls close access.', 2, '2024-10-04 02:35'), (602, 679, 'Web browse access has been turned off.', 251, '2024-10-04 02:36'), (603, 680, 'I check the skype not opening, I re-installed skype issue resolved.', 251, '2024-10-05 12:14'), (604, 672, 'Resolved', 196, '2024-10-05 12:34'), (605, 683, 'Now that issue has resolved', 253, '2024-10-07 02:13'), (606, 684, 'That issue has resoved ', 253, '2024-10-07 02:53'), (607, 683, 'okay', 549, '2024-10-07 03:41'), (608, 684, 'ok', 240, '2024-10-07 03:41'), (609, 686, 'Issue has resolved', 253, '2024-10-07 06:37'), (610, 687, 'Issue has resolved', 253, '2024-10-08 11:20'), (611, 686, 'done', 553, '2024-10-08 02:12'), (612, 692, 'New Keyboard changed', 253, '2024-10-09 09:39'), (613, 693, 'New Keyboard changed\r\n', 253, '2024-10-09 09:39'), (614, 694, 'skype is installed', 253, '2024-10-09 10:02'), (615, 696, 'Getting latency issue from MTNL ISP, The issue is resolved after assigned Airtel ISP ', 255, '2024-10-09 10:38'), (616, 696, 'now its working fine', 105, '2024-10-09 11:03'), (617, 695, 'Issue has resolved', 253, '2024-10-09 11:57'), (618, 695, 'Issue has been resolved. Thank you', 228, '2024-10-09 12:15'), (619, 697, 'Skype has installed ', 253, '2024-10-09 02:05'), (620, 687, 'system still slow', 179, '2024-10-09 04:02'), (621, 698, 'Issue has resolved', 253, '2024-10-09 04:12'), (622, 697, 'problem solved', 240, '2024-10-09 04:25'), (623, 701, 'I check the wps signin issue , i reinstalled wps & restart the system issue resolved.', 251, '2024-10-11 05:20'), (624, 701, 'Good Performance', 219, '2024-10-11 05:22'), (625, 702, 'Checked from IT side, Headphone mic issue. Need to take time for replacement.', 294, '2024-10-11 08:49'), (626, 703, 'processor FAN issue, it will replace on tomorrow', 294, '2024-10-11 04:24'), (627, 704, 'WPS signing issue cleared form IT side, Please check nad close the ticket.', 294, '2024-10-12 09:15'), (628, 705, 'Checked from IT side, HDD issue. We need replace it will take time', 294, '2024-10-12 09:19'), (629, 700, 'Issue resolved', 253, '2024-10-13 08:07'), (630, 706, 'issue resolved', 253, '2024-10-13 08:07'), (631, 707, 'issue resolved', 253, '2024-10-13 08:08'), (632, 708, 'issue has resolved', 253, '2024-10-13 08:08'), (633, 700, 'Issue has been resolved.Thank You', 228, '2024-10-13 08:13'), (634, 707, 'Issue has been resolved.Thank You', 228, '2024-10-13 08:13'), (635, 708, 'Issue has been resolved', 132, '2024-10-13 08:59'), (636, 703, 'Processor FAN has replaced from IT side, PLease check and close the ticket.', 294, '2024-10-13 10:35'), (637, 709, 'Excel issue cleared from IT side, Please check and close the ticket.', 294, '2024-10-13 10:36'), (638, 505, 'No Queries', 19, '2024-10-14 01:03'), (639, 710, 'I check the wps sign in issue, i reinstalled wps & restart the system issue fixed', 251, '2024-10-14 01:19'), (640, 710, 'Working Fine', 19, '2024-10-14 02:08'), (641, 703, 'issue resolved', 214, '2024-10-15 02:03'), (642, 713, 'testing', 251, '2024-10-16 11:35'), (643, 712, 'its working , please close the ticket', 294, '2024-10-16 11:37'), (644, 711, 'Issue has resolved. Network cable issue', 253, '2024-10-16 11:43'), (645, 714, 'Issue has resolved. Power cable has issue', 253, '2024-10-16 11:43'), (646, 717, 'Issuse resoved after changing the ISP ', 253, '2024-10-16 05:15'), (647, 716, 'Issuse Resolved After changing the ISP', 253, '2024-10-16 05:16'), (648, 716, 'Issue has been resolved. Thank you', 228, '2024-10-16 05:22'), (649, 717, 'resolved', 132, '2024-10-17 01:55'), (650, 719, 'Issuse resolved skype installation done.', 253, '2024-10-17 02:12'), (651, 719, 'Resolved', 132, '2024-10-17 02:39'), (652, 721, 'issue has resolved. after change the isp', 253, '2024-10-17 03:08'), (653, 720, 'issue has resolved after changed the isp', 253, '2024-10-17 03:09'), (654, 720, 'resolved', 201, '2024-10-17 03:35'), (655, 721, 'Issue has been resolved.Thank You', 228, '2024-10-17 03:47'), (656, 722, 'Progess going on', 253, '2024-10-18 10:39'), (657, 724, 'Issuse resolved. SMPS changed and OS installed successfully.', 253, '2024-10-18 11:08'), (658, 723, 'I entered the office today at 12 clock shift,and i made sure the network was operational', 251, '2024-10-18 01:03'), (659, 723, 'The issue was resolved (08.30 AM).', 4, '2024-10-18 01:06'), (660, 731, 'I check the system wps sign in issue, I re installed wps & restart the system issue fixed.', 251, '2024-10-18 05:17'), (661, 731, 'working fine', 23, '2024-10-18 06:08'), (662, 733, 'Issue has resolved. Reinstalled the WPS application', 253, '2024-10-19 12:20'), (663, 732, 'Issue has resolved. Changed the headphone', 253, '2024-10-19 12:20'), (664, 730, 'issue resolved. Ram has changed', 253, '2024-10-19 12:37'), (665, 732, 'resolved', 201, '2024-10-19 12:42'), (666, 730, 'resolved', 201, '2024-10-19 12:43'), (667, 734, 'I check the system AWS no network issue, i reinstalled AWS & restart the system issue fixed', 251, '2024-10-19 02:42'), (668, 734, 'AWS working well and there is no network issue', 23, '2024-10-19 02:48'), (669, 737, 'sys no : CHCSM0056', 65, '2024-10-20 12:10'), (670, 736, 'Issue resolved. Resatrt the system due to chipset heating issuse', 253, '2024-10-21 10:08'), (671, 735, 'Issue resolved Change the Adaptor port', 253, '2024-10-21 10:09'), (672, 743, 'I check the system wps sign in issue, I re- installed wps & restart the system issue resolved', 251, '2024-10-22 12:16'), (673, 744, 'issue has been resolved. after changed the isp loadbalacing ', 253, '2024-10-22 01:43'), (674, 722, 'issue has resolved', 253, '2024-10-22 01:43'), (675, 744, 'Issue has been resolved.Thank You', 228, '2024-10-22 01:48'), (676, 735, 'still it is in issue, freezing', 201, '2024-10-23 08:44'), (677, 722, 'resolved', 201, '2024-10-23 08:44'), (678, 744, 'Issuse resolved Change the ISP ', 253, '2024-10-23 09:09'), (679, 744, 'Issue has been resolved.Thank you', 228, '2024-10-23 09:14'), (680, 735, 'will working on shortly resolved the issue', 253, '2024-10-23 09:22'), (681, 745, 'I check the system AWS network issue, i re installed AWS & restart the system issue resolved', 251, '2024-10-23 03:20'), (682, 746, 'Issue has resolved, Hard disk has interchanged ', 253, '2024-10-23 04:26'), (683, 747, 'Issue Resolved Change the noise cancellation option', 253, '2024-10-23 04:45'), (684, 745, 'there is no network issue now in AWS', 23, '2024-10-23 04:50'), (685, 735, 'Issue Resolved.New Mother Board and RAM Installed.', 253, '2024-10-24 12:44'), (686, 735, 'resolved', 201, '2024-10-24 01:20'), (687, 752, 'After changed the ISP issue has resolved', 253, '2024-10-24 02:02'), (688, 751, 'Issue has resolved', 253, '2024-10-24 02:03'), (689, 750, 'Issue has resolved', 253, '2024-10-24 02:03'), (690, 749, 'Issue has resolved, Installed the new hard disk', 253, '2024-10-24 02:04'), (691, 752, 'Issue has been resolved.Thank You', 228, '2024-10-24 02:05'), (692, 648, 'Resolved', 493, '2024-10-24 02:22'), (693, 753, 'Issue resolved change the ISP priority in firewall', 253, '2024-10-24 05:02'), (694, 753, 'Issue has been resolved', 228, '2024-10-24 05:05'), (695, 754, 'Issue resolved WPS installed newly.', 253, '2024-10-25 09:05'), (696, 754, 'Resolved', 492, '2024-10-25 11:26'), (697, 755, 'Issuse resolved network is working fine.', 253, '2024-10-25 11:44'), (698, 756, 'Issue resolved.System has chipset heating issue.Restart the system.', 253, '2024-10-25 12:12'), (699, 755, 'resolved', 201, '2024-10-25 12:39'), (700, 757, 'Issue resolved SMPS power cable was replugged.', 253, '2024-10-25 03:49'), (701, 758, 'Meterbox time lag issue check and approve form IT side, Please check close the ticket.', 294, '2024-10-26 09:38'), (702, 759, 'Issue resolved after changed ISP', 253, '2024-10-26 10:22'), (703, 760, 'Issue resolved, After changed ISP', 253, '2024-10-26 10:22'), (704, 761, 'Issue resolved', 253, '2024-10-26 10:22'), (705, 760, 'Resolved', 132, '2024-10-26 10:25'), (706, 759, 'Issue has been resolved.Thank You', 228, '2024-10-26 10:26'), (707, 761, 'resolved', 201, '2024-10-26 10:41'), (708, 762, 'Issue resolved', 253, '2024-10-26 10:49'), (709, 763, 'The issue is resolved after changed the ISP line', 255, '2024-10-26 01:51'), (710, 765, 'issue resolved', 253, '2024-10-26 04:27'), (711, 764, 'wait for some time', 253, '2024-10-26 04:28'), (712, 758, 'Thank you ', 24, '2024-10-26 10:00'), (713, 503, 'no queries', 9, '2024-10-28 05:32'), (714, 765, 'RESOLVED', 201, '2024-10-28 10:13'), (715, 771, 'issue resolved', 253, '2024-10-28 10:37'), (716, 764, 'Issue resolved mail access granted', 253, '2024-10-28 03:48'), (717, 772, 'I checked the mointor line problem and replaced it with a spare mointor, and it is now functioning properly.', 251, '2024-10-28 06:40'), (718, 772, 'issue solved', 12, '2024-10-28 07:43'), (719, 771, 'resolved', 201, '2024-10-29 08:57'), (720, 773, 'Checked and replaced the Mouse from IT side, PLease check and close the ticket.', 294, '2024-10-29 12:25'), (721, 773, 'new mouse has been changed', 110, '2024-10-29 12:56'), (722, 774, 'Issue resolved OS installed newly.', 253, '2024-10-29 02:40'), (723, 777, 'issue resolved. System has freezing issuse due to chipset heating.Move the user to another system.', 253, '2024-10-29 02:42'), (724, 775, 'Issue resolved', 253, '2024-10-29 03:04'), (725, 774, 'Resolved', 492, '2024-10-29 03:19'), (726, 764, 'issue has been resolved ', 228, '2024-10-30 09:03'), (727, 764, 'issue has been resolved', 228, '2024-10-30 09:04'), (728, 781, 'Our office network is fine. It seems it is a software related issue. Please check from client side.', 255, '2024-10-30 10:29'), (729, 779, 'issue resolved power cable repluged', 253, '2024-10-30 10:52'), (730, 780, 'issue resolved', 253, '2024-10-30 10:53'), (731, 782, 'Here out network working fine pls chek other location', 253, '2024-10-30 10:53'), (732, 780, 'Issue has been resolved', 228, '2024-10-30 10:54'), (733, 776, 'Issue resolved Change DNS settings.', 253, '2024-10-30 11:04'), (734, 777, 'Issuse resolved. RAM heating issue new RAM installed.', 253, '2024-10-30 11:20'), (735, 779, 'Resolved', 495, '2024-10-30 12:21'), (736, 775, 'resolved', 201, '2024-10-30 12:30'), (737, 782, 'resolved', 201, '2024-10-30 12:30'), (738, 776, 'resolved', 201, '2024-10-30 12:30'), (739, 781, 'The issue has been resolved, Thank you!', 205, '2024-10-30 01:04'), (740, 783, 'wps sign in issue cleared', 23, '2024-10-30 01:30'), (741, 783, ' I checked the system wps sign in issue, i reinstalled wps & restart the system issue fixed', 251, '2024-10-30 01:32'), (742, 777, 'Resolved', 193, '2024-10-30 02:57'), (743, 783, 'WPS sign in issue solved', 23, '2024-10-30 03:46'), (744, 784, 'Issue resolved. Headphone changed.', 253, '2024-10-31 03:59'), (745, 784, 'resolved', 201, '2024-10-31 04:04'), (746, 785, 'issue resolved', 253, '2024-11-01 10:32'), (747, 786, 'issue resolved after changed one isp to another isp ', 253, '2024-11-01 11:19'), (748, 788, 'Web browse access has been turned off.', 251, '2024-11-01 02:21'), (749, 787, 'This issue resolve take some time ', 253, '2024-11-01 04:13'), (750, 786, 'resolved', 201, '2024-11-01 05:42'), (751, 790, 'New Mouse has been changed', 253, '2024-11-02 01:46'), (752, 791, 'Issue resolved after clear the temp files', 253, '2024-11-02 02:54'), (753, 792, 'Issue has resolved new processor fan has fixed ', 253, '2024-11-02 02:55'), (754, 793, 'Issue has resolved clear the rpc server error', 253, '2024-11-02 02:55'), (755, 787, 'Issue has been resolved\r\n', 253, '2024-11-03 11:52'), (756, 796, 'Issue resolved Mother board interchanged.', 253, '2024-11-03 04:31'), (757, 797, 'Issue resolved. Hard disk corrupted new OS installed.', 253, '2024-11-03 04:32'), (758, 798, 'Issue resolved. Hard disk corrupted new OS installed.', 253, '2024-11-03 04:32'), (759, 805, 'issue resolved. Skype not working.Uninstall the old skype and install the new skype.', 253, '2024-11-04 02:47'), (760, 806, 'Issue resolved.WPS not working fine.Uninstall and install WPS now working fine.', 253, '2024-11-04 04:55'), (761, 807, 'Issue resolved.WPS not working Install new WPS now working fine.', 253, '2024-11-04 05:33'), (762, 810, 'As per your request internet access has given, Once complete your work please update.', 294, '2024-11-05 08:44'), (763, 794, 'System has checked formn IT side, Please check and close the ticket.', 294, '2024-11-05 08:44'), (764, 794, 'Thank you for the support, issue is resolved', 243, '2024-11-05 08:55'), (765, 821, 'i have some queries in my external error log and i have mailed it to education-ch@chcgroup.in. kindly check and update', 87, '2024-11-05 11:46'), (766, 822, 'Kindly fill the comments', 238, '2024-11-05 11:50'), (767, 817, 'No Queries', 229, '2024-11-05 12:07'), (768, 811, 'No Queries', 12, '2024-11-05 12:43'), (769, 811, 'No Queries', 12, '2024-11-05 12:44'), (770, 830, 'Issue resolved Keyboard and mouse changed now working fine.', 253, '2024-11-05 12:50'), (771, 818, 'Issue resolved.Change the network in firewall.Now all working fine.', 253, '2024-11-05 04:11'), (772, 832, 'Issue resolved.SMPS not working new SMPS installed.Now working fine.', 253, '2024-11-05 04:11'), (773, 818, 'resolved', 201, '2024-11-05 04:33'), (774, 810, 'Work completed. pls close access', 2, '2024-11-05 04:34'), (775, 831, 'I check the system wps sign in issue, i reinstalled wps issue resloved.', 251, '2024-11-05 08:56'), (776, 831, 'issue solved', 12, '2024-11-05 09:06'), (777, 820, 'I have queries in the education team for this External Error log. then i will have achieved for >=97 % .', 219, '2024-11-06 01:09'), (778, 829, 'I Had checked with errors and reply the queries for doubt files', 74, '2024-11-06 02:46'), (779, 825, 'I had check with errors and no Queries', 71, '2024-11-06 02:51'), (780, 823, 'I ckeck with error and reply the queries', 81, '2024-11-06 02:53'), (781, 824, 'I checked the error and reply the queries', 85, '2024-11-06 03:12'), (782, 827, 'I checked the error and reply the Queries', 104, '2024-11-06 03:14'), (783, 826, 'i check the error and no queries', 62, '2024-11-06 03:41'), (784, 815, 'I have checked the errors and i dont have any queries', 233, '2024-11-06 03:47'), (785, 813, 'I have mailed the query ', 24, '2024-11-06 03:58'), (786, 816, 'The external query mail has been sent when the external error came', 23, '2024-11-06 08:40'), (787, 833, 'Issue resolved.WPS installed newly now working fine.', 253, '2024-11-06 10:51'), (788, 820, 'Queries will be answered', 238, '2024-11-06 11:06'), (789, 816, 'Queries will be answered', 238, '2024-11-06 11:06'), (790, 813, 'Queries will be answered', 238, '2024-11-06 11:06'), (791, 827, 'Queries will be answered', 238, '2024-11-06 11:11'), (792, 829, 'Queries will be answered', 238, '2024-11-06 11:11'), (793, 824, 'Queries will be answered', 238, '2024-11-06 11:12'), (794, 823, 'Queries will be answered', 238, '2024-11-06 11:12'), (795, 842, 'Issue resolved.restart the system now working fine.', 253, '2024-11-06 04:51'), (796, 842, 'Issue resolved.restart the system now working fine.', 253, '2024-11-06 04:51'), (797, 812, 'i have checked my errors and queries are sent', 33, '2024-11-06 05:00'), (798, 838, 'I have some queries and I have mailed to education ch@chcgroup.in', 92, '2024-11-06 08:56'), (799, 837, 'I check with error and no queries', 78, '2024-11-06 10:51'), (800, 839, 'I have check with error and no queries', 96, '2024-11-06 11:04'), (801, 835, 'query has been sent', 26, '2024-11-07 07:48'), (802, 842, 'Resolved', 198, '2024-11-07 12:31'), (803, 843, 'Issue resolved new OS installed now working fine.', 253, '2024-11-07 04:37'); INSERT INTO `comments` (`comment_id`, `ticket_id`, `comment`, `comment_by`, `created_at`) VALUES (804, 843, 'time is miss match can\'t able to change', 232, '2024-11-08 08:30'), (805, 844, 'issue has resolved', 253, '2024-11-08 02:15'), (806, 843, 'issue has resolved. Installed the new OS', 253, '2024-11-08 02:15'), (807, 836, 'Kindly fill comments', 238, '2024-11-08 03:39'), (808, 835, 'Queries will be answered', 238, '2024-11-08 03:40'), (809, 834, 'kindly fill the comments', 238, '2024-11-08 03:40'), (810, 812, 'Queries will be answered', 238, '2024-11-08 03:41'), (811, 838, 'Queries will be answered', 238, '2024-11-08 03:42'), (812, 845, 'issue has resolved after changed another ISP\r\n', 253, '2024-11-08 04:04'), (813, 845, 'issue has been resolved', 228, '2024-11-08 04:29'), (814, 851, 'I have checked and I have mailed queries.', 31, '2024-11-08 04:53'), (815, 850, 'I have sent the queries.', 13, '2024-11-08 05:08'), (816, 855, 'Issue resolved new OS installed.', 253, '2024-11-08 05:21'), (817, 856, 'Issue resolved SMPS newly installed.', 253, '2024-11-08 05:50'), (818, 841, 'I check with error and no queries', 86, '2024-11-09 01:00'), (819, 843, 'Resolved', 232, '2024-11-09 08:17'), (820, 849, 'I have sent error log queries.', 4, '2024-11-09 09:25'), (821, 851, 'Queries will be answered', 238, '2024-11-09 09:47'), (822, 850, 'Queries will be answered', 238, '2024-11-09 09:47'), (823, 849, 'Queries will be answered', 238, '2024-11-09 09:48'), (824, 849, 'Queries will be answered', 238, '2024-11-09 09:48'), (825, 492, 'The tech has resigned', 238, '2024-11-09 09:51'), (826, 869, 'I have mailed for the following MDN, It was my mistake that I haven\'t checked the scan properly, my scan was of PIE and i forgot to check the trigger so I missed MDN for symptomatic event. I will not repeat this mistake again. ', 502, '2024-11-09 11:28'), (827, 868, 'It was my mistake as I have not checked my scans properly and I apologise for this mistake. I will not repeat this mistake next time.\r\n', 501, '2024-11-09 11:29'), (828, 857, 'Issue resolved', 253, '2024-11-09 11:46'), (829, 870, 'Issue resolved.WPS installed newly', 253, '2024-11-09 12:21'), (830, 862, 'No Queries.', 84, '2024-11-09 12:39'), (831, 863, 'I have already mailed.', 13, '2024-11-09 12:45'), (832, 871, 'Issue resolved.New WPS installed.', 253, '2024-11-09 12:47'), (833, 857, 'Resolved', 493, '2024-11-09 02:23'), (834, 872, 'Issue resolved.New WPS installed.', 253, '2024-11-09 02:45'), (835, 873, 'Issue resolved.Suggest the techs to restart their systems.', 253, '2024-11-09 03:23'), (836, 873, 'issue has been resolved', 228, '2024-11-09 04:25'), (837, 874, 'Issue Resolved. Network cable was replugged', 253, '2024-11-09 05:26'), (838, 866, 'I have already mailed', 478, '2024-11-09 08:36'), (839, 861, 'Checked with the file and I had mistaken flutter waves to be artifact', 71, '2024-11-09 11:02'), (840, 877, 'Issue resolved.New OS installed.', 253, '2024-11-10 12:51'), (841, 876, 'Issue resolved.Change firewall network settings.', 253, '2024-11-10 12:52'), (842, 875, 'Issue resolved.System was changed', 253, '2024-11-10 12:53'), (843, 876, 'Issue has been resolved.Thank You', 228, '2024-11-10 01:38'), (844, 852, 'I have mailed the queries', 79, '2024-11-10 03:07'), (845, 878, 'Issue resolved new WPS installed ', 253, '2024-11-10 03:24'), (846, 858, 'I thought that NEAF was sent and notified already, But the issue was Downgraded. Hereafter I will check the issue properly and do the file more concentration.\r\n', 525, '2024-11-11 01:00'), (847, 864, ' I checked with the file and I didnt notice baseline strip and issue tab.\r\n', 81, '2024-11-11 01:02'), (848, 852, 'Queries will be answered', 238, '2024-11-11 02:12'), (849, 853, 'i check with errors and no queries', 76, '2024-11-11 03:47'), (850, 867, ' Has i\'m doing the scan didn\'t see the heart rate. Because annotations are missing. so I missed to escalate for severe techycardia. ', 60, '2024-11-11 03:50'), (851, 880, 'landline no : 27 Outgoing call not connect another landline inside the office.', 48, '2024-11-11 04:40'), (852, 875, 'resolved', 201, '2024-11-11 08:18'), (853, 881, 'Issue resolved. New mouse replaced', 253, '2024-11-11 08:29'), (854, 881, 'RESOLVED', 201, '2024-11-11 08:37'), (855, 810, 'Internet access has blocked. Please check and close the ticket.', 294, '2024-11-11 10:41'), (856, 884, 'Checked and replaced the new mouse for IT side, PLease check and close the ticket.', 294, '2024-11-11 02:11'), (857, 884, 'issue resolved', 214, '2024-11-11 03:54'), (858, 840, 'i checked with error and sent the queries', 56, '2024-11-12 01:30'), (859, 882, 'issue resolved kindly check and update the status', 253, '2024-11-12 09:48'), (860, 882, 'still stucking issue', 201, '2024-11-12 09:59'), (861, 882, 'pls check now', 253, '2024-11-12 10:09'), (862, 883, 'issue has resolved', 253, '2024-11-12 03:53'), (863, 885, 'issue has resolved', 253, '2024-11-12 03:53'), (864, 886, 'issue has resolved', 253, '2024-11-12 03:54'), (865, 887, 'issue has resolved after change the ISP', 253, '2024-11-12 03:54'), (866, 883, 'resolved', 198, '2024-11-12 04:38'), (867, 885, 'issue has been resolved', 228, '2024-11-12 05:43'), (868, 886, 'issue has been resolved', 228, '2024-11-12 05:43'), (869, 887, 'issue has been resolved', 228, '2024-11-12 05:44'), (870, 888, 'issue has resolved', 253, '2024-11-13 09:59'), (871, 890, 'issue has resolved after changed the another ISP', 253, '2024-11-13 09:59'), (872, 890, 'Issue has been resolved.Thank You', 228, '2024-11-13 10:03'), (873, 893, 'Excel sign in issue cleared from IT sided, Please check and close the ticket.', 294, '2024-11-13 10:24'), (874, 891, 'issue resolved\r\n', 253, '2024-11-13 10:28'), (875, 892, 'issue resolved', 253, '2024-11-13 10:28'), (876, 882, 'resolved', 201, '2024-11-13 10:37'), (877, 891, 'resolved', 201, '2024-11-13 10:37'), (878, 896, 'The issue is resolved after changed the ISP line.', 255, '2024-11-13 11:11'), (879, 894, 'issue resolved', 253, '2024-11-13 11:49'), (880, 895, 'issue resolved', 253, '2024-11-13 11:49'), (881, 859, 'issue clear', 68, '2024-11-13 01:38'), (882, 897, 'The issue is resolved after changed the ISP line.', 255, '2024-11-13 03:46'), (883, 854, 'The tech has resigned', 238, '2024-11-13 04:26'), (884, 840, 'Queries have been answered', 238, '2024-11-13 04:27'), (885, 900, 'issue has resolved', 253, '2024-11-14 12:59'), (886, 903, 'The issue is resolved after changed the ISP line.', 255, '2024-11-14 01:05'), (887, 905, 'I have send queries', 41, '2024-11-14 02:24'), (888, 905, 'Queries will be resolved', 238, '2024-11-14 02:42'), (889, 916, 'No queries', 222, '2024-11-14 02:50'), (890, 927, 'I have some queries and I have mailed to education ch@chcgroup.in', 90, '2024-11-14 04:04'), (891, 911, 'i have reviewed my errors.i\'ll improve my quality more.no quaries', 105, '2024-11-14 04:25'), (892, 915, 'I have sent external queries to education team', 224, '2024-11-14 04:30'), (893, 939, 'As I have a quires so kindly check and update', 98, '2024-11-14 11:12'), (894, 932, 'Check with error and no queries', 49, '2024-11-14 11:13'), (895, 939, 'I have quries so kindly check and update', 98, '2024-11-14 11:13'), (896, 935, 'I have queries. So, kindly check and update mam', 97, '2024-11-14 11:21'), (897, 931, 'check with error and reply the Queries', 101, '2024-11-14 11:22'), (898, 912, 'check with errors and no Queries', 55, '2024-11-14 11:27'), (899, 938, 'There is no Queries.', 48, '2024-11-15 12:06'), (900, 907, 'I have attached my queries in the mail kindly look into that.', 3, '2024-11-15 01:44'), (901, 919, 'Check with errors and no Queries', 47, '2024-11-15 06:28'), (902, 924, 'I mail the queries', 84, '2024-11-15 08:06'), (903, 489, 'I have checked and mailed queries.', 220, '2024-11-15 10:33'), (904, 914, 'I escalated due to side of caution for notification without annotation (Wrong measurement),vt as af wi int iv(Not acceptable)', 216, '2024-11-15 12:41'), (905, 939, 'Queries are resolved', 238, '2024-11-15 01:45'), (906, 935, 'Queries are resolved', 238, '2024-11-15 01:45'), (907, 924, 'Queries are resolved', 238, '2024-11-15 01:46'), (908, 923, 'Kindly fill the comments', 238, '2024-11-15 01:46'), (909, 927, 'Queries are resolved', 238, '2024-11-15 01:46'), (910, 931, 'Queries are resolved', 238, '2024-11-15 01:47'), (911, 915, 'Queries are answered', 238, '2024-11-15 01:47'), (912, 914, 'Queries will be answered', 238, '2024-11-15 01:48'), (913, 922, 'Kindly fill the comments', 238, '2024-11-15 01:48'), (914, 907, 'Queries will be resolved', 238, '2024-11-15 01:49'), (915, 814, 'Kindly fill the comments', 238, '2024-11-15 01:49'), (916, 913, 'Due to rush up the scans to complete my target with in my shift time I missed ectopics in scans. In upcoming weeks i increase my quality percentange.\r\n', 53, '2024-11-15 03:03'), (917, 705, 'HDD replaced from IT side, Please check and close the ticket.', 294, '2024-11-16 08:00'), (918, 702, 'Headphone replaced from IT side. Please check and close the ticket.', 294, '2024-11-16 08:01'), (919, 921, 'no Queries .', 58, '2024-11-16 10:36'), (920, 705, 'issue resolved', 110, '2024-11-16 11:10'), (921, 906, 'no queries', 22, '2024-11-16 02:35'), (922, 951, 'I have some Queries please check and update. Thank You', 54, '2024-11-17 01:59'), (923, 940, 'No Queries Thankyou', 99, '2024-11-17 02:02'), (924, 925, 'I don\'t have any queries', 93, '2024-11-17 10:46'), (925, 947, 'I Don\'t have Query', 89, '2024-11-17 10:47'), (926, 926, 'I Don\'t have queries in external error log.', 94, '2024-11-17 10:49'), (927, 945, 'I have sent the Queries', 42, '2024-11-17 14:37'), (928, 956, 'As I havn\'t checked the prescription properly , I missed to escalate the file for Severe tachycardia . Kindly apologizes Hereafter I will do files with more concentraion', 42, '2024-11-17 14:38'), (929, 958, 'As per your request internet access has given form IT side. Once complete your work please update.', 294, '2024-11-17 15:29'), (930, 958, 'Please close access', 2, '2024-11-17 16:52'), (931, 957, 'issue has resolved', 253, '2024-11-17 17:11'), (932, 944, 'will check', 253, '2024-11-17 17:11'), (933, 957, 'Issue has been resolved', 228, '2024-11-17 17:25'), (934, 942, ' I failed to see the changes in customizable urgent and only saw the customaizable emergent changes. So i didn\'t esclate it for urgent.', 66, '2024-11-18 00:32'), (935, 953, ' I failed to see the changes in customizable urgent and only saw the customaizable emergent changes. So i didn\'t esclate it for urgent.', 66, '2024-11-18 00:33'), (936, 949, 'i check with error\r\n and reply the queries', 66, '2024-11-18 00:33'), (937, 930, 'I have checked the errors and I don\'t have any queries.', 77, '2024-11-18 00:35'), (938, 948, 'i check error and reply the queries', 60, '2024-11-18 00:37'), (939, 950, 'I check with error and no queries', 65, '2024-11-18 01:12'), (940, 933, 'I check with errors and no queries', 59, '2024-11-18 01:14'), (941, 494, 'I have sent my queries to education department.', 28, '2024-11-18 10:38'), (942, 662, 'Issue Resolved', 28, '2024-11-18 10:39'), (943, 909, 'I ve sent the query of external error log kindly check and update', 17, '2024-11-18 20:29'), (944, 962, 'The issue is resolved after changed the ISP line.', 255, '2024-11-19 11:00'), (945, 962, 'Thank you!', 205, '2024-11-19 11:12'), (946, 961, 'Mouse checked and replaced new one from IT side, Please check and close the ricket.', 294, '2024-11-19 11:16'), (947, 958, 'Interner access disabled, Please check and close the ticket.', 294, '2024-11-19 11:18'), (948, 960, 'Issuse resolved.', 253, '2024-11-19 14:10'), (949, 960, 'Issue has been resolved', 228, '2024-11-19 14:11'), (950, 963, 'Internet access given.', 294, '2024-11-19 14:22'), (951, 964, 'Issue has resolved', 253, '2024-11-19 15:35'), (952, 963, 'Please close access. Work done', 2, '2024-11-19 15:59'), (953, 963, 'Internet access has disabled. PLease check and close the ticket.', 294, '2024-11-19 16:01'), (954, 944, 'Issue resolved', 253, '2024-11-19 16:09'), (955, 965, 'Issue resolved New WPS installed', 253, '2024-11-20 10:31'), (956, 966, 'Issue resolved.New SMPS installed.', 253, '2024-11-20 10:55'), (957, 967, 'Checked from IT side Double click issue there. Need take time for replacement.', 294, '2024-11-20 15:47'), (958, 656, 'Now the issue was resolved', 4, '2024-11-21 11:22'), (959, 558, 'Now the issue was resolved.', 4, '2024-11-21 11:22'), (960, 968, 'Issue resolved now working fine', 253, '2024-11-21 12:31'), (961, 968, 'Issue has been resolved', 228, '2024-11-21 12:32'), (962, 969, 'issue resolved network working fine', 253, '2024-11-21 13:48'), (963, 969, 'Issue has been resolved', 228, '2024-11-21 13:48'), (964, 975, 'Meterbox issue has resolved at 12:55. Please close the ticket.', 294, '2024-11-22 08:09'), (965, 988, 'checked from IT side. It was in HDD issue. Need to take time for replacement.', 294, '2024-11-22 09:42'), (966, 989, 'Issue resolved.New OS installed.', 253, '2024-11-22 11:37'), (967, 990, 'Internet access has given.', 294, '2024-11-22 14:47'), (968, 991, 'Issue resolved.new WPS installed.', 253, '2024-11-22 14:58'), (969, 991, 'Issue resolved', 227, '2024-11-22 15:16'), (970, 992, 'Issue resolved', 253, '2024-11-22 16:22'), (971, 990, 'Internet access blocke from IT side, Please check and close the ticket.', 294, '2024-11-22 16:25'), (972, 993, 'Test Ticket', 253, '2024-11-22 17:08'), (973, 934, 'I check with error and no query', 102, '2024-11-23 02:03'), (974, 995, 'Mose issues solved', 510, '2024-11-23 13:24'), (975, 995, 'issue has resolved', 253, '2024-11-23 13:41'), (976, 996, 'Application has installed', 253, '2024-11-23 13:41'), (977, 997, 'now issue has resolved', 253, '2024-11-23 13:42'), (978, 995, 'Mouse issue solved', 510, '2024-11-23 13:43'), (979, 997, 'Issue has been resolved', 228, '2024-11-23 13:43'), (980, 996, 'resolved', 201, '2024-11-23 14:00'), (981, 999, 'Resolved', 232, '2024-11-23 15:13'), (982, 999, 'issue has resolved changed the RAM', 253, '2024-11-23 15:35'), (983, 998, 'Web browse access has been turned off.', 251, '2024-11-23 15:38'), (984, 910, 'I have sent queries.', 220, '2024-11-24 04:49'), (985, 999, 'Resolved', 232, '2024-11-25 10:00'), (986, 1001, 'Issue resolved. Nwe OS installed.', 253, '2024-11-25 12:37'), (987, 1002, 'Issue resolved.New SSD and RAM installed.Now working fine.', 253, '2024-11-25 14:42'), (988, 929, 'no quries', 61, '2024-11-26 10:06'), (989, 1004, 'Issue has resolved', 253, '2024-11-26 10:32'), (990, 1005, 'Issue has resolved', 253, '2024-11-26 15:14'), (991, 1008, 'Issue has resolved after increased the space', 253, '2024-11-27 09:17'), (992, 1008, 'Issue has been resolved.Thank you', 228, '2024-11-27 09:23'), (993, 910, 'Queries are resolved', 238, '2024-11-27 11:56'), (994, 909, 'Queries resolved', 238, '2024-11-27 11:56'), (995, 951, 'Queries resolved', 238, '2024-11-27 11:58'), (996, 949, 'Queries resolved', 238, '2024-11-27 11:58'), (997, 945, 'Queries resolved', 238, '2024-11-27 11:59'), (998, 928, 'Tech has resigned', 238, '2024-11-27 13:25'), (999, 904, 'The tech has resigned', 238, '2024-11-27 13:26'), (1000, 911, 'reviewed no queries', 105, '2024-11-27 14:13'), (1001, 1010, 'issue has resolved , New hard disk changed', 253, '2024-11-27 14:38'), (1002, 920, 'No queries', 28, '2024-11-27 18:49'), (1003, 940, 'No Queries Thankyou', 99, '2024-11-27 20:17'), (1004, 937, 'No Queries', 63, '2024-11-27 21:57'), (1005, 865, 'As I didnt see the trigger properly, I missed the emergent criteria. But while going through the strip, I found out that it is not VT, it is intermittent IVCD. Hereafter this will not happen and also I will make sure that I will concentrate more while doing scan.', 39, '2024-11-27 23:04'), (1006, 848, 'I have sent queries', 39, '2024-11-27 23:07'), (1007, 917, 'Queries have to sent to education regarding my external error log.', 16, '2024-11-27 23:14'), (1008, 936, 'no Queries', 103, '2024-11-28 02:31'), (1009, 1012, 'issue has resolved, New application has installed', 253, '2024-11-28 09:21'), (1010, 1012, 'RESOLVED', 201, '2024-11-28 10:36'), (1011, 917, 'Queries resolved', 238, '2024-11-29 11:42'), (1012, 1034, 'Queries mail sent to education team', 11, '2024-11-29 12:24'), (1013, 954, 'This is not True MDN , Queries mail sent to education team', 11, '2024-11-29 12:25'), (1014, 918, 'No Queries', 11, '2024-11-29 12:26'), (1015, 1051, 'I have reviewed my error and I will do scans more carefully.', 499, '2024-11-29 12:42'), (1016, 1039, 'No queries', 18, '2024-11-29 12:46'), (1017, 1035, 'No Queries', 28, '2024-11-29 12:46'), (1018, 952, 'I accepted , this will not happen again', 18, '2024-11-29 12:48'), (1019, 819, 'No queries', 18, '2024-11-29 12:48'), (1020, 496, 'No queries', 18, '2024-11-29 12:49'), (1021, 1038, 'there is no query in external errorlog', 23, '2024-11-29 12:54'), (1022, 1037, 'no queries', 58, '2024-11-29 13:30'), (1023, 1042, 'Queries mail send with Education Team', 219, '2024-11-29 13:38'), (1024, 1013, 'I have queries some strip ids', 41, '2024-11-29 13:49'), (1025, 1015, 'i have sent the queries', 12, '2024-11-29 13:52'), (1026, 1031, 'I have sent queries to education team. they have accepted my queries', 224, '2024-11-29 14:37'), (1027, 1054, 'No Queries', 42, '2024-11-29 15:14'), (1028, 1058, 'Issue resolved', 253, '2024-11-29 15:18'), (1029, 1058, 'issue has been resolved', 228, '2024-11-29 15:39'), (1030, 1091, 'Issue resolved.New OS and RAM installed.', 253, '2024-11-29 16:15'), (1031, 1062, 'No queries', 70, '2024-11-29 17:01'), (1032, 1085, 'I have Queries, kindly clarify it', 77, '2024-11-29 20:06'), (1033, 1050, 'I have Queries, kindly clarify it.', 77, '2024-11-29 20:06'), (1034, 1018, 'No queries', 24, '2024-11-29 20:13'), (1035, 1067, 'I have Queries in the external error log, Thank You', 54, '2024-11-29 20:16'), (1036, 1082, 'There is no Queries', 48, '2024-11-29 20:20'), (1037, 1076, 'No Queries, Thank You', 85, '2024-11-29 20:30'), (1038, 1046, ' I went through the file and it seems like I failed to check the prescription changes. Thank You.', 85, '2024-11-29 20:31'), (1039, 1089, 'No quries Thank You', 98, '2024-11-29 20:32'), (1040, 1087, 'No queries. Thank You !', 97, '2024-11-29 21:11'), (1041, 1019, 'No Queries', 3, '2024-11-29 23:00'), (1042, 1069, 'no queries', 66, '2024-11-29 23:23'), (1043, 1083, 'No Queries', 49, '2024-11-29 23:24'), (1044, 1078, 'No Queries', 62, '2024-11-30 00:26'), (1045, 1047, ' I thought file was sinus with lead reverse, so I used radio button and failed to escalate', 62, '2024-11-30 00:26'), (1046, 1075, 'No Queries', 104, '2024-11-30 00:29'), (1047, 1065, 'no queries', 102, '2024-11-30 00:30'), (1048, 1026, 'No Queries', 55, '2024-11-30 00:31'), (1049, 1084, 'No Queries', 101, '2024-11-30 00:33'), (1050, 1090, 'No quries', 81, '2024-11-30 00:35'), (1051, 1048, 'Due to long duration, I moved 10-10 sec and failed to notice Aflutter presence in the strip. Here afterwards I\'ll focus more on files and\r\nwon\'t repeat this mistake.