Ticket Reports
Entries
@foreach ($ticket_details as $ticket) {{-- TURN AROUND TIME --}} {{-- STATUS --}} {{-- ACTIONS --}} @endforeach
Ticket No Raised by Ticket type Raised date Resolved by Resolved date Turn Around Time Status Actions
{{ $ticket->ticket_number }} {{ $ticket->updated_by }} @if($ticket->department) @else @endif {{ $ticket->created_at }} {{ $ticket->technician_name ?? 'N/A' }} {{ $ticket->updated_at }} @php $start = \Carbon\Carbon::parse($ticket->created_at); $end = \Carbon\Carbon::parse($ticket->updated_at); $diffInSeconds = $start->diffInSeconds($end); $days = floor($diffInSeconds / 86400); $hours = floor(($diffInSeconds % 86400) / 3600); $minutes = floor(($diffInSeconds % 3600) / 60); $seconds = $diffInSeconds % 60; @endphp {{ $days }} days - {{ $hours }}:{{ $minutes }}:{{ $seconds }} @if($ticket->issue_status == 1) Acknowledged @elseif($ticket->issue_status == 2) Return with query @elseif($ticket->issue_status == 3) Mark Resolved @elseif($ticket->issue_status == 4) Return @elseif($ticket->issue_status == 5) Cancel @endif