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| Ticket No | Raised By | Department | Raised Date | Updated By | Turn Around Time | Status | Actions |
|---|---|---|---|---|---|---|---|
| {{ $ticket->ticket_number }} | {{ $ticket->technicianUser->user_name ?? 'N/A' }} | @if ($ticket->department) Non IT @else IT @endif | {{ \Carbon\Carbon::parse($ticket->created_at)->format('Y-m-d H:i:s') }} | {{ $ticket->updated_by }} | @php $start = \Carbon\Carbon::parse($ticket->created_at); $end = \Carbon\Carbon::parse($ticket->updated_at); $diff = $start->diff($end); echo $diff->days . 'd ' . $diff->h . 'h:' . $diff->i . 'm'; @endphp | @switch($ticket->issue_status) @case(1) Acknowledged @break @case(2) Return with Query @break @case(3) Mark Resolved @break @case(4) Return @break @case(5) Cancelled @break @default Unknown @endswitch | |
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