\r\n', 104, '2024-11-30 00:37'), (1052, 1079, 'No Queries', 56, '2024-11-30 01:07'), (1053, 1045, ' I labelled urgent for the file and I miscalculated the time coversion,So I missed to esclated.', 56, '2024-11-30 01:08'), (1054, 1080, 'No Queries', 86, '2024-11-30 01:09'), (1055, 1088, 'Thank you', 99, '2024-11-30 02:35'), (1056, 1029, 'No Queries ', 233, '2024-11-30 04:22'), (1057, 1024, 'no queries', 26, '2024-11-30 04:44'), (1058, 1066, 'No Queries', 74, '2024-11-30 05:46'), (1059, 1021, 'no queries', 220, '2024-11-30 06:37'), (1060, 1093, 'issue resolved\r\n', 253, '2024-11-30 14:55'), (1061, 1068, 'no queries', 60, '2024-12-01 00:08'), (1062, 1077, 'no queries', 71, '2024-12-01 05:02'), (1063, 1094, 'I check the system wps sing in issue, reinstalled wps and restart the system issue fixed', 251, '2024-12-01 09:59'), (1064, 1085, 'Queries resolved', 238, '2024-12-01 10:22'), (1065, 1067, 'Queries resolved', 238, '2024-12-01 10:25'), (1066, 1050, 'Queries resolved', 238, '2024-12-01 10:26'), (1067, 1042, 'Queries resolved', 238, '2024-12-01 10:36'), (1068, 1034, 'Queries resolved', 238, '2024-12-01 10:38'), (1069, 1031, 'Queries resolved', 238, '2024-12-01 10:38'), (1070, 1015, 'Queries resolved', 238, '2024-12-01 10:41'), (1071, 1013, 'Queries resolved', 238, '2024-12-01 10:41'), (1072, 1094, 'wps is working fine', 23, '2024-12-01 10:42'), (1073, 954, 'MDN removed', 238, '2024-12-01 10:43'), (1074, 1040, 'Wrong tech assigned', 238, '2024-12-01 10:50'), (1075, 1095, 'I have mailed my queries to education team', 229, '2024-12-01 14:31'), (1076, 1016, 'No queries', 31, '2024-12-01 16:16'), (1077, 988, 'HDD has replaced by warranty. Please check and close the ticket.', 294, '2024-12-02 09:23'), (1078, 1097, 'checked form IT side regarding mouse issue. It will take time for replacement.', 294, '2024-12-02 10:21'), (1079, 988, 'now working fine', 110, '2024-12-02 10:49'), (1080, 1098, 'Issue resolved', 253, '2024-12-02 14:14'), (1081, 1093, 'Resolved', 495, '2024-12-02 15:09'), (1082, 1099, 'System working fine will keep follow on it.', 253, '2024-12-03 12:08'), (1083, 1014, 'no queries', 22, '2024-12-03 14:21'), (1084, 1049, 'i have already mailed', 22, '2024-12-03 14:22'), (1085, 1100, 'Issue resolved', 253, '2024-12-03 17:40'), (1086, 1100, 'Issue has been resolved', 228, '2024-12-04 08:05'), (1087, 1101, 'Internet access has given.', 294, '2024-12-04 11:49'), (1088, 1064, 'Due to primary deflect my precentage was decreased, I will improve my quality and do my scan carefully.', 61, '2024-12-04 12:52'), (1089, 1063, 'I have sent queries to education team', 90, '2024-12-04 12:54'), (1090, 1101, 'Please close access\r\n', 2, '2024-12-04 17:14'), (1091, 1102, 'issue resolved', 253, '2024-12-05 12:49'), (1092, 1106, 'Network issue has resolved', 253, '2024-12-06 13:58'), (1093, 1105, 'Pls check and update the status', 253, '2024-12-06 13:59'), (1094, 1104, 'Kindly check and update the status', 253, '2024-12-06 13:59'), (1095, 1106, 'Issue has been resolved', 228, '2024-12-06 14:20'), (1096, 1095, 'Queries resolved', 238, '2024-12-06 15:09'), (1097, 1063, 'Queries resolved', 238, '2024-12-06 15:09'), (1098, 1105, 'still not resolved', 201, '2024-12-06 15:45'), (1099, 1022, 'NO queries', 25, '2024-12-07 02:27'), (1100, 1104, 'Resolved', 492, '2024-12-07 08:21'), (1101, 1099, 'Mark Resolved', 495, '2024-12-07 08:21'), (1102, 1108, 'Issue resolved. Check the power cable and replugged.', 253, '2024-12-07 09:03'), (1103, 1110, 'Issue resolved', 253, '2024-12-07 12:41'), (1104, 1109, 'Issue resolved.New RAM and OS installed.', 253, '2024-12-07 13:25'), (1105, 1111, 'Issue resolved', 253, '2024-12-07 13:55'), (1106, 1111, 'Issue has been resolved', 228, '2024-12-07 13:57'), (1107, 1112, 'Issue resolved', 253, '2024-12-07 14:34'), (1108, 1114, 'mouse not working properly', 522, '2024-12-08 04:17'), (1109, 1120, 'Issue has resolved', 253, '2024-12-08 11:21'), (1110, 1121, 'both ISP some issue i have complaint to concern team', 253, '2024-12-08 16:13'), (1111, 1123, 'I checked the system wps sign in issue, i reinstalled wps . Now issue resolved.', 251, '2024-12-09 05:54'), (1112, 1123, 'Issue resolved', 528, '2024-12-09 05:55'), (1113, 1109, 'Resolved', 492, '2024-12-09 09:44'), (1114, 1125, 'The issue is resolved after changed the ISP line.', 255, '2024-12-09 14:02'), (1115, 1105, 'resolved', 201, '2024-12-09 16:48'), (1116, 1126, 'Issue Resolved', 253, '2024-12-09 17:02'), (1117, 1126, 'resolved', 201, '2024-12-09 17:16'), (1118, 1071, 'No queries', 59, '2024-12-10 04:49'), (1119, 1127, 'Now I have some change done that system will 1 hr 2 hr', 253, '2024-12-10 10:52'), (1120, 1121, 'Issue has been resolved', 228, '2024-12-10 10:55'), (1121, 1128, 'Keyboard issue checked and replaced the new keyboard from IT side, PLeasew check and close the ticket.', 294, '2024-12-10 11:36'), (1122, 1130, 'issue resolved', 253, '2024-12-10 14:13'), (1123, 1129, 'issue resolved after changed the ISP', 253, '2024-12-10 14:13'), (1124, 1131, 'issue resolved', 253, '2024-12-10 16:09'), (1125, 1132, 'issue resolved', 253, '2024-12-10 16:09'), (1126, 1133, 'issue resolved', 253, '2024-12-10 16:10'), (1127, 1133, 'issue solved', 548, '2024-12-10 16:13'), (1128, 1132, 'issue solved', 548, '2024-12-10 16:13'), (1129, 1131, 'issue solved', 548, '2024-12-10 16:13'), (1130, 1129, 'Issue has been resolved', 228, '2024-12-10 16:37'), (1131, 1130, 'Issue resolved', 138, '2024-12-10 16:38'), (1132, 1136, 'Issue resolved', 253, '2024-12-11 17:36'), (1133, 1137, 'Issue resolved. New mouse installed.', 253, '2024-12-11 17:37'), (1134, 1138, 'Issue resolved', 253, '2024-12-11 17:37'), (1135, 1140, 'Issue resolved', 253, '2024-12-11 18:50'), (1136, 1139, 'Issue resolved', 253, '2024-12-11 18:51'), (1137, 1140, 'Issue Solved', 70, '2024-12-11 20:01'), (1138, 1139, 'Issue solved', 70, '2024-12-11 20:01'), (1139, 1020, 'ive sent the query', 17, '2024-12-12 00:21'), (1140, 1142, 'Issue resolved', 253, '2024-12-12 16:03'), (1141, 1143, 'Now that issue has resolved pls ', 253, '2024-12-12 16:36'), (1142, 1143, 'issue resolved.Thank you', 228, '2024-12-12 16:38'), (1143, 1020, 'Queries resolved', 238, '2024-12-13 11:01'), (1144, 1146, 'Issue has resolved after changed the new SMPS', 253, '2024-12-13 13:00'), (1145, 1136, 'Resolved', 457, '2024-12-13 13:57'), (1146, 1149, 'Issue resolved', 253, '2024-12-13 14:44'), (1147, 1025, 'i have reviewed my error log no quaries', 105, '2024-12-13 16:00'), (1148, 1060, 'no queries', 87, '2024-12-13 16:50'), (1149, 1150, 'Issue resolved.Headphone was replaced.', 253, '2024-12-13 16:51'), (1150, 1081, 'Thank you', 96, '2024-12-13 16:52'), (1151, 1150, 'RESOLVED', 201, '2024-12-13 16:52'), (1152, 1086, 'No Queries', 103, '2024-12-13 16:55'), (1153, 1148, 'Issue resolved', 253, '2024-12-13 17:12'), (1154, 1147, 'issue resolved', 253, '2024-12-13 17:12'), (1155, 1147, 'issue resolved', 228, '2024-12-13 17:14'), (1156, 1148, 'Issue resolved', 228, '2024-12-13 17:14'), (1157, 1152, 'Issue resolved', 253, '2024-12-13 17:34'), (1158, 1151, 'Issue resolved', 253, '2024-12-13 17:34'), (1159, 1151, 'Issue solved', 70, '2024-12-13 17:40'), (1160, 1152, 'Issue Solved', 70, '2024-12-13 17:40'), (1161, 1072, 'No Queries', 78, '2024-12-14 02:32'), (1162, 1070, 'No queries', 65, '2024-12-14 02:34'), (1163, 937, 'No Queries', 63, '2024-12-14 02:36'), (1164, 1074, 'No Queries', 63, '2024-12-14 02:37'), (1165, 1055, 'No Queries', 89, '2024-12-14 02:38'), (1166, 1145, 'No quries', 448, '2024-12-15 05:28'), (1167, 0, 'test', 6, '2024-12-16 17:10'), (1168, 1053, 'no queries', 93, '2024-12-17 05:09'), (1169, 0, 'test', 300, '2024-12-17 12:30'), (1170, 1156, 'test', 300, '2024-12-17 12:44'), (1171, 1154, 'issue resolved', 253, '2024-12-17 15:11'), (1172, 1156, 'Issue resolved.New RAM 4GB and OS was installed', 253, '2024-12-17 15:11'), (1173, 674, 'Mark Resolved', 199, '2024-12-17 15:14'), (1174, 1154, 'Mark Resolved', 199, '2024-12-17 15:14'), (1175, 1157, 'Yes, I have observed that Excel issue, because of remote location shared folder somtimes Excel is getting stuck , Will provide the Local share folder after getting management approval ', 255, '2024-12-17 18:08'), (1176, 1036, 'No Queries', 47, '2024-12-17 23:43'), (1177, 1052, 'no queries', 94, '2024-12-17 23:48'), (1178, 1158, 'Issue resolved', 253, '2024-12-18 12:59'), (1179, 1158, 'issue has been resolved', 228, '2024-12-18 13:39'), (1180, 1159, 'Issue resolved.New mouse installed', 253, '2024-12-18 14:23'), (1181, 1196, 'The query is resolved', 23, '2024-12-18 14:42'), (1182, 1214, 'No Queries', 42, '2024-12-18 14:53'), (1183, 1195, 'No Query', 229, '2024-12-18 14:57'), (1184, 1161, 'I have already sent the queries', 12, '2024-12-18 15:01'), (1185, 1211, 'I have mailed my queries', 84, '2024-12-18 15:02'), (1186, 1218, 'Now that issue resolved after changed ISP', 253, '2024-12-18 15:02'), (1187, 1059, 'no queries', 84, '2024-12-18 15:04'), (1188, 1177, 'Issue resolved', 253, '2024-12-18 15:14'), (1189, 1164, 'I have mailed my queries', 31, '2024-12-18 15:14'), (1190, 1215, 'No queries', 70, '2024-12-18 15:15'), (1191, 1228, 'No Queries ,Thankyou', 99, '2024-12-18 15:29'), (1192, 1227, 'No Queries. Thank You', 97, '2024-12-18 15:29'), (1193, 1220, 'No Queries', 104, '2024-12-18 15:29'), (1194, 1212, 'No queries', 96, '2024-12-18 15:30'), (1195, 1234, 'No Queries', 101, '2024-12-18 15:31'), (1196, 1213, 'no queries', 91, '2024-12-18 15:37'), (1197, 1247, 'I have mailed the queries ', 84, '2024-12-18 16:01'), (1198, 1240, 'I have mailed my quries ', 31, '2024-12-18 16:09'), (1199, 1193, 'I reviewed the error logs and no queries.', 246, '2024-12-18 16:21'), (1200, 1192, 'i have reviewed my error log.no quaries', 105, '2024-12-18 17:04'), (1201, 1233, 'Dear Mam, I have queries in the external error. Thank You', 54, '2024-12-18 20:12'), (1202, 1216, 'No Quries', 89, '2024-12-18 20:15'), (1203, 1225, 'There is No Quries', 85, '2024-12-18 20:18'), (1204, 1201, 'no Queries', 16, '2024-12-18 20:30'), (1205, 1033, 'No Queries', 16, '2024-12-18 20:30'), (1206, 1239, 'There is no Queries', 48, '2024-12-18 20:34'), (1207, 1181, 'no query', 17, '2024-12-18 20:38'), (1208, 1185, 'No Queries', 476, '2024-12-18 21:03'), (1209, 1179, 'no queries', 9, '2024-12-18 22:00'), (1210, 1204, 'Already sent for queires and returned with acceptance of queries', 216, '2024-12-18 22:02'), (1211, 1186, 'No queries', 444, '2024-12-18 22:03'), (1212, 1183, 'no queries', 491, '2024-12-18 22:06'), (1213, 1170, 'no queries', 478, '2024-12-18 22:06'), (1214, 1169, 'no queries', 482, '2024-12-18 22:08'), (1215, 1178, 'sent queries and accepted', 26, '2024-12-19 00:05'), (1216, 1174, 'I have sent queries in mail kindly check and update', 3, '2024-12-19 00:15'), (1217, 1176, 'No Query', 448, '2024-12-19 00:16'), (1218, 1243, 'No queries', 3, '2024-12-19 00:16'), (1219, 1043, 'No queries', 19, '2024-12-19 00:37'), (1220, 1210, 'No queries', 19, '2024-12-19 00:38'), (1221, 1235, 'No Queries', 49, '2024-12-19 03:56'), (1222, 1238, 'No queries', 65, '2024-12-19 03:56'), (1223, 1199, 'no queries', 47, '2024-12-19 07:41'), (1224, 1202, 'I have mailed for queries for education team', 222, '2024-12-19 07:44'), (1225, 1237, 'no Queries', 66, '2024-12-19 08:08'), (1226, 1230, 'No Queries', 56, '2024-12-19 08:09'), (1227, 1236, 'no queries', 60, '2024-12-19 08:28'), (1228, 1189, 'I have reviewed my error log no queries. ', 502, '2024-12-19 08:45'), (1229, 1190, 'I\'ve reviewed my error logs , no queries.', 499, '2024-12-19 08:48'), (1230, 1255, 'Now added one adaptor. Now issue resolved', 253, '2024-12-19 11:10'), (1231, 1218, 'Issue has been resolved.Thank you', 228, '2024-12-19 11:11'), (1232, 1229, 'I have some kindly check and update', 98, '2024-12-19 11:42'), (1233, 1208, 'No Query', 226, '2024-12-19 12:01'), (1234, 1028, 'No query', 226, '2024-12-19 12:01'), (1235, 1171, 'I have send Queries', 564, '2024-12-19 12:05'), (1236, 1168, 'no queries', 22, '2024-12-19 14:19'), (1237, 1197, 'no queries', 58, '2024-12-19 14:48'), (1238, 1217, ' As I have got primary deflect for urgent scans, so reduced my percentage, Hereafter l will do files with concentration and do urgent scan properly.', 61, '2024-12-19 14:48'), (1239, 1256, 'Due to an issue with the Tenda WiFi (AC10) modem, the internet was disconnecting frequently, after replacing it with a spare modem, the issue has been resolved.', 255, '2024-12-19 14:56'), (1240, 1247, 'Queries resolved', 238, '2024-12-19 15:32'), (1241, 1240, 'Queries resolved', 238, '2024-12-19 15:33'), (1242, 1233, 'Queries resolved', 238, '2024-12-19 15:35'), (1243, 1229, 'Queries resolved', 238, '2024-12-19 15:35'), (1244, 1211, 'Queries resolved', 238, '2024-12-19 15:38'), (1245, 1202, 'Queries resolved', 238, '2024-12-19 15:39'), (1246, 1174, 'queries resolved', 238, '2024-12-19 15:44'), (1247, 1164, 'Queries resolved', 238, '2024-12-19 15:45'), (1248, 1161, 'Queries resolved', 238, '2024-12-19 15:46'), (1249, 1257, 'Issue resolved.Forticlient reinstalled.', 253, '2024-12-19 16:02'), (1250, 1253, 'My request not yet resolved', 240, '2024-12-19 22:29'), (1251, 1205, 'No queries', 233, '2024-12-19 23:50'), (1252, 1222, 'no queries', 94, '2024-12-20 01:11'), (1253, 1251, 'no queries', 94, '2024-12-20 01:11'), (1254, 1258, 'Queries Sent', 25, '2024-12-20 02:28'), (1255, 1226, 'No quries', 81, '2024-12-20 03:21'), (1256, 1269, 'I check the system wps sign in issue, I re installed wps & restart the system, issue resolved', 251, '2024-12-20 04:00'), (1257, 1269, 'Issue fixed', 19, '2024-12-20 04:01'), (1258, 1260, 'Kindly fill the comments', 238, '2024-12-20 15:07'), (1259, 1258, 'Queries resolved', 238, '2024-12-20 15:08'), (1260, 1270, 'Issue resolved Processor Fan & Hard Disk was changed.', 253, '2024-12-20 15:25'), (1261, 1257, 'Resolved', 196, '2024-12-20 15:27'), (1262, 1127, 'Resolved', 492, '2024-12-20 15:28'), (1263, 1255, 'Resolved', 492, '2024-12-20 15:28'), (1264, 1280, 'Issue resolved New OS installed.', 253, '2024-12-20 15:54'), (1265, 1281, 'Issue resolved ', 253, '2024-12-20 15:54'), (1266, 1281, 'Issue solved', 70, '2024-12-20 15:56'), (1267, 1280, 'issue solved', 70, '2024-12-20 15:56'), (1268, 1253, 'waiting for approval', 254, '2024-12-20 21:02'), (1269, 1276, 'I have send queries through the mail', 99, '2024-12-20 21:07'), (1270, 1282, 'Issue resolved.', 253, '2024-12-21 08:05'), (1271, 1288, 'Issue resolved.', 253, '2024-12-21 10:42'), (1272, 1194, 'Reviewed no query', 501, '2024-12-21 11:30'), (1273, 868, 'Reviewed no query', 501, '2024-12-21 11:31'), (1274, 1273, 'no Query', 226, '2024-12-21 12:37'), (1275, 1173, 'no queries', 24, '2024-12-21 14:07'), (1276, 1291, 'Issue resolved', 253, '2024-12-21 14:40'), (1277, 1291, 'Issue has been resolved', 228, '2024-12-21 14:47'), (1278, 1282, 'issue has been resolved', 228, '2024-12-21 14:47'), (1279, 1292, 'its in HDD issue, need to replaced new one. It will take time', 294, '2024-12-22 14:06'), (1280, 1272, 'Queries', 448, '2024-12-23 03:59'), (1281, 1295, 'The issue is resolved after changed the network Cable.', 255, '2024-12-23 09:26'), (1282, 1305, 'reviewed..no quaries', 105, '2024-12-23 13:41'), (1283, 1306, 'No Queries', 70, '2024-12-23 13:46'), (1284, 1304, 'I reviewed my error logs and no queries', 246, '2024-12-23 14:27'), (1285, 1308, 'no queries', 91, '2024-12-23 14:41'), (1286, 1319, 'Issue resolved', 253, '2024-12-23 15:16'), (1287, 1309, 'No queries', 96, '2024-12-23 15:30'), (1288, 1221, 'No Queries', 102, '2024-12-23 20:56'), (1289, 1248, 'No Queries', 102, '2024-12-23 20:56'), (1290, 1316, 'no Queries', 49, '2024-12-24 00:16'), (1291, 1219, 'no query', 63, '2024-12-24 00:17'), (1292, 1278, 'no Quries', 85, '2024-12-24 00:18'), (1293, 1310, 'Dear Mam, I have Queries in External error log Nov , thank You', 54, '2024-12-24 00:19'), (1294, 1279, 'No quries', 81, '2024-12-24 00:19'), (1295, 1314, 'NO QUERIES', 65, '2024-12-24 04:43'), (1296, 1298, 'I have sent queries', 476, '2024-12-24 05:49'), (1297, 1299, 'sent queries', 26, '2024-12-24 06:19'), (1298, 1313, 'No Queries', 66, '2024-12-25 00:59'), (1299, 1315, 'check with error and reply the queries', 78, '2024-12-25 02:37'), (1300, 1061, 'no Queries', 92, '2024-12-25 06:49'), (1301, 1231, 'no Queries', 92, '2024-12-25 06:49'), (1302, 1317, 'no Queries', 92, '2024-12-25 06:50'), (1303, 1277, 'No Queries', 62, '2024-12-25 06:50'), (1304, 1320, 'Issue resolved', 253, '2024-12-25 16:31'), (1305, 1322, 'Issue resolved', 253, '2024-12-25 16:32'), (1306, 1300, 'No queries', 9, '2024-12-26 04:31'), (1307, 1188, 'I Have sent queries', 489, '2024-12-26 07:01'), (1308, 1157, 'The issue has been resolved now after a few changes were made to the server, an alternative solution is to save the Excel file on the desktop if there is any lag, and at the end of the day, copy it to the shared folder.', 255, '2024-12-26 09:00'), (1309, 1323, 'The mouse is repleced ', 255, '2024-12-26 11:27'), (1310, 1307, 'I have sent the Query to the mail', 101, '2024-12-26 11:48'), (1311, 1324, 'It was in LAN port hardware issue. need to take for replacement.', 294, '2024-12-26 12:11'), (1312, 1326, 'Issue resolved.', 253, '2024-12-26 16:00'), (1313, 1327, 'Issue resolved', 253, '2024-12-26 16:01'), (1314, 1328, 'Issue resolved', 253, '2024-12-26 16:01'), (1315, 1328, 'Issue resolved', 70, '2024-12-26 16:20'), (1316, 1326, 'Issue resolved', 70, '2024-12-26 16:20'), (1317, 1327, 'issue has been resolved', 228, '2024-12-26 16:28'), (1318, 1329, 'issue resolved', 253, '2024-12-26 20:13'), (1319, 1330, 'Issue resolved.', 253, '2024-12-27 13:07'), (1320, 1331, 'Issue resolved.', 253, '2024-12-27 14:12'), (1321, 1356, 'No Queries', 90, '2024-12-27 15:20'), (1322, 1332, 'Issue resolved', 253, '2024-12-27 15:20'), (1323, 1362, 'Issue resolved', 253, '2024-12-27 15:34'), (1324, 1352, 'No Queries', 229, '2024-12-27 15:50'), (1325, 1351, 'no queries', 58, '2024-12-27 15:51'), (1326, 1203, 'I have sent some queries to education team', 224, '2024-12-27 16:04'), (1327, 1345, 'I have sent queries to education team', 224, '2024-12-27 16:04'), (1328, 1245, 'Queries mail send with education team', 219, '2024-12-27 16:16'), (1329, 1207, 'queries mail send with education team', 219, '2024-12-27 16:18'), (1330, 1200, 'No Queries', 11, '2024-12-27 16:26'), (1331, 1347, 'No Queries', 11, '2024-12-27 16:26'), (1332, 1332, 'resolved', 201, '2024-12-27 16:54'), (1333, 1331, 'issue has been resolved', 228, '2024-12-27 17:24'), (1334, 1353, 'No Queries', 16, '2024-12-27 20:59'), (1335, 1357, 'I have some queries. \r\nSend to the mail', 103, '2024-12-27 21:24'), (1336, 1360, 'no query', 63, '2024-12-28 02:18'), (1337, 1365, 'checked form IT side issue with LAN port hardware issue. We need replace USB to LAN port.', 294, '2024-12-28 09:16'), (1338, 1358, 'I have some quaries and I have send it through the mail . Please check and update.', 61, '2024-12-28 10:33'), (1339, 1334, 'No queries', 4, '2024-12-28 12:25'), (1340, 1366, 'Issue resolved.', 253, '2024-12-28 13:56'), (1341, 1366, 'issue has been resolved', 228, '2024-12-28 14:11'), (1342, 1367, 'issue has resolved', 253, '2024-12-28 18:23'), (1343, 1368, 'New mouse installed', 253, '2024-12-28 18:24'), (1344, 1354, 'No Queries', 19, '2024-12-29 20:38'), (1345, 1361, 'There is no Queries', 48, '2024-12-29 22:53'), (1346, 1340, 'Queries', 442, '2024-12-29 23:52'), (1347, 1369, 'Issue resolved', 253, '2024-12-30 13:14'), (1348, 1333, 'i have send queries', 474, '2024-12-30 13:48'), (1349, 1336, 'no queries', 22, '2024-12-30 13:51'), (1350, 1370, 'Issue resolved', 253, '2024-12-30 16:19'), (1351, 1371, 'Issue resolved.New SSD installed,.', 253, '2024-12-30 16:22'), (1352, 1355, 'I have mailed my Queries', 79, '2024-12-31 09:50'), (1353, 1346, 'I have been mailed for some Queries', 222, '2024-12-31 10:28'), (1354, 1264, 'no queries', 87, '2024-12-31 12:53'), (1355, 1374, 'issue has resolved', 253, '2024-12-31 15:27'), (1356, 1373, 'issue has resolved', 253, '2024-12-31 15:27'), (1357, 1374, 'Issue resolved', 228, '2024-12-31 16:10'), (1358, 1371, 'Issue solved', 504, '2024-12-31 16:20'), (1359, 1373, 'issue solved', 87, '2025-01-01 12:42'), (1360, 1372, 'In my absence, if you face any further IT issues or need assistance, please feel free to reach out to the IT teams in Chennai or Salem to avoid any work disruptions.\r\n\r\nChennai- it-ch@chcgroup.in\r\nSalem- it-sm@chcgroup.in\r\n', 255, '2025-01-01 13:31'), (1361, 1375, 'No Queries', 98, '2025-01-01 14:06'), (1362, 1376, ' I heartfeltly apologize for the mistake I have committed in the below mentioned strip. Hereafter I assure you that I would concentrate more on each scan and will not repeat the same mistake again. \r\n ', 61, '2025-01-01 17:14'), (1363, 1378, 'Issue resolved', 253, '2025-01-02 16:57'), (1364, 1377, 'Mark Resolved', 495, '2025-01-03 08:00'), (1365, 1379, 'Issue resolved.', 253, '2025-01-03 14:41'), (1366, 1379, 'Issue Solved', 70, '2025-01-03 14:42'), (1367, 1365, 'NEW LAN port fixed. Now system working properly. PLease check and close the ticket.', 294, '2025-01-03 16:52'), (1368, 1365, 'ISSUE RESOLVED', 213, '2025-01-03 16:56'), (1369, 1380, 'Issue resolved.', 253, '2025-01-03 17:19'), (1370, 1263, 'No queries', 18, '2025-01-04 01:35'), (1371, 1263, 'No queries', 18, '2025-01-04 01:36'), (1372, 1381, 'issue resolved', 253, '2025-01-04 09:35'), (1373, 1382, 'Process done', 253, '2025-01-04 09:35'), (1374, 1383, 'issue has resolved', 253, '2025-01-04 09:35'), (1375, 1384, 'issue has resolved', 253, '2025-01-04 09:35'), (1376, 1385, 'issue has resolved', 253, '2025-01-04 09:40'), (1377, 1385, 'Issue has been resolved', 143, '2025-01-04 09:48'), (1378, 1378, 'issue has been resolved', 228, '2025-01-04 10:43'), (1379, 1382, 'issue has been resolved', 228, '2025-01-04 10:43'), (1380, 1383, 'issue has been resolved', 228, '2025-01-04 10:44'), (1381, 1384, 'issue has been resolved', 228, '2025-01-04 10:44'), (1382, 1324, 'New LANport has fixed. Please check and close the ticket.', 294, '2025-01-04 14:13'), (1383, 1324, 'The issue is resolved, thank you for the support', 243, '2025-01-04 14:32'), (1384, 1386, 'As per your request Snipping to acces has given. PLease check and close the ticket.', 294, '2025-01-04 14:39'), (1385, 1340, 'Queries resolved', 238, '2025-01-04 16:03'), (1386, 1333, 'Queries resolved', 238, '2025-01-04 16:04'), (1387, 1299, 'Queries resolved', 238, '2025-01-04 16:05'), (1388, 1298, 'Queries resolved', 238, '2025-01-04 16:06'), (1389, 1272, 'Queries resolved', 238, '2025-01-04 16:06'), (1390, 1245, 'Queries resolved', 238, '2025-01-04 16:07'), (1391, 1207, 'Queries resolved', 238, '2025-01-04 16:07'), (1392, 1188, 'Queries resolved', 238, '2025-01-04 16:08'), (1393, 1171, 'Queries resolved', 238, '2025-01-04 16:09'), (1394, 1357, 'Queries resolved', 238, '2025-01-04 16:11'), (1395, 1355, 'Queries resolved', 238, '2025-01-04 16:11'), (1396, 1346, 'Queries resolved', 238, '2025-01-04 16:15'), (1397, 1345, 'Queries resolved', 238, '2025-01-04 16:15'), (1398, 1315, 'Queries resolved', 238, '2025-01-04 16:16'), (1399, 1310, 'Queries resolved', 238, '2025-01-04 16:17'), (1400, 1307, 'Queries resolved', 238, '2025-01-04 16:17'), (1401, 1276, 'Queries resolved', 238, '2025-01-04 16:19'), (1402, 1203, 'Queries resolved', 238, '2025-01-04 16:38'), (1403, 1266, 'no queries', 59, '2025-01-05 00:23'), (1404, 1388, 'New OS has resolved', 253, '2025-01-05 11:43'), (1405, 1389, 'Issue has resolved', 253, '2025-01-05 12:05'), (1406, 1390, 'After change another ISP issue has resolved', 253, '2025-01-05 15:17'), (1407, 1392, 'Issue resolved.', 253, '2025-01-06 14:14'), (1408, 1393, 'Issue resolved', 253, '2025-01-06 15:56'), (1409, 1394, 'Issue resolved', 253, '2025-01-06 17:27'), (1410, 1395, 'I check the system AWS network issue , i reinstalled AWS & restart the system issue resolved', 251, '2025-01-06 22:15'), (1411, 1395, 'working fine', 531, '2025-01-06 22:23'), (1412, 1397, 'I check the syatem wps sign in issue, i reinstalled wps issue resolved', 251, '2025-01-06 22:32'), (1413, 1397, 'issue has been resolved', 528, '2025-01-06 22:36'), (1414, 1399, 'I check the system AWS no network issue , I reinstalled AWS & restart the system issue resolved.', 251, '2025-01-07 03:09'), (1415, 1398, 'I check the system AWS no network issue , I reinstalled AWS & restart the system issue resolved.', 251, '2025-01-07 03:10'), (1416, 1398, 'Now working Good', 25, '2025-01-07 03:11'), (1417, 1399, 'working in fine', 448, '2025-01-07 03:12'), (1418, 1400, 'issue has resolved', 253, '2025-01-07 11:16'), (1419, 1402, 'Mouse has replaced', 253, '2025-01-07 11:16'), (1420, 1401, 'One isp is down we working on it', 253, '2025-01-07 11:17'), (1421, 1404, 'Issue resolved New OS installed.', 253, '2025-01-07 11:21'), (1422, 1406, 'Exotel is working now after reset the password.', 255, '2025-01-07 12:09'), (1423, 1407, 'Issue resolved.', 253, '2025-01-07 13:23'), (1424, 1403, 'It was in physical damage , need to take time for replacement.', 294, '2025-01-07 15:18'), (1425, 1411, 'The issue was resolved', 255, '2025-01-09 08:58'), (1426, 1411, 'The issue is resolved ', 205, '2025-01-09 10:07'), (1427, 1405, 'One isp down process going on', 253, '2025-01-09 12:27'), (1428, 1409, 'New camera installed', 253, '2025-01-09 12:28'), (1429, 1410, 'Issue resolved', 253, '2025-01-09 12:29'), (1430, 1409, 'Issue has been resolved', 132, '2025-01-09 12:29'), (1431, 1412, 'issue has resolved', 253, '2025-01-09 12:29'), (1432, 1400, 'issue has been resolved.Thank you', 228, '2025-01-09 13:37'), (1433, 1405, 'Issue has been resolved', 225, '2025-01-09 13:37'), (1434, 1401, 'issue has been resolved.Thank you', 228, '2025-01-09 13:37'), (1435, 1413, 'Aws not working properly', 99, '2025-01-09 17:17'), (1436, 1414, 'Issue resolved New RAM installed.', 253, '2025-01-09 17:19'), (1437, 1415, 'Issue resolved', 253, '2025-01-10 10:02'), (1438, 1416, 'issue resolved', 253, '2025-01-10 10:02'), (1439, 1418, 'Issue resolved.', 253, '2025-01-10 12:53'), (1440, 1417, 'Issue resolved New RAM installed', 253, '2025-01-10 14:16'), (1441, 1419, 'Issue resolved', 253, '2025-01-10 16:55'), (1442, 1419, 'Issue has been resolved.Thank You', 228, '2025-01-10 16:56'), (1443, 1420, 'As pers your request snipping tool paccess has given, Once complete your work kindly update.', 294, '2025-01-11 12:41'), (1444, 1421, 'Issue resolved.', 253, '2025-01-12 14:08'), (1445, 1275, 'No queries . Thank you mam', 97, '2025-01-13 11:24'), (1446, 1422, 'Issue resolved New WPS installed.', 253, '2025-01-13 11:39'), (1447, 1391, 'Mark Resolved', 495, '2025-01-14 11:23'), (1448, 1408, 'Mark Resolved', 495, '2025-01-14 11:24'), (1449, 1423, 'Issue resolved\r\n', 253, '2025-01-14 12:37'), (1450, 1424, 'Mouse is repleced after checked and found that mouse (Sn- 2115HS06X1F8) left click issue,\r\n', 255, '2025-01-15 09:46'), (1451, 1420, 'Dear Sir, The work is completed, kindly revoke the snipping tool access', 243, '2025-01-16 10:03'), (1452, 1425, 'issue resolved', 253, '2025-01-17 10:39'), (1453, 1426, 'issue resolved', 253, '2025-01-17 10:39'), (1454, 1422, 'Thank You Sir', 97, '2025-01-17 10:43'), (1455, 1427, 'Issue resolved.', 253, '2025-01-18 08:14'), (1456, 1420, 'Snipping tool access has blocked , Please check and close the ticket.', 294, '2025-01-18 10:21'), (1457, 1420, 'Check and the tool access is revoked', 243, '2025-01-18 10:28'), (1458, 1428, 'Issue resolved', 253, '2025-01-18 11:52'), (1459, 1428, 'Issue Resolved', 225, '2025-01-18 12:23'), (1460, 1429, 'Issue resolved', 253, '2025-01-18 13:09'), (1461, 1430, 'Issue resolved.', 253, '2025-01-18 16:14'), (1462, 1429, 'Mark Resolved', 203, '2025-01-20 12:13'), (1463, 1433, 'Issue has resolved', 253, '2025-01-20 13:10'), (1464, 1431, 'Resolved', 196, '2025-01-21 08:14'), (1465, 1432, 'Issue resolved. New SMPS Installed.', 253, '2025-01-21 15:04'), (1466, 1434, 'Issue resolved.', 253, '2025-01-21 15:42'), (1467, 1432, 'Mark Resolved', 203, '2025-01-21 16:02'), (1468, 1435, 'Issue resolved. New Processor Fan installed.', 253, '2025-01-21 16:44'), (1469, 1436, 'System Interchanged', 253, '2025-01-21 18:46'), (1470, 1437, 'System Interchanged', 253, '2025-01-21 18:46'), (1471, 1438, 'Issue resolved. New Processor Fan and OS installed.', 253, '2025-01-21 19:30'), (1472, 1440, 'after chenged the isp priority now that issue has resolved', 253, '2025-01-22 11:08'), (1473, 1440, 'issue has been resolved.Thank you', 228, '2025-01-22 11:33'), (1474, 1439, 'Issue resolved New RAM installed.', 253, '2025-01-22 14:34'), (1475, 1292, 'Now the issue was resolved.', 4, '2025-01-22 14:55'), (1476, 1441, 'Checked for IT side, Please close the ticket', 294, '2025-01-22 15:38'), (1477, 1441, 'work done', 243, '2025-01-22 15:39'), (1478, 1444, 'Chekced form IT side, Headphone has physical damage. Camera not working . Once it replace, i will update you.', 294, '2025-01-23 09:31'), (1479, 1097, 