Ticket Reports
Entries
| Ticket No | Raised by | Ticket type | Raised date | Resolved by | Resolved date | Turn Around Time | Status | Actions |
|---|---|---|---|---|---|---|---|---|
| {{ $ticket->ticket_number }} | {{ $ticket->updated_by }} | @if($ticket->department) @else @endif | {{ $ticket->created_at }} | {{ $ticket->technician_name ?? 'N/A' }} | {{ $ticket->updated_at }} | {{-- TURN AROUND TIME --}}@php $start = \Carbon\Carbon::parse($ticket->created_at); $end = \Carbon\Carbon::parse($ticket->updated_at); $diffInSeconds = $start->diffInSeconds($end); $days = floor($diffInSeconds / 86400); $hours = floor(($diffInSeconds % 86400) / 3600); $minutes = floor(($diffInSeconds % 3600) / 60); $seconds = $diffInSeconds % 60; @endphp {{ $days }} days - {{ $hours }}:{{ $minutes }}:{{ $seconds }} | {{-- STATUS --}}@if($ticket->issue_status == 1) Acknowledged @elseif($ticket->issue_status == 2) Return with query @elseif($ticket->issue_status == 3) Mark Resolved @elseif($ticket->issue_status == 4) Return @elseif($ticket->issue_status == 5) Cancel @endif | {{-- ACTIONS --}}