Dear {{ $ticket->first_name }} {{ $ticket->last_name }},
Thank you for contacting our Gas Service team. Your ticket has been successfully raised and is now being processed.
Ticket Details
Ticket ID: {{ $ticket->ticket_id }}
Status: {{ $ticket->status }}
Date Raised: {{ \Carbon\Carbon::parse($ticket->date_raised)->format('d M Y') }}
Priority:
{{ $ticket->priority }}
Phone: {{ $ticket->phone }}
@if($ticket->email)
Email: {{ $ticket->email }}
@endif
Apartment: {{ $ticket->apartment->name ?? $ticket->apartment->apartment_name ?? 'N/A' }}
Block: {{ $ticket->block_name }}
Floor: {{ $ticket->floor_number }}
Room: {{ $ticket->room_number }}
@if($ticket->area)
Area: {{ $ticket->area }}
@endif
Issue Description
{{ $ticket->issue_description }}
What happens next?
- Our team will review your ticket within 24 hours
- You will receive updates on the progress of your ticket
- A technician will be assigned to address your gas service issue
- You can contact us anytime using your ticket ID: {{ $ticket->ticket_id }}
If you have any urgent concerns, please call our emergency hotline immediately.
Thank you for your patience and cooperation.