'Now the issue was resolved.', 436, '2025-01-23 09:48'), (1480, 1445, 'Checked and replace the new mouse from IT side, PLease check and close the ticket.', 294, '2025-01-23 10:38'), (1481, 1446, 'after changed the ISP now that issue has resolved', 253, '2025-01-23 11:45'), (1482, 1446, 'issue has been resolved', 228, '2025-01-23 11:58'), (1483, 1447, 'The issue is resolved after changed the ISP line', 255, '2025-01-23 14:51'), (1484, 1449, 'I check the system aws no network issue , i reinstalled aws & restart the system issue fixed', 251, '2025-01-23 22:28'), (1485, 1450, 'issue has resolved', 253, '2025-01-24 09:49'), (1486, 1450, 'Issue has been resolved', 228, '2025-01-24 11:14'); -- -------------------------------------------------------- -- -- Table structure for table `customer_details` -- CREATE TABLE `customer_details` ( `id` int(11) NOT NULL, `customer_id` varchar(30) NOT NULL, `name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `username` text NOT NULL, `password` text NOT NULL, `email` varchar(200) NOT NULL, `address` longtext CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `contact_number` varchar(12) NOT NULL, `menu_list` varchar(200) NOT NULL DEFAULT '39,40,41,44,86,87', `reminder_months` varchar(2) NOT NULL, `service_history` longtext CHARACTER SET utf8 COLLATE utf8_bin NOT NULL, `customer_doc_name` varchar(500) NOT NULL, `app_status` varchar(1) NOT NULL, `category_customer` varchar(1) NOT NULL, `created_date` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(), `last_service_date` date NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -------------------------------------------------------- -- -- Table structure for table `department` -- CREATE TABLE `department` ( `id` int(255) NOT NULL, `dept_name` varchar(255) NOT NULL, `dept_id` varchar(255) NOT NULL, `status` varchar(11) CHARACTER SET utf16 COLLATE utf16_general_ci NOT NULL, `created_at` date NOT NULL, `updated_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `department` -- INSERT INTO `department` (`id`, `dept_name`, `dept_id`, `status`, `created_at`, `updated_at`) VALUES (12, 'MSA', 'MSA', 'Active', '2024-06-17', '2024-09-17 13:17:07'), (15, 'Cardio', 'Cardio', 'Active', '2024-06-19', '2024-09-17 16:11:28'), (16, 'Zyw', 'Zyw', 'Active', '2024-06-19', '2024-09-17 16:11:37'), (17, 'DMS', 'DMS', 'Active', '2024-06-19', '2024-09-17 16:11:14'), (22, 'Domst', 'Domst', 'Active', '2024-06-20', '2024-09-17 16:12:07'), (23, 'QC vendor', 'QC vendor', 'Active', '2024-06-20', '2024-09-17 16:16:05'), (24, 'EDU', 'EDU', 'Active', '2024-06-20', '2024-09-17 16:12:41'), (25, 'OPS', 'OPS', 'Active', '2024-06-20', '2024-09-17 16:12:56'), (26, 'IT', 'IT', 'Active', '2024-06-20', '2024-09-17 16:13:05'), (27, 'Acc. & Admin', 'Acc. & Admin', 'Active', '2024-06-20', '2024-09-17 16:13:46'), (28, 'TAM', 'TAM', 'Active', '2024-06-20', '2024-09-17 16:13:56'), (29, 'BD', 'BD', 'Active', '2024-06-20', '2024-09-17 16:14:13'), (30, 'Marketing & Comm.', 'Marketing & Comm.', 'Active', '2024-06-20', '2024-09-17 16:14:42'), (33, 'EDU & QC', 'EDU & QC', 'Active', '2024-07-10', '2024-09-17 16:16:59'), (34, 'Leadership', 'Leadership', 'Active', '2024-07-10', '2024-09-17 16:17:14'), (35, 'Cardio - JP', 'Cardio - JP', 'Active', '2024-09-17', '2024-09-17 10:47:59'), (36, 'Pharmacy', 'Pharmacy', 'Active', '2024-09-21', '2024-09-21 02:58:41'); -- -------------------------------------------------------- -- -- Table structure for table `description` -- CREATE TABLE `description` ( `id` int(11) NOT NULL, `issue_name` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `description` -- INSERT INTO `description` (`id`, `issue_name`, `created_at`) VALUES (5, 'Test description', '2024-06-19 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `device` -- CREATE TABLE `device` ( `id` int(11) NOT NULL, `device_name` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `device` -- INSERT INTO `device` (`id`, `device_name`, `created_at`) VALUES (5, 'Monitor', '2024-06-14 00:00:00'), (6, 'Mouse', '2024-06-14 00:00:00'), (7, 'Keyboard', '2024-06-14 00:00:00'), (9, 'Headphone', '2024-06-14 00:00:00'), (10, 'Webcam', '2024-06-14 00:00:00'), (11, 'Land Line', '2024-06-14 00:00:00'), (12, 'Mobile', '2024-06-14 00:00:00'), (13, 'Laptop', '2024-06-14 00:00:00'), (14, 'Desktop', '2024-06-14 00:00:00'), (15, 'SIM card', '2024-06-14 00:00:00'), (17, 'Skype', '2024-06-14 00:00:00'), (18, 'AWS', '2024-06-14 00:00:00'), (19, 'Viscosity', '2024-06-14 00:00:00'), (20, 'WPS', '2024-06-14 00:00:00'), (21, 'Zoom', '2024-06-14 00:00:00'), (22, 'Remote Connection', '2024-06-14 00:00:00'), (23, 'PDF Editor', '2024-06-14 00:00:00'), (24, 'Network', '2024-06-14 00:00:00'), (25, 'New Software Installation', '2024-06-14 00:00:00'), (26, 'HW meterBOX', '2024-06-20 00:00:00'), (27, 'HW Connect - Mobile', '2024-06-20 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `location` -- CREATE TABLE `location` ( `id` int(11) NOT NULL, `location` varchar(255) NOT NULL, `location_id` varchar(255) NOT NULL, `status` varchar(255) NOT NULL, `created_at` date NOT NULL, `updated_at` datetime(6) NOT NULL DEFAULT current_timestamp(6) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `location` -- INSERT INTO `location` (`id`, `location`, `location_id`, `status`, `created_at`, `updated_at`) VALUES (11, 'Chennai', 'HWCH', '', '2024-06-17', '2024-06-22 12:47:16.000000'), (12, 'Salem', 'HWSM', '', '2024-06-19', '2024-06-19 07:00:27.590364'), (13, 'Delhi', 'HWDL', '', '2024-06-19', '2024-06-19 07:00:40.150132'), (14, 'Bengaluru', 'HWBL', '', '2024-06-20', '2024-06-20 03:47:12.013861'), (15, 'Mumbai', 'HWMB', '', '2024-06-20', '2024-06-20 03:47:27.915444'), (16, 'Velachery', 'VLY42', '', '2025-03-26', '2025-03-26 20:31:52.457158'); -- -------------------------------------------------------- -- -- Table structure for table `status` -- CREATE TABLE `status` ( `status_id` int(10) NOT NULL, `status_name` text NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL ) ENGINE=MyISAM DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `status` -- INSERT INTO `status` (`status_id`, `status_name`, `created_at`, `created_by`) VALUES (1, 'Acknowledged', '2019-10-01', 1), (2, 'Return with query', '2019-10-01', 1), (3, 'Mark Resolved', '2019-10-01', 1), (4, 'Return', '2019-10-01', 1), (5, 'cancel', '2019-10-01', 1); -- -------------------------------------------------------- -- -- Table structure for table `subject` -- CREATE TABLE `subject` ( `id` int(11) NOT NULL, `subject_issue` varchar(255) NOT NULL, `created_at` date NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `subject` -- INSERT INTO `subject` (`id`, `subject_issue`, `created_at`) VALUES (5, 'External Error Log', '2024-06-19'), (6, 'Missed Notification Alert', '2024-06-19'), (7, 'External Feedback', '2024-06-19'), (8, 'RCA and CAP for external quality score', '2024-06-19'), (9, 'Performance Improvement Plan', '2024-06-19'), (10, 'Others', '2024-06-21'); -- -------------------------------------------------------- -- -- Table structure for table `techstatus` -- CREATE TABLE `techstatus` ( `id` int(11) NOT NULL, `status` varchar(255) NOT NULL, `created_at` datetime NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `techstatus` -- INSERT INTO `techstatus` (`id`, `status`, `created_at`) VALUES (8, 'Acknowledgement', '2024-03-19 00:00:00'), (9, 'Inprogress with Query', '2024-03-19 00:00:00'), (10, 'Resolved', '2024-03-19 00:00:00'); -- -------------------------------------------------------- -- -- Table structure for table `ticket` -- CREATE TABLE `ticket` ( `ticket_id` int(11) NOT NULL, `ticket_number` text DEFAULT NULL, `user_id` varchar(30) DEFAULT NULL, `name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `contact_person` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `sla` varchar(255) DEFAULT NULL, `supervisor` varchar(255) DEFAULT NULL, `subject` varchar(250) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `branch` int(10) DEFAULT NULL, `issue_desc` text CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `company_name` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `system` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `device_location` varchar(100) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `contact_number` varchar(12) DEFAULT NULL, `address` varchar(1000) CHARACTER SET utf8 COLLATE utf8_bin DEFAULT NULL, `email` varchar(200) DEFAULT NULL, `file_path` varchar(250) DEFAULT NULL, `request_date` date DEFAULT NULL, `issue_status` int(10) NOT NULL, `assigned_staff_id` varchar(30) NOT NULL, `created_at` varchar(20) NOT NULL, `created_by` int(10) NOT NULL, `updated_at` varchar(20) NOT NULL, `updated_by` text NOT NULL, `location` varchar(255) DEFAULT NULL, `department` varchar(255) DEFAULT NULL, `technician` varchar(255) DEFAULT NULL, `status_reason` varchar(1000) DEFAULT NULL ) ENGINE=InnoDB DEFAULT CHARSET=latin1 COLLATE=latin1_swedish_ci; -- -- Dumping data for table `ticket` -- INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (406, 'TCN0406', '262', 'Ramya Agilan', NULL, '1', '9', 'test', NULL, 'test', NULL, 'AWS', NULL, '', NULL, 'ramyaagilan@chcgroup.in', NULL, '2024-06-27', 7, '296,9', '2024-06-27 03:32', 262, '2024-10-18 13:01', 'Selva M', 'HWCH', 'HW-ACC', '296', 'The ticket was created for testing purpose'), (412, 'TCN0412', '248', 'S Prabakaran', NULL, NULL, NULL, 'Not working', NULL, 'Not working', NULL, 'Desktop', NULL, '', NULL, 'prabakaran@chcgroup.in', NULL, '2024-07-08', 1, '294,', '2024-07-08 03:51', 248, '2024-07-08 03:51', 'S Prabakaran', 'HWCH', NULL, '294', NULL), (413, 'TCN0413', '248', 'S Prabakaran', NULL, NULL, 'null', 'Not working', NULL, 'Not working', NULL, 'Laptop', NULL, '', NULL, 'prabakaran@chcgroup.in', NULL, '2024-07-09', 3, '294,null', '2024-07-09 04:44', 248, '2024-07-09 04:46', 'S Prabakaran', 'HWCH', NULL, '294', NULL), (415, 'TCN0415', '297', 'Manager', NULL, '1', NULL, 'External Error Log', NULL, 'test', NULL, 'AWS', NULL, '0', NULL, 'dextrawebdeveloper@gmail.com', 'c2 (1).png', '2024-07-10', 7, '296,', '2024-07-10 02:03', 297, '2024-10-18 13:04', 'Selva M', 'HWCH', 'HW-ACC', '296', 'This ticket is created for testing purpose'), (417, 'TCN0417', '248', 'S Prabakaran', NULL, NULL, 'null', 'Not working', NULL, 'Not working', NULL, 'Desktop', NULL, '', NULL, 'prabakaran@chcgroup.in', NULL, '2024-07-10', 3, '294,null', '2024-07-10 04:56', 248, '2024-07-10 04:59', 'S Prabakaran', 'HWCH', NULL, '294', NULL), (418, 'TCN0418', '3', 'Sham V', NULL, NULL, 'undefined', 'Auto close of AWS', NULL, 'After opening AWS and working in the MSA software suddenly AWS closed automatically', NULL, 'AWS', NULL, '0', NULL, 'vsham@chcgroup.in', NULL, '2024-07-11', 3, '294,undefined', '2024-07-11 11:50', 3, '2024-07-14 02:09', 'Sham V', 'HWCH', NULL, '294', NULL), (419, 'TCN0419', '10', 'Sudev M', NULL, NULL, 'undefined', 'Hard to use', NULL, 'Hard to type ,sometime keys get stuck.', NULL, 'Keyboard', NULL, '', NULL, 'msudev@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 07:35', 10, '2024-08-08 08:29', 'Sudev M', 'HWCH', NULL, '294', NULL), (420, 'TCN0420', '114', 'Sneha P', NULL, NULL, 'undefined', 'Facing slowness', NULL, 'Facing slowness in every 10 mins once', NULL, 'Network', NULL, '', NULL, 'psneha@chcgroup.in', 'Screenshot 2024-07-13 092639.png', '2024-07-13', 3, '294,undefined', '2024-07-13 09:29', 114, '2024-07-13 09:47', 'Sneha P', 'HWCH', NULL, '294', NULL), (421, 'TCN0421', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel not working ', NULL, 'Unable to edit excel', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 09:34', 116, '2024-09-13 09:49', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (422, 'TCN0422', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Skype password is wrong', NULL, 'Skype', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 10:39', 264, '2024-07-13 12:05', 'Jyothi V', 'HWCH', NULL, '294', NULL), (423, 'TCN0423', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Outlook not working', NULL, 'Mails not send and receive', NULL, 'Outlook ', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 10:40', 264, '2024-07-13 12:05', 'Jyothi V', 'HWCH', NULL, '294', NULL), (424, 'TCN0424', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Headphone not working', NULL, 'Headphone not working in skype', NULL, 'Headphone', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 12:01', 218, '2024-07-13 12:03', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (425, 'TCN0425', '172', 'Harish ', NULL, NULL, 'undefined', 'Can\'t edit Excel sheet', NULL, 'Showing Read Only mode', NULL, 'WPS', NULL, '', NULL, 'rharish@chcgroup.in', 'Readonly.jpg', '2024-07-13', 3, '294,undefined', '2024-07-13 12:04', 172, '2024-07-13 12:45', 'Harish ', 'HWCH', NULL, '294', NULL), (426, 'TCN0426', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'By mistake heaphone was cut ', NULL, 'By mistakenly headphone was broken from main system by moving from one place to another place for doubt clarification, it stucked in my leg and suddenly head part of the headphone was broken . Hereafter this will not repeat again , I will handle carefully while seated on main system. Kindly check out this and do the needful.', NULL, 'Headphone', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-07-13', 3, '294,undefined', '2024-07-13 03:24', 220, '2024-07-14 09:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (427, 'TCN0427', '112', 'Sanjana', NULL, NULL, 'undefined', 'EXCEL not working', NULL, 'WPS asking sign in. Unable to edit.', NULL, 'WPS', NULL, '', NULL, 'sanjanal@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 08:51', 112, '2024-07-14 09:05', 'Sanjana', 'HWCH', NULL, '294', NULL), (428, 'TCN0428', '121', 'Venkatraman Sivasubramaniyan', NULL, NULL, 'undefined', 'Excel not working', NULL, 'WPS asking sign in. i can\'t able to edit.', NULL, 'WPS', NULL, '', NULL, 'svenkat@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 08:58', 121, '2024-07-14 09:06', 'Venkatraman Sivasubramaniyan', 'HWCH', NULL, '294', NULL), (429, 'TCN0429', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'Mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-07-14', 3, '294,undefined', '2024-07-14 12:28', 221, '2024-07-14 13:46', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (430, 'TCN0430', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Escalating for system slowness', NULL, 'The system too slow while processing', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-17', 3, '294,undefined', '2024-07-17 09:53', 243, '2024-07-27 07:58', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (431, 'TCN0431', '110', 'Preethi S', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-17', 3, '294,undefined', '2024-07-17 02:43', 110, '2024-08-08 09:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (432, 'TCN0432', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', 'Brwosing error.png', '2024-07-20', 3, '294,null', '2024-07-20 08:39', 2, '2024-07-20 16:12', 'Gayathri M', 'HWCH', NULL, '294', NULL), (433, 'TCN0433', '214', 'Aruna P', NULL, NULL, 'undefined', 'System getting auto restart', NULL, 'System auto restarted. Kindly check ', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 10:58', 214, '2024-07-20 11:09', 'Aruna P', 'HWCH', NULL, '294', NULL), (434, 'TCN0434', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Slowness issue', NULL, 'facing slowness in all systems', NULL, 'Network', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 12:54', 111, '2024-07-20 13:54', 'Adel Queen', 'HWCH', NULL, '294', NULL), (435, 'TCN0435', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'Mouse not working', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 01:24', 221, '2024-07-20 01:41', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (436, 'TCN0436', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Facing breaking issue', NULL, 'Facing breaking issue since 12.30 pm', NULL, 'Network', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-07-20', 3, '294,undefined', '2024-07-20 01:39', 220, '2024-07-20 01:58', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (437, 'TCN0437', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-21', 3, '294,null', '2024-07-21 08:42', 2, '2024-07-21 15:22', 'Gayathri M', 'HWCH', NULL, '294', NULL), (438, 'TCN0438', '217', 'D Srinathi', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'System not power on', NULL, 'Desktop', NULL, '', NULL, 'dsrinathi@chcgroup.in', NULL, '2024-07-21', 3, '294,undefined', '2024-07-21 10:02', 217, '2024-07-21 10:12', 'D Srinathi', 'HWCH', NULL, '294', NULL), (439, 'TCN0439', '213', 'T Dhivya', NULL, NULL, 'undefined', 'Connect issue', NULL, 'not able download and process the scan', NULL, 'HW Connect - Mobile', NULL, '', NULL, 'tdhivya@chcgroup.in', NULL, '2024-07-22', 3, '294,undefined', '2024-07-22 12:29', 213, '2024-07-23 09:06', 'T Dhivya', 'HWCH', NULL, '294', NULL), (440, 'TCN0440', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to edit', NULL, 'Not able to edit ppt without signing in', NULL, 'WPS', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 08:27', 2, '2024-07-23 13:51', 'Gayathri M', 'HWCH', NULL, '294', NULL), (441, 'TCN0441', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 08:27', 2, '2024-07-23 17:04', 'Gayathri M', 'HWCH', NULL, '294', NULL), (442, 'TCN0442', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Not able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 09:07', 218, '2024-07-23 09:22', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (443, 'TCN0443', '119', 'Hemalatha', NULL, NULL, 'undefined', 'AWS not connecting', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'shema@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 09:09', 119, '2024-07-23 09:24', 'Hemalatha', 'HWCH', NULL, '294', NULL), (444, 'TCN0444', '244', 'J Suvarna', NULL, NULL, 'null', 'Not able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-07-23', 3, '294,null', '2024-07-23 09:19', 244, '2024-07-23 09:25', 'J Suvarna', 'HWCH', NULL, '294', NULL), (445, 'TCN0445', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'Unable to ON system', NULL, 'Unable to ON system', NULL, 'Desktop', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-07-23', 3, '294,undefined', '2024-07-23 12:53', 218, '2024-07-23 13:15', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (446, 'TCN0446', '213', 'T Dhivya', NULL, NULL, 'undefined', 'Connect issue', NULL, 'not able download and process the scan', NULL, 'HW Connect - Mobile', NULL, '', NULL, 'tdhivya@chcgroup.in', 'connect issue.jpg', '2024-07-23', 3, '294,undefined', '2024-07-23 03:50', 213, '2024-07-24 02:15', 'T Dhivya', 'HWCH', NULL, '294', NULL), (447, 'TCN0447', '110', 'Preethi S', NULL, NULL, 'undefined', 'cannot able to edit WPS', NULL, 'seat no:19 WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:40', 110, '2024-07-24 01:49', 'Preethi S', 'HWCH', NULL, '294', NULL), (448, 'TCN0448', '110', 'Preethi S', NULL, NULL, 'undefined', 'not able to edit WPS', NULL, 'Seat No:25 WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:41', 110, '2024-07-24 01:50', 'Preethi S', 'HWCH', NULL, '294', NULL), (449, 'TCN0449', '110', 'Preethi S', NULL, NULL, 'undefined', 'AWS showing no network issue', NULL, 'Seat no:29 AWS not connected to internet', NULL, 'AWS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-24', 3, '294,undefined', '2024-07-24 01:43', 110, '2024-07-24 01:50', 'Preethi S', 'HWCH', NULL, '294', NULL), (450, 'TCN0450', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Requesting access my outlook system from Salem office during my salem visit', NULL, 'This ticket is to request my outlook system during my salem visit. Kindly provide anydesk access with trainee id or task manager access when required under such circumstance. Thank you', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 11:22', 243, '2024-07-27 08:01', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (451, 'TCN0451', '239', 'Hemalatha B', NULL, NULL, 'null', 'Asked for sign in', NULL, 'Asked for sign in', NULL, 'WPS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-07-25', 3, '294,null', '2024-07-25 11:55', 239, '2024-07-25 12:35', 'Hemalatha B', 'HWCH', NULL, '294', NULL), (452, 'TCN0452', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 11:57', 173, '2024-07-25 12:33', 'Sanjeetha Kumar', 'HWCH', NULL, '294', NULL), (453, 'TCN0453', '8', 'Varsha Ayyappan', NULL, NULL, 'undefined', 'Seat No CHC067, Mouse not working', NULL, 'Click issue ', NULL, 'Mouse', NULL, '', NULL, 'avarsha@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 01:09', 8, '2024-07-25 01:20', 'Varsha Ayyappan', 'HWCH', NULL, '294', NULL), (454, 'TCN0454', '214', 'Aruna P', NULL, NULL, 'undefined', 'Due to Ms Keertha CL on today , I need to System no:CHC043 also for domestic file downloading purpose.', NULL, 'Kindly release the Taskmanager or testing meterbox ID', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-07-25', 3, '294,undefined', '2024-07-25 02:49', 214, '2024-07-26 01:14', 'Aruna P', 'HWCH', NULL, '294', NULL), (455, 'TCN0455', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-07-27', 3, '294,null', '2024-07-27 08:34', 2, '2024-07-28 04:05', 'Gayathri M', 'HWCH', NULL, '294', NULL), (456, 'TCN0456', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Can\'t able to edit', NULL, 'Signing issue', NULL, 'WPS', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-27', 3, '294,undefined', '2024-07-27 08:36', 111, '2024-07-27 09:02', 'Adel Queen', 'HWCH', NULL, '294', NULL), (457, 'TCN0457', '262', 'Ramya Agilan', NULL, NULL, 'undefined', 'CCTV disabling', NULL, 'To disable CCTV camera for the purpose of getting ready for event from 3.00pm to 5.00pm on 27/07/2024.', NULL, 'Network', NULL, '', NULL, 'ramyaagilan@chcgroup.in', NULL, '2024-07-27', 3, '294,undefined', '2024-07-27 02:54', 262, '2024-07-30 10:42', 'Ramya Agilan', 'HWCH', NULL, '294', NULL), (458, 'TCN0458', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'To access outlook system', NULL, 'As i am working in education room system for training purpose, i am in need to access my outlook system in MSA bay. I am unable to access as my meterbox ID is used in training system. Please provide as solution.', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 08:28', 243, '2024-08-14 04:46', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (459, 'TCN0459', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working in Seat No:22 ', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 09:20', 110, '2024-07-30 09:57', 'Preethi S', 'HWCH', NULL, '294', NULL), (460, 'TCN0460', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-07-30', 3, '294,undefined', '2024-07-30 09:42', 219, '2024-07-30 10:35', 'Santhoshkumar', 'HWCH', NULL, '294', NULL), (461, 'TCN0461', '111', 'Adel Queen', NULL, NULL, 'undefined', 'System not booting UP', NULL, 'Seat NO:CHC014 system is not getting ON', NULL, 'Desktop', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-07-31', 3, '294,undefined', '2024-07-31 08:41', 111, '2024-07-31 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (462, 'TCN0462', '110', 'Preethi S', NULL, NULL, 'undefined', 'monitor couldn\'t get on', NULL, 'Seat No:45 could not switch on the monitor', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-01', 3, '294,undefined', '2024-08-01 10:26', 110, '2024-08-08 09:01', 'Preethi S', 'HWCH', NULL, '294', NULL), (463, 'TCN0463', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-02', 3, '294,null', '2024-08-02 08:30', 2, '2024-08-02 16:55', 'Gayathri M', 'HWCH', NULL, '294', NULL), (464, 'TCN0464', '2', 'Gayathri M', NULL, '12', '41', 'Missed Notification Alert', NULL, 'Missed notification for 2D2', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-02', 3, '24,41', '2024-08-02 08:31', 2, '2024-08-04 08:00', 'Gayathri M', 'HWCH', 'HW00M1', '24', NULL), (465, 'TCN0465', '111', 'Adel Queen', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No:21 WPS not working', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 08:44', 111, '2024-08-02 08:46', 'Adel Queen', 'HWCH', NULL, '294', NULL), (466, 'TCN0466', '10', 'Sudev M', NULL, NULL, 'undefined', 'Seat No; CHC083', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'msudev@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 09:38', 10, '2024-08-02 09:43', 'Sudev M', 'HWCH', NULL, '294', NULL), (467, 'TCN0467', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System on issue', NULL, 'System montior did not wake up when restarted', NULL, 'Monitor', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 01:33', 243, '2024-08-02 02:14', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (468, 'TCN0468', '256', 'P Vignesh', NULL, NULL, 'undefined', 'System gangout', NULL, 'Ganging issue and slowness', NULL, 'Desktop', NULL, '', NULL, 'pvignesh@chcgroup.in', NULL, '2024-08-02', 3, '294,undefined', '2024-08-02 04:13', 256, '2024-08-02 04:31', 'P Vignesh', 'HWCH', NULL, '294', NULL), (469, 'TCN0469', '2', 'Gayathri M', NULL, '12', '110', 'External Feedback', NULL, 'Offshore received for improper escalation', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-03', 3, '116,110', '2024-08-03 08:22', 2, '2024-08-04 08:01', 'Gayathri M', 'HWCH', 'HW00C2', '116', NULL), (470, 'TCN0470', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors.If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '12,9', '2024-08-03 08:30', 238, '2024-08-07 10:57', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '12', NULL), (471, 'TCN0471', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '4,null', '2024-08-03 08:31', 238, '2024-08-12 11:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '4', NULL), (472, 'TCN0472', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 3, '34,219', '2024-08-03 08:33', 238, '2024-08-07 08:28', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '34', NULL), (473, 'TCN0473', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly check your errors.If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-03', 5, '215,', '2024-08-03 08:33', 238, '2024-08-06 12:30', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '215', NULL), (474, 'TCN0474', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-04', 3, '294,null', '2024-08-04 08:01', 2, '2024-08-04 16:35', 'Gayathri M', 'HWSM', NULL, '294', NULL), (475, 'TCN0475', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'system not getting ON', NULL, 'Seat No:CHC055 system not working', NULL, 'Desktop', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-08-04', 3, '294,undefined', '2024-08-04 08:47', 219, '2024-08-04 09:20', 'Santhoshkumar', 'HWCH', NULL, '294', NULL), (476, 'TCN0476', '239', 'Hemalatha B', NULL, NULL, 'null', 'AWS not working', NULL, 'Seat no. chc088', NULL, 'AWS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-08-04', 3, '294,null', '2024-08-04 11:52', 239, '2024-08-04 12:10', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (477, 'TCN0477', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download with Youtube access.