Healthy Watch – Ticket Dashboard

New Tickets

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In Progress

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Resolved

{{ $resolved ?? 0 }}

Frequent Issues

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Response Time
2.4 hrs
15% faster
Satisfaction Rate
94.2%
3.2% increase
Active Users
38
No change
System Health
98.5%
Optimal

Monthly Ticket Report

Status Overview

Recently Raised Tickets

@if(isset($recentTickets) && $recentTickets->count() > 0) @foreach ($recentTickets as $t) @endforeach @else @endif
Ticket ID Issue Customer Priority Status Action
{{ $t->ticket_number ?? 'N/A' }} {{ $t->issue ?? 'N/A' }} {{ $t->customer_name ?? 'N/A' }} {{ $t->priority ?? 'Medium' }} {{ $t->status ?? 'N/A' }}
No recent tickets found

Resolved Summary

@if(isset($resolvedSummary) && $resolvedSummary->count() > 0) @foreach ($resolvedSummary as $r) @endforeach @else @endif
Ticket ID Issue Technician Resolved Date Status
{{ $r->ticket_number ?? 'N/A' }} {{ $r->issue ?? 'N/A' }} {{ $r->technician ?? 'N/A' }} {{ $r->updated_at ?? 'N/A' }} Completed
No resolved tickets found

Recent Location History

@if(isset($locationHistory) && $locationHistory->count() > 0) @foreach ($locationHistory as $loc) @endforeach @else @endif
Location ID Location Name Visited Date
{{ $loc->location_id ?? 'N/A' }} {{ $loc->location_name ?? 'N/A' }} {{ $loc->visited_date ?? 'N/A' }}
No location history found

🔐 Access Control & User Management

Role Distribution

Role Users Access Level
Super Admin 2 Full Access
Administrator 5 Admin Access
Troubleshooter 12 Tech Access
Manager 8 Management
Frontliner 25 Limited
Supervisor 6 Supervisor
Pharmacy User 3 Pharmacy
61
Total Users
7
Active Roles
98%
Access Rate

Recent User Activity

K Sumithra
Logged into system
2 minutes ago
Pooja
Accessed ticket management
15 minutes ago
Arthi V
Logged into system
1 hour ago
Nithya K
Logged out from system
2 hours ago
J Sakthivel
Modified user permissions
3 hours ago

Access Permissions Overview

Dashboard Access 61 Users
Ticket Management 45 Users
User Administration 7 Users
System Settings 2 Users
Reports Access 28 Users
API Access Pending
Security Status ✓ All Secure

Today's Login Statistics

42
Total Logins
38
Unique Users
2
Failed Attempts
Peak Login Hours:
9:00 AM 2:00 PM 4:30 PM
⚠️ Security Alert
2 failed login attempts detected from unknown IP
Live Activity
K Sumithra
Logged into system
2 minutes ago
Pooja
Created new ticket #TCN1407
15 minutes ago
Arthi V
Resolved ticket #TCN1498
1 hour ago