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-06', 3, '294,null', '2024-08-06 08:31', 2, '2024-08-06 16:31', 'Gayathri M', 'HWSM', NULL, '294', NULL), (478, 'TCN0478', '264', 'Jyothi V', NULL, NULL, 'undefined', 'Printer issue', NULL, 'Not printing', NULL, 'Printer', NULL, '', NULL, 'vjyothi@chcgroup.in', NULL, '2024-08-06', 3, '294,undefined', '2024-08-06 11:15', 264, '2024-08-06 11:45', 'Jyothi V', 'HWCH', NULL, '294', NULL), (479, 'TCN0479', '217', 'D Srinathi', NULL, NULL, 'undefined', 'System not getting on', NULL, 'Seat No:CHC 030', NULL, 'Desktop', NULL, '', NULL, 'dsrinathi@chcgroup.in', NULL, '2024-08-06', 3, '294,undefined', '2024-08-06 11:35', 217, '2024-08-06 12:53', 'D Srinathi', 'HWCH', NULL, '294', NULL), (480, 'TCN0480', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-06', 3, '33,219', '2024-08-06 12:31', 238, '2024-08-07 08:28', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '33', NULL), (481, 'TCN0481', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-07', 3, '294,null', '2024-08-07 08:26', 2, '2024-08-07 17:03', 'Gayathri M', 'HWSM', NULL, '294', NULL), (482, 'TCN0482', '2', 'Gayathri M', NULL, NULL, 'null', 'Microsoft teams for Philips Japan', NULL, 'Need Microsoft Teams access for M Gayathri, J Suvarna, T Padmavathy, D Srinathi and D Lavanya for interaction with Philips Japan Client', NULL, 'New Software Installation', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-07', 3, '294,null', '2024-08-07 03:16', 2, '2024-08-07 03:27', 'Gayathri M', 'HWSM', NULL, '294', NULL), (483, 'TCN0483', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System slowness', NULL, 'System no:79 is very slow while processing, please check and resolve. Thank you', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-08', 3, '294,undefined', '2024-08-08 08:39', 243, '2024-08-08 08:44', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (484, 'TCN0484', '244', 'J Suvarna', NULL, NULL, 'null', 'Snipping tool issue', NULL, 'Need snipping tool for sending client mail regarding cardiologs software issue', NULL, 'snipping tool for the purpose of client mail', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-08', 3, '294,null', '2024-08-08 04:32', 244, '2024-08-09 09:19', 'J Suvarna', 'HWSM', NULL, '294', NULL), (485, 'TCN0485', '265', 'Kirthana K', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Hr-ch@chcgroup.in, skype not working', NULL, 'Skype', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2024-08-08', 3, '294,undefined', '2024-08-08 04:43', 265, '2024-08-08 04:47', 'Kirthana K', 'HWCH', NULL, '294', NULL), (486, 'TCN0486', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '8,4', '2024-08-10 09:04', 238, '2024-08-16 10:23', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '8', NULL), (487, 'TCN0487', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '11,4', '2024-08-10 09:05', 238, '2024-08-16 03:18', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '11', NULL), (488, 'TCN0488', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '15,4', '2024-08-10 09:06', 238, '2024-08-13 02:39', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '15', NULL), (489, 'TCN0489', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, 'null,undefined', '2024-08-10 09:06', 238, '2024-11-15 02:19', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '220', NULL), (490, 'TCN0490', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '10,4', '2024-08-10 09:07', 238, '2024-08-12 11:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '10', NULL), (491, 'TCN0491', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '24,4', '2024-08-10 09:08', 238, '2024-08-12 11:09', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '24', NULL), (492, 'TCN0492', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 5, 'null,undefined', '2024-08-10 09:09', 238, '2024-11-09 09:51', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '20', NULL), (493, 'TCN0493', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '31,4', '2024-08-10 09:17', 238, '2025-01-04 16:10', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '31', NULL), (494, 'TCN0494', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '28,4', '2024-08-10 09:18', 238, '2024-11-27 11:57', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '28', NULL), (495, 'TCN0495', '238', 'Roshan Rahima Kani K', NULL, '24', '4', '', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '22,4', '2024-08-10 09:19', 238, '2024-08-13 02:39', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '22', NULL), (496, 'TCN0496', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, 'null,undefined', '2024-08-10 11:14', 238, '2024-12-01 10:47', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '18', NULL), (497, 'TCN0497', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '23,9', '2024-08-10 11:15', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '23', NULL), (498, 'TCN0498', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '17,9', '2024-08-10 11:15', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '17', NULL), (499, 'TCN0499', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '21,9', '2024-08-10 11:16', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '21', NULL), (500, 'TCN0500', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '3,9', '2024-08-10 11:16', 238, '2024-08-22 10:08', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '3', NULL), (501, 'TCN0501', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '25,9', '2024-08-10 11:17', 238, '2024-08-13 02:38', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '25', NULL), (502, 'TCN0502', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '16,9', '2024-08-10 11:17', 238, '2024-08-13 02:37', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '16', NULL), (503, 'TCN0503', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '9,null', '2024-08-10 11:18', 238, '2024-11-05 11:48', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '9', NULL), (504, 'TCN0504', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '26,9', '2024-08-10 11:18', 238, '2024-08-17 07:40', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '26', NULL), (505, 'TCN0505', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-10', 3, '19,9', '2024-08-10 11:18', 238, '2024-11-06 11:07', 'Roshan Rahima Kani K', 'HWCH', 'HW00M1', '19', NULL), (506, 'TCN0506', '239', 'Hemalatha B', NULL, NULL, 'null', 'System not booting up', NULL, 'System not booting up', NULL, 'Desktop', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 08:48', 239, '2024-08-13 09:02', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (507, 'TCN0507', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'Unable to turn on the desktop', NULL, 'Unable to turn on desktop', NULL, 'Desktop', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 08:59', 238, '2024-08-13 09:03', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (508, 'TCN0508', '244', 'J Suvarna', NULL, NULL, 'null', 'Need snipping tool access for ID issue', NULL, 'Need access for snipping tool to take snip of ID issue that has to be escalated to client.', NULL, 'Snipping Tool', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-13', 3, '294,null', '2024-08-13 09:41', 244, '2024-08-22 09:18', 'J Suvarna', 'HWSM', NULL, '294', NULL), (509, 'TCN0509', '112', 'Sanjana', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS issue', NULL, 'WPS', NULL, '', NULL, 'sanjanal@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 09:54', 112, '2024-08-13 10:03', 'Sanjana', 'HWCH', NULL, '294', NULL), (510, 'TCN0510', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'AWS disconnecting', NULL, 'Seat No :51', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:41', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (511, 'TCN0511', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'AWS auto disconnecting', NULL, 'Seat NO:CHC061', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:41', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (512, 'TCN0512', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'System not getting ON', NULL, 'Seat NO:CHC068', NULL, 'Desktop', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:42', 220, '2024-08-13 11:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (513, 'TCN0513', '111', 'Adel Queen', NULL, NULL, 'undefined', 'WPS not working ', NULL, 'WPS not working in Seat No. 11 system', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:47', 111, '2024-08-13 11:55', 'Adel Queen', 'HWCH', NULL, '294', NULL), (514, 'TCN0514', '172', 'Harish ', NULL, NULL, 'undefined', 'Read Only Issue ', NULL, 'Showing Read Only mode', NULL, 'WPS', NULL, '', NULL, 'rharish@chcgroup.in', NULL, '2024-08-13', 3, '294,undefined', '2024-08-13 11:52', 172, '2024-08-13 11:55', 'Harish ', 'HWCH', NULL, '294', NULL), (515, 'TCN0515', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System not getting switched ON', NULL, 'Seat no 55 - system issue', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-14', 3, '294,undefined', '2024-08-14 04:46', 243, '2024-08-14 04:48', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (516, 'TCN0516', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-16', 3, '294,null', '2024-08-16 08:02', 2, '2024-08-17 07:47', 'Gayathri M', 'HWSM', NULL, '294', NULL), (517, 'TCN0517', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'Skype not working', NULL, 'Skype not working', NULL, 'Skype', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 08:51', 173, '2024-08-16 09:32', 'Sanjeetha Kumar', 'HWCH', NULL, '294', NULL), (518, 'TCN0518', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Need skyp access', NULL, 'Seat No: CHC026', NULL, 'Skype', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:00', 111, '2024-08-16 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (519, 'TCN0519', '111', 'Adel Queen', NULL, NULL, 'undefined', 'AWS not connecting', NULL, 'Seat No:25 AWS not connecting', NULL, 'AWS', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:01', 111, '2024-08-16 09:31', 'Adel Queen', 'HWCH', NULL, '294', NULL), (520, 'TCN0520', '119', 'Hemalatha', NULL, NULL, 'undefined', 'WPS not woking', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'shema@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 09:13', 119, '2024-08-16 09:33', 'Hemalatha', 'HWCH', NULL, '294', NULL), (521, 'TCN0521', '174', 'Aslam Jalal', NULL, NULL, 'undefined', 'skype not working ', NULL, 'skype is not opening in system \"chc/ch001\" ', NULL, 'Desktop', NULL, '', NULL, 'jaslam@chcgroup.in', 'skype.png', '2024-08-16', 3, '294,undefined', '2024-08-16 10:29', 174, '2024-08-16 10:41', 'Aslam Jalal', 'HWCH', NULL, '294', NULL), (522, 'TCN0522', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'To access anydesk from salem', NULL, 'I request access for my chennai system to access outlook during my salem visit', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-16', 3, '294,undefined', '2024-08-16 01:24', 243, '2024-08-22 04:27', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (523, 'TCN0523', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-17', 3, '294,null', '2024-08-17 09:27', 2, '2024-08-17 16:56', 'Gayathri M', 'HWCH', NULL, '294', NULL), (524, 'TCN0524', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'LAN Network disconnected', NULL, 'Production team main system LAN network got disconnected', NULL, 'Network', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-17', 3, '294,undefined', '2024-08-17 05:25', 220, '2024-08-18 09:51', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (525, 'TCN0525', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-19', 3, '294,null', '2024-08-19 08:10', 2, '2024-08-19 16:10', 'Gayathri M', 'HWSM', NULL, '294', NULL), (526, 'TCN0526', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working-Seat No:12', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 11:41', 110, '2024-08-20 16:57', 'Preethi S', 'HWCH', NULL, '294', NULL), (527, 'TCN0527', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-20', 3, '294,null', '2024-08-20 11:53', 2, '2024-08-20 16:58', 'Gayathri M', 'HWSM', NULL, '294', NULL), (528, 'TCN0528', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'meterbox issue', NULL, 'chc086 system meterbox issue', NULL, 'HW meterBOX', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 12:11', 220, '2024-08-20 16:58', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (529, 'TCN0529', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'WPS editing problem', NULL, 'chc062 system WPS editing problem', NULL, 'PDF Editor', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-20', 3, '294,undefined', '2024-08-20 12:12', 220, '2024-08-20 16:57', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (530, 'TCN0530', '9', 'Yashika', NULL, NULL, 'undefined', 'need to change access card to fingerprint', NULL, 'access card get damaged', NULL, 'to change access card', NULL, '', NULL, 'jyashika@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 06:16', 9, '2024-09-29 12:36', 'Yashika', 'HWCH', NULL, '294', NULL), (531, 'TCN0531', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'sign- in issue', NULL, 'unable to save excel', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 09:19', 218, '2024-08-22 09:41', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (532, 'TCN0532', '244', 'J Suvarna', NULL, NULL, 'null', 'Sign - in issue', NULL, 'Unable to save excel due to sign - in issue', NULL, 'WPS', NULL, '', NULL, 'jsuvarna@chcgroup.in', NULL, '2024-08-22', 3, '294,null', '2024-08-22 09:54', 244, '2024-08-22 10:28', 'J Suvarna', 'HWSM', NULL, '294', NULL), (533, 'TCN0533', '221', 'Padmavathy T', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Not able to save files in WPS', NULL, 'WPS', NULL, '', NULL, 'padmavathyt@chcgroup.in', NULL, '2024-08-22', 3, '294,undefined', '2024-08-22 10:07', 221, '2024-08-22 10:36', 'Padmavathy T', 'HWCH', NULL, '294', NULL), (534, 'TCN0534', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'WPS issue', NULL, 'WPS is not working. Please check and do the needful', NULL, '', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-08-22', 3, '294,null', '2024-08-22 10:09', 238, '2024-08-22 10:34', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (535, 'TCN0535', '2', 'Gayathri M', NULL, '24', '243', 'Missed Notification Alert', NULL, 'Missed notification for Severetachycardia', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-08-23', 3, '17,243', '2024-08-23 04:29', 2, '2024-09-25 09:59', 'Gayathri M', 'HWCH', 'HW00M1', '17', NULL), (536, 'TCN0536', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'system slowness', NULL, 'System slowness while processign', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-08-27', 3, '294,undefined', '2024-08-27 10:55', 243, '2024-08-27 03:38', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (537, 'TCN0537', '110', 'Preethi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No: 23 ,WPS not working', NULL, 'WPS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 09:53', 110, '2024-08-28 12:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (538, 'TCN0538', '110', 'Preethi S', NULL, NULL, 'undefined', 'AWS showing no network issue', NULL, 'Seat No:23 AWS not working', NULL, 'AWS', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 09:54', 110, '2024-08-28 12:02', 'Preethi S', 'HWCH', NULL, '294', NULL), (539, 'TCN0539', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat No: 077', NULL, 'system not working ', NULL, 'Desktop', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 10:25', 220, '2024-08-28 12:52', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (540, 'TCN0540', '172', 'Harish ', NULL, NULL, 'undefined', 'System not working', NULL, 'System shutdown automatically', NULL, 'Desktop', NULL, '', NULL, 'rharish@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 11:24', 172, '2024-08-28 11:32', 'Harish ', 'HWCH', NULL, '294', NULL), (541, 'TCN0541', '114', 'Sneha P', NULL, NULL, 'undefined', 'Not working', NULL, 'Not working', NULL, 'Mouse', NULL, '', NULL, 'psneha@chcgroup.in', NULL, '2024-08-28', 3, '294,undefined', '2024-08-28 02:37', 114, '2024-08-28 02:47', 'Sneha P', 'HWCH', NULL, '294', NULL), (542, 'TCN0542', '177', 'Dhivakar', NULL, NULL, 'undefined', 'Viscosity issue', NULL, 'Viscosity issue', NULL, 'Viscosity', NULL, '', NULL, 'adhivakar@chcgroup.in', NULL, '2024-08-29', 3, '294,undefined', '2024-08-29 08:07', 177, '2024-08-29 08:21', 'Dhivakar', 'HWCH', NULL, '294', NULL), (543, 'TCN0543', '216', 'R Nithyasri', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'rnithysri@chcgroup.in', NULL, '2024-08-29', 3, '294,undefined', '2024-08-29 10:46', 216, '2024-08-29 11:11', 'R Nithyasri', 'HWCH', NULL, '294', NULL), (544, 'TCN0544', '24', 'Kapila R', NULL, NULL, 'undefined', 'NOT CONNECTING', NULL, 'seat no 85', NULL, 'AWS', NULL, '', NULL, 'rkapila@chcgroup.in', NULL, '2024-08-30', 3, '294,undefined', '2024-08-30 11:03', 24, '2024-09-01 11:49', 'Kapila R', 'HWCH', NULL, '294', NULL), (545, 'TCN0545', '220', 'Sakthi Priya T', NULL, NULL, 'undefined', 'Seat No: CHC065', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'tsakthipriya@chcgroup.in', NULL, '2024-08-30', 3, '294,undefined', '2024-08-30 12:01', 220, '2024-08-30 13:02', 'Sakthi Priya T', 'HWCH', NULL, '294', NULL), (546, 'TCN0546', '3', 'Sham V', NULL, NULL, 'undefined', 'Sign in issue in WPS', NULL, 'while entering and saving WPS asking Sign in to save the data.', NULL, 'WPS', NULL, '0', NULL, 'vsham@chcgroup.in', NULL, '2024-09-05', 3, '300,undefined', '2024-09-05 04:10', 3, '2024-10-01 11:31', 'Sham V', 'HWBL', NULL, '300', NULL), (547, 'TCN0547', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Send or receive error', NULL, 'Unable to receive mail in outlook', NULL, 'Outlook mail ', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-09-06', 3, '294,undefined', '2024-09-06 09:42', 243, '2024-09-06 09:52', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (548, 'TCN0548', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in', NULL, 'Excel sign in', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-09-06', 3, '294,undefined', '2024-09-06 09:52', 116, '2024-09-06 10:45', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (549, 'TCN0549', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', ' Snipping tool access ', NULL, 'I have some issue in my AWS ID and I have mailed that issue to the client. They require a screenshot to understand the issue clearly and resolve it. So kindly enable snipping tool in my system to snip and send the attachment of the issue to the client', NULL, 'Desktop', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-09-09', 3, '294,null', '2024-09-09 11:16', 238, '2024-09-11 09:46', 'Roshan Rahima Kani K', 'HWSM', NULL, '294', NULL), (550, 'TCN0550', '214', 'Aruna P', NULL, NULL, 'undefined', 'System slowness', NULL, '42-Due to system slowness.', NULL, 'Desktop', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:11', 214, '2024-09-19 09:52', 'Aruna P', 'HWCH', NULL, '294', NULL), (551, 'TCN0551', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'WPS not working', NULL, 'Seat No :67', NULL, 'WPS', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:48', 4, '2024-09-11 10:37', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (552, 'TCN0552', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'LAN not working', NULL, 'Seat No :85&83', NULL, 'Network', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 09:49', 4, '2024-09-11 10:36', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (553, 'TCN0553', '111', 'Adel Queen', NULL, NULL, 'undefined', 'Keyboard not working', NULL, 'Keyboard not working-Seat No:20', NULL, '', NULL, '', NULL, 'sadel@chcgroup.in', NULL, '2024-09-11', 3, '294,undefined', '2024-09-11 03:42', 111, '2024-09-11 03:53', 'Adel Queen', 'HWCH', NULL, '294', NULL), (554, 'TCN0554', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in ', NULL, '', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-09-13', 3, '294,undefined', '2024-09-13 08:53', 116, '2024-09-13 09:49', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (555, 'TCN0555', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'not working', NULL, 'Mouse not working (seat no. 31)', NULL, 'Mouse', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-09-13', 3, '294,undefined', '2024-09-13 09:04', 218, '2024-09-13 09:08', 'P Divyabhavani', 'HWCH', NULL, '294', NULL), (556, 'TCN0556', '6', 'S Senthil Kandeepan', NULL, '24', 'undefined', 'Others', NULL, 'Delhi training room projector to be rectified ', NULL, NULL, NULL, '0', NULL, 'kandeepan@chcgroup.in', NULL, '2024-09-16', 3, '255,undefined', '2024-09-16 09:28', 6, '2024-10-03 08:13', 'S Senthil Kandeepan', 'HWDL', 'HW-QCL', '255', NULL), (557, 'TCN0557', '235', 'Deepshikha Jaiswal', NULL, NULL, 'undefined', 'Desktop icon\'s', NULL, 'Icon\'s are not visible', NULL, 'Desktop', NULL, '', NULL, 'jdeepshikha@chcgroup.in', NULL, '2024-09-18', 3, '255,undefined', '2024-09-18 10:36', 235, '2024-09-18 11:51', 'Deepshikha Jaiswal', 'HWDL', NULL, '255', NULL), (558, 'TCN0558', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'System not getting power on', NULL, 'Seat No : 70', NULL, 'Desktop', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-19', 3, '294,undefined', '2024-09-19 09:13', 4, '2024-11-21 11:22', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (559, 'TCN0559', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No: 27 system not getting ON', NULL, ' system not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-09-19', 3, '294,undefined', '2024-09-19 09:19', 110, '2024-09-19 09:40', 'Preethi S', 'HWCH', NULL, '294', NULL), (560, 'TCN0560', '161', 'Bankey Bihari', NULL, NULL, 'undefined', '', NULL, 'system stuck in every 10-15 minutes.', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-09-19', 3, '255,undefined', '2024-09-19 01:05', 161, '2024-09-20 12:14', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (561, 'TCN0561', '239', 'Hemalatha B', NULL, NULL, 'null', 'snipping tool', NULL, 'snipping tool', NULL, 'New Software Installation', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-19', 3, '294,null', '2024-09-19 02:02', 239, '2024-09-19 04:13', 'Hemalatha B', 'HWSM', NULL, '294', NULL), (562, 'TCN0562', '265', 'Kirthana K', NULL, NULL, 'undefined', 'Printer not working', NULL, 'TAM', NULL, 'Printer', NULL, '', NULL, 'kkirthana@chcgroup.in', NULL, '2024-09-20', 3, '294,undefined', '2024-09-20 11:34', 265, '2024-09-21 01:47', 'Kirthana K', 'HWCH', NULL, '294', NULL), (563, 'TCN0563', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'sign- in issue', NULL, 'unable to save excel', NULL, 'WPS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 09:13', 218, '2024-09-21 09:28', 'P Divyabhavani', 'HWCH', NULL, '294', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (564, 'TCN0564', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Salem System issue - Reg.', NULL, ' Sanjay CHCSM0068 Mouse Double click', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 10:26', 243, '2024-09-21 13:39', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (565, 'TCN0565', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'I need a skype access', NULL, 'Seat No. : 56', NULL, 'Skype', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 10:46', 4, '2024-09-21 11:07', 'Murugalakshmi S', 'HWCH', NULL, '294', NULL), (566, 'TCN0566', '249', 'M Sivaguru', NULL, NULL, 'undefined', 'VMWARE network is not working', NULL, 'Seat NO 100', NULL, 'Network', NULL, '', NULL, 'msivaguru@chcgroup.in', NULL, '2024-09-21', 3, '294,undefined', '2024-09-21 01:31', 249, '2024-09-21 01:33', 'M Sivaguru', 'HWCH', NULL, '294', NULL), (567, 'TCN0567', '84', 'Santhiya', NULL, NULL, 'undefined', 'AWS', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'psanthiya@chcgroup.in', NULL, '2024-09-21', 3, '253,undefined', '2024-09-21 01:48', 84, '2024-09-21 03:47', 'Santhiya', 'HWSM', NULL, '253', NULL), (568, 'TCN0568', '201', 'Archana', NULL, NULL, 'undefined', 'mouse', NULL, 'mouse double clicking ', NULL, 'Mouse', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-21', 3, '253,undefined', '2024-09-21 03:59', 201, '2024-09-21 04:01', 'Archana', 'HWSM', NULL, '253', NULL), (569, 'TCN0569', '90', 'Naveena R', NULL, NULL, 'undefined', 'Blue screen Error', NULL, 'CHCSM0056. This system has Bluescreen error.', NULL, 'CPU', NULL, '', NULL, 'naveena@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 10:29', 90, '2024-09-22 10:50', 'Naveena R', 'HWSM', NULL, '253', NULL), (570, 'TCN0570', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Skype', NULL, 'Skype not working in CHCSM0036', NULL, 'Skype', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 12:08', 70, '2024-09-22 14:47', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (571, 'TCN0571', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Auto shutdown', NULL, 'CHCSM0057. system has Auto shutdown issue', NULL, 'Auto shutdown issue', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-09-22', 3, '253,undefined', '2024-09-22 03:32', 70, '2024-09-28 09:51', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (572, 'TCN0572', '254', 'Vigneshwaran', NULL, NULL, 'undefined', 'AWS', NULL, 'AWS not working', NULL, 'Desktop', NULL, '', NULL, 'svigneshwaran@chcgroup.in', NULL, '2024-09-22', 4, '254,undefined', '2024-09-22 11:37', 254, '2024-09-22 11:38', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (573, 'TCN0573', '99', 'Jansirani S', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'sjansirani@chcgroup.in', NULL, '2024-09-22', 3, '254,undefined', '2024-09-22 11:51', 99, '2024-09-22 11:54', 'Jansirani S', 'HWSM', NULL, '254', NULL), (574, 'TCN0574', '233', 'R Kalpana', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'rkalpana@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:03', 233, '2024-10-01 03:54', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (575, 'TCN0575', '47', 'Povesh M', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'mpovesh@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:03', 47, '2024-09-23 12:05', 'Povesh M', 'HWSM', NULL, '254', NULL), (576, 'TCN0576', '60', 'Arupadaiyappan Tharmar', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'tarupadayappan@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:03', 60, '2024-09-23 12:05', 'Arupadaiyappan Tharmar', 'HWSM', NULL, '254', NULL), (577, 'TCN0577', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 179, '2024-09-23 12:05', 'Frankiline Joan', 'HWSM', NULL, '254', NULL), (578, 'TCN0578', '45', 'Manogar M', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'mmanogar@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:04', 45, '2024-10-01 03:53', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (579, 'TCN0579', '81', 'Jeeva S', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, 'Mouse', NULL, '', NULL, 'sjeeva@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 81, '2024-09-23 12:06', 'Jeeva S', 'HWSM', NULL, '254', NULL), (580, 'TCN0580', '494', 'Suganthya N', NULL, NULL, 'undefined', 'double click', NULL, 'double click', NULL, '', NULL, '', NULL, 'nsuganthya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:04', 494, '2025-01-21 19:33', 'Suganthya N', 'HWSM', NULL, '254', NULL), (581, 'TCN0581', '461', 'Madhan Kumar', NULL, NULL, 'undefined', 'sample', NULL, 'sample', NULL, 'Mouse', NULL, '', NULL, 'madhank@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:10', 461, '2024-09-23 12:11', 'Madhan Kumar', 'HWSM', NULL, '254', NULL), (582, 'TCN0582', '458', 'M Jayakumar', NULL, NULL, 'undefined', 'lag to move', NULL, 'lag to move (S.N', NULL, 'Mouse', NULL, '', NULL, 'mjayakumar@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:22', 458, '2024-09-23 12:22', 'M Jayakumar', 'HWSM', NULL, '254', NULL), (583, 'TCN0583', '135', 'Umarani N', NULL, NULL, 'undefined', 'Struck', NULL, 'Aws issue', NULL, 'AWS', NULL, '', NULL, 'numarani@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:22', 135, '2024-11-21 22:17', 'Umarani N', 'HWSM', NULL, '254', NULL), (584, 'TCN0584', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'Network problem', NULL, 'Facing Slowness issues', NULL, 'Network', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:23', 140, '2024-10-08 11:05', 'Purushothaman S', 'HWSM', NULL, '254', NULL), (585, 'TCN0585', '136', 'Yamuna R', NULL, NULL, 'undefined', 'network slow', NULL, '', NULL, 'Network', NULL, '', NULL, 'ryamuna@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:23', 136, '2024-10-01 03:53', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (586, 'TCN0586', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'aws issuse', NULL, 'aws issue', NULL, 'AWS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:23', 142, '2024-11-22 00:32', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (587, 'TCN0587', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'Network slowness reg', NULL, 'iam facing network slowness for past 5 mins', NULL, 'Network', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:24', 130, '2024-11-20 23:32', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (588, 'TCN0588', '149', 'Pushpalatha P', NULL, NULL, 'undefined', 'CHCSM0068', NULL, '', NULL, 'Network', NULL, '', NULL, 'ppushpalatha@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:27', 149, '2024-10-01 03:53', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (589, 'TCN0589', '150', 'Thiviya Eswaran', NULL, NULL, 'undefined', '63', NULL, 'network issue', NULL, 'AWS', NULL, '', NULL, 'ethiviya@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:33', 150, '2024-10-01 03:52', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (590, 'TCN0590', '152', 'Nithya K', NULL, NULL, 'undefined', '59', NULL, 'netwrok issue', NULL, 'Desktop', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:33', 152, '2024-09-23 12:34', 'Nithya K', 'HWSM', NULL, '254', NULL), (591, 'TCN0591', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0066', NULL, '', NULL, 'Keyboard', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:34', 134, '2024-09-27 10:18', 'T Nivedha', 'HWSM', NULL, '254', NULL), (592, 'TCN0592', '223', 'Divya R', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'breaking', NULL, 'Network', NULL, '', NULL, 'rdivya@chcgroup.in', NULL, '2024-09-23', 4, '254,undefined', '2024-09-23 12:34', 223, '2024-09-23 14:13', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (593, 'TCN0593', '153', 'Vaishnavi', NULL, NULL, 'undefined', '60', NULL, 'network issue', NULL, 'AWS', NULL, '', NULL, 'tvaishnavi@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:40', 153, '2024-09-23 12:41', 'Vaishnavi', 'HWSM', NULL, '254', NULL), (594, 'TCN0594', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', '37', NULL, 'blue screen', NULL, 'Desktop', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:55', 62, '2024-09-23 12:56', 'Kalaiarasan G', 'HWSM', NULL, '254', NULL), (595, 'TCN0595', '49', 'Gokul V', NULL, NULL, 'undefined', 'Blue screen Error-36', NULL, 'CHCSM0036. This system has Bluescreen error.', NULL, 'Keyboard', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:56', 49, '2024-09-23 12:56', 'Gokul V', 'HWSM', NULL, '254', NULL), (596, 'TCN0596', '66', 'Ajith Kumar V', NULL, NULL, 'undefined', '44', NULL, 'pin issue', NULL, 'Desktop', NULL, '', NULL, 'vajith@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 12:58', 66, '2024-09-23 12:58', 'Ajith Kumar V', 'HWSM', NULL, '254', NULL), (597, 'TCN0597', '86', 'Vaseekaran Srinivasan', NULL, NULL, 'undefined', '39', NULL, 'blue screen', NULL, 'Desktop', NULL, '', NULL, 'svaseekaran@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 01:08', 86, '2024-09-23 01:08', 'Vaseekaran Srinivasan', 'HWSM', NULL, '254', NULL), (598, 'TCN0598', '63', 'Prathisruthi', NULL, NULL, 'undefined', '2- Keyboard and mouse', NULL, 'mouse and keyboard got struck', NULL, 'Mouse', NULL, '', NULL, 'nmprathisruthi@chcgroup.in', NULL, '2024-09-23', 3, '254,undefined', '2024-09-23 01:59', 63, '2024-09-23 03:34', 'Prathisruthi', 'HWSM', NULL, '254', NULL), (599, 'TCN0599', '219', 'Santhoshkumar', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working, Seat no:CHC052', NULL, 'WPS', NULL, '', NULL, 'ksanthosh@chcgroup.in', NULL, '2024-09-23', 3, '251,undefined', '2024-09-23 02:30', 219, '2024-09-23 02:43', 'Santhoshkumar', 'HWCH', NULL, '251', NULL), (600, 'TCN0600', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'mouse problem - system no- CHCSM0049', NULL, 'mouse- stucking issue', NULL, 'Mouse', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 02:49', 58, '2024-09-24 08:33', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (601, 'TCN0601', '54', 'C Ganashree', NULL, NULL, 'undefined', 'Desktop', NULL, 'Strucking Issues in the system CHCSM0040', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 02:50', 54, '2024-09-24 10:06', 'C Ganashree', 'HWSM', NULL, '253', NULL), (602, 'TCN0602', '204', 'Karthikeyan Boopathi', NULL, NULL, 'undefined', 'mouse and keyboard issue(system freezing)system no :2 and 15', NULL, 'system freezing issue, not rectified even after restarted, frequent freezing issue', NULL, 'system freezing', NULL, '', NULL, 'karthikeyanb@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 05:07', 204, '2024-09-24 10:09', 'Karthikeyan Boopathi', 'HWSM', NULL, '253', NULL), (603, 'TCN0603', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing , system no:11', NULL, 'frequent system freezing and restart issue ', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-23', 3, '253,undefined', '2024-09-23 05:13', 201, '2024-09-24 12:55', 'Archana', 'HWSM', NULL, '253', NULL), (604, 'TCN0604', '201', 'Archana', NULL, NULL, 'undefined', 'wps ', NULL, 'Yesterday system were fresh like no forticlient and wps so we installed and connected , today also wps is no there , kindly check whether its an issue that comes daily or fine', NULL, 'WPS', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 08:42', 201, '2024-09-24 10:06', 'Archana', 'HWSM', NULL, '253', NULL), (605, 'TCN0605', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'system freezing', NULL, 'my moues and keyboard is freezed while i am working and its not rectified even after restart in system no:CHCSM0019', NULL, 'system freezed', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 09:30', 199, '2024-09-28 09:54', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (606, 'TCN0606', '201', 'Archana', NULL, NULL, 'undefined', 'system shutdown', NULL, 'system is shutdown and its not restarted system no:CHCSM001', NULL, 'system shutdown', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 12:54', 201, '2024-09-24 16:49', 'Archana', 'HWSM', NULL, '253', NULL), (607, 'TCN0607', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing , system no:02', NULL, 'system freezed and mouse and keyboard issue in system no:CHCSM002', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-24', 3, '253,undefined', '2024-09-24 12:55', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (608, 'TCN0608', '249', 'M Sivaguru', NULL, NULL, 'undefined', 'Test Ticket', NULL, 'Seat NO 100', NULL, 'Testing', NULL, '', NULL, 'msivaguru@chcgroup.in', NULL, '2024-09-24', 3, '251,undefined', '2024-09-24 04:55', 249, '2024-09-24 05:00', 'M Sivaguru', 'HWCH', NULL, '251', NULL), (609, 'TCN0609', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: CHC065', NULL, 'AWS not working(No Network)', NULL, 'AWS', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 08:35', 4, '2024-09-25 08:53', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (610, 'TCN0610', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: CHC064', NULL, 'Monitor not getting Power on', NULL, 'Monitor', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 08:37', 4, '2024-09-25 08:59', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (611, 'TCN0611', '105', 'Divya Gupta', NULL, NULL, 'undefined', 'Stucking issue ', NULL, 'We all are facing stucking issue from 20 min.unable to do scans.', NULL, 'Network', NULL, '', NULL, 'divyagupta@chcgroup.in', NULL, '2024-09-25', 3, '255,undefined', '2024-09-25 09:15', 105, '2024-09-26 08:19', 'Divya Gupta', 'HWDL', NULL, '255', NULL), (612, 'TCN0612', '239', 'Hemalatha B', NULL, NULL, 'null', 'Asked for sign in', NULL, 'Asked for sign in', NULL, 'WPS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-25', 3, '251,null', '2024-09-25 09:22', 239, '2024-09-25 10:05', 'Hemalatha B', 'HWCH', NULL, '251', NULL), (613, 'TCN0613', '234', 'Sujata Gupta', NULL, NULL, 'undefined', 'AWS slow', NULL, 'All systems are working very slow since morning', NULL, 'AWS', NULL, '', NULL, 'gsujata@chcgroup.in', NULL, '2024-09-25', 3, '255,undefined', '2024-09-25 09:44', 234, '2024-09-26 09:49', 'Sujata Gupta', 'HWDL', NULL, '255', NULL), (614, 'TCN0614', '2', 'Gayathri M', NULL, '24', '110', 'External Feedback', NULL, 'Special instructions for R-R', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-09-25', 3, '118,110', '2024-09-25 10:01', 2, '2024-09-28 01:03', 'Gayathri M', 'HWCH', 'Cardio', '118', NULL), (615, 'TCN0615', '2', 'Gayathri M', NULL, '24', '132', 'External Feedback', NULL, 'False escalation for PM', NULL, NULL, NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-09-25', 3, '134,132', '2024-09-25 10:02', 2, '2024-10-04 01:24', 'Gayathri M', 'HWSM', 'Cardio', '134', NULL), (616, 'TCN0616', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'breaking issue', NULL, 'Commonly breaking issue for MSA Team ', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 11:30', 42, '2024-09-25 16:48', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (617, 'TCN0617', '239', 'Hemalatha B', NULL, NULL, 'null', 'no network', NULL, 'no network', NULL, 'AWS', NULL, '', NULL, 'bhema@chcgroup.in', NULL, '2024-09-25', 3, '251,null', '2024-09-25 02:07', 239, '2024-09-25 02:53', 'Hemalatha B', 'HWSM', NULL, '251', NULL), (618, 'TCN0618', '520', 'Girinath N', NULL, NULL, 'undefined', '', NULL, '', NULL, '', NULL, '', NULL, 'ngirinath@chcgroup.in', NULL, '2024-09-25', 4, '254,undefined', '2024-09-25 02:47', 520, '2024-09-27 09:45', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (619, 'TCN0619', '132', 'Varshini E', NULL, NULL, 'undefined', 'AWS slowness and Breaking issue', NULL, 'AWS is too slow and breaking since afternoon ', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:00', 132, '2024-09-25 03:39', 'Varshini E', 'HWSM', NULL, '253', NULL), (620, 'TCN0620', '194', 'Naveen R', NULL, NULL, 'undefined', 'System slow, System No 11', NULL, 'All application were slow while using system. ', NULL, 'System slow', NULL, '', NULL, 'rnaveen@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:01', 194, '2024-09-26 01:14', 'Naveen R', 'HWSM', NULL, '253', NULL), (621, 'TCN0621', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:04', 228, '2024-10-01 04:24', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (622, 'TCN0622', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 5, '254,undefined', '2024-09-25 03:10', 201, '2024-09-25 03:12', 'Archana', 'HWSM', NULL, '254', NULL), (623, 'TCN0623', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:01)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:13', 201, '2024-09-26 11:23', 'Archana', 'HWSM', NULL, '253', NULL), (624, 'TCN0624', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:02)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:14', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (625, 'TCN0625', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:15)', NULL, 'sudden system freeze takes place while working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:14', 201, '2024-09-26 11:23', 'Archana', 'HWSM', NULL, '253', NULL), (626, 'TCN0626', '201', 'Archana', NULL, NULL, 'undefined', 'System freeze (System no:20)', NULL, 'sudden system freeze takes place while working, mouse keyboard not working', NULL, 'System freeze', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-25', 3, '253,undefined', '2024-09-25 03:15', 201, '2024-10-02 03:36', 'Archana', 'HWSM', NULL, '253', NULL), (627, 'TCN0627', '173', 'Sanjeetha Kumar', NULL, NULL, 'undefined', 'network issue ', NULL, 'network issue in system no : 7', NULL, 'Network', NULL, '', NULL, 'sanjeethakumar@chcgroup.in', NULL, '2024-09-25', 3, '251,undefined', '2024-09-25 04:23', 173, '2024-09-25 04:28', 'Sanjeetha Kumar', 'HWCH', NULL, '251', NULL), (628, 'TCN0628', '455', 'Abibalan Vinyagamoorthi', NULL, NULL, 'undefined', 'Seat number 27', NULL, 'System not powering on', NULL, 'Desktop', NULL, '', NULL, 'vabibalan@chcgroup.in', NULL, '2024-09-26', 3, '251,undefined', '2024-09-26 08:45', 455, '2024-09-26 08:58', 'Abibalan Vinyagamoorthi', 'HWCH', NULL, '251', NULL), (629, 'TCN0629', '467', 'Kavi Priya S', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'Mouse freezing issue', NULL, 'Mouse', NULL, '', NULL, 'skavi@chcgroup.in', NULL, '2024-09-26', 3, '253,undefined', '2024-09-26 08:59', 467, '2024-10-02 03:39', 'Kavi Priya S', 'HWSM', NULL, '253', NULL), (630, 'TCN0630', '513', 'Nesiga S', NULL, NULL, 'undefined', 'monitor', NULL, 'color issue', NULL, 'Monitor', NULL, '', NULL, 'snesiga@chcgroup.in', NULL, '2024-09-26', 3, '253,undefined', '2024-09-26 10:20', 513, '2024-09-26 10:23', 'Nesiga S', 'HWSM', NULL, '253', NULL), (631, 'TCN0631', '201', 'Archana', NULL, NULL, 'undefined', 'system freezing , system no:15', NULL, 'mouse and keyboard is freezing frequently', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-09-26', 3, '253,undefined', '2024-09-26 11:22', 201, '2024-10-02 03:35', 'Archana', 'HWSM', NULL, '253', NULL), (632, 'TCN0632', '203', 'Manoj C', NULL, NULL, 'undefined', 'system slowness', NULL, 'Facing slowness when access any application CHCSM011', NULL, 'slowess', NULL, '', NULL, 'cmanoj@chcgroup.in', NULL, '2024-09-26', 3, '253,undefined', '2024-09-26 01:19', 203, '2024-10-02 03:37', 'Manoj C', 'HWSM', NULL, '253', NULL), (633, 'TCN0633', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'seat no69', NULL, 'wps sign in issue', NULL, 'WPS', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-09-26', 3, '251,undefined', '2024-09-26 04:37', 12, '2024-09-26 04:53', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (634, 'TCN0634', '505', 'Ragavarshini', NULL, NULL, 'undefined', 'CHCSM0039', NULL, 'mouse left click not working', NULL, 'Mouse', NULL, '', NULL, 'sragavarshini@chcgroup.in', NULL, '2024-09-27', 3, '253,undefined', '2024-09-27 08:35', 505, '2024-09-27 16:40', 'Ragavarshini', 'HWSM', NULL, '253', NULL), (635, 'TCN0635', '128', 'Ravina R', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS niot working', NULL, 'WPS', NULL, '', NULL, 'rravina@chcgroup.in', NULL, '2024-09-27', 3, '294,undefined', '2024-09-27 08:56', 128, '2024-10-04 08:48', 'Ravina R', 'HWCH', NULL, '294', NULL), (636, 'TCN0636', '128', 'Ravina R', NULL, NULL, 'undefined', 'WPS not working', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'rravina@chcgroup.in', NULL, '2024-09-27', 3, '251,undefined', '2024-09-27 09:04', 128, '2024-09-27 09:28', 'Ravina R', 'HWCH', NULL, '251', NULL), (637, 'TCN0637', '455', 'Abibalan Vinyagamoorthi', NULL, NULL, 'undefined', 'seat no 27', NULL, 'wps sign issue ', NULL, 'WPS', NULL, '', NULL, 'vabibalan@chcgroup.in', NULL, '2024-09-27', 3, '251,undefined', '2024-09-27 09:10', 455, '2024-09-27 09:22', 'Abibalan Vinyagamoorthi', 'HWCH', NULL, '251', NULL), (638, 'TCN0638', '218', 'P Divyabhavani', NULL, NULL, 'undefined', 'No network issue', NULL, 'Unable to open aws(showing no internet connection)', NULL, 'AWS', NULL, '', NULL, 'pdivyabhavani@chcgroup.in', NULL, '2024-09-27', 3, '251,undefined', '2024-09-27 09:30', 218, '2024-09-27 09:43', 'P Divyabhavani', 'HWCH', NULL, '251', NULL), (639, 'TCN0639', '124', 'Yeswanth S', NULL, NULL, 'undefined', 'Seat number 27', NULL, 'Automatic Repair', NULL, 'Desktop', NULL, '', NULL, 'syeswanth@chcgroup.in', NULL, '2024-09-27', 3, '251,undefined', '2024-09-27 09:39', 124, '2024-09-27 10:12', 'Yeswanth S', 'HWCH', NULL, '251', NULL), (640, 'TCN0640', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'Share folder issue', NULL, 'Share folder not opening issue', NULL, 'share folder issue', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-09-27', 3, '253,undefined', '2024-09-27 09:19', 140, '2024-10-08 10:37', 'Purushothaman S', 'HWSM', NULL, '253', NULL), (641, 'TCN0641', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0073', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-09-27', 4, '253,undefined', '2024-09-27 09:34', 134, '2024-09-28 09:37', 'Vivek N', 'HWSM', NULL, '253', NULL), (642, 'TCN0642', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0073', NULL, '', NULL, 'Keyboard', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-09-27', 4, '253,undefined', '2024-09-27 09:34', 134, '2024-09-28 09:37', 'Vivek N', 'HWSM', NULL, '253', NULL), (643, 'TCN0643', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', 'Aws issue-026', NULL, 'AWS not working', NULL, 'AWS', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-09-28', 4, '254,undefined', '2024-09-28 03:56', 62, '2024-10-01 03:52', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (644, 'TCN0644', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', 'Mouse an', NULL, '', NULL, 'Mouse', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-09-28', 4, '254,undefined', '2024-09-28 04:20', 62, '2024-09-28 05:07', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (645, 'TCN0645', '140', 'Purushothaman S', NULL, NULL, 'undefined', 'Keyboard & mouse Issue Reg', NULL, 'CHCSM0071 - keyboard & mouse, most of time n\'t working properly. every time disconnect & connect will be working', NULL, 'Keyboard', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-09-28', 3, '254,undefined', '2024-09-28 07:03', 140, '2024-10-08 11:05', 'Purushothaman S', 'HWSM', NULL, '254', NULL), (646, 'TCN0646', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'mouse problem - system 40', NULL, 'mouse stucking while working', NULL, 'Mouse', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-09-28', 3, '253,undefined', '2024-09-28 07:54', 58, '2024-09-28 10:59', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (647, 'TCN0647', '493', 'Kaviya S', NULL, NULL, 'undefined', 'System shutdown system no-CHCSM001', NULL, 'It\'s showing auto setup and can\'t able to restart.', NULL, 'System shutdown', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2024-09-28', 3, '253,undefined', '2024-09-28 08:15', 493, '2024-09-28 10:25', 'Kaviya S', 'HWSM', NULL, '253', NULL), (648, 'TCN0648', '493', 'Kaviya S', NULL, NULL, 'undefined', 'Forticlient installation issue-System no 2 ', NULL, 'Can\'t able to install forticlient, it\'s showing error downloading image.', NULL, 'Forticlient installation issue', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2024-09-28', 3, '253,undefined', '2024-09-28 08:57', 493, '2024-10-24 02:22', 'Kaviya S', 'HWSM', NULL, '253', NULL), (649, 'TCN0649', '446', 'Pugazh Barani T', NULL, NULL, 'undefined', 'Seat No:22', NULL, 'WPS Not working', NULL, 'WPS', NULL, '', NULL, 'tpugazh@chcgroup.in', NULL, '2024-09-28', 3, '251,undefined', '2024-09-28 09:27', 446, '2024-09-28 10:51', 'Pugazh Barani T', 'HWCH', NULL, '251', NULL), (650, 'TCN0650', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: 052', NULL, 'WPS Editing issue.', NULL, 'WPS', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-28', 3, '251,undefined', '2024-09-28 11:26', 4, '2024-09-28 12:54', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (651, 'TCN0651', '4', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: 066', NULL, 'Headphone not working.', NULL, 'Headphone', NULL, '0', NULL, 'smurugalakshmi@chcgroup.in', NULL, '2024-09-28', 3, '251,undefined', '2024-09-28 11:26', 4, '2024-09-28 13:30', 'Murugalakshmi S', 'HWCH', NULL, '251', NULL), (652, 'TCN0652', '226', 'K Sumithra', NULL, NULL, 'undefined', 'MSA login issue', NULL, 'MSA login issue', NULL, 'AWS', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2024-09-28', 3, '253,undefined', '2024-09-28 12:53', 226, '2024-09-28 13:08', 'K Sumithra', 'HWSM', NULL, '253', NULL), (653, 'TCN0653', '119', 'Hemalatha', NULL, NULL, 'undefined', 'WPS sign in', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'shema@chcgroup.in', NULL, '2024-09-29', 3, '251,undefined', '2024-09-29 08:49', 119, '2024-09-29 09:18', 'Hemalatha', 'HWCH', NULL, '251', NULL), (654, 'TCN0654', '123', 'Giritharan S', NULL, NULL, 'undefined', 'Wps Issue', NULL, 'Wps signin issue', NULL, 'WPS', NULL, '', NULL, 'sgiritharan@chcgroup.in', NULL, '2024-09-29', 3, '251,undefined', '2024-09-29 09:03', 123, '2024-09-29 09:19', 'Giritharan S', 'HWCH', NULL, '251', NULL), (655, 'TCN0655', '2', 'Gayathri M', NULL, NULL, 'null', 'We transfer access required', NULL, 'Need to share large 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'2024-10-05 12:15', 'Aslam Jalal', 'HWCH', NULL, '251', NULL), (681, 'TCN0681', '150', 'Thiviya Eswaran', NULL, NULL, 'undefined', 'CHCSMOO63 -Keyboard and mouse issue', NULL, 'Mouse is right clicking, keyboard issue', NULL, 'Keyboard', NULL, '', NULL, 'ethiviya@chcgroup.in', NULL, '2024-10-05', 4, '254,undefined', '2024-10-05 09:31', 150, '2024-10-06 08:03', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (682, 'TCN0682', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0032', NULL, 'Restart Issue', NULL, 'Skype', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-10-07', 3, '254,undefined', '2024-10-07 06:45', 180, '2024-11-19 03:33', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (683, 'TCN0683', '549', 'A Sathiya', NULL, NULL, 'undefined', '', NULL, 'system freezing issue', NULL, 'system issue', NULL, '', NULL, 'asathiya@chcgroup.in', NULL, '2024-10-07', 3, '253,undefined', '2024-10-07 11:53', 549, '2024-10-07 15:41', 'A Sathiya', 'HWSM', NULL, '253', NULL), (684, 'TCN0684', 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'253', NULL), (720, 'TCN0720', '201', 'Archana', NULL, NULL, 'undefined', 'Network stucking-for all in DMS', NULL, 'We are facing network stucking issue, it is dropping for 5 or 10 seconds and becoming normal from the morning but now we are facing frequent stucking and duration of this issue lasts more time', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 03:04', 201, '2024-10-17 03:35', 'Archana', 'HWSM', NULL, '253', NULL), (721, 'TCN0721', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'Network', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-17', 3, '253,undefined', '2024-10-17 03:05', 228, '2024-10-17 03:47', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (722, 'TCN0722', '201', 'Archana', NULL, NULL, 'undefined', 'system not working issue : system no:15', NULL, 'system shut down and not working', NULL, 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past few minutes for every techs', NULL, 'AWS', NULL, '', NULL, 'evarshini@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 09:11', 132, '2024-10-26 10:25', 'Varshini E', 'HWSM', NULL, '253', NULL), (761, 'TCN0761', '201', 'Archana', NULL, NULL, 'undefined', 'network issue-for all in dms', NULL, 'stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 10:02', 201, '2024-10-26 10:41', 'Archana', 'HWSM', NULL, '253', NULL), (762, 'TCN0762', '53', 'Sineka', NULL, NULL, 'undefined', 'WPS', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 10:43', 53, '2024-10-26 12:43', 'Sineka', 'HWSM', NULL, '253', NULL), (763, 'TCN0763', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system stuck in every 10-15 minutes.', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-10-26', 3, '255,undefined', '2024-10-26 01:29', 161, '2024-10-26 03:08', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (764, 'TCN0764', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'mail cannot access', NULL, 'Software trainees cannot access their mail', NULL, 'mail issue', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 04:05', 228, '2024-10-30 09:04', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (765, 'TCN0765', '201', 'Archana', NULL, NULL, 'undefined', 'system frezzing-system no:07', NULL, 'system freezed for three time, mouse and keyboard is not working', NULL, 'system freezing', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-26', 3, '253,undefined', '2024-10-26 04:17', 201, '2024-10-28 10:13', 'Archana', 'HWSM', NULL, '253', NULL), (766, 'TCN0766', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM005', NULL, 'Automatic Restart', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 12:07', 54, '2024-10-29 10:17', 'C Ganashree', 'HWSM', NULL, '254', NULL), (767, 'TCN0767', '465', 'Vidhya', NULL, NULL, 'undefined', 'meter issue', NULL, 'cannot meterbox login', NULL, 'HW meterBOX', NULL, '', NULL, 'kvidhya@chcgroup.in', NULL, '2024-10-28', 4, '254,undefined', '2024-10-28 03:18', 465, '2024-10-28 11:29', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (768, 'TCN0768', '465', 'Vidhya', NULL, NULL, 'undefined', 'XL Issue ', NULL, 'XL in read only mode', NULL, 'WPS', NULL, '', NULL, 'kvidhya@chcgroup.in', NULL, '2024-10-28', 4, '254,undefined', '2024-10-28 03:20', 465, '2024-10-28 11:29', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (769, 'TCN0769', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0077', NULL, 'wps', NULL, 'HW meterBOX', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 06:57', 152, '2024-10-28 06:57', 'Nithya K', 'HWSM', NULL, '254', NULL), (770, 'TCN0770', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0070', NULL, 'wps', NULL, 'HW meterBOX', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-10-28', 3, '254,undefined', '2024-10-28 06:57', 152, '2024-10-28 06:58', 'Nithya K', 'HWSM', NULL, '254', NULL), (771, 'TCN0771', '201', 'Archana', NULL, NULL, 'undefined', 'Network stucking-for all in DMS', NULL, 'stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-28', 3, '253,undefined', '2024-10-28 08:45', 201, '2024-10-29 08:57', 'Archana', 'HWSM', NULL, '253', NULL), (772, 'TCN0772', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: 72 system issue', NULL, 'Monitor issue ', NULL, 'Monitor', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-10-28', 3, '251,undefined', '2024-10-28 06:28', 12, '2024-10-28 07:43', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (773, 'TCN0773', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No:17', NULL, 'mouse double click issue', NULL, 'Mouse', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-10-29', 3, '294,undefined', '2024-10-29 11:50', 110, '2024-10-29 12:56', 'Preethi S', 'HWCH', NULL, '294', NULL), (774, 'TCN0774', '492', 'Nivetha D', NULL, NULL, 'undefined', 'WPS not working', NULL, 'CHCSM0013- WPS frequently not working', NULL, 'WPS', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2024-10-29', 3, '253,undefined', '2024-10-29 01:09', 492, '2024-10-29 03:19', 'Nivetha D', 'HWSM', NULL, '253', NULL), (775, 'TCN0775', '201', 'Archana', NULL, NULL, 'undefined', 'loading and stucking issue-for all in dms', NULL, 'we are facing frequent stucking issue, i have checked with other location it is fine, here we are facing heavy loading and stuking issue', NULL, 'network issue', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-29', 3, '253,undefined', '2024-10-29 01:23', 201, '2024-10-30 12:30', 'Archana', 'HWSM', NULL, '253', NULL), (776, 'TCN0776', '201', 'Archana', NULL, NULL, 'undefined', 'meterbox showing local login failed-system no:7', NULL, 'meterbox showing issue from the morning...not loading properly', NULL, 'meter box issue', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-29', 3, '253,undefined', '2024-10-29 02:03', 201, '2024-10-30 12:30', 'Archana', 'HWSM', NULL, '253', NULL), (777, 'TCN0777', '193', 'Aasha', NULL, NULL, 'undefined', 'system freezing', NULL, 'facing freezing issue with mouse & keyboard', NULL, 'System freezing', NULL, '', NULL, 'maasha@chcgroup.in', NULL, '2024-10-29', 3, '253,undefined', '2024-10-29 02:07', 193, '2024-10-30 02:57', 'Aasha', 'HWSM', NULL, '253', NULL), (778, 'TCN0778', '523', 'Sanjay Govindaraj', NULL, NULL, 'undefined', 'Display color issue', NULL, 'chcsm0016 - As i was suffer eye problem because the system display color changed. ', NULL, 'Desktop', NULL, '', NULL, 'gsanjay@chcgroup.in', 'sanjay.PNG', '2024-10-30', 3, '254,undefined', '2024-10-30 01:49', 523, '2024-12-17 23:43', 'Sanjay Govindaraj', 'HWSM', NULL, '254', NULL), (779, 'TCN0779', '495', 'Abinaya M', NULL, NULL, 'undefined', 'CPU not working', NULL, 'CPU not working', NULL, 'CPU issue', NULL, '', NULL, 'mabinaya@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 08:34', 495, '2024-10-30 12:21', 'Abinaya M', 'HWSM', NULL, '253', NULL), (780, 'TCN0780', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness ', NULL, 'Some Techs are facing slowness ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 09:05', 228, '2024-10-30 10:54', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (781, 'TCN0781', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus servers are working slow since morning', NULL, '', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-10-30', 3, '255,undefined', '2024-10-30 10:11', 205, '2024-10-30 13:04', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (782, 'TCN0782', '201', 'Archana', NULL, NULL, 'undefined', 'loading and stucking issue-for all in dms', NULL, 'we are facing loading and stucking issue intermittently', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-30', 3, '253,undefined', '2024-10-30 10:35', 201, '2024-10-30 12:30', 'Archana', 'HWSM', NULL, '253', NULL), (783, 'TCN0783', '23', 'R Priyadharshini', NULL, NULL, 'undefined', 'seat no: 67', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'drpriya@chcgroup.in', NULL, '2024-10-30', 3, '251,undefined', '2024-10-30 01:09', 23, '2024-10-30 03:46', 'R Priyadharshini', 'HWCH', NULL, '251', NULL), (784, 'TCN0784', '201', 'Archana', NULL, NULL, 'undefined', 'headphone-system no:7', NULL, 'microphone is not audible from my side', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-10-31', 3, '253,undefined', '2024-10-31 03:40', 201, '2024-10-31 04:04', 'Archana', 'HWSM', NULL, '253', NULL), (785, 'TCN0785', '515', 'Suvarnalatha V', NULL, NULL, 'undefined', 'Display issue', NULL, 'Display fontsize is different', NULL, 'Desktop', NULL, '', NULL, 'vsuvarnalatha@chcgroup.in', NULL, '2024-11-01', 3, '253,undefined', '2024-11-01 10:26', 515, '2024-11-01 10:33', 'Suvarnalatha V', 'HWSM', NULL, '253', NULL), (786, 'TCN0786', '201', 'Archana', NULL, NULL, 'undefined', 'loading and stucking issue-for all in dms', NULL, 'we are facing loading and stucking issue intermittently', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-01', 3, '253,undefined', '2024-11-01 11:16', 201, '2024-11-01 17:42', 'Archana', 'HWSM', NULL, '253', NULL), (787, 'TCN0787', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Display error', NULL, 'CHCSM0045. This System has display error', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-01', 3, '253,undefined', '2024-11-01 01:36', 42, '2024-11-03 11:59', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (788, 'TCN0788', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-01', 3, '251,null', '2024-11-01 02:17', 2, '2024-11-01 02:33', 'Gayathri M', 'HWCH', NULL, '251', NULL), (789, 'TCN0789', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'Auto shutdown', NULL, 'CHCSM0047. system has Auto shutdown issue', NULL, 'Desktop', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-11-02', 3, '254,undefined', '2024-11-02 07:59', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (790, 'TCN0790', '179', 'Frankiline Joan', NULL, NULL, 'undefined', 'Right click issue ', NULL, '(S.NO:CHCSM0035) Right click issue ', NULL, 'Mouse', NULL, '', NULL, 'jfrankiline@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 12:21', 179, '2024-11-02 16:23', 'Frankiline Joan', 'HWSM', NULL, '253', NULL), (791, 'TCN0791', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'Desktop', NULL, 'CHCSM0031 (SYSTEM SLOW ) ', NULL, 'system', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 01:45', 187, '2024-11-02 05:10', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (792, 'TCN0792', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0065. This system not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 02:28', 42, '2024-11-02 03:08', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (793, 'TCN0793', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'RPC Server Error', NULL, 'CHCSM0039. This system RPC Server error', NULL, 'CPU', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-02', 3, '253,undefined', '2024-11-02 02:39', 42, '2024-11-02 03:08', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (794, 'TCN0794', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'System freeze issue', NULL, 'meterbox got stuck and freeze(17 mins)', NULL, '', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-11-02', 3, '294,undefined', '2024-11-02 03:19', 243, '2024-11-05 08:55', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (795, 'TCN0795', '74', 'Sathya S', NULL, NULL, 'undefined', 'CHCSM008', NULL, 'automatic force lock', NULL, 'HW meterBOX', NULL, '', NULL, 'ssathya@chcgroup.in', NULL, '2024-11-03', 4, '254,undefined', '2024-11-03 04:52', 74, '2024-11-06 06:11', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (796, 'TCN0796', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0026.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:06', 42, '2024-11-03 04:33', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (797, 'TCN0797', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0039.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:06', 42, '2024-11-03 04:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (798, 'TCN0798', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System Not working', NULL, 'CHCSM0058.The system is not working', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-03', 3, '253,undefined', '2024-11-03 03:07', 42, '2024-11-03 04:34', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (805, 'TCN0805', '461', 'Madhan Kumar', NULL, NULL, 'undefined', 'system freeze', NULL, '(S.NO:CHCSM0034)system freeze', NULL, 'Desktop', NULL, '', NULL, 'madhank@chcgroup.in', NULL, '2024-11-04', 3, '253,undefined', '2024-11-04 02:25', 461, '2024-11-04 04:29', 'Madhan Kumar', 'HWSM', NULL, '253', NULL), (806, 'TCN0806', '87', 'Ramya Ganesan', NULL, NULL, 'undefined', 'wps not working', NULL, 'wps not working', NULL, 'WPS', NULL, '', NULL, 'ramyaganesan@chcgroup.in', NULL, '2024-11-04', 3, '253,undefined', '2024-11-04 04:30', 87, '2024-11-04 05:03', 'Ramya Ganesan', 'HWSM', NULL, '253', NULL), (807, 'TCN0807', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve wps issue', NULL, 'To updae WPS', NULL, 'WPS', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-11-04', 3, '253,null', '2024-11-04 05:14', 241, '2024-11-09 02:25', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (808, 'TCN0808', '62', 'Kalaiarasan G', NULL, NULL, 'undefined', 'CHCSM0039-Blue screen', NULL, 'blue screen in monitor', NULL, 'Monitor', NULL, '', NULL, 'gkalaiarasan@chcgroup.in', NULL, '2024-11-05', 4, '254,undefined', '2024-11-05 02:15', 62, '2024-11-05 06:15', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (809, 'TCN0809', '54', 'C Ganashree', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'mouse and keyboard issue', NULL, 'Desktop', NULL, '', NULL, 'cganashree@chcgroup.in', NULL, '2024-11-05', 3, '254,undefined', '2024-11-05 04:59', 54, '2024-11-07 11:49', 'C Ganashree', 'HWSM', NULL, '254', NULL), (810, 'TCN0810', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-05', 3, '294,null', '2024-11-05 08:41', 2, '2024-11-17 15:22', 'Gayathri M', 'HWCH', NULL, '294', NULL), (811, 'TCN0811', '238', 'Roshan Rahima Kani K', NULL, '24', '243', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '12,243', '2024-11-05 11:05', 238, '2024-11-06 11:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (812, 'TCN0812', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '33,436', '2024-11-05 11:06', 238, '2024-11-08 03:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '33', NULL), (813, 'TCN0813', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '24,9', '2024-11-05 11:07', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (814, 'TCN0814', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:08', 238, '2024-11-27 12:02', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (815, 'TCN0815', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:09', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '233', NULL), (816, 'TCN0816', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '23,219', '2024-11-05 11:09', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '23', NULL), (817, 'TCN0817', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:10', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '229', NULL), (818, 'TCN0818', '201', 'Archana', NULL, NULL, 'undefined', 'disconnection issue-for all in dms', NULL, 'we are facing Forti client disconnection issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 11:10', 201, '2024-11-05 16:33', 'Archana', 'HWSM', NULL, '253', NULL), (819, 'TCN0819', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:11', 238, '2024-12-01 10:46', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (820, 'TCN0820', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, '219,null', '2024-11-05 11:11', 238, '2024-11-06 11:06', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (821, 'TCN0821', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:12', 238, '2024-11-05 11:56', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (822, 'TCN0822', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:12', 238, '2024-11-06 11:13', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (823, 'TCN0823', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (824, 'TCN0824', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (825, 'TCN0825', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:13', 238, '2024-11-06 11:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '71', NULL), (826, 'TCN0826', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:14', 238, '2024-11-06 11:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (827, 'TCN0827', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:14', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (828, 'TCN0828', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 1, '64,', '2024-11-05 11:15', 238, '2024-11-05 11:15', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (829, 'TCN0829', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-05', 3, 'null,undefined', '2024-11-05 11:15', 238, '2024-11-06 11:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (830, 'TCN0830', '544', 'Dhanush Bharathi R', NULL, NULL, 'undefined', 'System No: CHCSM0057', NULL, 'keyboard and Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'rdhanush@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 12:03', 544, '2024-11-05 13:49', 'Dhanush Bharathi R', 'HWSM', NULL, '253', NULL), (831, 'TCN0831', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: CHC056 WPS Issue', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-11-05', 3, '251,undefined', '2024-11-05 03:08', 12, '2024-11-05 09:06', 'Kaviya Suresh', 'HWCH', NULL, '251', NULL), (832, 'TCN0832', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0039. This system not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-05', 3, '253,undefined', '2024-11-05 03:21', 70, '2024-11-05 04:17', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (833, 'TCN0833', '229', 'Priyanka', NULL, NULL, 'undefined', 'WPS Sign.in issue', NULL, 'Sys No : CHCSM009 - WPS Signin Issue', NULL, 'WPS', NULL, '', NULL, 'spriyankas@chcgroup.in', NULL, '2024-11-06', 3, '253,undefined', '2024-11-06 10:37', 229, '2024-11-06 10:53', 'Priyanka', 'HWSM', NULL, '253', NULL), (834, 'TCN0834', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '25,9', '2024-11-06 11:08', 238, '2024-11-13 03:05', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (835, 'TCN0835', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '26,9', '2024-11-06 11:08', 238, '2024-11-08 03:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (836, 'TCN0836', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, '9,null', '2024-11-06 11:08', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (837, 'TCN0837', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:09', 238, '2024-11-08 03:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '78', NULL), (838, 'TCN0838', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:09', 238, '2024-11-08 03:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (839, 'TCN0839', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:14', 238, '2024-11-08 03:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '96', NULL), (840, 'TCN0840', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:15', 238, '2024-11-13 04:27', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (841, 'TCN0841', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-06', 3, 'null,undefined', '2024-11-06 11:15', 238, '2024-11-09 09:50', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '86', NULL), (842, 'TCN0842', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'System Freezed', NULL, 'CHCSM0010-System freezed', NULL, 'System freezed', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2024-11-06', 3, '253,undefined', '2024-11-06 04:47', 198, '2024-11-07 12:31', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (843, 'TCN0843', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'system not working; system no: CHCSM008', NULL, 'Automatic system update and not working', NULL, 'system not working', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2024-11-07', 3, '253,undefined', '2024-11-07 03:33', 232, '2024-11-09 08:17', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (844, 'TCN0844', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'CHCSM0046. This system\'s mouse not working ', NULL, 'Mouse', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 02:00', 42, '2024-11-08 02:18', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (845, 'TCN0845', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 03:03', 228, '2024-11-08 04:29', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (846, 'TCN0846', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 5, '243,', '2024-11-08 03:46', 238, '2024-11-09 09:48', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '243', NULL), (847, 'TCN0847', '238', 'Roshan Rahima Kani K', NULL, '24', '41,4', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 1, '40,41,4', '2024-11-08 03:47', 238, '2024-11-08 03:47', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '40', NULL), (848, 'TCN0848', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '39,436', '2024-11-08 03:47', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '39', NULL), (849, 'TCN0849', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '4,null', '2024-11-08 03:48', 238, '2024-11-09 09:48', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '4', NULL), (850, 'TCN0850', '238', 'Roshan Rahima Kani K', NULL, '24', '243', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '13,243', '2024-11-08 03:49', 238, '2024-11-09 09:47', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (851, 'TCN0851', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, '31,4', '2024-11-08 03:50', 238, '2025-01-04 16:09', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (852, 'TCN0852', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:53', 238, '2024-11-11 02:12', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '79', NULL), (853, 'TCN0853', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:53', 238, '2024-11-13 04:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '76', NULL), (854, 'TCN0854', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-08', 3, 'null,undefined', '2024-11-08 03:54', 238, '2024-11-13 04:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '72', NULL), (855, 'TCN0855', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'System Problem(System 0031)', NULL, 'Freezing Issues', NULL, 'System', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 05:06', 187, '2024-11-08 05:27', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (856, 'TCN0856', '515', 'Suvarnalatha V', NULL, NULL, 'undefined', 'Mouse issue-CHCSM0072', NULL, 'Mouse is not working', NULL, 'Mouse', NULL, '', NULL, 'vsuvarnalatha@chcgroup.in', NULL, '2024-11-08', 3, '253,undefined', '2024-11-08 05:48', 515, '2024-11-08 06:12', 'Suvarnalatha V', 'HWSM', NULL, '253', NULL), (857, 'TCN0857', '493', 'Kaviya S', NULL, NULL, 'undefined', 'Mouse not working', NULL, 'CHCSM001- Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kaviyas@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 10:12', 493, '2024-11-09 14:23', 'Kaviya S', 'HWSM', NULL, '253', NULL), (858, 'TCN0858', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:43', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '525', NULL), (859, 'TCN0859', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:43', 238, '2024-11-13 03:06', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (860, 'TCN0860', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '90,42', '2024-11-09 10:44', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (861, 'TCN0861', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:44', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '71', NULL), (862, 'TCN0862', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:45', 238, '2024-11-11 02:11', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (863, 'TCN0863', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '13,4', '2024-11-09 10:46', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (864, 'TCN0864', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:49', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '81', NULL), (865, 'TCN0865', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '39,436', '2024-11-09 10:50', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '39', NULL), (866, 'TCN0866', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, '478,9', '2024-11-09 10:51', 238, '2024-11-11 02:10', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '478', NULL), (867, 'TCN0867', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:51', 238, '2024-11-13 03:05', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (868, 'TCN0868', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:52', 238, '2025-01-04 16:39', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '501', NULL), (869, 'TCN0869', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-09', 3, 'null,undefined', '2024-11-09 10:52', 238, '2024-12-19 15:48', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '502', NULL), (870, 'TCN0870', '79', 'M Varshni', NULL, NULL, 'undefined', 'WPS sign in', NULL, ' System No : CHCSM003 WPS sign in', NULL, 'WPS', NULL, '', NULL, 'mvarshini@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 11:35', 79, '2024-11-09 13:45', 'M Varshni', 'HWSM', NULL, '253', NULL), (871, 'TCN0871', '84', 'Santhiya', NULL, NULL, 'undefined', 'wps ', NULL, 'wps not working CHCNSM002', NULL, 'WPS', NULL, '', NULL, 'psanthiya@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 12:24', 84, '2024-11-09 13:44', 'Santhiya', 'HWSM', NULL, '253', NULL), (872, 'TCN0872', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve WPS problem', NULL, 'Issue in WPS', NULL, '', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-11-09', 3, '253,null', '2024-11-09 02:23', 241, '2024-11-09 04:06', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (873, 'TCN0873', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 02:45', 228, '2024-11-09 04:25', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (874, 'TCN0874', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'System has no network issue', NULL, 'CHCSM0056. System has no network issue', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 05:25', 42, '2024-11-09 05:27', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (875, 'TCN0875', '201', 'Archana', NULL, NULL, 'undefined', 'system no:007', NULL, 'system is very very very slow can\'t able to access anything properly...its showing close the program issue and hanging issue and my meterbox if more than 30 mins its shutdown automatically kindly check towards it pls', NULL, 'meterbox and system slow', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-09', 3, '253,undefined', '2024-11-09 06:52', 201, '2024-11-11 08:18', 'Archana', 'HWSM', NULL, '253', NULL), (876, 'TCN0876', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 11:59', 228, '2024-11-10 13:38', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (877, 'TCN0877', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Blue screen Error', NULL, 'CHCSM0037. This system has Bluescreen error.', NULL, '', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 12:33', 70, '2024-11-10 13:27', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (878, 'TCN0878', '229', 'Priyanka', NULL, NULL, 'undefined', 'WPS ', NULL, 'Sys. No CHCSM004 -WPS sign.in issue', NULL, 'WPS', NULL, '', NULL, 'spriyankas@chcgroup.in', NULL, '2024-11-10', 3, '253,undefined', '2024-11-10 01:38', 229, '2024-11-10 03:25', 'Priyanka', 'HWSM', NULL, '253', NULL), (879, 'TCN0879', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM007 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-11', 3, '254,undefined', '2024-11-11 04:31', 48, '2024-11-14 03:16', 'Grisey E', 'HWSM', NULL, '254', NULL), (880, 'TCN0880', '48', 'Grisey E', NULL, NULL, 'undefined', 'Landline no : 27 not Working', NULL, 'Landline no : 27 call not connect inside the office, so kindly check and do the needful', NULL, 'Land Line', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-11', 3, '254,undefined', '2024-11-11 04:37', 48, '2024-11-14 03:17', 'Grisey E', 'HWSM', NULL, '254', NULL), (881, 'TCN0881', '201', 'Archana', NULL, NULL, 'undefined', 'mouse right click not working-system no:07', NULL, 'mouse not working for right click side', NULL, 'Mouse', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 08:19', 201, '2024-11-11 08:37', 'Archana', 'HWSM', NULL, '253', NULL), (882, 'TCN0882', '201', 'Archana', NULL, NULL, 'undefined', 'network slowness for all in dms', NULL, 'network slowness stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 10:30', 201, '2024-11-13 10:37', 'Archana', 'HWSM', NULL, '253', NULL), (883, 'TCN0883', '198', 'Ishwath Roushan Mansur Ali', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'system is slow can\'t able to access anything properly.', NULL, 'Desktop', NULL, '', NULL, 'rishwath@chcgroup.in', NULL, '2024-11-11', 3, '253,undefined', '2024-11-11 10:33', 198, '2024-11-12 04:38', 'Ishwath Roushan Mansur Ali', 'HWSM', NULL, '253', NULL), (884, 'TCN0884', '214', 'Aruna P', NULL, NULL, 'undefined', 'Mouse Issue', NULL, 'System no-47,48,Mouse Double click issue', NULL, 'Mouse', NULL, '', NULL, 'paruna@chcgroup.in', NULL, '2024-11-11', 3, '294,undefined', '2024-11-11 10:42', 214, '2024-11-11 16:54', 'Aruna P', 'HWCH', NULL, '294', NULL), (885, 'TCN0885', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Slowness', NULL, 'skype got slow and hanged, cannot screen share ', NULL, 'Skype', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 01:00', 228, '2024-11-12 05:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (886, 'TCN0886', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness ', NULL, 'system got slow, hanged and blinking', NULL, 'Desktop', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 01:02', 228, '2024-11-12 05:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (887, 'TCN0887', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 03:39', 228, '2024-11-12 05:44', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (888, 'TCN0888', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System restart', NULL, 'CHCSM0016 - frequent automatic restart \'your device ran into a problem\'', NULL, 'System', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-11-12', 3, '253,undefined', '2024-11-12 04:37', 197, '2024-11-13 02:59', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (889, 'TCN0889', '98', 'Janani V', NULL, NULL, 'undefined', 'CHCSM001', NULL, 'stuck the mouse and keyboard', NULL, 'Mouse', NULL, '', NULL, 'jananiv@chcgroup.in', NULL, '2024-11-13', 3, '254,undefined', '2024-11-13 03:06', 98, '2024-12-11 20:39', 'Janani V', 'HWSM', NULL, '254', NULL), (890, 'TCN0890', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 09:31', 228, '2024-11-13 10:03', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (891, 'TCN0891', '201', 'Archana', NULL, NULL, 'undefined', 'heavy stucking issue for all in dms', NULL, 'can\'t able to analyse scan', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:01', 201, '2024-11-13 10:37', 'Archana', 'HWSM', NULL, '253', NULL), (892, 'TCN0892', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Network Issue', NULL, 'CHCSM0037. This system has Network Issue', NULL, 'Network', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:21', 70, '2024-11-13 10:59', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (893, 'TCN0893', '116', 'Santhosh Govindarajan', NULL, NULL, 'undefined', 'Excel sign in ', NULL, 'Sign in issue', NULL, 'WPS', NULL, '', NULL, 'gsanthosh@chcgroup.in', NULL, '2024-11-13', 3, '294,undefined', '2024-11-13 10:22', 116, '2024-11-13 19:35', 'Santhosh Govindarajan', 'HWCH', NULL, '294', NULL), (894, 'TCN0894', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System not working', NULL, 'CHCSM0058. This system was not working', NULL, 'Desktop', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:22', 70, '2024-11-13 11:49', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (895, 'TCN0895', '58', 'Priyadharshini', NULL, NULL, 'undefined', 'WPS - sign in problem', NULL, 'wps upgrade issue', NULL, 'WPS', NULL, '', NULL, 'cpriyadharshini@chcgroup.in', NULL, '2024-11-13', 3, '253,undefined', '2024-11-13 10:35', 58, '2024-11-13 11:51', 'Priyadharshini', 'HWSM', NULL, '253', NULL), (896, 'TCN0896', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus software are working very slow', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-11-13', 3, '255,undefined', '2024-11-13 10:57', 205, '2024-11-13 11:15', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (897, 'TCN0897', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system working slow ', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-11-13', 3, '255,undefined', '2024-11-13 03:37', 161, '2024-11-13 05:03', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (898, 'TCN0898', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'auto shutdown', NULL, 'CHCSM0043', NULL, 'auto shutdown', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-11-14', 3, '254,undefined', '2024-11-14 12:49', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (899, 'TCN0899', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0031 (System shut down)', NULL, 'System shut down ', NULL, 'Monitor', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-11-14', 3, '254,undefined', '2024-11-14 06:04', 180, '2024-11-19 03:33', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (900, 'TCN0900', '187', 'Manohar Shanmugam', NULL, NULL, 'undefined', 'meterbox ', NULL, 'meter connection problem (chcsm0029)', NULL, 'HW meterBOX', NULL, '', NULL, 'smanohar@chcgroup.in', NULL, '2024-11-14', 3, '253,undefined', '2024-11-14 10:43', 187, '2024-11-14 13:10', 'Manohar Shanmugam', 'HWSM', NULL, '253', NULL), (903, 'TCN0903', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'system slow', NULL, 'system stuck in every 10- 15 minutes from morning', NULL, 'Network', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-11-14', 3, '255,undefined', '2024-11-14 12:38', 161, '2024-11-14 20:52', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (904, 'TCN0904', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 5, 'null,undefined', '2024-11-14 02:21', 238, '2024-11-27 13:26', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '35', NULL), (905, 'TCN0905', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '41,null', '2024-11-14 02:21', 238, '2024-11-14 02:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (906, 'TCN0906', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '22,4', '2024-11-14 02:22', 238, '2024-11-16 04:30', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (907, 'TCN0907', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:23', 238, '2024-11-15 01:49', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (908, 'TCN0908', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 1, '21,9', '2024-11-14 02:24', 238, '2024-11-14 02:24', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '21', NULL), (909, 'TCN0909', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '17,9', '2024-11-14 02:24', 238, '2024-11-27 11:56', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '17', NULL), (910, 'TCN0910', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '220,9', '2024-11-14 02:25', 238, '2024-11-27 11:56', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (911, 'TCN0911', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:25', 238, '2024-11-29 11:43', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '105', NULL), (912, 'TCN0912', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:28', 238, '2024-11-15 01:49', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '55', NULL), (913, 'TCN0913', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:30', 238, '2024-11-27 12:01', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '53', NULL), (914, 'TCN0914', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:31', 238, '2024-11-15 01:48', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '216', NULL), (915, 'TCN0915', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:32', 238, '2024-11-15 01:47', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '224', NULL), (916, 'TCN0916', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:32', 238, '2024-11-15 01:48', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '222', NULL), (917, 'TCN0917', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '16,219', '2024-11-14 02:33', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '16', NULL), (918, 'TCN0918', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:33', 238, '2024-12-01 10:45', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '11', NULL), (919, 'TCN0919', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:34', 238, '2024-11-15 01:48', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '47', NULL), (920, 'TCN0920', '238', 'Roshan Rahima Kani K', NULL, '24', '219', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '28,219', '2024-11-14 02:34', 238, '2024-11-29 11:42', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '28', NULL), (921, 'TCN0921', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:35', 238, '2024-11-27 12:01', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '58', NULL), (922, 'TCN0922', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:35', 238, '2024-11-27 12:01', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (923, 'TCN0923', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:35', 238, '2024-11-27 12:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '70', NULL), (924, 'TCN0924', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:36', 238, '2024-11-15 01:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (925, 'TCN0925', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:36', 238, '2024-11-27 12:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (926, 'TCN0926', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:37', 238, '2024-11-27 12:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (927, 'TCN0927', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:37', 238, '2024-11-15 01:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (928, 'TCN0928', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 5, 'null,undefined', '2024-11-14 02:38', 238, '2024-11-27 13:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '67', NULL), (929, 'TCN0929', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:38', 238, '2024-11-27 12:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (930, 'TCN0930', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:38', 238, '2024-11-27 12:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '77', NULL), (931, 'TCN0931', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:39', 238, '2024-11-15 01:47', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '101', NULL), (932, 'TCN0932', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:39', 238, '2024-11-15 01:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '49', NULL), (933, 'TCN0933', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:40', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '59', NULL), (934, 'TCN0934', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:40', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (935, 'TCN0935', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:40', 238, '2024-11-15 01:45', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '97', NULL), (936, 'TCN0936', '238', 'Roshan Rahima Kani K', NULL, '12', '', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '103,', '2024-11-14 02:41', 238, '2024-11-29 11:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '103', NULL), (937, 'TCN0937', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:41', 238, '2024-12-17 11:52', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '63', NULL), (938, 'TCN0938', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:41', 238, '2024-11-15 01:45', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '48', NULL), (939, 'TCN0939', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 02:42', 238, '2024-11-15 01:45', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '98', NULL), (940, 'TCN0940', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, '99,', '2024-11-14 02:42', 238, '2024-11-29 11:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '99', NULL), (941, 'TCN0941', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 1, 'null,undefined', '2024-11-14 03:53', 238, '2024-11-15 11:05', 'Selva M', 'HWCH', 'EDU & QC', '18', NULL), (942, 'TCN0942', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-14', 3, 'null,undefined', '2024-11-14 03:54', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (944, 'TCN0944', '462', 'Lakshmipriya A', NULL, NULL, 'undefined', 'Blinking', NULL, 'While working monitor get blink and screen become dark for few minutes', NULL, 'Desktop', NULL, '', NULL, 'alakshmipriya@chcgroup.in', NULL, '2024-11-16', 4, '253,undefined', '2024-11-16 01:24', 462, '2024-11-19 16:09', 'Vivek N', 'HWSM', NULL, '253', NULL), (945, 'TCN0945', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:31', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (946, 'TCN0946', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, '91,42', '2024-11-16 04:31', 238, '2024-11-29 11:41', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '91', NULL), (947, 'TCN0947', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:31', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '89', NULL), (948, 'TCN0948', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:32', 238, '2024-11-27 11:59', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (949, 'TCN0949', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:33', 238, '2024-11-27 11:58', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (950, 'TCN0950', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:33', 238, '2024-11-27 11:58', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '65', NULL), (951, 'TCN0951', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 04:34', 238, '2024-11-27 11:58', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '54', NULL), (952, 'TCN0952', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 16:35', 238, '2024-12-01 10:43', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (953, 'TCN0953', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 16:36', 238, '2024-11-27 11:58', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (954, 'TCN0954', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, 'null,undefined', '2024-11-16 16:36', 238, '2024-12-01 10:43', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '11', NULL), (956, 'TCN0956', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-16', 3, '42,null', '2024-11-16 16:36', 238, '2024-11-29 11:40', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (957, 'TCN0957', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-17', 3, '253,undefined', '2024-11-17 15:20', 228, '2024-11-17 17:25', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (958, 'TCN0958', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-17', 3, '294,null', '2024-11-17 15:27', 2, '2024-11-19 14:16', 'Gayathri M', 'HWCH', NULL, '294', NULL), (959, 'TCN0959', '180', 'Karthikeyan B', NULL, NULL, 'undefined', 'CHCSM0030 ', NULL, '', NULL, 'RAM issue', NULL, '', NULL, 'bkarthikeyan@chcgroup.in', NULL, '2024-11-19', 3, '254,undefined', '2024-11-19 03:35', 180, '2024-11-19 03:35', 'Karthikeyan B', 'HWSM', NULL, '254', NULL), (960, 'TCN0960', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-19', 3, '253,undefined', '2024-11-19 09:26', 228, '2024-11-19 14:11', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (961, 'TCN0961', '115', 'Ackshaya R', NULL, NULL, 'undefined', 'Mouse not working ', NULL, 'Mouse issue', NULL, 'Mouse', NULL, '', NULL, 'rackshaya@chcgroup.in', NULL, '2024-11-19', 3, '294,undefined', '2024-11-19 10:21', 115, '2024-11-19 11:17', 'Ackshaya R', 'HWCH', NULL, '294', NULL), (962, 'TCN0962', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness for everyone', NULL, 'Both DMS- AU and SG TS plus software are working very slow', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-11-19', 3, '255,undefined', '2024-11-19 11:00', 205, '2024-11-19 11:12', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (963, 'TCN0963', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-19', 3, '294,null', '2024-11-19 14:20', 2, '2024-11-19 16:08', 'Gayathri M', 'HWCH', NULL, '294', NULL), (964, 'TCN0964', '513', 'Nesiga S', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'Auto restart issue', NULL, 'Monitor', NULL, '', NULL, 'snesiga@chcgroup.in', NULL, '2024-11-19', 3, '253,undefined', '2024-11-19 15:30', 513, '2024-11-19 16:33', 'Nesiga S', 'HWSM', NULL, '253', NULL), (965, 'TCN0965', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'WPS Read only mode', NULL, '', NULL, 'WPS', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-11-20', 3, '253,undefined', '2024-11-20 09:11', 130, '2024-11-20 23:31', 'Aadhithya Murugajothi', 'HWSM', NULL, '253', NULL), (966, 'TCN0966', '514', 'Nageshwari Murugesan', NULL, NULL, 'undefined', 'CHCSM0070', NULL, 'System power on issue', NULL, 'Desktop', NULL, '', NULL, 'mnageshwari@chcgroup.in', NULL, '2024-11-20', 3, '253,undefined', '2024-11-20 10:40', 514, '2024-11-20 11:03', 'Nageshwari Murugesan', 'HWSM', NULL, '253', NULL), (967, 'TCN0967', '12', 'Kaviya Suresh', NULL, NULL, 'undefined', 'Seat No: CHC072 Seat No: CHC078', NULL, 'Mouse not working ( automatic double click)', NULL, 'Mouse', NULL, '', NULL, 'skaviya@chcgroup.in', NULL, '2024-11-20', 4, '294,undefined', '2024-11-20 15:27', 12, '2024-11-20 15:47', 'Azhagesan', 'HWCH', NULL, '294', NULL), (968, 'TCN0968', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-21', 3, '253,undefined', '2024-11-21 12:19', 228, '2024-11-21 12:32', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (969, 'TCN0969', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-21', 3, '253,undefined', '2024-11-21 12:54', 228, '2024-11-21 13:48', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (972, 'TCN0972', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm0059', NULL, 'wps was read only mode', NULL, 'WPS', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2024-11-21', 3, '254,undefined', '2024-11-21 21:18', 463, '2024-11-21 21:18', 'Archana J', 'HWSM', NULL, '254', NULL), (973, 'TCN0973', '135', 'Umarani N', NULL, NULL, 'undefined', 'CHCSM0054', NULL, 'Wps read only issue', NULL, 'WPS', NULL, '', NULL, 'numarani@chcgroup.in', NULL, '2024-11-21', 3, '254,undefined', '2024-11-21 22:16', 135, '2024-11-21 22:16', 'Umarani N', 'HWSM', NULL, '254', NULL), (974, 'TCN0974', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0060', NULL, 'WPS read only mode', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 00:24', 142, '2024-11-22 00:32', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (975, 'TCN0975', '9', 'Yashika', NULL, NULL, 'undefined', 'Meterbox issue for all system ', NULL, 'unable to login a meterbox and its shows too many connection form 12.00 AM to 12.55 AM', NULL, 'HW meterBOX', NULL, '', NULL, 'jyashika@chcgroup.in', NULL, '2024-11-22', 3, '294,undefined', '2024-11-22 01:41', 9, '2024-11-22 20:23', 'Yashika', 'HWCH', NULL, '294', NULL), (976, 'TCN0976', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM001 - Mouse Issue', NULL, 'mouse not working for right click side', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:10', 48, '2024-12-12 00:24', 'Grisey E', 'HWSM', NULL, '254', NULL), (977, 'TCN0977', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0010', NULL, 'mouse not working properly.', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:13', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (978, 'TCN0978', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0025 - hard disk Problem', NULL, 'Mouse ,keyboard are not working, sudden the system are freeze .', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:25', 48, '2024-11-25 06:20', 'Grisey E', 'HWSM', NULL, '254', NULL), (979, 'TCN0979', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0020 - hard disk Problem', NULL, 'network slowness stucking and loading issue', NULL, 'Network', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:26', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (980, 'TCN0980', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0021 - hard disk Problem', NULL, 'network slowness stucking and loading issue and mouse not working for right click side.', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:27', 48, '2025-01-02 22:28', 'Grisey E', 'HWSM', NULL, '254', NULL), (981, 'TCN0981', '48', 'Grisey E', NULL, NULL, 'undefined', 'Landline no : 27 not Working', NULL, 'Landline no : 27 call not connect inside the office, so kindly check and do the needful', NULL, 'Land Line', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:28', 48, '2025-01-02 22:27', 'Grisey E', 'HWSM', NULL, '254', NULL), (982, 'TCN0982', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0027 - Hard disk Issue', NULL, 'network slowness stucking and loading issue , CPU not working.', NULL, 'CPU', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:31', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (983, 'TCN0983', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0028 - hard disk Problem', NULL, 'mouse not working for right click side, keyboard issue', NULL, 'CPU', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:31', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (984, 'TCN0984', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0045 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:33', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (985, 'TCN0985', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0052 - hard disk Problem', NULL, 'system got auto shutdown, and freeze the desktop while doing the scan, mouse, keyboard , dshare and skype also not working. ', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:33', 48, '2024-11-25 06:19', 'Grisey E', 'HWSM', NULL, '254', NULL), (986, 'TCN0986', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0057 - hard disk Problem', NULL, 'network slowness stucking and loading issue', NULL, 'Desktop', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:34', 48, '2024-11-25 06:18', 'Grisey E', 'HWSM', NULL, '254', NULL), (987, 'TCN0987', '48', 'Grisey E', NULL, NULL, 'undefined', 'CHCSM0023 ', NULL, 'mouse not working for right click side, some of the time frozen', NULL, 'Mouse', NULL, '', NULL, 'egrisey@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 03:36', 48, '2024-11-25 06:17', 'Grisey E', 'HWSM', NULL, '254', NULL), (988, 'TCN0988', '110', 'Preethi S', NULL, NULL, 'undefined', 'Seat No:15', NULL, 'System not getting ON', NULL, 'Desktop', NULL, '', NULL, 'spreethi@chcgroup.in', NULL, '2024-11-22', 3, '294,undefined', '2024-11-22 09:15', 110, '2024-12-02 10:49', 'Preethi S', 'HWCH', NULL, '294', NULL), (989, 'TCN0989', '53', 'Sineka', NULL, NULL, 'undefined', 'CHCSM0052', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 11:11', 53, '2024-11-22 16:54', 'Sineka', 'HWSM', NULL, '253', NULL), (990, 'TCN0990', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, '', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-22', 3, '294,null', '2024-11-22 14:45', 2, '2024-11-22 16:53', 'Gayathri M', 'HWCH', NULL, '294', NULL), (991, 'TCN0991', '227', 'R Malavika', NULL, NULL, 'undefined', 'Excel Read only', NULL, 'Cannot access WPS, as it shows read-only', NULL, 'WPS', NULL, '', NULL, 'rmalavika@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 14:49', 227, '2024-11-22 15:16', 'R Malavika', 'HWSM', NULL, '253', NULL), (992, 'TCN0992', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'Slowness Issue ', NULL, 'Slowness Issue for all MSA techs in New unit', NULL, 'Network', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 16:22', 42, '2024-11-22 16:23', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (993, 'TCN0993', '53', 'Sineka', NULL, NULL, 'undefined', 'CHCSM0052', NULL, 'system not working', NULL, 'Desktop', NULL, '', NULL, 'tsineka@chcgroup.in', NULL, '2024-11-22', 3, '253,undefined', '2024-11-22 16:54', 53, '2024-11-22 17:08', 'Sineka', 'HWSM', NULL, '253', NULL), (994, 'TCN0994', '463', 'Archana J', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'wps is in read only mode', NULL, 'WPS', NULL, '', NULL, 'jarchana@chcgroup.in', NULL, '2024-11-22', 3, '254,undefined', '2024-11-22 21:23', 463, '2024-11-30 23:41', 'Archana J', 'HWSM', NULL, '254', NULL), (995, 'TCN0995', '510', 'Joan Cynthia L', NULL, NULL, 'undefined', 'Mouse', NULL, 'CHCSM0045, Mouse is not working', NULL, 'Mouse', NULL, '', NULL, 'ljoan@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:16', 510, '2024-11-23 13:43', 'Joan Cynthia L', 'HWSM', NULL, '253', NULL), (996, 'TCN0996', '201', 'Archana', NULL, NULL, 'undefined', 'education room:forticlient installation', NULL, 'Kindly install forticlient for training purpose', NULL, 'New Software Installation', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:20', 201, '2024-11-23 14:00', 'Archana', 'HWSM', NULL, '253', NULL), (997, 'TCN0997', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 12:50', 228, '2024-11-23 13:43', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (998, 'TCN0998', '2', 'Gayathri M', NULL, NULL, 'null', 'Unable to browse', NULL, 'Unable to reach specific sites for the purpose of study material download.', NULL, 'Network', NULL, '0', NULL, 'gayathri@chcgroup.in', NULL, '2024-11-23', 3, '251,null', '2024-11-23 14:21', 2, '2024-11-23 16:16', 'Gayathri M', 'HWCH', NULL, '251', NULL), (999, 'TCN0999', '232', 'Aruna Madhaiyan', NULL, NULL, 'undefined', 'system automatic shutdown. system no-chcsm008', NULL, 'system shutdown', NULL, 'system automatic shutdown', NULL, '', NULL, 'maruna@chcgroup.in', NULL, '2024-11-23', 3, '253,undefined', '2024-11-23 15:08', 232, '2024-11-25 10:00', 'Aruna Madhaiyan', 'HWSM', NULL, '253', NULL), (1000, 'TCN1000', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'system automatic shut down', NULL, 'system issue', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-11-23', 3, '254,undefined', '2024-11-23 23:38', 152, '2024-11-29 21:41', 'Nithya K', 'HWSM', NULL, '254', NULL), (1001, 'TCN1001', '513', 'Nesiga S', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'Auto restart issue', NULL, 'Monitor', NULL, '', NULL, 'snesiga@chcgroup.in', NULL, '2024-11-25', 3, '253,undefined', '2024-11-25 12:01', 513, '2024-11-25 15:15', 'Nesiga S', 'HWSM', NULL, '253', NULL), (1002, 'TCN1002', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'System not working CHCSM0016', NULL, 'Unable to ON the system', NULL, 'System', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-11-25', 3, '253,undefined', '2024-11-25 14:35', 197, '2024-11-25 15:01', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1003, 'TCN1003', '61', 'Hemasri V', NULL, NULL, 'undefined', 'monitor issue ', NULL, '', NULL, 'Monitor', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2024-11-26', 3, '253,undefined', '2024-11-26 10:16', 61, '2024-11-26 10:17', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1004, 'TCN1004', '61', 'Hemasri V', NULL, NULL, 'undefined', 'monitor issue CHCSM0037', NULL, 'System shows blue screen ', NULL, 'Monitor', NULL, '', NULL, 'vhemasri@chcgroup.in', NULL, '2024-11-26', 3, '253,undefined', '2024-11-26 10:18', 61, '2024-11-27 10:07', 'Hemasri V', 'HWSM', NULL, '253', NULL), (1005, 'TCN1005', '240', 'Suresh Sankar', NULL, NULL, 'null', 'Training Room system', NULL, 'To updae WPS and Printer connection', NULL, 'New Software Installation', NULL, '', NULL, 'ssuresh@chcgroup.in', NULL, '2024-11-26', 3, '253', '2024-11-26 13:59', 240, '2024-11-26 15:15', 'Suresh Sankar', 'HWSM', NULL, '253', NULL), (1006, 'TCN1006', '49', 'Gokul V', NULL, NULL, 'undefined', 'System(s.no:CHCSM0029)', NULL, 'auto struck while working it shows not responding for all the App', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 04:48', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1007, 'TCN1007', '49', 'Gokul V', NULL, NULL, 'undefined', 'AWS(s.no:CHCSM0035)', NULL, 'AWS shows No internet', NULL, 'AWS', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 04:50', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1008, 'TCN1008', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'Cannot save excel, as it shows disk full', NULL, 'share folder', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-27', 3, '253,undefined', '2024-11-27 09:03', 228, '2024-11-27 09:23', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1009, 'TCN1009', '548', 'Mukila M', NULL, NULL, 'undefined', 'CHCSM0041', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-11-27', 3, '254,undefined', '2024-11-27 13:59', 548, '2024-11-27 19:17', 'Mukila M', 'HWSM', NULL, '254', NULL), (1010, 'TCN1010', '548', 'Mukila M', NULL, NULL, 'undefined', 'CHCSM0041', NULL, 'System not working', NULL, 'Desktop', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-11-27', 3, '253,undefined', '2024-11-27 14:00', 548, '2024-11-27 19:16', 'Mukila M', 'HWSM', NULL, '253', NULL), (1011, 'TCN1011', '49', 'Gokul V', NULL, NULL, 'undefined', 'CPU(CHCSM0026)', NULL, 'Mouse and keyboard got auto struck ', NULL, 'Desktop', NULL, '', NULL, 'vgokul@chcgroup.in', NULL, '2024-11-28', 3, '254,undefined', '2024-11-28 02:23', 49, '2024-11-28 07:38', 'Gokul V', 'HWSM', NULL, '254', NULL), (1012, 'TCN1012', '201', 'Archana', NULL, NULL, 'undefined', 'need forticlient software-system no:10', NULL, 'even installed...showing error can\'t able to install forticlient', NULL, 'New Software Installation', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-11-28', 3, '253,undefined', '2024-11-28 08:38', 201, '2024-11-28 10:36', 'Archana', 'HWSM', NULL, '253', NULL), (1013, 'TCN1013', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:48', 238, '2024-12-01 10:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1014, 'TCN1014', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:49', 238, '2024-12-06 15:11', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1015, 'TCN1015', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:50', 238, '2024-12-01 10:41', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (1016, 'TCN1016', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:51', 238, '2024-12-06 15:11', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1017, 'TCN1017', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 1, '21,9', '2024-11-29 11:52', 238, '2024-11-29 11:52', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '21', NULL), (1018, 'TCN1018', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:52', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (1019, 'TCN1019', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:52', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1020, 'TCN1020', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:53', 238, '2024-12-13 11:01', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '17', NULL), (1021, 'TCN1021', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:53', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (1022, 'TCN1022', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:54', 238, '2024-12-13 11:00', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1023, 'TCN1023', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:55', 238, '2024-12-01 10:40', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (1024, 'TCN1024', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:55', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (1025, 'TCN1025', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:57', 238, '2024-12-13 16:05', 'Roshan Rahima Kani K', 'HWDL', 'EDU & QC', '105', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1026, 'TCN1026', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:58', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '55', NULL), (1027, 'TCN1027', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:58', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (1028, 'TCN1028', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 11:59', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (1029, 'TCN1029', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:00', 238, '2024-12-01 10:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '233', NULL), (1030, 'TCN1030', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:01', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '216', NULL), (1031, 'TCN1031', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:02', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '224', NULL), (1032, 'TCN1032', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 1, '222,', '2024-11-29 12:02', 238, '2024-11-29 12:02', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '222', NULL), (1033, 'TCN1033', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:03', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '16', NULL), (1034, 'TCN1034', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:04', 238, '2024-12-01 10:38', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '11', NULL), (1035, 'TCN1035', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:05', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '28', NULL), (1036, 'TCN1036', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:07', 238, '2024-12-18 14:21', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '47', NULL), (1037, 'TCN1037', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '58', NULL), (1038, 'TCN1038', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '23', NULL), (1039, 'TCN1039', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:08', 238, '2024-12-01 10:37', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '18', NULL), (1040, 'TCN1040', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 5, 'null,undefined', '2024-11-29 12:10', 238, '2024-12-01 10:50', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '447', NULL), (1041, 'TCN1041', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:10', 238, '2024-12-18 14:21', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '53', NULL), (1042, 'TCN1042', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:12', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1043, 'TCN1043', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly check your errors for Sep 2024. If you have any queries reach education-ch@chcgroup.in', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:12', 238, '2024-12-19 15:47', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '19', NULL), (1044, 'TCN1044', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:24', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '68', NULL), (1045, 'TCN1045', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:36', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (1046, 'TCN1046', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (1047, 'TCN1047', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:26', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (1048, 'TCN1048', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:27', 238, '2024-12-01 10:35', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1049, 'TCN1049', '238', 'Roshan Rahima Kani K', NULL, '12', '4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, '22,4', '2024-11-29 12:27', 238, '2024-12-06 15:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1050, 'TCN1050', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:27', 238, '2024-12-01 10:26', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '77', NULL), (1051, 'TCN1051', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply within 12 hrs', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 12:28', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '499', NULL), (1052, 'TCN1052', '238', 'Roshan Rahima Kani K', NULL, '', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 14:59', 238, '2024-12-18 14:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1053, 'TCN1053', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'Missed Notification Alert', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:03', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (1054, 'TCN1054', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:03', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '42', NULL), (1055, 'TCN1055', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:04', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '89', NULL), (1056, 'TCN1056', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:04', 238, '2024-12-06 15:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '91', NULL), (1057, 'TCN1057', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:05', 238, '2024-12-06 15:10', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1058, 'TCN1058', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'Not responding', NULL, 'Meter box not responding, it shows error', NULL, 'HW meterBOX', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-11-29', 3, '253,undefined', '2024-11-29 15:06', 228, '2024-11-29 15:39', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1059, 'TCN1059', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:07', 238, '2024-12-19 15:46', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '84', NULL), (1060, 'TCN1060', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:08', 238, '2024-12-17 11:51', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1061, 'TCN1061', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:09', 238, '2025-01-04 16:39', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (1062, 'TCN1062', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:10', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '70', NULL), (1063, 'TCN1063', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:11', 238, '2024-12-06 15:09', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '90', NULL), (1064, 'TCN1064', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:12', 238, '2024-12-06 15:09', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '61', NULL), (1065, 'TCN1065', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:12', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '102', NULL), (1066, 'TCN1066', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:13', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '74', NULL), (1067, 'TCN1067', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:14', 238, '2024-12-01 10:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '54', NULL), (1068, 'TCN1068', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:14', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (1069, 'TCN1069', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:15', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (1070, 'TCN1070', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:15', 238, '2024-12-17 11:50', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '65', NULL), (1071, 'TCN1071', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:16', 238, '2024-12-13 11:00', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '59', NULL), (1072, 'TCN1072', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:16', 238, '2024-12-17 11:50', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '78', NULL), (1073, 'TCN1073', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 1, '64,', '2024-11-29 15:17', 238, '2024-11-29 15:17', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (1074, 'TCN1074', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:17', 238, '2024-12-17 11:50', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '63', NULL), (1075, 'TCN1075', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:18', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '104', NULL), (1076, 'TCN1076', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:19', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '85', NULL), (1077, 'TCN1077', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:19', 238, '2024-12-01 10:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '71', NULL), (1078, 'TCN1078', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:19', 238, '2024-12-01 10:23', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '62', NULL), (1079, 'TCN1079', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:20', 238, '2024-12-01 10:23', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '56', NULL), (1080, 'TCN1080', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:20', 238, '2024-12-01 10:23', 'Roshan 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NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:23', 238, '2024-12-01 10:23', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '49', NULL), (1084, 'TCN1084', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:23', 238, '2024-12-01 10:23', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '101', NULL), (1085, 'TCN1085', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:25', 238, '2024-12-01 10:22', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '77', NULL), (1086, 'TCN1086', '238', 'Roshan Rahima Kani K', NULL, '24', '', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 1, '103,', '2024-11-29 15:26', 238, '2024-12-13 16:55', 'Nishanth Ravi', 'HWSM', 'MSA', '103', NULL), (1087, 'TCN1087', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:28', 238, '2024-12-01 10:22', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '97', NULL), (1088, 'TCN1088', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-11-29', 3, 'null,undefined', '2024-11-29 15:28', 238, 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'251,undefined', '2024-12-01 09:31', 23, '2024-12-01 10:42', 'R Priyadharshini', 'HWCH', NULL, '251', NULL), (1095, 'TCN1095', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Sep errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-01', 3, 'null,undefined', '2024-12-01 10:50', 238, '2024-12-06 15:09', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '229', NULL), (1096, 'TCN1096', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-01', 3, 'null,undefined', '2024-12-01 10:55', 238, '2024-12-06 15:08', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1097, 'TCN1097', '436', 'Murugalakshmi S', NULL, NULL, 'undefined', 'Seat No: CHC050 & CHC052', NULL, 'Mouse not working ( automatic 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Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-07', 3, '253,undefined', '2024-12-07 13:28', 42, '2024-12-07 16:39', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1113, 'TCN1113', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'System off frequent', NULL, 'Automatically system got shutdown', NULL, 'Desktop', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 03:57', 130, '2024-12-17 23:51', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1114, 'TCN1114', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'CHCSM0012', NULL, 'system got auto shut down when i\'m doing the scans.', NULL, 'Desktop', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 04:16', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (1115, 'TCN1115', '522', 'Selvakumar Matheshwaran', NULL, NULL, 'undefined', 'CHCSM0054', NULL, 'system got auto shut down when i\'m doing the scans.', NULL, 'Mouse', NULL, '', NULL, 'mselvakumar@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 04:16', 522, '2024-12-17 23:44', 'Selvakumar Matheshwaran', 'HWSM', NULL, '254', NULL), (1116, 'TCN1116', '516', 'Charumathi', NULL, NULL, 'undefined', 'CHCSM0011', NULL, 'system not working, mouse and keyboard also not working properly because froze some times ', NULL, 'Desktop', NULL, '', NULL, 'scharumathi@chcgroup.in', NULL, '2024-12-08', 4, '254,undefined', '2024-12-08 04:21', 516, '2024-12-08 06:26', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (1117, 'TCN1117', '130', 'Aadhithya Murugajothi', NULL, NULL, 'undefined', 'System off frequent', NULL, 'Automatically system got shutdown', NULL, 'Desktop', NULL, '', NULL, 'maadhitya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:21', 130, '2024-12-17 23:51', 'Aadhithya Murugajothi', 'HWSM', NULL, '254', NULL), (1118, 'TCN1118', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0058', NULL, 'mouse issue-right side clicks when clicking left side', NULL, 'Mouse', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:28', 152, '2024-12-08 06:25', 'Nithya K', 'HWSM', NULL, '254', NULL), (1119, 'TCN1119', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'WPS not working', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 05:59', 142, '2024-12-08 06:24', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1120, 'TCN1120', '42', 'Deeparubini Palaniappan', NULL, NULL, 'undefined', 'AWS Issue', NULL, 'CHCSM0043. AWS no Network Issue', NULL, 'AWS', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-08', 3, '253,undefined', '2024-12-08 10:53', 42, '2024-12-08 11:25', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1121, 'TCN1121', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-08', 3, '253,undefined', '2024-12-08 12:59', 228, '2024-12-10 10:55', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1122, 'TCN1122', '134', 'T Nivedha', NULL, NULL, 'undefined', 'chcsm0071', NULL, 'WPS In Read only mode', NULL, 'WPS', NULL, '', NULL, 'tnivedha@chcgroup.in', NULL, '2024-12-08', 3, '254,undefined', '2024-12-08 23:12', 134, '2024-12-08 23:13', 'T Nivedha', 'HWSM', NULL, '254', NULL), (1123, 'TCN1123', '528', 'Aruni', NULL, NULL, 'undefined', 'seat number 84', NULL, 'wps signin issue', NULL, 'WPS', NULL, '', NULL, 'paruni@chcgroup.in', NULL, '2024-12-09', 3, '251,undefined', '2024-12-09 05:49', 528, '2024-12-09 05:55', 'Aruni', 'HWCH', NULL, '251', NULL), (1124, 'TCN1124', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'WPS not working in share', NULL, 'WPS', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-09', 3, '254,undefined', '2024-12-09 07:33', 142, '2024-12-10 23:39', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1125, 'TCN1125', '205', 'Pramod kumar', NULL, NULL, 'undefined', 'Software slowness & frequent disconnection for some techs', NULL, 'Both DMS- AU and SG TS plus techs are facing slowness & frequent disconnection', NULL, 'Network', NULL, '', NULL, 'kpramod@chcgroup.in', NULL, '2024-12-09', 3, '255,undefined', '2024-12-09 13:32', 205, '2024-12-09 14:13', 'Pramod kumar', 'HWDL', NULL, '255', NULL), (1126, 'TCN1126', '201', 'Archana', NULL, NULL, 'undefined', 'system no:07 headphone issue', NULL, 'Facing headphone issue, not audible and not hearable due to damage in wire', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-09', 3, '253,undefined', '2024-12-09 16:50', 201, '2024-12-09 17:16', 'Archana', 'HWSM', NULL, '253', NULL), (1127, 'TCN1127', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0011- System freezed and restart ', NULL, 'Frequently system freezed and restart continuously', NULL, 'System freezed and restart', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 09:49', 492, '2024-12-20 15:28', 'Nivetha D', 'HWSM', NULL, '253', NULL), (1128, 'TCN1128', '238', 'Roshan Rahima Kani K', NULL, NULL, 'null', 'Key board keys not working', NULL, 'Some of the keyboard keys are not working in the trainingand I am unable to work. Please check and do the needful', NULL, '', NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-10', 3, '294,null', '2024-12-10 11:34', 238, '2024-12-13 10:57', 'Roshan Rahima Kani K', 'HWCH', NULL, '294', NULL), (1129, 'TCN1129', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 12:55', 228, '2024-12-10 16:37', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1130, 'TCN1130', '138', 'Nandhithashree v', NULL, NULL, 'undefined', 'WPS not responding', NULL, 'WPS not responding while using', NULL, 'WPS', NULL, '', NULL, 'vnandhithashree@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 13:07', 138, '2024-12-10 16:38', 'Nandhithashree v', 'HWSM', NULL, '253', NULL), (1131, 'TCN1131', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0054', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:46', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1132, 'TCN1132', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'AWS (No internet)', NULL, 'AWS', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:47', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1133, 'TCN1133', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0054', NULL, 'mouse issue', NULL, 'Mouse', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-10', 3, '253,undefined', '2024-12-10 15:49', 548, '2024-12-10 16:13', 'Mukila M', 'HWSM', NULL, '253', NULL), (1134, 'TCN1134', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', '', NULL, '', NULL, 'Monitor', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-10', 3, '254,undefined', '2024-12-10 23:40', 142, '2024-12-10 23:42', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1135, 'TCN1135', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'chcsm0058', NULL, 'system restart automatically', NULL, 'Monitor', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-10', 3, '254,undefined', '2024-12-10 23:42', 142, '2024-12-21 05:24', 'Sujithra Ravichandran', 'HWSM', NULL, '254', NULL), (1136, 'TCN1136', '457', 'Ragunath', NULL, NULL, 'undefined', 'System no.CHCSM0010 System Freezing', NULL, 'Frequently system freezed', NULL, 'System freezed', NULL, '', NULL, 'aragunath@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 10:50', 457, '2024-12-13 13:57', 'Ragunath', 'HWSM', NULL, '253', NULL), (1137, 'TCN1137', '504', 'Safa Faren M J', NULL, NULL, 'undefined', 'CHCSM0030- System number', NULL, 'Mouse was not working and power on issue', NULL, 'Mouse', NULL, '', NULL, 'mjsafa@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 17:10', 504, '2024-12-11 20:38', 'Safa Faren M J', 'HWSM', NULL, '253', NULL), (1138, 'TCN1138', '98', 'Janani V', NULL, NULL, 'undefined', 'system not working', NULL, 'CHCSM0045, system not working', NULL, 'Desktop', NULL, '', NULL, 'jananiv@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 17:23', 98, '2024-12-11 20:39', 'Janani V', 'HWSM', NULL, '253', NULL), (1139, 'TCN1139', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0050. 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WPS signin', NULL, '', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-11', 3, '253,undefined', '2024-12-11 18:42', 70, '2024-12-11 20:01', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1141, 'TCN1141', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0061', NULL, 'SYSTEM ISSUE ', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-11', 3, '254,undefined', '2024-12-11 21:35', 152, '2024-12-17 23:51', 'Nithya K', 'HWSM', NULL, '254', NULL), (1142, 'TCN1142', '144', 'Vignesh Govindhan', NULL, NULL, 'undefined', 'WPS issue', NULL, 'Excel not working in the system CHCSM0020', NULL, 'WPS', NULL, '', NULL, 'Vigneshg@chcgroup.in', NULL, '2024-12-12', 3, '253,undefined', '2024-12-12 14:50', 144, '2024-12-12 16:04', 'Vignesh Govindhan', 'HWSM', NULL, '253', NULL), (1143, 'TCN1143', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'while saving excel was too slow', NULL, 'WPS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-12', 3, '253,undefined', '2024-12-12 15:53', 228, '2024-12-12 16:38', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1144, 'TCN1144', '238', 'Roshan Rahima Kani K', NULL, '12', '41,4', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-13', 1, '487,41,4', '2024-12-13 10:57', 238, '2024-12-13 10:57', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1145, 'TCN1145', '238', 'Roshan Rahima Kani K', NULL, '12', 'undefined', 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-13', 3, 'null,undefined', '2024-12-13 12:34', 238, '2024-12-17 11:50', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '448', NULL), (1146, 'TCN1146', '226', 'K Sumithra', NULL, NULL, 'undefined', 'chcsm0061', NULL, 'Power on issue', NULL, 'Power on issue', NULL, '', NULL, 'ksumithra@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 12:49', 226, '2024-12-13 14:04', 'K Sumithra', 'HWSM', NULL, '253', NULL), (1147, 'TCN1147', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'cannot save excel', NULL, 'cannot save excel, too slow', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 13:18', 228, '2024-12-13 17:14', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1148, 'TCN1148', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 13:19', 228, '2024-12-13 17:14', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1149, 'TCN1149', '548', 'Mukila M', NULL, NULL, 'undefined', 'chcsm0056', NULL, 'keyboard problem', NULL, 'Keyboard', NULL, '', NULL, 'mmukila@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 14:07', 548, '2024-12-13 14:53', 'Mukila M', 'HWSM', NULL, '253', NULL), (1150, 'TCN1150', '201', 'Archana', NULL, NULL, 'undefined', 'System No:07 Headphone issue', NULL, 'its not working intermittently , kindly check towards it', NULL, 'Headphone', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 16:50', 201, '2024-12-13 16:52', 'Archana', 'HWSM', NULL, '253', NULL), (1151, 'TCN1151', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'meterbox not working', NULL, 'CHCSM0065. meterbox not working', NULL, 'meterbox', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 17:14', 70, '2024-12-13 17:40', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1152, 'TCN1152', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'Mouse issue', NULL, 'CHCSM0053. Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'kgokul@chcgroup.in', NULL, '2024-12-13', 3, '253,undefined', '2024-12-13 17:15', 70, '2024-12-13 17:40', 'Gokul Kaveriraja', 'HWSM', NULL, '253', NULL), (1153, 'TCN1153', '152', 'Nithya K', NULL, NULL, 'undefined', 'CHCSM0061', NULL, 'Mouse not working', NULL, 'Mouse', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-15', 3, '254,undefined', '2024-12-15 02:12', 152, '2024-12-17 23:51', 'Nithya K', 'HWSM', NULL, '254', NULL), (1154, 'TCN1154', '199', 'Devippriya Madeswaran', NULL, NULL, 'undefined', 'System restaring', NULL, 'System restarting - CHCSM009', NULL, 'System restarting', NULL, '', NULL, 'Devipriya@chcgroup.in', NULL, '2024-12-16', 3, '253,undefined', '2024-12-16 14:06', 199, '2024-12-17 15:14', 'Devippriya Madeswaran', 'HWSM', NULL, '253', NULL), (1155, 'TCN1155', '93', 'Shobana raju', NULL, NULL, 'undefined', '(CHCSM0008)', NULL, 'Blue screen', NULL, 'Desktop', NULL, '', NULL, 'shobanaraju@chcgroup.in', NULL, '2024-12-17', 3, '254,undefined', '2024-12-17 05:10', 93, '2024-12-17 23:45', 'Shobana raju', 'HWSM', NULL, '254', NULL), (1156, 'TCN1156', '197', 'Charulatha S G', NULL, NULL, 'undefined', 'CHCSM0019 - system restart', NULL, 'Automatic restart and Difficulty in opening meterbox after restart', NULL, 'System restart', NULL, '', NULL, 'scharulatha@chcgroup.in', NULL, '2024-12-17', 3, '253,undefined', '2024-12-17 12:22', 197, '2024-12-17 17:04', 'Charulatha S G', 'HWSM', NULL, '253', NULL), (1157, 'TCN1157', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'excel not working properly', NULL, 'we save the excel the data is not saved.', NULL, 'WPS', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-12-17', 4, '255,undefined', '2024-12-17 16:46', 161, '2024-12-27 09:30', 'Sandeep Kumar Choudhary', 'HWDL', NULL, '255', NULL), (1158, 'TCN1158', '228', 'Abilisha Mohankumar', NULL, NULL, 'undefined', 'slowness and breaking issue ', NULL, 'Techs are facing too slowness and breaking issue ', NULL, 'AWS', NULL, '', NULL, 'mabilisha@chcgroup.in', NULL, '2024-12-18', 3, '253,undefined', '2024-12-18 12:39', 228, '2024-12-18 13:39', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1159, 'TCN1159', '504', 'Safa Faren M J', NULL, NULL, 'undefined', 'CHCSM0030- System number', NULL, 'Mouse was not working and power on issue', NULL, 'Mouse', NULL, '', NULL, 'mjsafa@chcgroup.in', NULL, '2024-12-18', 3, '253,undefined', '2024-12-18 14:14', 504, '2024-12-18 17:17', 'Safa Faren M J', 'HWSM', NULL, '253', NULL), (1160, 'TCN1160', '238', 'Roshan Rahima Kani K', NULL, '24', '41,4', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '40,41,4', '2024-12-18 14:23', 238, '2024-12-18 14:23', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '40', NULL), (1161, 'TCN1161', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:23', 238, '2024-12-19 15:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '12', NULL), (1162, 'TCN1162', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '483,41,436', '2024-12-18 14:24', 238, '2024-12-18 14:24', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '483', NULL), (1163, 'TCN1163', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '487,41,436', '2024-12-18 14:24', 238, '2024-12-18 14:24', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1164, 'TCN1164', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:25', 238, '2024-12-19 15:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1165, 'TCN1165', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '488,41,436', '2024-12-18 14:25', 238, '2024-12-18 14:25', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '488', NULL), (1166, 'TCN1166', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '479,41,436', '2024-12-18 14:26', 238, '2024-12-18 14:26', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '479', NULL); INSERT INTO `ticket` (`ticket_id`, `ticket_number`, `user_id`, `name`, `contact_person`, `sla`, `supervisor`, `subject`, `branch`, `issue_desc`, `company_name`, `system`, `device_location`, `contact_number`, `address`, `email`, `file_path`, `request_date`, `issue_status`, `assigned_staff_id`, `created_at`, `created_by`, `updated_at`, `updated_by`, `location`, `department`, `technician`, `status_reason`) VALUES (1167, 'TCN1167', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '41,', '2024-12-18 14:26', 238, '2024-12-18 14:26', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1168, 'TCN1168', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 4, '22,41,436', '2024-12-18 14:27', 238, '2025-01-05 14:26', 'Ishrathbanu J', 'HWCH', 'MSA', '22', NULL), (1169, 'TCN1169', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:28', 238, '2024-12-19 15:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '482', NULL), (1170, 'TCN1170', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:28', 238, '2024-12-19 15:45', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '478', NULL), (1171, 'TCN1171', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '564,4', '2024-12-18 14:29', 238, '2025-01-04 16:09', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '564', NULL), (1172, 'TCN1172', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '453,9', '2024-12-18 14:29', 238, '2025-01-04 16:09', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '453', NULL), (1173, 'TCN1173', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '24,4', '2024-12-18 14:29', 238, '2025-01-04 16:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '24', NULL), (1174, 'TCN1174', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:30', 238, '2024-12-19 15:44', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1175, 'TCN1175', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '473,9', '2024-12-18 14:30', 238, '2024-12-18 14:30', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '473', NULL), (1176, 'TCN1176', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:31', 238, '2024-12-19 15:44', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '448', NULL), (1177, 'TCN1177', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'unable to on projector', NULL, 'unable to on projector', NULL, 'projector', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-12-18', 3, '253,null', '2024-12-18 14:31', 241, '2024-12-18 20:46', 'Shalini Arumugam', 'HWSM', NULL, '253', NULL), (1178, 'TCN1178', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:31', 238, '2024-12-19 15:44', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (1179, 'TCN1179', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:31', 238, '2024-12-19 15:44', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (1180, 'TCN1180', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:32', 238, '2024-12-19 15:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '481', NULL), (1181, 'TCN1181', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:32', 238, '2024-12-19 15:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '17', NULL), (1182, 'TCN1182', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '21,9', '2024-12-18 14:33', 238, '2024-12-18 14:33', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '21', NULL), (1183, 'TCN1183', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:33', 238, '2024-12-19 15:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '491', NULL), (1184, 'TCN1184', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '451,9', '2024-12-18 14:33', 238, '2025-01-04 16:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '451', NULL), (1185, 'TCN1185', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:34', 238, '2024-12-19 15:43', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '476', NULL), (1186, 'TCN1186', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:34', 238, '2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '444', NULL), (1187, 'TCN1187', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:34', 238, '2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1188, 'TCN1188', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '489,9', '2024-12-18 14:35', 238, '2025-01-04 16:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '489', NULL), (1189, 'TCN1189', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:35', 238, '2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '502', NULL), (1190, 'TCN1190', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:36', 238, '2024-12-19 15:42', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '499', NULL), (1191, 'TCN1191', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:36', 238, '2024-12-19 15:41', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '503', NULL), (1192, 'TCN1192', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 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'2024-12-18 14:43', 238, '2025-01-04 16:07', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1208, 'TCN1208', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 14:44', 238, '2024-12-19 15:39', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '226', NULL), (1209, 'TCN1209', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '68,', '2024-12-18 14:44', 238, '2024-12-18 14:44', 'Roshan Rahima Kani K', 'HWSM', 'Leadership', '68', NULL), (1210, 'TCN1210', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail 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'2024-12-18 15:11', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '60', NULL), (1237, 'TCN1237', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:12', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (1238, 'TCN1238', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:12', 238, '2024-12-19 15:34', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '65', NULL), (1239, 'TCN1239', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:13', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '48', NULL), (1240, 'TCN1240', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:14', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '31', NULL), (1241, 'TCN1241', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '487,41,436', '2024-12-18 15:14', 238, '2024-12-18 15:14', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '487', NULL), (1242, 'TCN1242', '238', 'Roshan Rahima Kani K', NULL, '24', '436', 'External Error Log', NULL, 'Kindly Check your Oct errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 5, '483,436', '2024-12-18 15:15', 238, '2024-12-18 15:15', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '483', NULL), (1243, 'TCN1243', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:15', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '3', NULL), (1244, 'TCN1244', '238', 'Roshan Rahima Kani K', NULL, '24', '41,436', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '483,41,436', '2024-12-18 15:16', 238, '2024-12-18 15:16', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '483', NULL), (1245, 'TCN1245', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, '219,null', '2024-12-18 15:16', 238, '2025-01-04 16:07', 'Roshan Rahima Kani K', 'HWCH', 'EDU & QC', '219', NULL), (1246, 'TCN1246', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:16', 238, '2024-12-19 15:33', 'Roshan Rahima Kani K', 'HWSM', 'EDU & QC', '53', NULL), (1247, 'TCN1247', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly 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'MSA', '74', NULL), (1250, 'TCN1250', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 1, '93,', '2024-12-18 15:18', 238, '2024-12-18 15:18', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '93', NULL), (1251, 'TCN1251', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-18', 3, 'null,undefined', '2024-12-18 15:19', 238, '2024-12-20 15:08', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '94', NULL), (1252, 'TCN1252', '140', 'Purushothaman S', NULL, NULL, NULL, 'CHCSM0076 - Mouse not working', NULL, 'Mouse n\'t working', NULL, 'Mouse', NULL, '', NULL, 'spurushothaman@chcgroup.in', NULL, '2024-12-18', 1, ',', '2024-12-18 21:23', 140, '2024-12-18 21:23', 'Purushothaman S', 'HWSM', NULL, NULL, NULL), (1253, 'TCN1253', '240', 'Suresh Sankar', NULL, NULL, 'null', 'CHCSM0028', NULL, 'This is requested to provide skype acces with headphone and camera ', NULL, 'Skype', NULL, '', NULL, 'ssuresh@chcgroup.in', NULL, '2024-12-18', 3, '254', '2024-12-18 21:52', 240, '2025-01-16 08:26', 'Suresh Sankar', 'HWSM', NULL, '254', NULL), (1254, 'TCN1254', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0058', NULL, 'system issue', NULL, 'Monitor', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-18', 4, '254,undefined', '2024-12-18 22:26', 152, '2024-12-19 21:37', 'Nithya K', 'HWSM', NULL, '254', NULL), (1255, 'TCN1255', '492', 'Nivetha D', NULL, NULL, 'undefined', 'CHCSM0011-System freezed', NULL, 'frequently system freezed', NULL, 'System freezed', NULL, '', NULL, 'dnivetha@chcgroup.in', NULL, '2024-12-19', 3, '253,undefined', '2024-12-19 10:15', 492, '2024-12-20 15:28', 'Nivetha D', 'HWSM', NULL, '253', NULL), (1256, 'TCN1256', '247', 'Vini Malhotra', NULL, NULL, 'null', 'Wifi connectivity issue', NULL, 'Unable to connect with the defined line, if connected facing stucking and frequent disconnectivity issue', NULL, 'Laptop', NULL, '', NULL, 'vinim@chcgroup.in', NULL, '2024-12-19', 3, '255,null', '2024-12-19 14:52', 247, '2024-12-19 17:22', 'Vini Malhotra', 'HWDL', NULL, '255', NULL), (1257, 'TCN1257', '196', 'Leena Shri S', NULL, NULL, 'undefined', 'CHCSM0012-Forticlient slowness', NULL, 'Software getting stucked very frequently', NULL, 'software slow', NULL, '', NULL, 'sleena@chcgroup.in', NULL, '2024-12-19', 3, '253,undefined', '2024-12-19 14:59', 196, '2024-12-20 15:27', 'Leena Shri S', 'HWSM', NULL, '253', NULL), (1258, 'TCN1258', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:22', 238, '2024-12-20 15:08', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '25', NULL), (1259, 'TCN1259', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 1, '220,9', '2024-12-19 15:22', 238, '2024-12-19 15:22', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '220', NULL), (1260, 'TCN1260', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, '445,null', '2024-12-19 15:22', 238, '2025-01-04 16:07', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '445', NULL), (1261, 'TCN1261', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you 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'24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:24', 238, '2025-01-04 16:20', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '87', NULL), (1265, 'TCN1265', '238', 'Roshan Rahima Kani K', NULL, '24', '42', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 1, '95,42', '2024-12-19 15:24', 238, '2024-12-19 15:24', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '95', NULL), (1266, 'TCN1266', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 3, 'null,undefined', '2024-12-19 15:25', 238, '2025-01-06 16:42', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '59', NULL), (1267, 'TCN1267', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-19', 1, '64,', '2024-12-19 15:25', 238, '2024-12-19 15:25', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '64', NULL), (1268, 'TCN1268', '152', 'Nithya K', NULL, NULL, 'undefined', 'chcsm0063', NULL, 'KEYBOARD NOT WORKING', NULL, 'Keyboard', NULL, '', NULL, 'knithya@chcgroup.in', NULL, '2024-12-19', 4, '254,undefined', '2024-12-19 23:15', 152, '2024-12-20 21:03', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (1269, 'TCN1269', '19', 'Yuvaraj Kumar', NULL, NULL, 'undefined', 'seat no 31', NULL, 'WPS sign in issue', NULL, 'WPS', NULL, '', NULL, 'kyuvaraj@chcgroup.in', NULL, '2024-12-20', 3, '251,undefined', '2024-12-20 03:48', 19, '2024-12-20 04:01', 'Yuvaraj Kumar', 'HWCH', NULL, 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'254,undefined', '2024-12-20 23:34', 508, '2024-12-20 23:35', 'Prema', 'HWSM', NULL, '254', NULL), (1287, 'TCN1287', '142', 'Sujithra Ravichandran', NULL, NULL, 'undefined', 'CHCSM0076 ', NULL, 'Mouse issue', NULL, 'Mouse', NULL, '', NULL, 'rsujithra@chcgroup.in', NULL, '2024-12-21', 4, '254,undefined', '2024-12-21 05:23', 142, '2024-12-21 06:01', 'Vigneshwaran', 'HWSM', NULL, '254', NULL), (1288, 'TCN1288', '563', 'Rohith R S', NULL, NULL, 'undefined', 'CHCSM0073', NULL, 'CPU FAN SOUND ISSUE', NULL, 'Desktop', NULL, '', NULL, 'srohith@chcgroup.in', NULL, '2024-12-21', 3, '253,undefined', '2024-12-21 10:41', 563, '2024-12-21 10:45', 'Rohith R S', 'HWSM', NULL, '253', NULL), (1289, 'TCN1289', '238', 'Roshan Rahima Kani K', NULL, '12', NULL, 'Missed Notification Alert', NULL, 'Kindly check your MDN and reply in mail to education-ch@chcgroup.in ', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-21', 1, '233,', '2024-12-21 13:12', 238, '2024-12-21 13:12', 'Roshan Rahima 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'TCN1296', '238', 'Roshan Rahima Kani K', NULL, '24', '41,4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 1, '488,41,4', '2024-12-23 12:11', 238, '2024-12-23 12:11', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '488', NULL), (1297, 'TCN1297', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, '444,9', '2024-12-23 12:11', 238, '2025-01-04 16:06', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '444', NULL), (1298, 'TCN1298', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, '476,9', '2024-12-23 12:37', 238, '2025-01-04 16:06', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '476', NULL), (1299, 'TCN1299', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, '26,9', '2024-12-23 12:38', 238, '2025-01-04 16:05', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '26', NULL), (1300, 'TCN1300', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, '9,null', '2024-12-23 12:38', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '9', NULL), (1301, 'TCN1301', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have 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NULL, '2024-12-23', 3, 'null,undefined', '2024-12-23 13:01', 238, '2025-01-04 16:16', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '66', NULL), (1314, 'TCN1314', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, 'null,undefined', '2024-12-23 13:02', 238, '2025-01-04 16:16', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '65', NULL), (1315, 'TCN1315', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, 'null,undefined', '2024-12-23 13:02', 238, '2025-01-04 16:16', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '78', NULL), (1316, 'TCN1316', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, '251,undefined', '2024-12-23 13:03', 238, '2025-01-04 16:16', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '49', NULL), (1317, 'TCN1317', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 3, 'null,undefined', '2024-12-23 13:03', 238, '2025-01-04 16:15', 'Roshan Rahima Kani K', 'HWSM', 'MSA', '92', NULL), (1318, 'TCN1318', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-23', 1, '86,', '2024-12-23 13:03', 238, '2024-12-23 13:03', 'Roshan Rahima Kani K', 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The system has freezing issue', NULL, 'Desktop', NULL, '', NULL, 'pdeeparubini@chcgroup.in', NULL, '2024-12-25', 3, '251,undefined', '2024-12-25 15:54', 42, '2024-12-26 10:26', 'Deeparubini Palaniappan', 'HWSM', NULL, '253', NULL), (1323, 'TCN1323', '161', 'Bankey Bihari', NULL, NULL, 'undefined', 'mouse issue', NULL, 'system no 33 mouse right and left click not working ', NULL, 'Mouse', NULL, '', NULL, 'bankeyb@chcgroup.in', NULL, '2024-12-26', 3, '255,undefined', '2024-12-26 11:07', 161, '2024-12-26 17:06', 'Bankey Bihari', 'HWDL', NULL, '255', NULL), (1324, 'TCN1324', '243', 'Khamrudeen Jalaludeen', NULL, NULL, 'undefined', 'Network drive port issue', NULL, 'The system showed no network while working', NULL, 'Desktop', NULL, '', NULL, 'jkhamrudeen@chcgroup.in', NULL, '2024-12-26', 3, '294,undefined', '2024-12-26 12:09', 243, '2025-01-04 14:32', 'Khamrudeen Jalaludeen', 'HWCH', NULL, '294', NULL), (1325, 'TCN1325', '241', 'Shalini Arumugam', NULL, NULL, 'null', 'To solve wps issue', NULL, '', NULL, 'WPS', NULL, '', NULL, 'ashalini@chcgroup.in', NULL, '2024-12-26', 3, '254,null', '2024-12-26 14:47', 241, '2024-12-27 17:47', 'Shalini Arumugam', 'HWSM', NULL, '254', NULL), (1326, 'TCN1326', '70', 'Gokul Kaveriraja', NULL, NULL, 'undefined', 'System Freezing', NULL, 'CHCSM0050. 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'253,undefined', '2024-12-27 13:41', 228, '2024-12-27 17:24', 'Abilisha Mohankumar', 'HWSM', NULL, '253', NULL), (1332, 'TCN1332', '201', 'Archana', NULL, NULL, 'undefined', 'Network disconnection-DMS ', NULL, 'We are facing frequent software disconnection', NULL, 'Network', NULL, '', NULL, 'archanae@chcgroup.in', NULL, '2024-12-27', 3, '253,undefined', '2024-12-27 14:20', 201, '2024-12-27 16:54', 'Archana', 'HWSM', NULL, '253', NULL), (1333, 'TCN1333', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '474,4', '2024-12-27 14:49', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '474', NULL), (1334, 'TCN1334', '238', 'Roshan Rahima Kani K', NULL, '24', 'null', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '4,null', '2024-12-27 14:50', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '4', NULL), (1335, 'TCN1335', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '13,4', '2024-12-27 14:50', 238, '2025-01-04 16:04', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '13', NULL), (1336, 'TCN1336', '238', 'Roshan Rahima Kani K', NULL, '24', '4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '22,4', '2024-12-27 14:50', 238, '2025-01-05 16:46', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '22', NULL), (1337, 'TCN1337', '238', 'Roshan Rahima Kani K', NULL, '24', NULL, 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 1, '41,', '2024-12-27 14:51', 238, '2024-12-27 14:51', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '41', NULL), (1338, 'TCN1338', '238', 'Roshan Rahima Kani K', NULL, '24', '41,4', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 1, '479,41,4', '2024-12-27 14:51', 238, '2024-12-27 14:51', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '479', NULL), (1339, 'TCN1339', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, '443,9', '2024-12-27 14:52', 238, '2025-01-04 16:03', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '443', 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'484,9', '2024-12-27 14:53', 238, '2025-01-04 16:03', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '484', NULL), (1343, 'TCN1343', '238', 'Roshan Rahima Kani K', NULL, '24', '9', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 1, '489,9', '2024-12-27 14:53', 238, '2024-12-27 14:53', 'Roshan Rahima Kani K', 'HWCH', 'MSA', '489', NULL), (1344, 'TCN1344', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail education-ch@chcgroup.in if you have any queries', NULL, NULL, NULL, '', NULL, 'kroshan@chcgroup.in', NULL, '2024-12-27', 3, 'null,undefined', '2024-12-27 14:54', 238, '2025-01-04 16:15', 'Roshan Rahima Kani K', 'HWDL', 'MSA', '501', NULL), (1345, 'TCN1345', '238', 'Roshan Rahima Kani K', NULL, '24', 'undefined', 'External Error Log', NULL, 'Kindly Check your Nov errors and mail 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'2025-04-21 10:32', 566, '2025-04-21 10:32', 'Prasanth', 'HWCH', NULL, '568', NULL); -- -------------------------------------------------------- -- -- Table structure for table `users` -- CREATE TABLE `users` ( `id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `employee_id` varchar(255) NOT NULL, `user_name` varchar(255) NOT NULL, `udob` varchar(255) NOT NULL, `dept_id` varchar(255) NOT NULL, `location_id` varchar(255) NOT NULL, `email` varchar(255) NOT NULL, `password` varchar(255) NOT NULL, `mobile` int(12) DEFAULT 0, `role` varchar(255) NOT NULL, `notes` varchar(1000) DEFAULT NULL, `status` varchar(255) NOT NULL, `created_at` datetime NOT NULL DEFAULT current_timestamp(), `created_by` datetime NOT NULL DEFAULT current_timestamp(), `updated_at` datetime NOT NULL DEFAULT current_timestamp() ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci; -- -- Dumping data for table `users` -- INSERT INTO `users` (`id`, `user_id`, `employee_id`, `user_name`, `udob`, `dept_id`, `location_id`, `email`, `password`, `mobile`, `role`, `notes`, `status`, `created_at`, `created_by`, `updated_at`) VALUES (5, 1, '111', 'admin', '', '222', '002', 'admin@gmail.com', 'Admin@123610', 0, '1', 'admin', 'Decline', '2024-03-14 00:00:00', '0000-00-00 00:00:00', '2024-03-14 00:00:00'), (133, 2, 'CHC0620', 'Gayathri M', '27-01-1997', 'HW0CE7', 'HWCH', 'gayathri@chcgroup.in', 'Manager@123', 0, '5', '', 'Active', '2024-06-20 08:17:29', '0000-00-00 00:00:00', '2024-06-20 08:17:29'), (134, 3, 'CHC1535', 'Sham V', '19-06-2002', 'HW00M1', 'HWCH', 'vsham@chcgroup.in', 'Password@24', 0, '6', '', 'Active', '2024-06-20 08:18:02', '0000-00-00 00:00:00', '2024-06-20 08:18:02'), (135, 4, 'CHC1200', 'Murugalakshmi S', '08-03-2001', 'HW00M1', 'HWCH', 'smurugalakshmi@chcgroup.in', 'Superviser@123', 0, '7', '', 'Active', '2024-06-20 08:19:01', '0000-00-00 00:00:00', '2024-06-20 08:19:01'), (137, 6, 'CHC0001', 'S Senthil Kandeepan', '', 'HWLP14', 'HWDL', 'kandeepan@chcgroup.in', 'Mytracker1@', 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'HW00M1', 'HWCH', 'jyohesh@chcgroup.in', 'Batman@07', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (158, 27, 'CHC1658', 'Vignesh Gandhi R', '02-10-2001', 'HW00M1', 'HWCH', 'grvignesh@chcgroup.in', 'ajukuttyma', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (159, 28, 'CHC1674', 'Prasath S', '26-12-2002', 'HW00M1', 'HWCH', 'prasaths@chcgroup.in', 'rohit4533', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (160, 29, 'CHC1734', 'S Monika', '01-11-2002', 'HW00M1', 'HWCH', 'monikas@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (161, 30, 'CHC1737', 'Kiruthikaa S', '01-03-2003', 'HW00M1', 'HWCH', 'kiruthikaa@chcgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (162, 31, 'CHC1753', 'Sathiya Priya B', '16-08-2001', 'HW00M1', 'HWCH', 'bsathiya@chcgroup.in', '123456', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (163, 32, 'CHC1749', 'Jayasakthi Jayakannan', '01-12-2002', 'HW00M1', 'HWCH', 'jjayasathi@chgroup.in', '123456', NULL, '6', NULL, 'Decline', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (164, 33, 'CHC1755', 'Keerthana Soundararaj', '21-05-2003', 'HW00M1', 'HWCH', 'srkeerthana@chcgroup.in', '2101', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (165, 34, 'CHC1756', 'Maheswari Marimuthu', '08-02-2003', 'HW00M1', 'HWCH', 'mmaheswari@chcgroup.in', '123456', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (166, 35, 'CHC1783', 'Divya C', '04-03-2003', 'HW00M1', 'HWCH', 'cdivya@chcgroup.in', '123456', NULL, '6', NULL, 'Active', '2024-06-21 20:09:20', '0000-00-00 00:00:00', '2024-06-21 20:09:20'), (167, 36, 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00:00:00', '2024-09-21 19:25:42'), (564, 564, 'CHC1942', 'M Sasi Kumar', '08-10-1998', 'MSA', 'HWCH', 'sasikumarm@chcgroup.in', '123456', NULL, '6', NULL, 'Active', '2024-09-21 19:25:42', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (565, 565, 'CHC1945', 'Anand Elumalai', '09-09-1997', 'IT', 'HWCH', 'eanand@chcgroup.in', '123456', 1234567890, '6', '', 'Active', '2025-04-02 00:00:00', '0000-00-00 00:00:00', '2024-09-21 19:25:42'), (569, 566, 'CHC1007', 'Prasanth', '2002-03-28', 'Pharmacy', 'HWCH', 'dextrapics@gmail.com', 'Prasanth@12345', 2147483640, '10', 'abcd\r\n', 'Active', '2025-04-02 00:00:00', '0000-00-00 00:00:00', '2025-04-02 15:28:07'), (570, 567, 'PH123', 'Prasa', '2002-03-28', 'Pharmacy', 'HWCH', 'vp578799@gmail.com', 'Prasanth@123', 2147483647, '6', '', 'Active', '2025-04-16 16:43:37', '0000-00-00 00:00:00', '2025-04-16 16:43:37'), (571, 568, 'CHC1008', 'Diya', '2002-06-06', 'Cardio - JP', 'HWCH', 'didiya647@gmail.com', 'Diya@1234', 0, '3', '', 'Active', '2025-04-17 17:07:06', '0000-00-00 00:00:00', '2025-04-17 17:07:06'), (572, 569, 'CHC1009', 'Karthi', '2002-01-01', 'BD', 'HWCH', 'bot097692@gmail.com', '2002-01-01', 0, '6', '', 'Active', '2025-04-21 11:14:16', '0000-00-00 00:00:00', '2025-04-21 11:14:16'); -- -------------------------------------------------------- -- -- Table structure for table `user_roles` -- CREATE TABLE `user_roles` ( `role_id` int(11) NOT NULL, `role_name` varchar(200) NOT NULL, `role_access` varchar(200) NOT NULL, `role_resources` text NOT NULL, `created_at` varchar(200) NOT NULL ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci; -- -- Dumping data for table `user_roles` -- INSERT INTO `user_roles` (`role_id`, `role_name`, `role_access`, `role_resources`, `created_at`) VALUES (1, 'Super Admin', 'Custom Menu Access', '', '2019-09-27'), (2, 'Administrator', 'Custom Menu Access', '', ''), (3, 'Troubleshooter', 'Custom Menu Access', '', '2019-10-01'), (5, 'Manager', 'Custom Menu Access', '', ''), (6, 'Frontliner', 'Custom Menu Access', '', ''), (7, 'Superviser', 'Custom Menu Access', '', '2024-03-08'), (10, 'Pharmacy User', 'Custom Menu Access', '', '2025-03-26'); -- -- Indexes for dumped tables -- -- -- Indexes for table `branch` -- ALTER TABLE `branch` ADD PRIMARY KEY (`branch_id`); -- -- Indexes for table `comments` -- ALTER TABLE `comments` ADD PRIMARY KEY (`comment_id`); -- -- Indexes for table `customer_details` -- ALTER TABLE `customer_details` ADD PRIMARY KEY (`id`); -- -- Indexes for table `department` -- ALTER TABLE `department` ADD PRIMARY KEY (`id`); -- -- Indexes for table `description` -- ALTER TABLE `description` ADD PRIMARY KEY (`id`); -- -- Indexes for table `device` -- ALTER TABLE `device` ADD PRIMARY KEY (`id`); -- -- Indexes for table `location` -- ALTER TABLE `location` ADD PRIMARY KEY (`id`); -- -- Indexes for table `status` -- ALTER TABLE `status` ADD PRIMARY KEY (`status_id`); -- -- Indexes for table `subject` -- ALTER TABLE `subject` ADD PRIMARY KEY (`id`); -- -- Indexes for table `techstatus` -- ALTER TABLE `techstatus` ADD PRIMARY KEY (`id`); -- -- Indexes for table `ticket` -- ALTER TABLE `ticket` ADD PRIMARY KEY (`ticket_id`); -- -- Indexes for table `users` -- ALTER TABLE `users` ADD PRIMARY KEY (`id`); -- -- Indexes for table `user_roles` -- ALTER TABLE `user_roles` ADD PRIMARY KEY (`role_id`); -- -- AUTO_INCREMENT for dumped tables -- -- -- AUTO_INCREMENT for table `branch` -- ALTER TABLE `branch` MODIFY `branch_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=13; -- -- AUTO_INCREMENT for table `comments` -- ALTER TABLE `comments` MODIFY `comment_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1487; -- -- AUTO_INCREMENT for table `customer_details` -- ALTER TABLE `customer_details` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT; -- -- AUTO_INCREMENT for table `department` -- ALTER TABLE `department` MODIFY `id` int(255) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=37; -- -- AUTO_INCREMENT for table `description` -- ALTER TABLE `description` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6; -- -- AUTO_INCREMENT for table `device` -- ALTER TABLE `device` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=28; -- -- AUTO_INCREMENT for table `location` -- ALTER TABLE `location` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=17; -- -- AUTO_INCREMENT for table `status` -- ALTER TABLE `status` MODIFY `status_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=8; -- -- AUTO_INCREMENT for table `subject` -- ALTER TABLE `subject` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11; -- -- AUTO_INCREMENT for table `techstatus` -- ALTER TABLE `techstatus` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=14; -- -- AUTO_INCREMENT for table `ticket` -- ALTER TABLE `ticket` MODIFY `ticket_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1464; -- -- AUTO_INCREMENT for table `users` -- ALTER TABLE `users` MODIFY `id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=573; -- -- AUTO_INCREMENT for table `user_roles` -- ALTER TABLE `user_roles` MODIFY `role_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11; COMMIT; /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */; /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */; /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;